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London Local Resilience Forum (LLRF) London Local Authorities Panel (LLAP) PROTECT London Local Resilience Forum (LLRF) London Local Authorities Panel (LLAP) Multi-Agency Shelter Framework (Interim Version) Includes: Types of Shelter Responsibility for Shelter provision Shelter Operations Appendices QUICK REFERENCE GUIDE Shelter types and sizes Page 12 List of potential Emergency Evacuation Centre Page 27 locations Management structure for Shelters Page 13 Shelter Activation flowchart Pages 21 & 22 Communication and Co-Ordination flowchart Page 24 Multi-Agency Shelter Interim Framework Version 1.0 Date - April 2012 Page 1 of 37 PROTECT VERSION CONTROL Summary of Changes Issue Number Approved By & Date Compiled by: Paula Waxman Chair - London Shelter Working Group Emergency Planning - London Borough of Islington Isla Hurley Brunt Secretariat - London Fire Brigade Emergency Planning All queries relating to this document should be directed to the Multi Agency Shelter Working Group via the above. Approved by: Date: April 2012 Multi-Agency Shelter Interim Framework Version 1.0 Date - April 2012 Page 2 of 37 PROTECT CONTENTS VERSION CONTROL ........................................................................................................... 2 EXECUTIVE SUMMARY ...................................................................................................... 5 SCOPE OF DOCUMENT ...................................................................................................... 6 1. EQUALITIES .................................................................................................................. 7 2. LEGAL CONSIDERATIONS .......................................................................................... 7 3. DATA PROTECTION ..................................................................................................... 9 4. FINANCE ....................................................................................................................... 9 4.1. Belwin Scheme ....................................................................................................... 9 5. RISKS and PLANNING ASSUMPTIONS ..................................................................... 10 5.1. Risks ..................................................................................................................... 10 5.2. General Planning Assumptions ............................................................................. 10 5.3. Olympic and Paralympic Planning Assumptions ................................................... 10 6. DEFINITIONS and PRINCIPLES ................................................................................. 12 6.1. Emergency Evacuation Centre (EEC) ................................................................... 12 6.1.1. EEC Activation .................................................................................................. 13 6.1.2. EEC Command, Control and Management ........................................................ 13 6.1.3. EEC: Core Agency Roles and Responsibilities .................................................. 15 6.2. Short Term Shelter (STS) ..................................................................................... 16 6.2.1. STS Activation ................................................................................................... 16 6.2.2. STS Command, Control and Management ........................................................ 17 6.2.3. STS: Core Agency Roles and Responsibilities .................................................. 18 6.3. (Emergency) Rest Centre (ERC) ........................................................................... 19 7. ALERT, ACTIVATION and COMMUNICATIONS ......................................................... 20 7.1. Shelter Activation: Sudden Impact Incident ........................................................... 21 7.2. Shelter Activation: Rising Tide Incident ................................................................. 22 7.3. Shelter Venue Selection: Decision-Making Process .............................................. 23 7.4. Shelter Management: Command and Control ....................................................... 24 7.5. Dynamic Risk Assessment .................................................................................... 24 7.6. Special Considerations ......................................................................................... 24 Flooding .......................................................................................................................... 24 Evacuation of Vulnerable persons ................................................................................... 24 7.7. Warning and Informing .......................................................................................... 25 Multi-Agency Shelter Interim Framework Version 1.0 Date - April 2012 Page 3 of 37 PROTECT 8. OPERATIONAL CONSIDERATIONS ........................................................................... 26 8.1. Arrivals and Reception .......................................................................................... 26 8.2. Registration and documentation ............................................................................ 26 8.3. Provision of information ........................................................................................ 26 8.4. Medical Provision .................................................................................................. 26 8.5. Practical Support .................................................................................................. 26 8.6. Security and Safeguarding .................................................................................... 26 8.7. Catering and Feeding ........................................................................................... 26 8.8. Animal Welfare ..................................................................................................... 26 8.9. Dormitory Provision ............................................................................................... 26 8.10. Emotional and Spiritual Support ........................................................................ 26 8.11. Handover ........................................................................................................... 26 8.12. Staff Welfare and Safety .................................................................................... 26 8.13. Stand-down ....................................................................................................... 26 APPENDIX A: Suggested Games-time Shelter Venues ...................................................... 27 APPENDIX B: Shelter Management Team Meeting Agenda (suggested topics) ................. 29 APPENDIX C: Food Provision in Shelters ........................................................................... 30 APPENDIX D: Key Consumables Checklist and Sourcing .................................................. 31 APPENDIX E: Information for London Local Authority Gold (LLAG) .................................... 32 APPENDIX F: London Voluntary Sector Panel Capability ................................................... 33 APPENDIX G: All Agency Roles and Responsibilities ......................................................... 34 APPENDIX H: Supplementary Documents .......................................................................... 36 APPENDIX I: Glossary ........................................................................................................ 37 Multi-Agency Shelter Interim Framework Version 1.0 Date - April 2012 Page 4 of 37 PROTECT EXECUTIVE SUMMARY The purpose of this framework is to offer guidance to responders providing emergency Shelter to large numbers of displaced persons and, where appropriate, other living creatures. In this context, the term “Shelter” may take a range of forms dependent on the level of need. The underlying principle is that dormitory-level accommodation will not be provided for anyone but the most vulnerable, i.e. those unable to return to their place of residence as a direct result of the declared Emergency situation. Those who are able to make their own private arrangements with family or friends must be encouraged to do so. This will reduce the impact of short or long term displacement on the individual, and allows the resources of responding agencies to be allocated primarily to those most in need. The framework has been developed in consultation with the Multi-Agency Shelter Working Group. In addition to providing guidance, it is intended to support decision-making and expectation management across all multi-agency partners and stakeholders. The content facilitates a flexible, scalable and co-ordinated approach to Shelter provision. The challenges posed by the 2012 London Olympic and Paralympic Games direct Category 1 and Category 2 responders to consider the likely impact large numbers of additional persons might have on an emergency response that requires the provision of Shelter. Supplementary considerations include the needs of a temporary population which may include increased numbers of persons with disabilities, language barriers and a lack of familiarity with the Greater London area. This document is not intended to be prescriptive, as every incident is different; rather, its aim is to capture the core principles of Shelter provision to enable key organisations to respond consistently and with a clear understanding of their roles and responsibilities. This interim, draft version is intended for use during
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