Public Vs Private Water
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Water Resources Management Plan 2019 Main Report Issue No. 1
Water Resources Management Plan 2019 Main Report Issue No. 1 Project Owner: Alison Murphy Project Manager: Tom Kelly August 2019 SES Water WRMP 2019 Document Revision History Rev Purpose Originated Checked Reviewed Authorised Date Initial draft for Director 1 AM AM TK TK 24/8/18 Approval Final draft for submission 2 AM AM TK TK 3/9/18 – Issue 1 Revised to include Defra 3 further information AM AM TK TK 6/5/19 requests – Issue 2 Final plan – authorisation 4 AM AM TK TK 20/8/19 to publish given by Defra Final Plan Page 2 of 112 20 August 2019 SES Water WRMP 2019 Security Statement This statement is to certify that this plan does not contain any information that would compromise national security interests. It also does not contain any information that may be considered commercially confidential. No information been excluded from this plan on these grounds. Final Plan Page 3 of 112 20 August 2019 SES Water WRMP 2019 Contents 1.0 GLOSSARY OF TERMS ................................ ................................ .................... 6 2.0 INTRODUCTION ............................................................................................... 8 2.1 Overview of the Water Resources Management Plan Process ..................... 8 2.2 Our supply area ................................................................................................ 9 2.3 Links to other plans ........................................................................................10 2.4 Water Resources in the South East Group ...................................................13 -
Charges in 2021-22 and CMA Redeterminations
Centre City Tower, 7 Hill Street, Birmingham B5 4UA 21 Bloomsbury Street, London WC1B 3HF By email Anglian Water, Bristol Water, Northumbrian Water and Yorkshire Water Business retailers NAVs MOSL CCW Other parties 8 January 2021 Dear stakeholder Charges in 2021-22 and CMA redeterminations This letter sets out our view on the appropriate approach to making adjustments to normal charging arrangements to support the implementation of the CMA redeterminations for the four disputing companies. We are setting this out now to facilitate company statements on significant changes in charges which are due to be published on 11 January 2021 and wholesale charges which are due to be published on 13 January 2021. Four companies: Anglian Water, Bristol Water, Northumbrian Water and Yorkshire Water have asked the CMA for a redetermination of their price controls for the 2020-25 period. Following a request from three of the disputing companies for amendments to the charging rules to allow implementation of the CMA’s redetermination, my letter of 21 December 2020 consulted on the practical consequences and impact of making an accommodation under our normal charging rules with respect to three options for the implementation of the CMA’s redetermination: Implementation of changes over 4 years from 1 April 2021, which three of the four disputing companies (Anglian Water, Bristol Water and Northumbrian Water) suggested would be possible if the CMA issued its redetermination no later than the week commencing Monday, 8 February 2021 and Ofwat allowed them to publish 2021-22 charges no later than Friday, 19 February 2021. Implementation of changes during the 2021-22 charging year, which would allow charges to change during the charging year (potentially after six months) to reflect any differences in the price limits that the CMA sets such that the CMA’s price limits are smoothed over 3.5 years. -
Kier Waterworcx Consultation Response
Kier Services Utilities Kier Integrated Services Limited Hawthorn House Emperor Way Exeter T: 01392 261370 www.kier.co.uk Jon Ashley Ofwat Centre City Tower 7 Hill Street Birmingham B5 4UA 7 August 2017 Dear Jon Response to Consultation on WaterworCX, C-MeX & D-MeX Many thanks indeed for the opportunity to provide our thoughts on the two new customer experience measures referenced in the recently published PR19 consultation paper. For ease, I have referenced our comments against the corresponding reference in your document/s. Kier Utilities is one of the leading contracting partners in the UK water sector – current clients include: Anglian Water, Bristol Water, South West Water, Bournemouth Water, Affinity Water, United Utilities, Severn Trent Water, DCWW Welsh Water, Thames Water and also Scottish Water and other Gas and Power Utility clients. The nature of our work means that our operational staff are in the “front line” and, in many cases, have far more customer interaction than the Water Companies’ own employees. This is a responsibility we take extremely seriously and have developed a mature and continuously improving customer service offering to meet the expectations of both our Clients and their customers. As such, we hope you will find our perspective on customer service in the water industry interesting. Our feedback is as follows: 4.5.1 Both the ICS Service Mark and BSI Kite Mark are referenced in terms of few water companies have achieved either of these standards. Registered Company Name: Kier Integrated Services Limited Registered Office: Tempsford Hall, Sandy, Bedfordshire, SG19 2BD Registered in England No. -
CRU's Decision on Irish Water's Non-Domestic Tariff Framework
CRU’s Decision on Irish Water’s Non-Domestic Tariff Framework Irish Water Customer Information Paper NDTFR_IW_010 July 3rd 2019 1 Contents 1. Introduction ................................................................................................................................ 3 2. CRU Decision ........................................................................................................................... 6 3. Enduring Tariffs reflecting the CRU’s Decision ................................................................. 11 4. Customer Bill Impact .............................................................................................................. 14 5. Customer Communication .................................................................................................... 40 6. Water Conservation ............................................................................................................... 42 7. International Price Comparison Analysis ............................................................................ 43 8. Next Steps ............................................................................................................................... 60 2 1. Introduction Irish Water assumed responsibility for water and wastewater services on 1st January 2014. Current water supply and wastewater collection tariff arrangements are set out in the Water Charges Plan (WCP)1. Section 3 of the WCP provides for the application of non-domestic tariffs in accordance with the structures and arrangements -
PE1646/E: Scottish Water Submission of 30 June 2017
PE1646/E Scottish Water submission of 30 June 2017 Thank you for the opportunity for Scottish Water to provide information to The Public Petitions Committee in consideration of Petition PE1646. We were asked to answer five specific questions by the Committee and we enclose a detailed response as part of our submission which outlines the regulations, processes and protocols, together with the input of regulators and other agencies to ensure the public water supplies in Scotland are appropriately monitored. It is important to stress that Scottish Water like other UK water companies operate in a highly regulated industry where public health is the prime concern. We welcome this regulation and framework which we believe acts in the best interests of customers. We believe strongly that the role performed by the Drinking Water Quality Regulator is crucial to protecting and driving forward standards across the industry. This regime has seen drinking water quality in Scotland reach its highest ever levels across the country. In relation to the chloramination process which is used to treat a number of drinking water supplies across Scotland, the UK and worldwide, I can confirm that this disinfection process is globally used and accepted as being an appropriate way to treat water. Should the Committee wish to consider information on this process we would suggest that this is done via an organisation such as the World Health Organisation. I hope the information provided is helpful and we are more than happy to discuss any aspects of the details should the Committee wish. 1. Who tests the water? Scotland’s drinking water testing needs to meet the requirements of EC Directive 98/83/EC on the Quality of Water Intended for Human Consumption. -
NI Water Annual Report and Accounts 2018/19
Annual Report & Accounts 2018/19 Delivering what matters Northern Ireland Water Annual Report and Accounts For the year ended 31 March 2019 Laid before the Northern Ireland Assembly under Article 276 of the Water and Sewerage Services (Northern Ireland) Order 2006 by the Department for Infrastructure on 29 August 2019 About this report Contents This report aims to tell the story of how NI Water provides the water for life we all rely on to thrive. Strategic Welcome 5 report Changing how we all think about water 7 Tell us what you think of our report About NI Water 8 How we create value 10 We hope that this report will be of use to all our stakeholders and would welcome feedback to develop our future reporting. Business performance 12 Please direct any feedback to the Business Reporting Manager, Finance and Regulation External environment 14 Directorate. Our contact details are on the back cover of this report. Listening to you 16 Business strategy 18 Delivering our customer promises 19 Risk and resilience 53 Strategic threats and opportunities 54 Our finances explained 62 Financial performance 64 Governance Corporate governance 70 Directors’ report 79 Directors’ remuneration report 82 Statement of Directors’ responsibilities 87 Statutory Statutory accounts 88 accounts Independent auditors’ report 162 Northern Ireland Water is a trademark of Northern Ireland Water Limited, incorporated in Northern Ireland, Registered Number NI054463. © Northern Ireland Water Limited copyright 2019. This information is licensed under the Open Government Licence v3.0. To view this licence visit: www.nationalarchives. gov.uk/doc/open-government-licence/version/3/ Any enquiries regarding this publication should be addressed to the Business Reporting Manager using the contact details on Cautionary note the back cover of this report. -
Nie Consumer Guide A4
Looking after WATER in your home The Consumer’s Guide IN THE ROOF Water storage . .6 Is your tank in good condition? . .6 Contents Is the tank covered . .7 Tap water in the United Kingdom is amongst the safest and highest quality in the world. IN THE BATHROOM The water industry has produced this guide Staining . .7 to help you enjoy the quality of Pink/red stains . .7 Mould . .7 tap water. It answers all the questions about how to look after water in your home. IN THE KITCHEN OUTSIDE THE HOME Tap hygiene . 1 Outside taps and hosepipes . .8 Taste and odours . 1 Chemical spills . .8 Chlorine. 1 Taste and odour problem associated with washing machines and dishwashers . 2 OTHER USEFUL INFORMATION Unusual tasting hot drinks? . 2 Lead pipes . .9 Discoloured or dirty water . 3 What can I do to reduce lead levels? . .0 Cloudy (or milky) water . 3 Responsibility for pipework . .10 Brown water . 3 Warm water . 4 Returning to a vacant property . .11 Warm water from your cold tap . 4 Preparing for the winter . .11 Water filters . 4 Blue water . .11 Water softeners. 4 Domestic plumbing tips . .12 How can I find out how hard my Approved Plumbers . .12 water is?. 5 Useful links to further information . .13 Turning off your water supply . 6 In the kitchen TAP HYGIENE It is important that taps that are used for drinking water are kept clean. Whilst the water coming to your tap is safe, many bacteria can live in the kitchen and some can grow both on the outside of the tap and inside the lip of the spout. -
The History of Water and Waste Water Services Second Level Description of Module This Is the Module Most Focused on Some Historical Aspects of Water
The history of water and waste water services Second level Description of module This is the module most focused on some historical aspects of water. It does this by looking at the development of technology, and explores this by means of research, and by challenging pupils to match the ingenuity of ancient peoples. Main experiences and outcomes Expressive arts I have the opportunity to choose and explore I can compare and contrast a society in the an extended range of media and technologies past with my own and contribute to a to create images and objects, comparing and discussion of the similarities and differences. combining them for specific tasks. SOC 2-04a EXA 2-02a Technologies Health and wellbeing When exploring technologies in the world Opportunities to carry out different activities around me, I can use what I learn to help to and roles in a variety of settings have enabled design or improve my ideas or products. me to identify my achievements, skills and areas TCH 2-01a for development. This will help me to prepare for the next stage in my life and learning. By applying my knowledge and skills of HWB 2-19a science and mathematics, I can engineer 3D objects which demonstrate strengthening, Literacy and English energy transfer and movement. As I listen or watch, I can make notes, organise TCH 2-12a these under suitable headings and use these to understand ideas and information and create Through discovery and imagination, I can new texts, using my own words as appropriate. develop and use problem-solving strategies LIT 2-05a to construct models. -
AFW Delivering Outcomes for Customers Appendices
AFW Delivering Outcomes for Customers Appendices March 2019 AFW Delivering Outcomes for Customers Appendices 3 Contents Appendix Action ref(s) OC.A1.1 PR19 resilience & environmental bespoke AFW.OC.A1, A2, A3, A36 commitments working group minutes (Nov 17) OC.A1.2 CCG update on bespoke commitments (13 Dec AFW.OC.A1, A2, A3 17) OC.A1.3 PR19 SteerCo: Bespoke Commitments AFW.OC.A1, A2, A3 Resilience Paper (Feb 18) OC.A1.4 Atkins Technical Assurance Report March 2019 AFW.OC.A1, A2, A5, A6, A7, A8, A9, A10, A11, A12, A13, A14, A15, A16, A17, A18, A19, A20, A21, A23, A24, A25, A26, A27, A28, A29, A30, A31, A36, A37, A38, A39, A40, A41, A42, A43, A45, A46, A47, A48 OC.A1.5 Verve customer research report March 2019 AFW.OC.A1, A12, A43 OC.A1.6 Cyber Security and Resilience PC Definition AFW.OC.A1 OC.A2.1 Ofwat, “Delivering Water 2020: consultation on AFW.OC.A2 PR19 methodology, Appendix 3: Outcomes technical definitions”, 11 July 2017 OC.A3.1 Supplementary report to Ofwat from the Affinity AFW.OC.A3, A33, A35 Water Customer Challenge Group (29 March 2019) OC.A4.1 Ofwat, “Technical Appendix 1: delivering AFW.OC.A4, A10, A13, A14, A15, outcomes for customers” Jan 2019, page 28 A20, A23, A25 OC.A11.1 rdWRMP Atkins report AFW.OC.A11, A19 OC.A11.2 NERA Economic Consulting - Assessing AFW.OC.A11 Ofwat’s Funding and Incentive Targets for Leakage Reduction OC.A12.1 Leakage customer engagement evidence AFW.OC.A12 OC.A19.1 Drought resilience matrix AFW.OC.A19 OC.A32.1 SMS feedback analysis (PC2) AFW.OC.A32, A34 OC.A32.2 Financially vulnerable by channel -
Sewer Flooding Guide We Are Very Sorry You Have Suffered Flooding from the Public Sewer
Sewer flooding guide We are very sorry you have suffered flooding from the public sewer. Scottish Water understands the impact and distress sewer flooding can cause and we will endeavour to help resolve the situation. This guide provides useful information when dealing with a sewer flooding incident and how Scottish Water will work to assist you. Sewer flooding incidents can be classed as: Internal: Where waste water has entered your property External: Where waste water has flooded your garden (within your property boundary) or roads or paths but not entered your property. Following a flooding incident where damage has occurred, we would always recommend you contact your insurance company as soon as ! possible. They can offer advice and guidance. It is also advisable to take photographs and keep a note of any damage. Remember you may need to keep damaged items if you intend to make an insurance claim. More information about insurance and compensation can be found on page 7. contents our process 1 safety first 2 causes of sewer flooding and responsibility 3 clean up process 5 insurance and compensation 7 prevention 9 environmental issues 11 useful contacts 12 01 our process our process In the event of sewer flooding from our • carry out on-site investigations to identify sewers, we will do all we can to assist. likely causes. If the flooding is caused by Scottish Water will work hand in hand a complex issue, additional resources with the local Council, emergency services, may be contacted for assistance. A CCTV the Scottish Government and the Scottish survey of the affected sewer may also be Environment Protection Agency (SEPA) if carried out at a later date. -
Help with Payment Problems
Help with payment problems Advice and information We’re here to help If you are having problems paying your water bill, please get in touch with us as soon as possible. We understand that some customers can have difficulties and we are always ready to help. This leaflet explains how we and other agencies can offer advice and solutions if you are having payment issues. Our advisers will discuss We promise not payment arrangements to take action if: with you and look at ways to reduce your water bill. You follow the • guidance in This leaflet is one of a group this leaflet of leaflets which forms our Code of Practice and is • And you make All calls are confidential approved by our regulator a payment and our friendly staff will Ofwat. arrangement offer simple and helpful and keep to it. advice especially for you, You should also get in so don’t be afraid to pick touch if you don’t think you up the phone and call us on are responsible for paying 0800 697 982. the water bill, or if you disagree with the amount you have been charged. 2 Help with payment problems Ways to reduce your water bill Saving water Low Income Tariff (LIFT) Fit a water meter We want to help you reduce If your annual household It may be possible to reduce the amount of water you income is less than £16,105£16,010 the amount you pay for use. We offer advice and or you are in receipt of water in the future by free water saving products housing benefit or Income having a meter fitted. -
Adapting to Climate Change
Adapting to Climate Change August 2015 Security This document has been written in compliance with our Security Policy so that no redaction is required for publication. Location codes are therefore used when referring to specific abstraction sites. Adapting to Climate Change Document Control Sheet Document amendment history Version Status Date Amendment to this version 1.0 Issue 09/04/15 Issue for first review. 1.1 Issue 14/04/15 Modification following feedback from KW. 1.2 Issue 26/05/15 Modification following feedback from MP. 1.3 Issue 28/08/15 Modification following feedback from DEFRA. Document approval Document title Adapting to Climate Change e-Document location Name Signature Title Date Author/originator Sophia Mountford Asset Engineer 09/04/15 Senior Asset Reviewer Katie Ward 14/04/15 Engineer Approver 1 Physical Asset Mike Pocock 29/05/15 (internal use) Strategy Manager Director of Legal Approver 2 and Assurance, Tim Monod 01/09/15 (external use) and Company Secretary Disclaimer This document has been prepared in accordance with the Affinity Water Quality System and is uncontrolled for use outside the company except for those recipients on the controlled circulation list. Uncontrolled copies will not be updated if and when changes are made. Adapting to Climate Change August 2015 Page 3 of 70 Adapting to Climate Change This page left intentionally blank Adapting to Climate Change August 2015 Page 4 of 70 Executive Summary Significant changes have taken place within our organisation over the last five years. In October 2012, we became Affinity Water following the unification of the three Veolia Water businesses and we took this as an opportunity to review and streamline our processes.