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TTC CEO's Report 2056.1 For Information Chief Executive Officer’s Report – July 2021 Date: July 7, 2021 To: TTC Board From: Chief Executive Officer Summary The Chief Executive Officer’s Report is submitted each month to the TTC Board for information. Copies of the report are also forwarded to Members of Toronto City Council, the City Manager and the City Chief Financial Officer. The report is also made available to the public on the TTC’s website. Financial Summary There are no financial impacts associated with the Board’s receipt of this report. The CEO’s Report features metrics on fare revenue and budgets. The Interim Chief Financial Officer has reviewed this report and agrees with the financial summary information. Equity/Accessibility Matters The TTC is committed to promoting and supporting diversity and inclusion as well as removing barriers in all corporate policies, procedures, processes, programs and services in order to reflect and respond to the needs of employees, contractors and customers. The CEO’s Report includes monthly reporting on elevator and escalator availability in our system, performance metrics for our Wheel-Trans service, and regular updates on the TTC’s Easier Access Program, which is on track to making all stations accessible by 2025. The CEO’s Report also features a section on employees and diversity. This section includes regular updates on important projects and initiatives aimed at creating an organizational culture of inclusiveness, respect and dignity that is free from harassment or discrimination. Starting in the summer 2021, the employees and diversity section will include core metrics. CEO’s Report – July 2021 Page 1 of 2 The design and layout of the CEO’s Report have been optimized to meet web accessibility standards. Issue Background The CEO’s Report was created in 2012, replacing the Chief General Manager’s Report. The previous report provided detailed information on all TTC departments and capital projects. The CEO’s Report was updated in 2016 to be more closely aligned with the TTC’s seven strategic objectives at the time: safety, customer, people, assets, growth, financial sustainability, and reputation. In 2018, with the launch of the 2018-2022 Corporate Plan, the report again underwent progressive changes to align and reflect our reporting metrics to the TTC’s continued transformation. With new and emerging priorities and strategic objectives, we again updated the CEO’s Report in 2021 to ensure it meets the needs of the Board, the public and the organization going forward. Contact Ciaran Ryan, Manager – Research & Insights 647-465-8659 [email protected] Signature Richard J. Leary Chief Executive Officer Attachments Attachment 1 – Chief Executive Officer’s Report – July 2021 CEO’s Report – July 2021 Page 2 of 2 CEO’s Report Toronto Transit Commission July 2021 Toronto Transit Commission TTC by the numbers 1.7 million 183,200 6,400+ km rides a day weekly service of routes pre-pandemic hours pre- pandemic 2,114 204 150 accessible streetcars trains buses The TTC is a City of Toronto agency that provides public transit services for Toronto that extend into 60 surrounding municipalities. The TTC’s mandate is to establish, operate and maintain the local 16,000+ battery-electric accessible employees transportation system in the city of Toronto. The TTC is the largest public transit system in Canada buses — the largest fleet in and the third-largest in North America. It is also integrated with other nearby transit systems like North America YRT in York Region, MiWay in Mississauga, and Ontario’s regional GO Transit lines. Throughout the pandemic, the TTC has kept Toronto moving by serving hundreds of thousands of people a day, including those working in essential services. Did you know… Our vision To be a transit system that makes Toronto proud. On September 1, 2021, the TTC will celebrate its 100th anniversary. Our mission Stay tuned for information on how To provide a reliable, efficient and integrated bus, streetcar and subway network that draws its high we will be celebrating and how you standards of customer care from our rich traditions of safety, service and courtesy. can be involved. 2 July 2021 Table of contents CEO’s commentary 4 Core metrics 9 Key metrics aligned with our strategic objectives. • Ridership 9 • Financial 12 • Customer experience 13 • People and diversity 22 • Safety and security 23 Hot topics 27 Top of mind metrics and initiatives with in-depth analysis. Appendix 30 Non-core metrics. Metrics with significant changes in performance will be reported in Hot topic metrics. 3 July 2021 CEO’s commentary 1 At the end of June, the Province moved While we’ve continued to carry hundreds is scheduled to begin at about 10:45 into Step 2 of its Reopening Plan. This is of thousands of daily riders safely to p.m. More details will be provided on the exciting news for all of us as we hope to their destinations, many of our regular centre’s website at adbcc.org. see more customers return to the TTC. customers haven’t seen us for a year or longer. So we’re getting ready for their Honouring Emancipation Day reminds As I’ve said before, getting as many return. And part of that means launching us of how important it is to combat anti- people vaccinated with first and second a new campaign reminding customers, Black racism and to eliminate shots as soon as possible is an in a very overt way, about all the safety discrimination in all its forms in our important piece of putting this pandemic measures we’ve implemented since communities and our workplaces. The behind us. We’ve been very pleased to they’ve been away. Some TTC has zero-tolerance for any kind of be a part of the City’s vaccination enhancements are big and some are racism against, or committed by, any efforts. small. But they all add up to putting employee or customer using our customers’ minds at ease, so they can services. In support of the Toronto Vaccine Day rest assured and ride safe. Stay tuned. drive, on Sunday, June 27, the TTC In past years, the symbolic midnight provided free transit to anyone taking Diversity and Culture Group subway ride would have thousands of the TTC to and from clinics anywhere participants commemorating the role of across Toronto. Mayor John Tory made Honouring Emancipation Day the Underground Railroad in Canadian the announcement at a COVID-19 The TTC will be supporting A Different history with songs, poetry readings and briefing on June 23. Booklist Cultural Centre on its annual drum playing. underground freedom train ride to Riders simply showed proof of their celebrate Emancipation Day on August appointment or let Operators or Station 1. Similar to last year, this event will be Collectors know about their appointment live-streamed on YouTube, and I’m to board a transit vehicle or enter a proud to be speaking on behalf our station free of charge. Close to 4,000 workforce to acknowledge this important customers used the TTC to get their moment in our country’s history. The vaccination. Virtual Emancipation Day Freedom Ride 4 July 2021 CEO’s commentary 1 Strategy and Customer Experience Group century and will also provide information about and ensure our service reflects their needs. upcoming activities. Please stay tuned for more TTC’s 100th anniversary – Archives exhibit information as we get closer to the event. Anyone unable to complete the survey online can To help commemorate the TTC’s 100th call 416-644-1152 to request a printed copy, a anniversary, the TTC collaborated with Toronto Annual Service Plan Consultation copy in an accessible format, or a copy with a communication support. Archives on a special photo exhibit now appearing The TTC is currently seeking feedback from in 12 subway stations. customers to help develop our 2022 Annual Service Plan (ASP). The exhibit is called, The TTC: 100 Years of Moving Toronto. It’s a collection of newly digitized A customer survey will be available on the TTC photographs highlighting the TTC’s journey over website until July 16, which is asking people to the past century. A virtual exhibit is also posted on provide feedback on proposed surface routes that the Archives website. will connect to the upcoming Line 5 Eglinton, as well as their thoughts around service initiatives to The photo collections are featured at the following support ridership recovery. Along with the online stations until 2022: Bay, Don Mills, Dupont, Finch, survey, the TTC is also holding virtual stakeholder Kennedy, Kipling, Main Street, Spadina, St Clair consultations and recruiting Youth Ambassadors to West, Queen, Union and Vaughan Metropolitan assist with gathering feedback from under- Centre. represented communities. On September 1, 2021, the TTC officially marks When we developed our 5-Year Service Plan & 100 years in service. The TTC plans on 10-Year Outlook in 2019, we committed to annual celebrating this milestone with a number of events consultations with the public and stakeholders that throughout the year. To kick things off in would inform the development of detailed Annual September, we’ll be launching a new website that Service Plans. This process allows us to includes images and highlights from the past understand our customers’ concerns and priorities, 5 July 2021 CEO’s commentary 1 Update on Waterfront East Transit Expansion The TTC continues to work with partners at the City of Toronto and Waterfront Toronto to advance the design of new Waterfront East streetcar facilities, including preliminary engineering and design, cost estimates, and a Transit Project Assessment Process report to update previous environmental assessment approvals. The phase one study scope now extends from Cherry Street and Distillery Loop to Cherry Street and Polson Street (as shown in the graphic on the right).
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