United Nations Development Programme DEMOCRATIC GOVERNANCE SOUTh-SOUTH EXCHANGE ON EFFECTIVE ANTI-Corruption AGENCIES Bhutan • Maldives • Timor-Leste AUTHOR: SAMUEL DE JAEGERE COPy-editor: JOSE IBARRA A. ANGELES The views expressed in this publication are those of the author(s) and do not necessarily represent those of the United Nations, including UNDP, or the UN Member States. UNDP partners with people at all levels of society to help build nations that can withstand crisis, and drive and sustain the kind of growth that improves the quality of life for everyone. On the ground in 177 countries and territories, we offer global perspective and local insight to help empower lives and build resilient nations. We appreciate your feedback. Questions or comments concerning this publication may be addressed to the United Nations Development Programme, Asia-Pacific Regional Centre, Bangkok, Thailand by emailing
[email protected]. We encourage all readers and users of our publications to complete the electronic publica- tion feedback at http://asia-pacific.undp.org/publicationfeedback.html. CONTENTS Table of contents Acronyms 2 SEssioN 4: Foreword 3 Mainstreaming anti-corruption measures Acknowledgements 4 and inter-institutional collaboration 38 Introduction 5 • Government to Citizens (G2C) Background 5 services, Bhutan 38 Opening session 7 • The National Anti-Corruption Framework 40 • Efficient service delivery using the SESSION 1: Standard Cost Model 41 The Anti-Corruption Commission • The UNCAC Self-Assessment and of Bhutan: from dream to reality