Form: D-5611 Toronto Western Family Health Team Newcomer Program Welcome booklet for patients of the Toronto Western Family Health Team Toronto Western Family Health Team 399 Bathurst Street – West Wing, 2nd floor Toronto, ON M5T 2S8 Phone: 416 603 5888 Table of contents page Introduction ..................................................................................................3 Who we are at Family Health Team .............................................................3 Program catchment area ...............................................................................3 Services we provide at Family Health Team ...............................................4 How to use our services ...............................................................................5 Family Health Team hours of operation ......................................................6 Family Health Team after-hours phone services ..........................................7 Prescriptions and renewals ...........................................................................6 Useful information: ......................................................................................7 Application for Statement of Live Birth, Birth Certificate ...................7 City of Toronto Parks and Recreation Programs ..................................7 Community legal clinics .......................................................................8 Child health information .......................................................................9 Children care and subsidy .....................................................................11 Dental clinics ........................................................................................12 Early Years Centre and Family Drop-in Centre ....................................13 Employment services ............................................................................14 English as a Second Language / Instruction for Newcomers (ESL/LINC) ..........................................................................................16 Financial assistance ...............................................................................18 Food banks ............................................................................................20 General health information ...................................................................21 Home Care and support ........................................................................23 Mental health information and support .................................................24 Newcomer settlement support ...............................................................26 Subsidized housing ...............................................................................29 Toronto District School Board ..............................................................30 Women abuse ........................................................................................30 2 Introduction Welcome to our Family Health Team (FHT)! The Newcomer Program is for patients in our FHT: • who are newcomers • who have lived in Canada for less than 5 years • who have Ontario Health Insurance Plan/University Health Insurance Plan coverage Our program aims to address your settlement and health care needs. Who we are at the Family Health Team We are a team of family doctors, nurse practitioners, nurses, social workers, pharmacists, dietitians, health promotion coordinator, chiropodist, dietitians, physiotherapist, occupational therapist and health care trainees. Toronto Western Hospital is a teaching hospital. Our staff family doctors are also teachers at the University of Toronto. Resident doctors, senior medical students and other health care students will help with your care while being supervised by fully qualified staff. Program catchment area If you live in our service area, we would be pleased to add you to our roster: west of Yonge Street and east of Dufferin Street, and south of St. Clair West to the lake. 3 This is the region we serve: Services we provide at the Family Health Team We provide high quality primary health care to people who need regular, on-going health care and who do not receive this care elsewhere. We also offer obstetrical care and a chronic disease management program, and consults by a psychiatrist, pediatrician and internist. We can provide an interpreter if you tell us your preferred language before each appointment. We assign a new resident doctor as your primary health care provider every 2 years. 4 The Newcomer Program consists of at least 2 appointments that can be booked on the same day: • 1st appointment includes a detailed intake assessment with a nurse. It lasts 60 minutes and focuses on: • Social determinants of health • Settlement needs • Medical and psychosocial needs specific to newcomers • Referrals to community health resources as needed • 2nd appointment is a medical assessment by a doctor. It lasts 30 minutes and includes: • Review of immunization (vaccines) and communicable diseases • Mental and physical health • Dental and vision health How to use our services It is important that you make an appointment before your visit. Please bring your Ontario Health Card (OHIP) card and a list of the prescriptions and over-the-counter medications you are now taking to each appointment. If your health care provider is not available, you may need to be seen by another provider. Please give us at least 24 hours’ notice if you cannot make your appointment so that your appointment can be given to someone else. Also, tell our receptionist if your phone number or address has changed so that we can contact you when needed. To make an appointment: Call 416-603-5888 extension 1, for Pod 1 extension 2, for Pod 2 extension 3, for Pod 3 extension 4, for Pod 4 5 FHT hours of operation Monday, Tuesday, Thursday 9:00 am – 8:00 pm Wednesday 1:30 pm – 8:00 pm Friday 8:30 am – 4:30 pm Saturday (urgent care only) 9:00 am – 1:00 pm FHT after-hours Phone Services The Telephone Health Advisory Service is available any time outside of our regular business hours, including evenings, nights and weekends. Call 416-603-5888. Your call will be answered by a nurse who can give you advice and connect you with a doctor on call if necessary. Getting you prescription renewed For urgent prescription renewal, your pharmacy may fax a request to 416-603-5821 (Pod 1&2) or 416-603-5448 (Pod 3&4). Make sure you have enough medication so you do not run out before your next visit. 6 Useful information Application for Statement of Live Birth, Birth Certificate 4-in-1 application online (Birth Registration, Birth Certificate, Social Insurance Number, Child Tax Benefit). Apply in person: 47 Sheppard Avenue East, unit 417, 4th Floor, Toronto Phone: 416-326-1234 www.ontario.ca/government/register-your-newborn-baby Languages: English, French City of Toronto Parks and Recreation Programs Updated information and resources about parks and recreation program. To inquire about city of Toronto services, call 311. www.toronto.ca/parks/torontofun-torontoeastyork-district.htm Languages: English 7 Community Legal Clinics Downtown Legal Services Legal advice and representation provided by supervised law student volunteers. 655 Spadina Ave., Toronto Phone: 416-934-4535 http://downtownlegalservices.ca Languages: English – interpretation available for most languages Kensington-Bellwoods Community Legal Clinics Free services for people who qualify for the service. 489 College Street, Suite 205, Toronto Phone: 416-924-4244 www.kbcls.org Languages: English, French, Portuguese, Mandarin, Tuesdays – interpreters available for other languages Legal Aid Ontario .Toronto Central. Family Law Service Centre Gives low-income people access to a range of legal services. Atrium on Bay, 20 Dundas St West Suite 201, Toronto, ON M5G 2H1 Phone: 416-598-0200 www.legalaid.on.ca Languages: English, French Metro Toronto Chinese & Southeast Asian Legal Clinic Free legal services to low income, non-English speaking clients in Toronto. 180 Dundas Street West, Suite 1701, Toronto (Drop in: Every Wednesday 1:00 pm – 4:00 pm) Phone: 416-971-9674 Languages: English, Cantonese, Mandarin, Vietnamese, interpreters available for Khmer and Lao (arrange in advance) 8 Parkdale Community Legal Clinics Delivers law services to low income residents. 1266 Queen Street West, Toronto Phone: 416-531-2411 www.parkdalelegal.org Languages: English, Spanish, Polish, Portuguese, Tamil, Tibetan, Vietnamese – listed languages may not be available every day and other languages by arrangement Child Health Information Best Start Resource Centre Prenatal, Postnatal and Infant Care multi-lingual health information. www.beststart.org Languages: English, French, and others Children’s development Ontario early years centres, development, multilingual information on child’s speech and Languages skill development www.children.gov.on.ca/htdocs/English/topics/earlychildhood/index.aspx Languages: English, French, Arabic, Chinese, Farsi, Italian, Korean, Polish, Portuguese, Punjabi, Russian, Somali, Spanish, Tamil, Urdu, Vietnamese Healthy Babies Healthy Children’s Program (HBHC) Toronto Public Health, Toronto Health Connection A free program for pregnant women and families with children up to age 3, providing advice and support to help you with pregnancy, parenting and/or child development. Phone: 416-338-7600 www.toronto.ca/health/healthybabieshealthychildren/ Languages: English. Interpretation can be provided. 9 Healthiest Babies Possible (HBP) A one-on-one nutrition program