2020 Pacifica and Voyager ©2019 FCA US LLC

20_RU_GW_EN_US AND VOYAGER PACIFICA FIRST EDITION INFORMATION WARRANTY

2020 Pacifica and Voyager ©2019 FCA US LLC. All Rights Reserved. WARRANTY Chrysler is a registered trademark of FCA US LLC. App Store is a registered INFORMATION trademark of Apple Inc. Google Play Store is a registered trademark of Google. Printed in the U.S.A.

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WARRANTY COVERAGE AT A GLANCE 1 1

DESCRIPTION 5 Yr/ Unlimited Yr/ 5 3 Yr/ Unlimited Yr/ 3 8 Yr/ 80,000 Mi 80,000 Yr/ 8 7 Yr/ 70,000 Mi 70,000 Yr/ 7 2 Yr/ 24,000 Mi 24,000 Yr/ 2 Mi 60,000 Yr/ 5 1 Yr/ 12,000 Mi 12,000 Yr/ 1 Mi 50,000 Yr/ 3 3 Yr/ 36,000 Mi 36,000 Yr/ 3 10 Yr/ 150,000 Mi 150,000 Yr/ 10 10 Yr/ 100,000 Mi 100,000 Yr/ 10 Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti-Corrosion Perforation Limited Warranty: — All Panels — Outer Panels Powertrain Limited Warranty High Voltage Battery Limited Warranty: — ZEV States2 — Non-ZEV States Federal Emissions Warranty Federal Emissions Warranty: — Specified Components

1. FCA US LLC Additional Coverage 2. ZEV states, see card “Supplement to the California Emission Warranty Book” for list. 2019_CHRY_RU_HYBRID_GW_USA.book Page 2

1. Your Legal Rights Under These Limited Warranties ...... 6 B. What Is Covered...... 10 1.1. Incidental And Consequential Damages Not C. How Long It Lasts...... 10 Covered ...... 6 D. Towing Costs Are Covered...... 10 E. Parts Covered...... 10 2. What Is Covered Under FCA US LLC's Warranties...... 7 F. Other Provisions Of This Powertrain Limited 2.1. Basic Limited Warranty...... 7 Warranty...... 11 A. Who Is Covered ...... 7 2.5. High Voltage Battery Limited Warranty ...... 12 B. What Is Covered...... 7 A. Who Is Covered ...... 12 C. Items Covered By Other Warranties...... 7 B. High Voltage Battery — When It Begins ...... 12 D. Towing Costs Are Covered Under Certain C. Towing Costs Are Covered...... 12 Circumstances ...... 7 E. When It Begins...... 8 3. What Is Not Covered...... 13 F. When It Ends ...... 8 3.1. Modifications Not Covered...... 13 G. Registration And Operation Requirements...... 8 A. Some Modifications Do Not Void The H. If Your Vehicle Leaves The United States, Warranties But Are Not Covered ...... 13 Including United States Possessions And B. Modifications That WILL Void Your Territories As Part Of The United States For Warranties...... 13 Warranty Purposes ...... 8 3.2. Environmental Factors Not Covered ...... 14 2.2. Corrosion Warranty ...... 9 3.3. Maintenance Costs Not Covered ...... 14 A. Who Is Covered ...... 9 3.4. Racing Not Covered...... 14 B. What Is Covered...... 9 3.5. Certain Kinds Of Corrosion Not Covered ...... 15 C. How Long It Lasts...... 9 3.6. Other Exclusions...... 15 D. What Is Not Covered ...... 9 3.7. Total Loss, Salvage, Junk, Or Scrap Vehicles Not 2.3. Restraint System Limited Warranty, Vehicles Sold Covered ...... 16 And Registered In The State Of Kansas Only ...... 9 3.8. Restricted Warranty ...... 16 2.4. Powertrain Limited Warranty ...... 10 A. Who Is Covered ...... 10 2019_CHRY_RU_HYBRID_GW_USA.book Page 3

4. Other Terms Of Your Warranties...... 17 B. What To Do...... 21 4.1. Exchanged Parts May Be Used In Warranty C. Covered Services:...... 22 Repairs ...... 17 D. If Unable To Contact Roadside Assistance...... 23 4.2. Pre-Delivery Service...... 17 6.3. Emergency Warranty Repairs...... 23 4.3. Production Changes...... 17 6.4. Getting Service Under The Federal Emission Performance Warranties...... 23 5. Emission Warranties Required By Law ...... 18 A. What To Do...... 23 5.1. Federal Emission Warranty ...... 18 B. Further Steps You Can Take, And How To Get A. Parts Covered For Two Years Or 24,000 More Information ...... 24 Miles...... 18 B. Parts Covered For Eight Years Or 80,000 7. How To Deal With Warranty Problems...... 25 Miles...... 18 7.1. Steps To Take ...... 25 5.2. Emission Performance Warranty...... 19 A. In General...... 25 B. What FCA US LLC Will Do...... 25 6. How To Get Warranty Service...... 20 C. If Your Problem Still Is Not Resolved For 6.1. Where To Take Your Vehicle...... 20 Customers Residing In Arkansas, Idaho, A. In the United States (We Include US Possessions Kentucky, Minnesota And Montana ONLY ...... 25 And Territories As Part Of The United States For D. Notice Under State Lemon Laws...... 27 Warranty Purposes)...... 20 7.2. Helpful Addresses And Telephone Numbers ...... 28 B. In Canada And Mexico ...... 20 C. In A Foreign Country Outside Of North 8. Optional Service Contract ...... 29 America ...... 20 9. Maintenance ...... 30 D. If You Move...... 21 E. Notice: ...... 21 9.1. General Information...... 30 6.2. How To Get Roadside Assistance Service - US Or 9.2. Where To Go For Maintenance ...... 30 Canada Only*...... 21 A. Who Is Covered ...... 21 2019_CHRY_RU_HYBRID_GW_USA.book Page 4

4 YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES 1. Your Legal Rights Under These 1.1. Incidental And Consequential Damages Limited Warranties Not Covered Your warranties do not cover any incidental or The warranties contained in this booklet are the only consequential damages connected with your express warranties that FCA US LLC ("FCA US") vehicle’s failure, either while under warranty or makes for your vehicle. These warranties give you afterward. specific legal rights. You may also have other rights that vary from state to state. For example, you may Examples of such damages include: have some implied warranties, depending on the state • Lost time where your vehicle was sold or is registered. • Inconvenience These implied warranties are limited, to the extent • The loss of the use of your vehicle allowed by law, to the time periods covered by the • The cost of rental vehicles, gasoline, telephone, travel, or express written warranties contained in this booklet. lodging If you use your vehicle primarily for business or • The loss of personal or commercial property commercial purposes, then these implied warranties do • The loss of revenue not apply and FCA US LLC completely disclaims them Some states do not allow incidental or consequen- to the extent allowed by law. And the implied warranty tial damages to be excluded or limited, so this exclu- of fitness for a particular purpose does not apply if your sion may not apply to you. vehicle is used for racing, even if the vehicle is equipped for racing. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. 2019_CHRY_RU_HYBRID_GW_USA.book Page 5

WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES 5 2. What Is Covered Under FCA US C. Items Covered By Other Warranties LLC's Warranties The following are covered by separate warranties offered by their makers. They are not covered by the 2.1. Basic Limited Warranty Basic Limited Warranty: • Tires A. Who Is Covered • Unwired headphones You are covered by the Basic Limited Warranty if you • Items added or changed after your vehicle left the manu- are a purchaser for use of the vehicle. facturing plant, such as accessories or protection products, or items changed because of customization or van B. What Is Covered conversion The Basic Limited Warranty covers the cost of all parts Be sure you get a copy of any warranty that applies and labor needed to repair any item on your vehicle to these items from an authorized dealer, or from the when it left the manufacturing plant that is defective in maker of the product. material, workmanship or factory preparation. There is no list of covered parts since the only exception are D. Towing Costs Are Covered Under Certain tires and Unwired headphones. You pay nothing for Circumstances these repairs. These warranty repairs or adjustments — The Roadside Assistance covers the cost of towing your including all parts and labor connected with them — vehicle to the nearest Chrysler, Dodge, Jeep®, or Ram will be made by an authorized dealer at no charge, dealer if your vehicle becomes disabled as a result of a using new or remanufactured parts. mechanical breakdown. If you choose to go to another dealership, you will be responsible for the cost if the extra distance exceeds ten miles. Refer to “section 6.2” for information on how to get towing service in the United States and Canada. 2019_CHRY_RU_HYBRID_GW_USA.book Page 6

6 WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES

E. When It Begins G. Registration And Operation Requirements The Basic Limited Warranty begins on either of the The Basic Limited Warranty covers your vehicle only if: following dates, whichever is earlier: • The vehicle was built for sale in the US. • The date you take delivery of the vehicle. • The vehicle is registered in the US. • The date when the vehicle was first put into use — for • The vehicle is driven mainly in the US or Canada. example, as a dealer “demo” or as a FCA US LLC • The vehicle is operated and maintained in the manner company vehicle. described in your Owner’s Manual. F. When It Ends H. If Your Vehicle Leaves The United States, The Basic Limited Warranty lasts for 36 months from Including United States Possessions And the date it begins or for 36,000 miles on the odometer, Territories As Part Of The United States For whichever occurs first. But the following items are Warranty Purposes covered only for 12 months or for 12,000 miles on the EXCEPT WHERE SPECIFICALLY REQUIRED BY odometer, whichever occurs first: LAW, THERE IS NO WARRANTY COVERAGE • Brakes (rotors, pads, linings, and drums) FOR THIS VEHICLE IF IT IS SOLD OR REGIS- • Bulbs TERED OUTSIDE OF THE UNITED STATES. • Clutch Discs or Modular Clutch Assembly (if equipped) This policy does not apply to vehicles that have • Wheel Alignment and Wheel Balancing received authorization for export from FCA US LLC. • Windshield and Rear Window Dealers may not give authorization for export. You • Wiper Blades should consult an authorized dealer to determine this vehicle’s warranty coverage if you have any questions. This policy does not apply to vehicles registered to US government officials or military personnel on assignment outside of the United States. 2019_CHRY_RU_HYBRID_GW_USA.book Page 7

WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES 7 2.2. Corrosion Warranty • For an outer-body sheet metal panel — one that is finish-painted and that someone can see when walking A. Who Is Covered around the vehicle — the limits are five years, with no You are covered if you are a purchaser for use of the mileage limit. vehicle. D. What Is Not Covered B. What Is Covered Please note that while the standard Corrosion Limited This warranty covers the cost of all parts and labor Warranty applies to defects in material and/or work- needed to repair or replace any sheet metal panels that manship, it does not cover the vehicle's matte finish get holes from rust or other corrosion. If a hole occurs appearance (if equipped). because of something other than corrosion, this Maintaining the matte finish appearance is solely the warranty does not apply. Cosmetic or surface corrosion responsibility of the vehicle owner as described in your — resulting, for example, from stone chips or scratches Owner's Information. in the paint — is not covered. For more details on what is not covered by this warranty, refer to “section 3.5”. 2.3. Restraint System Limited Warranty, Vehicles Sold And Registered In The C. How Long It Lasts State Of Kansas Only The Corrosion Warranty starts when your Basic Limited Warranty begins under “section 2.1 E”. For vehicles sold and registered in the State of Kansas, seat belts and related seat belt components are This warranty has two time-and-mileage limits: warranted against defects in workmanship and mate- • For sheet metal panels, the limit is 36 months, with no rials for 10 years, regardless of mileage. This warranty mileage limit. does not cover replacement of seat belts and related components required as the result of collision. 2019_CHRY_RU_HYBRID_GW_USA.book Page 8

8 WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES 2.4. Powertrain Limited Warranty If you choose to go to another dealership, you will be responsible for the cost if the extra distance A. Who Is Covered exceeds 10 miles. Refer to “section 6.2” for informa- You are covered by the Powertrain Limited Warranty if tion on how to get towing service in the United States you are a purchaser for use of the vehicle. and Canada. B. What Is Covered E. Parts Covered The Powertrain Limited Warranty covers the cost of all The Powertrain Limited Warranty covers these parts parts and labor needed to repair a powertrain compo- and components of your vehicle's powertrain supplied nent listed in “section 2.4 E” that is defective in work- by FCA US LLC: manship and materials. NOTE: C. How Long It Lasts MANUAL TRANSMISSION CLUTCH PARTS ARE NOT COVERED UNDER THE POWERTRAIN The Powertrain Limited Warranty lasts for up to five LIMITED WARRANTY. years or 60,000 miles on the odometer, whichever occurs first, calculated from the start date of the Basic Gasoline Engine: Limited Warranty, as set forth in “section 2.1 E”. Cylinder block and all internal parts; cylinder head assemblies; timing case, timing chain, timing belt, D. Towing Costs Are Covered gears and sprockets; vibration damper; oil pump; water The Roadside Assistance covers the cost of towing your pump and housing; intake and exhaust manifolds; vehicle to the nearest authorized Chrysler, Dodge, Jeep flywheel with starter ring gear; core plugs; valve or Ram dealer if your vehicle cannot be driven because covers; oil pan; turbocharger housing and internal a covered part has failed. parts; turbocharger wastegate actuator; supercharger; serpentine belt tensioner; seals and gaskets for listed components only. 2019_CHRY_RU_HYBRID_GW_USA.book Page 9

WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES 9

Transmission: Rear Wheel Drive (RWD): Transmission case and all internal parts; torque Rear axle housing and all internal parts; axle shafts; converter; drive/flex plate; transmission range switch; axle shaft bearings; drive shaft assemblies; drive shaft speed sensors; pressure sensors; transmission control center bearings; universal joints and yokes; seals and module; bell housing; oil pan; seals and gaskets for gaskets for listed components only. listed components only. Four Wheel Drive (4WD): Front Wheel Drive (FWD): Transfer case and all internal parts; transfer case Transaxle case and all internal parts; axle shaft assem- control module and shift mode motor assembly; axle blies; constant velocity joints and boots; differential housing and all internal parts; axle shafts; axle shaft cover; oil pan; transaxle speed sensors; transaxle sole- bearings; drive shafts assemblies (front and rear); drive noid assembly; PRNDL position switch; transaxle elec- shaft center bearings; universal joints and yokes; tronic controller; torque converter; seals and gaskets disconnect housing assembly; seals and gaskets for the for listed components only. listed components only. All Wheel Drive (AWD): F. Other Provisions Of This Powertrain Limited Power transfer unit and all internal parts; viscous Warranty coupler; axle housing and all internal parts; constant All other terms of the New Vehicle Limited Warranty velocity joints and boots; driveshaft and axle shaft including the “section 1” (Your Legal Rights Under assemblies; differential carrier assembly and all These Limited Warranties) and “section 3” (What Is internal parts; output ball bearing; output flange; end Not Covered) apply to this Powertrain Limited cover; overrunning clutch; vacuum motor; torque tube; Warranty. pinion spacer and shim, seals and gaskets for listed components only. 2019_CHRY_RU_HYBRID_GW_USA.book Page 10

10 WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES 2.5. High Voltage Battery Limited Warranty C. Towing Costs Are Covered A. Who Is Covered The Roadside Assistance covers the cost of towing your vehicle to the nearest authorized Chrysler, Dodge Jeep You are covered by the High Voltage Battery Limited or Ram dealer if your vehicle cannot be driven because Warranty if you are a purchaser for use of the vehicle. a covered part has failed. B. High Voltage Battery — When It Begins If you choose to go to another dealership, you will • Vehicles certified for sale and registered in the state of be responsible for the cost if the extra distance exceeds California or states that adopt California ZEV regula- ten miles. Refer to “section 6.2” for information on how tions — the High Voltage Battery coverage is 10 years to get towing service in the United States and Canada. or 150,000 miles on the odometer, whichever occurs first, calculated from the start date of the Basic Limited Warranty, as set forth in “section 2.1 E”. • Vehicles certified for sale and registered in states not adopting California ZEV regulations - the High Voltage Battery coverage is ten years or 100,000 miles on the odometer, whichever occurs first, calculated from the start date of the Basic Limited Warranty, as set forth in “section 2.1 E”. 2019_CHRY_RU_HYBRID_GW_USA.book Page 11

WHAT IS NOT COVERED 11 3. What Is Not Covered Examples of the types of alterations not covered are: • Installing accessories — except for genuine FCA US 3.1. Modifications Not Covered LLC/MOPAR® accessories installed by an authorized Chrysler, Dodge, Jeep or Ram dealer. A. Some Modifications Do Not Void The • Applying rustproofing or other protection products. Warranties But Are Not Covered • Changing the vehicle's configuration or dimensions, such Certain changes that you might make to your vehicle do as converting the vehicle into a limousine or food service not, by themselves, void the warranties described in vehicle. this booklet. Examples of some of these changes are: • Using any refrigerant that FCA US LLC has not • Installing non-FCA US LLC parts, components, or equip- approved. ment such as, a non-FCA US radio or speed control. B. Modifications That WILL Void Your Warranties • Using special non-FCA US LLC materials or additives. These actions will void your warranties: But your warranties do not cover any part that was • Disconnecting, tampering with, or altering the odometer not on your vehicle when it left the manufacturing plant will void your warranties, unless your repairing techni- or is not certified for use on your vehicle. Nor do they cian follows the legal requirements for repairing or cover the costs of any repairs or adjustments that might replacing odometers. be caused or needed because of the installation or use • Attaching any device that disconnects the odometer will of non-FCA US LLC parts, components, equipment, also void your warranties. materials, or additives. Performance or racing parts are considered to be non-FCA US LLC parts. Repairs or adjustments caused by their use are not covered under your warranties. 2019_CHRY_RU_HYBRID_GW_USA.book Page 12

12 WHAT IS NOT COVERED 3.2. Environmental Factors Not Covered The warranties do not cover the costs of your vehicle’s normal or scheduled maintenance, the parts Your warranties do not cover damage caused by envi- and services that all vehicles routinely need. Some of ronmental factors such as airborne fallout, bird drop- these parts and services, which your warranties do not pings, insect damage, chemicals, tree sap, salt, ocean cover, include: spray, acid rain, and road hazards. Nor do your warranties cover damage caused by hailstorms, windstorms, • Lubrication tornadoes, sandstorms, lightning, floods, and earth- • Engine tune-ups quakes. • Replacing filters, coolant, spark plugs, or fuses, unless those costs result from a covered repair Your warranties do not cover conditions resulting from anything impacting the vehicle. This includes • Cleaning and polishing cracks and chips in glass, scratches and chips in painted • Replacing worn wiper blades, worn brake pads and surfaces, or damage from collision. linings, or clutch linings 3.3. Maintenance Costs Not Covered 3.4. Racing Not Covered Your warranties do not cover the costs of repairing Your warranties do not cover the costs of repairing damage caused by poor or improper maintenance. Nor damage or conditions caused by racing, nor do they do they cover damage caused by the use of contami- cover the repair of any defects that are found as the nated fuels, or by the use of fuels, oils, lubricants, result of participating in a racing event. cleaners or fluids other than those recommended in your Owner’s Manual. 2019_CHRY_RU_HYBRID_GW_USA.book Page 13

WHAT IS NOT COVERED 13 3.5. Certain Kinds Of Corrosion Not 3.6. Other Exclusions Covered Your warranties do not cover the costs of repairing Your warranties do not cover the following: damage or conditions caused by any of the following: • Corrosion caused by accident, damage, abuse, or vehicle • Fire or accident alteration. • Abuse or negligence • Surface corrosion caused by such things as industrial • Misuse — for example, driving over curbs or overloading fallout, sand, salt, hail, ocean spray, and stones. • Tampering with the emission systems, or with a part that • Corrosion caused by the extensive or abnormal transport could affect the emission systems of caustic materials like chemicals, acids, and fertilizers. • Use of used parts, even if they were originally supplied by • Corrosion of special bodies, body conversions, or equip- FCA US LLC however, authorized FCA US LLC/Mopar ment that was not on your vehicle when it left the manu- remanufactured parts are covered facturing plant or was not supplied by FCA US LLC. • Windshield or rear window damage from external objects • Any changes made to your vehicle that don’t comply with FCA US LLC • Using any fluid that does not meet the minimum recom- mendations in your Owner's Manual. 2019_CHRY_RU_HYBRID_GW_USA.book Page 14

14 WHAT IS NOT COVERED 3.7. Total Loss, Salvage, Junk, Or Scrap 3.8. Restricted Warranty Vehicles Not Covered FCA US LLC may restrict the warranty on your vehicle A vehicle has no warranty coverage of any kind if: if the vehicle is not properly maintained, or if the • The vehicle is declared to be a total loss by an insurance vehicle is abused or neglected, and the abuse or neglect company. interferes with the proper functioning of the vehicle. If • The vehicle is rebuilt after being declared to be a total loss the warranty is restricted, coverage may be denied or by an insurance company. subject to approval by FCA US LLC before covered repairs are performed. • The vehicle is issued a certificate of title indicating that it is designated as “salvage”, “junk”, “rebuilt”, “scrap”, or some similar word. FCA US LLC will deny warranty coverage without notice if it learns that a vehicle is ineligible for coverage for any of these reasons. 2019_CHRY_RU_HYBRID_GW_USA.book Page 15

OTHER TERMS OF YOUR WARRANTIES 15 4. Other Terms Of Your Warranties To help control suspected ozone-depleting agents, the Environmental Protection Agency (EPA) requires 4.1. Exchanged Parts May Be Used In the capture, purification, and reuse of automotive air Warranty Repairs conditioning refrigerant gases. As a result, a repair to the sealed portion of your air conditioning system may In the interest of customer satisfaction, FCA US LLC involve the installation of purified reclaimed refrig- may offer exchange service on some vehicle parts. This erant. service is intended to reduce the amount of time your vehicle is not available for your use because of repairs. 4.2. Pre-Delivery Service Parts used in exchange service may be new, remanufac- A defect in or damage to the mechanical, electrical, tured, reconditioned, or repaired, depending on the part sheet-metal, paint, trim, and other components of your involved. vehicle may have occurred at the factory or while it was All exchange parts that might be used meet FCA US being shipped to an authorized dealer. LLC standards, and have the same warranties as new Such a defect or damage is usually detected and parts. corrected at the factory. In addition, dealers must Examples of the kinds of parts that might be serviced in inspect each vehicle before delivery. They repair any this way are: defects or damage detected before the vehicle is deliv- • Engine Assemblies ered to you. • Transmission Assemblies 4.3. Production Changes • Instrument Cluster Assemblies • Radios, CD and DVD Players Changes may be made in vehicles sold by FCA US LLC and its authorized dealers at any time without incurring • Speedometers any obligation to make the same or similar changes on • Powertrain Control Modules (PCM) vehicles previously built or sold. 2019_CHRY_RU_HYBRID_GW_USA.book Page 16

16 EMISSION WARRANTIES REQUIRED BY LAW 5. Emission Warranties Required • Intake Manifold By Law • On-Board Diagnostic-System Components • Oxygen Sensors 5.1. Federal Emission Warranty • Positive Crankcase-Ventilation (PCV) Valve or Orifice • Secondary Ignition Wires A. Parts Covered For Two Years Or 24,000 Miles • Spark Plugs Federal law requires FCA US LLC to warrant the • Throttle Body following emissions parts for two years or 24,000 miles, • Transmission Control Module (TCM) whichever occurs first. FCA US LLC covers all of these • Vacuum Hoses, Clamps, And Fittings (as well as tubing used parts under the FCA US LLC Limited Emission Warranty for these components) for 10 years or 100,000 miles, whichever occurs first. • Vacuum, Temperature, Altitude, Speed, Time-Sensitive Valves, Pacifica Hybrid Sensors, and Switches (used in these components and systems) • Air System Controls B. Parts Covered For Eight Years Or 80,000 Miles • Electronic Fuel Injection System (including injectors) • Evaporative-Emission Canister and Controls If your vehicle has one of the following parts, this Federal Emission Warranty covers that part for a period of eight • Exhaust Manifold years or 80,000 miles, whichever occurs first, calculated • Exhaust Gas Recirculation (EGR) Valve and Control System from the start of the Basic Limited Warranty as set forth in • Exhaust Pipes (between exhaust manifold and catalyst) “section 2.1 E”. FCA US LLC covers all these parts under • Fuel Cap and Tank Assembly, Pump, and Fuel Lines the FCA US LLC Limited Emission Warranty for 10 years • Hybrid Charging System or 100,000 miles, whichever occurs first. The covered • Hybrid Electric Cooling System parts are: • Hybrid Power Inverter System • Catalytic Converter • Ignition System • Powertrain Control Module (PCM) 2019_CHRY_RU_HYBRID_GW_USA.book Page 17

EMISSION WARRANTIES REQUIRED BY LAW 17 5.2. Emission Performance Warranty • Your vehicle has failed a federally approved state or local emissions test. This warranty supplements the federal warranty under • Your vehicle has been maintained and operated properly “section 5.1”. It lasts for two years or 24,000 miles on up until it fails such a test. the odometer, whichever occurs first. If your vehicle has one of the following parts, catalytic converter and • You face a real penalty — for example, a fine or the loss Powertrain Control Module (PCM), this Federal Emis- of the use of your vehicle — because the vehicle has failed the test. sion Warranty covers that part for a period of eight years or 80,000 miles, whichever occurs first. These Refer to "section 6.4" (Getting Service Under The limits are counted from the time when your Basic Federal Emission Performance Warranties) for further Limited Warranty begins described in “section 2.1 E”. information on how to get service under this warranty. The Emission Performance Warranty covers the cost of repairing or adjusting any components or parts that might be needed for your vehicle to pass Federal Emis- sion Standards for a federally approved state or local emissions test, but only if: 2019_CHRY_RU_HYBRID_GW_USA.book Page 18

18 HOW TO GET WARRANTY SERVICE 6. How To Get Warranty Service C. In A Foreign Country Outside Of North America If you are traveling temporarily outside of North 6.1. Where To Take Your Vehicle America, and your vehicle remains registered in the United States: A. In the United States (We Include US Possessions And Territories As Part Of The • You should take your vehicle to an authorized Chrysler, Dodge, Jeep or Ram dealer. They should give you the United States For Warranty Purposes) same warranty service you receive in the United States. Warranty service must be done by an authorized • If the authorized dealership charges you for repairs which Chrysler, Dodge, Jeep or Ram dealer. We strongly you feel should be covered under your warranty, please recommend that you take your vehicle to your selling get a detailed receipt for the work done. Make sure that dealer. They know your vehicle best, and are most this receipt lists all warranty repairs and parts that were concerned that you get prompt and high quality service. involved. This receipt will be similar to the one used by If you move within the United States, warranty service the authorized dealer who normally services your vehicle. may be requested from any authorized Chrysler, • When your vehicle returns to the United States, contact Dodge, Jeep or Ram dealer. the FCA US LLC Customer Assistance Center in “section 7.2” for reimbursement consideration. You will normally B. In Canada And Mexico need to provide a copy of the receipt, your vehicle regis- If you are traveling temporarily in Canada or Mexico, tration and any other relevant documents. and your vehicle remains registered in the United • Reimbursement will not be considered if the vehicle does States, your FCA US LLC warranty still applies. not return to the United States. Service may be requested at any authorized Chrysler, Dodge, Jeep or Ram dealership. 2019_CHRY_RU_HYBRID_GW_USA.book Page 19

HOW TO GET WARRANTY SERVICE 19 D. If You Move 6.2. How To Get Roadside Assistance If you move to another country, be sure to contact the Service - US Or Canada Only* FCA US LLC Customer Assistance Center in “section A. Who Is Covered 7.2” and the customs department of the destination country before you move. Vehicle importation rules You are covered by the Roadside Assistance services if vary considerably from country to country. You may be you are a purchaser for use of the vehicle. The Roadside required to present documentation of your move to Assistance services lasts for five years or 60,000 miles FCA US LLC in order to continue your warranty on the odometer, whichever occurs first, calculated coverage. You may also be required to obtain docu- from the start date of the Basic Limited Warranty, as set mentation from FCA US LLC in order to register your forth in “section 2.1 E”. vehicle in your new country. * Towing services provided through Cross Country Motor Club, Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI, and WY, where E. Notice: services are provided by Cross Country Motor Club of California, Inc., Medford, MA 02155. If your vehicle is registered outside of the United States, and you have not followed the procedure set out above, B. What To Do your vehicle will no longer be eligible for warranty If your vehicle requires jump start assistance, out of coverage of any kind. Vehicles registered to United gas/fuel delivery, tire service, lockout service or towing States government officials or military personnel on as a result of a mechanical breakdown, call assignment outside of the US will continue to be 800-521-2779 for assistance. covered. 2019_CHRY_RU_HYBRID_GW_USA.book Page 20

20 HOW TO GET WARRANTY SERVICE

Provide your name, Vehicle Identification Number Battery Jump Assistance (VIN), license plate number, and your location, No time is a good time for a depleted battery, but with including the telephone number from which you are Roadside Assistance, you do not have to worry about calling. Briefly describe the nature of the problem and being stranded. We will dispatch a service provider to answer a few simple questions. provide you with a battery jump anytime, day or night. You will be given the name of the service provider Lockout Service and an estimated time of arrival. If you feel you are in an “unsafe situation”, please let us know. With your Whether the keys are locked in your vehicle or frozen consent, we will contact local police or safety authori- locks are keeping you from getting on your way, Road- ties. side Assistance can assist you. This service is limited to providing access to the vehicle's seating area. It does C. Covered Services: not cover the cost of replacement keys. Flat Tire Service Towing Service If you are inconvenienced by a flat tire, we will Our towing service gives you peace of mind and confi- dispatch a service provider to use your vehicle's tempo- dence. If your vehicle becomes disabled as a result of a rary spare tire (if equipped) as recommended in your mechanical breakdown, Roadside Assistance will Owner's Manual. This is not a permanent flat tire dispatch towing service to transport your vehicle to the repair. closest authorized Chrysler, Dodge, Jeep or Ram Out of Gas/Fuel Delivery dealer. If you choose to go to another dealership, you will be responsible for the cost if the extra distance Drivers cannot always count on a gas station being exceeds 10 miles. nearby - especially when traveling away from home. We will dispatch a service provider to deliver a small amount of fuel (maximum two gallons) to get you to a nearby station. 2019_CHRY_RU_HYBRID_GW_USA.book Page 21

HOW TO GET WARRANTY SERVICE 21 D. If Unable To Contact Roadside Assistance 6.3. Emergency Warranty Repairs If you are unable to contact Roadside Assistance and If you have an emergency and have to get a warranty you obtain towing services on your own, you may repair made by someone other than an authorized submit your original receipts from the licensed towing Chrysler, Dodge, Jeep or Ram dealer, follow the reim- or service facility, for services rendered within 30 days bursement procedure in “section 6.1 C”. of the occurrence. Be sure to include your Vehicle Identification Number (VIN), odometer mileage at the 6.4. Getting Service Under The Federal time of service and current mailing address. We will Emission Performance Warranties process the claim based on vehicle and service eligi- bility. If eligible, we will reimburse you for the reason- A. What To Do able amounts you actually paid, based on the usual and If your vehicle has failed an emissions test described in customary charges for that service in the area where “section 5.2”: they were provided. FCA US LLC's determination • Take it to an authorized Chrysler, Dodge, Jeep or Ram relating to reimbursement are final. Correspondence dealer as soon as possible. should be mailed to: • Give the service representative the printout showing that FCA US LLC Roadside Assistance your vehicle failed the test. P.O. Box 9145 • If possible, bring all service receipts, maintenance logs, and records proving that your vehicle has been properly Medford, MA 02155 maintained, since you may be required to show them. Attention: Claims Department 2019_CHRY_RU_HYBRID_GW_USA.book Page 22

22 HOW TO GET WARRANTY SERVICE

B. Further Steps You Can Take, And How To Get If you want more information about getting service More Information under the Federal Emission Warranty or the Perfor- If you think your authorized dealer has wrongly denied mance Warranty, or if you want to report what you you Emission Warranty coverage, follow the steps think is a violation of these warranties, you can contact: described in “section 7.1”. FCA US LLC will reply to Manager, Certification and Compliance you in writing within 30 days after receiving your Division Warranty Claims complaint or within the time limit required by local or state law. If the owner is not notified within 30 days Environmental Protection Agency (EPA) that a performance warranty claim is denied, the manu- 1200 Pennsylvania Avenue, NW facturer must repair the vehicle free of charge. Mail Code 6403J Washington, D. C. 20460 2019_CHRY_RU_HYBRID_GW_USA.book Page 23

HOW TO DEAL WITH WARRANTY PROBLEMS 23 7. How To Deal With Warranty B. What FCA US LLC Will Do Problems Once you have followed the two steps described in “section 7.1 A”, a FCA US LLC representative at FCA 7.1. Steps To Take US LLC headquarters will review your situation. If it is something that FCA US LLC can help you with, FCA A. In General US LLC will provide an authorized dealer with all the Normally, warranty problems can be resolved by your information and assistance necessary to resolve the authorized dealer’s sales or service departments. That problem. Even if FCA US LLC cannot help you, FCA is why you should always talk to your authorized US LLC will acknowledge your contact and explain dealer’s service manager or sales manager first. But if FCA US LLC's position. you are not satisfied with your dealer’s response to your C. If Your Problem Still Is Not Resolved For problem, FCA US LLC recommends that you do the Customers Residing In Arkansas, Idaho, following: Kentucky, Minnesota And Montana ONLY Step 1: If you can’t resolve your warranty problem after Discuss your problem with the owner or general following the two steps described in “section 7.1 A”, manager of the authorized dealership. and you live in Arkansas, Idaho, Kentucky, Minnesota or Montana ONLY, you can contact the FCA US LLC Step 2: Customer Arbitration Process in your area. If your authorized dealer still cannot resolve the You may obtain a brochure describing FCA US problem, contact the FCA US LLC Customer Assis- LLC's Customer Arbitration Process, including an tance Center. You can find the address in “section 7.2”. application, by calling 800-247-9753 for assistance. 2019_CHRY_RU_HYBRID_GW_USA.book Page 24

24 HOW TO DEAL WITH WARRANTY PROBLEMS

This service is strictly voluntary, and you may 3. A brief description of your unresolved concern. submit your dispute directly to the Customer Arbitra- 4. The identity of your servicing/selling dealer. tion Process (CAP) at no cost. The CAP is administered by an independent dispute settlement organization and 5. The date(s) of repair(s) and mileage at the time. may be contacted in writing at the following address: 6. Current vehicle mileage. National Center for Dispute Settlement FCA US LLC Customer Arbitration Process 7. A description of the action you expect to resolve your concern. P.O. Box 727 Upon receipt of your request: Mt. Clemens, MI 48046 • The National Center for Dispute Settlement (NCDS) The CAP reviews only vehicle disputes involving will acknowledge receipt of your request, by mail, FCA US LLC ("FCA US") Limited Warranty or a FCA within 10 days, and advise you whether or not your US LLC /Mopar Part Limited Warranty. The CAP does dispute is within the jurisdiction of the Process. not review disputes involving the sale of a new or used • When your request is within jurisdiction NCDS will vehicle, personal injury/property damage claims, request FCA US LLC and the dealer to present their side disputes relating to design of the vehicle or part, or of the dispute. You will receive copies of their responses. disputes which are already the subject of litigation. • While your dispute is pending NCDS or FCA US LLC The CAP will need the following information from may contact you to see if your case can be settled by you: agreement. If a settlement is offered to you, FCA US LLC will ask you to sign a form that contains that settlement. 1. Legible copies of all documents and repair orders rele- Your case will then be closed. There is no requirement for vant to your case. you to participate in this settlement process. 2. Vehicle Identification Number (VIN) of your vehicle. 2019_CHRY_RU_HYBRID_GW_USA.book Page 25

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• If you requested an oral hearing, a decision-maker will • The entire dispute settlement process will normally take contact you to arrange a convenient time and place for a no longer than 40 days. hearing. Usually, this will be at a dealership near you. • The CAP dispute settlement procedure does not take the • If you request a documents-only review, a NCDS panel place of any state or Federal legal remedies available to will review and decide your case. Neither you, the dealer you. Whether or not you decide to submit your dispute to nor FCA US LLC need be present. the process, you are free to pursue other legal remedies. • NCDS will send you a written Statement of Decision. D. Notice Under State Lemon Laws This statement will include the decision, any action to be taken by the dealer or FCA US LLC and the time by Some states have laws allowing you to get a replace- which the action must be taken. The decision will be ment vehicle or a refund of the vehicle’s purchase price binding on the dealer and FCA US LLC but not on you under certain circumstances. These laws vary from unless you accept the decision. state to state. If your state law allows, FCA US LLC • If any action is required on the part of the dealer or FCA requires that you first notify us in writing of any service US LLC you will be contacted within ten days after the difficulty that you may have experienced so that we can date by which the dealer or FCA US must act to deter- have a chance to make any needed repairs before you mine whether performance has been rendered. are eligible for remedies provided by these laws. In all other states, we ask that you give us written notice of any service difficulty. Send your written notice to the FCA US LLC Customer Assistance Center at the address in “section 7.2”. 2019_CHRY_RU_HYBRID_GW_USA.book Page 26

26 HOW TO DEAL WITH WARRANTY PROBLEMS 7.2. Helpful Addresses And Telephone Phone Number (English): 800-465-2001 Numbers Phone Number (French): 800-387-9983 Here are the addresses and telephone numbers of the • In Mexico: FCA US LLC Customer Assistance Center that can Customer Relations Office help you wherever you happen to be. Contact the one P.O. Box 1621 that covers your area: • In the United States: Prolongación Paseo de la Reforma 1240 FCA US LLC Customer Assistance Center Santa Fe, Cuajimalpa CP 05348 P.O. Box 21-8004 Ciudad de México Auburn Hills, Michigan 48321-8004 Phone Number (in Mexico): 800-505-1300 Phone Number: 800-247-9753 Phone Number (outside Mexico): +(52) 55 50817568 To contact FCA US LLC by email, • In Puerto Rico and U.S. Virgin Islands: simply access the following website: www.chrysler.com FCA Carribbean LLC Customer Service (click on the "Contact Us" button) Box 191857 • In Canada: San Juan, Puerto Rico 00919-1857 FCA Canada Inc. Customer Service Phone Number: 800-247-9753 Chrysler Centre Fax Number: (787) 782-3345 P.O. Box 1621 Windsor, Ontario N9A-4H6 2019_CHRY_RU_HYBRID_GW_USA.book Page 27

OPTIONAL SERVICE CONTRACT 27 8. Optional Service Contract Mopar Vehicle Protection plans are the ONLY vehicle extended protection plans authorized, endorsed Mopar Vehicle Protection plans offer valuable protec- and backed by FCA US LLC to provide additional tion against repair costs when these warranties no protection beyond your vehicle's warranty. Look for longer apply. They complement but do not replace the our Brand logo and ask an authorized dealer for details. warranty coverages outlined in this booklet. A variety of plans are available, covering various time-and-mileage periods and various groups of the vehicle's mechanical components. 2019_CHRY_RU_HYBRID_GW_USA.book Page 28

28 MAINTENANCE 9. Maintenance 9.2. Where To Go For Maintenance FCA US LLC recommends that you return to the autho- 9.1. General Information rized dealer from whom you bought your vehicle for all It is your responsibility to properly maintain and maintenance service both during and after the warranty operate your new vehicle. Follow the instructions periods. Although you can get warranty service from contained in the General and Scheduled Maintenance any authorized dealer who sells your particular make, Service guidelines in your Owner’s Manual. Regular, returning to your selling authorized dealer will help scheduled maintenance is essential to trouble-free oper- ensure that all your service needs are met and that you ation. If there is a dispute between you and FCA US are completely satisfied. The dealership technicians are LLC concerning your maintenance of your vehicle, specifically trained to proficiently perform mainte- FCA US LLC will require you to provide proof that nance and repair procedures on your vehicle. your vehicle was properly maintained. Authorized Chrysler, Dodge, Jeep or Ram dealers For your convenience, FCA US LLC has prepared a will help ensure that all your service needs are met and Maintenance Schedule with routine service intervals that you are completely satisfied. FCA US LLC which is included in your Owner's Manual. It’s essen- strongly recommends you use genuine FCA US LLC/ tial to follow these required maintenance intervals for Mopar parts to maintain your vehicle. safe trouble-free operation.

20_RU_GW_EN_US AND VOYAGER PACIFICA FIRST EDITION INFORMATION WARRANTY