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2016 New Hampshire Statewide Coordination of Community Transportation Services Plan

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2016 New Hampshire Statewide Coordination of Community Transportation Services Plan 2016 New Hampshire Statewide Coordination of Community Transportation Services Plan Final Report January, 2017 3131 South Dixie Hwy. Suite 545 Dayton, OH 45439 937.299.5007 www.rls andas s oc.com Table of Contents Executive Summary…………………………………………………………………………………………………………………………..3 I. Introduction ......................................................................................................................................................................................9 II. Review of Relevant Plans, Studies, and Other Publications................................................................................... 10 III. Assess Existing Coordinated Transportation Conditions ..................................................................................... 29 State Level and Regional Coordination Structures ...................................................................................................... 29 IV. Demographics and Socio-Economic Conditions .......................................................................................................... 32 Population Density ................................................................................................................................................................ 33 Population Projection .......................................................................................................................................................... 35 Population Age 60 and Older ............................................................................................................................................ 36 Older Adults Projection ....................................................................................................................................................... 38 Individuals with Disabilities.............................................................................................................................................. 38 Household Income ................................................................................................................................................................. 43 Below Poverty ......................................................................................................................................................................... 44 Zero Vehicle Households .................................................................................................................................................... 44 V. General Availability of Transportation Services ........................................................................................................... 47 Region 1: Grafton-Coos Regional Coordination Council (RCC) .......................................................................... 47 Region 2: Carroll County RCC ........................................................................................................................................... 49 Region 3: Mid-State Regional Coordinating Council............................................................................................... 51 Region 4: Sullivan County Regional Coordinating Council .................................................................................. 53 Region 5/6: Monadnock Regional Council for Community Transportation ................................................ 55 Region 7: Nashua Regional Coordinating Council ................................................................................................... 57 Region 8: Greater Manchester Reginal Coordination Council ............................................................................ 59 Region 9: Greater Derry-Salem Regional Coordinating Council........................................................................ 61 Region 10: Alliance for Community Transportation .............................................................................................. 63 VI. Stakeholder Feedback ............................................................................................................................................................. 65 State Agency Interviews .......................................................................................................................................................... 65 Coordinated Transportation Solutions Interview........................................................................................................ 74 HB Software Solutions Interview ........................................................................................................................................ 74 RCC and RPC Interviews .......................................................................................................................................................... 78 Public Meetings............................................................................................................................................................................ 82 VII. Identification of Peer States and Best Practices......................................................................................................... 84 2016 NEW HAMPSHIRE STATEWIDE COORDINATION OF COMMUNITY TRANSPORTATION SERVICES PLAN 1 Iowa .................................................................................................................................................................................................. 84 Massachusetts .............................................................................................................................................................................. 85 Wisconsin ....................................................................................................................................................................................... 85 New Jersey ..................................................................................................................................................................................... 86 New Hampshire Best Practices............................................................................................................................................. 87 VIII. Goals and Strategies.............................................................................................................................................................. 89 Goals for the SCC ......................................................................................................................................................................... 89 Goals for the RCCs....................................................................................................................................................................... 93 Goals for the NHDOT ................................................................................................................................................................. 95 IX. Section 5310 Program Review and Recommendations ........................................................................................... 99 Summary of the Current NHDOT Section 5310 Program Funding Process ...................................................... 99 Recommendations................................................................................................................................................................... 100 2016 NEW HAMPSHIRE STATEWIDE COORDINATION OF COMMUNITY TRANSPORTATION SERVICES PLAN 2 EXECUTIVESummary SUMMARY In 2006, the New Hampshire Statewide Community Services Transportation Plan was developed by Nelson/Nygaard Consulting Associates for the NH Governor’s Community Transportation Task Force in response to the NH Governor’s Commission on Disability’s request to move forward with creating a regional model of coordinated transportation. This model began as a recommendation from a 1995 study by the NH Office of Energy and Planning, and coincided with the 2004 Federal Executive Order which called for improved coordination of Federal transportation funding sources. The 2006 plan created the regional coordinated transportation structure we see in New Hampshire today, which includes the State Coordinating Council (SCC) and nine (9) Regional Coordinating Councils (RCCs). The SCC was established under the purview of the Governor and the State Legislator, and originally was comprised of a mix of state government representatives (DOT, DHHS, Dept. of Education, Governor’s Commission on Disability), state level agencies (Easter Seals, AARP, Coalition of Aging Services, Endowment for Health, UNH Institute on Disability, Granite State Independent Living), as well as regional planning commissions, community action agencies, and local transit providers. The SCC was charged with establishing the RCCs, providing policies and standards for transportation providers, and providing technical assistance for overcoming coordinated transportation barriers. The SCC was also charged with bringing additional funding to the table. The RCCs are comprised of local transportation providers, agencies serving transportation consumers, and the consumer themselves. RCCs are expected to participate in the creation and implementation of the regional coordinated transportation plans and provide a directory of regional providers. The main responsibility for the RCCs is to solicit and select projects to be funded through the NHDOT Section 5310 Program, which targets elderly and disabled populations. RCCs then provide a regional application to
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