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Getting Value from IT Transformation

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Getting Value from IT Transformation Service Excellence Getting Value from IT Transformation Steffen Ruppert Head of IT Transformation Cisco EMEAR The Pressure on IT is Increasing …squeezed in the middle between technology transitions and business drivers Business Drivers Security, Process Innovation & Customer New Compliance & Transformation Value Chains Expectations Services Regulation IT New Breed Data & Internet of Mobile Cloud of Apps Analytics Things Technology Transitions © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public The Pressure on IT is Increasing …squeezed in the middle between technology transitions and business drivers Business Drivers Security, Process Innovation & Customer New Compliance & Transformation Value Chains Expectations Services Regulation But this IT transformation is complex! Where do I start? New Breed Data & Internet of Mobile Cloud of Apps Analytics Things Technology Transitions © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Agenda • Case Study: Swedavia Airports • Case Study: Global Pharma • Lessons Learnt & Cisco IT Transformation Approach Case Study Swedavia Airports Jonas Ytterström COO Swedavia Airports © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Swedavia Overview • Owns, operates and develops ten airports Kiruna Airport • 39.5 million passengers (2016) Luleå Airport • About 2,800 employees Umeå Airport • Net revenue: SEK 5,416 M (2015) • Operating profit: SEK 1,755 M (2014) Åre Östersund Airport • All airports certified at the highest level of climate work (ACA) Stockholm Arlanda Airport • Wholly owned by the Swedish State Bromma Stockholm Airport • Basis of operations is customer focus, Göteborg Landvetter Airport sustainable development, safety and security Visby Airport Ronneby Airport Malmö Airport © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Sustainability – strategy and basis of operations Result 2015 7% 85% Result 2015 14,5 procent return on satisfied 86 procent operating employees capital 2020 Result 2015 85% 0 Result 2015 76 procent satisfied carbon dioxide 3000 tonnes passengers emissions 2020 2020 © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Current State – Swedavia’s Network © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Current State - Swedavia’s Network © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Current State - Swedavia Projects Real Estate Asset mgt Flygoperativt Hyres- Fastighetsutv AOP kontrakt Swehus Kamera OPC DHL GOT EASA AA IFI Reklam Aviation Hot GOT SWIM GETA Busskur Commercial Funk torn Off ARN Dig reklam VIP GEFA Hot ARN Pris Komm RFB Resenär Self service Nya ytor UPA Security Mobil bet iBag CRM VAB FB UPL Bokn Bagage SkyCity Parkering & Angöring Kömätning Prisopt Omega Smart park TaxiBuss Påverkan på IT Governance & Organisation Tjänster & Arkitektur Säkerhet Digitalisering Beslutsstöd Kassa Budget Strategi IFS uppgr Scanning Ekonomi Proc Uppföljning Intranät E-avrop Inköp EPIserver Kommunikation Dokhant Normering PPP Kemikalie Juridik Personalplan PMO HR Miljö © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public How to Move forward? Current State Future State • New CIO • Digitalization ? • Future Airport Tillsammans för vi Real Estate världen närmare Asset mgt Flygoperativt Hyres- Fastighetsutv AOP Swehus Kamera kontrakt OPC DHL GOT EASA AA IFI Reklam Aviation Hot GOT SWIM GETA Busskur Commercial Funk torn Off ARN Dig reklam VIP GEFA Hot ARN Pris Komm RFB Resenär Self service Nya ytor UPA Security Mobil bet iBag CRM VAB FB UPL Bokn Bagage SkyCity Parkering & Angöring Kömätning Prisopt Omega Smart park TaxBi uss Påverkan på IT Governance & Organisation Tjänster & Arkitektur Säkerhet Digitalisering We turned to Cisco Beslutsstöd Kassa Budget Strategi IFS uppgr Scanning Ekonomi Proc Uppföljning Intranät E-avrop Inköp EPIserver Kommunikation Dokhant Normering PPP Kemikalie Juridik Personalplan PMO HR Miljö 13 © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Lessons Learned One story Focus Culture © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Case Study Global Pharma Yves Bron IT Transformation Solution Executive, Scrum Master Cisco Central & Germany About “Global Pharma” Innovative Healthcare Solutions for Patients and Societies • Innovative Medicines • Eye Care • Cost-saving Generica USD 49.4B USD 8.9B 120.000 180 © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Global Pharma’s Objectives Data Center Automation with Full Compliance 100% Compliance Customer’s business users U PSC Portal C Customer AD, Area CPO = global orchestration S RoD, CMDB, P UCSD = master workflow ... M (heavy usage of power-shell agent) Focus Vcenter Vcenter Vblock Vblock Vblock Vblock DC1 DC2 DC1 DC2 © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Our Approach Agile/Scrum Delivery of the Automation Project JUL AUG SEP OCT NOV DEC JAN FEB FEB MAR APR MAY ... Project: Cisco Automation (private Cloud) Customer Phase 1 Phase 2 Phase 3 Phase 4 Phase 5 Create the MVP 2A 2B 3A 3B 4A 5A 5B 5C Jira Scrum Board © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Agile Data Center Automation Summary Powered by Cisco IT Transformation = Agile Co-Create Challenge Solution Benefits • Compliance Agile Co-Create: • IT Services deployed • Long lead times 1. Demo technical 15% 50% • Low automation feasibility, user interface, • Fully automated and compliance • Failed Projects • Fully compliant 2. Project execution – • Global deployment Minimum Viable Product, User Stories, Additional Services © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Lessons Learnt & Cisco IT Transformation Approach IT Transformation Lesson Learnt 1. Get the Full Picture © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public IT Transformation Lesson Learnt 2. “Bite-size” Initiatives © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public IT Transformation Lesson Learnt 3. Agile Co-Creation © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Cisco’s “E-C-R” Methodology to Assure Value of IT Transformation 1. Get the Full Picture 2. ”Bite-size” Initiatives 3. Agile Co-Creation Flagship Envision IT Initiatives Co-Creation 2 weeks 4-Week Sprints • Discovery Month Month Month Month Month Month N • Solution / Design 1 N 1 N 1 Month … … Month Month 2 … • Business Case Initiative Initiative 2 Initiative 2 Preparation Interviews Synthesis 1 Month Month Month 2 Month … Month X Month • Pilot / Prototype 6 3 6 3 6 3 Month Month Month Month Month Month 5 4 5 4 5 4 • Production Project / Initiative X Project / Initiative 2 Realisation Project / Initiative 1 … Design Test Pilot Deploy © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public IT Transformation Envision Framework © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Your Time Is Now … ... And We Are Here To Support You! Steffen Ruppert Yves Bron Head of IT Transformation IT Transformation Cisco EMEAR Solution Executive Email: [email protected] Email: [email protected] LinkedIn: www.linkedin.com/in/strupper LinkedIn: www.linkedin.com/in/ybron © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Q & A Thank You .
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