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YOU. Continuous customer feedback means we’re able to constantly re-engineer and improve our service. It’s just one of the reasons we’re the helicopter industry’s biggest service network, providing 24/7 assistance to 150 countries around the world. Collaboration. We make it fly. airbus.com 14043_AIR_HCare_Services_Vertical911_273.05x212.725_1.0.indd 1 25/01/2019 15:46 V911Fall2019-COV.indd 3 2019-10-18 10:27 AM VERTICAL THE 911 PULSE OF THE HELICOPTER INDUSTRY FALL ISSUE 2019 // AMTC BOOTH #345 FALL ISSUE/AMTC 2019 VOL NO 4 12 MERCY FLIGHT GERMAN // NH90 s // PILOT INCAPACITATION PILOT // MERCY FLIGHT A beacon of hope in western New York GERMAN NH90s PILOT INCAPACITATION PREPARING FOR THE WORST RISING TO THE CHALLENGE AIR EVAC SHARES TRAINING COPING WITH TRAGEDY V911Fall2019-COV.indd 1 2019-10-18 10:27 AM When lives are at stake, there’s no time to wait. Visit us at AMTC BOOTH #440 YOU. Industry regulations have a stronger stance on Crash-Resistant Fuel Systems. Robertson and StandardAero are proud to bring the only retrofit Crash-Resistant Fuel Tank (CRFT) for virtually all AS350/EC130 aircraft that is ready to fly now and exceeds requirements for CRFS, delivering the most durable tank proven to withstand potential damage from threats. FLY SAFE NOW. QUICK COMPLIANT WITH INSTALLATION CARGO HOOK SWING Continuous customer feedback means we’re able to constantly re-engineer and improve our service. It’s just one of the reasons we’re the helicopter industry’s biggest service network, providing 24/7 assistance to 150 countries around the world. Collaboration. We make it fly. VIEW INTERACTIVE <<< DEMONSTRATION airbus.com Call (480) 337-7050 or visit www.robertsonfuelsystems.com IN PARTNERSHIP WITH 14043_AIR_HCare_Services_Vertical911_273.05x212.725_1.0.indd 1 25/01/2019 15:46 V911Fall2019-COV.indd 3 2019-10-18 10:27 AM When lives are at stake, there’s no time to wait. Visit us at AMTC BOOTH #440 Industry regulations have a stronger stance on Crash-Resistant Fuel Systems. Robertson and StandardAero are proud to bring the only retrofit Crash-Resistant Fuel Tank (CRFT) for virtually all AS350/EC130 aircraft that is ready to fly now and exceeds requirements for CRFS, delivering the most durable tank proven to withstand potential damage from threats. FLY SAFE NOW. QUICK COMPLIANT WITH INSTALLATION CARGO HOOK SWING VIEW INTERACTIVE <<< DEMONSTRATION Call (480) 337-7050 or visit www.robertsonfuelsystems.com5 IN PARTNERSHIP WITH VERTICAL 911 MAGAZINE // FALL 2019/AMTC ISSUE In the right hands, it will start a revolution. Avionics Call 404-768-9090 or visit us at Hydraulics www.heliparts.com. Accessories Instruments Wheels & Brakes 6 VERTICAL 911 MAGAZINE // FALL 2019/AMTC ISSUE TABLE OF CONTENTS FALL 2019 ISSUE // VOLUME 12 ISSUE 4 COVER STORY 56 A BEACON OF HOPE Non-profit Mercy Flight provides supreme care to people in need. BY DAYNA FEDY 46 68 72 80 RISING GIVING OTHERS PREPARING DIGITAL BONUS TO THE A FIGHTING FOR THE FACING THE CHALLENGE CHANCE WORST, PART II The NH90 in STORM Air Evac Lifeteam How your organization German service is How Irish Coast wants to help others can prepare to cope finally coming of age. Guard rescue crews prepare for pilot with a line of duty responded to Emma. BY JON DUKE incapacitation. death. BY DAN MEGNA BY ELAN HEAD BY DANIEL J. MCGUIRE IN EVERY ISSUE 10 TALKING POINT // 12 FOCUS ON PROFESSIONALISM // 14 FOCUS ON SAFETY // 16 ROTORBEAT // 38 FIELD OPS PHOTOS // 86 MARKETPLACE // 90 FINAL APPROACH 7 VERTICAL 911 MAGAZINE // FALL 2019/AMTC ISSUE FACEBOOK PHOTO CONTEST INSTAHELI HIGHLIGHT CONGRATULATIONS, Andrea Capoferri! CHECK OUT @akstache_646 October Winner ARE YOU ON INSTAGRAM? We recommend you check out one of our favorite accounts, @akstache_646. HAVE A GREAT PHOTO TO SHARE? WE WANT TO SEE IT! If you have a helicopter-themed photo you’d like to share, post it to our Facebook page at www.facebook.com/verticalmag, or share it on Instagram using the hashtag #verticalmag. Our weekly winners have their photos featured on our home page and in Vertical Daily News, our daily email newsletter. Subscribe to Vertical News Follow us on LinkedIn verticalmag.com/subscribe linkedin.com/company/vertical-magazine Read the Magazine Online Follow us on Instagram THETEAM verticalmag.com/issues Follow @verticalmag Follow us on Twitter Watch videos on Youtube Publishers Follow @verticalmag Search “Vertical Magazine” GROUP PUBLISHER Mike Reyno, [email protected] Shop Vertical Merch GROUP PUBLISHER Linda Reyno, [email protected] Like us on Facebook facebook.com/verticalmag shopcanada.mhmpub.com ASSOCIATE PUBLISHER Derek Kast, [email protected] shopinternational.mhmpub.com Editors verticalmag.com // fall 2019 // volume 12, issue 4 EDITOR-IN-CHIEF Oliver Johnson, [email protected] VERTICAL THE 911 PULSE OF THE HELICOPTER INDUSTRY AN MHM PUBLISHING MAGAZINE 2019 EDITION VERTICAL 911 EDITOR Elan Head, [email protected] FALL ISSUE 2019 // AMTC BOOTH #345 ASSOCIATE EDITOR Dayna Fedy, [email protected] PEOPLE CANADA’S AIR FORCE REVIEW AIRCRAFT MISSIONS MILESTONES EDITOR-AT-LARGE Dan Parsons, [email protected] FALL ISSUE/AMTC 2019 VOL NO 4 12 Sales MERCY FLIGHT GERMAN // NH90 s SALES & MARKETING DIRECTOR Tim Muise, [email protected] INCAPACITATION PILOT // MERCY FLIGHT A beacon of hope in western New York BROUGHT TO YOU BY GERMAN NH90s PILOT INCAPACITATION PREPARING FOR THE WORST WWW.SKIESMAG.COM MARKETPLACE SALES MANAGER Carla McKay, [email protected] RISING TO THE CHALLENGE AIR EVAC SHARES TRAINING COPING WITH TRAGEDY V911Fall2019-COV.indd 1 2019-10-18 10:27 AM CIRCULATION MANAGER Leanne Willis, [email protected] insightmagonline.com verticalmag.com skiesmag.com Design & Web PRODUCTION MANAGER Jen Colven, [email protected] GRAPHIC DESIGNER Kaytlyn Wismayer, [email protected] IN CANADA: IN THE UNITED STATES: WEB DEVELOPER Shawn Pieters, [email protected] 500 Trillium Dr., Unit 23, Kitchener, ON N2R 1E5 701 S. Main Street, Fall River, WI 53932 PUBLISHED AND PRODUCED BY: MHM Publishing Inc. SUBSCRIPTION INQUIRIES CALL TOLL-FREE: 866.834.1114 Vertical Magazine (ISSN 1703-8812) is published six times per year (Dec/Jan, Feb/Mar, Apr/May, Jun/Jul, Aug/Sept, Oct/ Contributing Writers Nov) by MHM Publishing Inc., paid at Fall River, WI. Jonathan Duke, Daniel Foulds, Iain Holmes, Tony Kern, Postmaster please send address changes to: Vertical Magazine, PO Box 8, Fall River, WI, 53932. Daniel J. McGuire, Dan Parsons, Skip Robinson, Eric Tegler All material published remains the copyright of MHM Publishing. No part of this publication in whole or in part may be reproduced without written permission from the publisher. Editorial published in Vertical Magazine does not necessarily reflect the views of the publisher. Information contained within Vertical Magazine is believed to be accurate, but the publisher assumes no responsibility for errors. Vertical will consider unsolicited, quality stories and pictures, but the Contributing Photographers publisher cannot assume any responsibility for the safe return of submitted material. Tad Browning, adam Clark, James Deboer, Lloyd Horgan, © Copyright 2019 MHM Publishing Inc. Christian Keller, Mark Mennie, Gary Ridsdale, Skip Robinson International Serial Number ISSN 1703-8812 Canadian Publication Mail Agreement Number: 40741549 Postmaster: If undeliverable, return mailing label only. Printed in U.S.A. neth R Wilso en n A K w Mike Reyno Photo 5 a COVER: 1 r 0 d 2 s Finalist B a e i s d t e i n M C s s a e n n a i s d u Vertical i is proud to be a member of a B n Helicopter Association of Canada 8 VERTICAL 911 MAGAZINE // FALL 2019/AMTC ISSUE YOUR MISSION DEMANDS EXCEPTIONAL VISION With 2x-4x greater magnification than other light-weight systems in its class, continuous zoom, and extremely long DRI range, the FLIR Star SAFIRE 380-HDc is optimal for airborne search and rescue missions. LEARN MORE FLIR.COM/PRODUCTS/STAR-SAFIRE-380-HDC 9 VERTICAL 911 MAGAZINE // FALL 2019/AMTC ISSUE Vertical911_Oct2019.indd 1 10/2/19 5:03 PM COLUMN MANAGING INCIDENTS IN A CULTURE OF SAFETY TALKING POINT // IAIN HOLMES may be appropriate for progressive disciplinary not report an event due to a punitive culture action. An example of conduct issues is a pilot and fear they would get in trouble? Did the first who chooses not to utilize their checklist, or officer my friend flew with struggle because fly the helicopter knowing they do not have their company had shortened their onboarding the required fuel reserves. The pilot in both of process to get more pilots flying on the line? these examples consciously decides to devi- Systems need to be reviewed in all events as ate from the standard operating procedure or they can affect a large number of associates, violate regulation. not just one person. With all medical helicopter crewmembers The frequency of pilots falling asleep at the having extensive prior experience, perfor- controls shows that all pilots are vulnerable to mance issues should be relatively easy to fatigue. Unless a pilot is deliberately neglecting manage. By identifying each individual’s to rest prior to their shift due to irresponsible learning style and the concept they are choices, there should be no reason for a struggling with, management can develop a pilot to lose their job for becoming a victim of On June 24, Boston MedFlight made the performance improvement plan to ensure they fatigue. news when one of its helicopters, with a pilot develop the skills needed to carry out the task. In August, we learned a bit more about the allegedly asleep at the controls, overflew the incident over Boston. Maura Hughes, Boston intended destination. MedFlight’s CEO, released this statement: Although it’s rare to hear about helicopter “The transport was completed successfully, pilots falling asleep at the controls — in part and there were no injuries to the patient or because many helicopters lack the autopilots Although it’s rare to hear about flight crew.