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Computer Maintenance Technology SkillsUSA 2013 Contest Projects Computer Maintenance Technology Click the “Print this Section” button above to automatically print the specifications for this contest. Make sure your printer is turned on before pressing the button. Please Identify (in Windows registry) Where the value data would be present for object C:\WINDOWS\system32\odbcjt32.dll Answer: HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBCINST.INI\Driver do Microsoft dBase (*.dbf) Please Identify (in Windows registry) Where the value would be present for object "LegalNoticeCaption" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon Please Identify (in Windows registry) where you would locate the registry entries for installed Hotfixes HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\HotFix Please Identify (in Windows registry) where you would locate the current users "Wallpapaer" setting HKEY_CURRENT_USER\Control Panel\Desktop Please Identify (in Windows registry) where you would locate the Data Value "exefile" HKEY_CLASSES_ROOT\.exe file:///Users/craigmoore/Desktop/Contest%20Projects%202013/Raw/Computer%20Maintenance/Answer%20Key.txt[8/7/13 10:11:04 AM] Boot Issue Scoring Rubric Contestant Number Recorded # # # # # Correct the boot issue and successfully boot the Windows Operating system. (25 Points) Removal of the Operating System from diagnostic mode. (15 Points) In system properties, set performance for the visual effects to “Let Windows chose what’s best for my computer”. (12 Points) In system properties, Set memory usage to “Adjust for the performance of:” “Programs”. (12 Points) In explorer, set (By Check Mark) the following folder option: “Hide extensions for known file types” (12 Points) In explorer, set (By Check Mark) the following folder option: “Hide protected operating system files” (12 Points) In explorer, set (By Radio Button) the following folder option: “Do not show hidden files and folders” (12 Points) Total Score SkillsUSA 2013-2014 Computer Maintenance Technology State Contest Boot Issue: Contest Tech Chair Document Overview: Boot Issue is designed to ensure that students recognize and correct the most common causes of operating system startup failures. Summary: There are many common causes to operating system failures. In this module, we simulate a hard disk that has a bad sector in an area that directly affects NTDETECT.COM The NTDETECT.COM passes essential hardware configuration to the operating system loader “ntdlr”. As this system file (ntdetect) resides root of the system partition, damage to the file will cause constant rebooting. Other issue(s) will be introduced to test a student’s skill in navigating the operating system to correct basic startup issues. Disclaimer: We are attempting to simulate an issue that can occur at a hardware and software level. These concepts have been proven by being reproduced in labs however, we are not reproducing the issue directly for you. It is recommended that you follow the prerequisites and all instructions. When navigating control panel, we assume your have it set to “Classic View”. We recommend that all students be allowed familiarize themselves with their briefing document shortly before beginning the module. Prerequisites: (For Tech Chair) XP Professional Service Pack 3 Installed with “Recovery Mode” Contestant workstation with CD/DVD Readable (Recommend 5 stations for redundancy) Matching number of Windows Operating System Boot Disks (For the students to repair the OS. Timer Workstation or Stopwatch Problem Configurations: 1.) Select “Start > Control Panel > System”. Select “Advanced” and click the “Performance” radio button. 2.) Select the “Visual Effects Tab” Tab. Set for “Adjust for Best Performance” 3.) Select the “Advanced” Tab Set the memory usage field to “System Cashe”. 4.) Click “OK”. 5.) Select Start > Run > , then type “MSCONFIG” in the run. 6.) Once System Configuration Utility opens select the general tab. Problem Configurations (continued): 7.) Select Diagnostic Startup. Apply but, do not restart then system. Additional Problem Configuration 1.) Open Windows Explorer and from “Tools” context menu select “Folder Options” 2.) Under hidden files and folders, select “Show hidden files and folders” 3.) Uncheck “Hide extensions for know file types” and “Hide Protected operating system files”. 4.) Click Apply and Ok. 5.) Navigate to C: drive and in the root of C: and “Cut” off “NTDETECT.COM” (Copy to a flash drive to save for testing) 6.) Right click in the explorer window and create a new text document. Note: when you create, verify that is saved as NTDETECT.COM. (We include a copy of a faulty NTDETECT.com file if you would prefer to copy it in. 7.) The station may now be rebooted to test the failure state. When restarting the computer will continue to reboot when the ntldr request hardware information from NTDETECT.COM. Remember to test all of your configurations multiple times and adjust any of the scenarios for an inclusions or exclusions. For additional information on understanding the Windows Startup Process, refer to: http://technet.microsoft.com/en-us/library/bb457123.aspx SkillsUSA 2013-2014 Computer Maintenance Technology State Contest Boot Issue Briefing: This module is designed to test your knowledge of understanding and troubleshooting the Windows Startup Process. Your Task: The computer was reviewed by a technician whom was unable to resolve the issue. During the troubleshooting process, the technician placed the system in a diagnostic mode prior to restarting. Following the restart, the computer is unable to boot to the operating system. You are expected to get the operating system to boot with several tasks that will be accompanied following removing the system from diagnostic mode in Windows. Scoring Criteria: 25 Points Correct the boot issue and successfully boot the Windows Operating system. 15 Points Removal of the Operating System from diagnostic mode. 12 Points In system properties, set performance for the visual effects to “Let Windows chose what’s best for my computer”. 12 Points In system properties, Set memory usage to “Adjust for the performance of:” “Programs”. 12 Points In explorer, set (By Check Mark) the following folder option: “Hide extensions for known file types” 12 Points In explorer, set (By Check Mark) the following folder option: “Hide protected operating system files” 12 Points In explorer, set (By Radio Button) the following folder option: “Do not show hidden files and folders” 100 Points Possible Total Points Command Line Scoring Rubric Contestant Number Recorded # # # # # Use MKDIR Command to create the directory “Apps”: (15 Points) Using move.exe the file “delprof.exe” from C:\Resources folder to C:\Apps (25 Points) Use the “Start” command to install Delete Profile with a switch to delay until the installation completes (25 Points) Using "xcopy.exe" add a host blocker C:\Windows\System32\Drivers\Etc (15 Points) Using help from a Command Prompt identify the command that is used to display or modify access control lists of files. (document in your included worksheet) (5 Points) Using help from a Command Prompt identify the command that is used to change a FAT partition to NTFS. (document in your included worksheet) (5 Points) Using help from a Command Prompt identify the command that is used to call one batch file from another. (document in your included worksheet) (5 Points) Using help from a Command Prompt identify the command that is used to display differences between files. (document in your included worksheet) (5 Points) LEFT BLANK INTENTIONALLY Totals (100 Points) SkillsUSA 2013-2014 Computer Maintenance Technology State Contest Module: Command Line: Contest Tech Chair Document Overview: Command Line is designed to gets students working outside the Graphical user interface. The role of this is to teach the students that the functions performed outside the GUI also are used for a variety Summary: Each contestant will use a pre-configure script to put in the command they will need to complete the task. This includes: • Make a directory • Copy files • Install a program In addition, they will need to identify 4 commands using help files. • CACLS (Access List) • CONVERT (Change non-system partition formats) • FC (Compare files differences) • CALL (Request one batch file within a batch) We recommend that all students be given a station setup with MS Steady State so the station is instantly “sanitized” after reboot. All work should be completed and save to a thumb drive. Prerequisites: (For Tech Chair) XP Professional Service Pack 3 (50% free disk space required to load set/steady state) For more information on steady state please refer to: http://technet.microsoft.com/en-us/magazine/2008.01.desktopfiles.aspx Contestant workstation (Recommend 5 stations for redundancy) 5 USB Drives to save work to (Must be cleaned at the end of scoring to return drive to the next student) Timer Workstation or Stopwatch Tech Chair Required Configuration Steps: 1.) Verify that you have enough disk space over 50% free so that MS Steady State can be loaded and configured. 2.) Load the Windows XP SP3 operating system with all appropriate drivers. Tech Chair Required Configuration Steps (continued): 3.) Copy the Student command script to “C:\Documents and Settings\All Users” 4.) Copy Delprof.exe and host to C:\Resources folder 5.) When loading steady state, remove the following check boxes when setting computer restrictions: • Remove the Shutdown and Turnoff options • Prevent users from creating folders and files on C:\ • Prevent write access to USB Storage Devices 6.) For protecting the hard disk: • Switch to On • Remove all changes at restart 7.) From this point, the image is complete, the student may restart the workstation to clean it. Note: Remind them to save their work to the USB drive. SkillsUSA 2013-2014 Computer Maintenance Technology State Contest Module: Command Line: Briefing: This module is designed to us your skill at command line. We expect for entry level technicians to be familiar with navigating an operating system to perform tasks without having to use the Graphical User Interface (GUI). Your Task: You have been given a command line script with 4 tasks that you are required to script out.
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