2020 Pacifica and Voyager ©2019 FCA US LLC
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20_RU_GW_EN_US PACIFICA AND VOYAGER PACIFICA FIRST EDITION INFORMATION WARRANTY 2020 Pacifica and Voyager ©2019 FCA US LLC. All Rights Reserved. WARRANTY Chrysler is a registered trademark of FCA US LLC. App Store is a registered INFORMATION trademark of Apple Inc. Google Play Store is a registered trademark of Google. Printed in the U.S.A. 2019_CHRY_RU_HYBRID_GW_USA.book Page 1 WARRANTY COVERAGE AT A GLANCE 1 1 DESCRIPTION 5 Yr/ Unlimited Yr/ 5 3 Yr/ Unlimited Yr/ 3 8 Yr/ 80,000 Mi 80,000 Yr/ 8 7 Yr/ 70,000 Mi 70,000 Yr/ 7 2 Yr/ 24,000 Mi 24,000 Yr/ 2 Mi 60,000 Yr/ 5 1 Yr/ 12,000 Mi 12,000 Yr/ 1 Mi 50,000 Yr/ 3 3 Yr/ 36,000 Mi 36,000 Yr/ 3 10 Yr/ 150,000 Mi 150,000 Yr/ 10 10 Yr/ 100,000 Mi 100,000 Yr/ 10 Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti-Corrosion Perforation Limited Warranty: — All Panels — Outer Panels Powertrain Limited Warranty High Voltage Battery Limited Warranty: — ZEV States2 — Non-ZEV States Federal Emissions Warranty Federal Emissions Warranty: — Specified Components 1. FCA US LLC Additional Coverage 2. ZEV states, see card “Supplement to the California Emission Warranty Book” for list. 2019_CHRY_RU_HYBRID_GW_USA.book Page 2 2 1. Your Legal Rights Under These Limited Warranties .......6 B. What Is Covered...................................................10 1.1. Incidental And Consequential Damages Not C. How Long It Lasts................................................10 Covered ........................................................................6 D. Towing Costs Are Covered..................................10 E. Parts Covered........................................................10 2. What Is Covered Under FCA US LLC's Warranties.........7 F. Other Provisions Of This Powertrain Limited 2.1. Basic Limited Warranty...............................................7 Warranty..............................................................11 A. Who Is Covered .....................................................7 2.5. High Voltage Battery Limited Warranty ...................12 B. What Is Covered.....................................................7 A. Who Is Covered ...................................................12 C. Items Covered By Other Warranties......................7 B. High Voltage Battery — When It Begins ............12 D. Towing Costs Are Covered Under Certain C. Towing Costs Are Covered..................................12 Circumstances .......................................................7 E. When It Begins.......................................................8 3. What Is Not Covered.......................................................13 F. When It Ends ..........................................................8 3.1. Modifications Not Covered........................................13 G. Registration And Operation Requirements............8 A. Some Modifications Do Not Void The H. If Your Vehicle Leaves The United States, Warranties But Are Not Covered ........................13 Including United States Possessions And B. Modifications That WILL Void Your Territories As Part Of The United States For Warranties............................................................13 Warranty Purposes ................................................8 3.2. Environmental Factors Not Covered .........................14 2.2. Corrosion Warranty .....................................................9 3.3. Maintenance Costs Not Covered ...............................14 A. Who Is Covered .....................................................9 3.4. Racing Not Covered...................................................14 B. What Is Covered.....................................................9 3.5. Certain Kinds Of Corrosion Not Covered .................15 C. How Long It Lasts..................................................9 3.6. Other Exclusions........................................................15 D. What Is Not Covered .............................................9 3.7. Total Loss, Salvage, Junk, Or Scrap Vehicles Not 2.3. Restraint System Limited Warranty, Vehicles Sold Covered ......................................................................16 And Registered In The State Of Kansas Only .............9 3.8. Restricted Warranty ...................................................16 2.4. Powertrain Limited Warranty ....................................10 A. Who Is Covered ...................................................10 2019_CHRY_RU_HYBRID_GW_USA.book Page 3 3 4. Other Terms Of Your Warranties....................................17 B. What To Do..........................................................21 4.1. Exchanged Parts May Be Used In Warranty C. Covered Services:.................................................22 Repairs .......................................................................17 D. If Unable To Contact Roadside Assistance..........23 4.2. Pre-Delivery Service..................................................17 6.3. Emergency Warranty Repairs....................................23 4.3. Production Changes...................................................17 6.4. Getting Service Under The Federal Emission Performance Warranties.............................................23 5. Emission Warranties Required By Law ..........................18 A. What To Do..........................................................23 5.1. Federal Emission Warranty .......................................18 B. Further Steps You Can Take, And How To Get A. Parts Covered For Two Years Or 24,000 More Information ................................................24 Miles....................................................................18 B. Parts Covered For Eight Years Or 80,000 7. How To Deal With Warranty Problems..........................25 Miles....................................................................18 7.1. Steps To Take ............................................................25 5.2. Emission Performance Warranty...............................19 A. In General.............................................................25 B. What FCA US LLC Will Do................................25 6. How To Get Warranty Service........................................20 C. If Your Problem Still Is Not Resolved For 6.1. Where To Take Your Vehicle....................................20 Customers Residing In Arkansas, Idaho, A. In the United States (We Include US Possessions Kentucky, Minnesota And Montana ONLY .......25 And Territories As Part Of The United States For D. Notice Under State Lemon Laws.........................27 Warranty Purposes).............................................20 7.2. Helpful Addresses And Telephone Numbers ............28 B. In Canada And Mexico ........................................20 C. In A Foreign Country Outside Of North 8. Optional Service Contract ...............................................29 America ...............................................................20 9. Maintenance ....................................................................30 D. If You Move.........................................................21 E. Notice: ..................................................................21 9.1. General Information...................................................30 6.2. How To Get Roadside Assistance Service - US Or 9.2. Where To Go For Maintenance .................................30 Canada Only*.............................................................21 A. Who Is Covered ...................................................21 2019_CHRY_RU_HYBRID_GW_USA.book Page 4 4 YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES 1. Your Legal Rights Under These 1.1. Incidental And Consequential Damages Limited Warranties Not Covered Your warranties do not cover any incidental or The warranties contained in this booklet are the only consequential damages connected with your express warranties that FCA US LLC ("FCA US") vehicle’s failure, either while under warranty or makes for your vehicle. These warranties give you afterward. specific legal rights. You may also have other rights that vary from state to state. For example, you may Examples of such damages include: have some implied warranties, depending on the state • Lost time where your vehicle was sold or is registered. • Inconvenience These implied warranties are limited, to the extent • The loss of the use of your vehicle allowed by law, to the time periods covered by the • The cost of rental vehicles, gasoline, telephone, travel, or express written warranties contained in this booklet. lodging If you use your vehicle primarily for business or • The loss of personal or commercial property commercial purposes, then these implied warranties do • The loss of revenue not apply and FCA US LLC completely disclaims them Some states do not allow incidental or consequen- to the extent allowed by law. And the implied warranty tial damages to be excluded or limited, so this exclu- of fitness for a particular purpose does not apply if your sion may not apply to you. vehicle is used for racing, even if the vehicle is equipped for racing. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. 2019_CHRY_RU_HYBRID_GW_USA.book Page 5 WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES 5 2. What Is Covered Under FCA US C. Items Covered By Other Warranties LLC's Warranties The following are covered by separate warranties offered by their makers. They are not covered by the 2.1. Basic Limited Warranty Basic Limited Warranty: • Tires A. Who