KOSOVO*

COUNTRY FACT SHEET 2020

* References to shall be understood to be in the context of Security Council Resolution 1244/1999 PUBLISHER TABLE OF CONTENTS

INTERNATIONAL ORGANIZATION FOR MIGRATION (IOM) GERMANY

Charlottenstraße 68 10117 Berlin Germany 1. HEALTH CARE T. +49 911 43 000 F. +49 911 43 00 260 2. LABOUR MARKET [email protected] www.germany.iom.int 3. HOUSING

4. SOCIAL WELFARE

5. EDUCATION

This project is funded by the German Federal Office for Migration and Refugees (BAMF). 6. CHILDREN

7. CONTACTS

The information contained in this Country Fact Sheet was researched with best intentions and care. However, IOM Germany assumes no responsibility or liability for any errors or omissions. Furthermore, IOM Germany cannot be held accountable for conclusions or deci- sions drawn from the information provided in this Country Fact Sheet.

For further information on voluntary return and reintegration, please visit the information portal www.ReturningfromGermany.de, or contact your local return and reintegration office. 1 HEALTH CARE 1 HEALTH CARE

General information on health care For patients, private institutions do not The health care is provided through the free of charge in every public health care require referrals from Family Medicine Health Care System in Kosovo is orga- organization and implementation of me- center, but it happens often that they are Centers, and thus patients may move dical activities by the health institutions out of supplies and not available in public nized in three sectors including primary, directly to specialty care. secondary, and tertiary health care. of public, private and mixed sector. The clinics. Independent pharmacies may be Primary Health Care (PHC) in Prishtina medical activity is organized in order able to import drugs needed, but they is organized in thirteen Family Medicine to ensure appropriate and successful are likely to be expensive. Centers and fifteen Ambulatory Care Availability of medical facilities and health care for citizens in normal and Units. These Family Medicine Centers doctors extraordinary circumstances. The types of medical insurances for citizens and all offer basic primary care services. In Kosovo, the public and private systems communities in Kosovo are: Access for returnees Secondary Health Care is decentra- are supposed to function separately lized in seven regional hospitals which and independently. By law, doctors are • Basic medical insurance- is a manda- Eligibility and requirements: Similarly, each has up to 500 beds. The regions forbidden to refer patients from the tory insurance for all citizens, who like all residents in Kosovo, returnees of , , , , and public sector to the private sector. In are in formal work relationship, and are eligible to benefit from the free , each have one regional hospital practice, such referrals happen regu- for natural and legal persons, in ac- services. In case of vulnerability, they while the region of Mitrovica has two: also fall under the categories which are larly. It is common for doctors to work cordance with the law. exempted from payments. one in North Mitrovic and the other in both sectors at the same time. Even • Private medical insurance- is a vo- in the South Mitrovica. Prishtina does though the public health insurance is luntary insurance of citizens where Registration procedure: No not have a regional hospital, instead, it a right for all citizens, in Kosovo this the insurance is provided by the registration is required, except for uses the University Clinical Center of has still not become a reality. Without citizens and/or by the employers proving the respective status such as Kosovo (UCCK) for health care ser- public health insurance in place, some in the organizations founded in unemployed, children, war veterans and social assistance beneficiaries. vices. There are also home services companies have begun to offer private accordance with the law. The par- These cathegories are exempted from provided for vulnerable groups that health insurance. However, these are ticipation costs in private companies payments and participation. can hardly reach health care premises. not enough affordable for the wider are 35 EUR. The patients may Tertiary Health Care is provided by the population in Kosovo. choose the company they want to Required documents: When receiving University Clinical Center of Kosovo lo- register for medical insurance. medical services in the public sector, cated in Prishtina. UCCK is the main patients have to present their documents public health establishment including 15 each time they get medical services, this is Admission to medical facilities Availability and costs of medication to prove that they belong to one of these clinics under its supervision. categories. Such documentation may Persons must first contact institutions on Kosovo pharmacies and healthcare Alongside the public health institutions, the primary level of the health system, include a certificate of unemployment, there are numerous private clinics and facilities rely heavily on imported me- social assistance document, or any other Family Health Centers, or Main Family dical equipment and pharmaceuticals. hospitals throughout Kosovo. Private Health Centers. If follow-ups are needed, document that proves their vulnerability. hospitals are better equipped to offer Regarding the costs, the patients must regional hospitals located in the main re- pay for the services as follow: in the personalized care, shorter wait times gions of the country should be visited. If than in a public hospital such as short- primary sector, if the patients do not services are not available at institutions of possess any exemption, they have to term hospitalization, emergency room the secondary level, patients will receive services, general and specialty surgical pay the basic service fee up to 2 EUR. a written recommendation to enter the While for the secondary and tertiary services. Private institutions have conti- tertiary level- Clinical Center of Kosovo nued to remain a popular alternative sectors service fees depend on the type in Prishtina. Vulnerable people also fall of treatment and the medical institution. to the public health institutions for a under the categories which are exemp- variety of reasons. For health care per- Different institutions charge different ted from payments. These categories service fees. The health insurance system sonnel, private institutions are a way to include war veterans, social assistance supplement their public sector incomes. has not been implemented yet. Essential beneficiaries, and children. medicines are supposed to be available 2 LABOUR MARKET 2 LABOUR MARKET

General information on labour market a legal age as well in general and the organizations provide the job seekers Prishtina, Mitrovica, Prizren, Gjakova, pension age is 65. Kosovo’s economy with assistance to find work through Gilan, Ferizaj, and . In the Kosovo is the youngest country in has shown progress in transitioning active labor market measures and context of vocational education and Europe with the youngest population. to a market-based system and main- different programs on paid vocational training reforms in Kosovo, there are Kosovo’s Gross Domestic Product taining macroeconomic stability, but it internships. Through these programs, some competence centers that provi- per capita is the lowest in the region. is still highly dependent on the inter- they can get a very modest salary of de expertise for different projects or Based on a preliminary estimate from national community and the diaspora 150 EUR. program support in multiple business the World Bank, Kosovo’s GDP grew (Remittances) for financial and technical areas. Two centers of competences are 4.17% year-on-year in 2019. However, assistance. With international assistance, functional in Malisheva and Skenderaj. in its previous report in April, the Kosovo has been able to privatize most Unemployment assistance In the long term, this should increase bank warned that a prolongation of of its state-owned enterprises. Most of the competitiveness of businesses and the COVID-19 related containment Kosovo’s population lives in rural towns The way to have access to job announ- reduce unemployment, particularly measures beyond the second quarter outside of the capital, Pristina. Inefficient, cement is through the websites and for among young people. Available voca- requires careful macro-prudential ma- near-subsistence farming is common public sector in the national newspapers tional training includes accounting, arc nagement as it could further slowdown due to small plots, limited mechaniza- but also in the information boards of and gas welding, hairdressing, electri- growth in 2020. In recent years, the tion, and a lack of technical expertise. the institutions or the agencies publi- cians, tailoring, IT training, construction, economy has been driven by public in- The promising economic sectors that shing the vacancies. Some of the most hydraulic.Doro. vestment in infrastructure and private continue to employ more people are: common websites for job seekers are: consumption. Remittances from the trade by 17.0%; construction by 11.9%; diaspora – located mainly in Germany, • Employment Agency of the Republic education by 11.3%; and manufacturing of Kosovo: https://aprk.rks-gov.net/ Switzerland, and the Nordic countries - by 10.3%. Meanwhile, other sectors are estimated to account for about 17% en-US/Home/Index Access for returnees participate with the lowest percentage • Indeed: https://www.indeed.com/q- of GDP and international donor assis- in employment. Kosovo is the laggard Eligibility and requirements: All persons tance accounts for approximately 10% Kosovo-jobs.html country from Western Balkans in terms • Portal pune: https://www.portalpu- over 18 years capable to work. of GDP. With international assistance, of competitiveness. The country has pro- Kosovo has been able to privatize most ne.com/ Registration procedure: When registered blems in terms of available skilled labour. in these offices the returnees must of its state-owned enterprises. Labor • Gjirafa : https://gjirafa.com/ Low competitiveness as identified by in- • Kosova job : https://kosovajob.com/ provide ID, diplomas, and necessary Force Participation Rate in Kosovo is dicators in the Global competitiveness certificates. around 40%. home report, lack of information about the Required documents: Registration is Despite workforce potential, Kosovo’s EU markets and need for networking, Further education and training accessible in the Employment offices. economic growth is unable to gene- standardization, licensing and accredita- The returnees can visit the closest rate jobs for the entire active labour tion. However, Kosovo has set following The Employment Agency has reco- office and must declare as jobseekers. In force that stands as an unutilized re- priorities to improve competitiveness gnized the need to acquire a better this case, they will be on the list of the course of the economy. According to of the country: improve skills of labour understanding of the role of Vocational Employment Management System. They the latest data of the Kosovo Agency of through training programs and educa- Trainings Centers in addressing the undergo through ordinary procedures Statistics on the Labour Market Survey, tion, improve of business. high unemployment challenge and the like an interview. the unemployment rate among young role of the centres in equipping bene- people remains still an unsolved issue ficiaries with relevant skills for the job for the Kosovo economy. The average Finding employment market. Vocational Training Centers in income ranges between 300-400€ per Kosovo are available to facilitate the month, whereas the minimum wage is There is no unemployment support scheme in Kosovo yet. Usually, the job seekers’ access to employment 200€. The legal working age in Kosovo agencies. These centres are located is 18, which is at the same considers Employment Agency of the Republic of Kosovo together with international in different municipalities such as 3 HOUSING 3 HOUSING

General information on housing Social grants for housing Both apartments and houses are widely According to the legislation, the available in towns in Kosovo, and mostly provision of social housing is a munici- in the capital-Prishtina. Rent in rural pality-level responsibility. Municipalities areas is very low and almost nonexistent. are required to design a three-year hou- Recently there is huge evidence of in- sing program based on housing needs ternal migration in Kosovo, movements and the identification of available land from the rural population, so the de- for construction, and subsequently to mands are high in the capital and urban request a financial contribution from the areas. These demands keep prices of central government or donor commu- rent very high compared to incomes. nity to implement it. However, the lack of Approximate monthly rents without comprehensive and dis-aggregated data including utilities in Prishtina vary from at the municipal level hence prevents 150 to 500 €. local- and central-level institutions from • Studio/flat:150-200€; establishing a clear and accurate picture • Apartment with one of the scale of social housing needs. In bedroom:200-250€; September 2010, the Government of • Apartment with two Kosovo established the Reintegration bedrooms:250-350€; Fund to support the sustainable reinte- • Apartment with three bedrooms: gration of repatriated citizens of Kosovo. 300-500€; The Reintegration Fund for Repatriated Finding accomodation Persons offers comprehensive support for returned migrants, through assistance Recently the estimated monthly average Apartments and houses for rent can Access for returnees rent is 200 EUR, whereas in the other be found through different websites with temporary and long-term housing, and agencies throughout the country. employment, the establishment of small Temporary housing facilities: In Kosovo cities the price is lower than in Prishtina the government offers a temporary approximately 60-80 EUR. Inside the Main websites include: businesses, vocational training and lin- guistic training for children. Similarly, key accommodation up to one week for town, in Prishtina, the average price of 1 • https://www.merrjep.com/sh- those with limited support from their m2 of an apartment is between 800 and services for displaced persons and re- palljet/vendbanime/banesa/ turnees include housing reconstruction families. They are likely to be the ones 900 EUR. Kosovo has the lowest gross prishtine with the most important needs. tariffs for power for households and (full reconstruction or minor repairs), • http://www.kosova-immobilien. support with construction materials Social housing: Social Work Centers has a smaller share of taxes and levies com/ are the main providers of social grants for electricity in the whole of Europe. and basic furniture, income-generating • http://www.kosova-immobilien. activities, and employment for housing, beyond occasional support Eurostat’s update for the European com/partners/prona-net/ offered by some NGOs. However, these Union and its surroundings revealed • https://gjirafa.com/Top/ Social Work Centers are the main centers only assist those persons who the rate in Kosovo declined 4.4% year Patundshmeri providers of social grants for housing, participate in the social aid scheme, over year to 6.1 EUR in 2020, which • https://www.facebook.com/ beyond occasional support offered by these are people with extreme need of means households there paid the least groups/175681372461525/. some NGOs. However, these centers support. for electricity in Europe. only assist those persons who partici- pate in the social aid scheme. 4 SOCIAL WELFARE 4 SOCIAL WELFARE

Social welfare system When personnes are forcibly repa- Vulnerable groups triated to Kosovo, the Department Access for returnees Social support in Kosovo mainly includes of Migration and Asylum is infor- Recognized vulnerable cases in Kosovo monthly monetary assistance for poor Eligibility and requirements: Persons over are: med of their arrival by the sending 18 years, with permanent disabilities and families, people with disabilities, inclu- country and gives this information not capable to work; Invalids) Persons ding children, pensioners enjoying the • Individuals from the Roma, Ashkali to the Department of Reintegration over 65 years; Parents with at least one and Egyptian (RAE) communi- right to pension in accordance with the of Repatriated Persons (DRRP). The child under the age of 15. Families with applicable laws, and categories of war ties are discriminated across the DRRP informs the municipality of origin one person capable for work and at board and extensively deprived in invalids and families of martyrs. In order through Case Management System and least one child under the age of five to get social assistance applicants should all poverty dimensions and other regional coordinators. The DRRP team Registration procedure: Applicants show up in the Social Work Centers minorities who are deprived in at Prishtina International Airport ac- must present the document of being and check if they may be entitled by the terms of limited access to power cesses repatriated persons upon their unemployed which is issued by and voice; Ministry of Labor and Social Welfare. arrival, assesses their immediate needs, Employment Offices in the respective Centers are located in every munici- • Unaccompanied minors; provides the necessary assistance (tem- municipality. • Lonely elderly people are among pality of Kosovo. Applicants must visit porary residence and accommodation, the nearest center for social welfare for Required documents: ID card of the most vulnerable groups in health services, transportation to the Republic of Kosovo, birth certificates of society, at the same time it is the further information and submission of municipality of origin), and records them all family members, and declaration of their documents. neediest group for care, as various in CMS. Upon arrival in the municipality, family unit. situations have made them live The social assistance scheme provides the staff of Municipal Office for Return alone and forgotten by both society temporary financial assistance to families and Communities approaches the repa- and the state social care system; that are in poverty and are selected in triated person to provide information Pension system • Victims of trafficking; accordance with the criteria outlined in about the assistance available and to Basic age pension –the minimal regular • Persons with disabilities are espe- the law and the resources allocated for make a more thorough assessment of monthly pension is paid to all citizens cially vulnerable–a majority of them this purpose from the budget of Kosovo. the needs. The repatriated person fills of the Republic of Kosovo regardless if rely on their family for both financial To realize the right to social assistance, out the application form for assistance they have been employed or not and support and assistance with daily all family members must be citizens of and submits the request to the Central who meet the criteria set forth by the activities. the Republic of Kosovo and should meet Reintegration Commission (CEC). law. The basic age pension is paid to all • Social Work Centers and some the conditions that fall within one of the The request is then reviewed within persons who are permanent citizens of NGO’s are the main contributors categories defined by law. Exceptionally, the period specified in the Regulation the Republic of Kosovo, possess identi- supporting and providing assistance beneficiaries of social welfare can be fo- in force and if successful, assistance is fication documents, and have reached to vulnerable groups in Kosovo. reign nationals if: have a residence in granted. In some cases, repatriated per- the age of sixty-five (65) years. The Kosovo, persons in the quality of the sons may benefit from donor programs monthly amount of this pension is 90 € asylum seeker, refugee persons, and for ‘voluntary return’ funded by organi- persons who enjoy temporary and zations such as IOM. complementary protection. Regarding Access for returnees the application process for assistance, Eligibility and requirements: Kosovo when persons return voluntarily, they citizens eligible to access the basic can apply directly to the Municipal pension of Kosovo, whereas contribution Office for Return and Communities pension is for those who have worked for Reintegration Assistance, in this and contributed to the pension fund. case, they will be registered in the Case Required documents: ID card (basic Management System (CMS) and will pension), birth certificate and ciploma of apply for reintegration assistance. education (contribution scheme) 5 EDUCATION 5 EDUCATION

General information on education Approval and verification of foreign diplomas Access for returnees The preschool education system is Registration procedure: For the divided into three levels: Kindergarten National Qualifications Authority is registration of children, first of all, (for children of 1–2 years of age), in charge of recognizing foreign di- parents have to submit the request Kindergarten (for children of 3–4 plomas. Its responsibilities are the in the Ministry of Education. The final years of age), and Preprimary class (for oversight of national qualifications decision, which is taken by the Ministry, children of 5 years of age). According along with the Ministry of Education, oblige all schools to accept the children to the law on primary and secondary Science and Technology, the Agency within all municipalities in Kosovo. education in Kosovo, the primary edu- for Accreditation and other professio- Required documents: Birth certificate; cation (1–5 classes) and low secondary nal bodies approved for this purpose by diploma- certificates and diplomas need education are mandatory for everyone. the government, and in particular the to be acknowledged, evidence from The mandatory education begins when acknowledgement of professional qua- the school confirming that the child has the child reaches 6 years of age (the lifications and foreign diplomas. Delivery attended previous classes minimal age of mandatory education). time is up to 10 days; payment fee 20 According to this law, education in the EUR. publicly funded educational institutions is free of charge. The low secondary edu- cation is the second phase of mandatory education which includes the classes between 6 to 9, for students of 12 to 15 years of age. The education in primary schools in Kosovo is held in four lan- guages: Albanian, Serbian, Bosnian, and Turkish. The high secondary education is organized in the general and professional education. The high secondary educa- tion lasts 3 or 4 years depending on the educational curricula designed by the Ministry of Education. All students are entitled to pursue this level on a volunta- ry basis. The high secondary education is divided into two categories: general and Cost, loans, and stipends professional education. In accordance with the law on education, the rights There are no tuitions fees in primary to special education in Kosovo are for and secondary public schools, except those children that don’t have or are the higher education level and in private not able to have a normal education. In institutions on all levels. Municipality sti- Kosovo, there are a total of 7 schools for pends are available to the students with special education. Books for compulsory a good grade average. The award varies education up to the fifth grade are free up to 600 EUR. of charge. 6 CHILDREN 6 CHILDREN

(Non-) governmental actors dealing with children’s well-being and rights These non-governmental actors are working in the child protection field, with the joint mission to advocate and protect the rights of children in Kosovo and are based in Prishtina • Save the children in Kosovo: https:// kosovo.savethechildren.net/ • UNICEF Program in Kosovo: https://www.unicef.org/ kosovoprogramme/ • SOS Children’s Villages International in Kosovo: https:// www.sos-childrensvillages.org/ where-we-help/europe/kosovo • Terre des hommes in Kosovo: https:// www.tdh.ch/en/our-interventions/ kosovo • KOMF- Coalition of NGOs for the Protection of Children: http://www. komfkosova.org/?lang=en General situation of children and infants Poverty remains a harsh reality for For children with disabilities, obstacles The main objectives of these NGO’s many in Kosovo, with the proportion remain in the form of limited access to are: enhancing the approval of laws of children living in poverty estimated appropriate education, health care, and and policies for children; monitoring at around 23%, including more than rehabilitation services, and barrier-free the implementation of laws and natio- 7% living in extreme poverty. Living in access to public facilities and services. nal policies for children; sensitizing and poverty is a root cause of many ne- Access to appropriate education in- mobilizing the relevant state authorities gative consequences for the fulfillment cludes accessible and inclusive learning at both local and central level, sensitizing of child rights in Kosovo, including child spaces, the availability of teachers and the service providers and other actors labor, child marriage, lower access to assistants trained in the area of inclusive on child protection issues; raising awar- services, and poorer social outcomes. education, and provision for addres- eness of the wide opinion on all issues Poverty in Kosovo disproportionately sing other barriers such as transport, related to child protection; increasing affects women, children, ethnic mino- access to assistive devices, and appro- the participation of children and all other rities, people with disabilities, and rural priate toilet facilities. Similarly, children in groups who are exposed to the viola- populations. (World Bank Group 2019). the second decade of life struggle with tion of children rights; creating spaces successfully navigating the complex em- to develop best practices in the field of In particular, children from Roma, ployment market due to issues with the children rights. Ashkali, and Egyptian (RAE) commu- quality, relevance, and inclusiveness of nities have lower attendance rates at education systems. schools, fewer employment opportuni- ties, and are more likely to be in poverty. 7 CONTACTS

Ministry of Communities and Municipal Office for Return & Terre des Hommes Kosovo Return Reintegration NGO Return and reintegration services Return and reintegration services Contact person: Pajtim Zeqiri Contact person: Valbona Gashi Contact person: Snezana Rrustem Statovci No.11, Mother Theresa Square 10000, Nesterovic Prishtina, Kosovo Fushë Kosovë, Kosovo Rr. Bedri Gjinaj, 40000, [email protected] +383 200 16 502 Mitrovicë, Kosovo +383 44 248 148 [email protected] Snezana.Nesterovic@rks-gov. net 028 530 366

Regional coordinator for Return SOS Children’s Villages Caritas Kosova and Reintegration Office, Gilan International, Kosovo NGO Return and reintegration services Children’s welfare Contact person: Shkumbin Arifi Contact person: Astrit Bajrami Contact person: Nezahate Salihu Shën Nënë Tereza Nr. 3 Kisha Bulevardi i Pavarësisë, 60000, Ramadani Katolike 70000, Ferizaj, Kosovo Gilan, Kosovo Mati1,Rr.B Obj.Residio-3 HY.A. [email protected] [email protected] Nr.26, 10000 Prishtina, Kosovo +383 49 866 788 +383 44 480 785 [email protected] +383 38 749 887

Regional coordinator for Return Coalition of NGOs for the Regional Hospital and Reintegration Office, Ferizaj Protection of Children (KOMF) Health Return and reintegration services Child protection Contact person: Dr. Afrim Contact person: Driton Halili Contact person: Donjeta Cana- psychologist Dëshmoret e Kombit 70000, Kelmendi Kosovo, District of Gjilan, 60000, Ferizaj, Kosovo Zenel Salihu, OB.1 entr.1 K.3 Gjilan, Kosovo [email protected] No.16, 10000 Prishtina, Kosovo +383 44 154 452 +373 44 783 722 [email protected] [email protected] +383 220287

Return and Reintegration Save the Children Kosovo American Hospital Office, Prizren Child protection Health Return and reintegration services Contact person: Artan Behrami Contact person: Dr. Ideal Hoxha Contact person: Islam Elshani 1 Rruga Gazmend Zajmi, 10000, Address: Rruga Shkupi, Nr.25, Remzi Ademaj, 20000, Prizren, Prishtina, Kosovo 10000, Prishtina, Kosovo Kosovo [email protected] +383 49 933 934 [email protected] +383 44 115 510 [email protected] +383 38 200 44702

Clinic of Neurology Institute of Kosovo Forensic Clinic of Psychiatry Health Psychiatry Health Contact person: Dr. Nexhmedin Resocialization Contact person: Dr. Shukrie Shala Contact person: Dr. Shpend Statovci, University Clinical University Clinical Center Haxhibeqiri Center of Kosovo, 10000, of Kosovo, 10000, Prishtina, Address: University Clinical Prishtina, Kosovo Kosovo Center of Kosovo,10000, +383 44 199 464 +383 38 512 656 Prishtina, Kosovo shukrije.statovci@kolegjiuniver- drnegjmedin_shala@hotmail. +383 38 600 005 si-edu.net com [email protected] AT A GLANCE

Measures to be undertaken Measures to be undertaken before return immediately upon arrival

• Documents: The returnee should • Registration: The returnee should request German authorities all get registered. The registration documents which may need should be conducted after passing later in the country of origin. The the border control at the airport or documents they need to have crossing the land border. before they enter Kosovo are: birth certificate and other civil • Reception: Reception is available in registration documents, diplomas the reintegration reception office from the school they attended which shall be completed upon in Germany, and certificates of arrival of repatriated persons. attended courses or vocational Reception officials at the airport trainings. inform repatriated persons on the overall reintegration process. • Transportation: Get information about the arrival at the airport and • Children: Children born in Germany should present translated the onward journey. birth certificate issued by German • Accomodation: Find temporary authorities. For those above 18, accommodation. In Kosovo the passport and ID is required. government offers a temporary Migrant assistance in Kosovo • Education: Apply for school- accommodation up to one week school enrolment. Diplomas and The Virtual Counselling project is for those with limited support from certificates have to be presented. implemented by the International their families. Organization for Migration (IOM) in • Social Welfare: Apply for social • Health: Health information, Germany. Migrants living in Germany welfare. Social assistance offices are including immunization, illnesses established in every municipality who are considering a return are offe- and serious health conditions, across the country. Only vulnerable red return and reintegration counselling and any other relevant health persons in need with poor by IOM staff in Kosovo. Local IOM staff information. can be contacted in Albanian, Serbian conditions will be supported. • COVID-19: Should get information and English through online messengers. • Jobs: Contact services which concerning COVID-19 rules provides assistance on finding jobs. and restrictions in place and act This service aims to empower migrants Firstly, the returnee should go in accordingly. to return in dignity by informing them person and get registered as a about various return and reintegration job seeker and should present an options and assistance programmes. identification document issued by Kosovo government Contact Arife at IOM Kosovo WhatsApp: +383 49 968 523