DOCSLIB.ORG

World Bank Document

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
World Bank Document 34071 Public Disclosure Authorized ✹Quality Management Public Disclosure Authorized in Photovoltaics Quality Control Manual for Manufacturers Peter F. Varadi PV GAP Public Disclosure Authorized Geneva, Switzerland Ramón Domínguez Domínguez and Associates Rockville, Maryland, USA Loretta Schaeffer PV GAP Board Washington, D.C., USA Public Disclosure Authorized Copyright © 2003 The International Bank for Reconstruction and Development / THE WORLD BANK 1818 H Street, N.W. Washington, D.C. 20433, USA All rights reserved Manufactured in the United States of America First printing January 2001 Second edition March 2003 The findings, interpretations, and conclusions expressed in this book are entirely those of the authors and should not be attributed in any manner to the World Bank, to its affiliated organizations, or to members of its Board of Executive Directors or the countries they represent. The World Bank does not guarantee the accuracy of the data included in this publication and accepts no responsibility for any consequence of their use. The boundaries, colors, denominations, and other information shown on any map in this volume do not imply on the part of the World Bank Group any judgment on the legal status of any territory or the endorsement or acceptance of such boundaries. The material in this publication is copyrighted. The World Bank encourages dissemination of its work and grants permission to reproduce this work. Contents ✹ Chapter 1. Quality in Manufacturing— General Concepts.......................................... 1 1.1 The Photovoltaic Industry ................................................ 1 1.2 Elements of a Quality Manufacturing System ............... 2 1.3 Global Approval Program for Photovoltaics ................. 3 1.3.1 Why Is There a Need for a Global Approval Program for Photovoltaics? ..................................................4 1.3.2 Elements of the PV GAP Approval System......................... 4 1.3.3 ISO Standards for Quality in Manufacturing...................... 5 1.3.4 Standards for the Performance of Products......................... 6 1.3.5 Testing Laboratories................................................................ 6 1.3.6 Auditing by an Outside Organization.................................. 7 1.3.7 Internationally Utilized “PV Quality Mark and Seal” .......8 1.3.8 PV GAP Program Administered by an Internationally Accepted Approval Body .......................... 8 1.3.9 How Expensive Is It to Set Up and to Operate a Quality System? .......................................8 1.4 The Evolution and Merits of Quality Systems............. 11 1.5 Quality Manufacturing Process: Introducing the IEC, IECQ, and ISO .................................................................. 14 1.6 ISO Standards for Quality in Manufacturing ............... 16 1.6.1 What Is ISO 9000? ..................................................................16 1.6.2 Quality System Requirements .............................................17 1.6.3 General Description of ISO 9000:2000 ................................19 1.6.3.1 Process Approach ....................................................................20 1.6.4 Components of the Quality Management System ............22 1.6.5 Definitions (from ISO 9000:2000) .........................................23 1.6.6 ISO Documentation Levels ...................................................24 Level A: Quality Manual ....................................................................25 Level B: Quality Operating Procedures ...........................................25 Level C: Operator Work Instructions ...............................................26 Level D: Other Instructions, Specifications, and Records .............26 1.6.7 ISO Quality Definitions ........................................................26 1.7 The Quality Management System (Clause 4.0) ....................................................................... 27 1.7.1 General Requirements (Clause 4.1) .....................................27 1.7.1.1 What Does Quality Mean for Your Business? .....................27 1.7.1.2 Reviewing the General Requirements ..................................28 Homework Assignment—Day One .................................... 30 Contents. iii Chapter 2. ISO 9001:2000 Standard—Clauses 4–6 ........ 32 ✹ 2.1 Documentation Requirements (Clause 4.2) .................. 32 2.1.1 General Requirements (Clause 4.2.1) ..................................32 2.1.2 Quality Manual (Clause 4.2.2) .............................................33 2.1.3 Control of Documents (Clause 4.2.3) ..................................34 2.1.4 Control of Records (Clause 4.2.4) ........................................39 2.2 Management Responsibility (Clause 5) ........................ 41 2.2.1 Management Commitment (Clause 5.1) ............................41 2.2.2 Customer Focus (Clause 5.2) ................................................42 2.2.3 Quality Policy (Clause 5.3) ...................................................42 2.2.4 Planning (Clause 5.4) ............................................................45 2.2.4.1 Quality Objectives (Clause 5.4.1) ..........................................45 2.2.4.2 Quality Planning (Clause 5.4.2) .............................................45 2.2.5 Responsibility, Authority, and Communication (Clause 5.5) ......................................47 2.2.5.1 Responsibility and Authority (Clause 5.5.1) .......................47 2.2.5.2 The Management Representative (Clause 5.5.2) .................50 2.2.5.3 Internal Communication (Clause 5.5.3) ...............................55 2.2.6 Management Review (Clause 5.6) .......................................55 2.2.6.1 General (Clause 5.6.1) .............................................................55 2.2.6.2 Review Input (Clause 5.6.2) ...................................................56 2.2.6.3 Review Output (Clause 5.6.3) ................................................56 2.3 Resource Management (Clause 6) .................................. 57 2.3.1 Provision of Resources (Clause 6.1) ....................................57 2.3.2 Human Resources (Clause 6.2) ............................................57 2.3.2.1 General (Clause 6.2.1) .............................................................57 2.3.2.2 Competence, Awareness and Training (Clause 6.2.2) ............................................................................58 2.3.3 Infrastructure (Clause 6.3) ....................................................61 2.3.4 Work Environment (Clause 6.4) ..........................................62 Homework Assignment—Day Two .................................... 63 Chapter 3. ISO 9001:2000 Standard— Clause 7 ..................................................... 66 3.1 Product Realization (Clause 7) ....................................... 66 3.1.1 Planning of Product Realization (Clause 7.1) ....................66 3.2 Customer-Related Processes (Clause 7.2) ..................... 69 3.2.1 Determination of Requirements Related to the Product (Clause 7.2.1) .........................................................................69 3.2.2 Review of Requirements Related to the Product (Clause 7.2.2) .........................................................................70 3.2.3 Customer Communication (Clause 7.2.3) ..........................72 3.3 Design and Development (Clause 7.3) .......................... 72 Contents. iv 3.3.1 Design and Development Planning (Clause 7.3.1) ...........72 3.3.2 Design and Development Inputs (Clause 7.3.2) ................76 ✹ 3.3.3 Design and Development Outputs (Clause 7.3.3) ............77 3.3.4 Design and Development Review (Clause 7.3.4) ..............77 3.3.5 Design and Development Verification (Clause 7.3.5) ......78 3.3.6 Design and Development Validation (Clause 7.3.6) .........79 3.3.7 Design and Development Changes (Clause 7.3.7) ............79 3.3.8 Procedures to Control and Verify the Design of Products ........................................................80 Case Study No. 1 .................................................................... 80 3.4 Purchasing (Clause 7.4) ................................................... 81 3.4.1 Purchasing Process (Clause 7.4.1) .......................................81 3.4.1.1 Evaluation of Suppliers ..........................................................82 3.4.1.2 Inventory Control ....................................................................84 3.4.1.3 Vendor Evaluation ..................................................................85 3.4.2 Purchasing Information (Clause 7.4.2) ...............................85 3.4.3 Verification of Purchased Product (Clause 7.4.3) .............85 Case Study No. 2 .................................................................... 87 3.5 Production and Service Provision (Clause 7.5) ............ 89 3.5.1 Control of Production and Service Provision (Clause 7.5.1) .........................................................................89 3.5.1.1 Inspection and Testing ...........................................................93 3.5.1.2 Incoming Inspection ...............................................................93 3.5.1.3 In-Process Inspection and Testing ........................................93 3.5.1.4 Final Inspection and Testing ..................................................96 3.5.1.5 Servicing ...................................................................................98 3.5.1.6 Planning and Scheduling Servicing Activities ....................98
Load more

Recommended publications
  • AS ISO 10006-2003 Quality Management Systems-Guidelines for Quality Management in Projects
    AS ISO 10006—2003 ISO 10006:2003 AS ISO 10006 Australian Standard™ Quality management systems— Guidelines for quality management in projects This is a free 7 page sample. Access the full version online. This Australian Standard was prepared by Committee QR-008, Quality Systems. It was approved on behalf of the Council of Standards Australia on 3 September 2003 and published on 10 November 2003. The following are represented on Committee QR-008: Australian Chamber of Commerce and Industry Australian Industry Group Australian Information Industry Association Australian Organisation for Quality Bureau of Steel Manufacturers of Australia Certification Bodies (Australia) Department of Agriculture, Fisheries and Forestry (Commonwealth) Department of Defence (Australia) Department of Industry Science and Resources (Commonwealth) Institution of Engineers Australia Main Roads Department, Queensland Master Builders Australia Quality Society of Australasia Royal Australian Chemical Institute Keeping Standards up-to-date Standards are living documents which reflect progress in science, technology and systems. To maintain their currency, all Standards are periodically reviewed, and This is a free 7 page sample. Access the full version online. new editions are published. Between editions, amendments may be issued. Standards may also be withdrawn. It is important that readers assure themselves they are using a current Standard, which should include any amendments which may have been published since the Standard was purchased. Detailed information about Standards can be found by visiting the Standards Australia web site at www.standards.com.au and looking up the relevant Standard in the on-line catalogue. Alternatively, the printed Catalogue provides information current at 1 January each year, and the monthly magazine, The Global Standard, has a full listing of revisions and amendments published each month.
    [Show full text]
  • Quality Management ISO Audit & Performance Systems Instructor: Jurandir Primo, PE
    PDHonline Course M482 (5 PDH) -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Quality Management ISO Audit & Performance Systems Instructor: Jurandir Primo, PE 2012 PDH Online | PDH Center 5272 Meadow Estates Drive Fairfax, VA 22030-6658 Phone & Fax: 703-988-0088 www.PDHonline.org www.PDHcenter.com An Approved Continuing Education Provider www.PDHcenter.com PDH Course M482 www.PDHonline.org Contents: I. BASIC QUALITY CONCEPTS V. PERFORMANCE SYSTEMS 1. Total Quality Management (TQM) 1. Six Sigma 1.1. Total Quality Management Evolution 2. The Five W´s and One H 2. Quality Management System (QMS) 2.1. Five W´s and One H Applied to Six Sigma 2.1. TQM and QMS Relationship 3. Ishikawa Diagrams 2.2. Quality Gurus Main Contribution 4. The 6 M´s Used by Toyota 2.3. The Plan-Do-Study-Act Cycles (PDSA) 5. Control Charts 2.4. TQM Failures 5.1. Control Charts Definition 3. Quality Assurance (QA) 6. Failure Mode and Effect Analysis (FMEA) 3.1. Components of QA Program 6.1. Critical Analysis - FMECA 4. Quality Control in Civil Construction 6.2. FMEA Terminology 4.1. Quality in Electrical Services 7. Risk Levels 4.2. Civil, Mechanical and Electrical Relations 8. Statistical Quality Control (SQC) 8.1. The Mean II. ISO 9000 BASIC STANDARDS 9. Histograms 10. Pareto Analysis 1. ISO Quality Management Systems 11. Root Cause Analysis (RCA) 1.1. ISO 9000 Latest Revision 12. 5S – Work Area Organization 1.2. ISO 9000 Audit 13. Design of Experiments (DOE) 1.3. Non-conformance Report 14. Quality Function Deployment (QFD) 15. Production Planning and Control (PPC) III. ISO 10000 MAIN GUIDELINES SERIES 15.1.
    [Show full text]
  • Innovations Well Done 20 Years of Innovations
    INNOVATIONS WELL DONE 20 YEARS OF INNOVATIONS CELEBRATE CHECK OUT OUR 20TH ANNIVERSARY CAMPAIGN CONTENT 05 33 55 79 EDITORIAL INTERVIEW PORTFOLIO SOCIAL WITH CSMO RESPONSIBILITY 07 35 67 85 COMPANY PROFILE SERVICES INNOVATIONS HUMAN RESOURCES 09 37 71 87 WHY US? CUSTOM SOFTWARE INTEGRATED ENVIRONMENT SOLUTIONS MANAGEMENT SYSTEM Page Page 3 13 39 73 89 4 Page Page MANAGEMENT MOBILE AND WEB PARTNERSHIPS & FINANCE APPLICATIONS MEMBERSHIPS 25 41 75 93 TIMELINE NEARSHORE TECHNOLOGIES SECURITY OUTSOURCING 29 45 76 95 INTERVIEW REFERENCES SCIENCE AND CONTACT WITH COO RESEARCH 31 53 77 INTERVIEW CLIENTS MARKETING WITH CTO EDITORIAL “2019 WAS A VERY SUCCESSFUL YEAR FOR QBSW, THAT IS WHY WE ENTERED THE NEW YEAR 2019 was a very successful year for implementing online communication During the year, we managed to acquire QBSW. We reached record turnover, with our clients and partners. several new customers—one from Austria we had a large number of contracted Thankfully, we were already familiar with and others from the Slovak banking WITH EQUALLY projects, and our number of employees communicating online with our foreign and finance sector. We have launched was the highest in company history. clients, and we already had systems a marketing campaign aimed at foreign Page 5 OPTIMISTIC We entered the new year with equally in place for remote communication markets, and we are also communicating 6 Page Page optimistic expectations. It was a perfect within teams (as three of our teams are intensively with chambers of commerce year to celebrate QBSW’s twentieth located outside of Bratislava). and other partners while searching for EXPECTATIONS ” anniversary.
    [Show full text]
  • Comparative Analysis of the ISO 10006:2003 Against Other Standards and Guidelines Related to Software Project Management
    Comparative Analysis of the ISO 10006:2003 against other Standards and Guidelines related to Software Project Management Brenda L. Flores-Rios1, Oscar M. Rodríguez-Elias2, Martín Olguín-Espinoza1 1Universidad Autónoma de Baja California, 2Instituto Tecnológico de Hermosillo 1{bflores | molguin}@uabc.mx, [email protected] Abstract. Nowadays, the Project Management field is in a stage in which its processes and concepts are being normalized and harmonized. The standard ISO 10006:2003 is an example of it. The goal of this standard is to provide an orientation about the concepts, elements, and guidelines for the quality of Project Management practices through eleven processes. This paper presents a comparison of the processes defined in the ISO 10006 with those defined in the PMBOK of PMI, ICB of IPMA, SWEBOK and the Mexican Standard NMX-I- 059-NYCE-2005. The purpose of this work is to describe a conceptual framework to be taken into account in project management initiatives for software processes, which can be used by software project managers. 1 Introduction The need of having highly motivated and prepared personnel in software development processes has been discussed since the sixties [1]. Today, despite that the software industry considers itself as a solid industry, and although most of the software projects are developed by highly specialized people, surprisingly, this is an industry characterized by not having highly quality products and services [2]. Software quality implies the necessity of accomplishing some parameters to allow establish the minimal levels by which a product can be considered a quality product [3]. Reports and statistical analysis have been performed to determine the status of software projects, for instance the project European Software Process Improvement Training Initiative (ESPITI), and Extreme Chaos of the Standish Group.
    [Show full text]
  • Appendix A: Quality Models and Verification Methods
    Appendix A: Quality Models and Verification Methods As indicated in previous chapters, we have excluded discussions on the various verification methods which still exist in many publications. The following table may be useful in researching appropriate methods to deal with the different artefacts in the product lifecycle. We do not claim completeness in the methods but have provided common verification methods which we apply in our projects. Artefact type Quality model Verification methods Documentation DocQMod • Peer Review • Structured Group Review • Inspection • Walk Through • Technical Review • Informal Review Business BPQMod • Peer Review processes • Structured Group Review • Formal Inspection (on business process models, e.g. swimlanes, business and application process models) • Walk Through • GUI Prototyping • Test Modelling (based on business processes) • Early Test Case Design • Usability Testing Requirements ReqQMod • Management Review • Peer Review • Structured Group Review • Audit • Inspection • Walk Through • Technical Review • Informal review • GUI Prototyping • Test Modelling (based on requirements) • Test Case Specification (based on requirements) (continued) M. Wieczorek et al., Systems and Software Quality, 165 DOI 10.1007/978-3-642-39971-8, © Springer-Verlag Berlin Heidelberg 2014 166 Appendix A: Quality Models and Verification Methods Artefact type Quality model Verification methods Architecture ArchQMod • Peer Review • Structured Group Review • Formal Inspection • ATAM • Prototyping (including functional and non-functional testing) • FMEA Database DataQMod • Formal Inspection (on e.g. normalisation) • Peer Review (on indexing, SQL statements, stored procedures) • Structured Group Review • Functional Testing (by application) • Non-functional testing (including performance and security) Source code CodeQMod • Peer Review • Walk Through • Formal Inspection (e.g. style guides, coding standards) • Static Source Code Analysis (tool based) • Profiling (e.g.
    [Show full text]
  • Squbok Review 2020 発行にあたって
    ISSN 2432-342X(Online) ISSN 2432-3411(Print) SQuBOK S oftw a r e Qua lit y Body of Kno wle dge Review 2020 Vol.5 SQuBOK Review 2020 2020年9月10日 発行 編集：SQuBOK策定部会 発行：一般財団法人日本科学技術連盟 〒166-0003 東京都杉並区高円寺南1-2-1 TEL.03-5378-9813 FAX.03-5378-9842 https://www.juse.or.jp/sqip/ © Union of Japanese Scientists and Engineers（JUSE） 本資料からの転載及び複製を禁止いたします NPC-202010 SQuBOK 策定部会［編］ 15807907 SQuBOK Review2020_表1-4.indd 全ページ 2020/09/01 14:42 2mm ・SQuBOK®は一般財団法人日本科学技術連盟の登録商標です． ・SQuBOK®は SQuBOK®策定部会の著作物であり，SQuBOK®にかかる著作権，その他の権利は 一般財団法人日本科学技術連盟および各権利者に帰属します． ・本文中では®は明記していません． 15807865 SQuBOK 表2-3.indd すべてのページ 2020/08/31 14:39 SQuBOK Review 2020 発行にあたって ソフトウェア品質知識体系ガイド（SQuBOK）は，ソフトウェア品質に関する知識を整理・体系 化し，それらに容易にアクセスできるようにするためのガイドである．2007 年 12 月に発行した 第１版は，ソフトウェアの品質を確保するための基盤知識を整理した．2014 年 11 月に発行した 第 2 版では，要求分析，設計，実装といった開発に関する品質技術と，専門的品質特性のソフト ウェア品質技術という副カテゴリを追加した．そして今秋，普遍的な品質に対する考え方ととも にソフトウェア品質に関する最新のテーマを整理し体系化した第 3 版を発行する． SQuBOK Review は，SQuBOK のコンテンツを拡充させることを目的に発足した SQuBOK 研究チーム の成果を発信するものである．2016 年より毎年発行しており，次の内容をレポートしている． 2016 年： ・アジャイル品質保証の動向 ・日本におけるソフトウェアプロセス改善の歴史的意義と今後の展開 ・SQuBOK ガイド V2 参照規格の改廃追加の状況 2017 年： ・レビュー技術動向 ・現場におけるソフトウェアテストの取り組み ・SQuBOK ガイド V2 参照規格の改廃追加の状況 2018 年： ・AI システムの品質保証の動向 ・IoT システムの品質保証の動向 ・SQuBOK ガイド V2 参照規格の改廃追加の状況 2019 年： ・IoT システムの開発と調達における品質保証の考え方 ・SQuBOK ガイド V2 参照規格の改廃追加の状況 今回は，2018 年から継続している「IoT システム」研究シリーズの第 3 弾として，「IoT サービ スのセキュリティと安全性の確保」を掲載する．IoT 関連のガイド類は多数発行されており，ま だ増えている状況である．そこで，ガイド類がカバーしきれていないところや不十分なところが ないかを確認するために，代表的なガイド類について分類・マッピングを行った．その結果と考 察を報告するものである．毎回掲載している「参照規格の改廃追加の状況」では，世の中の動き や変化の波を，読者の皆さまと共有したい． 2020 年
    [Show full text]
  • ISO 10006:1997 B20cf14ee596/Iso-10006-1997
    INTERNATIONAL ISO STANDARD 10006 First edition 1997-12-15 Quality management — Guidelines to quality in project management Management de la qualité — Lignes directrices pour la qualité en management de projet iTeh STANDARD PREVIEW (standards.iteh.ai) ISO 10006:1997 https://standards.iteh.ai/catalog/standards/sist/cd85d471-7e52-4133-aadd- b20cf14ee596/iso-10006-1997 r A Reference numbe ISO 10006:1997(E) ISO 1006:1997(E) Contents Page 1 Scope ....................................................................................... 1 2 Normative references ....................................................................... 1 3 Definitions ......................................................................................... 1 4 Project characteristics ........................................................................ 3 4.1 General .................................................................................... 3 4.2 Project management ................................................................ 3 4.3 Organization ............................................................................. 3 4.4 Project phases and project processes ...................................... 3 5 Quality in project management processes ........................................... 3 5.1 General ..................................................................................... 3 5.2 Strategic process .......................................................................iTeh STANDARD PRE 4VIEW 5.3 Interdependency management processes ...............................
    [Show full text]
  • Iso 10006:2017(E)
    INTERNATIONAL ISO STANDARD 10006 Third edition 2017-11 Quality management — Guidelines for quality management in projects Management de la qualité — Lignes directrices pour le management de la qualité dans les projets This is a free 6 page sample. Access the full version online. Reference number ISO 10006:2017(E) © ISO 2017 ISO 10006:2017(E) This is a free 6 page sample. Access the full version online. COPYRIGHT PROTECTED DOCUMENT © ISO 2017, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form orthe by requester. any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of Ch. de Blandonnet 8 • CP 401 ISOCH-1214 copyright Vernier, office Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 www.iso.org [email protected] ii © ISO 2017 – All rights reserved ISO 10006:2017(E) Contents Page Foreword ..........................................................................................................................................................................................................................................v Introduction ................................................................................................................................................................................................................................vi
    [Show full text]
  • Managing of Risks and Quality in Projects
    8th International Quality Conference May 23rd 2014 Center for Quality, Faculty of Engineering, University of Kragujevac 1) MANAGING OF RISKS AND QUALITY IN Bojan Stojcetovic Milan Misic1) PROJECTS Zivce Sarkocevic1) 1) Abstract: On each project affects a large number of risk Dragan Lazarevic events, its managing is difficult and requires many Danijela Zubac1) interventions. Risk events also greatly affect the quality of the project. Delivering the project with demanded 1) High technical school of quality customer should be primary objective of project professional studies, Zvecan, manager. But to achieve that it’s necessary to manage Serbia quality in all project activities. Managing of risk and [email protected] quality in projects is described in paper that follows. Keywords: projects, quality management, risks management 1. INTRODUCTION 2. RISK Risk and quality management has Risk is an uncertain event or condition been designated as two of the main areas that, if it occurs, has an effect on at least of the Project Management Body of one project objective. Objectives can Knowledge (PMBOK) by the Project include scope, schedule, cost and quality Management Institute, which is the largest [1]. Outcomes of risky events can be both, professional organization dedicated to the positive and negative. project management field. It is impossible to imagine a project The presence of risk creates surprises without risk. Of course some projects will throughout the project life cycle, affecting be high-risk, while others have less risk, everything from technical feasibility to but all projects are by definition risky to cost, market timing, financial performance, some extent. strategic objectives and of course quality.
    [Show full text]
  • Standards for Enabling Trade— Mapping and Gap Analysis Study
    Standards for Enabling Trade— Mapping and Gap Analysis Study An IA-CEPA Early Outcomes Initiative November 2017 Standards For Enabling Trade—Mapping and Gap Analysis Study 2 An IA-CEPA Early Outcomes Initiative – November 2017 Contents ListofFigures..............................................................................................................3 Abbreviations...............................................................................................................4 Terms..........................................................................................................................6 Acknowledgements......................................................................................................8 ExplanatoryNotes........................................................................................................8 Foreword.....................................................................................................................9 Recommendations.....................................................................................................10 ExecutiveSummary....................................................................................................11 Introduction................................................................................................................13 ProjectPurpose.........................................................................................................13 Objectives..................................................................................................................13
    [Show full text]
  • Catálogo De Normas Bolivianas 2011
    CATÁLOGO DE NORMAS BOLIVIANAS 2011 0 CATALOGO DE NORMAS BOLIVIANAS 2011 PRESENTACIÓN CATÁLOGO Presentamos el Catálogo Anual de Normas Bolivianas, que recopila la relación de documentos normativos vigentes y cuyo propósito, es el de brindar al usuario un sistema de consulta eficaz y oportuno de todas las normas técnicas bolivianas NB aprobadas. Este documento es considerado como una herramienta de información imprescindible para la localización de las normas NB; posibilitando de esta manera a nuestros usuarios, la disposición de un medio sencillo de acceso al extenso mundo de la normalización. Las normas técnicas bolivianas - NB, son el resultado de un gran esfuerzo de más de 4 000 técnicos, quienes, en representación del gobierno, de los sectores privados de la producción, la distribución y el consumo y del sector científico en sus diferentes ramas, en forma activa y decidida, participan a través de 19 sectores económicos que cubren prácticamente todos los campos de la ciencia y la tecnología de nuestro país, en la elaboración de normas a nivel nacional; todo esto, con el propósito de establecer un orden de una actividad específica para beneficio de los consumidores y productores. Es por todos sabido que disponer de una información actualizada, resulta básico para las empresas, por ello IBNORCA, ha dedicado un especial esfuerzo en este año, para mejorar y adaptar a las nuevas posibilidades tecnológicas, sus productos y servicios de información. Con la convicción de que la satisfacción de nuestros clientes es nuestro primer objetivo, estaremos encantados de atender cualquier sugerencia que nos transmitan los usuarios de nuestros servicios. Dirección Nacional de Normalización DIRECCIÓN NACIONAL DE NORMALIZACIÓN 1 CATALOGO DE NORMAS BOLIVIANAS 2011 ÍNDICE Pág.
    [Show full text]
  • BS EN ISO 9000:2015 Quality Management Systems
    BSI Standards Publication BS EN ISO 9000:2015 Qu al ity management systems Fundamentals and vocabulary ...making excellence a habit.TM BS EN ISO 9000:2015 BRITISH STANDARD National foreword This British Standard is the UK implementation of EN ISO 9000:2015. It supersedes BS EN ISO 9000:2005 which is withdrawn. The UK participation in its preparation was entrusted to Technical Committee QS/1, Quality management and quality assurance procedures. A list of organizations represented on this committee can be obtained on request to its secretary. This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. © The British Standards Institution 2015. Published by BSI Standards Limited 2015 ISBN 978 0 580 78878 9 ICS 01.040.03; 03.120.10 Compliance with a British Standard cannot confer immunity from legal obligations. This British Standard was published under the authority of the Standards Policy and Strategy Committee on 30 September 2015. Amendments issued since publication Date Text affected EUROPEAN STANDARD EN ISO 9000 NORME EUROPÉENNE EUROPÄISCHE NORM September 2015 ICS 01.040.03; 03.120.10 Supersedes EN ISO 9000:2005 English Version Quality management systems - Fundamentals and vocabulary (ISO 9000:2015) Systèmes de management de la qualité - Principes Qualitätsmanagementsysteme - Grundlagen und essentiels et vocabulaire (ISO 9000:2015) Begriffe (ISO 9000:2015) This European Standard was approved by CEN on 14 September 2015. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.
    [Show full text]