FCA COVID-19 Playbook Protecting our Health
Revision 0.0 April 28, 2020
All trademarks, images, information and texts mentioned are the property of their respective owners. FCA, Alfa Romeo, Jeep, Dodge, Chrysler, Fiat, Fiat Professional, Lancia, Ram, Abarth, Mopar, SRT, Maserati, Comau and Teksid trademarks are the property of the FCA Group. All rights reserved. Leadership Message
Hello,
I hope this letter finds you and your loved ones safe and healthy. I wanted to start by thanking you for your support during this unprecedented time. It’s been challenging and tough, but we’re optimistic that we are through the worst of it and better times are ahead.
As a global FCA family, we have been impacted by the virus. A number of our colleagues have become ill, have been asked to self-quarantine or are now recovering. Unfortunately, it is with deep sadness that we also mourn the loss of some of our colleagues who lost their battle with this evil disease. Our thoughts are with their families, friends and loved ones in their time of grief.
As we look to the future, we are prepared to restart production and bring you back to work. We are eager to get back to doing what we do best − building high-quality cars, trucks and SUVs that people want to buy and are proud to own. You are a key part of the company successfully resuming operations. To ensure that you feel safe and secure returning to work, we’ve enclosed important information outlining what you need to know about how we will operate on your first day and beyond.
In addition to the enclosed materials, I’d encourage you to check out the COVID-19 section on the FCA intranet, which includes updated information and Frequently Asked Questions that cover a variety of topics. In the meantime, please read the enclosed information and know that your health and wellbeing continue to be our top priority. We look forward to seeing you soon.
Sincerely,
Scott Garberding Welcome Package April 23, 2020 Global Chief Manufacturing Officer – FCA Document is uncontrolled when printed FCA Focus
Document is uncontrolled when printed Protecting Our Health from COVID-19
Document is uncontrolled when printed Playbook Outline
Before Going to Work Page My Workstation Page Logistics Page
• Health Status 6 • Cleaning a Workstation 24 • Inbound and Outbound Material 35 • Public Transit 7 • Station Layout 25 • Truck Loading and Unloading 36 • Commuter Vans 8 • Inbound Parts / Materials / Packages 26 • Powered Industrial Vehicles 37 • Personal Automobile 9 • Operation of Personnel Carts 38 • Finished Vehicle Movement 39
At Work Breaks and Lunch Leaving Work
• Walking into Work 10 • Cleaning and Disinfecting Areas 27 • Walking to the Exit 40 • Entry Gate 11 • Canteen 28 • Exiting Turnstile Gate 41 • Temperature Checks 12 • Team Break Areas 29 • Disposal of PPE 42 • Receiving PPE for Work 13 • Proper Wearing of PPE 14 Common Areas At Home • General Hygiene Measures 15 • Hand Hygiene 16 • Toilet Area 30 • On Arrival at Home 43 • Locker Room Usage 17 • Meeting Rooms 31 • Frequent Hand Washing 44 • Daily Team Leader Meetings 18 • Elevators 32 • Protecting Your Family 45 • Office Areas 19 • Stairwells 33 Videos • Cleaning and Disinfecting 20 • Smoking Areas 34 • Not Feeling Well 21 How to Properly Put on a Mask • Suspected Case of COVID-19 22 • Visitor Entry 23
Document is uncontrolled when printed Before Going to Work: Health Status
Purpose: Protect yourself and your colleagues
Expectations: New Norm:
• Strongly recommend completing a COVID-19 self-check each day before coming to work
• Take your temperature daily, within 2 hours, of leaving home for work LATAM
• If thermometer indicates an elevated body temperature (fever)*, stay LATAM home and make appropriate notifications • If symptoms are discovered, stay home and make appropriate notifications to supervisor or absence hotline
Additional notes: * 37.5° C EMEA & LATAM, 37.3° C APAC, 100.4°F (38° C) in NA PPE required: none
6 Document is uncontrolled when printed Before Going to Work: Public Transportation
Purpose: Ensure Social Distancing
Expectations: New Norm: • Respect proper social distancing while waiting, boarding, and riding the public transport • Avoid contact with frequently touched surfaces • Employees are required to ensure respiratory hygiene by wearing an approved mask
Additional notes: PPE required: Mask
7 Document is uncontrolled when printed Before Going to Work: Shuttle Buses & Commuter Vans
Purpose: Ensure Social Distancing and Proper Respiratory Hygiene
Expectations: New Norm: • Driver completes health status check before leaving home • Use sanitizing gel and mask when boarding the transport • Avoid contact with frequently touched surfaces • Respect proper social distancing while waiting, boarding, and riding the shuttle bus/commuter van • Avoid use of vehicle recirculating air systems. Use windows to provide fresh air • Ensure transport vehicle is sanitized with an approved chemical prior to and after its use
Additional notes: Temperature may be checked prior to boarding by the driver in certain PPE required: Mask regions. Additional PPE required for this activity is specified by the EHS team in those regions 8 Document is uncontrolled when printed Before Going to Work: Personal Vehicle
Purpose: Ensure Social Distancing and Proper Respiratory Hygiene
Expectations: New Norm: • It is recommended that you drive alone to work unless it is with a member of your household • Avoid carpooling • If more than one person in vehicle, sit diagonally across with masks • Avoid recirculate setting if using air conditioning
Additional notes: PPE required: Mask
9 Document is uncontrolled when printed At Work: Walking into Work
Purpose: Ensure social distancing while moving from parking lot to workplace
Expectations: New Norm: • Company-provided masks should be worn to access the plant • Personal mask will not be allowed • Maintain social distancing between yourself and other employees while waiting to enter your facility • Follow floor markings to avoid close contact with other employees
Additional notes: Masks may be available at the entrance PPE required: Mask
10 Document is uncontrolled when printed At Work: Entry Gate
Purpose: Ensure personal hygiene at Gate Entry
Expectations: New Norm: • Where turnstiles or gate entry is used, push the turnstile/gate with your shoulder or forearm to avoid touching surfaces • Avoid touching of handles and knobs on doorways • Clean hands using sanitizer after moving from turnstile gate • Disinfection of turnstile gates along with other common areas shall occur between shifts
Additional notes: PPE required: Mask
11 Document is uncontrolled when printed At Work: Temperature Check
Purpose: Employees and external people identifying if they are fit to work
Expectations: New Norm:
• All employees and external people (i.e. contractors, visitors, suppliers) informed in advance of the temperature check process before restart • Body temperature may be taken at all points of entry. Different technologies may be used at different facilities • If temperature is higher than regional requirement, an additional measurement with manual digital thermometer (with employee approval) will be taken by assigned people wearing appropriate PPE • If the measurement is ok, access to the Company premises will be allowed. Otherwise, individual will be asked to contact family Doctor or hospital based on regional requirements for the necessary investigations
Additional notes: * 37.5° C EMEA & LATAM, 37.3° C APAC, 100.4°F in NA. PPE required: Mask
12 Document is uncontrolled when printed At Work: Receiving PPE for Work
Purpose: Protect yourself and others while at work
Expectations: New Norm: • Maintain Social Distance while waiting to receive your mask • Wash hands or use hand sanitizer immediately before putting on your mask • Avoid touching your face while donning your mask by looping the elastic behind your ears. • Refer to local Standard Operating Procedure (SOP), One Point Lesson (OPL), or Safety Talk for detailed information on wearing and removing masks
Additional notes: Each location must have a program in place to ensure adequate PPE supply PPE required: Masks
13 Document is uncontrolled when printed At Work: Proper Wearing of PPE
Purpose: To assure PPE is worn properly to protect yourself and others while at work
Expectations: New Norm: • Everyone is expected to wear masks at FCA sites • Masks must cover your nose and mouth • Only touch the elastic band, not the mask • Appropriate gloves are to be worn during cleaning and disinfecting workstations • To remove gloves safely, peel them downward and turn them inside out • Safety glasses are to be worn during cleaning and disinfecting of workstations. Do not touch your glasses more than necessary
Additional notes: Refer to local SOP for specific instructions for these activities PPE required: Masks, approved gloves, glasses 14 Document is uncontrolled when printed At Work: General Hygiene Measures
Purpose: Personal responsibility will minimize spread of COVID-19
Expectations: New Norm: • Keep your mouth and nose covered with a mask • Use appropriate social distancing when interacting with others • Do not shake hands or otherwise make physical contact when greeting people • If you sneeze or cough, do so into your elbow or shoulder • Do not touch your face, mouth or eyes • Wash your hands regularly • Avoid placing personal belongings on commonly touched surfaces
Additional notes: Refer to regional health authorities for social distancing guidelines PPE required: Mask
15 Document is uncontrolled when printed At Work: Hand Hygiene
Purpose: Prevent spread of germs through proper hygiene practices
Expectations: New Norm: • Wash your hands for 20 seconds with soap and water regularly • Sanitizer should be used as an alternative when hand washing is not available • Hand sanitizer dispensers are strategically located throughout the facility • Dispensing locations are checked and refilled regularly as needed
Additional notes: Reference hand washing and sanitization SOPs or Safety Talks PPE required: Mask
16 Document is uncontrolled when printed At Work: Locker Room Usage
Purpose: Ensure social distancing and hygiene
Expectations: New Norm: • Consider arriving in work clothes to limit locker room use • Respect the established “safe occupancy” number based on proper social distancing • Ensure all coveralls, towels, etc., are isolated to minimize cross contamination and place them in the designated receptacles • Contain and secure all personal items • Wash hands with soap and water for 20 seconds before exiting the locker room • Leave locker room immediately when finished, without lingering
Additional notes: Minimize shower use PPE required: Mask
17 Document is uncontrolled when printed At Work: Daily Team Leader Meetings
Purpose: Ensure team meetings respect health and hygiene practices
Expectations: New Norm:
• Maintain social distancing during team meetings. Break into smaller groups if social distance cannot be maintained. • Wear mask and ensure respiratory hygiene • Discuss specific tasks with team to ensure general controls are appropriate and effective • Look for new hazards as a result of additional controls implemented
Additional notes: PPE required: Mask
18 Document is uncontrolled when printed At Work: Office Areas
Purpose: Ensure social distancing and general hygiene
Expectations: New Norm: • Disinfect frequently touched surfaces such as tables, desks, keyboards, telephone, office, meeting rooms etc. • Conduct virtual meeting where possible. • Follow social distancing guidelines and hygiene practices • Respect designated seating in office areas, conference rooms, and common areas • Limit meeting groups based on room size • Use appropriate PPE for disinfection
Additional notes: Facility will ensure proper air exchanges and make up including natural PPE required: Mask ventilation 19 Document is uncontrolled when printed At Work: Cleaning and Disinfecting
Purpose: Ensure a clean and hygienic work space
Expectations: New Norm: • Clean hard surfaces and tools used as part of the job and work station • Spray cleaning solution onto surfaces and allow them to remain wet, per manufacturer recommendations, then wipe with a rag or paper towel • Do not spray into electrical or sensitive equipment; spray solution onto rag and wipe these surfaces • Rags can be used more than once. Paper Towels are single use and should be deposited into trash cans after use • Use only FCA approved cleaning solution. Never mix solutions.
Additional notes: Refer to SOPs and Safety Talks for details PPE required: Mask, Gloves, and Safety Glasses 20 Document is uncontrolled when printed At Work: Not Feeling Well (COVID-19 symptoms)
Purpose: Self declaration to protect you and your colleagues
Expectations: New Norm:
• If you are experiencing or witness a co-worker experiencing potential fever, cough, or shortness of breath, notify your supervisor immediately • Remove yourself from close proximity to others and report to area designated by Medical Department for triage • Upon completion of triage, appropriate actions will be taken based on regional procedures
Additional notes: Refer to COVID-19 suspected case process. PPE required: Mask
21 Document is uncontrolled when printed At Work: Suspected / Positive Case of COVID-19
Purpose: What to do in a suspected / positive COVID-19 case
Expectations: New Norm: • Affected employee to notify their supervisor immediately • Potentially infected person shall help the HR department to identify all colleagues and external personnel who have been potentially in direct contact (contact tracing based on regional requirements) • Identify people who have been in direct contact with the confirmed positive person for greater than the specified time and distance per regional requirements or have shared workstation equipment • Close contact individuals will be notified and placed in isolation as specified by health authority
Additional notes: Refer to procedure FCA-COVID-100 PPE required: none
22 Document is uncontrolled when printed At Work: Visitor Entry
Purpose: Ensure health protection of all external and FCA employees
Expectations: New Norm: • All visitors must be pre-approved by Leadership • All visitors will provide self-declaration form at point of entry according to local regulations • All visitors must wear an approved mask • Body temperature will be checked. If case of a fever, visitor will not be allowed entry.
Additional notes: Visitor includes all contractors, vendors, and external personnel PPE required: Mask
23 Document is uncontrolled when printed My Workstation: Cleaning a Workstation
Purpose: Ensure proper hygiene of workstations
Expectations: New Norm:
• Clean the work station at the start of the shift • If job rotation* is required for ergonomics, begin by cleaning work station
• Use only disinfectants provided to you Safety Glasses • Spray disinfectant onto the rag in sufficient quantity that it is saturated without dripping; wipe all touch points in the work station with the saturated rag • DO NOT spray directly onto the equipment in the work station
• Always use approved gloves and safety glasses when using the provided Gloves disinfectant
Additional notes: Refer to local SOP. *Short duration job rotation requires appropriate gloves. PPE required: safety glasses, approved gloves
24 Document is uncontrolled when printed My Workstation: Station Layout
Purpose: Ensure social distancing and protection of your health and safety
Expectations: New Norm: • Understand the changes made to your station layout and/or job sequence to improve social distancing
• Wear required personal protective equipment (PPE) Density Reduction • Follow standard operating procedures as prescribed • Stay within the specified footprint of the workstation
Protective barriers
Additional notes: PPE required: mask plus normal PPE
25 Document is uncontrolled when printed My Workstation: Inbound Parts / Materials / Packages
Purpose: Ensure safe handling of external parts and packages
Expectations: New Norm:
• Likelihood of an infected person contaminating commercial goods is low. Risk of catching the virus from a package that has been moved, traveled, and exposed to different conditions and temperature is low. • Consider extra precautions for handling expedited package from an area where COVID-19 is present: – Wash your hands frequently with soap and water – Use hand sanitizer when soap and water are not available – Avoid touching your face, eyes, nose or mouth
Additional notes: PPE required: mask plus normal PPE
26 Document is uncontrolled when printed Breaks and Lunch: Cleaning and Disinfecting Common Areas
Purpose: Ensure proper sanitization of break areas and cafeteria to protect our health
Expectations: New Norm: • Break rooms, vending machines and canteens shall be cleaned and disinfected daily per the prescribed frequencies • After touching vending machines, sanitize your hands prior to eating your food • Employees are encouraged to keep the tables and chairs clean after use • Each area has been provided an SOP and cleaning supplies for sanitization prior to use • Hand sanitizer will be available at the entrances
Additional notes: Refer to prescribed cleaning frequencies PPE required: Masks, glasses and gloves
27 Document is uncontrolled when printed Breaks and Lunch: Canteen
Purpose: Ensure Safety through Social Distancing & Hygiene practices
Expectations: New Norm: • Wash your hands thoroughly with soap and water for 20 seconds or use hand sanitizer (both before and after) • Follow social distancing guidelines while standing in queue to collect food, access vending machines, and while seated • Continue wearing mask except while eating • Servers to handle non-packaged food items (example fruits, pasta) • Limit conversation and leave immediately when finished
Additional notes: Servers to wear personal protective equipment PPE required: Mask
28 Document is uncontrolled when printed Breaks and Lunch: Team Break Areas
Purpose: Ensure social distancing and proper hygiene
Expectations: New Norm: • Maintain social distance in group rooms or break tables • Teams to clean and disinfect their personal break areas with provided supplies • Common break rooms will be cleaned and disinfected by janitorial staff at prescribed frequencies • Maintain proper occupancy of areas as noted by visual management
Additional notes: PPE required: Mask
29 Document is uncontrolled when printed Common Areas: Toilet Area
Purpose: Ensure proper hygiene and social distance
Expectations: New Norm: • Maintain social distancing at all times. Avoid crowding. • Follow proper hand washing protocols • Rigorous and increased cleaning frequency of all toilet areas based on COVID-19 requirements • PPE usage mandatory for cleaning staff • Approved disinfectant utilized
Additional notes: Notify supervisor if unacceptable condition is observed PPE required: Mask
30 Document is uncontrolled when printed Common Areas: Meeting Rooms
Purpose: Ensure social distancing and proper sanitization
Expectations: New Norm: • Use virtual meetings where possible • All employees shall sanitize their area prior to use • Sit in designated seats based on spacing • Maintain social distancing while in meeting rooms • Leave doors and windows open where possible to promote air circulations
Additional notes: Facility will ensure proper air exchanges and make up air including natural PPE required: Mask ventilation 31 Document is uncontrolled when printed Common Areas: Elevators
Purpose: Ensure social distancing and minimize touch points
Expectations: New Norm: • Avoid using elevators if possible • Increased frequency of disinfection of the elevator • Wash or disinfect your hands after touching any elevator button • Follow new capacity guidelines when in the elevator; if overcapacity, wait for the next car or take the stairs • Avoid directly facing other passengers
Additional notes: PPE required: Mask
32 Document is uncontrolled when printed Common Areas: Stairwells
Purpose: Safe use of stairwells
Expectations: New Norm: • Increased disinfection of handrails • Keep your hand a few centimeters/one inch above the handrail • Stay focused and be ready to grab the handrail to prevent falling • Consider placing sanitizer at bottom and top of stairs
Additional notes: PPE required: Mask
33 Document is uncontrolled when printed Common Areas: Smoking Areas
Purpose: Ensure social distancing
Expectations: New Norm: • Respect social distancing in smoking areas • All smoking areas are maintained outside of the facility • Encourage use of hand washing or hand sanitizer before and after smoking • Smoking facilitates virus contact and transmission – No mask protection – Your may inadvertently be touching your mouth or face • This is a chance to quit smoking!
Additional notes: PPE required: Mask
34 Document is uncontrolled when printed Logistics: Inbound and Outbound
Purpose: Ensure social distancing and hygiene
Expectations: New Norm: • All trucks will stop at truck entrance and will contact security or reception number to gain entry • All drivers will understand and respect established FCA COVID-19 regional protocols while on site – Self-declaration of health and exposure status – Body temperature check – Face mask • Driver will provide transport documents or electronic version to linker and go to assigned loading/unloading point
Additional notes: Drivers are expected to disinfect all common touch points in the cab PPE required: Mask, reflective vest
35 Document is uncontrolled when printed Logistics: Loading and Unloading
Purpose: Ensure social distancing and hygiene
Expectations: New Norm: • Each truck driver will wear required PPE • Each driver will keep and maintain a safe distance from others while at the facility • Driver will leave the site once complete and will not linger • Driver access to the building will be limited or eliminated
Additional notes: Gloves may be used where necessary; hand sanitizer available PPE required: Mask, gloves, reflective vest
36 Document is uncontrolled when printed Logistics: Powered Industrial Vehicles
Purpose: Ensure proper hygiene of operator and equipment
Expectations: New Norm: • Each operator will wear required PPE • Each operator will clean their equipment at beginning of their shift using alcohol spray or other approved cleaners and wipes to clean the following: – Steering wheel – Steering column switch – Seat and seat belts – 3 pts contact area (seat arm rest, handle) – Handles – Keypad(s)
Additional notes: Refer to SOP PPE required: Mask, safety glasses, gloves 37 Document is uncontrolled when printed Logistics: Operation of Personnel Carts
Purpose: Ensure Social Distancing
Expectations: New Norm:
• No more than 1 occupant on 2 seat vehicles. • No more than 2 occupants on 4 seat vehicles. • If sharing a 4 seat golf cart, occupants to sit in opposing seats, facing the direction of the seat.
Additional notes: PPE required: Mask
38 Document is uncontrolled when printed Logistics: Finished Vehicle Movement
Purpose: Ensure Social Distancing and proper hygiene
Expectations: New Norm:
• No more than 1 occupant in the vehicle • Sanitize the common touch points before entering vehicle – Steering wheel – Gear shifter – Seat belt – Start button – Mirror
Additional notes: PPE required: Mask, Gloves
39 Document is uncontrolled when printed Leaving Work: Walking to the Exit
Purpose: Ensure social distancing and hygiene
Expectations: New Norm: • Always follow social distancing guideline while on the Company premises • Avoid congregating near exits • Please wait until the person in front of you moves before proceeding • Continue to wear workplace PPE until you have exited through the turnstile
Additional notes: PPE required: Mask
40 Document is uncontrolled when printed Leaving Work: Exiting Turnstile Gate
Purpose: Ensure Social Distancing
Expectations: New Norm: • Wear PPE until you pass through the turnstile • Use your shoulder or forearm to move turnstile gates • Employees are encouraged to wear mask until they reach home • Move to your personal vehicles after passing through turnstile
Additional notes: Disinfection of turnstile gates to be done frequently by FCA. PPE required: Mask
41 Document is uncontrolled when printed Leaving Work: Disposal of PPE
Purpose: Ensure Proper Hygiene
Expectations: New Norm: • All personal protective equipment (PPE), such as masks and gloves, are to be disposed in designated trash receptacles • Avoid touching the receptacle • After removing and disposing of PPE wipe your hands with sanitizing gel and let air dry • Please refrain from dropping any used PPE on the ground as this creates a considerable nuisance for others to clean up and could be a source to potentially spread the virus
Additional notes: You are encouraged to wear mask until reaching home. PPE required: None
42 Document is uncontrolled when printed At Home: On arrival at home
Purpose: Preventative practices to help family members
Expectations: New Norm:
• Take off your shoes before going into the house • Place your work clothes into a dedicated laundry basket – When washing clothes, launder items using the warmest possible water setting and dry items completely – Clean the laundry basket with a bleach/water solution (⅓ cup per gallon water, or 5 teaspoons per quart water) • Wash your hands according to hand washing protocol
Additional notes: This is a recommended practice for all employees. PPE required: none
43 Document is uncontrolled when printed At Home: Frequent Hand Washing
Purpose: Prevent spread of the virus through physical contact
Expectations: New Norm:
• Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing • If soap and water are not readily available, use a hand sanitizer that contains at least 70% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
• Avoid touching your eyes, nose, and mouth with unwashed hands
Additional notes: Refer to hand washing SOP. This is a recommended practice for all PPE required: none employees. 44 Document is uncontrolled when printed At Home: Protecting your Family
Purpose: Help promote healthy hygiene habits at home
Expectations: New Norm:
• Stay at home if possible. Discourage gathering in public places. • If you need to leave home, it is recommended to wear a cloth face-covering in public settings; do not place a cloth face covering on children under age 2 • When running errands, send only one member of the family • Accept deliveries without in-person contact whenever possible • Do not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people in your home • Cover your mouth and nose with a tissue when you cough or sneeze and throw away used tissues in a lined trash can • Immediately wash your hands with soap and water for at least 20 seconds after coughing or sneezing
Additional notes: This is recommended practice for all employees. PPE required: Cloth face-covering in public places 45 Document is uncontrolled when printed Legal Note
This FCA Covid-19 Playbook is a reference guide that is intended to provide you with a summary of the measures adopted by FCA in response to Covid-19, according to the guidelines issued by World Health Organization (WHO) and other public health or government authorities. This Playbook should not be relied upon as legal advice. You are required to observe government or WHO instructions as well as the applicable policies and processes for your region and consult with the appropriate FCA personnel to ensure compliance with FCA health and safety protocols.
This document is exclusively for internal information purposes of FCA employees and is not intended for public disclosure. This document and its contents may not, in whole or in part, be copied, reproduced, transferred, uploaded, downloaded, published or distributed in any way without the prior written consent of FCA, with the sole exception that FCA employees may download this document on their personal devices (pc, tablet, smartphone) or may print an extract of the document for personal information. Any use other than those specifically indicated herein is expressly prohibited and is intended to be in violation of FCA rights.
Given the frequency of the issuance of government instructions concerning the Covid-19 emergency, there may consequently be a temporary time-lag or divergence from the official government instructions.
46 Document is uncontrolled when printed