www.anglicare.com.au

ANNUAL REPORT 2016-2017 ANNUAL REPORT 2016 - 2017 ANNUAL REPORT 2016 - 2017

ABOUT THIS REPORT This report shows our activities and performance for the period Contents 1 July 2016 to 30 June 2017. It has been prepared to comply Message from the Board ...... 4 with legal obligations and to support the ACNC objective to Message from the CEO...... 6 build greater accountability and About Us...... 8 34 22 trust in the Australian Not-for- Highlights...... 10 Profit sector. How Your Contributions were used...... 11 CHARITABLE STATUS Strategic Plan...... 12 Anglicare NSW South, NSW West Survive and Thrive...... 13 & ACT is a registered charity with Innovation + Business Development...... 14 the Australian Charities and Not Anglicare College...... 16 for Profit Commission (ACNC). Our People...... 18 LEGAL NAME: Supporters + Partnerships...... 20 Anglicare NSW South, NSW Mission, Relief + Disaster Recovery...... 22 West & ACT Homelessness + Housing...... 24 Trading Names: Anglicare ACT, 17 Out of Home Care...... 30 St Saviours, Anglicare Western NSW, Anglicare Riverina Youth + Family ...... 36 Street Address: 5/221 London Disability Services ...... 40 Circuit, Canberra, ACT 2600 Early Childhood Education and Care...... 44 THE ANGLICARE PRAYER ABN: 69 198 255 076 Retirement Living...... 48 Acknowledgement of Country: God grant us the compassion to care deeply for others; the wisdom to Anglicare acknowledges the Financial + Gambling Support...... 50 discern how best to help; the energy to transform emotion into action, traditional owners of country Get Involved...... 52 and the joy of wholehearted, loving service. For Christ’s sake, AMEN throughout Australia, and their The Board + Governance...... 54 continuing connection to land, The Executive Team...... 56 sea and community. We pay our respects to them and their Financial Statements...... 57 Thanking our Partners...... 60 FRONT COVER: cultures, and to elders both past 41 49 Anglicare client, Casey with her four daughters. To read Casey’s story turn to page 29. and present. Service Locations...... 62

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Message from the Board LYNETTE GLENDINNING “The hard work of the Board means that we now Presiding Member (Board Chair) have capacity to progress our vision to work as part of the Anglican church in our regions to alleviate poverty by strengthening our organisation and investing in new service models.”

STRONGER GOVERNANCE and Compliance Committee and Homelessness services. we can ensure that staff are safe Cox Architects to complete a in Anglican Diocesan Services. Stephen Jaggers also completed into a Risk and Governance In mid-2016 we created the and have the capacity to create Masterplan of the site together I also want to thank Tina Mills his term on the Board. The The Board has a strong focus Committee to focus on position of Therapeutic Services a safe environment in which to with detailed plans for the initial for her dedication and service dedication and wisdom of on ensuring that we have high enterprise risk and Workplace Manager and the new incumbent care for our clients, participants, development. Consultations as secretary to the Board. Ingrid, John and Stephen have quality and safe care for all those Health and Safety issues, while Tenille Abell, conducted a review residents and families. Evidence with residents and neighbours This year has been difficult for left Anglicare in a far stronger for whom we provide services. a Care Governance Committee that recommended a whole of from overseas, suggests that we have been completed and me personally and I want to position today. We were Across the community sector, will focus on monitoring quality organisation approach. should see a reduction in the development application thank the Bishop, the Board delighted to welcome Dr Dawn providers must ensure they have care of our clients. The new The Sanctuary model was staff turn-over and burnout, lodged with Goulburn-Mulwaree and CEO for their support and Casey to the Board in February. the right structures and expertise committee structure will enable selected to best meet Anglicare’s which in turn will lead to better Council. The intention is to understanding. Dawn is former Chair of the to ensure the safety, not only the Care Governance Committee diverse needs, and the Board outcomes for clients follow this up with further The end of 2016 saw three Indigenous Land Corporation STRENGTHENING THE SAFETY of the children and vulnerable to recruit highly qualified agreed to begin implementation development which will include Board members complete and Chair of Indigenous Business AND QUALITY OF CARE people in their care, but their RETIREMENT VILLAGE professionals from the sector in early 2017. supported living units and a their terms. I especially want to Australia and brings a wealth of valued staff. The findings and DEVELOPMENT Anglicare’s mission is to who can provide the CEO and Sanctuary describes itself new Community Centre at this acknowledge my predecessor experience to the Board recommendations of the Royal address disadvantage and social Board with specialised advice on as “a blueprint for clinical This year the Anglicare Board Village. as Presiding Member, Professor The hard work of the Board Commission into Institutional injustice, and in partnering with clinical and therapeutic issues. and organisational change… agreed to pursue a growth Ingrid Moses. Ingrid’s dedication means that we now have Responses to Child Sexual Abuse THANK YOU AND FAREWELLS the Anglican Church to provide through the active creation of a strategy in order to develop and service to Anglicare over capacity to progress our vision have emphasised the importance spiritual and material support SANCTUARY AND A CULTURE trauma-informed community”. sufficient scale to provide the I assumed the Chair in 6 years was extraordinary. She to work as part of the Anglican of good governance in mitigating for people in need. While a few OF SAFETY It provides us with a range of additional staffing and other December 2016, and in that most ably guided the Board church in our regions to alleviate the risk of harm. years ago Anglicare provided tools to improve our awareness supports our residents will need time CEO Jeremy Halcrow through a difficult period in poverty by strengthening our At the beginning of 2017, A key goal in Anglicare’s services virtually ‘from the cradle of trauma, including a common into the future as they “age in and the Executive team have 2012-13 with the sudden organisation and investing in new the Board made a number 2015-18 Strategic Plan is to to the grave’, our focus is now on language to describe adverse place”. This will commence provided excellent organisational resignation of the then CEO and service models. These models of decisions to reform its develop the therapeutic capacity early childhood, young people events regardless of our role or with a modest development leadership. The Anglicare the decision to sell Anglicare’s can help break the poverty cycle Committee structure to of the organisation so that we and families, although we also professional training. of independent living units values of compassion, dignity, five nursing homes. The 6 year especially in rural communities provide stronger governance of deliver higher quality care to the manage three retirement villages. The Board intends that on vacant land at our existing inclusiveness and integrity are term of our long-time Finance where government support is Anglicare. Most significantly the vulnerable people we support, particularly in Out of Home Care through the Sanctuary model Wollondilly Gardens Retirement clearly demonstrated by our Committee Chair, John Lawson limited and market solutions are Board decided to split the Risk Village. Anglicare engaged dedicated staff and our partners expired in December and thin.

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“Survive and Thrive” model that a $8,000 seed funding donation Message from the CEO Casey accessed in Wagga by from Good Shepherd Anglican opening new community centres Church, Curtin. I want to thank JEREMY HALCROW throughout our regional centres. all our parish and individual In November 2016 we donors that made the opening engaged a new Executive of the new community centre Manager, Trevor Hickman to possible. “Anglicare was like a big develop and implement a new Our financial position is hand that reached into the Philanthropy and Retail growth stronger than ever. With strategy. We also opened a new adjustments for property fog and pulled me out”. Fyshwick Retail Warehouse and revaluations, Anglicare’s surplus factory outlet which will give us for the 2016/17 financial year CASEY, ANGLICARE CLIENT capacity to open new stores. will be about $1.7 million. Most These stores could not function heartening was that three without the incredible support of portfolios – Retirement Living, volunteers, many of whom are Early Childhood Education and from local Anglican parishes. Care, together with Disability Anglicare exists to support the Services – all made substantial Anglican Church’s mission by contributions to our operational working to alleviate poverty and result. A surplus that is balanced As we enter the final financial and private housing. Casey says providing the highest quality care between different portfolios is year of our 2015-2018 Strategic that being put in touch with to all people in need regardless a strong indicator of Anglicare’s Plan it is extraordinary to reflect Anglicare literally “changed my of their race or religion. We financial strength because it on how much we have achieved life”. As she put it: “Anglicare was believe that compassion can suggests we can cope with an “Anglicare exists to in just three years. like a big hand that reached into transform our communities. external shock in any one sector. support the Anglican Three years of solid surpluses the fog and pulled me out”. At We greatly value all our parish Lastly, I want to thank the means we have not only built the heart of our mission is seeing Church’s mission by partners. One of our most Board and especially our new the reserves we need to cover families like Casey and her girls exciting achievements this year Presiding Member working to alleviate our commitments but we have transformed, knowing they won’t was the opening of our new Lynette Glendinning for their poverty and providing the capacity to invest in our be stuck in “the system”. Gordon Community Centre in support this year. Lynette has dreams and passions, developing As we look towards the southern Canberra in partnership brought great focus and energy the highest quality innovative programs to alleviate next three years we are aiming with Lanyon Valley Anglican in her leadership of the Board, care to all people in poverty. to grow our income from Church. Our plan is to deliver the and I am greatly heartened by A great example is the range of Philanthropy and Retail “Survive and Thrive” wrap around the insights the Board brought to need regardless of integrated wrap-around services (Op Shops). Additional untied services for families in crisis with the task of developing our new their race or religion.” provided by Anglicare in Wagga donations from these sources young children that we have Strategic Plan. Wagga which helped single-mum means we can provide support seen make such a difference in Casey (pictured right) and her when there is no Government Anglicare client, the Riverina and western NSW. family move from a place of crisis funding. Casey, pictured The opening of the new centre and adversity into employment It will allow us to replicate the with her daughters. was also made possible thanks to

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About Us

Our History Our Values Why We Exist

Over 150 years ago, Anglican parishes began providing community care across rural NSW. We exist because we believe all people, regardless of background, should have the opportunity to lead lives that are safe and fulfilling. In 1888 Mother Esther, an Anglican nun, formed the Community of the Holy Name to help people in COMPASSION: Melbourne’s slums. From the 1920s, sisters from the Holy Name began to run children’s homes within the In the spirit of loving service we Canberra-Goulburn Anglican Diocese. offer care and understanding to From the 1970s the focus of the work changed and expanded to include family support, emergency housing those in need. and early childhood education and statutory care services. Today Anglicare continues to assist individuals and families in need. The organisation remains committed to demonstrating Christ’s love in action, giving practical support to help people thrive in life. DIGNITY: We respect the intrinsic 2.5m 14.6% 23% 13.8% worth of every person and acknowledge their capacity for self determination.

Our Identity Our Mission Our Vision INCLUSIVENESS: We serve all people with a spirit of openness because we share a As part of the Anglican Church’s In partnership with the Anglicare aspires to be the According to data from the Australian New South Wales has the highest rates of It is also estimated that 23 percent of people 13.8 percent of people in NSW live below the common humanity. Council of Social Services, poverty affects poverty out of any state and territory at 14.6 living in poverty are children * poverty line. This is one of the highest of any broader Mission, we are called Anglican Church, its parishes leading provider of community over 12 percent of Australians – around 2.5 percent state or territory in Australia by Jesus’ example to respond to and agencies, Anglicare will services in our regions and million people human need by offering loving provide advocacy, holistic care through our advocacy and service and seeking to address and support to people in need holistic care transform the lives INTEGRITY: injustices in our society. throughout our regions so they of people in need. We are committed to personal Those most impacted include those with a disability, mental illness, the elderly, and families with young children. As well as offering services to alleviate can fully participate in their and corporate honesty, fairness poverty in regional NSW and the ACT, Anglicare also engages in advocacy calling for greater formal support for people in need. communities. and transparency. *Source: Australian Council of Social Services

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How Your Contributions Were Used

Highlights 12%

In a year of continued growth across many areas of the organisation, Anglicare celebrates the following achievements. 34% 9%

YOUR DONATIONS NSW SOUTH, 11% $342,383 7075 NSW WEST + ACT 3%

people received emergency relief assistance 13% across Anglicare’s sites in 19% 2016/17 Opening of the new Gordon Opening of Anglicare’s Goulburn Community Centre. Disability Centre. Parkes Service Amount ($) %

S Emergency Food Relief/Community centres 115,453 34 YOUR DONATIONS Wagga Wagga Counselling and Drug/Alcohol Rehabilitation 63,716 19 Goulburn Disability Chaplaincy 42,982 13 ACT Moruya Retirement Village Chaplaincy 10,000 3 around Early Childhood Education places for vulnerable families 38,719 11

$56,114 42,600 $154,000 General Disaster Recovery Services 29,393 9

donated to the 2016 items collected for the 2017 donated to the 2017 Emergency Bushfire Grants to affected households 42,120 12 Christmas Appeal Pantry Appeal Winter Appeal

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THRIVING Strategic Plan Our four pillars PERSONAL DEVELOPMENT › Personal Wellbeing MENTORING & Mentoring Program EARLY EDUCATION › Employment FINANCIAL SERVICE QUALITY OUR PEOPLE OUR MISSION FAMILY SUPPORT SERVICES ENGAGEMENT Readiness Program SUSTAINABILITY SURVIVING (Anglicare RTO) › Individual and Family › Supported Early › Job Seeking FINANCIAL LITERACY Counselling Education Placements Support Services › Family Case › HIPPY program › Financial Education Management/Advocacy EMERGENCY RELIEF › No Interest Loans › Early Education › Theraputic Parenting Placements › Food / Bedding (NILS) Programs › Financial (funded by Anglicare’s › Utility Vouchers › Triple P/Parents As Teachers Sponsorhip Program) › Petrol Counselling › Fathers/Kinship Parenting › Household Items Services/Referrals Support › Homelessness Services › Referrals to Community & Health Services Delivering a quality service Financial performance gives us Developing our staff and Staying true to our mission which improves the lives of our the ability to develop quality volunteers. and core identity as a Christian clients, customers and residents. services for those people we agency. support. One of Anglicare’s major Resourcing our research developments during the Our focus is on caring for SURVIVE AND THRIVE APPROACH team this year has improved To further strengthen the 2016/17 financial year has been children who would otherwise our capacity to evaluate our organisation and reduce financial to increase our capacity to train be condemned to a lifetime services, identify gaps that need risk, Anglicare is focused on our staff, volunteers and the of disadvantage and poverty. Because poverty is complex and pervasive, impacting many areas of meets immediate critical needs through services like emergency to be addressed, and develop growing fundraising revenue broader community through the We believe local parishes are a person’s life, a holistic approach is required to produce lasting change. food relief and crisis accommodation. Secondly, a Thrive component strategies to improve our to meet community needs not Anglicare College. The goal of strategically positioned in local This is why we deliver services through a community-based Survive and addresses longer term needs in order to break the cycle of poverty and services. addressed by Government. the College is to ensure that all communities to help us achieve Thrive model that addresses immediate critical needs as well as long move people towards positive life outcomes. These services primarily of our staff and volunteers have this. term needs of those who are most disadvantaged and marginalised. focus on working with children and young people in the context of their the skills they need to assist the Our core strategy to deliver The Survive and Thrive approach will be delivered in the community families to support them so they don’t return to crisis. vulnerable people they work with on this mission is to develop our through assistance points called “hubs” or “community centres” which The Survive and Thrive model is currently being delivered in Orange, in an effective and respectful way. services towards a Survive and will offer at least two types of services. Firstly, a Survive component Wagga Wagga, north Canberra and south Canberra. Thrive model (that can be co- located with parishes).

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Innovation + Business Development

OUR RESEARCH AND ACCREDITATION and practice guidelines to ensure We were subsequently delighted LAUNCH OF “CASSIE’S for children and their families in groups, and allows significant been endorsed by the Anglicare not only consistency with current to be the successful tenderer the Moruya, Bega and Batemans opportunities to build other Board, which has informed the EVALUATION APPROACH A highlight for this team NEST” TRAUMA-INFORMED standards but to reflect best for delivery of the Premier’s Bay communities. individual and group supports in decision to adopt the Sanctuary was successfully working COUNSELLING SERVICE The Business Development & practice in care and protection Youth Initiative – a program to response to community need as model across all Anglicare with our Out of Home Care Innovation Team has continued services for children and young prevent youth homelessness A further service development LAUNCH OF GORDON the service grows. services. The Therapeutic to underpin Anglicare’s (OOHC) colleagues to achieve people. and provide support for young initiative has progressed on COMMUNITY CENTRE Services team also continues to commitment to evidence- accreditation from the NSW the South Coast where the STRENGTHENING SERVICE people transitioning from OOHC The team has also supported work with service managers and based and promising practice Office of the Children’s Guardian TRANSITION TO LEAVING Therapeutic Services, Evaluation SUPPORTS to independence (see pg 32). Anglicare’s commitment to the Anglicare College to increase outcomes to support our service to continue to provide OOHC and Informatics teams have CARE SUPPORT Anglicare was also successful community based opportunities Behind the scenes, the the skill level of all staff to deliver clients. This team encompasses services for the next five years. worked with our service in winning a contract with the to support vulnerable families Business Development & quality community services for Research & Evaluation, Policy This critical achievement Anglicare has long been colleagues in Moruya and NSW Government to provide and individuals. Gordon Innovation Team has built our clients in a context of ever & Tender, Quality, Standards & involved significant work to a strong advocate for the Bega to build on the excellent the Homeless Youth Assistance Community Centre is a new on therapeutic practice and increasing complexity of client Compliance, Informatics, and ensure all programs across extension of support for young reputation of our Cassie’s Place Program in the Riverina, which partnership with the Lanyon evaluation frameworks to ensure experiences of poverty and social Therapeutic Services. Each our wide service footprint people transitioning from OOHC Child Sexual Assault Counselling helps very young people Valley Anglican Church and quality service delivery across exclusion. of these units integrate their were providing quality services beyond the age of 18 years services. The new service, aged 12-15 experiencing now operates from the previous all Anglicare services. A review specialist focus and perform a operating in compliance and this year our Research and “Cassie’s Nest”, will provide homelessness to receive the Gordon Early Childhood Centre. by the Therapeutic Services complementary role in informing with current legislative Evaluation team presented their community based trauma- age-appropriate assistance they The Centre provides a variety of Manager and her subsequent and ensuring a high standard of and government contract findings from an Anglicare pilot informed counselling services need. services including emergency report “Anglicare Therapeutic practice across our services. requirements. It also involved project – Transition to Leaving including fee-for-service options, revision to policies, procedures Care – at the ACWA conference. food relief, social support, play Services - Future Directions” has

COMMENCED COMPLETED COMPLETED COMPLETED COMPLETED COMPLETED COMPLETED COMPLETED COMPLETED COMPLETED

‘Our Place’ Youth Out of Home Care Investigation of the crucial Early Childhood Education & Care Donor TCM User Rental Research project Organisational Disaster Recovery Homelessness - Advocate for the extension role of food assistance - New evaluation framework fully database Experience Affordability assessing the need Supervision survey Volunteers Recruitment and Services - New of support for young people programs in fostering social rolled out, including conducting analysis Survey Snapshot for the Gordon - ensuring supervision is Retention Research report evaluation transitioning from OOHC beyond inclusion in the Come as annual parent survey, assessing Community Centre, provided to all staff on a framework the age of 18 years. Presented you are: food assistance children’s school readiness, and in collaboration with consistent basis and that Values survey implemented findings from an Anglicare pilot and social inclusion in ACT assessing children’s progress in ACU students it is a valuable tool for accompanying rollout project – Transition to Leaving and Queanbeyan, Research reaching their age appropriate improving practice and of organisational values Care – at the ACWA conference Report developmental milestones working together training

AUG ‘16 SEP ‘16 OCT ‘16 JAN ‘17 FEB ‘17 MAY ‘17 APR ‘17 MAY ‘17 JUN ‘17

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Anglicare College 133

ANGLICARE COLLEGE Registered Training Organisation continuing students completing multi-unit accredited courses beyond 30 June 2017

his financial year saw a significant increase created greater efficiencies for the team, with in the development of tailored training staff relocating to the Holt site from Merimbula, 779 Tproducts. While many of these include ongoing Central Office in the Canberra CBD and Goulburn. accredited training offered both externally and A restructure of several key positions also followed completions between 1 July 2016 internally via the Registered Training Organisation which included the combining of the RTO Manager and 30 June 2017 (RTO) operations, the real growth in training and the Manager Compliance and Quality Standards numbers came from Anglicare staff through the positions and going to market to recruit the new Workforce Development Unit (WDU) activities which senior management role of Head of Learning and commenced in the previous year. The WDU is critical Development. 941 in both supporting and up-skilling our teams. These initiatives are enabling the College to Several key initiatives were undertaken this year to respond more effectively to emerging Anglicare assist the college including a carefullly considered training needs and to the demands of ongoing enrolments between 1 July 2016 renewal. Centralisation of several College sites external change in the sector. and 30 June 2017

Training activity for internal › Mandatory Reporting comprising one, two or three Coverage of the Anglicare Anglicare staff spanned 15 › Reflective supervision units from larger courses NSW South, NSW West and different topic areas, five of › Values delivered at Certificate III, IV ACT regions included multiple which were delivered during › Media Awareness and Diploma levels covering delivery sites: Anglicare Leadership Forum › Giving presentations the following discipline areas: › Holt, Canberra City and (ALF) and Regional Anglicare › Emotional Intelligence and › Community Services: Case Calwell Leadership Forums (RALF) events. Multiple intelligences Management › Goulburn Most of the topics areas below › Reflective Practice › Counselling › Moruya were delivered multiple times: › Strategic Planning Training › Early Childhood Education › Eden, Merimbula and activity for both internal and Care › Budgeting and Finance Dalmeny and external students › Individual Support: Aged Care › Communication › Liverpool also spanned ten national › Leisure and Health: Aged Care › Counselling › Orange qualifications. Many include › Financial Literacy › Data and Informatics › Wagga Wagga multi-unit accredited › Medications › Facilitator Development courses and several skillsets › First Aid › Health and Hygiene Anglicare staff receiving their Certificate IV in Youth Work.

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Our 1 2 3 People

nglicare celebrates our passionate and diverse team of employees, foster carers and volunteers who are committed to using their Askills and talents to help bring about Aboriginal and Torres Strait Islanderng change in lives and communities.

ABORIGINAL AND TORRES STRAIT ISLANDER PEOPLE Anglicare acknowledges Aboriginal and Torres Strait Islander people as the original custodians of this country. We believe that the employment 1. Andrew Hill from YET receiving of Aboriginal and Torres Strait Islander people will help open doors a Yogie Award for outstanding to Aboriginal communities and Aboriginal and Torres Strait Islander work in the ACT youth services networks especially in rural NSW. Anglicare has tailored recruitment sector. policy and processes for Aboriginal and Torres Strait Islander people, 2. Staff ttendinga opening of the which are culturally appropriate and aim to support greater opportunities Gordon Community Centre. for Aboriginal and Torres Strait Islander people to obtain meaningful and 3. Lifetime Learning Program secure employment. Staff receive the Team Award at the 2016 Regional Anglicare Leadership Forum in Wagga. PEOPLE LIVING WITH A DISABILITY 4. Anglicare Leadership Forum Inclusion and dignity are two of Anglicare’s values which is why award winners 2016. we seek to employ people who are living with a disability. We value individual differences and recognise the richness this brings to the delivery of our mission. 4

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Supporters + Partnerships

CHURCHES of Bungendore, Parkes, and and western Sydney. Building and toiletry items were donated the Sapphire Coast. In February on our experience in delivering by local schools, community As an Anglican mission agency, this year we started a new the Transition to Leaving Care groups and businesses to help local parishes remain Anglicare’s community centre in Gordon, program, in 2016 Anglicare supply our emergency relief key partners. Anglicare NSW ACT, with Lanyon Valley Anglican successfully tendered to deliver services. South, NSW West & ACT covers Church (LVAC). the Premier’s Youth Initiative, the Dioceses of Canberra and a government funded pilot Goulburn, Bathurst and the housing program for young SUPPORTERS Riverina. We share offices or sites GOVERNMENT people leaving OOHC in South with seven Anglican churches Hundreds of donors and Western Sydney. Under this across the region. Nineteen Strong support from supporters across regional NSW program Anglicare will provide churches have Anglicare Op local, ACT, NSW and Federal and the ACT have partnered support to 40 young people for Shops, eight churches assist government departments, as with us over the past year up to four years. us formally with the provision well as the personal support to help break the cycle of of Emergency Relief, many and involvement from individual poverty. The generosity of our ministers, continues to enable supporters shown through churches supply Disaster BUSINESS AND COMMUNITY Recovery volunteers and help Anglicare to deliver valuable donating to appeals, becoming with NILS (No Interest Loans services to vulnerable people, We are delighted to see regular monthly givers, gifts of Scheme) and with our annual families and communities in continued partnership with local bequests, advocacy and prayer Pantry Appeal. In addition to need. Specifically this year, businesses and community has been vital in Anglicare’s our longstanding partnership the support of the NSW State organisations keen to contribute vision to give help and hope with St John’s Care, we’ve been Government in providing to their community. Anglican to the disadvantaged in our developing our contacts with new funding for a Transition schools remain particularly communities. Key supporters are all three Anglican churches in to Leaving Care program has strong partners, especially with acknowledged on page 57. Wagga, and with the parishes greatly supported our St Saviours Anglicare’s annual Pantry Appeal Out of Home Care work in South food drive. Over 40,000 food Students from Burgmann Anglican School help launch the Pantry Appreal.

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Mission, Relief + CASE STUDY: PETER’S STORY Peter, a volunteer member of the Rural Fire Service, was helping to Disaster Recovery evacuate other families when he saw the fire nearing his own house in Carwoola. He had only time to rescue his dog and a handful of basic items before he had to flee. Anglicare provided Peter and his son with toiletries and clothing to assist them during the ordeal.

eveloping partnerships with local parishes and schools through the following services are crucial. The strength of community 7075 “I went to the Dpartnerships are invaluable in helping Anglicare to meet our Disaster Recovery strategic goals and have a greater impact in local communities. evacuation centre people received emergency relief and the team from Anglicare is a Community Other activities included: assistance across these sites in 2016/17 Anglicare gave me Partner under the NSW State › Participation at Inter-Agency ENGLISH AS A SECOND Emergency Management Evacuation Centre exercises toiletries and some Plan and the ACT Community LANGUAGE (ESL) TRAINING at Wagga, Batemans Bay and other items. They Recovery Sub-Plan. We help to COURSE EMERGENCY RELIEF Canberra. even found a cricket deliver a coordinated disaster › Participation in ADRA team Anglicare facilitated an ESL Emergency relief was delivered recovery response by trained and training in the ACT. training Course in March 2017 across 10 sites, half of which outfit for my son so accredited volunteers to natural at St Stephen’s Church in were delivered in partnership he could still play in and man-made disasters such as Volunteers from Anglicare’s Kambah. Volunteers assisted with the local parish: his sports team. I’m so floods, fires, storms and major DR teams in Queanbeyan and Anglicare staff to organise and › ACT: St John’s Care, accidents. the ACT were put on standby run the training. Training covered Club 12/15, and Gordon thankful to everyone on 17 February 2017 as a result practical issues such as cultural Community Centre (in Training conducted by this assistance was provided with who helped us.” of the Carwoola Fire (near awareness issues, listening, partnership with Lanyon Valley funding from DSS, as well as donations Anglicare in 2016/17 Queanbeyan). They were speaking and reading/writing Anglican Church) from the community, and food and › Refresher Courses held in activated the same day. skills and tips for developing › Eden: Sapphire Surprises Op pantry items donated as part of the Canberra and Narooma. Pantry Appeal and running an ESL program. Shop (parish partnership) Peter in front of his property › New Recruit Workshop held in after the Carwoola fires. Feedback was overwhelmingly › Young: Young District Canberra. positive, and as a result of this Anglican Church › Train the Trainer workshop. program, the volunteers have › Yass: Rae Burgess Centre › Biennial Team Leader Forum. worked with their parishes › Goulburn: Anglicare Office to establish and reinvigorate › Wagga Wagga: Ashmont their ESL programs, including Community Service establishing a new program at › Orange: Anglicare Office Gordon, ACT. › Rylstone/Kandos: Anglican Gordon Community Centre officially Parish of Rylstone/Kandos opened in June 2017

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Homelessness + Housing

Goulburn Homelessness Support Services Goulburn Community Housing Program

nglicare’s Homelessness Our Place Support Services provide 593 30 Acrucial emergency support for people at risk of homelessness. This is often an ACHIEVEMENTS clients assisted this year clients assisted through ‘entry level’ service in which (a 30% increase on the previous year and the Community Housing › Our Place was established significantly over our contract numbers Program people can be referred to other to provide housing and per year of 258.) assistance, such as domestic encourage ongoing education violence or employment for young people facing services, to provide longer term homelessness. Many residents While we are seeing a total increase across all ages, there is a higher ACHIEVEMENTS assistance. This year’s annual are completing a secondary number of people over 40 years of age accessing our services. We have › We have had an increase in the number of families contacting the Rental Affordability Snapshot qualification after completing also seen a reduction in clients representing in crisis, with only 4 percent Community Housing Program as their stay in transitional housing has showed considerable housing Year 12 whilst accommodated of clients returning to the service in requiring housing assistance as been much shorter. stress for people on low incomes with the program. The opposed to 7.2 percent in the previous year. › We obtained funding for Domestic Violence Response across right across Canberra and program also has a higher Since the Housing/Homelessness reforms in 2014 the Goulburn the Goulburn Mulwaree, Upper Lachlan, and Yass Valley Local regional NSW. level of young people Homelessness Support Service has been assisting clients that are Government Areas. accommodated engaged in homeless or at risk of homelessness. Our target group is single men and › In August 2016 we signed an MOU with FACS, Police and our tertiary educational pathways single women aged over 25, couples and families. which typically take longer to Homelessness Services to support the DVRE (Domestic Violence 62 Response) program and allow for better access for women escaping complete. ACHIEVEMENTS › Upon completion of studies, domestic violence. our staff helped transition › We piloted pre-approval bond loans in conjunction with Housing NSW. young people assisted through the Our young people into longer › We increased partnerships with community groups, temporary Place youth housing initiative accommodation providers. (Our Place is run in Canberra in partnership term accommodation where with Barnados) appropriate.

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Homelessness + Housing

Eurobodalla Homeless Support Service (EHSS)

The Eurobodalla Homelessness Support Service team: › links clients with local services to find alternative placements › helps clients with FACS housing service enquiries Yass Homelessness › provides regular outreach days › facilitates Rent-Start programs and the Work Development Order scheme 340+ Support Service › assists and advocates for tenants who are finding it difficult to maintain their social or private market housing clients assisted in 2016/17 (more than double the required number under their 111 42 funded contract) ACHIEVEMENTS clients in 2016-2017 new clients assisted › Participated in the › EHSS worked with post Eurobodalla Baby Expo to try graduate Occupational to reach those young families Therapy students to develop ACHIEVEMENTS that might need assistance. a comprehensive cleaning › We employed new staff › Staff participated in the education program “Keep it allowing the Rae Burgess Parenting Under Pressure Clean” to support clients in Centre in Yass to open five (PUP) program which aims maintaining accommodation. days a week. to help parents who are › We piloted pre-approval bond experiencing high levels of loans in conjunction with stress when raising children. Housing NSW.

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Homelessness + Housing 17

young people were assisted through the Homeless Youth Assistance Program (HYAP) during the year

CASE STUDY CASEY’S STORY After a marriage break-down, Homelessness and Housing Services Casey’s situation was desperate. - Youth Assistance Program HYAP in Riverina/Murrumbidgee “The struggle to afford housing and food for four children left me in despair. I felt like there was no way out,” says Casey. But things Anglicare NSW South, NSW Since service delivery The program utilised began to change when Casey West & ACT was awarded the commenced HYAP has established links and relationships turned to Anglicare for help. tender to deliver the Homeless supported a total of 17 children to broker a range of services and The team at Anglicare’s local Youth Assistance Program (HYAP) across the Murrumbidgee providers to support this work. community centre helped across the Murrumbidgee in District. This included pragmatic supports Casey with housing, financial August 2016 with service delivery within the home, and appropriate counselling, emotional support commencing in November 2016. Supports consisted of: therapists to assist parents and/ and emergency food relief. They The HYAP is a four year Family › parenting guidance or other caregivers to improve also welcomed her youngest and Community Services funded › home organisation assistance their parenting capacity and daughters into a play group program that achieves its aims by › family conflict esolutionr reconnect their relationships with and even helped Casey to find supporting children aged 12 to 15 training their child. employment. “That hand up is all years who are homeless or at risk › supported referrals to I needed to gain control of my of homelessness. This is achieved specialist services such as life again. Without Anglicare’s by providing information, drug and alcohol and mental help I couldn’t have done it.” advocacy and liaising with health services. Specialist Homelessness Services (SHS) and other community services providers. Anglicare client, Casey, pictured with her daughters.

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Out of Home Care

15% 11% 44% 510 15% Western NSW Percentage Number of CYP ut of Home Care (OOHC) supports children and of CYP in different 19% children placed this year supported by type young people up to under 18 years who can no longer regional services of placement › Orange Olive at home with their parents. The needs of children in care vary greatly from low-support needs to children with complex needs due to history of trauma and abuse. 74% Riverina 22% “St Saviours staff have always (Murrumbidgee Region) 470 Foster Care been positive and supportive and Riverina St Saviours Kinship Care prepared me for leaving care.“ St Saviours Southern NSW Western NSW › Wagga Wagga foster carers worked with Residential Care – including Wanggaay Koori (Metro West and South West Sydney) Anglicare this year Aboriginal Services Harley who transitioned from St Saviours Out of Home Care. › Leeton › Albury Anglicare’s (including St KEY ACHIEVEMENTS: The initiative aims to prevent excited about working Saviours Out of Home Care homelessness among young together to assist young CASE STUDY - HARLEY’S STORY › New Senior Care Practitioner service) includes long-term and people leaving care, through people to maintain sustainable roles were created to bring Eighteen year old Harley has excelled as a student, recently enrolling at the University of Technology Sydney. Southern NSW short-term foster care, kinship a combination of supports accommodation and build additional expertise. He has also lived in foster care for over 10 years. Harley’s future looks bright and is a testament to both his own care, respite care and residential including: skills that support their › Anglicare St Saviours hard work and the love and support he received from his foster carers, Shirley and Vera. care delivered by a committed - A Personal Advisor independence, resilience and › Goulburn successfully applied to deliver “I was seven when I transitioned into care,” says Harley. “And while the hardest part about being in care is and caring team of staff, foster - Education and long-term wellbeing. › Moruya the Premier’s Youth Initiative, being separated from your biological family – it’s a confusing thing for a young child to go through – the best carers and kinship carers. Out Employment Mentoring › Bega which will assist young people part, at least for me, is that I got a second family. Shirley and Vera cared for me and made me feel like I had a of Home Care continues to be - Transitional Leaving Care › Nowra (St Saviours) who are aging out of the home.” one of Anglicare’s largest service support statutory care system. It is a Unlike many other children, Harley remained with the same permanent carers for the entire time he was in portfolios. - Accommodation support pilot program provided by St care. He says that it’s the stability that helped make life so much easier too. through subsidised St Saviours Saviours’ in partnership with “St Saviours staff have always been positive and supportive and prepared me for leaving care. And knowing housing provided by Argyle (Metro West & South West Sydney) Argyle Housing servicing that I have a home with Shirley and Vera means that I’m not worried about the future but I’m excited,” he says. Housing NSW young people leaving OOHC Having completed his HSC and winning a scholarship to study Information Technology, Harley is now › We have established new in the South Western Sydney enrolled in a Bachelor of Information Technology and Diploma of Professional Practice. He has also lined up a › Liverpool premises with Argyle Housing Region. part time job so that he can support himself as he finishes his studies. His plans are to work in network security in Campbelltown and are or as a systems administrator.

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Out of Riverina OOHC (Wagga, Wanggaay, Leeton, Albury) Home Care ACHIEVEMENTS sisters have been selected in the Riverina representative › Eight staff members soccer team. commenced their Diploma of › Our partnership with Rivmed Community Services through (Wanggaay) has helped to Anglicare College this year. deliver effective cultural › With a significant increase support plans for Aboriginal in the number of younger children and young people children coming into care, across all programs. Our Albury OOHC introduced a cultural plans are living playgroup for carers in April documents, matching 2017. The vision has been the individual needs of to provide a platform for our children and young carers to network with each people as they grow in their other and for the children understanding of family and to have safe, structured play culture. experiences. › The Murrabinya Wanggaay › Staff and young people from Out of Home Care – Cultural Program is an the Rainbow Residential Western (Orange) exciting initiative developed House travelled to Uluru by the Wanggaay Program for a cultural immersion in Wagga Wagga. The aim of experience. the program is to connect › Children and young people ACHIEVEMENTS Aboriginal children and young in the Leeton Indigenous people who are living in › The OOHC team recruited a second Case Management Coordinator program had a range of Out of Home Care Orange staff. OOHC, to their culture. to support the Case Management team as well as a full time Intake achievements and successes and Assessment Officer. in 2016/17. One young person › Recruitment continues for a permanent Regional Manager – currently was appointed to the Youth filled by a contract role. Advocacy Committee with › A highlight for Western OOHC service this year was their first annual Leeton Shire Council. Four end of year formal celebration named a ‘Time to Shine’. Twenty 122 69 202 90 young people represented young people from across the program celebrated the event with their schools in district each young person receiving an award for their achievements athletics and another four throughout the year. children and young people were supported carer households were supported by children and young people assisted through active carer household throughout Wagga, young people represented by Anglicare Western in the 2016/2017 Anglicare Western in 2016/17 with a total foster care, kinship care and residential care Albury, Wanggaay (Indigenous foster care their schools in district financial year across foster care, kinship care of 110 individually authorised carers during service) and Leeton swimming carnivals. Two and residential care services the year

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Out of Home Care

Southern NSW (Moruya, Bega, Goulburn and Nowra) DEBBIE AND TONY MOORE – ST SAVIOURS FOSTER CARERS After working in the banking sector for nearly 30 years, Debbie wanted ACHIEVEMENTS a job where she could see she was making a tangible difference in › Over a dozen children/young people’s lives. › The Southern OOHC team people have been transitioned After discussions with her husband Tony, they decided to become supports 60 carer families 60 out of statutory care, moved foster carers. “We had a great consultation with St Saviours Anglicare,” (including both long-term out of area with their carers said Debbie. “The team are professional and the experience was positive. and respite carers) across the or were restored to their birth We have a case worker that works with us. If we have any problems, we four offices of Moruya, Bega, carer households were supported by the can ring our case worker. They also visit us on a regular basis and give us family or relatives. Southern Team in 2016/17 with a total of Goulburn and Nowra. 110 individually authorised carers during continual training. There’s also counselling available both for us and for › The Southern team has the year the young person in our care.” worked closely with 77 The experience of becoming foster carers has been life-changing for children/young people. the couple. “There have been a lot of changes in our life, and we’ve had a few 135 “The young person challenges thrown at us,” says Tony. “But you get that relational reward we care for has and the knowledge that you’re doing the right thing. The young person we care for has been through a lot of trauma, but now he has a stable been through a lot and permanent home. He knows that he’s cared for and we can already children and young people were supported by the Southern Team in the 2016/2017 of trauma, but now see positive changes in the way he responds. He’s definitely part of our financial year across foster care, kinship care family. People just need to open their homes and their hearts.” and residential care services he has a stable and permanent home.”

Debbie and Tony Moore, St Saviours foster carers.

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Youth + Family CASE STUDY LAURA’S* STORY Laura’s home life was filled with difficulties and at just 15 ACT nglicare provides a wide range of services for young people and years of age she was out on her families in need in our community. Assisting young people and › Child, Youth and Family own and homeless. families, particularly during key life transition points such as moving Support Program – Northside A Laura was trying to survive in to school or in to the workforce, can have a lasting impact in their lives. › Child, Youth and Family on the streets, in shelters and Support Program – South/ ‘couch surfing’ in dangerous Weston ACT DAYTIME INTERVIEW FRIEND environments. At the age of 16, › Case Management Team PROGRAM & AFTER HOURS Laura came to Anglicare’s youth › Youth Education Program services centre known as Club INTERVIEW FRIEND PROGRAM › Junction Youth Health Service ACHIEVEMENTS 12/25 for the supported Youth › Young Carers Program › 31 young people were › Over 620 young people were The Public Advocate of Education Program. It was a last supported through the assisted through Y-engage the ACT in collaboration with ditch effort to try and continue Youth Education Program the education she desperately SOUTHERN TABLELANDS during the financial year. Anglicare facilitates the Daytime (YEP). Historically YEP has This included 311 ‘drop-ins’ Interview Friend Program and wanted, but no longer felt good › Anglicare Family Services provided an opportunity as well as outreach to three the Afterhours Interview Friend enough to achieve. She also › Goulburn Adolescent Program for Young People to gain local school groups and Program. Interview Friends received food and free medical › Goulburn Holiday Camps their Year 10 equivalent involvement at community supports young people under the checkups at the Junction youth › Yass Youth Support Services certificate. In February 2017 events. age of 18 who have been taken centre. › Family Ties – Yass YEP began providing more › The Youth Engagement into custody with a worker/ “I thought I was just a drop kick flexible support to students Team (YET) had drop-ins volunteer who attends the police and not going to get anywhere… with a focus on developing of 380 people and a case interview to ensure their human but the teachers thought RIVERINA independent living skills. management load of 126. rights are upheld. different. Anglicare made me feel › 1865 young people were › Home Interaction Program for There were also nearly 10,000 Anglicare staff fulfil the equal. When I felt cared about, assisted through the Parents and Youngsters (HIPPY) instances of engagement daytime hours, and trained I did better at school. I pushed Junction Health services. › Survive and Thrive including in-house programs. volunteers cover the after hours. myself because people believed Many of these young people › Lifetime Learning › 417 young people received in me,” says Laura. “I always felt attended fortnightly or regular › Emergency Relief case management support like I was less than a person. But appointments. School group “I always felt like I was less than a person. › Ashmont Community Centre through the CYCLOPS then no matter what I did, Club sessions were also provided › Indigenous Youth at Risk program. 83 participated in But then no matter what I did, Club 12/25 12/25 was my safe place - a in 15 public schools across 620 › Indigenous Sport and a school holiday program, home. They advocated for me the ACT, with 20 groups was my safe place - a home. Recreation and 80 were assisted through and protected me.” – Laura › JSP Casework facilitated. eight school support groups. young people were supported through Laura, former Club 12/25 client. *name changed. › JSP Mentoring Y-Engage this year › Ignite Mentoring › Links to Learning (Step Up)

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Youth + Family

Goulburn Adolescent Program Riverina

The service provides youth Southern Tablelands support for young people Yass Youth Support aged 12-17 years. This support Goulburn Holiday Camps Service Family Ties – Yass Riverina Youth Services includes mentoring, case management, advice and The Goulburn Holiday Camps KEY DEVELOPMENTS AND We have been utilising the Riverina Youth Services have always believed that early intervention information program is a program offering ACHIEVEMENTS Family Ties program as a family and prevention are far more beneficial to tackle youth crime than Anglicare Family Services - Goulburn Mulwaree disadvantaged children and support program to provide lengthy incarceration sentences. young people the opportunity › The service has been involved additional family support to to go on holiday camps and with the Government’s new disadvantaged families in the KEY DEVELOPMENTS AND ACHIEVEMENTS The program offers support to families with children aged 0-12 years. 20 day out activities in the school co-design consultations for Yass area. › Our case management continues to assists young people build holidays. Targeted Earlier Intervention and maintain healthy relationships, develop a strong cultural clients (TEI) reforms. KEY DEVELOPMENTS AND identity, and encourage the young person to integrate into › A staff member was trained in KEY DEVELOPMENTS AND community activities in a positive and meaningful way. ACHIEVEMENTS 25 27 Triple P (Positive Parenting ACHIEVEMENTS › The program saw an 86.4 percent success rate of young people › The service has been KEY DEVELOPMENTS AND Program) to provide group › The service has been involved who did not re-offend. The program has demonstrated success involved with the TEI reform families were supported this year ACHIEVEMENTS parenting programs. with the new co-design in reducing the offending rates of at risk youth through consultation. KEY DEVELOPMENTS AND › During the financial year consultation for TEI reforms. implementation of new ideas to keep young people motivated › Two staff members were ACHIEVEMENTS we supported FACS with and making positive life choices. trained in PUP (Parenting transport of their clients Under Pressure) and two 57 › One staff member completing (young people) to camp. staff members commenced Diploma in Community their Diplomas in Community Services children were supported this year Services. › Two staff members received › One staff member was trained training in “Love Bites” which in Triple P. is a program that can be delivered in schools about 37 8 29 86.4% respectful and healthy relationships young people accessing holiday camps and during the short period of operation time in clients were supported in the 2016-2017 success rate of young people who did not re-offend › The service has been involved holiday day outs this financial year we had 8 clients with the new co-design consultation for TEI reforms.

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Disability

Services The Disability portfolio provided the following services in 2016/2017 period: › Flexible respite services › Case management and brokerage Disability Services (ACT, Goulburn, Bega and Moruya) › Dsability holidays › Intensive Family Support Avvnglicare’s Disability Services cater for individuals between 0-65 › Extended Family Support years by tailoring support to their specific needs. We want participants › Community Home Support in our programs to have autonomy and authority over their life, live as › Community Assistance Support Program independently as possible, be safe and secure, and participate in the › Fee for Services community through meaningful relationships, employment, recreation, › Continuation of Support and NDIS Services. Since the education and volunteering. staged introduction of the NDIS, block funded programs have transitioned into NDIS plans for participants.

68

Disability Service participant and staff.

participants Anglicare living on the Disability 78 South Coast Services ACHIEVEMENTS provided 15,900 5,308 › We continue to work through the implementation of the NDIS services to: service with participants and families, Anglican Diocesan Services 53 participants living in and Anglicare management. Goulburn- hours of support which included hours of case management and › Moving Goulburn Disability Services to a new Day Centre has been a Mulwaree/ respite care, personal care, domestic brokerage service in the Goulburn Upper Lachlan assistance and social support services Mulwaree, Upper Lachlan and strategic focus that replicates a successful service already offered in participants Shire Areas in the Goulburn Mulwaree, Upper South Coast Services Canberra. This has provided staff and participants with a facility that living in ACT Lachlan and South Coast Services is welcoming, comfortable and spacious enough to cater for a large Disability Services staff members. range of services.

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Disability Services

DAN PENDER’S STORY Daniel is 41 years old, and despite having a disability, moved in to supported accommodation about 10 years ago with the help of Anglicare. Dan also attends Anglicare’s Disability Services centre in Canberra almost every weekday. The service gives him opportunities to socialise, learn new skills and receive greater QUALITY ASSURANCE NDIS SERVICE REPORT individualised care and attention. Staff are able to work with him to The Community Home The National Disability develop a personalised NDIS plan Support Program on the South Insurance Scheme (NDIS) that includes the opportunity to Coast went through Quality has now rolled out into NSW. attend sporting events, play his Assurance with the Australian Support and services to people favourite game – basketball, set Aged Care Quality Agency. It was with a disability is now under up his own mowing business, focused on quality standards the Commonwealth funding have an exercise regime, and including: effective management, auspice of the National Disability most importantly, continue living appropriate access and service Insurance Agency (NDIA). All independently in supported delivery, and service user rights Anglicare clients have now accommodation. and responsibilities. transitioned, or are in the “If I didn’t have the help of The Community Home process of transitioning, with the Anglicare, I’d just be sitting at Support Program and Anglicare exception of the under seven home doing nothing - probably met all 18 of the required years of age cohort. playing on the Playstation,” says standard outcomes. Dan. Instead he attends sporting events with his flatmates and Anglicare staff, and is even Daniel, Disability Service ACT participant. organising an overseas holiday with the help of his case worker.

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Early Childhood Education and Care

nglicare’s Early Childhood Education and Care centres (ECEC) give children a valuable start by providing high-quality education Aand care across a range of flexible programs. Centres across the Canberra and Goulburn region include preschool, long day care (full-time, part-time and casual), after-school care, vacation care and playgroup.

ACHIEVEMENTS resulted in Franklin being Director roles created to featured in several online provide stronger support Service highlights for the ECEC learning modules and several and mentoring for our ACT portfolio: ECA publications. These and Goulburn based Early › Goulburn Early Childhood publication highlight Franklin’s Childhood Directors to Centre has received a rating of inclusion program and continue to improve quality, exceeding in National Quality diversity as well as working compliance and excellence in ACT Standards in their assessment around the Early Childhood operations. rating. They obtained Australia code of ethics. › At the end of the 2016 school exceeding across all 7 quality › Franklin Early Learning Centre › Calwell Early Childhood year, Anglicare closed its areas. › Southern Cross Early Centre is running a successful mainstream Long Day Care › Marulan Preschool also Childhood School intergenerational program service in Gordon due to underwent assessment › Calwell Early Childhood in partnership with the BUPA an oversupply of child care and rating and significantly Centre Aged Care Facility in the same places in south Tuggeranong, improved across several suburb. This program builds and have repurposed the quality areas, exceeding in community partnerships centre for much-needed NSW Quality area 5 (relationships by bringing young children child and family welfare with children) and Quality and the elderly together services. The final plan also Area 6 (collaborative › Googong Early Learning in structured meaningful saw Anglicare consolidate our partnerships with families and Centre activities. One of the many mainstream Early Learning communities). › Goulburn Family Day Care benefits of this program is operations in the area to › Early Childhood Australia › Marulan Preschool the development of positive its Calwell centre to ensure (ECA) have developed a › Orana Preschool relationships. all current parents were partnership with Franklin Early › Goulburn Early Learning › Our portfolio has undergone a guaranteed ongoing places. Childhood School which has Anglicare’s Marulan Preschool. Centre restructure with new support

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Early Childhood Education and Care

CASE STUDY: EDUCATORS Franklin ELC’s commitment Unfortunately, not long after to providing an inclusive moving, her relationship broke “The diversity of our educational centre for children down and she was left as a single community is our biggest from a diverse range of parent in a new country with no strength” says Rozanna, an backgrounds enables them support network. Anglicare Educational Leader at to better serve the needs of Sonya was referred to Franklin Toy Library Franklin Early Learning Centre the community and support ELC from a local health service. South Coast (ELC). vulnerable families. The staff support Sonya by Educators at Franklin ELC have “There’s vulnerabilities in all providing care to her children embodied Anglicare’s value of different aspects of life. Whether and having meetings with an inclusion through celebration it’s a language vulnerability or an interpreter present so Sonya can 75 of a wide range of cultural and economic vulnerability, the main openly share her struggles. international holidays such as thing for us is the strength of our “I just felt she needed to Diwali and Chinese New Year. educators in getting to know express herself about her families used the Toy Rozanna reflected on how our families and their needs,” parenting, what she’s been Library service over the year these special occasions are an says Centre Director, Melissa going through, how she feels opportunity for parents, families Johnston. and I think everyone needs to and the wider community to “Every child has a right to learn, be heard. That’s inclusion. It share and get to know each develop and grow and have doesn’t matter where we come The Toy Library is a service other’s cultures. She said they access to quality child care and from, who we are, we all need offered on the South Coast and also help the children grow in best outcomes. We provide that to be heard and listened to and is an opportunity for families to respect, understanding and by getting know our families.” respected.” socialise and receive access to acceptance of one another while Sonya* recently moved toys and other resources for their developing a strong sense of to Australia with her family. *Names changed children. identity.

Paint and Play, Canberra.

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Retirement Living 169

people reside in retirement villages operated by Anglicare NSW South, NSW West & ACT

nglicare’s Retirement Villages offer a comfortable lifestyle with a priority on maintaining residents’ independence and wellbeing. AFor peace of mind, there is a live-in warden available to assist the › Market research has been residents and an emergency response system in place. There are three undertaken to identify future separate village options, two located in Canberra and one in Goulburn. needs of residents and future They offer a range of units, apartments and villas with diverse facilities to expansion of services. The appeal to residents’ varied interests. research has also included focus groups with current and potential residents. An outcome of the research ACHIEVEMENTS of Warden at Brindabella has been to proceed Court and Caretaker across › Archdeacon John Barnes with a redevelopment of both ACT villages. has continued to serve Wollondilly Gardens – the › Board approval was received at Wollondilly Gardens in first redevelopment being the to proceed with the Goulburn through his weekly building of six additional villas redevelopment of Wollondilly Wollondilly Gardens residents. ACT chapel service, and through which should take place in Gardens. information sessions for 2018. › Resident emergency call residents to assist them with CASE STUDY: › Initial planning has also › St David’s Close systems in every dwelling access to support services. commenced for a further Retirement Village at Wollondilly Gardens and During the last year, residents from Wollondilly Gardens › Rev’d Peter Malone took up proposed redevelopment to › Brindabella Court Brindabella Court have been Retirement Village joined together to purchase a flock of new position as Warden at St improve community facilities Retirement Village replaced with new state of chickens. Responsibility for caring for the chickens is shared, David’s Close and Chaplain at the village and construct the art systems that do not and residents have found this to be great therapy – along supporting retirement serviced apartments to NSW rely on land lines and are NBN with the added bonus of daily eggs! village residents in both ACT support residents with their compatible, with approval locations. increasing future needs. provided to introduce the › Wollondilly Gardens › Richard Gaisbauer was same system at St David’s Retirement Village appointed to the new position Close.

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Financial + Gambling Support

Gambling Help Counselling Service

Anglicare offers the Gambling Help Counselling Service, providing support for people with problem gambling. Demand for this service continues to be high and people across the region are accessing the support. No Interest Loans Financial Counselling Scheme (NILS) CASE STUDY – DAWN’S STORY

Anglicare provides financial The No Interest Loans Better quality of life, improved was placed under increased 75 532 support and counselling to Scheme, known as NILS, is a health and renewed hope are stress due to her remote location support people living in season service provided by Anglicare to some of the expressions used with no access to a laundromat. of financial stress. We strive support people through financial to describe the impact the NILS Through a NILS loan, Dawn clients accessed the service sessions were conducted to equip people with the skills hardship. NILS loans help loan had on Dawn’s* life. was able to purchase a new and knowledge to manage those living on low incomes to Dawn lives with Multiple washing machine from a retailer their finances and overcome purchase necessary household Sclerosis (MS) and Fibromyalgia, who offered free delivery to her ACHIEVEMENTS problems like excessive debt and items without any interest or two debilitating conditions that area. › We conducted 108 events which included: 15 talks/presentations; problem gambling. fees. Over 300 people have been have no cure. She has faced When Dawn received her new 4 community events; 32 stakeholder meetings; 51 media (mainly The financial counselling assisted through the program in severe financial hardship as a washing machine, she emailed weekly advertising). This service was promoted to 882 people at these service made 419 new contacts this financial year. result of her medical diagnosis the Anglicare team to say “Thank events. this financial year. Clients in and declared bankruptcy 18 you. Got it today and I’m in love. › We received positive feedback against the Key Performance various complex situations have months ago. Thank you so much for the help.” Indicators, and our service model from Liquor & Gaming NSW at our received critical counselling Her situation became more annual Performance Audit. support. Demand continues to desperate when her washing *name changed › 91 percent of clients surveyed reported reduced gambling as a result be strong with waiting lists for machine broke. Due to her of counselling. the service. bankruptcy, Dawn was unable › 79 percent of clients were successfully followed up 6 months after to obtain any form of credit and completing counselling.

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Get Involved 700+

number of volunteers

Parish Partnership Shops: CASE STUDY CHARLES AND ROBYN ACT: Charles and Robyn Body are › Barney’s Boutique, two of the 650 people who Charnwood generously volunteer their time › Mary’s Market, Calwell to support the work and mission › Coffee Op Shop, Hawker of Anglicare. Charles and Robyn have a permanent volunteer role as the NSW SOUTH + NSW WEST Canberra North Team Leaders › Bungendore Parish has Staff at Bargain Hunter Fyshwick. Volunteers at this years Pantry Appeal. for Disaster Recovery (DR) but opened a new shop, Phil’s Retail and Recycling Volunteers they also volunteer every year at Emporium Pantry Appeal collection stalls in › St John’s Op Shop, Young their local shopping centre. › CC’s at Cootamundra Anglicare’s retail and recycling ACHIEVEMENTS We have hundreds of ACHIEVEMENTS › Over 40 volunteers supported “We really enjoy being DR › Garments N Gifts, Gundagai shops often function as both volunteers supporting our the annual Pantry Appeal food volunteers because it gives us › Bargain Hunter Fyshwick › The team of volunteers grew › New 2 U, Tumut Emergency Relief service for services across 50 locations in drive. a real sense of helping people. opened this year, providing significantly, particularly › The Op Centre, Murrumburrah people needing help with NSW and the ACT and each one › The Cooking with Care We’re not called upon as DR a warehouse-style shop and through the Joint Support › St Lukes Op Shop, Taralga clothing, some furniture items of them makes an invaluable Program ran in September volunteers very often so the sorting and distribution centre Mentoring and Ignite › Annie’s on Broadway, Junee and food, and provides a valuable contribution to the work of 2016 as a school holiday Pantry Appeal is great way to allowing the retail network to Mentoring programs in Wagga › The Op Shop, Bombala additional income to support Anglicare. This amazing team of program for young carers at be involved more frequently in expand. Wagga. › Seek & Find, Delegate Anglicare’s other services. volunteers assist people in times Club 12/25. The event was making a difference,” says Robyn. › Second year of successful › The ACT Interview Friends › Binda Boutique & Drop in of crisis by helping Angliacare supported by volunteers who “DR and the Pantry Appeal trading at Bargain Hunter program has continued to Centre Volunteers play a major part in staff to deliver programs and provided recipes and assisted work together because they both Phillip. grow, with more volunteers each operation and make up the services enabling families and in the kitchen. meet immediate needs,” says › Bargain Hunter Queanbeyan making themselves available bulk of all Anglicare volunteers. individuals thrive. The majority Charles. IN BATHURST DIOCESE Food Fair provided low cost to support young people All these shops play a major of volunteers were involved with Anglicare’s Emergency Relief food as well as emergency during police interviews. › Georgie’s Boutique, Parkes part in connecting Anglicare with Op Shops, Disaster Recovery and centres rely on the food donated relief. › Scripture Union youth leaders › Georgie’s Pantry, Parkes the communities we serve. Emergency Relief programs during the Pantry Appeal to › St Andrews Op Shop, Coolah volunteers helped pack distribute urgent assistance to › Sapphire Surprises, Eden hampers for Bungendore families and individuals in need. parish in July 2016.

PAGE 52 ANGLICARE NSW SOUTH | NSW WEST | ACT ANGLICARE NSW SOUTH | NSW WEST | ACT PAGE 53 ANNUAL REPORT 2016 - 2017 ANNUAL REPORT 2016 - 2017

The Board + Governance

nglicare’s Board is comprised of seven highly qualified people who have A LYNETTE GLENDINNING DR BILL ANSCOMBE JOCELYN MARTIN SUE WEST THE REV’D CANON DR DAWN CASEY ALEXANDRA SPARK a passion to see individuals, Presiding Member (Board Deputy Presiding Member Appointed October 2011 MARGARET CAMPBELL Appointed 2017 Appointed 2017 families and communities receive Chair of Finance Committee Appointed April 2015 the support they need to thrive. Chair) Chair of Risk and Compliance Appointed April 2014 › Senator for NSW between › Chief Operating Officeror f › Partner, Deloitte Touche This year the Board also Appointed August 2015 Committee › Chief of Corporate Services 1987 and 2002, and Deputy › Rector of the Holy Covenant NACCHO (The National Tohmatsu, Canberra farewelled members Steven › Founding Director of Appointed April 2014 for the Housing Industry President of the Senate 1997- Parish in Jamieson, ACT Aboriginal Community › Canberra Area Committee Jaggers, John Lawson and Tempo Strategies, a national › Adjunct Associate Professor Association (HIA) 2002 › Formerly Rector of Crookwell, Controlled Health Member for CMS (Church outgoing Chair, Prof. Ingrid consultancy business in Social Work and Human › Former Principal and › Former member of the NSW Organisation) Missionary Society) Moses. We wish to thank › Board member of the Services at Charles Sturt Academic Dean of the Greater Western Health › Member of Bishop in Council › Former CEO of Powerhouse › Board Member at Forrest Primary Steven, John and Ingrid for their Australian Centre for University Australian International Hotel Advisory Health Council, of the Diocese of Canberra Museum in Sydney, CEO of School incredible contribution to the Christianity and Culture › Operated in a joint School, Business Manager of the Ministerial Advisory and Goulburn Western Australia Museum, › Honorary Financial Statement work of Anglicare. › Trained psychologist who appointment between the Radford College in Canberra Committee on Hearing, and and Director of the National Auditor of Friends of Brain formerly worked in residential University and the NSW and Secretary to the Board of the Regional Communities Museum of Australia. Injured Children Board Committees rehabilitation for young Department of Community Anglican Independent Schools Consultative Council › Former Chair of the › Bachelor of Commerce offenders and addicts Services and subsequently › Masters of Professional › Member of the Bathurst Indigenous Land Corporation › Member Chartered Accountants › Member of St Paul’s, Manuka as Director Child and Family Accountancy and Graduate Diocese’s Bishop in Council and Chair of Indigenous in Australia and New Zealand The Board is supported by Services (Western) Diploma in Applied Corporate and the Anglican Provincial Business Australia › Registered company auditor several committees focusing on › Chair and President of the St Governance Community Services › In both 2012 and 2015 she risk compliance, governance and Martins College, Charles Sturt Commission (NSW) was selected as one of the financial accountability. University Westpac/Financial Review “100 Women of Influence”

PAGE 54 ANGLICARE NSW SOUTH | NSW WEST | ACT ANGLICARE NSW SOUTH | NSW WEST | ACT PAGE 55 ANNUAL REPORT 2016 - 2017 ANNUAL REPORT 2016 - 2017

The Executive Team Financial Statements

his year our Executive Team Income statement for the Year Ended 30 June 2017 2017 2016 welcomed the appointment Tof Trevor Hickman in $ $ the new role of Executive Manager of Philanthropy and Revenues 64,158,042 57,989,557 Communications. Gain on revaluation of investment property 2,560,978 3,825,091

1 JEREMY HALCROW Total revenue 66,719,020 61,814,648 Chief Executive Officer 3. Employee expenses 33,925,743 31,694,959 4. 2 TREVOR HICKMAN Loss on revaluation of licences to occupy 2,007,065 2,444,410 Executive Manager Philanthropy + Communications Depreciation expenses 508,203 484,409 3 SIMON BENNETT Transfer of proceeds from aged care divestment 500,000 500,000 Executive Manager Other operating expenses 28,070,132 25,254,169 Disability + Early Learning Total expenses 65,011,143 60,377,947 4 ANN PONSONBY Executive Manager Surplus 1,707,877 1,436,701 Business Development + Innovation Other comprehensive income - - 5 1. JENNY KITCHIN Net surplus/(deficit) 1,707,877 1,436,701 Executive Manager 5. Child, Youth + Family Services 2.

PAGE 56 ANGLICARE NSW SOUTH | NSW WEST | ACT ANGLICARE NSW SOUTH | NSW WEST | ACT PAGE 57 ANNUAL REPORT 2016 - 2017 ANNUAL REPORT 2016 - 2017

Financial Statements - continued Financial Statements - continued

Balance Sheet as at 30 June 2017 2017 2016 Grants Funding for the Year Ended 30 June 2017 2017 2016 $ $ $ $ Assets ACT Government Grants Cash assets 1,185,605 1,431,904 Community Services Directorate 536,551 1,202,635 Trade and other receivables 1,314,706 2,502,290 Health Directorate 1,385,648 1,404,505 Other financial assets 8,233,260 7,015,131 Education and Training Directorate 301,984 254,611 Other assets 232,064 324,992 Total ACT Government Grants 2,224,183 2,861,751 Property, plant and equipment 3,666,316 3,900,633 Investment property 58,105,214 55,090,000 NSW State Government Grants Total assets 72,737,165 70,264,950 Ageing, Disability & Home Care 1,595,988 2,315,064 Liabilities Family & Community Services 34,428,097 32,893,028 Trade and other payables 47,878,518 47,086,996 Education & Training 1,038,029 793,349 Provisions 3,186,586 3,213,770 Greater Southern Area Health Service 20,968 20,000 Total liabilities 51,065,104 50,300,766 Juvenile Justice 314,812 - Net assets 21,672,061 19,964,184 Office of Liquor, Gaming & Racing 238,540 234,265 Equity Office of Fair Trading 384,998 329,269 Accumulated funds 19,154,165 17,785,553 Total NSW State Government Grants 38,021,432 36,584,975 Reserves 2,517,896 2,178,631 Total equity 21,672,061 19,964,184 Commonwealth Government Grants Department of Education & Training 352,590 434,741 Department of Social Services 514,557 659,256 Attorney General 278,564 283,674 Department of Health 180,426 454,534 Human Services 3,887,064 3,572,163 Total Commonwealth Government Grants 5,213,201 5,404,368

Ernst & Young has conducted a full, independent audit of the financial reports of the organisation in accordance with Australian Auditing Standards. The full financial statements are available for inspection on request by phoning (02) 6245 7100. Total Grant Funding 45,458,816 44,851,094

PAGE 58 ANGLICARE NSW SOUTH | NSW WEST | ACT ANGLICARE NSW SOUTH | NSW WEST | ACT PAGE 59 ANNUAL REPORT 2016 - 2017 ANNUAL REPORT 2016 - 2017

Thanking our Partners

Parishes and Schools Trusts and Community Donors

Thank you to all parishes and Rotary Club of Wollundry Mr John Brummel schools who have supported Green Grove Organics Dr Yoke Yin Chiew Anglicare this year in so many innovative and enthusiastic Social Justice Advocates of the Mr Daryl Dixon Sapphire Coast ways. We are so blessed by your Mr Alan Doolan involvement. Trustee of CW & KM Memorial GM & S Frawley Trust Dr Patrick Giltrap Victoria Shakespeare Trust Prof Ingrid Moses Mr Grant Barnes Mr R Nagle Mr Roger Beale Mrs Kim Ng Mr Alex Brooking Mr Geoffrey Taylor Mr T Bruhn Mrs Helen Todd

2017 Pantry Appeal. PAGE 60 ANGLICARE NSW SOUTH | NSW WEST | ACT ANGLICARE NSW SOUTH | NSW WEST | ACT PAGE 61 ANNUAL REPORT 2016 - 2017 ANNUAL REPORT 2016 - 2017

Franklina b c d f Downer Holt Braddon Scullin e g l NSW SOUTH, Civic Reid Fyshwick h NSW WEST + ACT i Red Hill AUSTRALIAN CAPITAL TERRITORY NEW SOUTH WALES Phillip A SUBURB SERVICE CITY/TOWN SERVICE K Marulan Early Childhood k j a Franklin Early Childhood A Dubbo NILS, Emergency Relief Dubbo L Nowra OOHC Gordon T b Downer Retirement Living B Orange OOHC Survive & Thrive Centre Calwell Queanbeyan Emergency Relief c Holt Disability Services Emergency Relief M U Bargain Hunter Rylstone/Kandos Executive & Corporate Support B C Forbes Emergency Relief Googong Early Childhood C d Scullin Early Childhood N Parkes D Liverpool OOHC St Saviours AUSTRALIAN Orange e Civic Youth & Family Services (12/25) O Batemans Bay Toy Library E Griffith Youth & Family Services Emergency Relief ForbesForbes Executive & Corporate Support CAPITAL D (221 London Circuit) F Leeton OOHC P Moruya OOHC Liverpool f Braddon Housing Emergency Relief TERRITORY E Sydney G Ashmont OOHC Youth & Family Services (Inset) F V g Reid St. John’s Care Youth and Family Services Disability Services Gri thGri th Homelessness LeetonLeeton YoungYou h Red Hill Retirement Living H Wagga OOHC J K Executive & Corporate Q Bega OOHC I L i Phillip Bargain Hunter Support Disability Services Goulburn Youth & Family Services NILS H Yass Marulan Nowra j Calwell Early Childhood Financial Counselling G NILS R Albury OOHC M Financial Counselling AshmontAshmont k Gordon Gordon Community Centre Survive & Thrive Centre WaggaWagga WaggaWagga N Queanbeyan I Yass Homelessness S Eden Emergency Relief Googong O l Fyshwick Bargain Hunter J Goulburn Early Childhood T Rylstone/ Emergency Relief P Batemans Bay OOHC Kandos R AlburyAlbury Retirement Living CanberraCa Moruya Disability Services U Parkes Emergency Relief Q Youth & Family Services Gambling Counselling V Young Emergency Relief Bega Homelessness W Emergency Relief W Merimbula Emergency Relief Merimbula S Eden

PAGE 62 ANGLICARE NSW SOUTH | NSW WEST | ACT ANGLICARE NSW SOUTH | NSW WEST | ACT PAGE 63 ANGLICARE EARLY OUT OF RETIREMENT GET COLLEGE LEARNING HOME CARE LIVING INVOLVED

MISSION + FINANCIAL + COMMUNITY DISABILITY YOUTH + GAMBLING HOUSING + ENGAGEMENT SERVICES FAMILY SUPPORT CRISIS SUPPORT

www.anglicare.com.au