An Interview with FSI CEO Tristan Forster
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Issue 13/September 2013 Corporate Social Responsibility in Action: An Interview with FSI CEO Tristan Forster by Jennifer Agis, IOM For this issue of the Global Eye, IOM had the pleasure of interviewing Tristan Forster, chief INSIDE executive officer (CEO) and founder of FSI Worldwide, a leading recruitment company promoting ethical labour supply in regions and sectors at high risk of human trafficking and Cover story bonded labour. FSI is a workforce solutions Corporate Social Responsibility specialist operating globally across multiple in Action: An Interview with industries, including security, construction FSI CEO Tristan Forster ...........................1 and maritime. Tristan and his team manage recruitment infrastructure, handle the Editorial .................................................2 management of clients’ workforce, and provide expert consultancy services on labour supply Prevention chain auditing, labour dispute resolution and Lessons Learned: Strategies for international legal compliance regarding labour issues. In 2012 the Swiss-based, independent, Preventing Labour Trafficking and non-profit association, End Human Trafficking Exploitation in the United States ...........3 Now (EHTN), awarded Tristan the Business Leader’s Award to Fight Human Trafficking, Perspectives which is designed to drive innovation by Awareness raising according honouring and recognizing the tireless work to Tara Dermott ................................4 of business executives engaged in combating human exploitation. In an effort to highlight Tristan Forster, CEO of FSI Worldwide. Awareness raising according the importance of targeting the demand for to Phil Marshall .................................4 trafficked persons or for the goods and services Any corporation today would not consciously that they produce, Tristan has demonstrated choose to tolerate human exploitation in its high levels of commitment to and innovation in supply chain, yet exploitation still happens far Technology and New Innovations to breaking away from conventional international too often. For many businesses today, a key Prevent Human Trafficking ....................6 recruitment practices, and harnessing new challenge is to ensure that corporate codes of ideas and tools to engage businesses in conduct are enforceable throughout the supply Country Focus preventing exploitation. chain and that contractors and subcontractors Haiti Country Profile ..............................8 are at least compliant with existing labour His motivation laws and standards. This said, Tristan focuses Opinion Tristan’s dedication to protecting the most on clients that would like the assurance that The Increase of Xenophobia vulnerable comes from his 12 years of service their workforce is selected ethically and free of with the Gurkhas and the Parachute Regiment and Human Trafficking: exploitation. of the British Army. During his time in the Army, Endemic Problems of Today’s he learned about former Gurkha Nepali migrant Tristan is creating waves in the private sector Globalization........................................10 workers travelling abroad and experiencing by uprooting corruption with FSI’s Ethical severe exploitation in the process. He heard Manpower Provision (EMP), an infrastructure Publications and Events ......................11 how agents would often impose excessive that looks after both employer and worker. and unauthorized fees on workers, knowing Tristan advocates that a well-recruited, well- that they would accept these terms because managed workforce is significantly more they were under pressure from their families effective and efficient than one made up to remit badly needed money home. His deep of bonded and exploited workers. As proof admiration for the people of Nepal motivated of this, FSI has managed to sustain a 5 per him to help former Gurkhas find rewarding cent turnover rate of hired staff, which is employment. significantly lower than the industry average of 40 per cent.1 Tristan started his business activities as a specialist supplier of former Gurkha personnel FSI is able to guarantee the ethical recruitment from Nepal to the security industry. Today, of all personnel because it monitors every THE VIEWS EXPRESSED HEREIN FSI provides a model of recruitment and DO NOT NECESSARILY REFLECT management of skilled and unskilled labour THE VIEWS OF IOM. for various sectors, including construction, 1 Data provided by Tristan Forster during the interview. facilities and hospitality. (continued on page 2) Issue 12/April 2013 1 COVER STORY (Corporate Social… continued from page 1) every three months. Besides unannounced monitoring and inspection of sites, workers EDITORIAL aspect of the recruitment process and its are encouraged to report incidents directly to infrastructure. As a result, Tristan and his FSI staff without fear of retaliation. Workers committed team have created secure corridors are protected at all times, keeping them I am pleased to share with you this for migrants aspiring to gain dignified and anonymous in the event that a corrupt recruiter thirteenth issue of the Global Eye on fair employment overseas. Thus far, FSI is fired. Tristan maintains open communication Human Trafficking. As ever, our aim is to has provided an umbrella of employment with everyone in the field and makes it a point bring to you, our readers, the innovative protection for approximately 2,000 recruits. to closely follow projects, to help deal with any ways in which committed people all over As such, there are 2,000 families whose issues that may arise. In addition, FSI teams the world are trying to eradicate all forms standards of living have been significantly speak the local language to ensure that lines of human exploitation, as well as some of improved, not only by the knowledge that of communication are always open and clear. the most persistent challenges we face as their loved one is safely employed and working Workers are thus incentivized to expose bad a community. In addition, we highlight in in dignified conditions, but also by the benefit behaviours and keep each other accountable. these pages the good work of individuals of a full salary; this is in stark contrast to the and smaller civil society groups that may former situation, in which large amounts were 2 His challenges not always get the public exposure they siphoned off in payment to corrupt agents. Needless to say, Tristan has had his share of deserve. challenges. The FSI team works in some of His approach the most difficult environments, for example, In this issue, we explore prevention: how Tristan’s approach consists of three main in post-conflict scenarios like in Iraq and can we best prevent human trafficking pillars: The first is toinsist : “FSI doesn’t support Afghanistan, where the majority of recruiting before it occurs, and thereby save the organizations that take money from workers.” agents would like to maintain the status quo individuals and communities from its The FSI position: No fees whatsoever, even if because of the potential to make enormous damaging impact? Certainly the most it is in line with the country’s legislation. FSI profits from the high commissions charged common approach to preventing human insists that businesses treat workers ethically, to employers and workers. This is in spite of trafficking over the years has been to and pays particular attention to those that are the fact that international labour standards focus on raising awareness of the public at the bottom of the supply chain. Not only is prohibit recruitment agencies from charging at large, as well as of people who might this the right thing to do, it also makes business fees to workers.3 This culture of corruption and be particularly vulnerable to exploitation. sense, as it leads to greater productivity and exploitation in the manpower business can But does this approach really work? worker retention. In addition to the “non- seem all-pervasive, yet the recruitment of highly In the 13 years that we’ve had the payment policy,” Tristan insists on stringent trusted ex-Gurkhas to key positions within Palermo Protocol, and with a significant background checks on each recruit, including the organization has proven quite effective in investment of resources, what have our criminal record checks, health checks and skills ensuring loyalty and trustworthiness. information campaigns achieved? Phil testing. Only those who meet the qualifications Marshall and Tara Dermott debate the and have the necessary skills are considered By insisting, investing, and inspecting, Tristan issue in “Perspectives.” for employment. plans to demonstrate that it is possible for employers to take an active role in guaranteeing We profile the work of Mr. Tristan Forster The second is to invest: “You need to own that their workers are treated with the dignity who, through his private company, FSI your own infrastructure…It’s an intelligent that they deserve. In his words, “If you look Worldwide, is trying to protect migrant investment to treat people well.” A critical after them, then you have gone through the workers through the recruitment process. component of the FSI approach is the retention Sarah Jakyel of the Polaris Project talks effort to protect them.” Why does he do this? and full control and visibility throughout He says, “Simply because it is the right thing about the importance of empowering the recruitment process, during which no migrant workers to know and assert to do.” The selling point is that with a higher