2013-2015 Community Health Needs Assessment
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HEALTHCARE THAT WORKS. HEALTHCARE THAT IS SAFE. HEALTHCARE THAT LEAVES NO ONE BEHIND. 2013 - 2015 Community Health Needs Assessment 169 Riverside Drive • Binghamton, NY • 607-798-5111 Our Lady of Lourdes Memorial Hospital, Inc. Binghamton, New York 2013-2015 Community Health Assessment/ Community Service Plan TABLE OF CONTENTS Page Number EXECUTIVE SUMMARY 1. Community Service Plan ……………………………………………………………………………….…….….1 2. Three Year Plan Format……………………………………………………………………………………..…… 1 3. Mission Statement …………………………………………………………………………………………..….….2 SECTION 1: COMMUNITY HEALTH NEEDS ASSESSMENT 1.1 Definition of the community served by the hospital …………………………………….….….….3 1.2 Community Demographics ……………………………………………………………………………….......3 1.3 Existing health care facilities and resources within the community that are available to respond to the health needs of the community ……………..….…..5 1.4 Community Health Needs/Status ……………………………………………………………………..….. 5 1.5 Primary and chronic disease needs and other health issues of uninsured persons, low income persons, and minority groups ………………………………….……..….. 6 1.6 Public Health Priorities: Process for identifying and prioritizing community health needs and services to meet the community health needs…..….. 7 1.7 Process for consulting with persons representing the community’s interests ….…. 10 1.8 Information gaps that limit the hospital facility’s ability to assess the community’s health needs ……………………………………………………………………….…..10 SECTION 2: PUBLIC PARTICIPATION & DISCLOSURE 2.1 Public participation ………………………………………………………………………………………..….. 11 2.2 Public Availability of CHNA to the Public ………………………………………………………..….. 14 SECTION 3: IMPLEMENTATION STRATEGY 3.1 Community Health Improvement Plan/ Implementation Strategy (CHIP/IS) ….….. 14 3.2 Implementation Strategy …………………………………………………………………………….….… 15 SECTION 4: FINACIAL AID PROGRAM ……………………………………………………………………... 20 SECTION 5: CHANGES IMPACTING COMMUNITY HEALTH/PROVISION OF CHARITY CARE/ ACCESS TO SERVICES ……………………………………………. 21 SECTION 6: FINANCIAL STATEMENT ……………………………………………………………….……… 21 Our Lady of Lourdes Memorial Hospital, Inc. Binghamton, New York 2013-2015 Community Health Assessment/ Community Service Plan Attachments #1: Lourdes FY 2014-2018 Integrated Strategic, Operating, and Financial Plan #2: Public Participation in Process #3: 2013-2017 Broome County Indicators for Tracking Public Health Priority Areas; #4: Lourdes Community Health Improvement Plan & Implementation Strategy, 2013-2015 #5: Lourdes 2012 Community Service Plan #6: Minutes from Patient/Family Advisory Council #7: AmeriMed Consulting, Inc., Fall 2011 Medical Staff Development Plan Other Resources: Supporting documents used in the establishment of Our Lady of Lourdes Memorial Hospital’s Community Service Plan are available on the Broome County Health Department’s website at: www.gobroomecounty.com • Broome County Community Health Improvement Plan Draft 2013-2017 • BCDOH Public Health Priority Matrix Acronyms: CHNA: Community Health Needs Assessment CHIP: Community Health Improvement Plan IS: Implementation Strategy Our Lady of Lourdes Memorial Hospital, Inc. Binghamton, New York 2013-2015 Community Health Assessment/ Community Service Plan EXECUTIVE SUMMARY Community Service Plan This three year comprehensive Community Service Plan reflects the collaborative process between Our Lady of Lourdes Memorial Hospital, Inc., the Broome County Health Department Steering Committee member organizations, United Health Services, and other community partners. The plan demonstrates Lourdes current and future commitment clinically and financially to address the Community’s Health Status by fulfilling its Call to provide Health Care that Works, Health Care that is Safe, and Health Care that Leaves No One Behind. Lourdes is committed to making our community a stronger, healthier place to live. Comprehensive 3-Year Plan Format: Community Health Needs Assessment (CHNA), Community Health Improvement Plan/ Implementation Strategy (CHIP/IS) Guided by Our Lady of Lourdes Memorial Hospital’s mission, this Community Service Plan is a comprehensive assessment of the community’s health needs and Lourdes’ strategic response to community public health priorities. This plan focuses on opportunities for Lourdes to improve the health and well being of underserved, poor and vulnerable, or high-risk residents through service, leadership, partnership, and collaboration. The Plan was developed consistent with the New York State Department of Health Prevention Agenda for 2013-2017, the Broome County Community Health Assessment and Community Improvement Plan, and related New York State Department of Health and Federal guidance. Lourdes concurs with the selection of the Community’s Health priorities around preventing the chronic disease of obesity and associated target chronic diseases and falls prevention.. The Disparate group that Lourdes has selected to focus upon will be the poor and vulnerable with special attention to those enrolled in a Medicaid Health Home with behavioral health and more than one chronic disease. Lourdes elected to focus on these priorities as opposed to other community health issues due to objective data, community feedback, alignment of Lourdes strengths and resources and a desire to compliment and not duplicate other community agency work. In addition to these collaboratively selected public health priorities, Lourdes will continue to seek and create opportunities to improve the health status of the frail and elderly; and women, children and adolescents as well as focus on the behavioral health and special needs of our rural populations and the poor and vulnerable. Lourdes’ commitment to addressing community need is reflected in the Lourdes five (5) year Integrated Strategic, Operating and Financial Plan (“ISOFP”) which is updated annually (Attachment 1). Community health priorities will continue to be addressed through Lourdes’ ISOFP. Measurable outcomes have, are, and will be reported to the community annually, regarding this plan through Lourdes annual “Community Service Plan” report. These outcomes will continue to be readily available to the public on Lourdes’ website and through Lourdes’ media venues to educate the public. Lourdes will participate in the on-going assessment of the Community’s Health Status by participating on the Broome County Health Department’s Community Health Assessment Steering Committee. It is - 1 - Our Lady of Lourdes Memorial Hospital, Inc. Binghamton, New York 2013-2015 Community Health Assessment/ Community Service Plan the intent of the Steering Committee to meet regularly to review the Community’s Health Improvement Plan and Implementation Strategy. Lourdes will monitor its own Community Health Improvement Plan and Implementation Strategy internally through existing and new committees to ensure that public health priorities are effectively being addressed. Mission Statement Reaffirm the hospital’s mission statement that identifies commitment to the community it serves. Indicate if there have been no changes to the mission statement in this section. There have been no changes to Our Lady of Lourdes Memorial Hospital’s mission statement, or core values. Providing community benefit is an important part of Our Lady of Lourdes Hospital’s Mission. It represents a vital link to the community and neighbors. Lourdes’ strength is in rooted in its history and Mission. The Mission and work of Lourdes goes on; as it has, since 1925. Our Lady of Lourdes Memorial Hospital, Inc. (also referred to herein as “Lourdes”, “Lourdes Hospital” or the “Lourdes Health System”) is a community not-for-profit health care system sponsored by Ascension Health. Rooted in the loving ministry of Jesus as healer and in the tradition of the Daughters of Charity of St. Vincent de Paul, Lourdes is committed to serving all persons with special attention to those who are poor and vulnerable. As a Catholic entity, Lourdes is guided by the moral and ethical teachings of the Roman Catholic Church. Lourdes’ Catholic health ministry is dedicated to spiritually centered, holistic care which sustains and improves the health of individuals and communities. Lourdes associates are advocates for a compassionate and just society through their actions and words. Lourdes’ goal is to provide the highest quality health care to all who need it, particularly care for the poor and vulnerable. Lourdes is committed to being a well run organization. Lourdes commits to promoting a healthier community through collaboration with the Medical Staff and members of the communities it serves. Central to Lourdes’ services are the core values of Lourdes and Ascension Health: Service of the Poor – Generosity of spirit, especially for persons most in need. Reverence – Respect and compassion for the dignity and diversity of life. Integrity – Inspiring trust through personal leadership. Wisdom – Integrating excellence and stewardship. Creativity – Courageous innovation. Dedication – Affirming the hope and joy of our ministry. Lourdes Hospital is based in Binghamton, New York. Lourdes primarily serves residents in Broome County. Residents from Tioga, Delaware, Chenango, and contiguous counties in the Southern Tier of New York and Northern Tier of Pennsylvania are served through Lourdes’ comprehensive range of primary care, outpatient diagnostic services, specialty care, acute care, home health care, durable medical equipment company, hospice care, youth behavioral health and development, oral health, occupational health services