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[email protected] Website: www.amret.com.kh &DOO&HQWHU Contents 2XU3URƬOH Vision and Mission 01 Key Figures 02 The Advans Group in Brief 03 Amret Milestones 04 Message from the Chairman 06 Board of Directors 08 Shareholders 12 Message from the CEO 14 Executive Committee 16 Our Brand Story 18 Organizational Chart 20 Our Performance Business Performance 22 An Omni-Channel Approach 25 Risk Management 26 Clients’ Testimonials 30 Capacity Building 32 2XU&RUSRUDWH5HVSRQVLELOLW\ Environmental and Social Performance Management 38 2XU)LQDQFLDO6WDWHPHQWV Tax Paid Report 42 Extracted Financial Statements 43 &RQWDFW'HWDLOV Branch Network 52 5HJLRQDO2ƯFHV 53 Vision dŽ ďĞ ĂŶ ŽƵƚƐƚĂŶĚŝŶŐ ĮŶĂŶĐŝĂů ŝŶƐƟƚƵƟŽŶ ƚŚĂƚ ŝŵƉƌŽǀĞƐ ƚŚĞ ůŝǀŝŶŐ ƐƚĂŶĚĂƌĚƐ ŽĨ ƚŚĞ ƉŽƉƵůĂƟŽŶ ĂŶĚ ĐŽŶƚƌŝďƵƚĞƐ ƚŽ ƚŚĞ ĞĐŽŶŽŵŝĐ ĂŶĚ ƐŽĐŝĂůĚĞǀĞůŽƉŵĞŶƚŽĨĂŵďŽĚŝĂ͘ Mission dŽƉƌŽǀŝĚĞĂǁŝĚĞƌĂŶŐĞŽĨĮŶĂŶĐŝĂů ƐĞƌǀŝĐĞƐĨŽƌůŽǁͲŝŶĐŽŵĞƉĞŽƉůĞĂƐ ǁĞůů ĂƐ ŵŝĐƌŽ͕ ƐŵĂůů ĂŶĚ ŵĞĚŝƵŵ ĞŶƚĞƌƉƌŝƐĞƐ ʹ ǁŚŝůĞ Ăƚ ƚŚĞ ƐĂŵĞ ƟŵĞ ĂĐŚŝĞǀŝŶŐ Ă ŚŝŐŚ ůĞǀĞů ŽĨ ĮŶĂŶĐŝĂůĂŶĚƐŽĐŝĂůƉĞƌĨŽƌŵĂŶĐĞ͘ 2XU3URƬOH Annual Report 2019 01 Key Figures .H\,QGLFDWRUV 1HW3URƬW <HDUƬJXUH 2017 2018 2019 $PRXQWƬJXUH 139,206 90,045 (in million KHR) 110,626 'HSRVLW2XWVWDQGLQJ /RDQ3RUWIROLR 2,207,279 3,970,856 3,171,811 1,824,050 2,788,131 1,413,618 7RWDO$VVHWV 7RWDO(TXLW\ 707,727 574,709 4,687,737 506,789 3,896,806 3,254,094 02 2XU3URƬOH Annual