Form: D-5611
Toronto Western Family Health Team Newcomer Program
Welcome booklet for patients of the Toronto Western Family Health Team
Toronto Western Family Health Team 399 Bathurst Street – West Wing, 2nd floor Toronto, ON M5T 2S8 Phone: 416 603 5888 Table of contents
page Introduction...... 3 Who we are at Family Health Team...... 3 Program catchment area...... 3 Services we provide at Family Health Team...... 4 How to use our services...... 5 Family Health Team hours of operation...... 6 Family Health Team after-hours phone services...... 7 Prescriptions and renewals...... 6 Useful information:...... 7 Application for Statement of Live Birth, Birth Certificate...... 7 City of Toronto Parks and Recreation Programs...... 7 Community legal clinics...... 8 Child health information...... 9 Children care and subsidy...... 11 Dental clinics...... 12 Early Years Centre and Family Drop-in Centre...... 13 Employment services...... 14 English as a Second Language / Instruction for Newcomers (ESL/LINC)...... 16 Financial assistance...... 18 Food banks...... 20 General health information...... 21 Home Care and support...... 23 Mental health information and support...... 24 Newcomer settlement support...... 26 Subsidized housing...... 29 Toronto District School Board...... 30 Women abuse...... 30
2 Introduction
Welcome to our Family Health Team (FHT)! The Newcomer Program is for patients in our FHT: • who are newcomers • who have lived in Canada for less than 5 years • who have Ontario Health Insurance Plan/University Health Insurance Plan coverage Our program aims to address your settlement and health care needs.
Who we are at the Family Health Team
We are a team of family doctors, nurse practitioners, nurses, social workers, pharmacists, dietitians, health promotion coordinator, chiropodist, dietitians, physiotherapist, occupational therapist and health care trainees.
Toronto Western Hospital is a teaching hospital. Our staff family doctors are also teachers at the University of Toronto. Resident doctors, senior medical students and other health care students will help with your care while being supervised by fully qualified staff.
Program catchment area
If you live in our service area, we would be pleased to add you to our roster: west of Yonge Street and east of Dufferin Street, and south of St. Clair West to the lake.
3 This is the region we serve:
Services we provide at the Family Health Team
We provide high quality primary health care to people who need regular, on-going health care and who do not receive this care elsewhere. We also offer obstetrical care and a chronic disease management program, and consults by a psychiatrist, pediatrician and internist.
We can provide an interpreter if you tell us your preferred language before each appointment.
We assign a new resident doctor as your primary health care provider every 2 years.
4 The Newcomer Program consists of at least 2 appointments that can be booked on the same day:
• 1st appointment includes a detailed intake assessment with a nurse. It lasts 60 minutes and focuses on: • Social determinants of health • Settlement needs • Medical and psychosocial needs specific to newcomers • Referrals to community health resources as needed
• 2nd appointment is a medical assessment by a doctor. It lasts 30 minutes and includes: • Review of immunization (vaccines) and communicable diseases • Mental and physical health • Dental and vision health
How to use our services
It is important that you make an appointment before your visit. Please bring your Ontario Health Card (OHIP) card and a list of the prescriptions and over-the-counter medications you are now taking to each appointment. If your health care provider is not available, you may need to be seen by another provider.
Please give us at least 24 hours’ notice if you cannot make your appointment so that your appointment can be given to someone else. Also, tell our receptionist if your phone number or address has changed so that we can contact you when needed.
To make an appointment:
Call 416-603-5888 extension 1, for Pod 1 extension 2, for Pod 2 extension 3, for Pod 3 extension 4, for Pod 4
5 FHT hours of operation
Monday, Tuesday, Thursday 9:00 am – 8:00 pm Wednesday 1:30 pm – 8:00 pm Friday 8:30 am – 4:30 pm Saturday (urgent care only) 9:00 am – 1:00 pm
FHT after-hours Phone Services
The Telephone Health Advisory Service is available any time outside of our regular business hours, including evenings, nights and weekends. Call 416-603-5888.
Your call will be answered by a nurse who can give you advice and connect you with a doctor on call if necessary.
Getting you prescription renewed
For urgent prescription renewal, your pharmacy may fax a request to 416-603-5821 (Pod 1&2) or 416-603-5448 (Pod 3&4). Make sure you have enough medication so you do not run out before your next visit.
6 Useful information
Application for Statement of Live Birth, Birth Certificate 4-in-1 application online (Birth Registration, Birth Certificate, Social Insurance Number, Child Tax Benefit).
Apply in person: 47 Sheppard Avenue East, unit 417, 4th Floor, Toronto Phone: 416-326-1234 www.ontario.ca/government/register-your-newborn-baby Languages: English, French
City of Toronto Parks and Recreation Programs Updated information and resources about parks and recreation program. To inquire about city of Toronto services, call 311. www.toronto.ca/parks/torontofun-torontoeastyork-district.htm Languages: English
7 Community Legal Clinics Downtown Legal Services Legal advice and representation provided by supervised law student volunteers. 655 Spadina Ave., Toronto Phone: 416-934-4535 http://downtownlegalservices.ca Languages: English – interpretation available for most languages
Kensington-Bellwoods Community Legal Clinics Free services for people who qualify for the service. 489 College Street, Suite 205, Toronto Phone: 416-924-4244 www.kbcls.org Languages: English, French, Portuguese, Mandarin, Tuesdays – interpreters available for other languages
Legal Aid Ontario .Toronto Central. Family Law Service Centre Gives low-income people access to a range of legal services. Atrium on Bay, 20 Dundas St West Suite 201, Toronto, ON M5G 2H1 Phone: 416-598-0200 www.legalaid.on.ca Languages: English, French
Metro Toronto Chinese & Southeast Asian Legal Clinic Free legal services to low income, non-English speaking clients in Toronto. 180 Dundas Street West, Suite 1701, Toronto (Drop in: Every Wednesday 1:00 pm – 4:00 pm) Phone: 416-971-9674 Languages: English, Cantonese, Mandarin, Vietnamese, interpreters available for Khmer and Lao (arrange in advance)
8 Parkdale Community Legal Clinics Delivers law services to low income residents. 1266 Queen Street West, Toronto Phone: 416-531-2411 www.parkdalelegal.org Languages: English, Spanish, Polish, Portuguese, Tamil, Tibetan, Vietnamese – listed languages may not be available every day and other languages by arrangement
Child Health Information Best Start Resource Centre Prenatal, Postnatal and Infant Care multi-lingual health information. www.beststart.org Languages: English, French, and others
Children’s development Ontario early years centres, development, multilingual information on child’s speech and Languages skill development www.children.gov.on.ca/htdocs/English/topics/earlychildhood/index.aspx Languages: English, French, Arabic, Chinese, Farsi, Italian, Korean, Polish, Portuguese, Punjabi, Russian, Somali, Spanish, Tamil, Urdu, Vietnamese
Healthy Babies Healthy Children’s Program (HBHC) Toronto Public Health, Toronto Health Connection A free program for pregnant women and families with children up to age 3, providing advice and support to help you with pregnancy, parenting and/or child development. Phone: 416-338-7600 www.toronto.ca/health/healthybabieshealthychildren/ Languages: English. Interpretation can be provided.
9 Healthiest Babies Possible (HBP) A one-on-one nutrition program for women who are less than 7 months pregnant Phone: 416-338-7600 www1.toronto.ca/wps/portal/contentonly?vgnextoid=0a0d9f2abf832410Vgn VCM10000071d60f89RCRD Languages: English. Interpretation can be provided.
Hospital for Sick Kids, Mother Risk Clinic Infoline about medications, harmful substances during pregnancy and breastfeeding. Phone: 416-813-6780 www.motherisk.org Alcohol and Substance Use Helpline: 1-877-327-4636 Nausea and Vomiting Helpline: 1-800-436-8477 HIV Helpline: 1-888-246-5840 Languages: English. Interpretation can be provided.
Literacy tips www.literacytrust.org.uk/talk_to_your_baby/resources/418_quick_tips_ available_bilingually_in_13_Languages Languages: English, Arabic, Bengali, Chinese, Estonian, French, Gujarati, Norwegian, Punjabi, Polish, Portuguese, Romanian, Somali, Swedish, Tamil, Turkish, Urdu, Welsh
Play and Development Multilingual handouts on play and development. www.welcomehere.ca/index.cfm?fuseaction=page.viewpage&pageid=791 Languages: Arabic, Mandarin, Hindi, Portuguese, Punjabi, Russian, Somali, Spanish, Tagalog, Tamil, Vietnamese, English, French
Multilingual handout on development from infant to toddler http://you-and-your-baby.cpha.ca/index.html Languages: English, French, Arabic, Chinese, Farsi, Inuktitut, Korea, Punjabi, Russian, Spanish, Tagalog, Urdu
10 Canadian Partnership for Children’s Health & Environment Focus on environmental issues, health and safety of children. www.healthyenvironmentforkids.ca Languages: English, French, additional languages available for some resources
Toronto Public Health Living and Learning With Baby Program (LLB) A free program for parents with babies between the ages of 6 weeks to 6 months old. Parents get to learn about various topics and connect with other new parents. Phone: 416-338-7600 www.toronto.ca/health Languages: English with interpretation services
Child Care and Subsidy Find child care centre locations, apply for child care space and subsidy online or call 416-392-KIDS(5437) www.toronto.ca/children/subsidy.htm Languages: English
11 Dental Clinics Contact the Health Promotion Coordinator 416‑603‑5800 ext. 2661# at Family Health Team to get more information or referral
Central Toronto Community Health Centres Low cost dental services 168 Bathurst Street, Toronto Phone: 416-703-8482 www.ctchc.com Languages: English, Spanish, Portuguese, Cantonese, Mandarin
Faculty of Dentistry, University of Toronto Low cost dental services provided by students supervised by their professors 101 Elm Street, Toronto Phone: 416-979-4900 www.dentistry.utoronto.ca/ Languages: English George Brown College – WAVE clinic Provided by students supervised by their professors 51 Dockside Drive, 3rd Floor, Toronto Phone: 416-415-4547 www.georgebrown.ca/clinic Languages: English – other languages may be available
Ontario Healthy Smiles Clinic Provides free dental services for eligible children aged under 17 Call 311 Languages: English. Interpreters for other languages upon request.
Toronto Public Health Dental Clinics Provides free dental care for eligible children and youth (0-17 years), and seniors (65 years and older) 340 College Street, Suite 370, Toronto Phone: 416-392-1410 www.toronto.ca Languages: English with interpretation service
12 Early Year Centre and Family Drop-in Centre Scadding Court Community Centre Emergency Childcare & Parent Relief 707 Dundas Street West Phone: 416-392-0335 www.scaddingcourt.org Languages: English, Portuguese – limited service, Mandarin, Cantonese
Trinity-Spadina Early Years Centre A place for children up to the age of 6 and their parents/ caregivers to take part in activities and programs together 180 Shaw Street, Toronto Phone: 416-532-8100 http://cmcp.ca Languages: English, Italian, Spanish, Portuguese, Mandarin, Cantonese
13 Employment Services ACCES Employment Offers Second Career Program, Ontario Self Employment Benefit Program, Youth Employment Fund and Job Search Workshop (JSW) 489 College St Suite 100, Toronto, ON M6G 1A5 Phone: 416-921-1800 www.accesemployment.ca Languages: English – staff speak a variety of languages
Culture Link (for foreign trained professionals) Offers employment services from workshops to individual counselling to mentor matching 2340 Dundas St West Suite 301, Toronto ON M6P 4A9 Phone: 416-588-6288 www.culturelink.ca Languages: English, Italian, Spanish, Polish, Hungarian, Arabic, Punjabi, Portuguese, Russian, Urdu, Somali, Bengali, Hindi, Filipino, Mandarin, Farsi, Tamil, West Indian dialects, Afrikaans, Bhojpuri, Cantonese, Czech, Pashto, Sinhala, Slovak, Tibetan
Human Resource and Development Canada (HRDC) Toronto College Street Service Canada Centre Employment Insurance, Social Insurance Numbers, Canada Pension Plan, Old Age Security, Apprenticeship Incentive Grant and others 559 College Street, Toronto Phone: 1-800-622-6232 www.hrdc-drhc.gc.ca Languages: English, French
14 St. Stephen’s Community House Provides 18 week training course in the fields of customer service, retail or administration 1415 Bathurst St, Toronto ON M5R 3H8 Phone: 416-531-4631 www.jobhouse.ca Languages: English, Italian, German, Spanish, Portuguese, Japanese, Mandarin, Amharic, Cantonese, Tigrinya
West Neighbourhood House Offers Adult Learning Programs – General Educational Development (GED) high school equivalency preparation, and Toronto Youth Job Corps 1033 King Street West, Toronto Phone: 416-848-7980 www.westnh.org/adults/index.php Languages: English, Spanish – FAPS program only, Tamil – FAPS program only
15 English as a Second Language/Language Instruction for Newcomers (ESL/LINC) Alexander Muir/Gladstone Ave. Public School Offers adult ESL day programs. 108 Gladstone Ave., Toronto (Queen/Dufferin) Phone: 416-393-9140 www.tdsb.on.ca Language: English
Canadian Ukrainian Immigrant Aid Society 2383 Bloor St West 2nd Floor, Toronto, ON M6S 1P6 416-767-4595 www.cuias.org Languages: English, Polish, Ukrainian, Russian, Romanian
Charles G. Fraser Public School Offers ESL programs. 79 Manning Ave., Toronto (Queen/Bathurst) Phone: 416-338-4300 http://schoolweb.tdsb.on.ca/charlesgfraser/Home.aspx Language: English
COSTI – Corvetti Education Centre ESL instruction and computer assisted ESL. 760 College Street, Toronto (College/Shaw) Phone: 416-534-7400 www.costi.org Languages: English, Spanish, Arabic, Serbian, Urdu, Somali, Croatian, Mandarin, Farsi, Cantonese, Dari, Kurdish , Pashto, Turkish
16 LINC Assessment Centre Language skills assessment and referral to English or French language programs. 20 Grosvenor Street, 3rd Floor, Toronto Phone: 416-925-5462 www.ymcagta.org/en/newcomers/you-arrived/language/index.html Languages: English, French, Spanish, Arabic, Ukrainian, Russian, Hindi, Chinese (Mandarin), Farsi, Tamil, Twi, Fanti, Ga, Kannada, Konkani, Lithuanian, Tulu , Turkish
St. Stephen’s Community House Provides LINC and ESL for immigrants and refugees. 260 Augusta Ave. Toronto Phone: 416-964-8747 www.sschto.ca Languages: English, Spanish, Portuguese, Mandarin, Cantonese
TDSB—Victoria Street LINC Language Instruction for Newcomers to Canada. 74 Victoria Street, Suite 115, Toronto Phone: 416-393-8268 www.tdsb.on.ca/AdultLearners/LearnEnglish/ languageInstructionforNewcomerstoCanada/Locations.aspx Languages: classes are taught in English and in the learners’ first language
The Bickford Centre For newcomers who have taken an ESL class over the last 12 months. 777 Bloor Street West, Toronto Phone: 416-393-0528 www.tdsb.on.ca/AdultLearners/LearnEnglish/ESLPrograms.aspx Languages: English
17 Financial Assistance
Child Tax Benefits: Canada Child Tax Benefit (CCTB) A tax-free monthly payment made to eligible families to help them with the cost of raising children under age 18. www.cra-arc.gc.ca/bnfts/cctb/menu-eng.html Languages: English, French
Ontario Child Benefit (OCB) A tax-free monthly payment for low to moderate income families with children under 18 years of age. www.cra-arc.gc.ca or www.fin.gov.on.ca Languages: English, French
Universal Child Care Tax Benefit (UCCB) Provides families with $100 per month, per child 6 years of age or younger. For more information: www.cra-arc.gc.ca/bnfts/uccb-puge/menu-eng.html Languages: English, French
Employment Insurance (EI): Maternity & Parental Benefits, Sickness Benefit Temporary financial assistance and support in finding new employment. Phone: 1-800-206-7218 www.servicecanada.gc.ca to apply Languages: English, French
Metro Hall Social Services Provides financial benefits and social supports. 214 Wellington Street West, Toronto Phone: 416-392-2600 www.toronto.ca/socialservices/index.htm Languages: English, French
18 Ontario Works For general inquiries and for intake for social assistance. Phone: 416-397-2635 or 416-397-7900 www.mcss.gov.on.ca/index.aspx social assistance
Other services Ontario Works provides: • Special diet allowance • Housing stabilization fund • Newborn allowance • LEAP – Learning, Earning and Parenting program for young parents – 25 years old and younger) Languages: English, French
Registered Education Savings Plan (RESP) / Canada Learning Bond (CLB) Helps parents get a head start in saving for their child's education after high school. www.smartsaver.org Languages: English, French, Cantonese, Mandarin, Portuguese, Spanish, Tagalog, Vietnamese, Korean, Other Languages available – please visit the website
Trillium Drug Program (TDP) TDP helps people who have high prescription drug costs relative to their household income. Phone: 1-800-575-5386 www.health.gov.on.ca/en/public/programs/drugs/programs/odb/opdp_ trillium.aspx Trillium Drug Program Languages: English, French - interpreters available for other languages
19 Food Banks Daily Bread Food Bank Distributes food through food banks and meal programs. 191 New Toronto Street, Etobicoke M8V 2E7 Phone: 416-203-0050 www.dailybread.ca Languages: English – other languages may be available
FoodLink Hotline Works with communities to improve access to affordable and healthy food, from field to table Phone: 416-392-6655 www.foodshare.net/foodlink-hotline Languages: English, Spanish. Other languages may be available
Fort York Food Bank Food bank – 3 day supply of groceries. 797 Dundas Street West, Toronto M6N 1K9 Phone: 416-203-3011 www.fyfb.com Languages: English – arrangements can be made for other languages
Salvation Army Food Bank Emergency material assistance including food, vouchers for clothing or furniture, appliance or kitchenware. 77 River Street, Toronto Phone: 416-304-1982 www.salvationarmy.ca Languages: English, French (website only), Spanish, Mandarin
Scott Mission – Women & Family Food & Clothing Bank Supports the poor and homeless in our community. 502 Spadina Ave., Toronto Phone: 416-923-8872 www.scottmission.com Languages: English, French, Greek, Spanish, Portuguese, Russian, Filipino, Mandarin, Cantonese , Malay , Vietnamese
20 General Health Information Canadian Diabetes Association Offers diabetes information on nutrition and health care, Clothesline Collection Program, and Summer D-Camp. Phone: 416-363-3373 www.diabetes.ca Languages: English, French, other languages available for information and handouts
College of Physicians and Surgeons in Ontario To find family physicians, specialists and surgeons in Ontario. www.cpso.on.ca Language: English eCounselling Service, Toronto Public Health Free online counselling for residents in Toronto. Chat with a Public Health Nurse or dietitian online. They provide health information on a wide range of topics. Monday to Friday 9:00 am – 4:00 pm. www1.toronto.ca/wps/portal/contentonly?vgnextoid=442a9561d1352410Vg nVCM10000071d60f89RCRD
Eat Right Ontario Free telephone/online chat consultation with a Registered Dietitian. Phone: 1-877-510-5102 www.eatrightontario.ca Languages: English, French, Interpretation Services
Med Visit Home visit from a doctor, 8 am – midnight (7 days a week) Phone: 416-631-3000 www.medvisit.ca Language: English
21 Ontario Poison Control – Hospital for Sick Children Telephone information and advice about exposure to poisonous substances. Phone: 416-813-5900 www.ontariopoisoncentre.ca Languages: English, French, Interpretation Services
Patient and Family Library, Toronto Western Hospital Offers reliable and multi-lingual consumer up-to-date health information. Organize monthly health talks. 399 Bathurst St. 1st Floor – West Wing, 1WW-419, Toronto Phone: 416-603-6277 www.uhnpatienteducation.ca Languages: English, Chinese, Portuguese, Vietnamese and other languages
Telehealth Ontario A free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse. Phone: 1-866-797-0000 TTY: 1-866-797-0007 www.health.gov.on.ca/en/public/programs/telehealth/ Languages: English, French, Interpretation Services
Toronto Public Health Multi-lingual health information. Call Toronto Health Connection 416-338-7600 for Toronto Public Health services, information, and referrals. www.toronto.ca/health Languages: multi-lingual
211 Toronto Your connection to information about community, social, health and related government services. Call 211 www.211toronto.ca Languages: English, French
22 Home Care and Support Toronto Central Community Care Access Centre Arranges in-home or school-based health and social services, and placement in long-term care homes. 250 Dundas Street West, Suite 305, Toronto Phone: 416-506-9888 (English) or 416-701-4646 (French) www.healthcareathome.ca/torontocentral Languages: English, French, interpreters available for other languages
VHA—VHA Home HealthCare Provides In-home nursing, attendant and palliative care, personal support services, homemaking, family and child care, caregiver relief and emergency child care, infant and multiple birth support, foot care 30 Soudan Ave Suite 600, Toronto, ON M4S 1V6 Phone: 416-489-2500 ext. 4349 or 1-888-314-6622 www.vha.ca/services/community-support-programs Languages: English – variety of languages spoken by staff
23 Mental Health Information and Support Addiction and Mental Health Centre automated messages about drugs and mental health. Phone: 1-800-463-6273, 24 hours/7 days
CAMH multilingual mood handouts http://www.camh.ca/en/hospital/health_information/Pages/information_in_ other_languages.aspx Languages: English, French, Amharic, Chinese, Farsi, Greek, Hindi, Italian, Polish, Portuguese, Punjabi, Serbia, Somali, Spanish, Tagalog, Tamil, Urdu
Asian Initiative in Mental Health Clinic (Need your doctor’s referral) Provides comprehensive psychiatric assessment and treatment for people of Chinese background. 9 floor, East Wing, Toronto Western Hospital Phone: 416-603-5349 www.uhn.ca/MCC/PatientsFamilies/Clinics_Tests/Asian_Mental_Health Languages: English, Cantonese, Mandarin
Gerstein Centre—24 hours/7 days Nonmedical crisis intervention for acute psychosocial crises. 100 Charles St E, Toronto Phone: 416-929-5200 www.torontodistresscentre.com Languages: English, interpretation available for most languages
Hong Fook Mental Health Association Helps people with linguistic and cultural barriers to gain access to mental health services. 130 Dundas Street West, 3/F., Toronto Phone: 416-493-4242 www.hongfook.ca Languages: English, Korean, Mandarin, Cantonese, Khmer, Vietnamese
24 Postpartum depression/Anxiety www.pmdinpeel.ca/Page.asp?IdPage=8354&WebAddress=ppmd Languages: Arabic, Bengali, Chinese, English, French, Hindi, Korean, Punjabi, Somali, Spanish, Tamil, Urdu, Vietnamese
Telecare Distress Line Phone: 416-920-0497 Languages: Cantonese, Mandarin
Toronto Distress Centres— 24 hours Counselling and support for individuals or families. Phone: 416-408-4357 www.torontodistresscentre.com Languages: English - will work with interpreters provided by family
Toronto Western Hospital Community Mental Health Program (Need your doctor’s referral) Provides mental health services, including individual and group therapy. 9 Floor, East Wing, Toronto Western Hospital Phone: 416-603-5747 www.uhn.ca/MCC/PatientsFamilies/Clinics_Tests/Community_Mental_ Health Languages: English, Spanish, Italian
25 Newcomer Settlement Support Centre francophone de Toronto Provides formerly Immigrant Settlement and Adaptation Program for French-speaking people living in Toronto. 20 Lower Spadina St, Toronto, ON M5V 2Z1 Phone: 416-922-2672 ext. 420 www.centrefranco.org Languages: French, French – officially designated
FCJ Refugee Centre Serves refugees & others at risk due to their immigration status. 208 Oakwood Ave., Toronto M6E 2V4 Phone: 416-469-9754 www.fcjrefugeecentre.org Languages: English, Spanish. Access to interpreters for other languages
La Passerelle IDE Cultural skills training for francophone newcomers (youth and young adults). 2 Carlton St West Mezzanine, Toronto, ON M5B 1J3 Phone: 416-934-0588 www.passerelle-ide.com Languages: French
OCASI A multi-lingual site for newcomers providing information on immigration, sponsorship, settlement, housing, employment, education, health care options, legal, transportation income tax, banking, community and government services. If you have just arrived to Toronto just click the tab "my first days" and you’ll find the First Days Guide in several languages, this is a guide to your first 2 weeks in Ontario. www.settlement.org Languages: English, French, Arabic, Mandarin, Gujarati, Punjabi, Russian, Spanish, Tagalog, Tamil, Urdu
26 Salvation Army, Immigrant and Refugee Services. Immigrant and Refugee Services Provides settlement services for refugees and new immigrants. 160 Jarvis St, Toronto, ON M5B 2E1 Phone: 416-682-2490 Languages: English, Spanish, Portuguese, Filipino, Mandarin, Cantonese
Scadding Court Community Centre Settlement Services, recreation and fitness activities for all age groups. 707 Dundas Street West, Toronto M5T 2W6 Phone: 416-392-0335 www.scaddingcourt.org Languages: English, Portuguese - limited service, Mandarin, Cantonese
Seniors Guide Provide settlement information for newcomer seniors. www.seniors.gov.on.ca/en/seniorsguide/index.php Languages: Arabic, Mandarin, English, Farsi, French, Gujarati, Italian, Korean, Polish, Portuguese, Punjabi, Russian, Spanish, Tamil, Urdu, Vietnamese
Service Canada Apply for Social Insurance Number and EI. - 100 Queen Street West - 559 College St. For general inquiries: 1-800-622-6232 or 416-532-2824 www.servicecanada.gc.ca Languages: English, French
Service Ontario Apply for OHIP, Driver’s License 534 College Street, Toronto (west of Bathurst) Health Card Inquiry: 1-888-376-5197 www.serviceontario.ca Languages: English, French
27 St. Stephen’s Community House Provides Settlement Program, formerly Immigrant Settlement and Adaptation Program. 260 Augusta Ave., Toronto M5T 2L9 Phone: 416-964-8747 www.sschto.ca Languages: English, Spanish, Portuguese, Mandarin, Cantonese
The Cross-Cultural Community Services Association. Toronto Centre (TCCSA) Provides Settlement Program, formerly Immigrant Settlement and Adaptation Program. 310 Spadina Ave Suite 301, Toronto, ON M5T 2E8 Phone: 416-977-4026 www.tccsa.on.ca Languages: English, Cantonese, Mandarin
Toronto Community and Culture Centre Provides settlement services for newcomers from mainland China. Chinatown Centre, 222 Spadina Ave Unit 217, Toronto, ON M5T 3B3 Phone: 416-971-7883, 416-971-8886 www.tcccto.com Languages: English, Mandarin, Cantonese
Toronto South Region Local Immigration Partnership To view the updated community programs in downtown west Toronto. www.torontolip.com Languages: More than 30 languages are available
University Settlement Provides settlement services to newcomers. 23 Grange Rd, Toronto, ON M5T 1C3 416-598-3444 ext. 221 www.universitysettlement.ca Languages: English, Spanish, Mandarin, Farsi, Cantonese
28 West Neighbourhood House Helps newcomer develop skills and knowledge to live in Canada. Newcomer Youth Program provides homework tutoring, youth drop-in and other activities. 248 Ossington Ave, Toronto, ON M6J 3A2 1497 Queen St West Suite 103, Toronto, ON M6R 1A3 Phone: 416-532-4828 www.westnh.org Languages: English, Spanish, Hungarian, Portuguese, Mandarin, Tamil, Tibetan, Vietnamese, Singhalese
YMCA of Greater Toronto. Central Toronto. Newcomer Information Centre Provides settlement information and referral 20 Grosvenor St 3rd Floor, Toronto, ON M4Y 2V5 Phone: 416-975-9168 ext. 32400 www.ymcagta.org/newcomers Languages: English, French, German, Spanish, Punjabi, Ukrainian, Portuguese, Japanese, Russian, Urdu, Hindi, Mandarin, Farsi, Indonesian , Malay , Nepali
Subsidized Housing Toronto Housing Connections Manages the centralized waiting list for subsidized housing. 176 Elm Street, Toronto Phone: 416-981-6111 www.housingconnections.ca Languages: English, French
29 Toronto District School Board Academic, commercial and technical, day and night, credit and general interest classes. www.tdsb.on.ca/FindYour/School.aspx Languages: English
Women Abuse Assaulted Women’s Helpline Provide crisis counselling, safety planning, emotional support, information and referrals. Phone: 1-866-863-0511 www.awhl.org Languages: English, Interpretation Services
Barbara Schlifer Commemorative Clinic Provides information, advice and consultation on issues of violence against women. 489 College Street, Suite 503 Phone: 416-323-9149 www.schliferclinic.com Languages: English, Spanish, Punjabi, American Sign Languages (ASL), Urdu, Hindi, Gujarati, Filipino, Farsi, Tamil, Amharic – 89 other languages available through interpreter services , American Sign Languages Interpreters (ASLI) and Deaf Interpreters (DI) available
YWCA Women’s Shelter Provides emergency shelter and permanent housing to single women and women with children. Phone: 416-693-7342 (24 hours) www.ywcatoronto.org Languages: English, Italian, Spanish, Punjabi, Portuguese, Urdu, Croatian, Slovenian - interpreters available for other languages
Visit www.uhnpatienteducation.ca for more health information. Contact us to provide feedback or request this brochure in a different format, such as large print or electronic formats: [email protected]
© 2018 University Health Network. All rights reserved. Use this material for your information only. It does not replace advice from your doctor or other health care professional. Do not use this information for diagnosis or treatment. Ask your health care provider for advice about a specific medical condition. You may print 1 copy of this brochure for non-commercial and personal use only.
Form: D-5611 | Author: Toronto Western Family Health Team | Reviewed: 2018