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Transformative Rail Transformative Rail The issues shaping the future of the industry Arup Rail About Foresight, Research and Innovation Contents From a nation’s economy to a single commuter Foresight, Research and Innovation is Arup’s journey, rail can transform lives, businesses and internal think-tank and consultancy which focuses communities. In a world wrestling with climate on the future of the built environment and society change and ever-increasing demand for mobility, rail at large. We help organisations understand trends, is also a more sustainable choice. explore new ideas and radically rethink the future Introduction 6 of their businesses. Research has played a Rail projects demand a complex mix of skills and fundamental role in defining how we anticipate and People and the customer experience 8 insights – from initial strategy and economics, leverage emerging business opportunities. Applied through to engineering, people-centred design, research continues to underpin our ability to address operations and asset management. That’s why our clients’ greatest challenges. Sustainable development 30 our technical expertise is always backed by sharp strategic thinking, whether we’re optimising existing Find out more about our research at Operational performance 50 services or designing new railways. research.arup.com. We help our clients: Digital evolution 70 – Design quality infrastructure and experiences for people and communities Financing and funding 94 – Deliver major programmes and develop high performing organisations – Integrate complex new technologies and systems Afterword 114 – Unlock financial value for investors, asset owners and operators References 116 – Optimise performance and value from existing and new assets Image credits 117 Across all these services we bring ambition, commitment and a focus on the future. That’s how Contributors 118 we deliver real transformation – unlocking the true potential of rail for clients and communities the world over. Find out more about our rail business by contacting [email protected]. www.arup.com Published March 2020 Features People and the Sustainable Operational Digital evolution Financing and funding 6 customer experience development performance 114 TC Chew Paul Coughlan Introduction 12 24 36 56 76 100 Afterword Matthew Hudson Andrew Mead Anna Squire Masaki Ogata Dr. Will Cavendish Alexander Jan Nille Juul-Sørensen Encountering art on the Achieving sustainable Striving for operational Digital railways: why are Attracting private Sean Schofield journey development goals excellence we still waiting? investment into rail Charles Ormsby needs a total systems In conversation: People approach first: but how? 26 58 78 102 Kym Burgemeister Phillip Hudson Daniel Weiss Jorge Macedo Colin Cobbing 38 Blurring the lines of A digital railway for Can BIM reduce the 18 The sound of rail Elizabeth Halsted automation everyone's benefit railway funding gap? Alice Chan What does truly emission- Relax, you are at the train free rail look like? station! 28 60 79 103 Mei-Yee Man Oram John Fagan Anni Feng Gaurav Ahuja Simon Brimble 42 Oliver Bratton Asset management Jason Wong 19 Sean McDermott Masaki Ogata Timothy Keller should not be a crime… Is Transit-oriented David Moran Accessibility, safety and B.C. Yen In conversation: Tales development (TOD) Prior to boarding, please security should go hand- Cole Roberts from around the world: the solution? accept the cookies in-hand In conversation: The Why do rail services differ energy-efficient railway so widely? 84 Alan Newbold Real time stations: 104 20 applying lessons from Joanna Jedrasiak Rob Jones 44 68 aviation Victor Frebault Brian Woodhead Tom Gray Stefan Sanders Patrick Andison In conversation: How can rail support 100% on time — is it In conversation: Positive change through biodiversity? really worth it? The innovation developing leaders 85 funding package Giles Pettit Is ‘digital’ flattering to 45 deceive? Trent Lethco 110 Rail (really) for the people Ignacio Barandiaran Michael Peasland 86 Measuring and Zvonko Trajkovic maximising success 46 The case for Systems Carol Lemmens Integration Andrew Went In conversation: Circular economy to the asset rescue? 91 Savina Carluccio A pathway to rail resilience 92 Kazuki Aiba The role of rail in the age of MaaS 4 5 Introduction Thomson-East Coast Line - Woodlands Station, Singapore Human-centred Start with the passengers. Meeting their transport needs in a way that’s as quick, easy, reliable, affordable, inclusive and comfortable as possible is critical to success. Staff across the rail industry also need to feel inspired and supported to deliver the quality of service everyone wants to see. And we need to consider the expectations of communities in and around the rail network, if our investments are to translate into greater prosperity TC Chew and social wellbeing. Global Rail Leader Arup, London These are ambitious goals, requiring a ‘systems thinking’ approach that considers the whole rail equation: no more short-term or siloed thinking. It’s Our industry is facing pressures like never before. time to integrate rail systems within the wider city Rising demand, the arrival of the digital passenger, and mobility agenda too. Transformative outcomes the call for high speed systems, the need for more will require nothing less. efficient asset management; the list of operational priorities never stops growing. In our earlier Future Sustainable development Digital evolution of Rail 2050 report, we took an in-depth look at the macro-trends that are shaping the industry: Rail has always connected people, places and We all recognise digital’s potential, but realising it at These challenges and many more are the subject of urbanisation, climate change, population growth, opportunities. From its ability to drive economic scale, within existing systems is hard. In this report this publication. Drawing on the expertise of rail demographic change; smart and integrated mobility. growth and revitalise communities, to its energy we explore the best approaches, prioritising where specialists, inside and outside our firm, it brings This new publication switches focus from trends to efficiency and low carbon footprint, rail has a digital innovation can add the most value, and truly together the insights, debates and discussions that relevant solutions for railway systems that are fit for critical role to play if the aims of the United transform day-to-day operations. are shaping today’s rail agenda. We trust you will today’s demand and tomorrow’s opportunities. Nations' Sustainable Development Goals are going find it informative, and a worthwhile contribution to be met. In a complex, safety driven sector like rail, to the ultimate goal of helping rail fulfil its Around the world, rail has never been more popular applying new technology can have major transformative potential. or relevant. As city populations grow, the impacts But there are still some difficult historical issues consequences, particularly when new systems of climate change bite, and sustainable development and current trade-offs to acknowledge and manage. can take years, sometimes decades, to complete. becomes imperative, rail is the mode of transport Electrification of old diesel services is expensive. We look at how to design-in resilience and best-placed to support the transitions we need. The A transition towards zero carbon railways won’t adaptability, so that investments remain relevant challenge for the industry in all its forms – operators, be easy to achieve. And with increasingly extreme and valuable. At base, it’s about taking a far- asset owners, regulators, suppliers, advisors, weather and rising sea levels, a resilient railway has sighted approach to new technology, staying investors and governments – is how to turn this to take account of new and costly vulnerabilities. focused on the human-centred principles that momentum into consistent, transformative progress, Understanding how to invest in these priorities has underlie all successful digital innovations. and ensure passengers’ participation in the process. never been more important. 6 7 Chapter 1 People and the customer experience Grand Central Station, New York 8 9 The definition of a journey is changing From shopping for groceries to booking holidays, services generally have become more convenient, allowing people to make purchase decisions on the go. Rail travel should be no exception. New thinking needs to reflect the whole journey: from the moment a decision to travel is made, to arrival at the destination. This requires enhanced At a glance collaboration with existing and new industry players. Increasing inclusivity Improving people’s rail experiences for Enabling truly seamless mobility is all: passengers, staff and communities — only possible by moving away from whatever their needs the conventional siloed approaches, towards integrated transport strategies. Involving everyone Harnessing the individual benefits and Engaging stakeholders from the start to complementary characteristics of the improve project outcomes various modes of transport will help achieve an integrated transport strategy. Making journeys seamless This approach can solve one of the big Creating improved connectivity with challenges that rail systems are facing diverse modes of transport for customers and goods: the first/last mile conundrum. Key to this is a digital Creating destinations layer that will help to create a holistic Bringing amenities and communities view of the transport system, making together with
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