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BT Smart Hub 2 User Guide

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BT Smart Hub 2 User Guide Let’s get started get Let’s Care and maintenance Other information Disposing of your old electrical and • Treat all parts with care; no shock or vibration, electronic equipment The BT Smart Hub 2 contains code that is and don’t pull or twist any cables. The Government has a legal requirement to covered by the GNU General Public License (GPL). Important safety and care instructions • Dust with a soft dry cloth; don’t use water minimise the unsorted waste disposal of electrical In accordance with the GPL, BT has made Your Smart Hub 2 from BT is manufactured to or solvent. and electronic equipment and to maximise its the relevant code available for download at comply with European safety standards. Please • Regularly check that objects don’t cover any separate collection and environmentally sound bt.com/help/gplcode read the following instructions carefully before parts or any vents that could cause overheating. management. The symbol shown here and installing and using it. • When not in use, store in a dry place and away Radio Equipment Directive Declaration on a product, means you shouldn’t throw from extreme heat or cold. it in your normal rubbish at the end of its Keep these instructions safe for future reference. of Conformity Hereby, British Telecommunications plc declares working life. Warnings Installation and location that the radio equipment type Smart Hub 2 is • If your devices or power adapters appear This product may contain substances that could • For indoor use only in the UK. in compliance with Directive 2014/53/EU. damaged, stop using them immediately. be harmful to people or the environment if it’s • Position all parts, including power adapters The full text of the EU declaration of conformity Switch off your electrical socket if it’s safe to not recycled correctly. The equipment provided away from heat and sun (eg away from and power efficiency information is available at: do so and contact our helpdesk. to you will remain the property of BT at all times radiators, window sills or other electrical bt.com/producthelp • Don’t try to open your devices or power (excluding outright sale equipment). You’ll need equipment that can get hot). adapters. There are no serviceable parts and to return it back to us within 60 days of telling us • Keep area ventilated (eg don’t put in you risk an electrical shock. Restrictions you want to cancel or we may need to charge you cupboards or back of sofas) and don’t block • This device has been evaluated for and shown Operations in the 5.15–5.35GHz band for it. You can do this by following the easy steps any vents with objects or thick carpets. to be compliant with European Guidelines are restricted to indoor usage only. on bt.com/returns • Keep device and cables out of young when installed and operated with a minimum BE BG CZ DK DE EE IE As the environment is important to BT, simply children’s reach. distance of 20cm between the unit and send your equipment back to us so we can get rid • Only use power adapters provided by BT for EL ES FR HR IT CY LV your body. of it in an environmentally friendly way. this specific device; contact our helpdesk if LT LU HU MT NL AT PL • There is a slight chance your product could you need a replacement. If this equipment is a replacement for something be damaged by an electrical storm. We PT RO SI SK FI SE UK • Electronic devices hate liquids; don’t place similar, then you can also dispose of your old kit recommend that you unplug the power and NO IS LI CH TR devices and power adapters in damp areas or by following the instructions above. phone line cord during a storm. near sources of water or splashes. • If you’ve got a pacemaker please check with Radio transmission information • This device uses wireless technology; check your doctor before installation. before using or installing where restrictions Frequency range Max power in the range • Radio signals from this product may cause may apply such as in hospitals. (GHz) (dBM) interference to hearing aids. • Product may cause scratches or marks if placed 1.88–1.90 18.4 on fragile surfaces (eg veneered wood or 2.41–2.47 20 delicate fabrics); place on a mat if needed. • Don’t use near flammable substances or in 5.15–5.25 23 a flammable atmosphere (eg warehouse 5.25–5.35 23 or garage). 5.47–5.72 30 • Designed for use at room temperatures between 0°C and 40°C. © British Telecommunications plc 2020 We’re registered in England at 81 Newgate Street, London EC1A 7AJ, UK (company number 1800000). Available in other formats including braille, Apple and the Apple logo are trademarks of Apple Inc., registered in the US and other countries. App Store is large print or audio CD. If you would like a a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. SH2 FTTP 4.0 copy, please call 0800 800 150*. Let’s set up your hub 1. Connect your Smart Hub 2 2. Power up 3. Connect your devices Plug the Ethernet cable (red ends) into your hub’s Slide the two parts of the power supply until they click Use your hub’s network name and password to connect WAN port. Then plug the other end into the Openreach into place. Connect the hub and turn it on. After at your devices to the internet. They’re on the back of modem’s PORT 1 / LAN 1 port. (The number of ports least three minutes, a blue light will show that your the hub. To quickly connect, you can scan the QR code on these modems can vary.) hub is ready. with your device’s camera. If your device supports WPS, press the WPS button on the side of the hub and follow your device’s instructions 3 to connect. Hub wireless settings Factory reset button Modem with Modem with one port four ports WPS button 2 To hub Power socket 1 Ethernet cable Phone port USB port Ethernet ports Red ends for Digital Voice customers only The My BT app is the quickest, easiest way to Manage your hub manage your account on the go, check your usage Access the Hub Manager to manage your hub settings, and get a helping hand with all your BT products. change the hub’s name or change passwords. Type Search ‘My BT’ in your app store to download. 192.168.1.254 into a browser to view the Hub Manager. What your hub lights mean Need more help? Go to bt.com/help Blue Your hub is connected to your Flashing The Hub is working but the Ethernet It’s the quickest and easiest way broadband okay. purple cable isn’t connected. If you can’t get online, it might be your If your Openreach modem has got more to get help, all day, every day. device. Try switching your device off than one Port/LAN port, try plugging and on. the Ethernet cable (red ends) into the Chat with us online next one along. If this doesn’t fix your at bt.com/chat issue call us on the number below. We’re here to help seven days a week between 7am and 11pm. No light The power is off or the lights have been Orange Your hub is working but isn’t connected * turned off using the Hub Manager. to the internet. Call us on 0800 800 150 Check that the hub is plugged in, Connect a device to your hub. Any time between 8am and 9pm. switched on and that its lights haven’t Open a new web browser window Make sure you’re next to your been turned off in the Hub Manager. and follow the on-screen help wizard hub with a computer or device If this doesn’t fix your issue call us on to get connected. if you call. the number below. * Calls to our helpdesk made from the UK mainland and mobile networks are free. Green Your hub is starting up. Red There’s a problem somewhere. International call costs vary. Wait for at least three minutes for it to Using the Power button, turn your hub turn blue. If it stays green, turn your hub off and on again. If the light still doesn’t Get help from other users off and on again. If the light still doesn’t turn blue, use a paper clip to press your Join the conversations in the turn blue, use a paper clip to press your hub’s factory reset button. If this doesn’t BT Community forum at hub’s factory reset button. If this doesn’t fix your issue call us on the number below. bt.com/community fix your issue call us on the number below. Flashing Your hub is connecting to broadband. WPS button If it’s flashing blue, it’s waiting for you to orange Give it at least three minutes to connect. flashing press the WPS button on your computer The light will turn blue when your hub or device (you’ve got two minutes). If it’s is ready. flashing red, it didn’t connect – give it a couple of minutes and try again. If you’re still having problems you can call us on 0800 800 150.*.
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