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This Chapter Provides an Overview of All the Operating Systems and Policies Within the Local Workforce Innovation Areas (Lwias)

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This Chapter Provides an Overview of All the Operating Systems and Policies Within the Local Workforce Innovation Areas (Lwias) CHAPTER 4: OPERATING SYSTEMS AND POLICIES – LOCAL COMPONENT This chapter provides an overview of all the operating systems and policies within the Local Workforce Innovation Areas (LWIAs). LWIAs must incorporate key documents into the plan that describe the one- stop delivery system and the services that are provided by the workforce partners. The chart below includes the comprehensive one-stop and access point locations. There are no specialized workforce centers in LWIA 26. LWIA Type Location Services 26 Comprehensive Illinois workNet Center – • WIOA Title 1 – Adult, One-Stop 1700 College Avenue, Carmi Dislocated Worker, Youth Illinois 62821 o Basic Services o Individualized Services • Adult Education (Title II) • Career and Technical Education (Perkins / Continuing Technical Education) • Community Service Block Grant (CSBG) • IDES Job Matching (Title III (Wagner-Peyser) • IDHS Vocational Rehabilitation (Title IV) • Migrant Seasonal Farm Workers • Senior Community Services Employment Program (SCSEP) • Trade Adjustment Assistance (TAA) • Veterans Job Counseling (IDES) • 26 Access Point 1. Alexander County – The following services are at all of Shawnee the affiliate locations: Development • Title I (Adult, Dislocated Council, office Worker and Youth) 2207 Poplar Street, • Trade Adjustment Assistance Cairo, Illinois (TAA) 2. Edwards County – • Referrals to partner locations. Wabash Area Development, office 334 Industrial Drive Albion, Illinois 3. Hamilton & White County– Wabash Area Development, office 100 South Jackson Street, McLeansboro Illinois 4. Hardin & Pope LWIA Type Location Services County - Shawnee Development Council, office 147 North Main Street, Elizabethtown, Illinois 5. Johnson & Pulaski County – Shawnee Community College 8364 Shawnee College Road Ullin Illinois 6. Massac County - Shawnee Development Council, office 1 Superman Square, Metropolis, Illinois 7. Saline & Gallatin County - Wabash Area Development, office 14 Veterans Drive, Harrisburg Illinois 8. Union County - Shawnee Development Council, office 1000 North Main Street, Anna Illinois 9. Wabash County - Wabash Area Development, office 823 West 9th Street, Mt. Carmel Illinois 10. Wayne County - Wabash Area Development, office 2004 West Delaware Street, Fairfield Illinois A. Coordination of Planning Requirements: The plan will incorporate the Memorandum of Understanding and Service Integration Action Plan and include the following statements in this chapter: A1 - The Local Workforce Innovation Area #26’s Memorandum of Understanding provides a description of the one-stop delivery system, and other information that is essential to the establishment and operation of effective local workforce development systems as required by the WIOA Rule (20 CFR Part 678.705). The Memorandum of Understanding and any subsequent modifications is incorporated by reference into this plan. The Local Workforce Innovation Area #26 Service Integration Action Plan provides a description of how local workforce partners will align and coordinate services as required by the State of Illinois Service Integration Policy (WIOA Policy Chapter 1, Section 13). Information from the initial Service Integration Action Plan is included below. Any subsequent modifications to the Service Integration Action Plan are incorporated by reference into this plan. A2 - The Local Workforce Innovation Area (#26) Service Integration Action Plan provides a description of how local workforce partners will align and coordinate services as required by the State of Illinois Service Integration Policy (WIOA Policy Chapter 1, Section 13). Information from the initial Service Integration Action Plan is included below. Any subsequent modifications to the Service Integration Action Plan are incorporated by reference into this plan. LWIA #26 along with its one-stop partners participated in the service integration self-assessment project. The self-assessment was a positive experience with each of the partner agencies coming together with a positive spirit of collaboration. We decided to develop a brief outline of the services that each partner offers (based on the MOU); document will be made available to all front-line staff so that we can make better referrals. The Business Services Team will be developing an area wide calendar that will list all of the employment events and other pectinate information. Two meeting will be scheduled this year to cross train each of the agencies front line staff. This training will be designed to make the staff more aware of the great opportunities in our area. B. Provide information regarding the use of technology in the one-stop delivery system, including a description of: B1 -How the workforce centers are implementing and transitioning to an integrated, technology- enabled intake and case management information system for programs carried out under WIOA (§ 679.560(b)(20)). The One-Stop Career Service Career system is committed to the creation and maintenance of a universal, seamless, holistic, quality customer driven workforce investment system. Each Service Center providing job seekers with career development, training, and employment opportunities to become economically self-sufficient and employers with the skilled workforce they require to effectively compete in the global economy. • Customers (both employers and job seekers) are assisted by responsive and knowledgeable staff through a user-friendly quality driven service delivery system. All partners will assign adequate staff to facilitate customers through the identification, access, and use of services. • Customers (both employers and job seekers) are aware of and can access services in a timely manner. Customers will learn about the services, understand the services available to them, and be directed to services immediately upon entering the One-Stop Career Service system. • Job seeker customers receive services consistently, and in a coordinated way. Customers will be facilitated through an integrated, seamless process related to the various services/functions offered in order to reduce duplication, hand off referrals, and duplicate number of contacts. Employer customers will view the One-Stop Career Service System as a business resource. The business customer will be offered a broad range of services that address the needs of the business community. • Customers (both employers and job seekers) access the services they need to successfully achieve their career or business goals. Customers will receive the most appropriate services along a continuum of services to meet their established short-term and long-term goals. • Customers (both employers and job seekers) will receive quality services in a facility that is easily accessible, accommodating to all special needs customers, professional, and inviting. • Customers (both employers and job seekers) can expect that services offered through the Illinois WorkNet Centers will be continuously improved and that their input for changes is welcome by the partner agencies. All staff and management participate in, and contribute to, the evaluation of center services, as well as, the development and implementation of improvement measures. • Customers (both employers and job seekers) can expect that the Illinois WorkNet Centers are well managed and supported by the One-Stop Career Service Operator(s), Workforce Development Board, and remaining partners. There exists regular, meaningful communication between all involved entities to identify and achieve quality performance indicators and required outcomes. On-demand access is provided for programs, services and through online, real-time technologies at all comprehensive one-stop locations. This includes the LWIA 26 comprehensive one-stop and its affiliate sites, Illinois WorkNet Web Portal System, and Illinois JobLink. Services to individuals with disabilities and veterans are also available on- demand through in-person assistance and accommodations for technology and materials. B2 - How the Local Board will facilitate access to services provided through the one-stop delivery system, including in remote areas, through the use of technology and other means (§ 679.560(b)(5)(ii)). The Local Workforce Board will facilitate access by ensuring outreach and communications across regional partners that fosters access to broadband Internet access. Online access and communications are integral to plan implementation. Citizens of all ages need equal access to online information and services that connects to in- person services through the Local Area. C. Describe how the Local Board will support the strategies identified in the Unified State Plan and work with entities carrying out core programs, including a description of (§ 679.560(b)(1)(ii)): C1 - Expanding access to employment, training, education and supportive services for eligible individuals, particularly eligible individuals with barriers to employment (§ 679.560(b)(2)(i)); Title 1b staff work closely with their partners to expand access to employment, training, education and supportive services. Illinois Department of Employment Securities is a valued partner in providing access to employment. For example, through referrals participants are provided with one-on-one assistance with resumes and job search skills. Supportive services, such as transportation assistance or child care, are provided on an as needed basis. LWIA #26 contracts with Community Action Plan Agencies to provide the Title 1B WIOA and Trade direct client services. This unique structure allows participants direct
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