Getting Value from IT Transformation

Service Excellence Getting Value from IT Transformation

Steffen Ruppert Head of IT Transformation Cisco EMEAR The Pressure on IT is Increasing …squeezed in the middle between technology transitions and business drivers Business Drivers Security, Process Innovation & Customer New Compliance & Transformation Value Chains Expectations Services Regulation

New Breed Data & Internet of Mobile Cloud of Apps Analytics Things

Technology Transitions © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public The Pressure on IT is Increasing …squeezed in the middle between technology transitions and business drivers Business Drivers Security, Process Innovation & Customer New Compliance & Transformation Value Chains Expectations Services Regulation

But this IT transformation is complex! Where do I start?

New Breed Data & Internet of Mobile Cloud of Apps Analytics Things

• Case Study: Swedavia Airports

• Case Study: Global Pharma

• Lessons Learnt & Cisco IT Transformation Approach Case Study Swedavia Airports

Jonas Ytterström COO Swedavia Airports

• Owns, operates and develops ten airports Kiruna Airport

• 39.5 million passengers (2016) Luleå Airport • About 2,800 employees Umeå Airport • Net revenue: SEK 5,416 M (2015)

• Operating profit: SEK 1,755 M (2014) Åre Östersund Airport

• All airports certified at the highest level of climate work (ACA) Stockholm Arlanda Airport • Wholly owned by the Swedish State Bromma Stockholm Airport

• Basis of operations is customer focus, Göteborg Landvetter Airport sustainable development, safety and security Visby Airport Ronneby Airport Malmö Airport

Result 2015 7% 85% Result 2015 14,5 procent return on satisfied 86 procent operating employees capital 2020

Result 2015 85% 0 Result 2015 76 procent satisfied carbon dioxide 3000 tonnes passengers emissions 2020 2020

Real Estate Asset mgt Flygoperativt Hyres- Fastighetsutv AOP kontrakt Swehus Kamera OPC DHL GOT EASA AA IFI Reklam Aviation Hot GOT SWIM GETA Busskur Commercial Funk torn Off ARN Dig reklam VIP GEFA Hot ARN Pris Komm RFB Resenär Self service Nya ytor UPA Security Mobil bet iBag CRM VAB FB UPL Bokn Bagage SkyCity Parkering & Angöring Kömätning Prisopt Omega Smart park TaxiBuss

Påverkan på IT Governance & Organisation Tjänster & Arkitektur Säkerhet Digitalisering

Beslutsstöd Kassa Budget Strategi IFS uppgr Scanning Ekonomi Proc Uppföljning Intranät E-avrop Inköp EPIserver Kommunikation Dokhant Normering PPP Kemikalie Juridik Personalplan PMO HR Miljö © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public How to Move forward?

Current State Future State

• New CIO • Digitalization ? • Future Airport

Tillsammans för vi Real Estate världen närmare Asset mgt Flygoperativt Hyres- Fastighetsutv AOP Swehus Kamera kontrakt OPC DHL GOT EASA AA IFI Reklam Aviation Hot GOT SWIM GETA Busskur Commercial Funk torn Off ARN Dig reklam VIP GEFA Hot ARN Pris Komm RFB Resenär Self service Nya ytor UPA Security Mobil bet iBag CRM VAB FB UPL Bokn Bagage SkyCity Parkering & Angöring Kömätning Prisopt Omega Smart park TaxBi uss

Påverkan på IT Governance & Organisation Tjänster & Arkitektur Säkerhet Digitalisering We turned to Cisco Beslutsstöd Kassa Budget Strategi IFS uppgr Scanning Ekonomi Proc Uppföljning Intranät E-avrop Inköp EPIserver Kommunikation Dokhant Normering PPP Kemikalie Juridik Personalplan PMO HR Miljö 13

© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Lessons Learned

One story Focus Culture

Yves Bron IT Transformation Solution Executive, Scrum Master Cisco Central & Germany About “Global Pharma”

Innovative Healthcare Solutions for Patients and Societies • Innovative Medicines • Eye Care • Cost-saving Generica

USD 49.4B USD 8.9B 120.000 180

Customer’s business users

U PSC Portal C Customer AD, Area CPO = global orchestration S RoD, CMDB, P UCSD = master workflow ...

M (heavy usage of power-shell agent) Focus

Vcenter Vcenter

Vblock Vblock Vblock Vblock DC1 DC2 DC1 DC2

JUL AUG SEP OCT NOV DEC JAN FEB FEB MAR APR MAY ...

Project: Cisco Automation (private Cloud) Customer Phase 1 Phase 2 Phase 3 Phase 4 Phase 5

Create the MVP 2A 2B 3A 3B 4A 5A 5B 5C

Jira Scrum Board

Challenge Solution Benefits

• Compliance Agile Co-Create: • IT Services deployed • Long lead times 1. Demo technical 15%  50% • Low automation feasibility, user interface, • Fully automated and compliance • Failed Projects • Fully compliant 2. Project execution – • Global deployment Minimum Viable Product, User Stories, Additional Services

1. Get the Full Picture 2. ”Bite-size” Initiatives 3. Agile Co-Creation

Flagship Envision IT Initiatives Co-Creation 2 weeks 4-Week Sprints • Discovery Month Month Month Month Month Month N • Solution / Design 1 N 1 N 1 Month … … Month Month 2 … • Business Case Initiative Initiative 2 Initiative 2 Preparation Interviews Synthesis 1 Month Month Month 2 Month … Month X Month • Pilot / Prototype 6 3 6 3 6 3 Month Month Month Month Month Month 5 4 5 4 5 4 • Production

Project / Initiative X Project / Initiative 2

Realisation Project / Initiative 1 …

Design Test Pilot Deploy

Steffen Ruppert Yves Bron Head of IT Transformation IT Transformation Cisco EMEAR Solution Executive Email: [email protected] Email: [email protected] LinkedIn: www.linkedin.com/in/strupper LinkedIn: www.linkedin.com/in/ybron