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Responsibility Report 2019

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Responsibility Report 2019 responsibility annual report financials governance Contents Purpose of the report Contents What responsibility means to us 3 The 2019 corporate responsibility report is a statement Targets and performance 5 of Elisa’s non-financial information. It is aligned with the Global Reporting Initiative (GRI) Standards’ core We enable a safe digital environment 7 requirements. We act with empathy and promote equality 11 The assured report is part of Elisa’s annual report, and it is connected to the annual report, administration and Value for society 16 the financial statements. We promote smart use of resources 21 Global megatrends that influence Elisa’s business and Description of the report 24 the business model are described under Annual Review Independent Assurance Report 25 2019 in the annual report. Signatures to the corporate Elisa’s public commitments, policies and indexes can be responsibility and non-financial report 27 found on the corporate responsibility website. GRI index and GRI data 28 What responsibility means to us What responsibility means to us Elisa’s mission is a sustainable future through digitalisation. We use Ageing population The future of work digitalisation to resolve issues that are important to people, society Secure connected Sustainability Artificial world intelligence and sustainable development. Macrotrends These include safety, equality and determined action to help limit Customers Employees climate change. Partners and Public authorities Our vision is to become a model of excellence, and our suppliers strategy focuses on persistent development of the customer experience and quality. Our responsibility is based on our Shareholders NGOs strategy, values and business model. Stakeholders In our main market areas, Finland and Estonia, we are a crit- ical part of the functioning of society. Our business segments are Consumer Customers and Corporate Customers, and we Code of Conduct serve more than 2.8 million customers. We provide digital Security policies Principles on purchasing Ethical principles for Artificial services of the future also on the international market. Intelligence Ethics Human rights policy Anti-corruption Conflict of Intrest Data Protection Principles Elisa Responsibility 2019 3 Financial and environmental We can provide sustainable solutions for society and Digital responsibility Social responsibility responsibility a variety of industries. Our business model, based on unlimited data, clearly improves the opportunities of people We enable safe We act with empathy and We act responsibly, in Finland and Estonia to use digital services and improve digital environment for promote equality ethically and promote wise the competitiveness of their businesses. The established everyone resource usage pillars of corporate responsibility are social, financial and environmental responsibility. In addition to these, we have identified digital responsibility as a key part of our business, which is why we review it as a separate sector. We have been We co-operate with We do activities to We improve our energy providing reports on our digital responsibility since 2017. stakeholders to make digital ensure especially youth and effiency in networks and environment safe. senior people working environments. Together with our stakeholders, we have determined Elisa’s incluusion in digital key responsibility themes that allow us to help implement We increase awareness of environment. We use carbon free the UN Sustainability Goals (SDGs) either through our own digital safety. electricity. actions (footprint) or through services developed for our We support workforce customers and other stakeholders (handprint). We do co-creative service adaption to digital We make economic design to ensure accessible workplace. contributions to society and safe servicecs. through investments, taxes, Goals and performance 2019 We do responsible sales employment, sponsoring Responsibility is one of Elisa’s strategic goals and one of our and customer and charity. scorecard indicators. We have also determined corporate communication. goals and indicators for the different responsibility sectors, We recycle devices safely. which we report annually in our responsibility report. Elisa Responsibility 2019 4 Targets and performance Targets and performance in 2019 Corporate citizenship Digital Social Trustworthy and human corporate Information security and privacy Responsible employer and personnel well-being citizenship Responsible customer communication Safeguarding functioning society, accessibility Ethical business and anti-corruption and ease of use of our services Sustainable supply chain Target: • We enable a safe digital environment for everyone • We act with empathy and promote equality • We act responsibly, ethically and promote wise resource usage Target: Performance: Target: Performance: 100% of Elisa employees have 98% share of employees in teams having completed dataprotection training Target year: Continuous employee satisfaction higher than ≥ 3.5 Target year: Continuous 67% Performance: 3.4/5 Target year: 2021 90% Target: Performance: Economic Cyber security in relation to cyber Target: Performance: security index Customer satisfaction in relation to NPS Sustainable value for the society Target year: Continuous 72% (30) target 93% Target: Target year: 2019 Elisa’s medium term financial targets Target: Performance: Target year: 2021 Reducing the number of disturbances Target: Performance: All 100% of Elisa employees have Performance: www.elisa.com/investors Target year: 2020 71% conducted Code of Conduct trainings Target year: Continuous 63% Environmental responsibility and climate change mitigation Target: Performance: Target: Performance: Performance: Supply chain audits; Target: CO emissions savings Development of sustainable supply 2 subcontractor OHS re- Science Based Target (SBTi) chain porting development Environment (T1) Target year: 2019 96% Target year: Continuous Target year: 2025 100% Elisa Responsibility 2019 5 Governance • Establishing an anti-bribery policy training programme Responsibility aspects and materialty analysis results are for our employees regularly discussed and approved by Elisa’s Corporate • Publishing a human rights policy as part of due diligence Responsibility Executive Board, Elisa’s Executive Board and • Renewing our whistleblowing channel the Board’s audit committee. Elisa’s Board of Directors • Aligning our compliance policies with Polystar after a approves and signs the corporate responsibility report. In company acquisition 2019, a representative of Elisa’s business in Estonia was added as a member of the Corporate Responsibility Execu- Elisa was invited by FIBS to sign the CEO Guide to Human tive Board which met five times during the year. Materiality Rights from the World Business Council for Sustainable analysis results were reviewed in autumn 2019 in Elisa’s Development. This allows us to set an example to support Executive Board and Board’s audit committee. the promotion of responsibility for human rights in Finnish companies. In addition to the UN Global Compact, we have made the following international and national commitments: In 2019, our employees participated in Elisa’s responsibility • UN Women’s Empowerment Principles (WEP) development workshops, which were arranged in collab- • Science Based Targets initiative (SBTi) oration with universities in Finland and Estonia. The most • Commitment 2050 notable issues that came up included the importance of • Energy efficiency agreement responsibility to the employees, identifying with the company and committing to it, as well as the employees’ role in awareness among our employees about energy-saving ways In Finland, we are a member of the FIBS Pro programme communicating responsibility issues to external stakeholders, of working and participated in a quiz called Energiavartti. for active developers of sustainable business, as well as the and thus their input in the development of the company’s Our determined work to develop the quality of our work was Finnish corporate responsibility team of the International result. recognised with the Finnish Excellence Award from Excellence Chamber of Commerce and the Global Compact network in Finland in January 2019. For more information on stakeholder Finland. In addition, we have joined the Climate Leadership Development areas identified in the workshops included dialogue, corporate responsibility management, assessments Coalition (CLC). We are involved in an ICT and commu- internal communication about responsibility and engaging and external initiatives, please visit our responsibililty website. nications technology working group preparing a climate the employees. Members of Elisa’s Corporate Responsibility and environmental strategy, convened by the Ministry of Executive Board measured their own carbon footprints Risk management Transport and Communications. Furthermore, we engage in and committed themselves to personal actions to reduce Risk management, including the management of responsibility stakeholder dialogue through a variety of associations. All of their footprints, as well as challenged all elisians to reduce risks, is integrated into Elisa’s business and management. The our memberships are listed on the Elisa website. their own carbon footprints. In a video statement published key corporate responsibility risks are described separately for on United Nations Day, Elisa’s Corporate Responsibility each sector in this responsibility report. In 2019, we continued with our
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