Sierra Seasons Spring 2019

www.qmresorts.com A note from the CEO

To Our Valued Owners,

This issue of Sierra Seasons is all about the upcoming entertainment in Northern in 2019. I remember the good ol’ days of Reno and Tahoe where the area would attract top name headliners all year long! The streets of Reno used to be packed with and gamblers until the wee hours of the night. It is true that the Reno area is going through a renaissance period of redevelopment commonly referred to by locals as our “Renossance” period. Much has changed including many new opportunities for dining and recreation and Reno is becoming a “Foodie” heaven so bring your appetite and try some new restaurants on your next adventure!

Reno is also become a haven for craft breweries and distilleries and it seems there is another one opening up every time you turn around! Check out the Verdi Local Distillery if you are looking for a nice spot to stop off the beaten path and sample some unique whiskies. If you are looking for something in town pop into the Revision Brewery tasting room in Sparks to sample some great local brews!

Big things are happening in our area and I wanted to bring all of our owners into the know on the great things on the horizon. If you don’t know by now the Bourbon Street a.k.a. the Silver Club (or if you’ve really been around a long time Karl’s) has been demolished and a large dirt lot now sits in its place. Marnell Gaming, the new owner of the Nugget casino in Sparks, is beginning construction of an 8,500 seat outdoor amphitheater!

The amphitheater is slated for an opening date on June 15th just in time for the Toby Keith concert occurring on the same day! Grab your tickets now on the Nugget website and book your stay in one of your newly renovated suites at the Thunderbird Resort! There are some other headliners on their way to the stage including Hank Williams Jr., LeAnn Rimes, and Lady Antebellum so put those cowboy boots on and come check them out!

This is just another great addition that will enhance all of the fantastic events that Reno/Sparks has to offer including the Best in the West Nugget Rib Cookoff, Hot August Nights, Street Vibrations and more! We have also included some other great events happening at the Harvey’s amphitheater in South Lake Tahoe, the Silver Legacy in Reno, and more!

Book your reservations now as we are forecasting a very busy spring and summer season! We look forward to hosting you on your next trip!

Happy Traveling!

Larry Roberts, CEO QM Resorts

PAGE 01 www.qmresorts.com Management’s Memo

Spring is springing, the birds are chirping, and the Crocus flowers are blooming again here at Thunderbird Resort! We are getting ready, once again, for a very busy warm weather season! Every Spring I get motivated to come up with new and creative ideas for activities that will get our owners and guests enthused about their stay at “Our Home Away From Home”! We will be starting a new activity in addition to the other fun activities that we offer. Join us in our “Conversation Café” in the Thunderbird lounge on Monday mornings to learn more about local activities offered throughout the Reno/Tahoe area as well as here at Thunderbird Resort. We will offer coffee, tea, and pastries along with a warm Monday morning smile! Be sure to check the activities calendar when you arrive.

Don’t forget our Sunday Family BBQ’s that will begin on Memorial Day weekend…always a great event!! We always celebrate the 4th of July with a special gathering in the courtyard at Thunderbird Resort before you head downtown for the fireworks on Victorian Avenue!! Also, I need to mention our Rock N’ Roll Show N’ Shine party featuring a local classic rock band that will get you pumped for all of the Hot August Night festivities!!

We look forward to seeing you all soon!

Peggy Tavener Activities Director QM Resorts Save the date!

Here are just a few upcoming events DATES EVENTS to keep in mind. For additional activities and venues, please visit April 27th, 2019 Wild and Scenic Film Festival, South Lake Tahoe one of the websites listed below. April 13th – May 2019 Aces Baseball @ Greater Nevada Field Full schedule at http://www.milb.com/sched- ule/index.jsp?sid=t2310 For more events: https://www.visitrenotahoe.com/reno-tahoe/what- May 11th – 12th, 2019 Reno River Festival to-do/events Wednesday June 5, 2019 2020 Hot August Nights Booking Day – Phones https://www.gotahoenorth.com/events/ open at 8:00 am! http://tahoesouth.com/events/ June 7th – 8th, 2019 Street Vibrations Spring Rally

June 20th – 29th, 2019 Reno Rodeo

PAGE 02 www.qmresorts.com Club QM Owners… Check out the Club QM Owner Rental Program!

No plans for No plans to Worried about traveling this Exchange your losing your year? week? time?

Club QM’s Owner Rental program (ORP) is just what you’ve been looking for! With just a few simple steps we’ve made it easy for you to deposit your current year’s week into the Club QM Owner Rental Program and put your time to work for you! The Rental Program is available through the QM Resorts Reservations team who are happy to help with all your reservation needs!

Perks You have a dedicated Revenue & Reservations team, who are here to help with all your needs. Your week is listed on QM Resorts website, 500 OTA retail partners, and on the Global Distribution System (GDS) which is available to any of the thousands of Subscribed Travel Agents worldwide. Renting your week is a great way to supplement the cost of your maintenance fee. Your week can be returned to you when requested (in writing) prior to the start of your listed week

Important items to keep in mind Visit www.qmresorts.com and download the Rental Agreement and W9. Submit forms to [email protected], fax to 775.355.4081, or mail to 515 Nichols Blvd. Sparks, NV 89431. The QM Resorts Reservations Department must receive your completed Rental Agreement & W9 form before your time can be placed into the Owner Rental Program. Once your paperwork has been received and processed we will contact you via phone or email with any questions and to finalize your entry into the program.

Only your CURRENT YEARS’ time and the TOP TIER of your time can be entered into the program. Your listed interval may be listed in increments (one or two nights) or in full, depending on availability, but you will always be paid out for a full week. Once your selected month has ended, a check is mailed approximately 90-120 days after the last day of your rental month. YOUR ACCOUNT MUST BE IN GOOD STANDING. HOA ASSESSMENTS, DUES, & MAINTENANCE FEE MUST BE CURRENT. Any nights during your listed week that are not rented cannot be carried over or used at a later date.

FAQ’s What are the fees associated with the owner rental program? QM Resorts Owner Rental Program currently deducts the following fees from the collected revenue before processing payment: housekeeping fee, credit card fee, resort fee, vendor commission, and tax.

How are rental rates calculated for the owner rental program? Rental rates vary depending on such variables as resort quality, location, season, suite size and day of week. Additionally, other variables including holidays, special events, and market demand determine competitive rates for the resorts participating in the program including standard discounts to help with movement of rental nights.

Why can’t I put more than one week into the owner rental program? We rent the week that you are deeded to. Owner Rental Program Tiers:

Platinum 1 week @ a QM Signature Resort Gold 1 week in a 2 bedroom Silver 1 week in a 1 bedroom Bronze 1 week in a studio PAGE 03 www.qmresorts.com Reservation Booking Tips & Tricks

SAVE THE DATE! Hot August Nights (HAN) is a very popular booking period for our owners and we would like to outline some helpful tips to make sure you reserve the dates you want!

HAN 2020 booking date will be Wednesday June 5, 2019 Reservations will only be taken via phone by calling (800) 821-4912. Phone lines will open at 8:00am Limited to one reservation per owner account

Use Time: Tahoe Chaparral - 1yr in advance Thunderbird - 1yr in advance from beginning of season as listed on use calendar North Lake Lodges - 2yrs in advance Ridge Sierra & North Lake Villas 1. Gold/Silver/Bronze - 10mo in advance beginning on the 15th of each month 2. Platinum - 11mo in advance beginning on the 15th of each month

Bonus Time: Thunderbird – 30 days in advance Ridge Sierra & North Lake Villas – 14 days in advance North Lake Lodges – 21 days advance Tahoe Chaparral – 60 days advance w/a three night minimum or Club QM bonus time as little as one day at a time.

Exchanges: Exchange requests can be put in up to 1 year in advance for Direct & II Direct Exchange 1. Exchange Values a) Unit sizes based upon availability determined by exchange resort b) Time is calculated once resort confirms unit size

Platinum GOLD

SILVER Up to BRONZE 4 weeks Up to 3 weeks

Up to 2 weeks

Up to 1 week

2. Exchange fees are not charged until request has been confirmed

Interval International 1. Requests should be put in 60+ days in advance a) Requests auto confirmed if destination has immediate availability 2. Exchange values are counted as unit size originally requested 3. Exchange fees are charged at time of request

All Club QM ownership levels have access to the following resorts: Thunderbird Resort Club Ridge Sierra North Lake Lodges & Villas Tahoe Chaparral Kingsbury Crossing

1. Time is counted based upon resort designation and unit size a) Thunderbird & Kingsbury Crossing – Deluxe 1BD or 2BD b) North Lake Lodges – Deluxe 1BD or Studio c) Tahoe Chaparral, Ridge Sierra & North Lake Villas – Signature 2BD

PAGE 04 www.qmresorts.com DEFY BOREDOM Let the good times roll!

The Silver Legacy Resort Reno: Comedians: Je Richards, Smiley Joe Wiley, Joe Stringer, Mitch Fatel Apr 2019 7:30, 9:30 PM ~ Laugh Factory at Silver Legacy Resort- Reno, NV Selena Tribute w/Karla Perez Catch a show at The Laugh Factory, the famous club that has launched the careers of today’s hottest comedians. Every Tuesday, Wednesday, Sun 5/5/2019 at 8:00 PM Thursday, Friday, Saturday, Sunday Celebrity Showroom

Aaron Lewis – State I’m In Tour LeAnn Rimes Jun 21, 2019 Fri 8:00 PM ~ Silver Legacy Resort Grand Exposition Hall – Reno, NV Aaron Lewis is known for his outspokenness, outlaw country Sat 5/11/2019 at 8:00 PM tunes and impassioned live show. “The State I’m in Tour” will feature stories Nugget Event Center from Lewis, along with his music, as he shares personal tales from the Sparks, NV stage. Toby Keith Jim Jeeries – Comedian Jun 22, 2019 Sat 8:00 PM ~ Silver Legacy Resort Grand Exposition Hall – Sat 6/15/2019 at 7:00 PM Reno, NV Jim Jefferies is one of the most popular and respected Nugget Event Center - Sparks, NV comedians of his generation, entertaining audiences across the globe with his provocative, belief-challenging and thought-provoking comedy. He Hank Williams Jr was recently named one of the top 5 touring comedians in the world and will be making a much-anticipated return to the heart of Reno this summer. Sat 8/3/2019 at 7:30 PM Nugget Event Center - Sparks, NV Catch the best live entertainment and events at the in Sparks: Lady Antebellum

There’s just no better way to spend your evening in Sparks. From the very Sat 8/17/2019 at 7:00 PM beginning, the best live Reno area entertainment has been an integral part Nugget Grand Ballroom of the Nugget Casino Resort experience. Enjoy a top-name show in the Sparks, NV classic 700-seat Celebrity Showroom, the 2,000-seat Nugget Ballroom or the brand new Nugget Event Center opening June, 2019. The brand new Nugget Event Center is scheduled to open in June, 2019 with seating for nearly 8,600 for shows. A multi-use entertainment and event venue, the Nugget Event Center will bring large outdoor concerts to the heart of downtown Sparks.

PAGE 05 www.qmresorts.com Harvey’s Outdoor Arena South Lake Tahoe:

Tim McGraw Steve Miller Band Jun 14, 2019 Fri 8:00 PM Aug 24, 2019 Sat 7:00 PM Harvey’s Outdoor Arena Harvey’s Outdoor Arena Lake Tahoe NV - Stateline, NV Lake Tahoe NV Stateline, NV Pentatonix Jul 7, 2019 Sun 7:00 PM Luke Bryan Harvey’s Outdoor Arena Aug 25, 2019 Sun 7:00 PM Lake Tahoe NV - Stateline, NV Harvey’s Outdoor Arena Lake Tahoe NV Miranda Lambert Stateline, NV Jul 18, 2019 Thu 7:30 PM Harvey’s Outdoor Arena Dave Matthews Band Lake Tahoe NV Sep 6, 2019 Fri 7:30 PM Stateline, NV Harvey’s Outdoor Arena Lake Tahoe NV Jackson Browne Stateline, NV Aug 10, 2019 Sat 8:00 PM Harvey’s Outdoor Arena Lake Tahoe NV Stateline, NV

Reno Event Center:

Shinedown: Attention Attention World Tour Jul 24, 2019 6:30 PM ~ Reno Events Center- Reno, NV Multi-platinum rock band Shinedown’s Attention Attention World Tour will make a stop in downtown Reno. Shinedown will be joined by Badflower, Dinosaur Pile-Up and Broken Hands.

Grand Sierra Resort and Casino:

Sammy Hagar & The Circle Apr 19, 2019 9:00 PM ~ Grand Sierra Grand Theatre – Reno, NV For almost forty years, Sammy Hagar has been one of rock music’s most dynamic and prolific artists. From seminal hard rock band Montrose to his multiplatinum solo career to his ride as the front man of Van Halen, the “Red Rocker” has set the tone for some of the greatest rock anthems ever written with songs like “I Can’t Drive 55,” “Right Now,” and “Why Can’t This Be Love.” Hagar and band mates will be rocking Reno’s Grand Theatre during their Full Circle Jam Tour. Don’t miss this electrifying night of hard rock and good times!

Sublime with Rome Jun 13, 2019 7:30 PM ~ Grand Sierra Grand Theatre – Reno, NV

Rascal Flatts Jul 13, 2019 8:00 PM ~ Grand Sierra Grand Theatre – Reno, NV

Boyz II Men Jul 21, 2019 8:00 PM ~ Grand Sierra Grand Theatre – Reno, NV

PAGE 06 www.qmresorts.com 2019 Spring Loaded South Lake Tahoe

Salsa Showdown Buckle Up Big Air ~ Sierra-at-Tahoe ~ Mon. April 13th Sierra-at-Tahoe ~ Mon. April 14th https://www.sierraattahoe.com/event/salsa-showdown/ https://www.sierraattahoe.com/event/buckle-up-big-air/

Craft Whiskey & Smoked Meats ~ Stampede Country Night ~ South Lake Tahoe ~ Daily Hard Rock Hotel and Casino ~ Thursdays https://10crows.com/ https://hardrockcasinolaketahoe.com/

Late Night DJ ~ The South Tahoe Beer Trail ~ Hard Rock Hotel and Casino ~ Friday & Saturday From “The Y” to Stateline ~ Daily https://hardrockcasinolaketahoe.com/events/dj-center-bar/ https://tahoesouth.com/beer-trail/

M.S. Dixie II ~ Kids Ride Free ~ Mountain Biking ~ Zephyr Cove ~ Daily South Lake Tahoe Bicycle Trails ~ https://www.zephyrcove.com/cruises/daytime-scenic-cruises/ https://tahoesouth.com/explore/biking-blog/articles/tahoe_bike_map/

PAGE 07 www.qmresorts.com Lake Tahoe in the Spring? Beautiful!

Skiing? Check. Swimming? Check. Golfing? Check. Shopping, dining and nightlife? Yup, those too. Lake Tahoe offers the best of all worlds rolled into one vacation destination. Spend your days hiking through the Sierra Nevada Mountains, shredding powder along the slopes of Squaw Valley Ski Resort, getting the bird's-eye view of the lake from the Heavenly Gondola or kayaking in Emerald Bay. Then, as night falls, follow the bright lights to the southern shore's big-name casinos like Harrah's.

Squaw Valley Recreation, Skiing

Emerald Bay State Park (free) Hiking, Parks and Gardens, Recreation

Kings Beach State Recreation Area (free) Beaches, Parks and Gardens, Recreation

Donner Memorial State Park & Emigrant Trail Museum (free) Monuments, Memorials, Museums, Parks, Gardens & Recreation

Harrah’s Casino Alpine Meadows Casino, Gaming Skiing

PAGE 08 www.qmresorts.com RENO Reno Jazz Festival, 1664 N. Virginia St. Reno, NV April 25th, 2019

Reno Beer Crawl, 134 W. 2nd St., Reno, NV April 27th, 2019

2019 Spring Market, Ferrari Farms 4701 Mill St., Reno, NV SPRING THINGS TO DO May 4th, 2019

Reno River Festival, Wingfield Park 2 S. Arlington Ave., Reno, NV May 11th-12th, 2019

Street Vibrations Spring Rally June 7th-8th, 2019

Aces Baseball, Greater Nevada Field, Reno, NV Reno Rodeo, Livestock Events Center 1350 Wells Ave., Reno, NV (Saturday games below) June 20th-29th, 2019 April 13th, 2019 @ 4:05pm: El Paso vs. Reno April 27th, 2019 @ 4:05pm: Fresno Grizzlies vs. Reno May 11th, 2019 @ 6:35p: Salt Lake Bees vs. Reno May 25th, 2019 @ 6:35p: Las Vegas 51s vs. Reno

SOUTH LAKE TAHOE Tahoe Earth Day, Bijou Community Park, South Lake Tahoe April 27th, 2019 10am-3pm

Wild and Scenic Film Festival (South Tahoe), Harrah’s Casino in Stateline, NV April 27th, 2019 5:30pm-9pm

NORTH LAKE TAHOE Easter Egg Hunt & Dive, Truckee Regional Park, Truckee, CA

April 20th, 2019

Tahoe Truckee Earth Day, Village at Squaw Valley, North Lake Tahoe

April 20th, 2019 11am-5pm

PAGE 09 www.qmresorts.com Automatic bill pay can simplify your life!

Let us help make paying your maintenance dues easy and convenient so you can focus on the things that matter most in life... like your next vacation!

Never forget a due date No more late fees No more writing checks or calling in with a credit card Monthly payments

Auto pay is a prepayment system so that you never have to worry about making sure you are paid up before planning your trip. This convenient bill payment method is debited monthly directly from your checking account. To set up auto pay, your account must be current. For more information or questions about signing up, please contact accounting at (800) 788-4297 / email [email protected]

QMRESORTS.COM At QM Resorts, your time is important to us and we understand that calling us is not always convenient. Visit www.qmresorts.com and skip the phone call! Learn about all five of QM’s properties and view pictures of rooms. Book time or exchange a week, request information, contact the concierge, read testimonials and read the latest QM news at your convenience. Direct phone numbers for the corporate oce, reservations, accounting and marketing departments, as well as the general email address, can be found on the Contact Us page. Visit www.qmresorts.com

EMAIL AND IMPORTANT COMMUNICATION INFORMATION To receive future newsletters by email, send your email address to [email protected] or contact owner services at 800-821-4912.

Owner Services – 800-821-4912 | Marketing – 800-438-2754 | Corporate Oce – 800-788-4297 Accounting – 800-788-4297 | Email: [email protected]

PROTECT YOURSELF FROM FRAUD Know the signs! 6 Red Flags of a Resale Scam:

If you’re contacted regarding the sale of your timeshare or the elimination of maintenance fees; If an oer sounds too good to be true (it likely is); If you’re asked to pay an upfront fee for a future “service”; Promises to modify or cancel your timeshare contractual obligations; or Any call or mailing oering to transfer your paid-o ownership to another party; If you receive a call from someone claiming to be a representative of ARDA or ARDA-ROC; (ARDA and ARDA-ROC DO NOT contact owners unless first requested by the owner to do so. ARDA and ARDA-ROC DO NOT perform any resale services.)

Don’t send money up front! Before listing your ownership for rent or sale, learn more by visiting the Timeshare Resale Resource Center website at http://ardaroc.org/resales/

PAGE 10 www.qmresorts.com 515 Nichols Blvd, Sparks, NV 89431