DOCSLIB.ORG

SME Briefing . . BT Mobile 4G Speed Uplift & Introduction of BT 4G+

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
SME Briefing . . BT Mobile 4G Speed Uplift & Introduction of BT 4G+ SME Briefing BT Business Smart Hub Coming 17 July 2017 BT Business Smart Hub The main bits you need to know What are we doing? Great news, we’re launching the BT Business Smart Hub, our strongest wi-fi signal for business! Our strongest Note: the BT Business Smart Hub replaces the current Hub 5. wi-fi signal When? 17 July 2017 What’s different? • An even stronger wi-fi signal that reaches further & provides faster wi-fi speeds further from the hub – than Hub 5 • Better experience with more employees online - boosting customer productivity and Tailored for reducing downtime • Smart Scan technology optimises wi-fi connection for the strongest, most reliable signal Business available • Tailored for business – with static IP, security firewall & optimised for VOIP • Customers can turn their workplace into a BT Wi-fi hotspot – a service unique to BT! • Cost of new hub reduced from £90 to £55 and delivery charge increasing from £8 to £8.50 Who can get it? • Available free of charge for all new Copper and Fibre customers (+£8.50 delivery), plus Additional existing Copper customers upgrading to Fibre. value for money 2 British Telecommunications plc 2017 So, what makes the BT Smart Hub so smart? Get a more powerful wi-fi signal throughout the workplace. Extra built-in antennas gives a stronger wi-fi range than the Hub 5 Powerful wi-fi – so customers can enjoy a faster connection in more places. Even better when accessing the BT Sport app, now included with Broadband*. Helping customers get more done. Supports superfast fibre speeds, giving customers enough bandwidth for multiple people to Superfast wi-fi be logged on, and downloading. Don’t forget, we’ve boosted our FTTC Infinity speeds up to 76/19Mbs. Be ready for the future. Includes next generation, future-proofed Next gen wi-fi capabilities meaning it’s equipped for future Ultrafast Fibre solutions, and extra devices as they become wi-fi enabled Keeping customers connected. New Smart Scan technology BT Smart Scan continuously works to optimise your customers wi-fi performance and ensure your hub run as efficiently as possible. *The BT Sport app is included with new sales of Broadband Premium, Infinity Unlimited and Infinity Premium 3 British Telecommunications plc 2017 Business rules overview - who gets what Free Smart Hub for new Copper or Fibre customers and Copper to Fibre upgrades (opt-in for Hub 5 customers) Customer Existing New product Existing Smart Hub price type Broadband Broadband hub? product New NA Wires only NA £55 Broadband NA Broadband ADSL NA Free customers NA All Infinity NA Free Hub 2 /3 / legacy £55 Broadband ADSL Broadband ADSL Hub 5 £55 Hub 3 £55 Existing Infinity FTTC Broadband ADSL Hub 5 £55 customers who want to Legacy hub /2/3 Free Broadband ADSL Infinity FTTC re-sign or Hub 5 Free (opt-in basis) re-grade Hub 3 £55 Infinity FTTC Infinity FTTC Hub 5 £55 Note: There is no “upgrade” path to FTTP. 4 British Telecommunications plc 2017 Sales tools Customer facing Internal facing 5 British Telecommunications plc 2017 FAQs If the customer’s hub is faulty can they get another for free? If a customer contacts sales with a fault on a hub they should be transferred to repair, repair will then replace the hub with the same model like for like if it is IN WARRANTY. If OUT OF WARRANTY they will sell the customer a new one. Sales should not get involved in repair discussions How far does the wi-fi signal go? Wi-fi signal and distance depends on the type of premises the customer has – number of floors – construction of walls – placement of hub – so we cannot confirm the distance but you can say it’s our strongest wi-fi yet Can I connect more cloud licenses to the Smart Hub than we can to Hub 5? No – the volume of licenses remains the same, however Smart Hub will give better prioritisation to cloud calls than Hub 5 did and can therefore offer better cloud call quality A customer has asked me a technical specification question that I don’t know the answer to, where can I find answers like this? The Partners Academy Point has a new Smart Hub customer brochure which includes a table of full technical spec, this should be sent to the customer to allow them to be sure that the Smart Hub meets all requirements How much is the Smart Hub delivery charge? For this new advanced product the delivery charge costs £8.50, however it also reduces the cost of buying the hub to £55 How should I handle a mover? Use the same day mover process and the customer should take existing equipment with them 6 British Telecommunications plc 2017.
Load more

Recommended publications
  • Faster and Cheaper Than BT Unlimited Infinity 1 Based on Wired and Not Wi-Fi Connections
    Faster and cheaper than BT Unlimited Infinity 1 Based on wired and not Wi-Fi connections. Sky’s fastest up to 76Mb unlimited Fibre Max is faster and cheaper than BT’s entry level up to 52Mb unlimited Infinity 1. BT’s 76Mb service is more expensive and not faster than Sky Fibre Max. Switch from BT to new Sky Fibre Max £15 a month for 12 months Monthly Sky Line Rental £17.40 applies Below is an illustation of what a BT Unlimited Infinity 1 customer, outside their minimum term, would pay if they switched to Sky Fibre Max BT Sky BT Infinity 1 Unlimited Sky Fibre Max Advertised headline download speed Up to 52Mb Up to 76Mb Usage Cap Unlimited Unlimited Minimum term N/A 12 mths Monthly price for months 1 - 12 £26.00 £15.00 Monthly standard cost of line rental £18.99 £17.40 Activation fee £0.00 £39.00 Router Delivery charge £0.00 £9.95 TOTAL COST OVER 12 MONTHS £539.88 £437.75 Features: BT Smart Hub Sky Hub BT NetProtect on 2 devices & BT parental controls Sky Broadband Shield 100GB BT Cloud Storage Sky WiFi UK Weekend Calls 12 months free McAfee Internet Trial BT Sport from free Selected Fibre areas only. Speeds vary by location. £9.95 router delivery charge. Upfront payment may be required. Subject to status. Faster & Cheaper: Sky Fibre Max offers faster download speeds than BT Unlimited Infinity 1 (see also Ofcom report March 2016). External factors such as internet congestion and home wiring can affect speed.
    [Show full text]
  • British Telecommunications Plc Annual Report
    wholly-owned subsidiary of BT Group plc, British Telecommunications plc meets the conditions set forth in General set the conditions plc meets Telecommunications plc, British Group subsidiary wholly-owned of BT a As Form 20-F with filing this 20-F and is therefore reports on Form 10-K as applied to of Form Instruction (I) (1)(a) and (b) format. disclosure the reduced 2018 Form 20-F Form Report & Report Annual BRITISH TELECOMMUNICATIONS plc BRITISH TELECOMMUNICATIONS BRITISH TELECOMMUNICATIONS plc 2018 THE StratEGIC REPOrt GOVERNANCE FINANCIAL statEMENts ADDITIONAL INFORMatION Contents The Strategic Report Our strategy Our strategy in a nutshell How we’re doing – Delivering great customer experience 3 – Investing for growth 4 – Transforming our costs 5 Key performance indicators 6 Our non-financial performance 8 Our evolving strategy 10 Our business model Our business model 12 What we do 14 Our resources and culture Financial strength 16 Our networks and physical assets 16 Properties 17 Research and development 17 Brand and reputation 19 Our culture / The BT Way 20 Respecting human rights 21 Our stakeholders Our people 22 Customers 25 Communities and society 25 Lenders 26 Pension schemes 26 Suppliers 27 HM Government 27 Regulators 28 The environment 31 Our risks Our approach to risk management 33 Our principal risks and uncertainties 34 Operating review BT Consumer 48 EE 55 Business and Public Sector 59 Global Services 64 Wholesale and Ventures 69 Openreach 73 Technology, Service and Operations 79 Group performance Group performance 82 Governance 89 Financial statements 95 Additional information 208 Overview British Telecommunications plc (‘the group’ or ‘the company’ ) is the principal operating subsidiary of BT Group plc.
    [Show full text]
  • BT Smart Hub: Marketing Claims Substantiation
    BT Smart Hub: Marketing claims substantiation July 2016 BT Smart Hub marketing claims substantiation – July 2016 Contents 1.1 Introduction 3 1.2 How is the most powerful wi-fi tested? 4 Routers tested 4 What do we measure? 5 How do we test? 5 Devices used in the test 6 Where were the tests completed? 6 Sagemcom floor plan 6 BT floor plan 7 Live customer homes 7 1.3 Test set-up 8 1.4 Results 9 BT test house 2.4 GHz 9 BT test house 5 GHz 14 Sagemcom test house 2.4 GHz 17 Sagemcom test house 5 GHz 20 10 real homes 21 1.5 Conclusion 23 Appendix 1 - Test home floor plans 24 Appendix 2 - Coverage testing with Interference 34 Appendix 3 - TalkTalk Wi-Fi Hub 37 2 BT Smart Hub marketing claims substantiation – July 2016 1.1 Introduction The BT Smart Hub provides the UK’s most powerful wi-fi signal. The following report presents extensive in-home and lab wi-fi testing of the BT Smart Hub compared to all major UK broadband providers. At any distance from the router, the BT Smart Hub will always provide the most powerful wi-fi signal. The tests were based on the IEEE802.11T method, to • The tests capture speeds for normal user tasks. provide robust and repeatable data, taking into account • Turntables were used to ensure the routers did not previous Advertising Standards Authority (ASA) rulings and exhibit directionality and to ensure a fair test. guidance on wi-fi performance claims: • Hundreds of data-points were captured to ensure • The tests were carried out on 2.4 GHz and 5 GHz to results were repeatable and reliable.
    [Show full text]
  • View Annual Report
    BT Group plc Annual Report & Form 20-F 2017 Welcome to BT Group plc’s Annual Report and Form-20F for 2017 Where to find more information www.btplc.com www.bt.com/annualreport Delivering our Purpose Report We’re using the power of communications to make a better world. That’s our purpose. Read our annual update. www.btplc.com/purposefulbusiness Delivering our Purpose Report Update on our progress in 2016/17 THE STRATEGIC REPORT GOVERNANCE FINANCIAL STATEMENTS ADDITIONAL INFORMATION The strategic report 2 Contents Review of the year 3 How we’re organised 8 An introduction from our Chairman 10 A message from our Chief Executive 12 This is the BT Annual Report for the year ended Operating Committee 14 31 March 2017. It complies with UK regulations Our strategy Our strategy in a nutshell 16 and comprises part of the Annual Report and How we’re doing Form 20-F for the US Securities and Exchange – Delivering great customer experience 17 – Investing for growth 18 Commission to meet US regulations. – Transforming our costs 19 Key performance indicators 20 This is the third year that we’ve applied an Our business model Integrated Reporting (IR) approach to how Our business model 22 we structure and present our Annual Report. What we do 24 Resources, relationships and sustainability IR is an initiative led by the International Integrated Reporting – Financial strength 26 Council (IIRC). Its principles and aims are consistent with UK – Our people 26 regulatory developments in financial and corporate reporting. – Our networks and physical assets 30 We’ve reflected guiding principles and content elements from the – Properties 31 IIRC’s IR Framework in preparing our Annual Report.
    [Show full text]
  • BT Business Smart Hub User Guide
    Now with Business Smart Hub Guest Wi-fi User guide 4005 BTB Smart Hub User Guide-FTTP v4 [3].indd 1 26/01/2018 16:09 Hello What’s in the box Powerful, clever and faster than ever – your sleek new Hub has arrived. Here’s what’s in this guide Business Smart Hub Broadband cable Filter What’s in the box 2 (grey ends) Get to know your Business Smart Hub 3 Business Hub Info Wireless Network Name: Set up and get connected 4 BTBHub6ABCD Wireless Password/key: www8wWww8wW Admin Password for Hub Manager (view at 192.168.1.254): 8888wwww Find out more about your Hub at: Guest Wi-fi 6 bt.com/business/hubhelp Get more with the Business app 7 Power cable and plug Extra sticker with Ethernet cable (in two parts) Hub details to put (yellow ends) Troubleshooting and Hub lights 8 somewhere handy Business Extras 10 If you ever need some help 11 Other information 11 Business Smart Hub Now with Guest Wi-fi User guide User guide Thanks again for choosing BT Business. You made a good choice. 2 4005 BTB Smart Hub User Guide-FTTP v4 [3].indd 2 26/01/2018 16:09 Get to know your Business Smart Hub Front Back Connect to your WPS button Hub’s Wireless: and light 1 Select your Wireless Network: BTBHub-ABCD A quick way to 2 Enter your Wireless Hub status light Password/key: connect wireless 8888wwwwwWWW devices without Have a look at pages 8 – 9 to see Admin Password for Hub Manager: a password what your Hub lights mean 8888WWWW Factory Broadband USB Gig Ethernet Reset Factory Reset Power 1 2 3 4 On Off button Power See page 9 Hub wireless settings A handy removable
    [Show full text]
  • The Shift from Analogue to Digital - All IP Transformation
    The shift from analogue to digital - all IP transformation Sodhi Dhillon BT Consumer 1 © British Telecommunications plc 2019 The transition to digital through our all IP transformation BT intends for all its customers to be using fully digital telephone services by December 2025. The first Consumer proposition will launch this year. The UK is not the first country transitioning to all IP. Other global communications companies (in Germany, Japan, Sweden and other countries) are ahead of us in the process of upgrading to digital telephone services. Special services that rely on our analogue PSTN network may be impacted by the move to all IP, and we’re fully committed in working with customers and industry to make this a seamless transition. We’ve been engaging with the industry for the last 18 months and are now collaborating even further with joint communication campaigns with many trade bodies and suppliers. 2 © British Telecommunications plc 2017 The roadmap to digital telephone services • May 2018: Openreach started WLR closure consultation. • July 2018: new test facility opened at BT’s R&D site. December 2025: All BT • November 2018: BT Consumer launched the SmartHub 2 customers are using digital which is compatible with Digital Voice. telephone services. 2018 2019 2023 2025 • 2019 – BT Consumer launches its Digital Voice • September – Openreach plans to stop sell products for residential customers. new PSTN / ISDN lines, so no new sales from this time. 3 © British Telecommunications plc 2017 How is the communications network will change • The telephone service is changing from analogue to digital and can be delivered over fibre and copper.
    [Show full text]
  • W & H Peacock Catalogue 10 Jul 2021
    W & H Peacock Catalogue 10 Jul 2021 *2001 Bag containing assortment of Touch WiFi *2028 Bag containing quantity of mobile phone cases Switches, remotes, router, etc and accessories *2002 Bag containing laptop stands, monitor stand, DVD *2029 Bag containing quantity of mobile phone wall mount, cabling etc accessories; cables, adapters, chargers, earphones, etc *2003 8x BT Advanced Digital Home Phones and 5x BT Essential Digital Home Phones *2030 Bag containing various pairs of wireless earphones, wired headsets, earphones, earphone *2004 3x Keyboards and 2x PC mice accessories *2005 Bag containg BT Baby Monitor, WESC *2031 Bag containing routers, hobby kits, adapters, headphones, Geemarc TV listener, TP-Link remote controls, boards, PC mice, etc ADSL2+ router, Polaroid DVD player, Big Button Telephone *2032 Bag containing quantity of cables, leads and PSUs *2006 Bag containing various miscellanous *2033 Bag containing quantity of gaming accessories; devices/accessories; Vero 4K media box, TP-Link adapters, controllers, etc and tablet cases 8-Port, BT Digital Voice Adapter, PSUs, USB *2034 Fiorelli pair of earrings with ball and stone power strip, etc decoration marked 925 with box *2007 6x BT Smart Hub 2s, 1 BT Smart Hub, 7x Plusnet *2035 Massimo Dutty chornograph quartz movement routers gents wristwatch with metal bracelet *2008 Bag containing 16 BT WiFi Discs *2036 Smart watch and HP wireless mouse with box *2009 14x BT 4G Assures, BT Hybrid Connect and BT 2037 2047 Juicy Couture ladies wristwatch with strap Mini Hub and box *2010 4 BT Hybrid Connects, Vodaphone WiFi Hub, TP- *2038 2046 Selection of ladies and gents watches, dress Link 4G LTE, TalkTalk Router jewellery etc.
    [Show full text]
  • BT Smart Hub 2 User Guide
    Let’s get started get Let’s Care and maintenance Other information Disposing of your old electrical and • Treat all parts with care; no shock or vibration, electronic equipment The BT Smart Hub 2 contains code that is and don’t pull or twist any cables. The Government has a legal requirement to covered by the GNU General Public License (GPL). Important safety and care instructions • Dust with a soft dry cloth; don’t use water minimise the unsorted waste disposal of electrical In accordance with the GPL, BT has made Your Smart Hub 2 from BT is manufactured to or solvent. and electronic equipment and to maximise its the relevant code available for download at comply with European safety standards. Please • Regularly check that objects don’t cover any separate collection and environmentally sound bt.com/help/gplcode read the following instructions carefully before parts or any vents that could cause overheating. management. The symbol shown here and installing and using it. • When not in use, store in a dry place and away Radio Equipment Directive Declaration on a product, means you shouldn’t throw from extreme heat or cold. it in your normal rubbish at the end of its Keep these instructions safe for future reference. of Conformity Hereby, British Telecommunications plc declares working life. Warnings Installation and location that the radio equipment type Smart Hub 2 is • If your devices or power adapters appear This product may contain substances that could • For indoor use only in the UK. in compliance with Directive 2014/53/EU. damaged, stop using them immediately.
    [Show full text]
  • Digital Voice Adapter
    Digital Voice Adapter User guide 1 Let’s set up your Digital Voice Adapter First things first Your Digital Voice Adapter is designed to You can set up your Adapter when you have a work with the latest BT Hub. It gives you the steady blue light on the front of your hub. freedom to keep using your existing home If you have any problems setting up your phones when your service moves over to adapter, give it 5 minutes and then try again. Digital Voice. It could be that your hub is updating and Make sure you set up your new hub first and needs to finish that first. keep it powered on, so that you can always use your home phones. Handy help online Get help setting things up at bt.com/help/digital-voice 1 Link the Digital Voice Adapter with your hub For ease of linking, plug your Digital Voice Adapter into a power socket close to where your BT Hub is. (So you can reach both buttons easily). Once its linked, you can then move it to wherever you want your home phone to be. If you changed your base PIN on your Hub from the default 0000, you will need to change it back temporarily, before you link your Digital Voice Adapter to your Hub. See how to access the BT Smart Hub Manager on page 4. On your hub On your Adapter Press the button (it’s half way up, on the Within 1 minute of pressing the Hub press left-hand side).
    [Show full text]
  • Market Study of Digital Comparison Tools BT Group Plc's Response To
    Market Study of Digital Comparison Tools BT Group Plc’s response to the CMA’s request for comments on its Statement of Scope Non-confidential 21 November 2016 1 1. Executive summary and initial observations 1.1. The CMA’s decision to launch a market study to consider the supply of web-based, app- based or other digital intermediary services, used by consumers to compare and / or switch between a range of products and services, from a range of businesses, is both welcome and timely, given the importance and use of Digital Comparison Tools (DCTs) to not only consumers and retailers (suppliers), but also to regulators and policy makers in their attempts to increase consumer empowerment and competition. The CMA’s Proposed Themes 1.2. In general terms, the four themes the CMA has identified are likely to capture the vast majority of issues with which a study such as that launched should be concerned. 1.3. Under Theme 2: Impact of DCTs on competition between suppliers of the services they compare, additionally it would be helpful to explore suppliers’ perceptions and, in particular, their experiences and expectations of DCTs. 1.4. On page 21 of the Statement of Scope, the CMA poses, in Box 1, a number of questions which it has identified under each of its themes. BT’s response to these questions is set out in section 2 to this document. The Scope of the Market Study 1.5. The Scope of the Study is set out in more detail in Section 5. of the CMA’s Statement of Scope.
    [Show full text]
  • C12) United States Patent (10) Patent No.: US 9,294,799 B2 Thomas Et Al
    I 1111111111111111 11111 1111111111 1111111111 111111111111111 111111111111111111 US009294 799B2 c12) United States Patent (10) Patent No.: US 9,294,799 B2 Thomas et al. (45) Date of Patent: Mar.22,2016 (54) SYSTEMS AND METHODS FOR PROVIDING (58) Field of Classification Search STORAGE OF DATA ON SERVERS IN AN CPC .................................................. H04N7/17318 ON-DEMAND MEDIA DELIVERY SYSTEM USPC .......................................... 725/30, 87, 91, 97 See application file for complete search history. (71) Applicant: Rovi Guides, Inc., Santa Clara, CA (US) (56) References Cited (72) Inventors: William L. Thomas, Evergreen, CO (US); Michael D. Ellis, Boulder, CO U.S. PATENT DOCUMENTS (US); Kevin B. Easterbrook, Gilbert, 4,024,401 A 5/ 1977 Bernstein et al. AZ (US); M. Scott Reichardt, Tulsa, 4,028,733 A 6/ 1977 Ulicki OK (US); Robert A. Knee, Lansdale, PA (US) (Continued) (73) Assignee: Rovi Guides, Inc., Santa Clara, CA (US) FOREIGN PATENT DOCUMENTS AU 731010 B2 3/2001 ( *) Notice: Subject to any disclaimer, the term ofthis AU 733993 B2 5/2001 patent is extended or adjusted under 35 (Continued) U.S.C. 154(b) by O days. OTHER PUBLICATIONS (21) Appl. No.: 14/926,640 U.S. Appl. No. 09/354,344, filed Jul. 16, 1999, Ellis. (22) Filed: Oct. 29, 2015 (Continued) (65) Prior Publication Data Primary Examiner - Hunter B Lons berry US 2016/0057476Al Feb. 25, 2016 (74) Attorney, Agent, or Firm - Ropes & Gray LLP Related U.S. Application Data (57) ABSTRACT (63) Continuation of application No. 14/559,781, filed on A system and method may be provided that allows users to Dec.
    [Show full text]
  • Talktalk Wi-Fi Hub Marketing Claims Substantiation
    TalkTalk Wi-Fi Hub Marketing Claims Substantiation July 2018 Version 1.0 TalkTalk Wi-Fi Hub Marketing Claims Substantiation – July 2018 ©TalkTalk Group PLC TalkTalk Wi-Fi Hub Marketing Claims Substantiation – July 2018 ©TalkTalk Group PLC Contents Introduction ....................................................................................................................... 3 How we tested the TalkTalk Wi-Fi Hub .............................................................................. 3 Which routers did we test? ............................................................................................ 3 Test location .................................................................................................................. 3 What did we test? .......................................................................................................... 4 Devices used in the tests ............................................................................................... 4 How the tests were conducted....................................................................................... 5 Wi-Fi Testing Methodology ............................................................................................ 8 Test Results ...................................................................................................................... 9 The effect of interference on Wi-Fi performance.............................................................. 11 BT Smart Hub Type B ....................................................................................................
    [Show full text]