Bromley LMC News Update

Bromley LMC

News Update Mangosteen: the rind of this tropical fruit contains xanthones, thought to have anti-cancer properties. w/c 10 09 2012 317 2011 258

317A New LMC Officers

At the first meeting of the new LMC committee this week Dr Mukesh Sahi was appointed as Chair and Dr Donya Young as Vice Chair. Our congratulations go to them both.

Here is the new list of LMC committee members any of whom can be approached if you have matters you wish to raise with the LMC.

Rak Balendran, Broomwood Road, Orpington Cath Jenson, The Links, Bromley/Mottingham Amrit Bindra, Derry Downs, Orpington Hamendra Patel, Southborough Lane, Bromley Colette Boateng, Summercroft, Farnborough Hasib Ur-Rub, Chislehurst Medical Practice Mike Collins, Southborough Lane, Bromley Mukesh Sahi, Trinity, Penge Mark Essop, Summercroft, Farnborough Phillippa Taylor, London Lane, Bromley Natash Hoare, Dysart, Bromley Donya Young, Wickham Park, West Wickham Bridget Hopkins, Stock Hill, Biggin Hill

317B Summary of LMC Meeting 11th September

Counselling services: this review has been postponed until 2013.

ADHD Prescribing: a LES is being developed to enable GPs to prescribe for ADHD patients.

Treatment of patients by Croydon Health Services: Work is being done to re-establish cross border arrangements following examples of Bromley patients being referred back to their GP. If you have examples please send them to the LMC office.

Outcome Standards: Members agreed to share Bromley practice data on childhood immunisation, cytology and patients changing practice to bring us into line with the rest of London.

Performance Management: The level of compliance in Bromley compared to elsewhere is very good.

Training budget: The capitation budget for each practice has been removed following several years of underspend. The PCT will however continue to support access to Travax.

CCG: the authorisation consultation continues and the CCG will continue to work with the LMC on getting the constitution right.

Out of Hospital Care: GPs are invited to an event on 24th September to discuss how to manage the care of older and complex patients in the community.

Mental Health: the AHD on 22nd November will cover Dementia, CAMHS services and Personality Disorders.

SLHT: Steve Russell (Chief Operating Officer) gave an update on the current situation under the Trust Special Administrator. A new IT system (Cerner) will go live from 5th November which will link the three hospital sites properly but teething problems are to be expected. He promised to involve GPs and keep them informed in advance.

Bromley Healthcare: is focussing on ‘integrated discharge’ and ‘villages of care’ to group services around GP practices for which more information will be available at their event on 20 September. Any practice interested in providing an anticoagulation service (see News Update 316) who would like help with submitting the documentation can contact BHC.

317C Flu payments

GMS practices will be pleased to know that after intervention by the LMC, Jill Webb and Angela Bhan have agreed that flu payments will be made on an item of service basis again this year and not as a block payment at the end of the financial year.

317D Patient Transport – GP authorisation

A practice has said that transport operators are now requesting ‘written’ authorisation that a patient needs transport before they will book patients in. Please will you let us know if you have had similar requests so that we can gauge the extent of the problem.

217E Safeguarding Children

Following a recent serious incident the paediatricians have clarified the procedure for GPs referring non mobile babies with possible non accidental injuries:

GPs should refer straight to the hospital and the on-call Consultant Paediatrician will liaise with Consultant Paediatrician at Phoenix Centre to determine the most appropriate setting for examination.(If GPs do refer non mobile babies for a Child Protection Medical to Phoenix Centre the paediatrician will liaise with the on-call consultant at the PRUH to determine the most appropriate setting for examination).

There is general agreement that where non mobile children need full evaluation, including ophthalmic and skeletal examinations, these cases will be seen in the hospital. At present, whoever the GP refers to will hold the case and feed back to the GP rather than the GP having to speak to lots of different individuals.

217F Practice Move – Knoll Medical Practice

Knoll Medical Practice was formed by the merger of Knoll Rise and Sevenoaks Road practices in July and is moving to new premises at 64 Sevenoaks Road, Orpington BR6 9JL on 1st October. Their contact numbers are Tel: 01689 824563/830374 Fax: 01689 820712

217G Fair telecoms

New rules have now been applied to NHS bodies and contractors that forbid the use of 0844 telephone numbers. Practices still operating these numbers should take steps to change to the equivalent 0344 number which will be charged at the standard geographical rate.

217H Practice Staff Training Prospectus

Attached is an updated prospectus for the second half of the year which we are circulating on behalf of the BHC training department.

Londonwide LMCs is the brand name of Londonwide Local Medical Committees Limited Registered and office address: Tavistock House North, Tavistock Square, London WC1H 9HX. T. 020 7387 2034/7418 F. 020 7383 7442 E. [email protected] www.lmc.org.uk. Registered in England No. 6391298. Londonwide Local Medical Committees Limited is registered as a Company Limited by Guarantee. Chief Executive: Dr Michelle Drage

217I Chlamydia collection swabs

We have been asked to remind GPs that microbiology can no longer accept the Roche chlamydia swabs (red top containers containing pink fluid) as they are unable to process them on their analyser.

217J Invitation to event - out of hospital services.

Due to the difficulty for GPs attending the event at the previously arranged time, the CCG has moved the event to a later time 7-9pm at the Bromley Court Hotel.

A light buffet will be available from 6.30pm.

Please could you confirm your attendance by 20th September 2012.

From the Edinburgh Fringe Festival …

Stewart Francis – “I saw a documentary on how ships are kept

together. Riveting!”

James Heathcote ( Secretary ) Jackie Peake ( Committee Liaison Executive )

Bromley Local Medical Committee, Londonwide LMCs, Bassetts House, Broadwater Gardens, Farnborough, Kent. BR6 7UA Tel: 01689 880550 Fax: 01689 855298 [email protected] [email protected]

Disclaimer: This publication is written for health care professionals in Bromley and information may not be appropriate for use elsewhere. Editorial comments do not necessarily represent the views of the LMC committee.

Version 1.2 14/09/2012

Practice Staff Training Prospectus 2012-2013

Working with Issued 14th September 2012 Version 1.2 14/09/2012 Welcome to the Bromley Healthcare Training Prospectus for GP Practice Staff

Bromley Healthcare is a social enterprise formed of 800 people who deliver NHS Services to people of all ages across Bromley and its local boroughs.

We offer training delivered by our own clinicians as well as trainers in the private sector who are experts in their field.

2 Version 1.2 14/09/2012 Why choose Bromley Healthcare

From health visiting to district nursing, school nurses to specialist nurses; our services help new parents to care for new born children and older people to continue living at home through care and support. In addition, we also have a wide range of therapy services for adults and children, including speech and language therapy, physiotherapy and occupational therapy.

Born out of the Community Provider Unit of Bromley PCT, we have a wealth of experience in delivering community health care solutions. Our Training and Development programmes support this delivery of first class health care and we are proud to be able to offer places on our courses to staff in your practice.

Commissioning Bromley Healthcare Services

We offer excellent quality services and we are always interested in talking to commissioners about providing our existing services in new locations and developing new services.

Using a Bromley Healthcare Service

Bromley Healthcare offers almost forty different community health services on behalf of the NHS.

For more information about our services, go to www.bromleyhealthcare-cic.nhs.uk to see our service directory.

3 Version 1.2 14/09/2012

This brochure covers all of the open courses which we welcome you to attend. Whilst aimed primarily at Community staff much of the content is applicable to Practice staff and as we are a highly experienced health care training provider, you will be taking places alongside the other health professionals which will give you the opportunity to network and swap experiences.

Booking

Please see the booking form at the back of the brochure and submit a separate form for each course to Bromley Healthcare, Learning and Development Department, Bassetts Centre, Broadwater Gardens, Farnborough, Orpington, Kent BR6 7UA. (Please note we will be moving in the early Summer 2012, so please check locations before booking) Book early as there are limited places on each course.

Updates

The courses in this brochure are the ones currently available and some of these may change over the year. We will e mail updates on a regular basis and if you would like to receive these e mails, please contact us on [email protected] and we will add you to our mailing list.

You will see some of the new courses we are planning on page 46.

Payment

You will note that we make a modest charge for our courses. As a social enterprise, it is our philosophy to keep any charges to a minimum and bench marking, we are amongst the least expensive training providers. Our charges help to cover our costs and ensure we can continue to provide you with access to a sustainable training programme. You will see the charges per place on each page. Please send payment along with your booking form: Cheques to be made payable to Bromley Healthcare CIC.

Unfortunately if we do not receive payment prior to the course we may have to cancel your place.

Cancellations

If for any reason, you need to cancel your place, we will not charge provided you give us two weeks notice. After that, it is unlikely we will be able to fill the place and we will have to charge you the full course fee.

Our Health Improvement courses are free of charge. For these courses if you cancel your booking within two weeks of the course start date, or do not attend the course we reserve the right to charge a cancellation fee of £40 to cover our costs.

4 Version 1.2 14/09/2012 Risk management solutions for General Practice

We can provide solutions in the following areas:

Training

Health and Safety Awareness for Practice Manager

To ensure that attendees gain an awareness of:

The main points contained in health and safety legislation including roles and responsibilities The principles of risk assessment Their responsibilities related to employee training, instruction and supervision

This training could be delivered to a minimum group of 12 in our training room, or at a location of your choice

Bespoke Training

Individual Practice Health and Safety Awareness including: Fire Safety DSE COSHH Moving and Handling Incident reporting

This course is suitable for all levels of staff and all disciplines working in GP practices

We can deliver this course including all elements above or design it to meet the specific needs of your staff / practice. As part of this training we can utilise your staff’s’ local knowledge to produce a draft workplace risk assessment and local fire procedure for the practice. If possible it would be helpful to include a preliminary visit to your practice to review your current systems. This training can be carried out at a location of your choice

Other services

Health and Safety inspections,

We can: Carry out a site visit Review your environment Review relevant documents / systems Produce a report with recommendations and suggestion points

5 Version 1.2 14/09/2012

Contents

Administration Application Form 4, 44 Booking 4 Cancellations 4 Payment 4

Risk Management services 5

All Staff Child Protection Introduction and Up-date Level 2 8 Child Protection Introduction and Up-date Level 3 8 Confidentiality and the law around sex and young people 9 Conflict Resolution 10 Equality and Diversity 11 Excel Getting Started 12 Excel Advanced 13,14,15 Moving and Handling - Healthy Back 16 Resuscitation 17 Word Getting Started 18 Word Advanced 19, 20, 21

HCAs Community Lifestyle Advisor 23 Diabetes for Support Workers 24 Wound Care for HCAs 25

Nurses Diabetes Update for Qualified Staff 29 Leg Ulcer Management 30 Wound Management 31

Nurses and HCAs The Changing Face of HIV 33 Condom Distribution Scheme 33 Doppler and Bandaging Workshop 34 DTS Alcohol Awareness 35 DTS Alcohol; Brief Intervention 36 Understanding HIV 37 Immunisation Update 38 Infection Control 39 Mental Health Awareness 40 Smoking Cessation for Community Advisers 41

Practice Managers / Nurses Appraiser Training 43 Train the Trainer 44

6 Version 1.2 14/09/2012

Courses for All Staff

7 Version 1.2 14/09/2012 Child Protection; Introduction / Level 2 update CPI

TARGET GROUP A key course for those who come into contact with children aged 0 – 18 years during their working day, including receptionists and administrators.

Staff who should attend

Level 3 staff should attend this training to prepare for any BSCB multi-agency training courses. Level 2 staff should attend this course as an introduction and their update

LEARNING OUTCOMES By the end of the course participants will: Have an awareness of Child Protection Procedures Be able to recognise signs and symptoms of abuse Identify categories of abuse Understand the key elements of basic safe practice Have an awareness of key guidance and legislation Know how to make a referral

DURATION 2 Hours DATE 1 October 2012, 21 November 2012

TIME 13.30-15.30 VENUE To be confirmed

COST £25.00 per person

Child Protection; Level 3 update CPU TARGET GROUP Staff who work closely with children and families, including practice nurses, HCAs and GPs.

LEARNING OUTCOMES By the end of the session participants will: Have an awareness of the latest developments and significant research relating to child protection Have revised the meaning of abuse and how to recognise it Have reflected on one’s own role and responsibilities within child protection

DURATION 3 Hours DATE 12 September 2012

TIME 09.30 - 12.30 VENUE Muirhead Room, Beckenham Beacon

DATE 16 November 2012 TIME 09.30 - 12.30

VENUE To be confirmed

8 Version 1.2 14/09/2012 Confidentiality and the law around sex and young people

TARGET GROUP This course has been designed to be delivered as a whole practice approach and is suitable for all levels of staff from GPs to practice nurses, reception staff and admin staff.

LEARNING OUTCOMES By the end of the course participants will: Give an example of the law as it applies to sex and young people Name an entitlement young people have with regards to confidentiality Briefly describe the Fraser guidelines Name at least one way your practice does or can support confidentiality around young people

Following completion of the training, a leaflet and poster targeting young people will be available to the practice. The key message will be that your practice offers a confidential service to young people in order to reduce anxieties they may have around confidentiality,.

For your convenience the training is delivered at each General Practice. In addition dates are arranged individually with each practice.

Please contact Julia Mustoe to arrange a convenient date and time.

There is no charge for attending this course, but please see our cancellations policy

9 Version 1.2 14/09/2012 Conflict Resolution; Initial CRFLSI TARGET GROUP

Front Line staff, i.e. those that have direct contact with patients and the public, including reception/ administrative and practice nurses.

LEARNING OUTCOMES By the end of the course participants will have learnt how to: Recognise potential threats from patients and members of the public Communicate during a potential/ actual conflict situation Manage such a situation

DURATION 3 hours DATES 5 October 2012, 4 February 2013

TIME 13:30 – 16:30 VENUE To be confirmed

COST £50.00 per person

Conflict Resolution; Update CRFLSU TARGET GROUP For those who have completed the Initial course some time ago and need a refresher.

LEARNING OUTCOMES The aim of the refresher is to  Refresh and consolidate the delegate’s prior learning and experience regarding conflict resolution Give delegates the opportunity to explore additional knowledge and skills that could assist them during a conflict situation

By the end of the course participants will: Have examined their current level of knowledge regarding conflict resolution by way of a self-assessment test Have re-visited impact factors, warning and danger signs using a work based case study Have explored tools available to assist in the resolution of a conflict Have experienced the impact of physical stance and positioning on their personal safety during an incident Be able to recognise and understand the stages of a conflict

DURATION 3 hours TIMES 09.30 – 12.30

DATES 5 October 2012 VENUE To be confirmed 6 December 2012

COST £50.00 per person

10 Version 1.2 14/09/2012 Equality & Diversity Managing Difference E&DT2

TARGET GROUP Mandatory for all line managers and HR staff

LEARNING OUTCOMES By the end of the course participants will:  Develop an understanding of equality and diversity, what they are, definitions and terminology and increase confidence in this area

 Understand your equality and diversity responsibilities as a manager

 Develop awareness of legislation and codes of practice

 Understand the impact of equality and diversity issues on outcomes for patients / service users and staff

 Continue learning and action planning

DURATION 3 hours DATE 21 September 2012

TIME 13.30 – 16.30 VENUE Training Room, Bassetts Centre

COST £30.00 per person

Equality & Diversity Working with Difference E&DT3 TARGET GROUP Mandatory for ALL staff other than line managers and HR staff

LEARNING OUTCOMES By the end of the course participants will:  Develop an understanding of equality and diversity

 Understand your responsibilities for equality and diversity  Focus on self awareness and self development

 Gain an understanding of where to access relevant legislation, policy and information

DURATION 1.5 Hours VENUE To be confirmed

DATES AND TIMES To be confirmed To be confirmed

COST £20.00 per person

11 Version 1.2 14/09/2012 Excel - Getting Started ITTEGS

TARGET GROUP This course is an ideal introduction for people who are new to Microsoft Excel and need to create worksheets from scratch. No previous experience is necessary, but basic computer skills are essential.

LEARNING OUTCOMES

By the end of this one day course you will be able to

Create and navigate workbooks and select cells

Enter and edit text and numbers; undo and redo

Use basic formula to add, subtract, multiply and divide

Perform simple functions such as SUM, MIN, MAX, AVERAGE

Use AutoSum and AutoFill

Understand relative and absolute cell references (optional)

Insert and delete columns and rows; move and copy data

Change column width and row height

Apply formatting such as font, size, alignment, borders and shading

Hide columns and rows; freeze column and row titles

Change page layout such as orientation, margins, headers and footers

Print preview, print and save workbooks

Create a simple chart such as a column chart

DURATION 1 Day DATE To be confirmed

TIME To be confirmed VENUE To be confirmed

COST £50.00 per person

12 Version 1.2 14/09/2012 Excel Advanced - Data Analysis ITTEADA

This course is part of a suite of advanced Excel courses. These courses will be run at various intervals and may not all run on the same day.

TARGET GROUP This course is ideal for people performing data processing who need to create, manage and analyse data lists. You should be confident in the topics covered in the Excel Getting Started course.

LEARNING OUTCOMES By the end of this 2 hour course you will be able to:

Understand and create a data list

Hide and show rows; hide and show columns

Use the data form to input data into the data list, navigate and find records Sort data alphabetically and numerically

Sort data by multiple fields, and sort left to right

Change sort order and sort by custom lists

Use AutoFilter to filter records using simple and complex criteria

Use Custom AutoFilter and And vs. Or

Layout a data list for grouping and outlining; create outline headings

Group and ungroup data lists; use auto outline

Change group and outline settings

Use subtotals to automate outlining and basic functions within a data list

Create database functions such as DSUM, DAVERAGE, DMAX, DMIN,

DCOUNT (if time allows)

DURATION 2 hours DATE To be confirmed

TIME To be confirmed VENUE To be confirmed

COST £50.00 per person for the whole day, including PivotTable and PivotChart Reports; Using Charts to Present Data. See the next pages for the rest of the course outlines.

Or £25.00 for this session only

13 Version 1.2 14/09/2012 Excel Advanced Formulas ITTEAPTAPCR

This course is part of a suite of advanced Excel courses. These courses will be run at various intervals and may not all run on the same day.

TARGET GROUP This course has been designed for people who need to have an understanding of advanced (logical or financial) functions. Delegates should feel confident in the topics covered in the Excel Getting Started course, especially using basic formula, simple functions and autofill.

LEARNING OUTCOMES By the end of this 2 hour course you will be able to: Enter functions Logical functions, e.g. IF, nested IF, AND, OR Financial functions, e.g. PMT, FV Lookup functions, e.g. VLOOKUP, HLOOKUP Calculate with date functions Use function wizard and help Use function wizard to create nested functions Get help on functions Use goal seek Adjust formula dependents to reach a target value Audit formulas Trace precedents, dependents and trace errors Create comments Evaluate formulas Use conditional formatting Format worksheet data conditionally Create multiple conditions

DURATION 2 Hours DATE To be confirmed

TIME To be confirmed VENUE To be confirmed

COST £50.00 per person for the whole day, including Data Analysis; Using Charts to Present Data. See previous and next page for the rest of the course outlines.

Or £25.00 for this session only

14 Version 1.2 14/09/2012 Excel - Using Charts to Present Data ITTEAUCTPD

This course is part of a suite of advanced Excel courses. These courses will be run at various intervals and may not all run on the same day.

TARGET GROUP This course is designed for people who wish to create charts to visually represent data in Excel. Delegates should feel confident in the topics covered in the Microsoft Excel Creating and Editing module.

LEARNING OUTCOMES By the end of this 2 hour course you will be able to:

Understand the best chart types to use Create charts based on continuous and non-continuous ranges of data Create charts using the shortcut key and the Chart Wizard Resize and reposition the chart on the worksheet Change the chart type, e.g. column, line, pie, bar Change the chart data series Switch columns and rows Add chart, axes titles and apply gridlines Re-position the legend and apply data labels Add and remove the data table Change the chart location, e.g. create on a separate worksheet Format the chart, e.g. font, colour, fill effects Create 3-D charts and change the elevation, rotation and perspective Create exploding pie charts Create a custom user defined chart Create a combination chart to plot two different sets of data (if time allows)

DURATION 2 Hours DATE To be confirmed

TIME To be confirmed VENUE To be confirmed

COST £50.00 per person for the whole day, including Data Analysis; PivotTable and PivotChart Reports. See previous pages for the rest of course outlines.

Or £25.00 for this session only.

15 Version 1.2 14/09/2012 Moving and Handling - A Healthy Back M&HHB

TARGET GROUP

This course is aimed at staff who are not required to handle clients/patients.

Ideally, this course should be attended every 3 years.

LEARNING OUTCOMES

By the end of the course participants will have an understanding of:

Knowledge of posture and how to look after the back Kinetic principles of moving & handling Safe systems of work Understanding of risk assessments associated with unsafe moving & handling Approved moving & handling techniques

DURATION 1.5 hours TIMES To be confirmed

DATES To be confirmed

VENUE To be confirmed

COST £25.00 per person

PLEASE NOTE START TIMES

16 Version 1.2 14/09/2012 Resuscitation; Basic RESUSB

TARGET GROUP This 3 hour course is suitable for staff who have not previously attended resuscitation training

It is a statutory requirement that the following staff attend Resuscitation training on an annual basis:

All clinical staff Additional staff as identified by their line manager Staff who act as First Aiders

LEARNING OUTCOMES By the end of this course participants will be able to:

Deal with an unconscious casualty, carry out CPR on an adult, child and infant and deal with someone choking in accordance to the current UK Resuscitation guidelines.

DURATION 3 Hours DATE 9 October 2012 TIME 09.30- 12.30

VENUE To be confirmed COST £25.00 per person

Resuscitation; Update RESUSUPDAT

TARGET GROUP

This course provides an essential annual update for staff who have attended Resuscitation training:

Clinical staff Additional staff as identified by their line manager BHC staff who act as First Aiders

LEARNING OUTCOMES

This 1.5 hour Update course is suitable for staff who have attended a Basic Resuscitation course in the past two years. By the end of this course, participants will be updated in Basic Life Support skills in accordance with Re- suscitation Council Guidelines.

DURATION 1.5 Hours VENUE Bassetts Centre/To be confirmed

There are 3 sessions each day

TIMES 09.30 - 11.00 or 11.30 - 13.00 or 14.00 - 15.30

DATES 17 September 2012 3 October 2012

COST £20.00 per person

17 Version 1.2 14/09/2012 Word - Getting Started ITTWGS

TARGET GROUP

This course is an ideal introduction for anyone who is new to Microsoft Word and needs to create and print basic documents from scratch. No previous experience is necessary, but basic computer skills are essential.

LEARNING OUTCOMES

By the end of this half day course you will be able to:

Navigate the screen menus, toolbars and status bar Create and save new documents; open and close existing documents Type text, insert page breaks, use keyboard shortcuts Edit text e.g. select, delete, move and copy text Undo and redo changes Use spell check, grammar check and AutoCorrect Find and replace text Format text basics e.g. font, size, bold, italics and underline Format paragraphs basics e.g. alignment and line spacing Change page setup e.g. margins, orientation and paper size Print preview, print documents, change printer, page range and copies

DURATION 3 hours DATE To be confirmed

TIME To be confirmed VENUE To be confirmed

COST £50.00 per person

18 Version 1.2 14/09/2012 Word Advanced- Mailings and Labels ITTWAMAL

This course is part of a suite of 3 advanced word courses. These courses will be run on the same day and you can either attend all 3 or just the one that you require. Ensure you tell training when booking which courses you need.

TARGET GROUP

This course is designed for team leaders, secretaries and PAs who need to create mailings for letters and labels using data in Excel and Word. Delegates should feel confident in the topics covered in the Word Getting Started course.

LEARNING OUTCOMES

By the end of this course you will be able to: Understand mail merge Use the mail merge wizard Create mail merge letters using an existing data file Create a data list in Excel and a data table in Word Select the document type, e.g. letters Select recipients from the data list, sort and filter the data Write the letter and insert mail merge fields Preview and print the letters Add data to the mail merge data form Create a new data file using the mail merge data form Insert, delete, sort and select data Create mail merge labels Set label options Select recipients Insert mail merge fields Preview and print the labels

DURATION 2 Hours DATE To be confirmed

TIME To be confirmed VENUE To be confirmed

COST £50.00 for the whole day, including ‘Making Short Work of Long Documents’; ‘Reviewing and Sharing Documents’. See next two pages for course outlines.

Or £25.00 for this session only.

19 Version 1.2 14/09/2012 Word Advanced - Making Short Work of Long Documents ITTWAMSWOLD

TARGET GROUP

This course is designed for people who wish to work more effectively with longer documents and learn ways of organising them to make them easy to navigate and use. Delegates should feel confident in the topics covered in the Microsoft Word Getting Started course.

LEARNING OUTCOMES

By the end of this 2 hour course you will be able to:

Insert page numbering Change numbering style View headers and footers Enter text and fields in headers/footers e.g. page numbers, date and filename Create different first page header and footer Create different odd and even page header and footer Insert and delete section breaks and navigate sections Enter different header and footer text in different sections Restart page numbering within sections Use outline view Collapse and expand documents Promote and demote headings Use heading styles to create and update a table of contents and index Customise the appearance of the table of contents and index Insert footnotes, endnotes, captions and citations

DURATION 2 Hours DATE To be confirmed

TIME To be confirmed VENUE To be confirmed

COST £50.00 for the whole day, including ‘Making Short Work of Long Documents’; ‘Reviewing and Sharing Documents’. See next two pages for course outlines.

Or £25.00 for this session only.

20 Version 1.2 14/09/2012 Word Advanced - Reviewing and Sharing Doc- uments ITTWARASD

TARGET GROUP

This course is designed for people who need to track comments and changes within a document, especially when sharing it within a team. Delegates should feel confident in the topics covered in the Word Getting Started course.

LEARNING OUTCOMES By the end of this 2 hour course you will be able to:

Track changes for the author Set up User Information Display the review tab Set display options Activate track changes Display the changes in different ways Protect the document for tracking Track changes for the reviewer Display the changes in different ways Accept and reject changes Insert comments Insert, view, delete and print comments Compare or combine documents Compare documents Combine documents Merge changes

DURATION 2 Hours DATE To be confirmed

TIME To be confirmed VENUE To be confirmed

COST £50.00 for the whole day, including ‘Making Short Work of Long Documents’; ‘Reviewing and Sharing Documents’. See next two pages for course outlines.

Or £25.00 for this session only.

21 Version 1.2 14/09/2012

Courses for HCAs

22 Version 1.2 14/09/2012 Community Lifestyle Advisor

HISCL

TARGET GROUP

All Health Professionals.

LEARNING OUTCOMES

By the end of this one day course, participants will:

Have looked at how thinking and behavioural patterns develop

Understand where a person might be in the process of change

Have developed understanding of advice and support to be given on diet, exercise, smoking cessation, effects of stress and mental wellbeing Have the knowledge to gain access to resources and support

This course enables attendees to understand life experiences, healthy thinking and behavioural change and how these apply to lifestyle choices. Also, how to support others in making healthy choices for diet, exercise, stopping smoking and reducing stress; to work towards preventing/reducing CHD, Diabetes, Cancer and Obesity.

DURATION 1 Day 9.15-16:30 VENUE To be confirmed

DATES AND TIMES 25 September 6 December And And 2 October 13 December

This is a multi agency course organised by the Health Improvement Service

There is no charge for attending this course, but please see our cancellations policy

23 Version 1.2 14/09/2012 Diabetes for Support Workers DFSW

TARGET GROUP

Health Care Assistants in a community setting, Care Workers within the Learning Disability Service and those working in Nursing and Residential Homes.

SUPPORT WORKERS ONLY QUALIFIED STAFF; SEE NURSES SECTION

LEARNING OUTCOMES

By the end of the course participants will:

Have a basic understanding of what diabetes is and the different types

Have a basic knowledge of the range of treatments available for diabetes

Have an understanding of how lifestyle (diet, exercise) affects diabetes

Understand the importance of regular foot care for people with diabetes

Have a basic understanding of the complications people with diabetes can develop

DURATION 1 day DATE 21 November 2012

TIME 09:30-16:30 VENUE To be confirmed

COST £25.00 per person

24 Version 1.2 14/09/2012 Wound Care for Health Care Assistants and Carers WCFHCA

TARGET GROUP

Healthcare Assistants and Care workers in the Community, GP Practices or Nursing Homes

NOTE It is important to stress that this course is only an introduction to these areas and the person electing the participant to attend this course should be able to act as clinical supervisor as a competency document will be provided in order for the person to become fully proficient

LEARNING OUTCOMES

By the end of the course participants will: Have an understanding of the structure of the skin and its functions and processes which take place when the patient has a wound

Be able to identify the risk factors of developing pressure ulcers and how to prevent them occurring

Be able to identify situations that would put patients at risk of skin damage due to excoriation

Be able to give appropriate skin care to patients requiring hydration to the lower leg

Have an understanding of the importance of nutrition and hydration in wound healing

Have an understanding of the importance of hand hygiene and infection control within wound care

Be able to apply basic bandaging, using the correct technique

Understand the importance of correct application of compression hosiery

DURATION 1 day DATE 19 March 2012

TIME 09.30 - 16.30

VENUE Training Room, Bassetts Centre/ To be confirmed

COST £50.00 per person

25 Version 1.2 14/09/2012

Courses for Nominated Staff

26 Version 1.2 14/09/2012 Fire Wardens FIREW

TARGET GROUP

It is a mandatory annual requirement for Nominated Fire Wardens and Deputy Fire Wardens to attend this course.

The course includes a practical session where casual clothing is recommended

DURATION 1.5 Hours DATES 10 December 2012

TIME 14.00-15.30 VENUE To be confirmed

COST £45.00 per person

Health, Safety & Risk Awareness Update H&SA

TARGET GROUP This is a statutory course for all staff and an update is required every 4 years

LEARNING OUTCOMES The course provides a statutory Health and Safety update with reference to Bromley Healthcare policies and procedures. The course participants will also gain a basic understanding of Risk Management within Bromley Healthcare.

By the end of the course participants will have a basic understanding of the:

Health and Safety at Work Act including employee and employer responsibilities IR1 reporting system Risk Management

DURATION 1.5 Hours VENUE Training Room, Bassetts Centre To be confirmed

DATES AND TIMES 12 September 2012 9.30 – 11.00 9 October 2012 14.00 – 15.30 14 November 2012 09.30 – 11.00

COST £30.00 per person

27 Version 1.2 14/09/2012

Courses for Nurses

28 Version 1.2 14/09/2012 Diabetic Update for Qualified Staff DFQS

TARGET GROUP

Qualified Nursing Staff only

This course is not suitable for nurses who run diabetic clinics. Practice nurses are able to access more suitable courses run by the diabetic team. De- tails are sent direct to GP Practices.

LEARNING OUTCOMES

By the end of the course participants will:

Have a basic understanding of diabetes type 1 and type 2

Have a basic understanding of treatments, diet, medication and insulin

Have gained practical skills in the use of insulin delivery devices

Have an understanding of how lifestyle (diet, exercise) affects diabetes

Be able to identify the ‘at risk’ foot

DURATION 1 day DATES 28 November 2012

TIME 09.30-16.30 VENUE Beckenham Beacon

COST £25.00 per person

29 Version 1.2 14/09/2012 Leg Ulcer Management LUM

TARGET GROUP

Qualified nurses

LEARNING OUTCOMES

By the end of this two day course participants will:

Increase their observational and investigative assessment skills

Be able to interpret findings in order to differentiate between arterial, venous and mixed aetiology leg ulcers

Understand the importance of and procedure for Doppler assessment of ankle brachial pressure index

Be aware of a multidisciplinary approach to leg ulcer management

This course is linked with Doppler and Bandaging Workshops and Wound Management

DURATION 2 days DATES 7 & 14 September 2012

TIME 09.30 - 16:30 each day

VENUE Training Room, Bassetts Centre

COST £50.00 per person

30 Version 1.2 14/09/2012 Wound Management WM

TARGET GROUP

Qualified nurses & Podiatry staff

LEARNING OUTCOMES

By the end of the course participants will:

Look holistically at patients when assessing their needs

Have increased observational skills

Be more aware of the different types of wound care dressings and how to use these effectively in practice

Be able to make rational decisions for dressing selection and usage

Be aware of how to use the Bromley District-wide Wound Care and Dressings Formulary

DUATION 1 day DATES 13 November 2012

TIME 09:30—16:30

VENUE Training Room, Bassetts Centre

COST £50.00 per person

31 Version 1.2 14/09/2012

Courses for Nurses and HCAs

32 Version 1.2 14/09/2012 Understanding HIV HISHIVCF

TARGET GROUP Those working with children, young people and/or adults who may be at risk of becoming HIV positive.

LEARNING OUTCOMES By the end of the course participants will: Improve your awareness of HIV and how to prevent transmission Understand who is most at risk of having HIV and why Appreciate the need to promote testing  Understand how things have changed and how HIV is treated

DURATION 1 day DATES 2 November 2012

TIME 9.30 to 16.30 VENUE Beckenham Beacon

COST There is no charge for attending this course, but please see our cancellations policy

Condom Distribution Scheme HISCDS

TARGET GROUP Staff that work for organisations providing the Condom Distribution Scheme for young people. This training is mandatory for staff who distribute condoms.

LEARNING OUTCOMES To enable staff to distribute condoms confidently following the condom distribution procedure.

By the end of the course participants will: Fully understand what the condom distribution scheme is including the schemes aims and objectives Understand the condom distribution policy and procedure Be able to discuss the Fraser Guidelines Be able to provide an arena for discussion with young people around sexual health Be able to carry out a condom demonstration and monitor distribution Be aware of at least 3 most common forms of contraception Describe at least 3 most common sexually transmitted infections

DURATION 2 Hours DATE 25 October 2012 17 December 2012 TIMES 13.30 – 15.30 (tbc) VENUE Beckenham Beacon There is no charge for attending this course, but please see our cancellations policy

33 Version 1.2 14/09/2012 Doppler and Bandaging Workshop D&BW

TARGET GROUP

Qualified nursing staff and Podiatrists (for Doppler session, i.e. first hour only) who MUST have attended the Leg Ulcer Management and Assessment study day.

LEARNING OUTCOMES

By the end of the workshop participants will be:

Aware of the principles and procedure for Doppler Assessment of Ankle Brachial Pressure Indices (ABPI)

Aware of principles of high compression bandaging

Able to start using practical skills under supervision

Participants MUST have attended Leg Ulcer Management and Assessment or similar study day before attending this course

DURATION 2 Hours DATES 27 November 2012

TIME 14.00 16.00

VENUE Willows Clinic

COST £30.00 per person

34 Version 1.2 14/09/2012 (DTS) Alcohol Awareness HISAA

TARGET GROUP

This is one of the Bromley Drug Training Strategy courses. These courses have been designed for staff and volunteers who, as part of their jobs may work with people who use drugs or who are at risk of drug related problems.

LEARNING OUTCOMES

This course will examine safe drinking levels using the unit measuring system and the health implications should this level be exceeded. The recognition of what constitutes problematic drug use.

By the end of this one day course, participants will:

Describe effects of alcohol on the human body and how these changes affect behaviour.

Examine stereotypes of alcohol users and perceptions of alcohol use in society.

List current recommendations for sensible drinking.

Recognise signs of problem alcohol use in a client and how to make appropriate referrals.

Identify appropriate services for problem drinkers within Bromley and nationally

DURATION 4 Hours DATES 8 October 2012

TIME 10.00-14.00 VENUE To be confirmed

There is no charge for attending this course, but please see our cancellations policy

This is a multi agency course organised by the Health Improvement Service

35 Version 1.2 14/09/2012 (DTS) Alcohol Brief Intervention HISAB

TARGET GROUP

This is one of the Bromley Drug Training Strategy courses.

The course is aimed at GP Practice Nurses, A&E Nurses, Health Visitors, District Nurses and other professionals who may come across people with alcohol misuse problems. It will discuss how to tell if someone has problematic use or not, what brief interventions will be helpful in different circumstances and how to deliver these interventions as part of their role

LEARNING OUTCOMES

By the end of this one day course, participants will be able to:

Know what sensible drinking limits are Dispel some myths on alcohol Know the difference between heavy regular use and intoxication with clients presenting problems Understand alcohol being a broad health and social concern Understand the use of screening tools Understand what is and why use brief interventions Know who to refer on to Know how to improve their practice with brief interventions

DURATION 1 day DATES 5 November 2012

TIME 10.00-16.30 VENUE To be confirmed

There is no charge for attending this course, but please see our cancellations policy

This is a multi agency course organised by the Health Improvement Service

36 Version 1.2 14/09/2012

Understanding HIV

HISHIVA

TARGET GROUP

Anyone who has contact with service users in the public or voluntary sector.

LEARNING OUTCOMES

By the end of this one day course, participants will:

Define the difference between HIV, AIDS, disease progression and the method of transmission. Describe the societal attitudes and prejudices towards people affected by HIV and AIDS. Identify the main principles and procedures of universal precautions in the workplace. Recognise the importance of confidentiality in relation to the service users. Describe the process of and clarify the implications of the HIV test. Describe the impact of some of the issues for people affected by HIV and AIDS in relation to available services. Identify local and national services available to HIV affected service users.

DURATION 3 Hours DATES To be confirmed

TIME To be confirmed VENUE To be confirmed

There is no charge for attending this course, but please see our cancellations policy

37 Version 1.2 14/09/2012 Immunisation; Update IMMU

TARGET GROUP

District Nurses and Health Visitors taking part in the flu vaccination programme.

This course is Mandatory and must be accessed by existing staff on a two yearly basis

LEARNING OUTCOMES

To be aware of current issues in vaccination

To have knowledge of recent epidemiology of vaccine preventable diseases To be aware of any changes to the National Immunisation Schedule

To be aware of any changes to legislation relevant to vaccination

To be able to manage anaphylaxis and other adverse events correctly

To review current practice and identify areas for improvement

To have an opportunity to discuss commonly encountered problems in practice

DATES 27 September 2012 15 November 2012 VENUE To be confirmed

DURATION AND TIMES Each Day

All immunisers, including child immunisers 09.30 – 16.30

Adult only immunisers 09.30 – 13.00

COST £30.00 for a half day

£50.00 for a full day

38 Version 1.2 14/09/2012 Infection Control ICCPU

TARGET GROUP

Qualified Nurses and all Allied Health Professionals

LEARNING OUTCOMES

By the end of the course participants will:

Know the principles of preventing and controlling infection with patients/ clients and Standard Infection Control Precautions (SICP)

Know the principles of hand hygiene and if time allows, practice a proper hand hygiene technique.

Know what Infection Control documentation is available i.e. Intranet Pag- es on Infection Control, Policy, Procedures and Guidelines

Know the proper procedures of handling, disposing and storage of clinical waste

Know the national colour code for cleaning healthcare premises and understand the importance of cleanliness in the healthcare environment and how to support domestic staff in ensuring proper cleanliness is achieved within premises

Know how to manage spillages and keep safe

Understand and know the difference between and when to use Aseptic and Clean technique

Know what constitutes a Medical Device, the principles of decontamination and appropriate documentation to complete when sending equipment for maintenance and/or repair

Know the difference between single-use and single-patient use devices and the symbol for single-use

Know a basic infection control risk assessment process

Have an understanding of specimen handling

DURATION 1.5 Hours VENUE To be confirmed

DATES AND TIMES 16 October 2012 13.30 – 15.00 20 November 2012 13.30 – 15.00 13 December 2012 09.30 – 11.00 17 January 2012 13.30 – 15.00

COST £30.00 per person

39 Version 1.2 14/09/2012 Mental Health Awareness

HISMHA

TARGET GROUP

Anyone who wishes to develop their confidence when coming across mental health matters.

LEARNING OUTCOMES

By the end of this half day course, participants will:

Feel more confident when coming across Mental Health matters.

Have a clearer and deeper understanding of what sufferers might be encountering.

Feel more confident if involved with other agencies and in finding support for what they are doing.

Have a much more effective insight into what they might find.

Feel that they have found some personal development which makes them more comfortable with the whole issue of mental health.

DURATION 3 Hours DATES 11 September 2012 24 January 2013

TIME 13.30-16.30 VENUE To be confirmed 09.30-12.30

There is no charge for attending this course, but please see our cancellations policy

This is a multi agency course organised by the Health Improvement Service

40 Version 1.2 14/09/2012 Smoking Cessation for Community Advisors

HD-SCATD TARGET GROUP

Primary care workers, especially GP’s, practice nurses

LEARNING OUTCOMES Learning Outcomes:

By the end of this one day course, participants will:

1 Have an understanding of the Bromley Stop Smoking Service and the effectiveness of smoking cessation and intervention techniques

2 Be able to describe in non-technical terms the pharmacological and psychological effects of smoking

3 Understand the nature of tobacco addiction and describe common withdrawal symptoms, their prevention and treatment

4 Have a basic understanding of why people smoke and why it’s so difficult to give up

5 Be able to provide information and support to enable clients to obtain and begin Nicotine Replacement Therapy/Zyban/Varenicline

6 Be able to raise the issue of smoking with clients in a sensitive and non-judgemental way

7 Be able to put into practice strategies of interventions around smoking cessation

8 Be able to assess when a client may benefit from another service and make an appropriate referral

9 To provide monitoring and evaluation information in line with national and local criteria

10 To register as a smoking cessation community advisor and provide regular support to clients wishing to stop smoking

DURATION One Day

TIME 9.30 to 16.30 DATES 11 October 2012

VENUE To be confirmed There is no charge for attending this course, but please see our cancellations policy

41 Version 1.2 14/09/2012

Courses for Practice Managers and Nurses

42 Version 1.2 14/09/2012 Appraiser Training L&MAT

TARGET GROUP

This course is for all staff who are required to appraise staff and who are new to the role

LEARNING OUTCOMES

By the end of this course, participants will:

Understand their role in the appraisal/KSF review process

Be able to use the paperwork

Be aware of how individual objectives relate to the business plan

Know how to write objectives relating to the business plan

Be able to measure success against objectives

Have started to develop the skills needed to get the best outcome from appraisal/performance management/KSF review meeting

Be aware of how wellbeing at work impacts on performance

DURATION 1 day DATES To be confirmed

TIME To be confirmed

VENUE To be confirmed

COST £75.00 per person

43 Version 1.2 14/09/2012 Train the Trainer HD-TTT

TARGET GROUP

Any staff wishing to improve upon or learn new skills with regard to facilitating training or simply presenting information to people effectively in a more structured way.

LEARNING OUTCOMES

By the end of this three day course, participants will:

Recognise and use a variety of training styles and methods

Be able to set realistic objectives for their training sessions

Be able to identify the four major components of the training cycle

Be able to identify their own learning styles and relate these to how people learn

Be able to detail the resources they need to deliver effective training

This course provides an opportunity to develop confidence in the design and delivery of training sessions in the workplace and ensuring effective participation.

DURATION 3 days DATES 19, 20 & 26 November 2012

TIME 09.30—16.30 each day

VENUE To be confirmed

There is no charge for attending this course, but please see our cancellations policy

You must attend all three days to complete this course.

This is a multi agency course organised by the Health Improvement Service

44 Version 1.2 14/09/2012

HR4

Training Application

PLEASE COMPLETE IN BLACK CAPITAL LETTERS

Delegate Details

Name (Mr / Mrs / Miss / Dr / other) ______

Job Title ______Organisation ______

Work Address ______

Telephone No ______Daytime/Mobile number ______

E-Mail Address ______

Course Title ______

Cost of attendance per delegate: £ ______Date of Course ____ / ____ / ____

Start time of course ___ / ___

Special Needs (mobility etc) ______

______

Cancellations If for any reason, you need to cancel your place, please contact 01689 880830; 01689 880933 or e-mail: [email protected]. We will not charge, provided you give us two full weeks notice. After that, it is unlikely we will be able to fill the place and we will have to charge the full cost.

Authorisation

On behalf of our organisation, I authorise this delegate’s attendance on the above training course and enclose a cheque for £______, made payable to Bromley Healthcare CiC. Reference No. if applicable ______

Manager’s Name ______Manager’s Signature ______

Manager’s e-mail address ______

Please return this form to the Learning and Development Department, Bromley Healthcare, Bassetts Centre, Broadwater Gardens, Orpington, Kent, BR6 7UA

For Office Use Only Payment Received  Booking Confirmation Sent 

45 Version 1.2 14/09/2012

Published by the Learning and Development Department Bassetts Centre Broadwater Gardens Farnborough Orpington Kent BR6 7UA

Www.bromleyhealthcare.org.uk

Tel: 01689 880933 / 880830 Fax: 01689 861232

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