Presorted SUMMER 2018 Standard U.S. POSTAGE P.O. Box 1365 & FEES PAID Waynesboro, VA 22980 DuPont Community Credit Union MemberMatters A Publication for Members of Product Spotlight: DuPont Community Credit Union Travel Notes IN THIS ISSUE Starting A New Employee Spotlight Traveling this Summer? President’s Column Take your DCCU Mastercard® Debit or Credit Card with you and travel with peace of mind. Chapter With DCCU Volunteer Recruitment Underway Diane’s story Adjustable Rate Mortgage FAQs Maximize your travel experience and help DCCU to better Product Spotlight: Travel Notes identify and protect against unauthorized transactions on your debit or credit card by adding a Travel Note before you leave. Add or change your Travel Note 24/7 through the Mobile App or Online Banking.

Place a Travel Note up to 14 days prior to traveling:

In the Mobile App, select Alerts and Settings and then select Travel Notes Find us on Facebook: facebook.com/mydccu “I had someone I could In Online Banking, click on the My Cards tab and select Travel Notes rely on throughout the Select all cards being used for travel Holiday Closings entire process.” — Diane Select the start and end dates of your travel (maximum of Board of Directors Labor Day — Saturday, 9/1 & Monday, 9/3 30 days)* Everett J. Campbell, Jr., Chairman Columbus Day — Saturday, 10/6 & Monday, 10/8 Q. Maurice Gresham, Vice Chairman After her husband passed away, Diane found herself in what to expect,” she said. “So much has changed, and the Select your destination(s) Leslie E. Ramsey, Treasurer Back row,a unique left to right:situation. Russell The Rose, home Peyton she Wright had loved for the past thought of doing this on my own made me a little nervous.” Drew Ellen Gogian, Secretary Front row,16 years left to right:had Shanebecome Showker, too much Anna Gebhardt, to manage and alone.Carrie Walters “It Timothy M. Simmons, Director Add your contact phone number was important for me to simplify,” Diane said. “I no longer Diane sat down with Diana and explained her situation. Daniel L. Bowman, Director Michael P. Blinn, Director wanted to deal with things like lawn maintenance and Diana helped her figure out the best mortgage for her Limit one Travel Note per card Contact Us Locations Stuarts Draft Marvin G. Copeland, Associate Director snow removal.” After much consideration, Diane made the specific situation. “Diana was very professional and easy 140 Lucy Lane | P.O. Box 1365 Craigsville 2518 Stuarts Draft Highway Angela M. Simonetti, Associate Director decision to sell her Swoope, Virginia home. to talk to. We really hit it off,” Diane said. “Whenever I *If you are planning to travel for more than 30 days, please contact us. Waynesboro, VA 22980 Craigsville ATM Steve F. Elkins, President/CEO had a question about documents I needed to provide, 139 West Craig Street Staunton With the help of her adult children, Diane started the or steps I needed to take, I never hesitated to call her. It Mastercard is a registered trademark of Mastercard International Incorporated. Call Us Community Way Fishersville Supervisory Committee 540.946.3200 | 800.245.8085 105 Community Way next chapter of her life with the search for a new place was comforting to know I had someone I could rely on Bruce F. Hamrick, Chairman Monday – Friday 8 a.m. – 7 p.m. Windward Pointe ATM Downtown Staunton to live. She was drawn to a home in a newly developed throughout the entire process.” Ron L. Harlow, Secretary Saturday 9 a.m. – Noon 47 Windward Drive 410 North Augusta Street community in Staunton, Virginia. “The home was perfect Eugene F. Walker, Member Grottoes West Staunton ATM for me because it offered the floor plan I needed to live “Buying a home is an important purchase with many Wesley B. Wampler, Associate Member [email protected] Grottoes ATM 138 Parkersburg Turnpike comfortably, and plenty of room to welcome my children moving parts,” Diana said. “As a Mortgage Advisor, it is mydccu.com 209 3rd Street and grandchildren when they come to visit,” she said. important for me to clearly explain each step and walk Governance Committee FAX 540.946.3212 Verona Harrisonburg 315 Lee Highway “Plus, the exterior upkeep was included, which was through it with our members from start to finish.” Michael P. Blinn, Chairman important to me.” Drew Ellen Gogian, Director ART – Audio Response Teller Kaylor Waynesboro In addition to Travel Notes, enjoy added 540.946.3200 x1 | 800.245.8085 x1 After 13 different moves throughout her adult life, Diane Angela M. Simonetti, Associate Director 47 West Kaylor Park Drive security by enrolling in Fraud Alerts. Lucy Lane Diane reached out to DCCU and Mortgage Advisor Diana was most impressed with her fourteenth move, thanks to Mary Louise Leake, Member Reservoir* 140 Lucy Lane Receive an automated text message if a 1925 Reservoir Street Sample (pictured on the left) to help her begin the home DCCU. “We worked with many financial institutions over Terri E. Stevens, Member Lost or Stolen Riverside suspicious transaction occurs, whether Debit/Credit Cards South High* 200 East Broad Street buying process. “It had been so many years since my late the years, and none compare to DCCU. I have had nothing 866.820.5970 1820 South High Street you’re traveling or at home. Visit the My Insured by NCUA. Eligibility required. West Main husband and I had bought our home, so I wasn’t sure but positive experiences with every person I interact with,” Card page in Online Banking to enroll. Stone Port* 2200 West Main Street Diane said. “Everyone is so nice and helpful, like friends. Stop in to See Us 1900 Stone Spring Road Most importantly, I found the perfect home for now and Monday – Thursday 9 a.m. – 5:30 p.m. Woodstock I did it on my own. DCCU made it easy thanks to great Friday 9 a.m. – 6 p.m. Lexington* 1025 Woodstock Commons Drive Saturday 9 a.m. – Noon (drive up only) 1130 North Lee Highway support from Diana Sample.” *Saturdays – ATM only Employee Spotlight April 1, 2018 – June 30, 2018

Years of Service 30 Years – Rita Bradley 30 Years – Glenna Dovel DCCU Announces 2018 30 Years – Kevin Lounsbury The Cooperative Difference 15 Years – Steve Elkins A message from DCCU’s President/CEO Steve F. Elkins 10 Years – Sarah Rowe Scholarship Winners 5 Years – Sharon Covington 5 Years – Mike Ferguson Over the last year I’ve shared my of ways. We enjoy finding meaningful DuPont Community Credit Union (DCCU) recently announced the 5 Years – Ken Malinowski perspective on the benefits of being a ways to partner with local groups, and winners of our annual scholarship contest. Applicants were asked to 5 Years – Diana Sample member of DCCU and the difference in empower our employees to seek out write an essay on what they believe are the most important banking our approach to financial services. At volunteer opportunities to make a positive products and services needed during college and how DCCU can Promotions the heart of this difference is the way we impact by giving our time and resources. help young adults with their banking needs during the college years Rebecca Armstrong are structured as a financial cooperative, and beyond. DCCU employees visited many of these schools, Assistant Branch Manager which means you are part owner of our At DCCU, we exist to serve, and one presenting the $1,000 scholarship in person during their awards Damon Frazier organization along with over 90,000 other of the most important differentiators at programs. Marketing Specialist DCCU members. As an owner, we are DCCU is our personal service. Whether Chris Kay uncompromisingly committed to putting you interact with us at a branch, over Congratulations to our 2018 scholarship winners: Mortgage Representative you first. the phone, or through one of our digital Whit Sours channels, we appreciate the opportunity Andrea Lync, Adult Category Compliance Officer Adjustable Rate Mortgages Richard Brown, Bath County Jennifer Surgener One of the most important ways we keep to take care of your immediate financial Helpdesk Technician in touch with the needs of our members is needs, as well as helping you craft a Frequently Asked Questions about the current mortgage rate environment Destiny Shoemaker, Broadway High School through our volunteer Board of Directors. vision for a stronger financial future. An Adjustable Rate Mortgage (ARM) is a type of mortgage in which the interest rate will adjust up or down over time based on Allison Wilhoit, They represent the entire membership Our approach is designed around economic conditions. For the first time in many years, we are seeing a rise in overall mortgage rates. This will affect members and lend their professional expertise to collaboration and understanding with the Ayanna Strother, Central High School seeking a new mortgage and those who may already have an ARM. We strive to make sure our members know their options By the Numbers help guide credit union decisions with you intent of helping you achieve your goals in Eleanor Welch, Clarke County and how to best prepare for any potential changes in rate or payment. May 31, 2017 in mind. a financially sound way. Rachel Nott, East Rockingham High School Assets $1,116,373,576 Sarah Wright, Fort Defiance High School Savings $963,336,334 Another key component of a cooperative There is inherent value in being part of How do Adjustable Rate Mortgages work? My interest rate is adjusting and my payment is Loans $847,334,179 is giving back, which has become an a financial cooperative and our focus changing, what are my options? Abby Lachance, Harrisonburg High School Members 88,028 important part of DCCU’s culture. Not continues to be on the well-being of our 1 For a period of time, the interest rate associated with Tyler Ostinato, James Wood High School only do we give back to our members members and the community. Thank you your mortgage is constant. You could: Joseph Rosenfeld, John Handley High School through diversified and competitive for choosing DCCU to be your trusted May 31, 2018 Nicole Ruffner, Luray High School A s s ets $1,167,0 55,9 61 financial products and services, we financial partner and for your continued 2 When the initial period ends, the interest rate will 1 Do nothing and revisit your mortgage rate at Savings $1,012,998,497 also support the community in a variety support of our cooperative. adjust according to a predetermined calculation. another time. Michael Eller, Masters/Doctorate Category Loans $887,671,943 Members with an ARM loan are notified at least 210 Daniel Ludwig, Millbrook High School Members 95,704 days before their first adjustment and again at least 2 Discuss refinancing your loan into a new ARM with Sarah Loomis, Homeschooled Category 60 days prior to their payment change. today’s initial rates. Andrew Straley, 3 After the initial adjustment, your rate will continue to 3 Discuss refinancing your loan to a new Fixed Rate Andrew Koehn, Robert E. Lee High School Become a Volunteer adjust using the same predetermined calculation. Loan at today’s fixed rate. Ashley Peckham, Rockbridge County High School 2019 Board & Committee Recruitment Underway Kyle Holliday, Sherando High School What is the predetermined calculation for interest rate Before I decide, what else should I consider? Drake Tomasi, Spotswood High School adjustments? Wade Banks, Stonewall Jackson High School DuPont Community Credit Union is actively seeking volunteers from within our 1 How long do you plan on living in your current home? Kristin Hamman, Strasburg High School membership to be considered for potential openings on the Board of Directors, The interest rate for an ARM varies depending on the terms Ben Chatterton, Stuarts Draft High School Governance Committee, or Supervisory Committee. The deadline for nominations is of your mortgage. This is typically the sum of an index 2 How does the interest rate adjustment and monthly July 30, 2018. If you are interested in serving your member-owned credit union by value plus an additional margin. An index value is a rate payment amount impact your monthly bills? Cody Cubbage, Technical Licensure becoming a volunteer, visit mydccu.com for more details. tied to a specific benchmark like a 1 Year Treasury Bond. Brittany Rohrer, Turner Ashby High School A margin is a predetermined fixed percentage added to Jacquelyn Ris, Warren County High School the index to compute the overall interest rate. An ARM also We understand that there are various mortgage options Isaac Edwards, Waynesboro High School Member Matters is a publication of DuPont has protection features called caps that limit how much the and navigating through them can be complex. Our Community Credit Union. rate will adjust at any time. They also have a maximum rate Mortgage Advisors have your best interest in mind and are Sydney Rourke, Wilson Memorial High School adjustment during the life of the mortgage. here to assist you with your questions. Give us a call today at 540-946-3200 and we will gladly discuss your options. Excerpts from each essay can be found online at: mydccu.com/learn/scholarships.