HIAA 2009 Annual Report

HALIFAX INTERNATIONAL AIRPORT AUTHORITY ANNUAL REPORT 0 9 OUR PEOPLE – Jamie Wilkins, Tom Murray, Delbert Geddry, Bill Crosman, Jerry Staples, Twila Grosse, Charles Clow, Melvin Dinney, Leigh Robinson, David Snow, Art Nowen, Rhonda Brassard, Kim Oakley, Carl Brown, Tom Antonio, Joanne Fabrizi, Joyce Carter, Paul Baxter, William Cowan, Andy Lyall, Reginald Beeler, Stephanie Gorman, Nicole Burchell-Isenor, Lee Nolter, Chris Collier, John Melbourne, Gary Christian, Timothy Fisher, Sherrie Clow, Joey Young, Donald Lajoie, James Moulton, Arnold Wood, Todd Hickey, Blair Christian, Michael Hartlen, Ivan Frame, Garry Parsons, Richard Garson, Matthew McDonald, Daniel Chandler, Rachael Robinson, Sean Dempsey, Michael Samson, Paul Hood, Joseph MacLean, Stephen Fudge, Dan Tanner, Marlene More, Vernon Myers, Reginald Verge, Leonard Brown, Shawn DeLong, Paul Tuttle, Joey MacPherson, Barry Woynar, Janet Menzies, Catherine Huddleston, Danny Chaplin, Kim Keeling, Todd Ball, Kristopher Stevens, Catherine Towers, Cecillia Anderson, Scott Roberts, Tony McMillen, Alex Skinner, Karen Harrie, Donna Anderson, Paula Cannon, Tara Wheaton, Sandi Nicholson, Marcia Connolly, Tonya McLellan, Clayton Maynard, Kevin Boutilier, Michael Healy, William D. Turple, Douglas Kinsman, James Tanswell, Kellie Hannam, Gordon Duke, Douglas Meek, Kelly Martin, Tim Leeman, Jack Weir, Judy Snair, Peter Khattar, Esther MacDonald, Kelly Zwicker, Peter Sworin, Peter Snair, Janet Ingraham, Leonard MacDonald, Jane Scott, Kenneth Bayers, Douglas Eisan, Paul Dalrymple, Lydia Bowie, Richard Wyatt, Tom Ruth, Allan Pace, Milly Hardwick, Drake Clarke, Robert Hewitt, Keith Conner, Troy Appleby, Robert Clarke, Cathy Walker, Gerry Rygiel, Peter Spurway, Wayne DeCoste, Ron Conway, William Wellwood, Clifford Gillie, Jonathan Heffernan, Bruce Gaudet, Deborah MacLeod, Jeff MacMillan, Gary Porter, Larry Naugle, Jennifer Delorey Lyon, Timothy Bull, Terry Hilchey, Alastair Cox, Howard Rose, Stephen Whalen, Harry McMullen, Ashley Barnes, Ruth Stoddard, Mark Bowser, David Dawe, Kim Porter, Stephen Bezanson, Donald Myers, Franklin Leavitt, Gregory Shackleton, Anita Chisholm, Michael Hat!eld, Marcel Laforest, Steven Hilchie, Brian Thomas, Dan Pride, Alan Carragher, Norman Ross, Roxanne Hilchie, David Brown, Edward Dempsey, Kevin Mosher, Jeremy Carrier, Thomas Maguire, Brian Gillette, Michael MacEwan, Dean Letto, Carol Mackie, Kenneth Champion, Mike Maxwell, Michael Walker, Malcolm Phippen, Shawn Hicks, Robert Silver, Nancy Fong, Peter Hilton, Robert Ettinger, Steven Nelson, Richard Boutilier, Alan O’Leary, Burton Wright, Joyce Hoskin, Derek Forrest, Richard Gooding, Tim Zinck, William A. Turple, Mark Urquhart, Anil Mohan, Karen Sinclair ( AS OF DECEMBER 31, 2009). HALIFAX INTERNATIONAL AIRPORT AUTHORITY Mission Strategic Priorities Connecting Nova Scotia to the Halifax International Airport Authority has identi!ed world through "ight. eight strategic goals that support its mission and vision. Culture of Superior Service Aggressive Air Service Growth Create a culture in which all of our Aggressively pursue new passenger Vision employees and partners deliver and cargo air services with an superior service. emphasis on transborder and Great people delivering the best international routes. airport experience in the world. People Strategy Create opportunities for success Environmental Excellence through employee engagement, Take a leadership role in development and experience. environmental excellence. Safety and Security Improved Facilities and Services Implement an enterprise risk Improve facilities and services to management plan, protecting and optimize the airport experience, enhancing corporate reputation, in capabilities and processes. a fully integrated culture of safety and security. Proactive Advocacy Strengthen the advocacy program Revenue Diversi!cation to in"uence public opinion and Accelerate revenue diversi!cation. government policy. 2009 ANNUAL REPORT 1 Message from the Chair By effectively navigating the most profound global eco- And our new combined services complex – housing the nomic downturn in recent history, the Halifax International Airport Authority’s emergency response services and air- Airport Authority (Airport Authority) did more than prove !eld maintenance teams – will open as planned in 2010. its mettle in 2009. I am pleased to report that the Airport Authority ended Halifax International Airport Authority delivered. the year with a well-earned surplus, thanks to a culture While “delivering” is what we do every day at Atlantic of skilful and prudent !nancial management, where Canada’s gateway airport, doing so within the uncertain assumptions are carefully considered and progress and uncharted "ight path of 2009 made our achievements against strategy closely monitored. even more gratifying. By drawing on the Airport Authority’s These results were reaf!rmed by an independent core strengths – outstanding people, a measured performance review. As part of our ground lease with approach to !nancial management and a commitment Transport Canada, the Airport Authority is required to superior customer service – we set and successfully to undergo a management, operation and !nancial met an ambitious trajectory. assessment every !ve years. According to the report 2009’s achievements were driven by qualities that prepared by Chris Lowe Planning & Management consistently distinguish the Airport Authority both as an Group, the Airport Authority operates the airport in a outstanding organization and the keeper of a powerful safe and ef!cient manner, through effective !nancial economic engine for the region. and management controls, information systems and Qualities like conviction. Rather than delaying or pulling management practices. back on key capital and operational initiatives, in 2009 At the core of our successes in 2009 is a sense of the Airport Authority chose to stay the course. In so mutual respect and shared purpose demonstrated by doing, we delivered on eight major capital projects – Airport Authority employees and the 5,500 people who all of which came in on or under budget, and on time. make up the Halifax Stan!eld International Airport (HSIA) Today, our $82-million groundside redevelopment pro- community. Building this pride of accomplishment took gram, featuring one of the most technologically advanced on a new energy in 2009, driven by the Airport Authority’s parking structures in Canada, is complete. By year-end, vision of “Great people delivering the best airport experi- Nova Scotia seafood exporters were already taking ence in the world.” advantage of the airport’s new multi-tenant cargo facility. And deliver we did. 2 HALIFAX INTERNATIONAL AIRPORT AUTHORITY “ By drawing on the Airport Authority’s core strengths – outstanding people, a measured approach to !nancial management and a commitment to superior customer service – we set and successfully met an ambitious trajectory.” In a time where the term “world class” is often an empty ing our organization. Their contribution and leadership is cliché, HSIA is setting global standards for airport cus- key to our success. tomer service. For the seventh year in a row, HSIA was In 2009, we welcomed two new members to our named the best airport for customer satisfaction in its Board of Directors: Marie Mullally, President and CEO of class (under !ve million passengers) in the 2009 Airport the Nova Scotia Gaming Corporation, and Robin Wilber, Service Quality passenger ratings. HSIA was also ranked President of Elmsdale Lumber Company Limited. by passengers as the second-best airport in North Together as partners, our Board of Directors and America, regardless of size, behind Austin, Texas. Executive Management Team helped pilot the Airport When you consider that HSIA contributes more than Authority through an often turbulent, although ultimately $1.27 billion to the Nova Scotia economy, our airport successful, 2009. Working with colleagues of this calibre is more than simply YHZ on a baggage tag. As a major – amazingly talented individuals committed to the values Bob Winters economic, !scal and employment generator, it’s a and vision of the Airport Authority – is a privilege, and I Chair of the Board of Directors powerful asset to Halifax, to the province and, indeed, to thank each of them. Atlantic Canada. Add to that our state-of-the-art facilities In the end, one word best describes 2009: excep- and infrastructure, growing international passenger and tional. Thanks to exceptional people from across the cargo connections, and features like U.S. preclearance airport community working as a team under exceptional and the new multi-tenant cargo facility, it’s clear: Halifax circumstances, we delivered positive results. For any Stan!eld International Airport is the region’s economic air business, that’s the securest of all foundations. For the gateway to the world. Airport Authority, that’s the strength we take forward As the Airport Authority goes about managing this vital into 2010. infrastructure, we are fortunate to have a group of dedi- cated men and women – our Board of Directors – steer- 2009 ANNUAL REPORT 3 Message from the President & CEO “ Halifax Stan!eld International Airport’s In an unsettling and uncertain year, one marked by retrenching and recon!guring across the economy, the Air- impact reaches beyond the airport itself. port Authority countered the trend. Not only did we realize a As it succeeds, it creates opportunities respectable surplus and maintain our A+ credit rating, thanks to careful stewardship

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