Interviewing: The Gold Standard Certified Employment Interview Consultant

Laura A. DeCarlo, JCTC, CCM, CCMC, CERW, CECC, CWPP

TABLE OF CONTENTS

Module I: Training Tips, Ice Breakers & Curriculum Layout

I. Individual and Group Coaching Outlines II. Components of a Dazzling Trainer III. Ice Breakers and Openers IV. Course Orientation Process V. Assignment for Course Credit * Bonus I: PowerPoint Course Presentation ** Bonus II: Presentation for High School Students

Module II: Interview Pre-Planning & Preparation

I. Individual Pre Planning & Preparation Overview A. Telephone & Voice Mail B. Transportation C. Wardrobe Planning D. Mind Preparation for Stress Reduction + Handout II. Assignment for Course Credit

Module III: Interview Research

I. Individual Research Process A. What You Need to Know B. How to Locate Information + Handout + Worksheet II. Assignment for Course Credit

Module IV: Telephone Interviews

I. How Prepared Are You? + Quiz II. Telephone Interview Strategies + Handout III. Optional Fun Exercise IV. Assignment for Course Credit

Module V: Portfolio Development, Cubicle Cards and NetCards

I. Portfolios + Checklist II. Cubicle Cards & NetCards III. Assignment for Course Credit

Module VI: Dress for Success

I. First Impressions II. Targeted Attire III. Attire Do’s and Don’ts Handout IV. Assignment for Course Credit

Module VII: Baseball Strategy for Answering Questions

I. How to be a Sesquipedalian II. Baseball Strategy for Creating Concrete Answers + Diagram A. The Pitch B. The Hitch C. First Base D. Second Base E. Third Base F. Home Base G. Home Run Answer III. Applying the Process IV. Assignment for Course Credit

Module VIII: Employer Expectations

I. What Employers are Looking For II. Self Analysis + Assessment III. SWOT Analysis + Worksheet IV. Assignment for Course Credit

Module IX: Language: The Motivation in Your Answers

I. Maximizing Your Product II. Weasel Words III. Personality Type and Speedreading the Interviewer + Handout IV. Assignment for Course Credit

Module X: The Body Language in Your Answers

I. Body Language: What Are You Really Saying? + Quiz II. Assignment for Course Credit

Module XI: 30 Second Commercial / USP

I. Definition of a 30 Second Commercial / USP A. Commercial #1: Networking Version B. Commercial #2: Three-Step Qualification Inversion C. Commercial #3: Proactive Product Brand D. Commercial #4: Succinct Two Sentence Advantage II. Assignment for Course Credit

Module XII: Those Crazy Questions

I. Question Categories + Handout II. Enthusiasm Questions III. Self Direction Questions IV. Communication Questions V. Success Oriented Questions VI. Flexibility Questions VII. Responsibility Level Questions VIII. Fun Information IX. Assignment for Course Credit

Module XIII: Illegal and Difficult Questions

I. Dealing with Illegal or Difficult Questions II. Types of Illegal Questions + Handout A. Disability Questions B. Incarceration / Criminal Record C. Employment Termination D. Employment Gap / Spotty Work History E. Age Discrimination F. Under- or Over-Qualified G. No College Degree III. Assignment for Course Credit

Module XIV: What Now & What to Bring to the Interview

I. Interview Dry Run II. What to Bring to the Interview + Checklist III. When to Arrive IV. The Introduction + Handout V. The One-On-One Interview A. Questions to Ask the Employer + Handout B. Closing the Interview + Checklist VI. Alternative to the Traditional Interview: Take Control + Handout A. Prepare a PowerPoint Presentation B. Ask for a Problem C. Get the Grand Tour VII. Assignment for Course Credit

Module XV: Other Types of Interviews

I. Overview II. The Stress Interview III. The Good Cop / Bad Cop Interview IV. The Panel Interview V. The Hands-On Interview VI. The Wear You Down All Day Interview VII. The Cattle Call Interview VIII. The In-Box Exercise IX. The Long Distance Interview (Travel) X. The Videoconferencing Interview + Handout XI. The Lunch Interview + Handout XII. The Interactive or Fishbowl Interview + Handout XIII. The Puzzle Interview + Handout XIV. Assignment for Course Credit

Module XVI: Pre-Employment Checks & Drug Testing

I. Overview + Application Addendum II. Background Checks A. Reasons for Background Checks B. Investigated Issues C. What Employers Can’t Check D. Confidential Records E. Employer Reference Checks F. Prepare for a Background Check G. Notice of a Background Check H. Responding to the Bad News III. Drug Testing + Handout A. Typical Tests B. Hair Testing C. False Positives D. What to Do IV. Assignment for Course Credit

Module XVII: Following Up on the Interview

I. Follow Up A. Thank You / Follow Up Letters B. Alternatives to the Traditional Letter C. What’s Next II. Assignment for Course Credit

Module XVIII: Salary Negotiation

I. The Dreaded Question A. Salary Survey and Pricing Yourself + Handout II. Dissecting the Offer A. Primary Benefits B. Additional Perks and Benefits III. Negotiation / Offer Evaluation + Handout + Checklist IV. Multiple Offer Comparison Chart V. Employment Contracts VI. Assignment for Course Credit

Module XIX: Program Selling Strategies

I. Program Selling Strategies II. Various Sales Strategies III. Final Options When They Won’t Buy