DOCSLIB.ORG

Annual Report & Accounts 2001/02

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Annual Report & Accounts 2001/02 Service Te c h nol og y Value Annual Report & Accounts 2001/02 Contents 01 Financial highlights 02 Corporate profile 04 Chairman’s statement 06 54 years of excellence 08 Chief Executive’s review 10 Service 12 Technology 14 Value Operating review 16 Dixons 17 The Link 18 Currys 20 PC World 22 International 26 Corporate citizenship 28 Environment 30 Financial review 32 Board of directors 34 Senior management 35 Accounts Financial highlights £4.9 billion Turnover (excluding Freeserve) Underlying profit before taxation (£m) (excluding exceptional items and Freeserve) Group turnover (£m) 4,643.4 4,888.2 297.2 £297.2 million 263.7 277.8 3,871.9 238.6 Underlying profit before 217.6 3,153.6 taxation (excluding 2,791.9 exceptional items) 97/98 98/99 99/00 00/01 01/02 97/98 98/99 99/00 00/01 01/02 11.6 pence Adjusted diluted eps* Dividends per share Adjusted diluted earnings (pence) (pence) per share (eps) 11.6 6.050 10.3 5.500 9.4 10.0 6.05 pence 8.4 4.600 3.825 Dividends per share 3.175 97/98 98/99 99/00 00/01 01/02 97/98 98/99 99/00 00/01 01/02 2001/02 2000/01 Change £million £million Turnover (excluding Freeserve) 4,888.2 4,643.4 5.3% Underlying profit before taxation (excluding exceptional items and Freeserve) 297.2 277.8 7.0% pence pence Adjusted diluted earnings per share 11.6 10.3* 12.6% Dividends per share 6.05 5.50 10.0% *Prior years restated for Financial Reporting Standard 19 1 Dixons Group plc Annual Report & Accounts 2001/02 Dixons Group plc Retailing across Europe Europe’s leading UK specialist retailer of Ireland consumer electronics, Norway personal computers, Sweden domestic appliances, Denmark photographic equipment, Finland communications products Iceland and related financial and Spain after sales services. France Hungary Italy UK and international operations www.dixons.co.uk www.currys.co.uk www.pcworld.co.uk www.pcwb.com www.thelink.co.uk State of the art The first choice for Britain’s biggest The UK’s largest Direct sales to business The nationwide delivery and after new technology. The electrical chain – chain of computer customers. specialist retailer sales service. UK’s leading retailer of providing a superstores. of communication consumer electronics. comprehensive Sales products and services. Customer deliveries selection of domestic Sales £172 million 2.7 million Sales appliances, vision, £1,106 million Sales £816 million audio and Employees £331 million Coverplan communication Number of stores 500 agreements Number of stores products and PCs. 111 Number of stores in issue 331 285 12.5 million Sales Selling area Selling area £1,607 million (000’s sq ft) Selling area In-store service (000’s sq ft) 1,841 (000’s sq ft) centres 853 Number of stores 268 273 Superstores: 291 Average selling area Average selling area High Street: 93 per store (sq ft) Average selling area Regional repair per store (sq ft) 16,586 per store (sq ft) centres 2,577 Selling area 940 11 (000’s sq ft) Employees Employees Superstores: 3,791 5,050 Employees Employees 4,750 High Street: 158 2,050 4,650 Average selling area per store (sq ft) Superstores: 13,027 High Street: 1,699 Employees Superstores: 8,400 High Street: 800 All figures as at 27 April 2002 2 Dixons Group plc Annual Report & Accounts 2001/02 1,280 Stores Total selling space 9 million (sq ft) Employees 33,557 (average during the year) Ireland www.elkjop.no www.dixons.ie www.pccity.es www.electroworld.com www.codic.be www.elgiganten.dk www.currys.ie www.pccity.fr The Group’s newest High-quality retail and www.elgiganten.se www.pcworld.ie The PC superstore in brand, setting the pace office developments in www.gigantti.fi Ireland’s leading Spain and France. in Budapest. Belgium, Luxembourg, www.elko.is electrical retailer France and Germany. The leading electrical through Dixons, Sales Sales retailer across Norway, Currys and PC World. Spain: £23.6 million £4.2 million Sales Sweden, Denmark, France: £9.5 million £78 million Finland and Iceland. Sales Number of stores £56 million Number of stores 1 Employees Sales Spain: 6 34 £596 million Number of stores France: 2 Selling area 12 (000’s sq ft) Number of stores Selling area 43 148 Selling area (000’s sq ft) (000’s sq ft) Spain: 78 Average selling area Selling area 126 France: 34 per store (sq ft) (000’s sq ft) 43,000 1,802 Average selling area Average selling area per store (sq ft) per store (sq ft) Employees Average selling area 10,500 Spain: 13,000 100 per store (sq ft) France: 17,000 12,176 Employees 440 Employees Employees 550 2,950 3 Dixons Group plc Annual Report & Accounts 2001/02 4 Dixons Group plc Annual Report & Accounts 2001/02 Chairman’s statement Many factors underpin our success, which so many of our staff devote to most recently the Group’s expansion raising funds for numerous charities. into large-scale mixed electrical retailing I am pleased to report and PC superstores across a number of This year has seen some changes to on another year of European markets. the Board.We welcomed a new finance director, Jeremy Darroch, as well as considerable progress Our success in launching new brands a new non-executive director, Count and achievement for the and in maintaining the vigour of our Emmanuel d’André, who complements Group.We again recorded established names reflects the Group’s our team with his wide and valuable unfailing focus on its markets, on keeping international retail experience. Our double-digit growth in close to its customers, on anticipating former finance director, Ian Livingston, earnings per share, despite their needs and desires and moving left to join BT where we wish him intense pressure in the swiftly to meet them.That focus is as continued success. vital in our newest stores from Ayr, to mobile phone and PC Budapest and Zaragoza as it was in our Optimism, a measure of skill and markets. The Board has first Dixons in Edgware. responsible opinions are among recommended payment the many requisites of a company We maintain that focus despite the chairman. Obstacles and ill-considered of a final dividend of distraction of mounting external Government policies are problems to 4.675 pence per share, interference. I remain deeply concerned overcome. My optimism in the Group’s at the tide of superfluous and impractical prospects has been constant since making total dividends for regulation which increasingly impacts I joined my father’s photography shop the period of 6.05 pence on every business.The notorious “fridge in Edgware in 1948.Although not given per share (5.5 pence), an mountain” is a prime example of the to self-satisfaction, I am reasonably consequences of ill-considered regulation. content with the outcome. increase of 10 per cent. The so-called Enterprise Bill will vest enforcers with draconian powers, just Today, 40 years since Dixons became a two years after competition law was public company, I sign my final Chairman’s dramatically overhauled. It is in effect statement. Sir John Collins, my successor, an anti-enterprise measure. and I share many of the same values and the transfer of authority has been seamless. Both examples indicate that business has insufficiently impressed on Whitehall John Clare, the Group Chief Executive, and Brussels how debilitating to our and I have worked in harmony for entrepreneurial base is the relentless 17 years.We have agreed the Group’s urge to interfere with the value strategies and plans and taken pleasure creation process. in their successes. I have worked as closely with the senior management of Yet, where political action is patently the Group over the years.We have won necessary, its impact is less visible. a reputation for developing first-class The rising level of crime is now among managers and I am pleased to pass the our most serious problems. Losses baton to a talented team, each member rise inexorably with little discernible of which shares a determination to reaction from the authorities.We have continue to grow the Company in no alternative but to invest substantially the interests of our customers, our in prevention.The issue is now little short employees and our shareholders. of a crisis and demands a commensurate focus from Government. The Dixons Group trades in a key industry. Once the products we sold And there is a further political threat were considered luxuries.Today most to our national success.That is the are core necessities for the twenty-first extraordinary proposal to substitute century consumer. Our manufacturers, the euro for the pound. Despite any many of the world’s leading industrial short-term convenience for holidaymakers, companies, invest massively in their I am confident that a majority of products.The professionalism with citizens believe such a change would be which we bring them to the customer economically and politically disastrous. is our hallmark. It is a robust formula, Fortunately the choice will be ours when sustained by every member of our a referendum is announced. worldwide staff. Business has an integral responsibility The foundations of this business – to the communities around it. I am integrity and value – are ingrained as pleased that the active role we play is strongly as ever in the Group. I leave delivering several satisfying outcomes. the arena of battle full of confidence Our funding of King’s College Human in its future.
Load more

Recommended publications
  • Ben Terry Location Planning Manager -- More Than Just Shops
    Ben Terry Location Planning Manager -- more than just shops Dixons Carphone plc is Europe’s leading specialist electrical and telecommunications retailer and services company, employing over 42,000 people in twelve countries Shop keepers? Have to be more than Shop Keepers Increasingly complexity and cost Retail supply chains Diversity of goods and how customers want them Store Reserve & Store Same day Online Installed setup collect ✓ ✓ ✓ ✓ ✗ ✓ ✓ ✓ ✓ ✓ ✗ ✓ ✓ Some ✓ ✓ Some ✓ ✓ Some ✓ ✗ ✓ ✓ How we currently do things - Newark o Centre of our UK&I Operations o Serves all UK&I Brands o Over 1.5m sq. ft. with max 4000 colleagues on site o Home Fulfillment Centre via CSC’s o Branch Fulfillment Centre o Small Products Warehouse o Customer Repair Centre Building 1 Overview Building 1 Building 1 o HFC (Home Fulfilment Centre); 440,000 sq. ft. in Chambers 2 and 3, a small portion of which is also utilised by Newark CSC. o Reverse Logistics (Returns) and Spares; 220,000 Chamber 1 Chamber 2 Chamber 3 sq. ft. on the ground floor of Chamber 1 o Customer Repair Centre; 184,000 sq. ft. on the mezzanine in Chamber 1. How we currently do things - CSCs o 22 Customer Service Centres o 5m+ home visits per year o 250 Specialist Engineers o +250,000 white goods repair in home o 7am to 9pm delivery slots o Enhanced Service Capability o Detailed Property Requirements Repair; Service; Install; Upgrade; Membership Ben Terry - Introduction Career History: 15 years experience in site location / retail analysis GeoBusiness Solutions – retail & leisure consultancy PinPoint
    [Show full text]
  • Lapland UAS Thesis
    RESEARCHING THE POTENTIAL OF MOBILE BIG DATA FOR BUSINESS DECISION-MAKING Case of Elgiganten AB - Haparanda Hung Duc Luu Bachelor's Thesis Lapland University of Applied Sciences Degree Programme in Business Information Technology Bachelor of Business Administration 2014 Abstract of thesis School of Business and Culture Degree Programme in Business Information Technology Author Duc Hung Luu Year 2014 Supervisor Vladimir Ryabov Commissioned by Harri Putila, Elgiganten AB - Haparanda Title of thesis Researching the Potential of Mobile Big Data for Business Decision-Making Case of Elgiganten AB - Haparanda No. of pages + app. 74 + 10 This research is focused on the area of mobile Big Data, particularly personal location data and its usage to gain insights into customers’ in-store behaviours. The objective of this research is to study the practical potential of mobile Big Data in order to evaluate its impact on business decision-making in the case company. This study was commissioned by Elgiganten AB – Haparanda. The case company is a part of Elkjøp Nordic AS, the largest consumer electronics and home appliances retailer in Sweden. The study stemmed from the need to increase the case company’s understanding of the customers’ behaviours. This research is practically oriented with the theoretical framework revolving around studying the mobile Big Data, sensors’ tracking technologies and Apache Hadoop applications. To accomplish the objectives of this research, the business scenario using mobile Big Data to support decision making in the case company was formulated and scrutinised. The qualitative research method was used in this single case study for the case company. Exploratory research approach was chosen due to the novelty of the research area.
    [Show full text]
  • Appointment of Group Finance Director
    27 March 2018 Embargoed until 7.00am Appointment of Group Finance Director Dixons Carphone plc (the "Company") announces the appointment of Jonny Mason to its Board as Group Finance Director, with effect from a date to be confirmed. Jonny has been Chief Financial Officer of Halfords plc since 2015 and was Interim Chief Executive Officer between September 2017 and January 2018. Prior to that Jonny was CFO of Scandi Standard AB, a Scandinavian company which successfully listed in Stockholm in June 2014. Jonny’s early career included CFO at Odeon and UCI Cinemas, Finance Director of Sainsbury’s Supermarkets and finance roles at Shell and Hanson plc. Ian Livingston, Chairman of Dixons Carphone, said: “The Board and I are very pleased to welcome Jonny Mason to the Group. Together with Alex Baldock, we now have a great new team to lead Dixons Carphone.” Alex Baldock, incoming Chief Executive Officer of Dixons Carphone, said: “I am delighted to have Jonny by my side. He has an outstanding track record and brings the experience and qualities we need to take Dixons Carphone into the next phase of its transformation.” Jonny Mason said: “I am thrilled to be joining Dixons Carphone. The business has undergone a tremendous journey over recent years and is well placed to meet customers’ ever growing and complex needs for technology. I have experienced first-hand as a customer the quality of our shops, product and services, from my time living in both the UK and Norway, and I feel proud to join the Group to work with Alex, the Board and our great team of colleagues.” There is no information which is required to be disclosed pursuant to Listing Rule 9.6.13.
    [Show full text]
  • UK Superfast Broadband Projects Directory 2014: Crunch Year for Superfast UK
    UK Superfast Broadband Projects Directory 2014: crunch year for Superfast UK Prepared by: Annelise Berendt Date: 14 February 2014 Version: 1.0 Point Topic Ltd 73 Farringdon Road London EC1M 3JQ, UK Tel. +44 (0) 20 3301 3305 Email [email protected] Point Topic – UK Plus report – 2014: crunch year for Superfast UK Contents 1. Background 4 2. Introduction 5 3. The service provider picture 8 4. BT Group puts another £50m into the pot 11 4.1 Fibre on Demand developments 11 4.2 Self-install getting closer 12 4.3 Multicast for GEA launched for TV provision 12 4.4 Cornwall passes target and begins to impact local economy 13 4.5 Northern Ireland FTTC network has over 150,000 customers 13 4.6 BT looks to raise its MDU game 14 4.7 Last batch of 19 exchanges quietly announced 14 4.8 BT Retail sees strong fibre-based growth 16 5. Virgin Media increases the speed stakes 17 5.1 Higher speed services and boosts for existing customers 17 5.2 Virgin acquires Smallworld Fibre 17 6. Altnets move into make or break year 18 6.1 CityFibre floats on AIM 18 6.2 Gradwell launches GigaBath based on CityFibre infrastructure 19 6.3 IFNL continues to build homes passed numbers 20 6.4 Hyperoptic launches in Olympic Village 20 6.5 Venus welcomes Connection Voucher Scheme 21 6.6 Community Fibre in Westminster pilot 21 6.7 Velocity1 uses Wembley to showcase the bigger picture 21 6.8 Call Flow Solutions continues private and publicly-funded rollout 22 6.9 Fibre Options seeing increasing developer interest 22 6.10 Gigaclear continues to grow rural footprint 23 6.11 B4RN sticks to its coverage plans 23 6.12 Cybermoor FTTP services go live 24 6.13 LonsdaleNET launches fibre network in Cumbria 24 6.14 TripleConnect in Cumbrian new build fibre deployment 25 6.15 KC fibre connections approach 7,000 lines 25 6.16 The closure of Digital Region 26 6.17 Student fibre sector is a springboard for the wider market 27 Page 2 of 37 Point Topic – UK Plus report – 2014: crunch year for Superfast UK 7.
    [Show full text]
  • Erasmus Student W0RK Placement
    ERAsMus STuDENT W0RK PLAcEMENT IN THE CzEcH REPuBuc EMPLOYER INFORMATION Name of organization Pixmania s.r Address mcl. post cede Trnt 391/5. 60200 Brne, Czech Repuhiic Felephone 00420 543 123 100 mail [email protected] Wehsite \n uaa e; johs pixmania.corn Number cI emplevees 180 Dixons Reta plc s one of ELropes Ieadng electrLcal retaers, The Group trades through L200 stores and online stores, spanning 28 countnes and empIoyng 3650O people. Shert descrption of the Pixmania.com, as a part of Dixons Retail pc., is an European E-taer of company consurner e1ectronc goods. It app{ies innovative market strateges on an nterrational evei, leading te a pan-European presence n 26 countnes and 17 anguages. In order te support ts development in the flagshp markets and increase ts brard-awareness Pixrnanìa would ike to give an opportunty to studentsin vanousf!elds te join our tearn! Other CONTACT DETAILS (rntact persen for this ‘v arernka Modra placei ienl Departmer t and de’enata e i HR Support it Pi\mania [IR D partme ìt h ‘7 Diret tcleohene nun bLr (Ni42( 51 i i 593 E a Idrc \ ned’a i5 pi\ViI e om I)epartrnent I Funetion Transport aceount coordinator Description of activities The Transport Team Is responsible for ensure the quality of tra nsport services ordered by customers. The interna wN be responsibe for foflowing transport issues • Pick Ups (parcels on the way back to Pixmania frorn custorner) • !nvestigations hnquiry of darnaged, Iost parcels or delayed parceR) o Vahdation of Pick Ups with different carriers.
    [Show full text]
  • Dixons/Compaq/Packard Bell
    COMPETITION ACT 1998 DECISION OF THE DIRECTOR GENERAL OF FAIR TRADING No CA98/3/2001* 6 APRIL 2001 DIXONS STORES GROUP LIMITED* /COMPAQ COMPUTER LIMITED/PACKARD BELL NEC LIMITED* Relating to a finding by the Director General of Fair Trading (the ‘Director’) that agreements have not infringed the prohibition imposed by section 2 (the ‘Chapter I prohibition’) of the Competition Act 1998 (the ‘Act’), and that conduct has not infringed the prohibition imposed by section 18 (the ‘Chapter II prohibition’) of the Act. I. INTRODUCTION 1. This decision relates to an agreement between DSG Retail Limited (‘DSG’) and Compaq Computer Limited (‘Compaq’) dated 27 August 1999 (the ‘Compaq Agreement’) and to an agreement between DSG and Packard Bell NEC Limited (‘Packard Bell’) dated 12 November 1999 (the ‘Packard Bell Agreement’) (collectively the ‘Agreements’) concerning the exclusive distribution in the UK of personal computers. 2. This decision is made pursuant to the Act in accordance with rule 15(1) of the Competition Act 1998 (Director’s rules) Order 2000 (the ‘Director’s rules’)1 It states the facts on which the Director relies and his reasons for the decision. II. THE FACTS A. THE COMPLAINT 3. Following the execution of the Agreements and announcement of the consequent cessation of supplies of personal computers to the John Lewis Partnership plc (‘John Lewis’) and Tempo Holdings Limited, (‘Tempo’) (collectively referred to hereinafter as ‘JLT’ unless otherwise specified) the Office received a complaint (‘the * Certain information has been excluded from this document in order to comply with the provisions of section 56 of the Competition Act 1998 (confidentiality and disclosure of information).
    [Show full text]
  • The World's Most Active Consumer Electronics Professionals on Social
    Europe's Most Active Consumer Electronics Professionals on Social - May 2021 Industry at a glance: Why should you care? So, where does your company rank? Position Company Name LinkedIn URL Location Employees on LinkedIn No. Employees Shared (Last 30 Days) % Shared (Last 30 Days) 1 EPOS https://www.linkedin.com/company/eposaudio/Denmark 438) 121) 27.63% 2 VanMoof https://www.linkedin.com/company/vanmoof/Netherlands 346) 80) 23.12% 3 ATAG Benelux https://www.linkedin.com/company/atagbenelux/Netherlands 269) 59) 21.93% 4 Eurofred https://www.linkedin.com/company/eurofred-group/Spain 206) 43) 20.87% 5 Zound Industries https://www.linkedin.com/company/zoundindustries/Sweden 245) 49) 20.00% 6 Cellularline https://www.linkedin.com/company/cellularline-group/Italy 227) 44) 19.38% 7 Jabra https://www.linkedin.com/company/jabra/Denmark 1,898) 351) 18.49% 8 Swappie https://www.linkedin.com/company/swappie/Finland 331) 57) 17.22% 9 Trust International https://www.linkedin.com/company/trustofficial/Netherlands 261) 41) 15.71% 10 LDLC https://www.linkedin.com/company/ldlc/France 393) 58) 14.76% 11 Devialet https://www.linkedin.com/company/devialet/France 326) 46) 14.11% 12 Netatmo https://www.linkedin.com/company/netatmo/France 251) 35) 13.94% 13 Skousen https://www.linkedin.com/company/skousen/Denmark 235) 30) 12.77% 14 WhiteAway https://www.linkedin.com/company/whiteaway-group/Denmark 252) 31) 12.30% 15 - COYOTE - https://www.linkedin.com/company/coyotesystem/France 340) 38) 11.18% 16 Bang & Olufsen https://www.linkedin.com/company/bangolufsen/Denmark
    [Show full text]
  • Rt Hon Boris Johnson MP 10 Downing Street London SW1A 2AA 1 June
    Rt Hon Boris Johnson MP 10 Downing Street London SW1A 2AA 1 June 2020 Dear Prime Minister, Please accept our support during these unprecedented times. As with all UK businesses, we are committed to ensuring that all possible efforts are made to save lives and tackle the current health crisis and resulting economic downturn. With the UK facing major economic and social concerns including the risk of high unemployment and rising regional inequality, we believe that an ambitious low carbon growth and environmental improvement agenda can do a lot to address these concerns, as well as make the UK economy better prepared to deal with future shocks such as those related to climate change. We are therefore writing to ask that the economic recovery plans you are developing align with the UK’s wider goals and deliver a clean, just recovery, that creates quality employment and builds a more sustainable, inclusive and resilient UK economy for the future. A wide range of input, from academic experts to city leaders to official advice, has shown measures that cut greenhouse gas emissions and stimulate the economy have the potential to be more effective in supporting jobs and economic growth whilst also supporting our long term climate goals and delivering better outcomes in other key areas of public interest, such as public health and wellbeing. In addition, investments in industries and projects such as building renovation, offshore wind, electric vehicles, environmental improvements and low carbon industrial clusters have the potential to bring investment and job creation across multiple regions of the UK. As businesses and business groups operating in the UK, we reaffirm our commitment to action on climate change and our determination to create a cleaner, competitive and inclusive UK economy.
    [Show full text]
  • Mintel Reports Brochure
    Electrical Goods Retailing - UK - February 2018 The above prices are correct at the time of publication, but are subject to Report Price: £1995.00 | $2693.85 | €2245.17 change due to currency fluctuations. “Spending on electricals held up well in 2017 despite increased pressure on consumers’ finances. However, it was again the non-specialists that were the driver, particularly those with a strong presence online as spending increasingly moves to online channels.” – Nick Carroll, Senior Retail Analyst This report looks at the following areas: BUY THIS Demand is equally being driven by high levels of promotional activity, which whilst successful in driving REPORT NOW short-term sales has the potential in the long run to undermine the pricing integrity of those within the sector. VISIT: • Discounting: friend or foe? store.mintel.com • How can retailers continue to grow if discretionary spending falls? • How can specialists best utilise their expertise in a digital world? CALL: EMEA +44 (0) 20 7606 4533 Brazil 0800 095 9094 Americas +1 (312) 943 5250 China +86 (21) 6032 7300 APAC +61 (0) 2 8284 8100 EMAIL: [email protected] This report is part of a series of reports, produced to provide you with a DID YOU KNOW? more holistic view of this market reports.mintel.com © 2018 Mintel Group Ltd. All Rights Reserved. Confidential to Mintel. Electrical Goods Retailing - UK - February 2018 The above prices are correct at the time of publication, but are subject to Report Price: £1995.00 | $2693.85 | €2245.17 change due to currency fluctuations. Table of Contents Overview What you need to know Products covered in this Report Executive Summary The market Real incomes feeling the squeeze Figure 1: Real wage growth: wages growth vs inflation, January 2014-December 2017 Spending on electricals accelerates in 2017 Figure 2: Consumer spending on all electrical products: market size and forecast (including VAT), 2012-22 Specialists continue to lose share Figure 3: Electrical goods specialists as a % of all consumer spending on electrical goods (incl.
    [Show full text]
  • ICO Issues Monetary Penalty Notice Under DPR 1998
    ICO Issues Monetary Penalty Notice under DPR 1998 Released : 09 Jan 2020 RNS Number : 2698Z Dixons Carphone PLC 09 January 2020 Information Commissioner's Office issues Monetary Penalty Notice under Data Protection Act 1998 DSG Retail Limited, a subsidiary of Dixons Carphone plc, has today received a Monetary Penalty Notice from the UK Information Commissioner's Office (ICO) in relation to the historic unauthorised access of customer data previously announced on 13 June 2018 and 31 July 2018. The ICO has imposed a fine of £500,000 under the Data Protection Act 1998. Dixons Carphone Chief Executive, Alex Baldock, said: "We are very sorry for any inconvenience this historic incident caused to our customers. When we found the unauthorised access to data, we promptly launched an investigation, added extra security measures and contained the incident. We duly notified regulators and the police and communicated with all our customers. We have no confirmed evidence of any customers suffering fraud or financial loss as a result. We have upgraded our detection and response capabilities and, as the ICO acknowledges, we have made significant investment in our Information Security systems and processes. We are disappointed in some of the ICO's key findings which we have previously challenged and continue to dispute. We're studying their conclusions in detail and considering our grounds for appeal." Next announcement The Group will publish its Peak Trading Statement on Tuesday 21 January 2020. For further informa on Assad Malic Group Strategy & Corporate Affairs Director +44 (0)7414 191044 Dan Homan Head of Investor Relations +44 (0)7400 401442 Amy Shields Head of External Communications +44 (0)7588 201442 Tim Danaher Brunswick Group +44 (0)207 404 5959 Information on Dixons Carphone plc is available at www.dixonscarphone.com Follow us on Twi er: @dixonscarphone About Dixons Carphone Dixons Carphone plc is a leading mul channel retailer of technology products and services, opera ng 1,500 stores and 16 websites in eight countries.
    [Show full text]
  • Distributed Tuning of Boundary Resources: the Case of Apple's Ios Service System
    Ben Eaton, Silvia Elaluf-Calderwood, Carsten Sørensen and Youngjin Yoo Distributed tuning of boundary resources: the case of Apple's iOS service system Article (Published version) (Refereed) Original citation: Eaton, Ben, Elaluf-Calderwood, Silvia, Sorensen, Carsten and Yoo, Youngjin (2015) Distributed tuning of boundary resources: the case of Apple's iOS service system. MIS Quarterly, 39 (1). pp. 217-243. ISSN 0276-7783 Reuse of this item is permitted through licensing under the Creative Commons: © 2015 The Authors CC-BY This version available at: http://eprints.lse.ac.uk/63272/ Available in LSE Research Online: August 2015 LSE has developed LSE Research Online so that users may access research output of the School. Copyright © and Moral Rights for the papers on this site are retained by the individual authors and/or other copyright owners. You may freely distribute the URL (http://eprints.lse.ac.uk) of the LSE Research Online website. SPECIAL ISSUE: SERVICE INNOVATION IN THE DIGITAL AGE DISTRIBUTED TUNING OF BOUNDARY RESOURCES: THE CASE OF APPLE’S IOS SERVICE SYSTEM1 Ben Eaton Department of IT Management, Copenhagen Business School, Copenhagen, DENMARK {[email protected]} Silvia Elaluf-Calderwood and Carsten Sørensen Department of Management, The London School of Economics and Political Science, London, GREAT BRITAIN {[email protected]} {[email protected]} Youngjin Yoo Fox School of Business, Temple University, Philadelphia, PA 19140 UNITED STATES {[email protected]} The digital age has seen the rise of service systems involving highly distributed, heterogeneous, and resource- integrating actors whose relationships are governed by shared institutional logics, standards, and digital technology.
    [Show full text]
  • Dixons Carphone
    Dixons Carphone 14 years of delivering an outstanding maintenance solution, built on a foundation of collaboration and flexibility. A long-standing partnership VINCI Facilities’ regional management team are VINCI Facilities provides planned and reactive FM works strategically located across England, Wales and Scotland, to circa 450 Currys, Dixons and Carphone Warehouse sites enabling them to respond rapidly to site-specific issues. across the UK and the Republic of Ireland. This encompasses Each manager has also received training in specialist areas, the client’s entire network of sites, including: such as gas, electrics, roofing and scaffolding, in order to » Currys PC World and Carphone Warehouse stores. better support the contract’s wider team of nationwide » 29 Dixons tax-free airport stores. engineers. » 23 distribution centres, the largest of which covers an area of 2,000,000sq.m and is operational 24/7/365. Collaboration Self-delivery In order to maximise the pool of knowledge within the VINCI Facilities self-delivers the majority of the works, partnership, joint training activities are rolled out for both including 24/7/365 planned and reactive maintenance to VINCI Facilities and Dixons Carphone. Recent sessions have building fabric and M&E assets. covered topics such as CDM 2015 regulations, asbestos This approach ensures control of the service delivery, regulations, Tyco sprinklers, Daikin air conditioning and while also strengthening communication, reliability and IOSH Managing Safely. accountability. Health, safety, environment and quality The self-delivered model is underpinned by VINCI Facilities’ To ensure exemplary HSEQ standards, VINCI Facilities external accreditations covering the UK and Ireland. provides comprehensive training for managers from both Exceptional management organisations, including IOSH Managing Safely and a range The contract benefits from a management team that acts of specialist compliance courses on topics such as asbestos as an extension of Dixons Carphone’s own team.
    [Show full text]