June 2019

In this month’s issue: Director’s point of view from Stu McIvor Young Plumber of the Year Update Trade Up Tour 2.0 Move Your Butt Campaign NZPM Shareholder Roadshow

ConnectorNews and views from the Group.

Chairman’s update. During May I was privileged to be announced at our annual attend our annual Plumbing meeting in Wellington in August. World Managers Conference, Earlier in June Rob Kidd and and it was fantastic to see the I started our annual NZPM/ energy and enthusiasm from Plumbing World roadshows our staff right across the country, and we’re really hoping that and who genuinely want to we’ll see as many of our play their part in our goal to be members as possible from our ’s number one 51 branches across the country. plumbing merchant by choice. This year a number of our Whilst Jason Wood and his directors will also attend various Ashburton team were deserved roadshow meetings, so these winners of the overall Taurus events are not only a great Award for Branch of the Year, opportunity to hear about the a huge number of dedicated progress of the business, but people contribute to the success also for you to ask questions, and of this co-operative and they offer your feedback about the will undoubtedly have different were rightly recognised for their co-operative to your directors. expectations than their peers. performance. The date and venue for your Secondly, our Digital & May also saw a number of local roadshow can be found Technology team will be applications for our NZPM on our NZPM website: providing their half-year review Future Governance Programme, www.nzpm.co.nz/events to the Board. NZPM, Plumbing and it was really encouraging Our June Board meeting will World and Metrix have made to see some of our younger see your NZPM Directors very significant investments in members showing a genuine busy. Firstly, we’ll be meeting technology over the last 12-18 interest in developing their with a group of our younger months as we strive to improve governance skills for the future shareholders to help develop a efficiencies in the business benefit of the co-operative. better understanding of their and further enhance our Every one of you will recognise expectations for the future. With customer offering. We expect from your own business that the obvious retirements of a this investment will continue the regulatory and commercial number of our baby boomer over the next period of time environment that we exist in shareholders over the next few as we catch-up on the level of becomes more challenging years, we have to genuinely digital expertise that we require every year, so as a co-operative understand what the co- to both build resilience and company with principally operative needs to focus on for to help achieve our goal to be elected directors, it’s imperative the long-term. And, as we turn the number one plumbing that we continue to build 55 years old later this year the merchant in New Zealand. member competence for our vision of a 100-year co-operative future governance. This year’s Thirdly, the Directors will be starts to become real, but it rests Future Governance applicants considering and confirming more and more in the hands of will be interviewed in July, and this year’s ordinary shareholder our younger members who the successful candidates will rebate dividend. We’ve made Chairman’s update - cont. significant progress in the co- are trading less, and we expect pillar of ‘democratic member operative in the last 12 months, that the dividend will be paid control’ by exercising your vote and despite the additional in September. in the election process. investments that we’ve already Lastly, with our annual Director Kind Regards, made in both bricks and mortar nominations recently opened properties and in digital and and with voting due to technology, the Board has commence in July, I urge you all been able to forecast a 5.0% to consider the best candidates cash rebate dividend for our to support the future strategic members. Should this dividend direction and governance of your be confirmed, it will include the John DeBernardo co-operative, and to follow the minimum $300 rebate for our Chairman second Rochdale co-operative smaller members or those who

Director’s point of view - Stu McIvor. Greetings to all. of our technology and systems, forward with the current culture, the opening of new branches strategy and direction that has This will be my last Connector and the upgrading of existing proven to be so successful. article as I have decided to step sites throughout the country, down as a director of NZPM Thank you all for your support the reinvestment for our future Group at this year’s AGM. After over the years, and to my fellow resilience, the concern for the nine years as a director it’s now directors, NZPM, Plumbing health and safety and well-being time to concentrate on family World and Metrix management of our staff, and the growth of and business, but I will continue and staff – thanks and well done own brand products. to support our co-operative as a team. It has been sometimes shareholder. The Young Plumbers Club now challenging but always has over 1,300 young plumber rewarding. Looking ahead, I’d like to briefly members. This year’s Young talk about our co-operative as Thank you once again. Plumber of the Year competition it stands today. If we look at attracted approximately 350 Kind Regards, the total numbers of ordinary competitors and kicked off in Stu McIvor shareholder members at this April, and at time of writing NZPM Director point in time, they number 884 we have already held 31 and this has been increasing branch events. The comradery, year on year. This figure takes networking and future business into account, the number of opportunities provided by these withdrawals due to retirement, events bodes well for future of business closures or sales etc. both the co-operative and the We are continuing to attract new plumbing industry in NZ. ordinary shareholders which is always pleasing to see, and this Our NZPM Future Governance continued growth of members is program is also working out very one key indicator that points to a well, and I believe this program bright and prosperous future for has a very important part to play the co-operative. for the future governance roles of our elected directors. There are many other highlights for me; the focus from the This year’s elections for Directors whole team around service will commence in July, so I urge and communication levels to you all to carefully consider and our members and business vote for the candidates who will partners, the on-going upgrade keep the co-operative moving

Page 2 A word from Rob Kidd. It is very exciting to let you know customer interfacing digital saving you valuable time (unless that Plumbing World move into and technology projects. The of course you want to come into the new Distribution Centre (DC) Commercial Quoting System the store to pick the order up). in Wiri, South , during (CQS) should be implemented Thank you for your ongoing June. Metrix will move in during in July / August and the Trade support of Plumbing World, we September this year. Purchasing App (TPA) from look forward to delivering more August / September. The new DC will enable us exciting initiatives for you. to more rapidly grow our Both are designed to enable imported products program you to more easily and for the benefit of shareholders efficiently purchase product Regards, across the country including an from Plumbing World and help extension of products within the provide significant operating LeVivi brand being launched in benefits for your business. quarter two of this year. The CQS will enable you to I am also pleased to let you know accept quotes from Plumbing Rob Kidd that to help continue delivering World without your business or Plumbing World GM the excellent service you expect Plumbing World having to rekey from Plumbing World we have a the product information when number of new branches being you accept a quote and turn it opened over the next into a purchase order – this will few months. save time and help eliminate human error. In addition to Kumeu which opens in June, we are opening a The Trade Purchasing App is branch in Bream Bay (Marsden currently being branch tested City) in quarter two and have with customer orders in six signed a lease for a new branch branches across the country. The in Onehunga (Auckland) which App will enable you or your staff should also be opened during to purchase product from any late quarter two. We are also location utilising your mobile looking for a site for an additional device. You will be able to select branch in the Wellington region. product, add an order number and provide a delivery address We are making very good to link to our delivery service progress on the first two key

Metrix and Plumbing World’s New Distribution Centre Wiri, South Auckland.

Page 3 Trade Up Tour 2.0. As the skills shortage becomes Getting the plumbing trades more of a problem for the front and centre will help to economy and trade industries, attract the right talent to a Plumbing World are front plumbing apprenticeship or footing it and bringing the training program. Trade Up Tour Trade Up Tour to the nation 2.0 is designed with this one again in 2019. objective in mind, waving the industry flag in a unique way to In 2017, Logan Dodds and Jesse help break down pre-conceived James became Plumbing World notions of what plumbing is all NZ ambassadors, hosting the about and showcasing this to Young Plumber of the Year the next generation. With a fresh competition and helping to and energetic approach, Logan promote the industries virtues. and Jesse deliver a dynamic The Trade Up Tour followed, presentation that provides a leveraging their extensive glimpse into their lifestyles on social media profiles to provide the back of their hard work as a platform to champion the plumbers. plumbing trades. Plumbing World and Masterlink have This year the tour kicked off formally partnered up with in May 2019 and is headed the guys to close this loop by throughout the country. Keep focusing on the industries true a look out on our social media coal face – kiwi school leavers. channels and help spread the word. We can turn around the If the industries skill shortage skill shortage and it begins now! is going to be addressed then we need to get in front of as many school leavers as possible.

Move Your Butt Campaign. Because June is bowel cancer stories of Kiwis diagnosed with awareness month – and bowel bowel cancer, the numbers start cancer is the second highest to really hit home. cause of cancer death in New Zealand. It kills as many of us Plumbing World has set as breast and prostate cancer up a donation page: https:// combined – and it can affect moveyourbutt2019.everydayhero. anyone at any age. com/nz/plumbing-world-nz

Our next Cancer fundraiser Various Plumbing World sites kicked off on 1st June for Bowel have been doing numerous Cancer NZ and the challenge Move Your Butt activities as we for staff and customers is to just fundraise for this very worthy move our butts! cause. The donation page will be active through July as well, so On average, eight New please jump on to donate and Zealanders are diagnosed with to help raise New Zealander’s bowel cancer and around three awareness of bowel cancer of us die of it...every single day. and its symptoms in NZ – early These may be statistics, however detection is key. when you hear the personal

Page 4#moveyourbuttnz# moveyourbuttnz Young Plumber of the Year.

The Plumbing World Young We need to nurture talent • $1,000 in NZPM RPS Shares. Plumber of the Year Competition to ensure a better plumbed • $750 Voucher to spend on (YPOTY) continues this month New Zealand and the Young Puma Golf merchandise with the final of our 40+ branch Plumber of the Year is the place courtesy of Puma Golf (great events to be completed on the to solidify all of this into a strong for uniforms!). 27th June. foundation for the future. • $500 Fuel Voucher towards the Our suppliers have enjoyed A big thanks to you as employers running of the winner’s van the opportunity to meet and for getting behind this initiative courtesy of Plumbing World. recognise new talent, promote and recognising its importance • Employer recognition high standards, new product for the industry and country as certificate. and engender some pride in the a whole. trade. Competitors have had a If your young plumber wins their In addition to the Trade Up Tour, really fun time with the theory regional event you will receive we also hope the competition and practical tests, learning and a free ticket to the national will help to establish a presence networking during the process final and awards dinner in with school leavers so they and are thrilled with the prizes Hamilton, including one night’s see the plumbing trades as a on hand including a free goodie accommodation and breakfast. desirable vocation we all know bag just for turning up! it to be. As a result we hope to You will also receive nationwide Over 350 registered competitors see a good stock of tradespeople business exposure through have put their hand up and shopping with Plumbing World Plumbing World and YPOTY are showing the industry they and contributing to a vibrant marketing and communications, are keen; at the conclusion of economy. and recognition within the our branch events, the scene is industry for supporting and What’s in it for YOU, the set for 80 competitors to come encouraging our future leaders employer? together across 8 regional finals to shine. during July/August. From there Aside from the kudos of being Visit the website we will find our 10 national the employer of the 2019 Young www.ypc.co.nz, follow us on finalists for the Young Plumber Plumber of the Year, Facebook and Instagram to of the Year National Final in you’ll win: keep up-to-date with all the October 2019! • One year supply of Red Bull action. courtesy of Red Bull.

THANKS TO OUR SPONSORS

SUPPORTED BY: Allproof Industries, Auckland Master Plumbers, Bromic Ltd, Greens Tapware, Heron Plumbing Ltd, HiFlo Plumbing, Hutt Gas & Plumbing Systems Ltd, Peter Jackson Plumbing, Precision Group, Toto and Whitehead Plumbing & Gas Ltd

Page 5 Metrix update.

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1234 PAINI MISCELLANEOUS CONTINUED 4 SILFRA TIMER TAP CARTRIDGES Metrix new Spare Parts List. quickly find and identify parts. 3

12 PAGE | 34 AT90651 SILFRA CARTRIDGE10-20 FOR QUIKsec QK23O, QK235, QK240 GRAN05X16 BASIN TAP AC90851THREADED GRUB SCREW FOR GRAN04X3 SILFRA CARTIDGEA 78CR910 FOR20-25 HANDLE QUIK sec WALL (OLD)USE 5678SMALL GRUB SCREW FOR MOUNTED EXTERNALGRAN05X8 SHOWER GU14X8 81CR211 HANDLE AND PIXEL QK160,QK165****DISCONTINUED**** AT90151 O RING FOR 78CR591 PULL OUT The team at Metrix is pleased You can get your hands on the OR104 SHOWER MIXER HANDLE SILFRA CARTIDGE5- FOR QUIK 10 sec HOSE EXTERNAL URINAL VALVE RUBBER ORING FOR HANDLE AT90551 QK100,QK105 STEM ON A 78CR910 SILFRA CARTIDGE20-25 sec FOR QUIK CONCEALED SHOWER VALVE 5678 QK150 to present our new Spare Parts new Metrix Spare Parts List by AT97151 SILFRA CARTIDGE5- FOR10 sec QUIK CONCEALED URINAL VALVE O947TN QK110 AT910 56Y BLACK GRUB SCREW CAP FOR 53G5947SIL SILFRA CARTIDGE 15- FOR20 secQUIK 9 CLINIC HANDLE 53NR587P10G SILICON GRUB SCREW CAP FORBASIN TAP AT97651 QL230, QL235 PAINI RUBBER WEIGHT 450GR HANDLE SILFRA CARTIDGE FOR QUIK 4 12 15 sec List. It provides information and downloading it from our website GRAN05X8 FOR RETRACTABLE KITCHEN 10 BASIN TAP FIXING SCREW FOR PAINI AT97751 HOSE 11 Q4230,Q4232 SHOWER & BASIN MIXERS SILFRA CARTIDGE15 FOR sec QUIK 4 10 11 BASIN TAP 9 Q4250,Q4265 AT97851 12 codes for spare parts associated at www.metrix.co.nz, viewing it SILFRA CARTIDGE30 FOR sec QUIK 4 EXTERNAL SHOWER VALVE AT97951 SPAREQ4160,Q4165 PARTS SILFRA CARTIDGE8 FORsec QUIK 4 13 EXTERNAL URINAL VALVE 2019 Q4100,Q4105 AT98051 SILFRA CARTIDGE30 FOR sec QUIK 4 56CR947TN 14 16 CONCEALED SHOWER VALVE AT98151 with Duravit toilets and toilet on our Metrix app, or by calling CHROME GRUB SCREW CAP FOR Q4150,Q4152 15 HANDLE SILFRA CARTIDGE30 FOR sec QUIK 4 14 15 CONCEALED SHOWER VALVE 13 Q4110 AT936 16 SILFRA CARTIDGE10 FOR 20 QUIK sec 5 BASIN TAP seats, Valsir inwall cisterns, Paini Metrix on 09 4445656 and AT938 Q5230,Q5235,Q5240 SILFRA CARTIDGE20 FOR 25 QUIK sec 5 17 EXTERNAL SHOWER VALVE AT931 Q5160,Q5165 SILFRA CARTIDGE 5FOR 25 QUIK sec 5 18 EXTERNAL20 URINAL VALVE AT90551 19 Q5100,Q5105 tapware cartridges and handles, asking for a copy to be sent to SILFRA CARTIDGE 20FOR 25 QUIK sec 5 18 19 CONCEALED SHOWER VALVE Q5150 17 AT97151 20 SILFRA CARTIDGE FOR5 10QUIK sec 5 CONCEALED URINAL VALVE QT955 Q5110 Silfra timer tap cartridges plus you directly. SILFRA BATTERY STABILIZER FOR QT RANGE QT986 SILFRA BATTERY CR-P2 LITHIUM QT973 6V FOR QT992 SOLENOID FOR QT330, QT332, QT338, QT339, QT860, QT862, QT868, QT869, QT870, a whole host more. Some of QT872, QT878, QT879, QT820, Save time and, money by having QT828 the parts are still available for a Metrix Spare Parts List in your products going back 20 years! vans and office. Colour photos, descriptions and codes are provided to help D U R A V I T I P A I N I I K A L D E W E I I I N D A I V A L S I R I A L M A R I M A R B L O I A L A P E

Wonders of Beijing 2020. We are thrilled with the steady are hoping to see even more flow of registrations for our new delegates join the group. Wonders of Beijing 2020 In this issue, we have much overseas convention, bringing pleasure in announcing the our total to 212 delegates. With winners of the second and third this trip we welcome 15 first time prize draws, each winning an companies which equates to 43 Extension Holiday Package of first time delegates, of which 10 their choice up to the value of are children. We are delighted $3,000. with this response, and as registrations remain open we

A huge congratulations goes to:

Terry & Helen Ives Vince & Leigh Basile Ives Plumbing Ltd, Lower Hutt Vince Basile Plumbing Co Ltd, Palmerston North

You have to experience the uniqueness of a Plumbing World Overseas Convention yourself to really appreciate the fun, events and camaraderie that makes them so special. We look forward to as many as possible joining us for “Wonders of Beijing” in May 2020.

Page 6 2019 Shareholder Roadshow.

This year’s Shareholder engage in discussions and find For more information, please Roadshow is underway as NZPM out what’s happening within visit www.nzpm.co.nz/events, Chairman John DeBernardo your co-operative. email [email protected] or and Plumbing World’s General you can speak to your local NZPM also encourage any Manager Rob Kidd tour the Plumbing World Branch prospective shareholders to country. NZPM invites you and Manager. attend too. your partner to come along,

JUNE 2019 Date Time Branch Address Thursday 20th June 10-11.30am Papanui Branch 14 Winston Avenue 12.30-2pm Christchurch Branch 104 Brisbane Street Friday 28th June 9-10.30am Silverdale Branch 51 Foundry Road 12-1.30pm North Shore Branch 26 Apollo Drive

JULY 2019 Date Time Branch Address Monday 1st July 11.30am-1pm Gisborne Branch Cnr Bright & Kahutia Streets Tuesday 2nd July 8.30–10am Napier Branch 46 Wakefield Street 12–1.30pm Hastings Branch Cnr Warren & Albert Streets Wednesday 3rd July 9.30-11am Branch Cnr Old Taupo Road & Gilltrap Street 1-2.30pm Whakatane Branch 7 Louvain Street Thursday 4th July 8.30-10am Tauranga Branch 36 Birch Avenue 1-2.30pm 324 Pollen Street Friday 5th July 8.30–10am Te Rapa Branch 5 Daniel Place Tuesday 9th July 9.30-11am Branch Cnr Ronwood Ave & Lambie Drive 12.30-2pm Pukekohe Branch 223b Manukau Drive 4-5.30pm Lunn Ave Branch 50 Lunn Ave Wednesday 10th July 12.30-2pm Kerikeri Branch State Highway 10, Waipapa 4-5.30pm Whangarei Branch 33 Okara Drive Thursday 11th July 9-10.30am Henderson Branch 140 Central Park Drive 1-2.30pm New Lynn Branch 48 Portage Road 4-5.30pm Grey Lynn Branch 40 Mackelvie Street Monday 29th July 12-1.30pm New Plymouth Branch Cnr Gill & High Streets Tuesday 30th July 9-10.30am Lower Hutt Branch 40 Bouverie Street 4-5.30pm Wellington Branch 15-21 Abel Smith Street Wednesday 31st July 8.30-10am Porirua Branch 79 Kenepuru Drive 12-1.30pm Paraparaumu Branch 118 Kapiti Road 3.30-5pm Levin Branch Main Road South

AUGUST 2019 Date Time Branch Address Thursday 1st August 8-9.30am Palmerston North Branch 309 Rangitikei Street 12.30-2pm Masterton Branch 421 Queen Street

We look forward to seeing you there.

Page 7 Shareholder loyalty.

40 20 YEARS YEARS

Scott and Michelle Rankin from Rankin Plumbing being presented their certificate by John Flemming and Blair Funnell, Palmerston North Branch.

20 YEARS

Nicola and Mark Whitehead from Whitehead Plumbing & Gas Steve and Dianne Wilson from Hamilton Gas Appliance Ltd being presented their certificate by John DeBernardo, receiving their 20 year certificate. NZPM Chair.

Reminder about this year’s

Friday 16th August 2019 Rydges Hotel, Pipitea, Wellington. Registrations for this year’s AGM will be opening mid-June. Please keep an eye out for more information. www.nzpm.co.nz/events

NZPM’s Mission To contribute to our members’ and customers’ business Part of our NZPM Co-operative success by representing their interests and delivering performance excellence. Page 8