Performance Report November 2016
Richard Bell, BBC iPlayer BBC Communications 07725641207 | Richard.Bell@bbc.co.uk A note on the BBC’s data sources
In July 2016 the BBC changed the reporting source for online video viewing.
An in-house system called ‘BBC iStats AV’ was built for BBC iPlayer’s launch in 2007, but this has now been retired and replaced with the StreamSense measurement system from Adobe Digital Analytix.
The two measurement methods are extremely similar, and data should be comparable. However during the transition we have discovered some inaccuracies with iStats AV data of which we were previously unaware. This has resulted in a step-change in some data, which is marked on the following pages.
Most changes are due to device categorisation errors, and a small amount of data missing from BBC iStats AV. If you have questions about this, contact Richard Bell using the details in this Performance Report.
Slide 2 November 2016 summary • In a triumph for David Attenborough’s latest series, the first episode of Planet Earth II saw a huge 3.8 million requests - the most-requested episode on BBC iPlayer in 2016 so far. All four Planet Earth II episodes that were broadcast in November made it into the top 10 most-requested episodes for the month.
• There were 350 million TV and radio requests for programmes on BBC iPlayer and iPlayer Radio in November, maintaining the very high level of requests that were seen in October, and just short of breaking BBC iPlayer’s previous record.
• There was an average of 11.7m daily requests across BBC iPlayer and iPlayer Radio in November. Again, this remains a very strong performance, on a par with October’s figures, which set a new record for the highest number of daily requests in BBC iPlayer.
• 17% of TV requests were for live TV viewing (as opposed to on-demand viewing), increasingly slightly on the previous month, but below August’s high of 28% of live viewing when the Rio Olympics were available to watch live in BBC iPlayer.
Consistent with previous months: • The profile of BBC iPlayer users has evened out over time in terms of male/female ratio, and now showing a slight female skew, but remains strongly under-55 in terms of age, which is younger than the typical TV viewer or radio listener’s profile (although more in line with home broadband users).
• BBC iPlayer is used for TV at roughly the same time of day as linear TV viewing, although there is proportionally more daytime and later-peak use. BBC iPlayer Radio is used far more in daytime than traditional radio listening, which peaks at breakfast-time.
Slide 3 Index
Page Content 5-6 Monthly BBC iPlayer requests by media type 7 Weekly BBC iPlayer unique browsers by media type 8-10 Weekly requests by media and device type 11 TV and radio requests - live vs catch-up 12 Notes about the data in this report 13-17 Top TV programmes per month 18-22 Top iPlayer Radio programmes per month 23 Use of BBC iPlayer for TV by time of day 24 Use of BBC iPlayer Radio by time of day 25 Profile of BBC iPlayer users 26 Glossary
Slide 4 Total monthly BBC iPlayer requests across all platforms, since 2009 There were 350 million TV and radio requests for programmes on BBC iPlayer and iPlayer Radio in November, maintaining the very high level of requests that were seen in October, and just short of breaking BBC iPlayer’s record.
Largest total DATA monthly requests TV requests SOURCE to date artificially CHANGE Requests for TV programmes inflated* 352 350 Requests for radio programmes 334
Measurement Data correction* missing* 261
245
199 273 271 276
153 186 176 114 150 87 113 62 86 61 79 45 75 79 69 58 40 50
16 26 28
Millions of requests per month per of Millionsrequests
Jul Jul Jul Jul Jul Jul Jul Jul
Jun Jun Jun Jun Jun Jun Jun Jun
Apr Apr Apr Apr Apr Apr Apr Apr
Feb Feb Feb Feb Feb Feb Feb Feb
Sep Sep Sep Sep Sep Sep Sep
Oct Oct Oct Oct Oct Oct Oct Oct
Mar Mar Mar Mar Mar Mar Mar Mar
Nov Nov Nov Nov Nov Nov Nov Nov
Aug Aug Aug Aug Aug Aug Aug Aug
Dec Dec Dec Dec Dec Dec Dec
May May May May May May May May
Sept
Jan 09 Jan 10 Jan 11 Jan 12 Jan
Jan-13 Jan-14 Jan-15 Jan-16
Notes: Source switched from iStats AV to Streamsense in Adobe Digital Analytix (iStats) in July 2016 RADIO DATA MISSNG SINCE FEB 2015*
* Please refer to slide 12 for guide notes on months with data caveats Slide 5 Average daily BBC iPlayer online requests Overall there was an average of 11.7m daily requests across BBC iPlayer and iPlayer Radio in November, remaining consistently high in comparison to October’s figures, and remaining at the highest levels that BBC iPlayer has ever seen.
Largest average daily TV requests requests to artificially date (Oct)
Daily TV requests inflated*
Daily radio requests 11.7 11.3 DATA SOURCE 11.1 CHANGE Measurement correction* Data missing *
8.7 8.2 9.0 6.6 8.8 7.7 9.2 5.1 6.5 3.8 5.0 2.9 3.8 2.1 2.9 2.0 2.6 1.6 2.6 2.5 2.0 1.9 1.3 1.7
0.6 0.9 1.0
Millions of requests per day (average monthly) (average day per of Millionsrequests
Jul Jul Jul Jul Jul Jul Jul Jul
Jun Jun Jun Jun Jun Jun Jun Jun
Apr Apr Apr Apr Apr Apr Apr Apr
Feb Feb Feb Feb Feb Feb Feb Feb
Sep Sep Sep Sep Sep Sep Sep
Oct Oct Oct Oct Oct Oct Oct Oct
Mar Mar Mar Mar Mar Mar Mar Mar
Nov Nov Nov Nov Nov Nov Nov Nov
Aug Aug Aug Aug Aug Aug Aug Aug
Dec Dec Dec Dec Dec Dec Dec
May May May May May May May May
Sept
Jan 09 Jan 10 Jan 11 Jan 12 Jan
Jan-13 Jan-14 Jan-15 Jan-16
Notes: Source switched from iStats AV to Streamsense in Adobe Digital Analytix (iStats) in July 2016 RADIO DATA MISSNG SINCE FEB 2015*
* Please refer to slide 12 for guide notes Slide 6 Weekly unique browsers to BBC iPlayer
As well as measuring the number of requests for programmes, we also measure unique browsers to BBC iPlayer and iPlayer Radio. “Unique browsers” is an industry-standard measure of unique devices/web browsers (not individuals) accessing a service. If a person uses a different device at work and at home, or uses two different browsers on one computer, they would count as two unique browsers. Conversely, if multiple users watch or listen on the same device/browser, only one unique browser would be counted. In November 2016, there was an average of 19.4m unique browsers per week to BBC iPlayer (TV and BBC iPlayer Radio), a month-on-month increase of 0.7m browsers, driven by increases to BBC iPlayer (TV).
20 19.4
16.9 15 All BBC iPlayer Browsers
BBC iPlayer (TV)
10
BBC iPlayer Radio Millions
5.3 5
iPlayer Radio browsers were over-counted in September; this affects both radio and total browser numbers here. 0 Jan Mar May Jul Sep Nov Jan Mar May Jul Sep Nov Jan Mar May Jul Sep Nov 14 15 16
Source – ComScore (Digital Analytix) Slide 7 TV and radio: Requests for programmes by device type TV devices are being more accurately reported since the measurement change in July 2016, and reported a record high of 126 million requests in October. A step-change can be seen for other devices too, since the measurement change now correctly categorises devices that were previously mis-categorised or ‘unknown’. There were 350 million TV and radio requests for programmes on BBC iPlayer & iPlayer Radio in November with increases seen on computers (+4%) and mobiles (+2%).
Number of requests (millions) % of requests DATA SOURCE DATA CHANGE SOURCE TV requests ---- SOME RADIO DATA MISSING SINCE FEB 15* ---- 400 inflated CHANGE 352 351 350 334 100%
350 SOME RADIO 321
315 315
313
310309 310
308
DATA MISSING* Unknown 90%
300
298
84 286 290 85 82 13% 281
280 23%
16% 18%
278 61 14%
19% 23% 24% 300 275 24%
273 19%
20% 24% 26% 24% 24%
20% 34%
80% 16%
34% 32%
35% 36% 258 67
79 251 66 64 65 63 8176
26%
63 54 71
58
TV devices 70%
250 63 67 62 54 24%
62 70 23% 61 87 25%
100 73
24%
21%
56 23%
22%
21% 21%
24% 20%
19%
60% 21%
22% 20%
21%
90 64 21% 200 92 95 88 85 87 85 68 78
92 82
18% 25% 76 25%
76 24%
82 50% 24%
Tablet
84 24%
94
67
73 73 68
25% Millions
68
150 61 43% 24%
40%
24% 25%
57 55
24% 24% 24% 24% 24%
81
25% 25%
24% 24%
23% 23%
22% 74 73 74 77 70 69 71 24% 70 20% 78 66 67 69 100 30% 17%
65 Mobile 19% 20% 60 65 19% 70 126 19%
88
105
123 20%
55
103
102
50 45 43 52 54 63 71 74 73 72 79 68 65 70
47 47 34% 31%
36 30%
29% 29% 29% 29% 29% 29%
28% 28% 28% 28% 28% 28% 28% 27%
10% 26% 24%
Computer 22%
21% 21% 0 20%
0%
Jul
Jul
Jun
Apr
Feb
Sep
Oct
Mar
Nov
Jun
Apr
Aug
Dec
Jul
Feb
Sep
Oct
May
Mar
Nov
Aug
Jul
May
Jun
Apr
Feb
Sep
Oct
Mar
Nov
Jun
Apr
Aug
Dec
Feb
Sep
Oct
May
Mar
Nov
Aug
May
Jan-15 Jan-16 Jan-16 Notes: Jan-15 TV requests inflated Sept 15 Source switched from iStats AV to Streamsense in Adobe Digital Analytix (iStats) in July 2016
* Please refer to slide 12 for guide notes. Slide 8 TV only: Requests for programmes by device type A step-change in device data can be seen since the measurement change in July 2016, because some devices that were previously mis-categorised or ‘unknown’ are now being labelled correctly.
In November total requests for TV programmes stayed high at 271 million after October’s peak of 274 million requests. Computers and mobiles saw month-on-month increases, whilst TVs and tablets saw slight decreases.
Number of requests (millions) % of requests DATA TV requests DATA SOURCE inflated SOURCE CHANGE 300 273 276 CHANGE 274 265 271 259 100% 255252 253 250
244
239 237
232 90%
250
229 Unknown
226
225222 226 222
16%
18%
55 210 20% 28%
125
23% 29%
80% 29% 23%
203 19%
24%
30%
31%
31% 31%
45 200 25%
32% 24%
103 39% 44% 71 44% 74 123 45% 63 73 46% 200 88 70% 32%
36 72 79 TV devices
70
52
43 54 105
68 102
27%
77 47 65 60% 28%
72 47 28%
25%
22%
26%
25%
22% 22%
25%
22%
150 23% 20%
57 55 22% 21%
60 55 21% 22% 56 50%
Tablet
55 56 52 53 53 19% 53 45
70
26%
48
68
52
44 66 Millions 49
40% 24%
26%
24%
21% 25%
100 60 57 60 35%
19%
19%
47 22%
18% 19% 48 19%
57 22%
47 48 19%
19%
20% 18% 18% 18%
46 19%
20% 16% 43 42 41 43 43 43 38 39 Mobile 30% 42 38 33 16%
39 30 30 12% 11%
26
11%
11%
11%
27
20%
50
6767 69 69 72 68 61 64 66 63 64 63 31% 50 29%
59 58 48 28%
57 57 28% 27% 55 27%
Computer 26%
26% 26% 26% 26% 26% 26%
51 25% 25% 50 25% 46 10% 25%
42 23%
22%
20%
18%
18% 18%
0 0%
Jul
Jul
Jul
Jun
Apr
Feb
Sep
Oct
Jul
Mar
Nov
Jun
Apr Jun
Aug Apr
Dec
Feb
Sep
Feb
Sep
Oct
May
Oct
Mar
Mar
Nov
Nov
Jun
Aug Apr
Aug
Dec
Feb
Sep
May
Oct
May
Mar
Nov
Aug
May
Jan-15 Jan-16 Jan-16 Jan-15 TV requests Notes: inflated Sept 15 Source switched from iStats AV to Streamsense in Adobe Digital Analytix (iStats) in July 2016
* Please refer to slide 12 for guide notes. Slide 9 Radio only: Requests for programmes by device type A step-change in device data can be seen since the measurement change in July 2016, because some devices that were previously mis-categorised or ‘unknown’ are now being labelled correctly. There were 79m radio requests recorded in November, with increases seen across the majority of platforms.
DATA DATA 90 Number of requests (millions) % of requests SOURCE SOURCE CHANGE 79 79 ---- SOME RADIO DATA MISSING SINCE FEB 15 ---- CHANGE 77 ---- SOME RADIO DATA MISSING SINCE FEB 15* ---- 80
73
100%
68 17 Unknown
65 14% 13%
90% 15%
14%
14% 16% 16% 16% 16%
70 64 16% 17%
64 17%
16% 16% 16%
62 17 16%
21%
20%
22% 21%
60 22% 59 60 12% 57 57 58 58 56 16 80% 55 55 60 54 53 11 10 14 7 53 51 10 10
9
9%
9 TV devices 9
9 9 70%
8
10
50 7 8
7 7 9 11 38 41%
7
40% 42%
43%
36%
60% 43%
43% 70% 44%
21 45%
46% 47%
37 45%
49%
48% 48%
46% 50% 40 30 34 41% 31 27% 23 30 31 46% 31 Tablet 46% 30 48% 20 23 25 26 26 28 50% 48% Millions 22 21 24 26 30 24 22 40%
20 Mobile
30%
33
26 25 22
24 23
23 23 23 22 23 23 23 22 23 23 21 21 22 21 22
45% 45%
20 20% 44%
10 20 44%
43%
42%
41% 41%
39%
39%
38%
38%
37%
37%
36%
36% 36%
35%
34%
32%
30% 29% 0 Computer 10% 29%
Jul 0%
Jul
Jun
Apr
Feb
Sep
Oct
Mar
Nov
Jun
Apr
Aug
Dec
Feb
Sep
Oct
May
Mar
Nov
Aug
May
Jul
Jul
Jan-15 Jan-16
Jun
Apr
Feb
Sep
Oct
Mar
Nov
Jun
Apr
Aug
Dec
Feb
Sep
Oct
May
Mar
Nov
Aug
May
Jan-15 Jan-16
Notes: Source switched from iStats AV to Streamsense in Adobe Digital Analytix (iStats) in July 2016
* Please refer to slide 12 for guide notes. Slide 10 * Please refer to slide refer toPlease slide 12* for notes. guide Source switched from iStats AV toAV iStats from switched Source Notes: high of 28% when the Rio Olympics were available to watch in live BBC iPlayer. In November, 17% of TVrequests were for live TVviewing, increasingly slightly on the previous month, but way below August’s showing that they make up a larger proportion of the total number of requeststo BBC iPlayer. The measurement update in July has 2016 resulted in a clear step TV and radio requests: radio TV and
Jan-15 92% 8% Feb 92% 8% Mar 91% 9% Apr 92% 8%
May 91% 9% % requests for programmes TV Jun 92% 8% Jul 91% 9% On-demand
Streamsense Aug 93% 7% Sep 93% 7% Oct 92% 8%
Nov 91% 9%
in Adobe DigitalAdobe in Dec 92% 8% Jan-16 92% 8% Feb 93% 7% DATA DATA SOURCE CHANGE Simulcast Mar 93% 7%
Analytix Apr 93% 7% May 93% 7%
Jun 89% 11%
(iStats) in July 2016 inJuly (iStats) Jul 81% 19% Aug 72% 28%
Sep 85% 15% live vs catch
Oct 84% 16% Nov 83% 17%
Slide Slide 11 -
change, with more accurate measurement of TVlive requests
Jan-15 20 80 Feb 25 75 % requests for iPlayer Radio programmes Mar 27 73 - ---- Apr 27 73 requests online up
SOME RADIO DATA MISSING SINCE FEB 15* FEB SINCE MISSING DATA RADIO SOME May 27 73 Jun 28 72 Jul 30 70 Aug 36 64 On-demand Sep 32 68 Oct 33 67
Nov 33 67 Dec 35 65 Jan-16 34 66 Feb 35 65 Simulcast Mar 35 65
Apr 37 63 ----
May 36 64 DATA SOURCE CHANGE
Jun 35 65 Jul 31 69 Aug 40 60
Sep 33 67 Oct 31 69 Nov 29 71
Notes for figures in this report
Data issues to note • Figures for Virgin Cable and Sky are interim estimates for September 2016. Games console requests were undercounted in January 2016, and Android devices were undercounted from 16th to 31st March 2016. • TV requests were inflated in August and September 2015 by around 18-25%, please treat these figures with caution when looking at trends. iPlayer Radio Unique Browser figures were over counted in September 2016 as a result of inflated Android app figures. • Please refer to the BBC Internet blog for details on missing Radio requests from February 2015. • Some TV request data was not captured in March 2015 (estimated17m requests). Some TV request data is also missing for 2014 - about 3.5m requests in August and 11.5m requests in September from computer devices, and about 6m requests are missing in November, across all device types. We are not including these estimates in the graphs in this report. The remainder of this report excludes data from Virgin Media cable and Sky. The data arrives later than that from other platforms and is not currently consolidated within BBC Digital Analytics systems. These notes below apply to all the data in this pack and should be included as footnotes when quoting any of these figures. A glossary is on the final page of the pack. • Prior to July 2016, requests data was measured via a BBC in-house system (BBC iStats AV). Since July 2016 the source has changed to StreamSense by Adobe Digital Analytix. Data is broadly comparable, and most step-changes are due to device categorisation correction, and a small amount of data missing from BBC iStats AV (such as live TV viewing on TV platforms, and webcasts). • Unique browser data is reported from the Adobe Digital Analytix tool. Please quote the source of request figures as “BBC Digital Analytics”. • In 2009 the BBC refined its methodology for measuring AV requests, so figures for 2007/8 are not comparable. • Note on the top 20 lists for TV and radio episodes: these show the most-requested individual episodes for the month, for interest, but only represent a fraction of all the episodes available on iPlayer. They are indicative only, since they do not represent total request numbers per series, and are only measured in the calendar month. • Unless specified otherwise, figures include requests for both on-demand catch-up (streams and downloads), or views of live simulcasts. All data is for the UK only and excludes listening outside the UK. Requests are counted for BBC iPlayer on any BBC website or application – whether on a programme, channel or station page, or on the BBC iPlayer websites or bespoke mobile or TV apps. This report does not include requests for web- only content (such as online news or sport coverage). Webcasts are only included if they have been made available through BBC iPlayer. Figures in this report include requests for programmes which are only on iPlayer, as well as for programmes previously shown on linear TV. On average this has boosted the totals by 2% since 2014.
Slide 12 BBC iPlayer - top 20 TV episodes, November 2016 (excluding Virgin Media cable and Sky)
In a triumph for David Attenborough’s latest series, the first episode of Planet Earth II saw a huge 3.8 million requests, making it the most-requested episode on BBC iPlayer in 2016 so far. All four Planet Earth II episodes made it into the top 10. Drama also featured heavily this month, with The Missing, Close To The Enemy and My Mother And Other Strangers the most popular, and iPlayer-exclusive Frankie Boyle’s American Autopsy (along with other comedy) also performed very strongly. BBC iPlayer Top 20 TV episodes – All BBC iPlayer Top 20 TV episodes – Total requests per ep. Total requests per ep. most requested episode per series Planet Earth II Episode 1 3,836,000 Planet Earth II Episode 1 3,836,000 Planet Earth II Episode 2 2,710,000 The Missing Series 2 Episode 4 1,832,000 Planet Earth II Episode 3 2,196,000 The Apprentice Series 12 Episode 5 1,656,000 The Missing Series 2 Episode 4 1,832,000 EastEnders 04/11/16 1,033,000 The Missing Series 2 Episode 5 1,824,000 Strictly Come Dancing Series 14 Episode 15 858,000 The Apprentice Series 12 Episode 5 1,656,000 Close to the Enemy Episode 1 857,000 The Apprentice Series 12 Episode 7 1,603,000 My Mother and Other Strangers Episode 1 849,000 The Missing Series 2 Episode 6 1,600,000 Frankie Boyle's American Autopsy 20/11/16 843,000 The Apprentice Series 12 Episode 6 1,570,000 Have I Got News for You Series 52 Episode 6 840,000 Planet Earth II Episode 4 1,412,000 Citizen Khan Series 5 Episode 1 785,000 The Apprentice Series 12 Episode 8 1,402,000 Who Do You Think You Are? Series 13 Episode 1 735,000 The Missing Series 2 Episode 7 1,397,000 Poldark Series 2 Episode 10 697,000 EastEnders 04/11/16 1,033,000 Ordinary Lies Series 2 Episode 3 648,000 The Missing Series 2 Episode 3 973,000 Michael McIntyre's Big Show Series 2 Episode 1 599,000 EastEnders 11/11/16 963,000 Still Game Series 7 Episode 5 597,000 EastEnders 01/11/16 919,000 Match of the Day 26/11/16 587,000 EastEnders 15/11/16 917,000 Match of the Day 06/11/16 571,000 EastEnders 08/11/16 910,000 Walliams & Friend Series 1 Episode 1 563,000 EastEnders 10/11/16 895,000 Casualty Series 31 Episode 11 560,000 EastEnders 17/11/16 879,000 The Graham Norton Show Series 20 Episode 6 555,000
Please refer to slide 12 for guide notes Slide 13 BBC iPlayer - top 20 TV episodes, October 2016 (excluding Virgin Media cable and Sky)
Three out of the top five titles in October were from The Great British Bake Off, with Episode 7 delivering over 2.1 million requests alone. The new series of The Apprentice also performed well and made two appearances in the top five titles, with Episode 1 achieving 2.0 million requests. The new series’ of The Missing and The Fall also performed well in October, as did BBC iPlayer’s online only film Adam Curtis: HyperNormalisation. BBC iPlayer Top 20 TV episodes – All BBC iPlayer Top 20 TV episodes – Total requests per ep. Total requests per ep. most requested episode per series The Great British Bake Off Series 7 Episode 7 2,154,000 The Great British Bake Off Series 7 Episode 7 2,154,000 The Apprentice Series 12 Episode 1 1,987,000 The Apprentice Series 12 Episode 1 1,987,000 The Great British Bake Off Series 7 Episode 8 1,957,000 Louis Theroux Savile 02/10/16 1,603,000 The Great British Bake Off Series 7 Episode 9 1,901,000 The Missing Series 2 Episode 2 1,325,000 The Apprentice Series 12 Episode 2 1,799,000 Our Girl Series 2 Episode 5 1,273,000 The Apprentice Series 12 Episode 3 1,624,000 The Fall Series 3 Episode 1 1,134,000 Louis Theroux Savile 02/10/16 1,603,000 Strictly Come Dancing Series 14 Episode 7 1,032,000 The Great British Bake Off Series 7 Episode 10 1,602,000 Adam Curtis HyperNormalisation 991,000 The Apprentice Series 12 Episode 4 1,359,000 EastEnders 11/10/16 954,000 The Missing Series 2 Episode 2 1,325,000 Poldark Series 2 Episode 5 872,000 Our Girl Series 2 Episode 5 1,273,000 Ordinary Lies Series 2 Episode 1 789,000 The Fall Series 3 Episode 1 1,134,000 Still Game Series 7 Episode 1 739,000 The Missing Series 2 Episode 1 1,127,000 Have I Got News for You Series 52 Episode 1 685,000 The Fall Series 3 Episode 2 1,075,000 The Graham Norton Show Series 20 Episode 1 647,000 Strictly Come Dancing Series 14 Episode 7 1,032,000 Match of the Day 2016/2017 15/10/16 641,000 The Fall Series 3 Episode 3 1,018,000 Reggie Yates: Life and Death in Chicago: 10/10/16 607,000 The Missing Series 2 Episode 3 1,010,000 Panorama Paxman on Trump v Clinton: 17/10/16 569,000 Adam Curtis: HyperNormalisation 991,000 Casualty Series 31 Episode 6 559,000 Strictly Come Dancing Series 14 Episode 5 974,000 The Dumping Ground Series 4 Episode 12 551,000 Strictly Come Dancing Series 14 Episode 9 956,000 The Next Step Series 4 Episode 10 506,000
Please refer to slide 12 for guide notes Slide 14 BBC iPlayer - top 20 TV episodes, September 2016 (excluding Virgin Media cable and Sky) Whilst the future of The Great British Bake Off was under scrutiny, its episodes continued to be BBC iPlayer’s most popular content. Episode 3 (which was originally broadcast near the start of the month) delivered over 2.3 million requests alone. The new series of Our Girl with Michelle Keegan was also a winner in September with almost 2 million requests. The return of Poldark, Strictly Come Dancing and EastEnders made up the remainder of the top programmes in September.
BBC iPlayer Top 20 TV episodes – All BBC iPlayer Top 20 TV episodes – Total requests per ep. Total requests per ep. most requested episode per series The Great British Bake Off Series 7 Episode 3 2,314,000 The Great British Bake Off Series 7 Episode 3 2,314,000 The Great British Bake Off Series 7 Episode 4 2,291,000 Our Girl Series 2 Episode 1 1,979,000 The Great British Bake Off Series 7 Episode 5 1,984,000 Poldark Series 2 Episode 1 1,256,000 Our Girl Series 2 Episode 1 1,979,000 EastEnders 02/09/16 1,104,000 The Great British Bake Off Series 7 Episode 2 1,949,000 Strictly Come Dancing Series 14 Launch Episode 2 1,084,000 Our Girl Series 2 Episode 2 1,411,000 One of Us Episode 3 862,000 The Great British Bake Off Series 7 Episode 6 1,397,000 Match of the Day 2016/2017 24/09/16 809,000 Poldark Series 2 Episode 1 1,256,000 Casualty Series 31 Episode 2 586,000 Our Girl Series 2 Episode 3 1,225,000 The Next Step Series 4 Episode 4 569,000 EastEnders 02/09/16 1,104,000 Would I Lie to You? Series 10 Episode 1 568,000 Strictly Come Dancing Series 14 Launch Episode 2 1,084,000 Drugs Map of Britain Dying For Weed 552,000 EastEnders 08/09/16 1,049,000 The Apprentice Series 12 Meet the Candidates 549,000 EastEnders 06/09/16 1,049,000 Dragons' Den Series 14 Episode 7 542,000 EastEnders 09/09/16 1,045,000 Goodnight Sweetheart Many Happy Returns 02/09/16 540,000 EastEnders 01/09/16 1,008,000 Class of '92: Out of Their League Series 2 Episode 2 535,000 EastEnders 13/09/16 993,000 The Doctor Who Gave Up Drugs Episode 1 509,000 Strictly Come Dancing Series 14 Week 1, Show 2 973,000 Topsy and Tim Series 3 Episode 10 497,000 EastEnders 05/09/16 967,000 Young Hyacinth 02/09/16 494,000 EastEnders 16/09/16 966,000 The Dumping Ground Preview 494,000 EastEnders 15/09/16 955,000 Absolutely Fashion: Inside British Vogue Episode 1 492,000
Please refer to slide 12 for guide notes Slide 15 BBC iPlayer - top 20 TV episodes, August 2016 (excluding Virgin Media cable and Sky) Amidst a flurry of flour, the the first episode of The Great British Bake Off became available in iPlayer in August, easily topping the most popular TV episodes list with just shy of 2 million requests. August was also the month of the Olympics, with a huge number of requests for the coverage, but The Opening Ceremony delivering the most requests for an ‘episode’. For BBC Three, the documentary Jade: Why I Chose Porn was a stand-out performer, and Fleabag was also very popular.
BBC iPlayer Top 20 TV episodes – All BBC iPlayer Top 20 TV episodes – Total requests per ep. Total requests per ep. most requested episode per series The Great British Bake Off Series 7 Episode 1 1,989,000 The Great British Bake Off Series 7 Episode 1 1,989,000 EastEnders 15/08/16 1,245,000 EastEnders 15/08/16 1,245,000 EastEnders 12/08/16 1,206,000 Jade: Why I Chose Porn 1,206,000 Jade: Why I Chose Porn 1,179,000 Olympic Ceremonies 2016 Opening Ceremony 1,179,000 EastEnders 02/08/16 1,158,000 Olympics 2016 Day 8 BBC One: 23.55-04.00 13/08/16 1,158,000 EastEnders 09/08/16 1,146,000 Match of the Day 2016/2017 13/08/16 1,146,000 EastEnders 05/08/16 1,128,000 Fleabag Episode 1 1,128,000 EastEnders 11/08/16 1,075,000 Life Inside Wandsworth Prison 13/08/16 1,075,000 EastEnders 17/08/16 1,074,000 One of Us The Storm Episode 1 1,074,000 EastEnders 04/08/16 1,071,000 Match of the Day 2 2016/17 14/08/16 1,071,000 EastEnders 23/08/16 1,052,000 Casualty Series 31 Episode 1 1,052,000 EastEnders 08/08/16 1,049,000 Britain’s Most Wanted Motorbike Gangs? 1,049,000 EastEnders 18/08/16 1,045,000 Dragons' Den Series 14 Episode 4 1,045,000 EastEnders 19/08/16 1,041,000 Eat Well for Less? Series 3 Episode 4 1,041,000 Olympic Ceremonies 2016 Opening Ceremony 1,035,000 Versailles Episode 10 1,035,000 EastEnders 01/08/16 1,010,000 The Chronicles of Nadiya Episode 1 1,010,000 EastEnders 25/08/16 962,000 Ripper Street Series 4 Episode 1 962,000 Olympics 2016 Day 8 BBC One: 23.55-04.00 13/08/16 957,000 Robot Wars Episode 3 957,000 EastEnders 26/08/16 927,000 Class of '92: Out of Their League Series 2 Episode 1 927,000 Match of the Day 2016/2017 13/08/16 906,000 The Musketeers Series 3 Episode 10 906,000
Please refer to slide 12 for guide notes Slide 16 BBC iPlayer - top 20 TV episodes, July 2016 (excluding Virgin Media cable and Sky) The Euros proved hugely popular in July, with continued home nation interest in the Welsh match vs Belgium, though it was the Match of the Day Live episode containing Portugal vs France that was the most-requested in July. Elsewhere, EastEnders made up the majority of the list whilst Mrs Brown’s Boys Live, New Blood and Top Gear also featured. BBC iPlayer online-premiere New Blood was the most popular new drama of the month.
BBC iPlayer Top 20 TV episodes – All BBC iPlayer Top 20 TV episodes – Total requests per ep. Total requests per ep. most requested episode per series MOTD Live Euro 2016 Portugal v France 10/07/16 1,482,000 MOTD Live Euro 2016 Portugal v France 10/07/16 1,482,000 EastEnders 19/07/16 1,266,000 EastEnders 19/07/16 1,266,000 EastEnders 15/07/16 1,191,000 Mrs Brown's Boys Live: Mammy Sutra 23/07/16 1,113,000 EastEnders 05/07/16 1,162,000 New Blood Case 3, Part 1 Episode 6 1,011,000 MOTD Live Euro 2016 Quarter-Final: Wales v Belgium 1,118,000 Top Gear Series 23 Episode 6 914,000 EastEnders 18/07/16 1,113,000 The Secret Agent Episode 1 847,000 Mrs Brown's Boys Live: Mammy Sutra 23/07/16 1,113,000 Forces of Nature with Brian Cox Episode 1 839,000 MOTD Live Euro 2016 Quarter Final: Germany v Italy 1,080,000 Celebrity MasterChef Series 11 Episode 5 831,000 EastEnders 22/07/16 1,039,000 Sex, Drugs & Murder: Life in the Red Light Zone 770,000 EastEnders 12/07/16 1,035,000 The Living and the Dead Episode 1 713,000 EastEnders 21/07/16 1,020,000 NYPD: Biggest Gang in New York? 710,000 MOTD Live Euro 2016 Semi-Final: Germany v France 1,019,000 Versailles Episode 6 708,000 EastEnders 08/07/16 1,013,000 The Insider Reggie Yates in the Mexican Drug War 703,000 New Blood Case 3, Part 1 Episode 6 1,011,000 Fleabag Episode 1 690,000 EastEnders 04/07/16 1,001,000 Clean Eating’s Dirty Secrets 566,000 EastEnders 26/07/16 995,000 Mock the Week Series 15 Episode 4 555,000 EastEnders 14/07/16 950,000 Unsolved: The Boy Who Disappeared The Night 554,000 Top Gear Series 23 Episode 6 914,000 Robot Wars Episode 1 554,000 EastEnders 11/07/16 895,000 The Great British Sewing Bee Series 4 Episode 8 533,000 EastEnders 25/07/16 856,000 BBC Weekend News 02/07/16 523,000
Please refer to slide 12 for guide notes Slide 17 BBC iPlayer Radio - top 20 radio episodes, November 2016
Today 09/11/16 topped the most popular content list this month, gaining the highest total requests with 338k as the US election results were analysed and discussed. The Now Show Series 49 performed well with three episodes in the top ten. The Unbelievable Truth achieved a second place ranking with 229k requests.
BBC iPlayer Top 20 Radio episodes – BBC iPlayer Top 20 Radio episodes – All Total requests per ep. Total requests per ep. most requested episode per series Today 09/11/16 338,000 Today 09/11/16 338,000 The Unbelievable Truth Series 17 Episode 6 229,000 The Unbelievable Truth Series 17 Episode 6 229,000 5 live Formula 1 2016 Brazilian Grand Prix 13/11/16 220,000 5 live Formula 1 2016 13/11/16 220,000 I'm Sorry I Haven't A Clue Series 66 Episode 1 217,000 I'm Sorry I Haven't A Clue Series 66 Episode 1 217,000 The Now Show Series 49 Episode 1 206,000 The Now Show Series 49 Episode 1 206,000 The Now Show Series 49 Episode 2 198,000 America Decides 08/11/16 180,000 The Now Show Series 49 Episode 3 182,000 The Archers 08/11/16 160,000 America Decides 08/11/16 180,000 Test Match Special Day 2 10/11/16 153,000 I'm Sorry I Haven't A Clue Series 66 Episode 2 174,000 5 live Sport Premier League Football 2016-17 19/11/16 151,000 The Archers 08/11/16 160,000 Ken Bruce 11/11/16 143,000 Today 08/11/16 160,000 5 live Breakfast US Election 2016m09/11/16 130,000 Today 10/11/16 158,000 The Archers Omnibus 06/11/16 128,000 The Archers 01/11/16 158,000 Rich Hall's (US Election) Breakdown 02/11/16 116,000 The Archers 20/11/16 158,000 BBC Radio London Sport Arsenal v Tottenham 111,000 The Archers 02/11/16 157,000 The Chris Evans Breakfast Show 17/11/16 104,000 The Archers 06/11/16 156,000 Clare in the Community Series 11 Episode 1 100,000 The Now Show Series 49 Episode 4 156,000 The Brig Society Series 4 Episode 1 93,000 Today 15/11/16 156,000 Ian Rankin - Rebus Let It Bleed 25/04/10 90,000 The Archers 07/11/16 155,000 The Radio 1 Breakfast Show 18/11/16 88,000 The Archers 10/11/16 155,000 Inspector Resnick Cutting Edge Episode 1 86,000
Please refer to slide 12 for guide notes Slide 18 BBC iPlayer Radio - top 20 radio episodes, October 2016
The Ryder Cup topped the most popular content list this month, with episode 5 gaining the highest total requests with 257k. The News Quiz performed well with four episodes in the top ten. The new series return of The Unbelievable Truth achieved a top five appearance with an additional two episodes appearing in the top 20.
BBC iPlayer Top 20 Radio episodes – BBC iPlayer Top 20 Radio episodes – All Total requests per ep. Total requests per ep. most requested episode per series The Ryder Cup 2016 Episode 5 257,000 The Ryder Cup 2016 Day Three Episode 5 257,000 5LS Premier League Football Liverpool v Man Utd 240,000 5LS Premier League Football Liverpool v Man Utd 240,000 The Unbelievable Truth Series 17 Episode 1 207,000 The Unbelievable Truth Series 17 Episode 1 207,000 The News Quiz Series 91 Episode 5 201,000 The News Quiz Series 91 Episode 5 201,000 The News Quiz 14/10/16 196,000 The Archers 02/10/16 179,000 The News Quiz 21/10/16 190,000 Today 10/10/16 146,000 The News Quiz Series 91 Episode 4 181,000 5 live Formula 1 2016 US Grand Prix 23/10/16 134,000 The Archers 02/10/16 179,000 5 live Sport 02/10/16 133,000 The Unbelievable Truth Series 17 Episode 3 173,000 Test Match Special Bangladesh v England - Day 4 133,000 The Unbelievable Truth Series 17 Episode 2 172,000 Rich Hall's (US Election) Breakdown 19/10/16 122,000 The Ryder Cup 2016 Day Two Episode 3 172,000 Mark Steel's in Town Series 7 Episode 5 119,000 The Archers 04/10/16 172,000 The Archers Omnibus 02/10/16 110,000 The Archers 03/10/16 170,000 The Chris Evans Breakfast Show 21/10/16 100,000 The Archers 05/10/16 168,000 Ed Reardon's Week Series 11 Episode 1 96,000 The Archers 09/10/16 167,000 The Radio 1 Breakfast Show with Nick Grimshaw 04/10/16 89,000 The Archers 17/10/16 163,000 5LS EFL Cup Football Man Utd v Man City 26/10/16 84,000 The Archers 10/10/16 163,000 Scott Mills Honey G Innuendo Bingo 25/10/16 83,000 The Archers 07/10/16 163,000 The Reith Lectures Kwame Anthony Appiah: Episode 1 83,000 The Archers 16/10/16 161,000 Ken Bruce 14/10/16 82,000 5LS Premier League Football Chelsea v Man Utd 160,000 Robert Barr - Detective Series 1 Episode 1 81,000
Please refer to slide 12 for guide notes Slide 19 BBC iPlayer Radio - top 20 radio episodes, September 2016
The Archers dominated the top radio content list in August, with the episode on 11th September (the “verdict”) being by far the most popular with 430k requests. The only other titles to feature were the new series of The News Quiz and Premier League Football.
BBC iPlayer Top 20 Radio episodes – BBC iPlayer Top 20 Radio episodes – All Total requests per ep. Total requests per ep. most requested episode per series The Archers 11/09/16 430,000 The Archers 11/09/16 430,000 The Archers 08/09/16 278,000 The News Quiz Series 91 Episode 1 225,000 The Archers 06/09/16 265,000 5LS Premier League Football Man United v Man City 203,000 The Archers 07/09/16 258,000 The Archers Omnibus 11/09/16 141,000 The Archers 12/09/16 248,000 Test Match Special England v Pakistan - 4th ODI 01/09/16 141,000 The Archers 05/09/16 241,000 5 live Paralympics Boxing - Brook v Golovkin 10/09/16 138,000 The Archers 09/09/16 236,000 Today 27/09/16 137,000 The Archers 04/09/16 225,000 The Ryder Cup 2016 Day One Foursomes Episode 1 131,000 The News Quiz Series 91 Episode 1 225,000 Mark Steel's in Town Series 7 Episode 1 128,000 The Archers 16/09/16 224,000 Just a Minute Series 76 Episode 5 115,000 The Archers 13/09/16 221,000 5 live Sport 16/09/16 110,000 The Archers 14/09/16 213,000 Tennis US Open 03/09/16 107,000 5LS Premier League Football Man United v Man City 203,000 Wimsey Have His Carcase Episode 1 106,000 The Archers 15/09/16 202,000 5LS Champions League Football Celtic v Man City 104,000 The News Quiz Series 91 Episode 2 192,000 Tom Wrigglesworth's Hang-Ups Series 4 Episode 3 98,000 The Archers 19/09/16 191,000 The Chris Evans Breakfast Show 30/09/16 96,000 The Archers 18/09/16 183,000 Service of Thanksgiving for the Life of Sir Terry Wogan 96,000 The Archers 20/09/16 180,000 The Radio 1 Breakfast Show with Nick Grimshaw 09/09/16 92,000 The Archers 21/09/16 178,000 Cricket Middlesex v Yorkshire 23/09/16 91,000 The News Quiz Series 91 Episode 3 175,000 Scott Mills and Chris Stark sit in for Grimmy 23/09/16 83,000
Please refer to slide 12 for guide notes Slide 20 BBC iPlayer Radio - top 20 radio episodes, August 2016
Radio drama rose to the top of the pack in August. Gideon Fell – To Wake the Dead was the most popular episode in this month with the much of the rest of the made up of drama and comedy titles from Radio 4 and Radio 4 Extra.
BBC iPlayer Top 20 Radio episodes – BBC iPlayer Top 20 Radio episodes – All Total requests per ep. Total requests per ep. most requested episode per series Gideon Fell - To Wake the Dead Episode 1 114,000 Gideon Fell - To Wake the Dead Episode 1 114,000 Hitchhiker's Guide to the Galaxy Primary Phase Episode 1 94,000 Hitchhiker's Guide to the Galaxy Primary Phase Episode 1 94,000 Poirot Evil Under the Sun Episode 1 89,000 Poirot Evil Under the Sun Episode 1 89,000 I'm Sorry I Haven't A Clue Series 65 Episode 5 87,000 I'm Sorry I Haven't A Clue Series 65 Episode 5 87,000 The Unbelievable Truth Series 8 Episode 3 85,000 The Unbelievable Truth Series 8 Episode 3 85,000 The Unbelievable Truth Series 8 Episode 4 78,000 BBC Radio 1's Summer Mixes 2016 Old Skool 76,000 BBC Radio 1's Summer Mixes 2016 Old Skool 76,000 The Archers Omnibus 31/07/16 63,000 Hitchhiker's Guide to the Galaxy Primary Phase Episode 2 74,000 Saturday Drama Classic Chandler Episode 1 58,000 The Unbelievable Truth Series 8 Episode 5 72,000 Today 03/08/16 56,000 Gideon Fell - To Wake the Dead Episode 2 70,000 Old Harry's Game Series 5 Episode 1 53,000 The Archers Omnibus 31/07/16 63,000 Ken Bruce 04/08/16 53,000 Hitchhiker's Guide to the Galaxy Primary Phase Episode 3 63,000 Terry Pratchett Night Watch Episode 1 51,000 The Unbelievable Truth Series 8 Episode 6 59,000 That Mitchell and Webb Sound Series 4 Episode 3 47,000 Saturday Drama Classic Chandler Episode 1 58,000 Drama The No 1 Ladies' Detective Agency Episode 1 46,000 Today 03/08/16 56,000 Ethel Lina White - The Lady Vanishes 28/10/11 44,000 Poirot Evil Under the Sun Episode 2 56,000 BBC Radio London Sport West Ham v NK Domzale 40,000 Old Harry's Game Series 5 Episode 1 53,000 Chambers Series 1 Episode 1 39,000 Ken Bruce 04/08/16 53,000 John Graham - Resting 11/12/12 37,000 Poirot Evil Under the Sun Episode 3 52,000 Scott Mills 04/08/16 37,000 Terry Pratchett Night Watch Episode 1 51,000 Clare in the Community Series 2 Episode 1 35,000
Please refer to slide 12 for guide notes Slide 21 BBC iPlayer Radio - top 20 radio episodes, July 2016
Cricket is often a top performer for iPlayer Radio, and July’s Test Match Special proved no different, dominating the top 5 most requested radio programmes. Radio 4 comedies I’m Sorry I Haven’t A Clue and Dead Ringers also continued to prove popular with listeners.
BBC iPlayer Top 20 Radio episodes – BBC iPlayer Top 20 Radio episodes – All Total requests per ep. Total requests per ep. most requested episode per series Test Match Special England v Pakistan - Day 4 25/07/16 302,000 Test Match Special England v Pakistan - Day 4 302,000 Test Match Special England v Pakistan - Day 2 23/07/16 270,000 I'm Sorry I Haven't A Clue Series 65 Episode 2 199,000 Test Match Special England v Pakistan - Day 1 22/07/16 262,000 Dead Ringers Series 16 Episode 5 187,000 Test Match Special England v Pakistan - Day 4 17/07/16 247,000 5 live Sport Euro 2016 Portugal v Wales 169,000 Test Match Special England v Pakistan - Day 3 24/07/16 225,000 Today 14/07/16 153,000 I'm Sorry I Haven't A Clue Series 65 Episode 2 199,000 The Archers 11/07/16 135,000 Test Match Special England v Pakistan - Day 2 15/07/16 198,000 Golf - The Open 2016 Day 4 132,000 Dead Ringers Series 16 Episode 5 187,000 Wimbledon Milos Raonic v Andy Murray 131,000 I'm Sorry I Haven't A Clue Series 65 Episode 3 186,000 Poirot The Mysterious Affair at Styles Episode 1 109,000 Dead Ringers Series 16 Episode 3 181,000 5 live Formula 1 2016 Austrian Grand Prix 109,000 Dead Ringers Series 16 Episode 6 178,000 The Archers Omnibus 03/07/16 95,000 Dead Ringers Series 16 Episode 4 176,000 The Chris Evans Breakfast Show Tom Daley and Hozier 87,000 5 live Sport Euro 2016 Portugal v Wales 06/07/16 169,000 Smiley's People Part 1 81,000 Test Match Special England v Pakistan - Day 3 16/07/16 167,000 A Murder of Quality The Complete Smiley 81,000 I'm Sorry I Haven't A Clue Series 65 Episode 4 165,000 The Radio 1 Breakfast Show with Nick Grimshaw 15/07/16 77,000 Test Match Special England v Pakistan - Day 1 14/07/16 163,000 Annie Mac's Friday Night Radio 1 Live from T in the Park 77,000 Today 14/07/16 153,000 The Now Show 1916 76,000 Today 12/07/16 142,000 Ken Bruce Ward Thomas pick the Tracks of My Years 73,000 Today 15/07/16 141,000 The Corbyn Story Episode 1 72,000 Today 07/07/16 139,000 Desert Island Discs Nicole Farhi 72,000
Please refer to slide 12 for guide notes Slide 22 BBC iPlayer – use for TV online by time of day, November 2016
The scale for each line on this graph is different – traditional TV viewing is far higher than BBC iPlayer use. However it shows the relative usage pattern by time of day – with BBC iPlayer use (for TV) being closer to the pattern of TV viewing, than of internet use, with proportionally more viewing in daytime and late peak.
TV viewers BBC iPlayer peak – TV peak – Internet peak – 722,000 26.3 million BBC iPlayer TV requests 21.6 million
Internet users (any website)
Note: each line has a very different scale different very a has line each Note: peaks) (see
06:00 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 00:00 01:00 02:00 03:00 04:00 05:00
Sources – TV from BARB November 2016, internet from Nielsen March 2012, BBC iPlayer from Streamsense Adobe Digital Analytix (iStats) November 2016- see footnotes on final page for more detail
Please refer to slide 12 for guide notes Slide 23 BBC iPlayer Radio – use for radio online by time of day, November 2016
The scale for each line on this graph is different – traditional radio listening is far higher than BBC iPlayer Radio use. However it shows the relative usage pattern by time of day – with BBC iPlayer Radio being in-between the pattern of radio listening and internet use, with proportionally more listening in daytime and evening compared with the traditional linear breakfast peak. Radio listeners BBC iPlayer Radio peak Radio peak – – 187,000 13.3 million Internet peak – BBC iPlayer Radio 28.4 million requests
Internet users (any
website)
Note: each line has a very a has line each Note: peaks) (see scale different
09:00 06:00 07:00 08:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 00:00 01:00 02:00 03:00 04:00 05:00
Sources – radio from RAJAR Q3 2016, internet from Nielsen March 2012, BBC iPlayer from Streamsense Adobe Digital Analytix (iStats) November 2016 - see footnotes on final page for more detail
Please refer to slide 12 for guide notes Slide 24 TV & iPlayer Product: demographics of BBC iPlayer users
BBC iPlayer usage is fairly equally balanced between men and women, with the largest share of audience aged 16-34.
100% 100%
18%
18%
19%
19%
21%
22%
23%
80% 80%
44%
48%
48%
49%
49%
50%
52% 55+
Women
35% 37%
60% 60% 38%
39%
40% 39% 39% 35-54
40% Men 40%
16-34
57%
52%
52%
52%
51%
50% 48%
20% 20% 46%
45%
44%
43% 40%
METHOD 39% 37% CHANGE 0% IN 2014 0% 2010 2011 2012 2013 2014 2015 2016 2010 2011 2012 2013 2014 2015 2016 Gender (latest 4 quarters) Age (latest 4 quarters) 100% 100% 18% 80% 80% 33% 36% 36% 51% 51% 52% 51% 55+ 60% 60% 37% Women 35% 34% 34% 35-54 40% Men 40% 16-34 49% 49% 48% 49% 20% 20% 45% 32% 30% 30%
0% 0% Users of BBC Home All TV viewers All Radio Users of BBC Home All TV viewers All Radio iPlayer broadband Listeners iPlayer broadband Listeners users users
Sources: ART (1000 UK adults each month) or CMI from Q1 14 onwards / BARB. Slide 25 Data up to Q3 2016, RAJAR Q3 16 Glossary
• Requests – the number of successful requests to stream or download a programme. We only count successful requests, where a stream or a download actually starts, rather than “clicks” which can be repeated if the user does not see an immediate reaction on the website. Stream – click to play instantly; download – save to your device to play later. We report download playback, rather than downloads, where possible.
• Unique browsers – a count of browsers accessing the online BBC iPlayer service, deduplicated across a week. So, please note: if someone has a different device at work and at home, they are counted twice. If a family watches on one device together, only one browser is counted. If a mobile phone uses an app and a browser, they are counted twice.
• Catch-up / on-demand – programmes requested after they have gone out on traditional TV/radio stations and are available on BBC iPlayer.
• Live / simulcast – streaming of live TV channels / radio stations on the service, at exactly the same time as broadcast on traditional TV / radio stations. Since May 2016, this data also includes webcasts of live events that are available through BBC iPlayer but not available on linear TV.
Extra footnotes for slides 19-20 showing data for time of day • TV data – BARB average audience, live overnights, by hour, all individuals aged 4+, Total TV • Radio data - RAJAR average audience, by hour, all adults 16+, all radio stations • BBC iPlayer - average requests, by hour, all programmes, stream & downloading, live and on-demand, UK only • Nielsen – user numbers, aged 2+ based on internet population estimate of 38 million individuals
Slide 26