Appendix A: List of Stakeholders That Responded to the ULEZ Consultation
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Direct Line Group Case Study
Customer Service Solutions Case Study Live chat and mobile chat Direct Line Group Direct Line Group eases insurance- buying process. Creating interactions that reflect their brand’s goals to make buying easier and efficient. Challenge Solutions Results – Make the buying process – Live chat implemented with – 55% of customers list Web easier Nuance best practices and chat as their channel of choice – Provide creative, effective product-trained agents – 30% of customers would customer assistance on – Mobile chat added to have done business elsewhere mobile devices mobile delivery solution to without chat – Increase conversions and proactively and efficiently – 50% cost-to-serve reduction, reduce abandonment rate assist customers whenever, compared to telephony – Proactively engage with new wherever, and however they – CSAT is 98%, NPS is at customers via the mobile choose 65% - higher than any other channel channel, including self-serve Direct Line Group is one of the leading motor, home and small business insurers in the UK, and home to some of the nation’s favorite brands, including Direct Line, Churchill, Privilege, Green Flag, and NIG. Their mission is to make insurance much easier and a better value for their customers, which is why they pursued a customer engagement strategy that attained to their ambition of working more creatively and effectively. Customer Service Solutions Case Study Live chat and mobile chat Direct Line Group The challenge who is trained in Direct Line Group products and Nuance Part of easing the insurance-buying process was not live chat best practices is what makes Direct Line’s only in simplifying navigation and providing live chat customer experience so efficient. -
Directing Democracy:The Case of the John Lewis Partnership
DIRECTING DEMOCRACY: THE CASE OF THE JOHN LEWIS PARTNERSHIP Thesis submitted for the degree of Doctor of Philosophy at the University of Leicester by Abigail Cathcart BA (Hons) (Newcastle), MSc (Dist) (Northumbria) School of Management University of Leicester September 2009 Contents ABSTRACT .......................................................................................................................... 1 ACKNOWLEDGEMENTS ...................................................................................................... 2 CHAPTER 1: INTRODUCTION .............................................................................................. 3 BACKGROUND AND RESEARCH GAP .............................................................................. 4 CHAPTER OUTLINE ......................................................................................................... 7 CHAPTER 2: TOWARDS ORGANISATIONAL DEMOCRACY ................................................ 11 INTRODUCTION ............................................................................................................ 11 INDUSTRIAL DEMOCRACY, PARTICIPATION AND EMPLOYEE INVOLVEMENT ............. 12 THE AIMS OF ORGANISATIONAL DEMOCRACY ............................................................ 29 POWER ......................................................................................................................... 39 CONCLUSIONS .............................................................................................................. 49 CHAPTER 3: -
John Lewis Partnership
SUBISSION FROM JOHN LEWIS PARTNERSHIP Overview 1. The John Lewis Partnership welcomes the opportunity to submit written evidence to the Economy, Energy and Tourism Committee’s inquiry into innovation and productivity in social enterprises and employee owned businesses. 2. The Partnership is the largest employee-owned business in the UK. All 88,700 permanent staff are Partners who own 46 John Lewis shops across the UK, 346 Waitrose supermarkets, an online and catalogue business, waitrose.com, johnlewis.com, a production unit, a farm and a financial services arm. The business has annual gross sales of over £10bn. In Scotland the Partnership operates 3 John Lewis shops, 7 Waitrose supermarkets and a contact centre. 3. John Spedan Lewis, son of our Founder, John Lewis, was inspired by the desire to innovate and improve the capitalist system. In 1914 he had the opportunity to put his principles into practice when his father gave him control of Peter Jones, a small shop trading on Sloane Square in London. The young Spedan promised his staff that when the shop became profitable they would share in these profits, the first step in his long- term plan to turn his employees into Partners. He fulfilled this promise just 5 years later when every member of staff received the equivalent of 5 weeks of extra pay. Ten years later, he created a trust to take over the assets of the company and run it as a Partnership thus creating our modern co owned business in 1929. Spedan created a second irrevocable trust in 1950 when complete ownership was transferred to Partners working in the business. -
South West Herts Economy Study
South West Hertfordshire Economic Study A Final Report by Regeneris Consulting and GL Hearn South West Hertfordshire Councils South West Hertfordshire Economic Study February 2016 Regeneris Consulting Ltd www.regeneris.co.uk South West Hertfordshire Economic Study Contents Page Executive Summary i Purpose of the Study and Approach i Functional Economic Market Area (FEMA) i Policy Context ii Economic Baseline ii Market Assessment iii Growth Scenarios iv 1. Introduction and Purpose of Study 1 2. Defining the Functional Economic Area 4 Housing Market Area 6 Local Enterprise Partnership Geographies 9 Flow of Goods, Services and Information 13 Service Market for Consumers 16 Cultural and Social Well-Being Catchments 19 Transport Network 21 Future Considerations 22 The FEMA of South West Herts 24 3. Policy Context 27 4. The South West Herts Economy: An Overview 37 Size of the South West Herts Economy 37 Geography of the South-West Hertfordshire Economy 39 Recent Economic Performance 41 Labour Market 44 Broad Sectoral Composition 46 Sector Strengths 49 Structure of Business Base 57 Enterprise 60 5. Commercial Property Market Assessment 63 South West Hertfordshire Economic Study National Economic Conditions 63 Office Market Review 63 Industrial Sector Review 71 Commercial Agents Consultations 76 Summary 78 6. Future Growth Scenarios 80 Higher Growth Scenario 102 Conclusions on Preferred Scenario 108 7. Relationship with London 111 Introduction 111 Migration 112 8. Supply of Employment Land 120 Introduction 120 Site Assessment Methodology 120 Sites in Dacorum 122 Sites in Hertsmere 124 Sites in St Albans 141 Sites in Three Rivers 145 Sites in Watford 151 Conclusion 158 9. -
Impact of London's Low Emission Zone on Air Quality and Children's Respiratory Health: a Sequential Annual Cross-Sectional Study
King’s Research Portal DOI: 10.1016/S2468-2667(18)30202-0 Document Version Publisher's PDF, also known as Version of record Link to publication record in King's Research Portal Citation for published version (APA): Mudway, I. S., Dundas, I., Wood, H. E., Marlin, N., Jamaludin, J. B., Bremner, S. A., Cross, L., Grieve, A., Nanzer, A., Barratt, B. M., Beevers, S., Dajnak, D., Fuller, G. W., Font, A., Colligan, G., Sheikh, A., Walton, R., Grigg, J., Kelly, F. J., ... Griffiths, C. J. (2019). Impact of London's low emission zone on air quality and children's respiratory health: a sequential annual cross-sectional study. The Lancet Public Health, 4(1), e28-e40. https://doi.org/10.1016/S2468-2667(18)30202-0 Citing this paper Please note that where the full-text provided on King's Research Portal is the Author Accepted Manuscript or Post-Print version this may differ from the final Published version. If citing, it is advised that you check and use the publisher's definitive version for pagination, volume/issue, and date of publication details. And where the final published version is provided on the Research Portal, if citing you are again advised to check the publisher's website for any subsequent corrections. General rights Copyright and moral rights for the publications made accessible in the Research Portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognize and abide by the legal requirements associated with these rights. •Users may download and print one copy of any publication from the Research Portal for the purpose of private study or research. -
London Councils Housing Forum Executive Meeting
London Councils’ Transport & Environment Committee Chair’s Report Item no: 07 Report by: Katharina Winbeck Job title: Head of Transport and Environment Date: 19 March 2015 Contact Officer: Katharina Winbeck Telephone: 020 7934 9945 Email: [email protected] Summary This report updates Members on transport and environment policy since the last TEC meeting on 11 December 2014 and provides a forward look until the next TEC meeting on 11 June 2015. Recommendations Members to note this report. Update included in this report: Portfolio holder meeting with Chair of London Councils Transport Meeting between TEC and TfL Commissioner A new freight strategy for London Office of Low Emission Vehicles ‘Go Ultra Low City scheme’ joint bid with GLA and TfL Crossrail 2 Source London Update Ultra Low Emission Zone consultation response Environment Bellwin scheme consultation response Spitting byelaw Thames Regional Flood and Coastal Committee (TRFCC) Green Infrastructure Task Force Forward Look Chair’s Report London Councils’ TEC – 19 March 2015 Agenda Item 7, Page 1 Introduction 1. This report updates Members on London Councils’ work on transport and environment policy since the last TEC meeting on 11 December 2014 and provides a forward look until 18 June 2015. Portfolio holder briefing with Chair of London Councils 2. I met with Mayor Jules Pipe and London Councils officers to discuss the priorities for the year 2015/16. We agreed to focus our efforts on two areas; • Work with Government and TfL to ensure that current funding levels remain or are improved • Explore ways in which the borough contribution can be strengthened and improved through further collaboration With the key aims being; • Achieving a better deal on utility bills for both residents and boroughs to reduce fuel poverty in the Capital and achieve much needed savings. -
THE 422 Mps WHO BACKED the MOTION Conservative 1. Bim
THE 422 MPs WHO BACKED THE MOTION Conservative 1. Bim Afolami 2. Peter Aldous 3. Edward Argar 4. Victoria Atkins 5. Harriett Baldwin 6. Steve Barclay 7. Henry Bellingham 8. Guto Bebb 9. Richard Benyon 10. Paul Beresford 11. Peter Bottomley 12. Andrew Bowie 13. Karen Bradley 14. Steve Brine 15. James Brokenshire 16. Robert Buckland 17. Alex Burghart 18. Alistair Burt 19. Alun Cairns 20. James Cartlidge 21. Alex Chalk 22. Jo Churchill 23. Greg Clark 24. Colin Clark 25. Ken Clarke 26. James Cleverly 27. Thérèse Coffey 28. Alberto Costa 29. Glyn Davies 30. Jonathan Djanogly 31. Leo Docherty 32. Oliver Dowden 33. David Duguid 34. Alan Duncan 35. Philip Dunne 36. Michael Ellis 37. Tobias Ellwood 38. Mark Field 39. Vicky Ford 40. Kevin Foster 41. Lucy Frazer 42. George Freeman 43. Mike Freer 44. Mark Garnier 45. David Gauke 46. Nick Gibb 47. John Glen 48. Robert Goodwill 49. Michael Gove 50. Luke Graham 51. Richard Graham 52. Bill Grant 53. Helen Grant 54. Damian Green 55. Justine Greening 56. Dominic Grieve 57. Sam Gyimah 58. Kirstene Hair 59. Luke Hall 60. Philip Hammond 61. Stephen Hammond 62. Matt Hancock 63. Richard Harrington 64. Simon Hart 65. Oliver Heald 66. Peter Heaton-Jones 67. Damian Hinds 68. Simon Hoare 69. George Hollingbery 70. Kevin Hollinrake 71. Nigel Huddleston 72. Jeremy Hunt 73. Nick Hurd 74. Alister Jack (Teller) 75. Margot James 76. Sajid Javid 77. Robert Jenrick 78. Jo Johnson 79. Andrew Jones 80. Gillian Keegan 81. Seema Kennedy 82. Stephen Kerr 83. Mark Lancaster 84. -
Covid-19 Recovery Renewing the Transport System
Covid-19 Recovery Renewing the transport system July 2020 Covid-19 Recovery • Renewing the transport system 1 Contents Executive Summary 3 Introduction 5 Impact of the crisis 7 Opportunity for renewal 15 Facilitating the shift to a rapid renewal 34 References 36 Acknowledgements This paper was developed by Campaign for Better Transport and is solely its view. Organisations were engaged directly and through four virtual roundtable discussions in May 2020, with senior representatives of train and bus operators, government representatives, local authorities, passenger bodies, technology companies and other stakeholders. Thanks go to the following organisations that were engaged or participated in discussions to inform the contents of this report, including: Abellio Group, Angel Trains, Arriva Group, Avis Budget Group, Bird, Bombardier, Bus Users UK, BVRLA, Cambridge and Peterborough Combined Authority, Client Earth, Community Rail, Community Transport Association, CoMoUK, Confederation of Passenger Transport, Essex County Council, Eversholt Rail, First Group, Five AI, Go-Ahead Group, Grand Central Railway, GTR, HCT Group, Liverpool City Region, Living Streets, Local Government Association, Network Rail, North East Combined Authority, Rail Delivery Group, Rail Freight Group, Rail Industry Association, RSSB, Ryse Hygrogen, South Yorkshire Passenger Transport Executive, Stagecoach Group, Sustrans, The AA, Trainline, Transdev, Transport & Environment, Transport Focus, Transport for Greater Manchester, Transport for London, Transport for the North, Transport for West Midlands, Uber, Urban Transport Group, ViaVan, Wrightbus, Zeelo. The paper has also been peer reviewed by the Campaign for Better Transport Policy Associates Network. Thank you to Isabel Dedring, Jim Steer, Keith Buchan, Kris Beuret, Leon Daniels, Lilli Matson, Lynda Addison, Matt Lovering, Phil Jones, Prof. -
Demand Side Policy – Vehicle Charging Schemes in London
Demand Side Policy – Vehicle charging schemes in London Simon Roberts – Principal City Planner, Transport for London Background London and the Role of the Mayor and TfL • Population – 8.7 million • Size – 1572 km2 • 33 Local Authorities • Elected Mayor with strategic powers over all of Greater London • TfL are the integrated transport authority responsible for delivering the Mayor's strategy and commitments on transport. • On the roads, we regulate taxis and the private hire trade, run the Congestion Charging and Low Emission Zone (LEZ) schemes, manage the city’s 580km red route network, operate all of the Capital’s 6,300 traffic signals • Our operational responsibilities include London Underground, London Buses, Docklands Light Railway, London Overground, TfL Rail, London Trams, London River Services, London Dial-a-Ride, Victoria Coach Station, Santander Cycles and the Emirates Air Line. 3 Timeline of charging schemes in London – February 2003 Congestion Charge Launched – 2008 Low Emission Zone launched – 2012 Low Emission Zone tightened – March 2015 - Ultra Low Emission Zone in central confirmed – May 2016 - Sadiq Khan elected Mayor – October 2017 – T-Charge Launched – November 2017 – ULEZ start date brought forward to April 2019 – December 2017 – Consultation on future expansion of ULEZ and tighter LEZ 4 Congestion Charging Zone 6 Why was Congestion Charging necessary? • Despite 85% public transport usage, vehicular traffic major problem • 185,000 cars entered central London each day • Central London most congested area in UK; traffic speeds <9mph • Congestion persisted throughout the day • Congestion cost London an estimated £4 billion • To address this, an area-based charging scheme was chosen for central London (eligible motorists pay once per day) • Objectives of scheme: - Reduce traffic and traffic congestion - Raise revenue to re-invest in transport. -
The Ultra Low Emission Capital
London: The Ultra Low Emission Capital Go Ultra Low City Scheme Bid 1 Copyright Greater London Authority October 2015 Published by Greater London Authority City Hall The Queen’s Walk More London London SE1 2AA london.gov.uk enquiries 020 7983 4100 minicom 020 7983 4458 3 Contents London’s Go Ultra Low City Scheme Bid 6 Part 2: DELIVERING THE BID Part 1: LONDON’S BID Delivery milestones 74 1.0 Why London? Unlocking the UK’s potential by investing in the capital 11 How London fulfils OLEV’s criteria 76 1.1 Changing infrastructure in residential areas 23 Costs 78 1.2 Changing infrastructure for car clubs 33 Bid partners 84 1.3 Charging infrastructure for commercial fleets 41 State aid 86 1.4 Neighbourhoods of the Future 55 Conclusion 88 PART ONE 5 OVERVIEW 2050. In doing so, we will deliver air quality benefits and will be able to track In July, London set out its vision to progress through our comprehensive become an ultra low emission vehicle emissions monitoring networks and capital. London is bidding for £20 data reporting. million in funding from the Office for Low Emission Vehicles (OLEV) Go Ultra Low London’s bid will overcome the most City Scheme to make this vision a reality. profound barrier to ULEV uptake; the availability of charging infrastructure. This bid builds on the progress made The new delivery partnership for by London’s innovative policies such residential charging addresses barriers as the Congestion Charge and Low for private users, primarily the lack Emission Zone and local councils’ work of off-street parking and related to incentivise cleaner vehicles through complexity of charging. -
Download Report
- † † Met target 3% On track Not on track 10% No data 45% 42% Increased Maintained 15% Decreased 14% 72% Targeted increase 23% 38% 31% 29% 2017 2018 Target • • • • • • • • • • • Met On target track On track 45% 4% 42% Not on track Above 18% No data Below 42% Not 58% on 78% track No 10% data 3% Insurance (20) 15 1 4 Global/investment banking (18) 15 1 2 UK banking (16) 14 1 1 Other* (14) 7 3 4 Professional services (12) 6 5 1 Investment management (11) 10 1 Building society/credit union (10) 5 3 2 Increased Fintech (9) 7 2 Maintained Government/regulator/trade 5 1 1 body (7) Decreased 47% Building society/credit union (10) 53% Government/regulator/trade body 44% (9) 51% 44% Other* (14) 46% 44% Professional services (15) 44% 36% Fintech (9) 42% 34% Average (123) 38% 30% UK banking (17) 34% 31% Insurance (20) 33% 26% Investment management (11) 30% 2017 22% Global/investment banking (18) 25% 2018 100% 90% Nearly two-thirds of signatories have a target of at least 33% 80% 70% 60% Above 50% 50% Parity (3) 40% 50:50 40% up to 30% 33% up to 50% 30% (31) 20% Up to 40% 30% (24) 10% (30) (23) (10) 0% 100% 80% 60% 40% 20% 0% Government/regulator/trade 41% body (5) 47% Fintech (4) 37% 48% Insurance (16) 32% 40% Professional services (5) 32% 38% UK banking (11) 32% 41% Building society/credit union 31% (2) 36% Average (67) 31% 38% Other* (4) 29% 35% Investment management (5) 27% 2018 33% Target Global/investment banking 25% (15) 29% Firms that have met or 47% exceeded their targets (54) 40% 31% 28% 15% 15% 11% % of firms % of 43 29 26 20 5 Number of -
Membership List
Membership List Private Sector 3M Hutchison Whampoa Europe Addleshaw Goddard LLP IBM Aggregate Industries International Airlines Group Airbus Jacobs Amazon Web Services John Lewis Partnership Anglian Water Group Kingfisher Anglo American Kingsley Napley Arcadis Korn Ferry Arup KPMG Associated British Foods Kuehne + Nagel Atkins Leonardo Atos Linklaters Aviva plc Lloyds Banking Group AWE plc London City Airport Babcock International Group plc LV= BAE Systems Mace Group Bakkavor Marks & Spencer Barclays Maximus BHP Microsoft Boeing Mizuho Bank BP Nationwide Building Society British American Tobacco NATS Browne Jacobson Nestle UK BT Group Northgate Public Service Bupa Novartis Capita Group Oracle Carlyle Group PA Consulting CEMEX UK Prudential CGI PwC Cisco QinetiQ Citi RELX Group Clifford Chance Rio Tinto Clyde & Co Rolls-Royce Co-operative Group The Royal Bank of Scotland Group Cushman & Wakefield Royal Mail Deloitte Sainsbury’s Dentons Santander UK DHL SAP UK Direct Line Group Savills Drax Group Serco Group Equifax Shell International Equinor Skanska Eversheds Sutherland Slaughter and May Eversholt Rail Standard Life Aberdeen plc ExxonMobil Sopra Steria EY St James’s Place Wealth Management Freshfields Bruckhaus Deringer Tarmac FTI Consulting Tata Fujitsu Services Tesco plc Gallagher Total Gemserv Unipart GlaxoSmithKline United Utilities plc Grant Thornton Virgin Care Gowling WLG UK LLP Womble Bond Dickinson Heathrow Airport Holdings WSP Herbert Smith Freehills LLP Xerox HSBC Holdings Huawei Technologies UK Hutchison Whampoa Europe The Whitehall & Industry Group (WIG) 80 Petty France, London, SW1H 9EX T: 020 7222 1166 E: [email protected] F: 020 7222 1167 www.wig.co.uk Charitable Company Limited by Guarantee Registered No. 3340252 Charity No.