11th Annual Report 2007/08 Our Highlights Our Vision for the Year To provide a comprehensive and • Results from 2007-2008 Victorian integrated quality health care service Patient Satisfaction Monitor - catering for the needs of all within our 100% of patients very satisfied with community the care they received. • Promoting Healthy Lifestyles for our community. Our Mission Facilitated the award winning Providing the highest standard of care ‘Sustainable Farm Families’ program for the health and well being of our with 21 local families participating. rural community • Increased the number of participants in exercise/healthy lifestyle programs. Our Values • Successful submission for HACC Delivering services in a friendly and • Living at Home program. enthusiastic manner • Being responsive to patient and client • New quarterly bulletin for HACC needs clients ‘HACC Happenings’. • Ensuring that services are of a high quality through fostering continuous • 99% rating achieved in external quality improvement and striving for cleaning audit. best practice • Encouraging professional • Community support – Donations development of staff $68,321. • Being accountable to the community Timboon & District Healthcare Service Annual Report 2007/08 1 Our Rural Health Service Our Performance Timboon and District Healthcare these beds are allocated for high care from Warrnambool, 1% from Colac/ Acute Care Service is an integrated health service permanent residents and the remaining Otway Shire and 4% from other Admitted Patients 2007/08 2006/07 2005/06 under a multi purpose service model of 2 beds for respite care. localities across the state, reflecting Same Day Separations 283 317 297 health care, administered by both the the needs of a number of visitors and Multi Day Separations 422 526 608 Australian Department of Health and The former Timboon Hospital, which tourists to the area. Total Separations 705 843 905 Ageing and the Victorian Department was founded in 1955, was designated Emergency 345 485 484 of Human Services. a multi purpose service in 1998, and Elective 271 216 325 Other including Maternity 89 142 96 at that time a major redevelopment Patients by locality of Total Separations 705 843 905 • We deliver acute care, accident of the facilities was undertaken. The residence 2007-2008 Total WIES 425.54 484.75 531.67 and emergency, maternity services, redevelopment provided additional Total Bed Days 2254 2297 2639 residential aged care, community facilities for the expansion of allied Length of Stay (days) 3.2 2.66 2.84 aged care, allied health, district health and primary care services. Scotts Creek 7% Length of Stay excluding Same Day Patients (days) 4.83 3.78 3.86 Surgical and Diagnostic Procedures 210 225 225 nursing, health promotion, active life Responsibility for the provision of a full Timboon 45% Cobden 6% style programs and youth services range of Home and Community Care Births 40 66 74 Port Campbell 6% Child Birth Classes - Group Sessions 12 15 22 throughout the Timboon and Services within the catchment was Domiciliary Midwifery Visits 68 59 73 Cobden districts. added to the role of the organisation. Princetown 4% Simpson 4% This growth in primary and community 2007/08 2006/07 2005/06 Peterborough 3% Non Admitted Patients • We work closely with regional and services has enabled the organisation Cooriemungle 3% Emergency Department Presentations 1,816 1,633 1,652 Radiography Occasions of Service 300 471 667 specialised health services to extend to fulfil its mission of meeting the needs Terang 2% the scope of services available. of all within the community. Other 20 % Allied Health Services 2007/08 2006/07 2005/06 Occasions of Service Audiology* 18 28 32 • We are committed to continuously Timboon 45% Continence Clinic (Timboon, Cobden) 60 35 141 improving our Healthcare Service in Our Catchment Diabetic Education (Timboon, Cobden) 164 187 180 terms of quality of care and scope Scotts Creek 7% Counselling (Psychologist) 66 72 72 We provide services mainly for the Nutrition 80 85 113 of services to meet the needs of our southern section of Corangamite Shire Cobden 6% Occupational Therapy 74 77 32 local community. and adjoining areas of Moyne Shire, Port Campbell 6% Physiotherapy 517 543 673 a rural area including the tourist icon Podiatry* (Timboon, Cobden) 667 619 466 Princetown 4% Speech Pathology 249 293 318 of the Twelve Apostles and the Great Total Occasions of Service 1,895 1,939 2,027 Our Hospital Ocean Road. This catchment area Simpson 4% * Private sessions are also held at the Healthcare Service The facilities of Timboon and District has a population base of 8,000. The Peterborough 3% Healthcare Service provide for 14 beds area provides employment through Home Care Services for acute care and residential aged care, the dairying and other primary Cooriemungle 3% Timboon and Cobden districts Hours of Service 2007/08 2006/07 2005/06 4 day-stay chairs, operating theatre industries, tourism and commercial and Terang 2% suite, radiology, emergency department community services. District Nursing 2,297 2,261 2,562 Personal Care 887 683 861 and clinic rooms for allied health and Other Moyne Shire 9% Domestic Assistance 5,579 5,137 5,059 primary care services. The graph details the townships and Corangamite North 5% Respite (in home) 1,083 1,016 878 areas from which patients are drawn. Warrnambool 1% Property Maintenance 2,017 1,861 1,820 In accordance with our Service Plan 80% of patients are drawn from Colac Otway Shire 1% Adult Day Activity Centres 10 beds have been allocated for acute localities in the southern section of Other 4% Timboon 3,695 4,360 4,216 Cobden 4,870 5,600 5,923 care with 2 of these beds specifically Corangamite Shire, 5% from the Source: Victorian Admitted Episodes Dataset Client Transport (number) 1,848 1,880 N/A designed for maternity services, and 4 northern section of Corangamite Shire, Delivered Meals (number) 11,455 8,567 8,791 beds for residential aged care. Two of 9% from adjoining Moyne Shire, 1% 2 Timboon & District Healthcare Service Annual Report 2007/08 Timboon & District Healthcare Service Annual Report 2007/08 3 to be a goal and success in this area is to the rebuilding of the ambulance have acknowledged this in this year’s essential for the ongoing maintenance station has affected the planning Victorian Patient Satisfaction Monitor of the organisation. but now that issue is resolved, it is with 100% of patients responding that expected that the project will proceed they were very satisfied with the care As we move into the 2008-2009 year, in the coming year. they received. the Board of Management has engaged consultants to seek out the views of The achievements of the Healthcare the community and our associated Ambulance Service are also a testament to the health agencies to assist them to The Board of Management has strong support received from the develop a new strategic plan and welcomed the announcement that the community through ongoing generous service plan for the next three years Timboon ambulance station will be financial support and the willingness of President’s Report – a requirement to meet our funding re-built and expanded to incorporate a volunteers to assist with community obligations with the Department of permanent ambulance officer. programs. Human Services and the Department of Health and Ageing. The Board in its strategic planning As Chairman of the Board I wish to thank the many people and In accordance with the Financial The Board of Management places on had decided to re-build rather than Strategic Planning The Board of Management has also organisation that have contributed to Management Act 1994, I am pleased to record our considerable appreciation renovate the former community health The strategic goals of the organisation engaged consultants experienced in the the provision of services throughout present the Report of Operations for for the twelve years of service building and this decision has created set for 2005-2008 were: field of retirement villages/independent this year - the Timboon and District Healthcare provided to the hospital and to the the necessary space and suitable site living units to fully ascertain whether Service for the year ending 30 June community by Dr. Jeannie Brown and for the new ambulance station. • to promote a rural model for health the Timboon community has the • Board of Management members 2008. Dr. Michael Brownstein. We were services based upon an integrated capacity to support into the future • Management and Staff indeed very fortunate to have such The Healthcare Service looks forward multi service approach such an endeavour. The size and • Visiting Medical Officers highly skilled, dedicated and caring to working in close cooperation with • to continue to promote student age profile of the community, socio/ • Volunteers and Auxiliaries general practitioners. training placements Ambulance Victoria and a permanent economic factors, specific needs and Timboon paramedic to enhance • Timboon Lions – Red Cross • to foster medical and nursing staff community interest in such a venture Transport Richard McVilly In the interim locums and part-time ambulance and emergency services. recruitment and retention are among the issues that will be taken • South West Healthcare President, Board of Management general practitioners have been • to provide additional facilities for into account. • Lyndoch, Warrnambool Timboon recruited to maintain the operation of community activities • Brophy Youth and Family Services 17 September 2008 the Timboon Clinic. We appreciate • to promote effective governance One goal established in the strategic Acknowledgments • Terang & Mortlake Health Service the services provided by these part- • to continue to develop a culture of plan and not yet achieved is the Many people and organisations • Western District Health Service time and locum general practitioners continuous quality improvement expansion of our facilities to provide contribute to the success of Timboon • Corangamite Shire The Healthcare Service has during - Dr.