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Monthly Performance Pack April, May & June 2016

Mimmi Andersson, BBC iPlayer BBC Communications 07725641207 | mimmi.andersson@.co.uk Monthly summary – June 2016

• Major events in the sporting calendar began in June, including Wimbledon and the UEFA Euro 2016 football tournament. BBC iPlayer saw an excellent start to the ‘Summer of Sport’ season, with 290 million requests across TV and radio. This was an increase of +6% on May, and higher than June 2015 by +39m requests. TV requests increased +9% month-on-month to 229 million, BBC iPlayer’s highest-ever performance for the month of June.

• Live viewing grew to 11% of all TV requests, the highest level since mid-2014. And BBC iPlayer (TV and BBC iPlayer Radio) saw the highest ‘unique browser’ reach on record, with an average of 19.9 million unique browsers weekly across June.

• The appeal of a ‘Home Nations’ football match, played during office hours. proved a winning combination for BBC iPlayer, with the England v Wales match for UEFA Euro 2016 being, by far, the most requested programme in June, delivering 2.8 million requests. Top Gear continued to be popular as usual, and new dramas Versailles and New Blood rounded out the top 5 most-requested programmes (along with EastEnders), all delivering well over 1m requests.

• In a similar story for radio in June, the England v Wales match in UEFA Euro 2016 was also the most popular programme (coverage from BBC Radio 5 live Sport, which delivered 263k requests for BBC iPlayer Radio).

• Note: we have included the top 20 episode tables for April and May in this report as well as June’s.

Consistent with previous months: • The profile of BBC iPlayer users has evened out over time in terms of male/female ratio, but remains strongly under-55 in terms of age, which is younger than the typical TV viewer or radio listener’s profile (although more in line with home broadband users).

• BBC iPlayer is used for TV at roughly the same time of day as linear TV viewing, although there is proportionally more daytime and late-peak use. BBC iPlayer Radio is used far more in daytime than traditional radio listening, which peaks at breakfast-time.

Slide 2 Index

Page Content 4-6 Monthly BBC iPlayer requests by media type 7 Weekly BBC iPlayer unique browsers by media type 8-10 Weekly requests by media and device type 11 TV and radio requests - live vs catch-up 12 Notes about the data in this report 13-14 Top TV programmes & Top iPlayer Radio programmes - June 15-16 Top TV programmes & Top iPlayer Radio programmes - May 17-18 Top TV programmes & Top iPlayer Radio programmes - April 19 Use of BBC iPlayer for TV by time of day 20 Use of BBC iPlayer Radio by time of day 21 Profile of BBC iPlayer users 22 Glossary

Slide 3 * Please refer for 12 to guide notes slide Total monthly BBC iPlayer requests across all across requests BBCiPlayer monthly Total month of June. from it is since a different sourcedata and not complete for the whole 2 millionrequests We estimate thata would add this and simulcasts. newepisodes, webcast We are in the process of introducing new and improved measurement ofiPlayer’s BBC an increase of +6% on requests.May, and higher million than +39 by June 2015 an excellent iPlayer saw start toBBC the ‘Summer of Sport’ season, with Major events in the sporting calendar began in June, and theWimbledon including UEFA football tournament. Euro 2016 Millions of requests per month Jan 09 16 45 62 Feb 18 50 69 Mar 27 52 78 Requests for TV programmes Apr 24 52 76 Requests for radio programmes May 25 55 81 Jun 25 51 76 Jul 26 62 87 Aug 25 59 85 Sept 26 61 87 Oct 26 71 97 Nov 29 78 107 on top of here,the 290m but are only reporting anecdotally this Dec 28 86 114 Jan 10 32 88 120 Feb 30 87 116 Mar 33 84 118 Apr 30 93 123 May 33 97 130 31 86 117

Jun Jul 27 87 114 Aug 28 91 119 Sep 28 86 114 Oct 31 108 139 Nov 32 109 141 Dec 32 114 145 Jan 11 35 127 162 Feb 32 117 148 Mar 38 122 160 Apr 33 108 141 May 37 122 159 Jun 36 120 157 Jul 37 117 153 Aug 40 115 155 Sep 40 113 153 Oct 44 134 178 Nov 46 139 185 Dec 44 143 187 Jan 12 46 145 191 Feb 46 146 192 Mar 48 142 190 Apr 45 140 185 May 49 138 187 Measurement Jun 42 125 167 correction

Slide 4 4 Slide Jul 45 130 175 Aug 46 151 196 Sep 50 150 199 Oct 49 165 213 Nov 40 167 207 Dec 42 174 217 Jan-13 61 212 272 Feb 68 194 262 Mar 72 200 272

Apr 74 183 257 290 millionrequestsacrossTVandradio May 76 181 257 Jun 69 170 239

Jul 77 164 242 further Aug 74 159 234 Sep 69 176 245 Oct 63 200 263 Nov 68 198 266

Dec 69 202 271

Jan-14 74 242 316 2009 since platforms, Feb 67 235 302 Mar 72 250 322 Apr 64 205 269 May 71 205 276 missing missing

Jun 70 194 264 Data Jul 66 171 237 Aug 64 182 247 *

Sep 75 186 261 Oct 80 240 320 Nov 80 257 336* Dec 78 259 337 Jan-15 79 273 352 Feb 57 259 315 Mar 57 225 281* Apr 53 222 275 May 54 226 280 RADIO DATA MISSNG* TV requests

Jun 51 200 251 in inflated Jul 55 203 258 Aug 53 226 278 Sept Sep 58 276 334 58 255 313

Oct . Thiswas Nov 59 252 310 Dec 56 253 309 Jan-16 65 250 315 Feb 60 239 298 Mar 64 244 308 Apr 64 222 286 May 62 210 273 Jun 60 229 290

Please refer for 12 to guide notes slide * Figures now requestsinclude for programmes only on iPlayer. well as being up by 1.3m perbeing on up1.3m as by day Junewell 2015. With an average Average daily BBC iPlayer online requests online BBCiPlayer daily Average Millions of requests per day (average monthly)

Jan 09 0.6 1.6 2.1 Feb 0.7 1.8 2.4 Mar 0.9 1.7 2.5 Apr 0.8 1.7 2.5 May 0.8 1.8 2.6 Daily TVrequests Jun 0.8 1.7 2.5 Jul 0.8 2.0 2.8 Aug 0.8 1.9 2.7 Sept 0.9 2.0 2.9

Oct 0.9 2.3 3.3 of 9.7milliondailyrequests Nov 1.0 2.6 3.6 Dec 0.9 2.8 3.7 Jan 10 1.0 2.9 3.9 Feb 1.1 3.1 4.2 Mar 1.1 2.7 3.8 Apr 1.0 3.1 4.1 May 1.1 3.1 4.2 Jun 1.0 2.9 3.9 Jul 0.9 2.8 3.7 Daily radiorequests Aug 0.9 2.9 3.8 Sep 1.0 2.9 3.8 Oct 1.0 3.5 4.5 Nov 1.1 3.6 4.7 Dec 1.0 3.7 4.7 Jan 11 1.1 4.1 5.2 Feb 1.1 4.2 5.3 Mar 1.2 3.9 5.2 Apr 1.1 3.6 4.7 May 1.2 3.9 5.1 Jun 1.2 4.0 5.2 Jul 1.2 3.8 4.9 strongly, showing month-on-month growth as performed iPlayer overall , BBC Aug 1.3 3.7 5.0

Sep 1.3 3.8 5.1 Oct 1.4 4.3 5.8 Nov 1.5 4.6 6.2 Dec 1.4 4.6 6.0 Jan 12 1.5 4.7 6.2 Feb 1.6 5.2 6.8 Mar 1.6 4.6 6.1 1.5 4.7 6.2

Apr Measurement May 1.6 4.5 6.0 correction Slide 5 5 Slide Jun 1.4 4.2 5.6 Jul 1.4 4.2 5.7 Aug 1.5 4.9 6.3 Sep 1.7 5.0 6.6 Oct 1.6 5.3 6.9 Nov 1.3 5.6 6.9 Dec 1.4 5.6 7.0 Jan-13 2.0 6.8 8.8 Feb 2.4 6.9 9.3 Mar 2.3 6.4 8.8 Apr 2.5 6.1 8.6 May 2.4 5.8 8.3 Jun 2.3 5.7 8.0

Jul 2.5 5.3 7.8 Aug 2.4 5.1 7.5 Sep 2.3 5.9 8.2 Oct 2.0 6.5 8.5 Nov 2.3 6.6 8.9 Dec 2.2 6.5 8.7 Jan-14 2.4 7.8 10.2 Feb 2.4 8.4 10.8 Mar 2.3 8.1 10.4 Apr 2.1 6.8 9.0

May 2.3 6.6 8.9 missing Jun 2.3 6.5 8.8 Data Jul 2.1 5.5 7.6 Aug 2.1 5.9 8.0 * Sep 2.5 6.2 8.7 Oct 2.6 7.7 10.3 Nov 2.7 8.6 11.2 Dec 2.5 8.4 10.9 Jan-15 2.5 8.8 11.3 Feb 2.0 9.2 11.3 Mar 1.8 7.2 9.1 Apr 1.8 7.4 9.2 May 1.7 7.3 9.0

1.7 6.7 8.4 * Jun Jul 1.8 RADIO DATA MISSNG 6.6 8.3

Aug 1.7 7.3 9.0 TV requests Sep 1.9 9.2 11.1 in inflated Oct 1.9 8.2 10.1 Sept

Nov 2.0 8.4 10.3 Dec 1.8 8.2 10.0 Jan-16 2.1 8.1 10.2 Feb 2.1 8.2 10.3 Mar 2.1 7.9 9.9 Apr 2.1 7.4 9.5 May 2.0 6.8 8.8 Jun 2.0 7.6 9.7 TV only: Monthly requests to BBC iPlayer year-on-year

This graph shows the seasonal pattern of BBC iPlayer. Because a lot of BBC iPlayer viewing is simple catch-up, there is a strong link with linear TV – so highest in autumn and winter; however, June’s major sporting events (in particular Euro 2016) has led to a significant difference this month compared to the normal seasonal trend. TV requests increased by +9% in June, up to their highest-ever June performance of 229m requests.

300 TV requests inflated 2016 June 2016: in Sept 229m 2015 250 2014 2013 DATA MISSING (2015) 2012 200 2011 DATA MISSING (2014) 2010 150 LONDON 2009 OLYMPICS

100

50 BBC iPlayer monthly requests (millions) BBCrequests iPlayermonthly

0 Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec

* Figures now include requests for programmes only on iPlayer. Slide 6 Sept 2015 saw inflated TV requests. Please refer to slide 12 for guide notes Weekly unique browsers to BBC iPlayer

As well as measuring the number of requests for programmes, we also measure unique browsers to BBC iPlayer and iPlayer Radio. “Unique browsers” is an industry-standard measure of unique devices/web browsers (not individuals) accessing a service. If a person uses a different device at work and at home, or uses two different browsers on computer, they would count as two unique browsers. Conversely, if multiple users watch or listen on the same device/browser, only one unique browser would be counted. In June 2016 we saw an average of 19.9m unique browsers per week to BBC iPlayer (TV and BBC iPlayer Radio), the highest level of unique browsers on record to date.

20 19.94028 16.979274 15 All BBC iPlayer Browsers

BBC iPlayer (TV) 10

Millions BBC iPlayer Radio

5 5.5163344

iPlayer Radio browsers were over-counted in September ; this affects both radio and total browser numbers here. 0 Jan Mar May Jul Sep Nov Jan Mar May Jul Sep Nov Jan Mar May 14 15 16

Source – ComScore (Digital Analytix) Slide 7 TV and radio: Requests for programmes by device type

The month-on-month increase from May to June was seen across all device types. The increase was most noticeable on computers, with requests from those devices increasing from 76m to 85m month-on-month.

Number of requests (millions) % of requests TV requests inflated (Sep) SOME RADIO DATA MISSING* ---- SOME DATA MISSING * ---- Unknown 2% 3% 3% 3% 3% 3% 3% 3% TV requests 9% 7% 5% 7% 6% 6% 5% 7% 9% 6% 2% 2% 5% 6% 7% 7% 7% 7% 7% 7% 7% 352 inflated 2% 4% 4% 5% 7% 6% 334 10% 9% 315 315 Internet TV / 11% 2% 9% 12%12% 11% 11% 14%15% 14% 24% 31 313310 309 308 3% 10% 11% 15%16% 15% 15% 15% 298 connected devices 3% 3% 5 30 286 290 3% 3% 3% 3% 3% 21 281275 280 278 18 7 8 8 3% 10% 3% 2% 2% 2% 2% 2% 40 21 9 10 273 2% 6 258 38 20 20 21 23 10 TV platform 30 14 251 21 9 5% 10 6 20 16 19 20 9 21 29%34% 9 11 34 43 45 45 19 operators 28% 31% 28% 24 10 12 18 34 45 50 29%29% 27% 29%30% 28% 29% 28% 28%28% 5 34 15 12 9 8 7 42 43 28% 29% 25 11 27 16 9 6 40 Games consoles 100 8 8 28 6 6 6 26% 92 29 7 10 6 94 7 92 95 88 90 84 82 76 87 85 87 82 85 25% 73 76 Computers 24% 24% 23%23% 22% 24% 73 22% 21%21% 21% 21% 20% 21%21% 20% 19% 84 18% 79 66 64 65 67 67 63 62 61 63 63 58 54 Tablets 62 56 61 54 43% 25%25% 24% 25% 24% 24%25% 24% 81 23% 24% 24% 24%20% 24% 24% 24% 23%22% 78 70 65 66 60 65 67 68 74 73 74 77 70 69 70 69 71 Mobile devices

TOTAL Jul Jul Jun Jun Jun Jun Apr Apr Feb Feb Sep Oct Feb Feb Sep Apr Apr Oct Mar Mar Mar Mar Aug Nov Nov Dec Aug Dec May May May May Jan-15 Jan-16 Jan-15 Jan-16

Notes: Internet TV / connected devices include Freeview and Freesat smart TVs, set-top-boxes and devices like Roku and blu-ray DVD players. TV platform operators include Virgin Media, Sky, YouView and BT Vision. Games consoles comprise Sony Playstation, Nintendo Wii and Microsoft XBox. Unknown devices are historically mostly due to online radio services such as the TuneIn radio app, or more recently due to changes to TV devices.

* Figures now include requests for programmes only on iPlayer. Slide 8 Please refer to slide 12 for guide notes TV only: Requests for programmes by device type

When looking at TV-only requests, the picture is broadly the same as for overall requests. Increases were seen across all device types, meaning that the share between devices has remained consistent, but requests from computers have increased the most.

Number of requests (millions) % of requests TV requests TV requests inflated Unknown inflated 273 276 5% 6% 6% 6% 3% 3% 3% 4% 4% 4% 4% 4% 259 9% 7% 7% 8% 11% 7% 255 252 253 2% 8% 8% 14 250 2% 3% 6% 8% 9% 9% 9% 9% 9% 29 239 244 4% 5% 6% 8% 5 Internet TV / 15% 11% 8% 17 225 226 226 17 7 8 8 229 12% 6 222 10 222 connected devices 14% 14% 40 20 21 21 8 210 2% 11%15% 15% 17%18% 18% 31% 203 38 20 10 4% 12% 13% 19% 19%19% 19% 30 14 16 200 21 23 9 4% 20% 20 18 3% 3% 10 6 9 21 3% 3% 9 11 34 43 45 20 TV platform operators 4% 12% 3% 3% 3% 3% 24 10 14 12 18 34 45 19 3% 3% 3% 3% 12 45 50 3% 5 25 34 11 9 8 43 25%26% 31% 67 27 9 7 42 25% 6% 67 28 16 28%26% 25% 8 8 29 10 6 6 40 Games consoles 25% 27%29% 27% 26% 7 6 6 26% 26%26% 28% 69 7 69 6 26% 72 68 66 23% 61 59 57 64 63 64 51 58 63 50 55 Computers 28%28% 77 72 27% 26% 25%25% 25% 23% 60 57 22%22% 22% 22% 22% 21%21% 55 56 53 55 55 56 22% 20% 49 52 52 53 53 45 19% 48 44 Tablets 38%

60 57 47 43 43 43 43 48 47 48 46 22%22% 21% 19% 20% 39 42 42 38 39 38 41 19% 20% 19%16% 19% 19% 19% 19% 18% 16% 18% 18% 18% Mobile devices Jul Jun Jun Feb Feb Apr Apr Sep Jul Oct Mar Mar Aug Dec Nov May May Jun Jun Apr Apr Feb Feb Sep Oct Mar Mar Aug Nov Dec TOTAL May May Jan-15 Jan-16 Jan-15 Jan-16

Notes: Internet TV / connected devices include Freeview and Freesat smart TVs, set-top-boxes and devices like Roku. TV platform operators include Virgin Media, Sky, YouView and BT Vision. Games consoles comprise Sony Playstation, Nintendo Wii and Microsoft XBox.

* Figures now include requests for programmes only on iPlayer. Slide 9 Please refer to slide 12 for guide notes iPlayer Radio only: Requests for programmes by device type

There were 60m radio requests recorded in June. Note though, some data is not being counted following changes to radio streaming - find out more here: http://www.bbc.co.uk/blogs/internet/entries/977a1954-658f-4fb2-a23c-71680c49882f

% of requests Number of requests (millions) RADIO DATA MISSING* 79 1% 0% 1% 1% 1% 0% 1% 1% 1% 0% 0% 0% 0% 0% 0% 0% RADIO DATA MISSING* 7%

17 Unknown 22% 65 64 64 62 36% 36% 34% 35% 0 0 60 38% 37% 37% 36% 60 0 Internet TV / connected 41% 41% 39% 39% 58 58 59 45% 44% 43% 45% 57 57 56 0 0 devices 55 0 0 0 0 53 54 53 TV platform operators 44% 4 0 0 51 0 0 24 23 23 0 21 21 22 Games consoles 23 23 23 20 16% 33 42% 16% 16% 15% 26 22 20 Computers 17% 17% 16% 16% 23 23 16% 16% 16% 25 23 14% 16% 14% 14% 13% 11 10 10 10 Tablets 9 9 12% 9 9 10 9 8 9 Mobile devices 8 7 7 7 7 7 9% TOTAL 48% 48% 50% 49% 43% 43% 45% 43% 44% 45% 46% 46% 47% 30 30 31 31 40% 42% 41% 28 30 36% 25 26 26 26 23 23 24 24 21 20 22 21 27% Jul Jun Jun Apr Apr Feb Feb Jul Sep Oct Mar Mar Nov Aug Dec May May Jun Jun Feb Feb Sep Apr Apr Oct Mar Mar Nov Aug Dec May May Jan-15 Jan-16 Jan-15 Jan-16

Notes: Internet TV / connected devices include Freeview and Freesat smart TVs, set-top-boxes and devices like Roku and blu-ray DVD players. TV platform operators include Virgin Media, Sky, YouView. Games consoles comprise Sony Playstation, Nintendo Wii and Microsoft XBox. Unknown devices are historically mostly due to online radio services such as the TuneIn radio app, which we were unable to classify accurately by device.

* Figures now include requests for programmes only on iPlayer. Slide 10 Please refer to slide 12 for guide notes TV and radio requests: live vs catch-up online requests

Live TV viewing in BBC iPlayer increased to 11% of total viewing in June, driven by live sports events, most significantly the England v Wales UEFA Euro 2016 game which kicked off at 2pm on a Thursday and therefore attracted large numbers who were viewing whilst not in front of a TV set. This is the highest level since mid-2014. (Some live-listening radio data is missing currently, so radio trends should be treated with caution.) % requests for TV programmes % requests for iPlayer Radio programmes * SOME DATA MISSING SINCE FEBRUARY 2015 8% 8% 8% 9% 8% 9% 7% 7% 8% 8% 8% 7% 7% 7% 7% 9% 9% 11% 63 64 65 64 65 65 65 66 67 67 68 70 72 73 73 73 75 80 93% 93% 93% 93% 93% 93% 92% 92% 92% 92% 92% 92% 92% 91% 91% 91% 91% 89% 37 36 35 36 35 35 35 34 33 33 32 30 28 27 27 27 25 20 Jul Jul Jun Jun Apr Apr Feb Feb Sep Jun Jun Oct Apr Apr Feb Feb Mar Mar Sep Nov Aug Oct Dec Mar Mar Nov Aug Dec May May May May Jan-15 Jan-16 Jan-15 Jan-16 On-demand Simulcast On-demand Simulcast

Please refer to slide 12 for guide notes Slide 11 Notes for figures in this report Requests for Android devices were undercounted from 16th to 31st March 2016 due to the latest app release. Console Requests decreased in January due to Xbox figures being undercounted from 12th January. TV requests were inflated between 25th August and 29th September by around 18-25%, please treat these figures with caution. iPlayer Radio Unique Browser figures were over counted in September as a result of inflated Android app figures. In August we added requests for programmes which are only on iPlayer to the totals for programmes previously shown on linear TV. On average this has boosted the totals by 2%. This data has been back-dated to January 2014. Some changes were made to radio streaming services in February , which has resulted in gaps in our reporting for some streams. Find out more on the BBC Internet blog. Some TV request data was not captured in March 2015. We estimate around 17m requests are missing from TV platforms in March. Some TV request data is also missing for 2014 - about 3.5m requests in August and 11.5m requests in September from computer devices, and about 6m requests are missing in November, across all device types. We are not including these estimates in the graphs in this report. The remainder of this report excludes data from Virgin Media cable and Sky. Virgin Media cable is not included as the data arrives later than BBC internal AV stats and Sky is treated separately as it is not currently consolidated within BBC Digital Analytics systems. These notes apply to all the data in this pack and should be included as footnotes when quoting any of these figures. A glossary is on page 20. • Requests data is collected via a BBC internal data warehouse (BBC iStats). The methodology adheres to industry standard guidelines as defined by JICWEBs and ABCe, with the exception that the BBC data is based on a 25% sample of users and not 100%. The BBC are working towards 100% sample over the coming months. Unique browser data is reported by the Comscore Digital Analytix tool.

• In 2009 the BBC refined its methodology for measuring AV requests, so figures for 2007/8 are not comparable. • Note on the top 20 lists for TV and radio episodes: these show the most-requested individual episodes for the month, for interest, but only represent a fraction of all the episodes available on iPlayer. They are indicative only, since they do not represent total request numbers per series. • Unless specified otherwise, figures include requests for both on-demand catch-up (streams and downloads), or views of live simulcasts. We cannot report download playback due to data privacy restrictions. All data is for the UK only and excludes listening outside the UK

• This data includes requests via BBC iPlayer on any BBC website – whether on a programme, channel or station page, via the pop-out console, or on the BBC iPlayer website itself.

• This report does not include requests for web-only content (such as online news or sport coverage) – only requests for full-length programmes which have been transmitted on a TV channel or radio station.

• Please quote the source of request figures as “BBC Digital Analytics”.

Slide 12 BBC iPlayer - top 20 TV episodes, June 2016 (excluding Virgin Media cable and Sky)

The appeal of a ‘Home Nations’ football match, played during office hours, proved a winning combination for BBC iPlayer, with the England v Wales match in UEFA Euro 2016 being, by far, the most requested thing in June. Top Gear continued to be popular as usual, and new dramas Versailles and New Blood rounded out the top 5 episodes, along with EastEnders.

BBC iPlayer Top 20 TV episodes – All BBC iPlayer Top 20 TV episodes – Total requests per ep. Total requests per ep. most requested episode per series Live Euro 2016 England v Wales 2,844,000 Match of the Day Live Euro 2016 England v Wales 2,844,000 Top Gear Series 23 Episode 2 1,426,000 Top Gear Series 23 Episode 2 1,426,000 Versailles Episode 1 1,413,000 Versailles Episode 1 1,413,000 EastEnders 10/06/16 1,356,000 EastEnders 10/06/16 1,356,000 New Blood Case 1, Part 1 1,245,000 New Blood Case 1, Part 1 1,245,000 EastEnders 14/06/16 1,238,000 Peaky Blinders Series 3 Episode 5 883,000 Top Gear Series 23 Episode 3 1,200,000 The Disappearance Episode 1 882,000 EastEnders 03/06/16 1,196,000 The Living and the Dead Episode 1 796,000 EastEnders 09/06/16 1,155,000 EU Referendum - The Result Part Three 23/06/2016 795,000 EastEnders 02/06/16 1,143,000 Series 51 Episode 9 708,000 EastEnders 17/06/16 1,140,000 Glastonbury 2016 Saturday Part 3 25/06/2016 678,000 EastEnders 21/06/16 1,040,000 In the Club Series 2 Episode 6 672,000 EastEnders 16/06/2016 1,026,000 The Musketeers Series 3 Episode 1 654,000 EastEnders 07/06/16 1,025,000 Koko: The Gorilla Who Talks to People 15/06/16 645,000 EastEnders 24/06/16 1,014,000 The Millionaires' Holiday Club Episode 1 639,000 EastEnders 06/06/2016 989,000 Match of the Day Euro 2016 Spain v Italy 27/06/2016 619,000 New Blood Case 1, Part 2 958,000 Casualty Series 30 Episode 37 609,000 Top Gear Series 23 Episode 4 901,000 City in the Sky Episode 1 577,000 EastEnders 27/06/16 895,000 Mock the Week Series 15 Episode 1 559,000 Peaky Blinders Series 3 Episode 5 883,000 The Great British Sewing Bee Series 4 Episode 4 553,000

Please refer to slide 12 for guide notes Slide 13 BBC iPlayer Radio - top 20 radio episodes, June 2016

In a similar story for radio in June, the England v Wales match in UEFA Euro 2016, was also most popular (coverage from BBC Radio 5 live Sport, which delivered 263k requests to BBC iPlayer Radio). Elsewhere, continued its strong run, along with and .

BBC iPlayer Top 20 Radio episodes – BBC iPlayer Top 20 Radio episodes – All Total requests per ep. Total requests per ep. most requested episode per series 5 live Sport Euro 2016 England v Wales 16/06/2016 263,000 5 live Sport Euro 2016 England v Wales 16/06/2016 263,000 The News Quiz Series 90 Episode 9 208,000 The News Quiz Series 90 Episode 9 208,000 The News Quiz Series 90 Episode 8 182,000 Dead Ringers Series 16 Episode 2 142,000 Dead Ringers Series 16 Episode 2 142,000 The Archers 06/06/16 142,000 The Archers 06/06/16 142,000 Series 75 Episode 4 116,000 The Archers 01/06/16 138,000 Today 24/06/16 108,000 The Archers 03/06/16 136,000 The Vote Now Show 19/06/2016 105,000 The Archers 05/06/16 136,000 England v Sri Lanka - Day 2 10/06/2016 99,000 The Archers 08/06/16 135,000 Death at 18/06/16 97,000 The Archers 07/06/16 134,000 I' Sorry I Haven't A Clue Series 65 Episode 1 97,000 The Archers 13/06/16 133,000 The Chris Evans Breakfast Show 24/06/2016 87,000 The Archers 02/06/16 131,000 The Show with Nick Grimshaw 21/06/16 82,000 The Archers 10/06/16 130,000 The Archers 12/06/16 82,000 The Archers 12/06/16 129,000 5 live Breakfast 24/06/16 82,000 The Archers 20/06/16 128,000 09/06/2016 81,000 The Archers 09/06/16 128,000 David Nott 05/06/2016 79,000 The Archers 14/06/16 128,000 Scott and Chris sit in for Grimmy 24/06/2016 75,000 The Archers 19/06/16 126,000 5 live Sport 05/06/16 73,000 The Archers 15/06/16 126,000 News Quiz Extra Series 17 Episode 9 70,000 The Archers 23/06/16 121,000 24/06/16 70,000

Please refer to slide 12 for guide notes Slide 14 BBC iPlayer - top 20 TV episodes, May 2016 (excluding Virgin Media cable and Sky)

With Top Gear returning at the end of May, Episode 1 proved popular on BBC iPlayer, topping the charts and delivering just over 1.4 million requests. Returning series Peaky Blinders also performed well, and it was a strong month for EastEnders, with 14 episodes getting over a million requests. BBC iPlayer exclusive : Last Orders added another 594k requests.

BBC iPlayer Top 20 TV episodes – All BBC iPlayer Top 20 TV episodes – Total requests per ep. Total requests per ep. most requested episode per series Top Gear Series 23 Episode 1 1,443,000 Top Gear Series 23 Episode 1 1,443,000 EastEnders 20/05/16 1,328,000 EastEnders 20/05/16 1,328,000 EastEnders 17/05/16 1,318,000 Peaky Blinders Series 3 Episode 1 1,302,000 Peaky Blinders Series 3 Episode 1 1,302,000 Undercover Episode 5 1,154,000 EastEnders 24/05/16 1,239,000 In the Club Series 2 Episode 1 967,000 EastEnders 04/05/16 1,178,000 Have I Got News for You Series 51 Episode 6 758,000 EastEnders 19/05/16 1,174,000 MasterChef Series 12 Episode 25 716,000 EastEnders 10/05/16 1,168,000 The Show Series 19 Episode 8 678,000 EastEnders 27/05/16 1,154,000 Louis Theroux: A Different Brain 15/05/2016 667,000 Undercover Episode 5 1,154,000 Peter Kay's Shuffle Episode 3 632,000 EastEnders 23/05/16 1,151,000 Love, Nina Episode 1 628,000 EastEnders 26/05/16 1,125,000 Upstart Crow Episode 1 569,000 EastEnders 16/05/16 1,050,000 The Great British Sewing Bee Series Episode 1 556,000 EastEnders 05/05/16 1,044,000 The Hollow Crown Episode 1 540,000 EastEnders 13/05/16 1,031,000 Hillsborough 08/05/16 540,000 EastEnders 06/05/16 1,003,000 Drugs Map of Britain Manchester: Heroin Haters 535,000 EastEnders 09/05/16 1,002,000 Casualty Series 30 Episode 34 534,000 In the Club Series 2 Episode 1 967,000 United States of Hate: Muslims Under Attack 532,000 EastEnders 12/05/16 954,000 Eurovision Song Contest 2016 Grand Final Episode 4 519,000 EastEnders 02/05/16 951,000 Wallander Series 4 Episode 1 488,000

Please refer to slide 12 for guide notes Slide 15 BBC iPlayer Radio - top 20 radio episodes, May 2016

Desert Island Discs from 8th May (featuring guest Tom Hanks) was the most popular episode on BBC iPlayer Radio, delivering 241k requests. The Unbelievable Truth, Annie Mac and The News Quiz round out the top episodes for May.

BBC iPlayer Top 20 Radio episodes – BBC iPlayer Top 20 Radio episodes – All Total requests per ep. Total requests per ep. most requested episode per series Desert Island Discs 08/05/2016 241,000 Desert Island Discs 08/05/2016 241,000 The Unbelievable Truth Series 16 Episode 6 201,000 The Unbelievable Truth Series 16 Episode 6 201,000 Annie Mac 25/04/2016 199,000 Annie Mac 25/04/2016 199,000 The News Quiz Series 90 Episode 4 174,000 The News Quiz Series 90 Episode 4 174,000 The News Quiz Series 90 Episode 6 166,000 The Archers 05/05/16 157,000 The Archers 05/05/16 157,000 Test Match Special England v Sri Lanka - Day 2 20/05/2016 117,000 The News Quiz Series 90 Episode 5 154,000 Just a Minute Series 75 Episode 1 105,000 The Archers 01/05/16 150,000 5 live Sport Prem League Football Chelsea v Tottenham 102,000 The Archers 12/05/16 149,000 The Chris Evans Breakfast Show 06/05/2016 102,000 The Archers 09/05/16 146,000 5 live Sport 01/05/16 100,000 The Archers 10/05/16 145,000 The Radio 1 Breakfast Show 06/05/2016 99,000 The Archers 23/05/16 144,000 Wimsey The Nine Tailors Episode 1 93,000 The Archers 08/05/16 143,000 Scott Mills 20/05/2016 91,000 The Archers 11/05/16 142,000 The Archers Omnibus 01/05/16 83,000 The Archers 02/05/16 142,000 Ken Bruce 12/05/2016 77,000 The Archers 04/05/16 141,000 News Quiz Extra Series 17 Episode 4 75,000 The Archers 24/05/16 140,000 Stiff Upper Lip, Jeeves Ep1 74,000 The Archers 22/05/16 139,000 Jeremy Vine 11/05/16 64,000 The Archers 03/05/16 138,000 Heresy Series 10 Episode 1 64,000 The Unbelievable Truth Series 16 Episode 5 135,000 Annie Mac's Friday Night 06/05/2016 62,000

Please refer to slide 12 for guide notes Slide 16 BBC iPlayer - top 20 TV episodes, April 2016 (excluding Virgin Media cable and Sky)

Episode 1 of new series Undercover topped the charts in April, delivering just under 1.4 million requests. Dramas overall performed strongly, including BBC Three’s Murdered by My Father (almost 1.2m requests) and Series 3 of Line of Duty which continued to gain requests in April. BBC Three’s documentary Drugs Map of Britain - Wolverhampton, which was only available online, earned 671k requests and earned a place in the most requested episode per series list.

BBC iPlayer Top 20 TV episodes – All BBC iPlayer Top 20 TV episodes – Total requests per ep. Total requests per ep. most requested episode per series Undercover Episode 1 1,374,000 Undercover Episode 1 1,374,000 Murdered by My Father 1,140,000 Murdered by My Father 1,140,000 Line of Duty Series 3 Episode 2 1,134,000 Line of Duty Series 3 Episode 2 1,134,000 Line of Duty Series 3 Episode 3 1,043,000 EastEnders 01/04/16 1,040,000 EastEnders 01/04/16 1,040,000 The A Word Episode 3 896,000 EastEnders 12/04/16 1,028,000 Louis Theroux Drinking to Oblivion 24/04/2016 815,000 EastEnders 15/04/16 1,006,000 Peter Kay's Comedy Shuffle Episode 1 768,000 EastEnders 08/04/16 989,000 The Voice UK Series 5 Live Semi-Final Episode 13 671,000 EastEnders 22/04/16 982,000 Drugs Map of Britain - Wolverhampton 671,000 EastEnders 19/04/16 982,000 Thirteen Episode 5 655,000 EastEnders 05/04/16 978,000 Have I Got News for You Series 51 Episode 2 654,000 Undercover Episode 2 977,000 Elizabeth at 90 - A Family Tribute 21/04/16 653,000 EastEnders 11/04/2016 972,000 Five Star Babies: Inside the Portland Hospital Episode 1 634,000 EastEnders 14/04/16 966,000 How To Stay Young Episode 1 621,000 EastEnders 07/04/16 962,000 The People v OJ Simpson Episode 8 598,000 Line of Duty Series 3 Episode 4 961,000 Michael McIntyre's Big Show Episode 1 585,000 EastEnders 27/04/16 943,000 Bake Off Creme de la Creme Episode 2 542,000 EastEnders 21/04/16 928,000 The Graham Norton Show Series 19 Episode 3 542,000 EastEnders 18/04/16 919,000 MasterChef Series 12 Episode 9 536,000 The A Word Episode 3 896,000 I Want My Wife Back Episode 1 511,000

Please refer to slide 12 for guide notes Slide 17 BBC iPlayer Radio - top 20 radio episodes, April 2016

The Archers delivered high numbers of requests in April. The episode from 3rd April, in which the domestic abuse storyline reached its crescendo, received 375k requests, whilst the next few episodes from the same week made up the remainder of the top 5 titles.

BBC iPlayer Top 20 Radio episodes – BBC iPlayer Top 20 Radio episodes – All Total requests per ep. Total requests per ep. most requested episode per series The Archers 03/04/16 375,000 The Archers 03/04/16 375,000 The Archers 04/04/16 262,000 The News Quiz Series 90 Episode 1 183,000 The Archers 05/04/16 242,000 The Unbelievable Truth Series 16 Episode 2 174,000 The Archers 06/04/16 222,000 Series 48 Episode 6 152,000 The Archers 07/04/16 196,000 Annie Mac 25/04/2016 139,000 The Archers 11/04/16 185,000 The Archers Omnibus 03/04/16 115,000 The News Quiz Series 90 Episode 1 183,000 World Twenty20 Cricket England v West Indies 03/04/2016 106,000 The Archers 08/04/16 182,000 The Chris Evans Breakfast Show 22/04/2016 105,000 The Archers 12/04/16 178,000 Scott Mills sits in for Grimmy 29/04/2016 105,000 The Archers 10/04/16 178,000 The Radio 1 Breakfast Show 14/04/2016 93,000 The Unbelievable Truth Series 16 Episode 2 174,000 Sir Arthur Conan Doyle - The Lost Special 18/02/12 87,000 The Unbelievable Truth Series 16 Episode 3 171,000 Charles Paris Mystery: A Decent Interval Episode 4 80,000 The Archers 01/04/16 171,000 Ken Bruce 22/04/2016 79,000 The Archers 13/04/16 169,000 Monsieur Pamplemousse Investigates Episode 1 76,000 The Unbelievable Truth Series 16 Episode 1 168,000 Just a Minute Series 74 Episode 6 76,000 The Archers 14/04/16 162,000 DI Cromwell - Jagged Prayer Episode 1 75,000 The Archers 20/04/16 153,000 Winston Graham - The Little Walls 09/04/16 73,000 The Archers 19/04/16 153,000 News Quiz Extra Series 17 Episode 1 72,000 The Now Show Series 48 Episode 6 152,000 Jeremy Vine 05/04/16 70,000 The Unbelievable Truth Series 16 Episode 4 151,000 The Forsyte Saga Episode 1 69,000

Please refer to slide 12 for guide notes Slide 18 BBC iPlayer – use for TV online by time of day, June 2016

The scale for each line on this graph is different – traditional TV viewing is far higher than BBC iPlayer use. However it shows the relative usage pattern by time of day – with BBC iPlayer use (for TV) being closer to the pattern of TV viewing, than of internet use, with proportionally more viewing in daytime and late peak

TV viewers TV peak – 24.0 million Internet peak – BBC iPlayer TV requests 28.4 million BBC iPlayer peak – 604,000 Internet users (any website) Note: each line has a very different scale line hasdifferent each avery Note: (seepeaks) 06:00 07:00 08:00 09:00 20:00 21:00 22:00 23:00 00:00 01:00 02:00 03:00 04:00 05:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00

Sources – TV from BARB June 2016, internet from Nielsen March 2012, BBC iPlayer from BBC iStats June 2016- see footnotes on final page for more detail

Please refer to slide 12 for guide notes Slide 19 BBC iPlayer Radio – use for radio online by time of day, June 2016

The scale for each line on this graph is different – traditional radio listening is far higher than BBC iPlayer Radio use. However it shows the relative usage pattern by time of day – with BBC iPlayer Radio being in-between the pattern of radio listening and internet use, with proportionally more listening in daytime and evening compared with the traditional linear breakfast peak. Radio listeners BBC iPlayer Radio peak Radio peak – – 136,000 13.3 million Internet peak – BBC iPlayer Radio 28.4 million requests Internet users (any website) Note: each line haseach avery Note: scale (seepeaks) different 06:00 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 00:00 01:00 02:00 03:00 04:00 05:00

Sources – radio from RAJAR Q1 2016, internet from Nielsen March 2012, BBC iPlayer from BBC iStats June 2016 - see footnotes on final page for more detail

Please refer to slide 12 for guide notes Slide 20 TV & iPlayer Product: demographics of BBC iPlayer users

BBC iPlayer usage is equally balanced between men and women across the last 4 quarters, with the largest share of audience aged 16-34. 100% 100% 18% 19% 19% 20% 21% 22% 80% 80% 23% 44% 48% 48% 49% 49% 50% 52% 55+ Women 35% 60% 60% 37% 39% 38% 40% 39% 39% 35-54 40% Men 40% 16-34 57% 52% 52% 52% 51% 50% 48% 46%

20% 20% 45% 43% 42% 40% 39%

METHOD 37% CHANGE 0% IN 2014 0% 2010 2011 2012 2013 2014 2015 2016 2010 2011 2012 2013 2014 2015 2016 Gender (latest 4 quarters) Age (latest 4 quarters) 100% 100% 18% 32% 80% 80% 36% 36% 49% 51% 52% 51% 55+ 60% 60% 38% Women 36% 34% 34% 35-54 40% Men 40% 16-34 51% 49% 48% 49% 20% 20% 44% 33% 30% 30%

0% 0% Users of BBC Home All TV viewers All Radio Users of BBC Home All TV viewers All Radio iPlayer broadband Listeners iPlayer broadband Listeners users users

Sources: ART (1000 UK adults each month) or CMI from Q1 14 onwards / BARB. Slide 21 Data up to Q1 2016, RAJAR Q1 16 Glossary • Stream – click to play instantly

• Download – save to your device to play later. We cannot report on playback of downloads due to technical and data privacy restrictions

• Users – a count of browsers accessing the online BBC iPlayer service. So, please note: if someone has a different device at work and at home, they are counted twice. If a family watches on one device together, only one browser is counted. This is the industry-standard way of counting “users” or “visitors” to websites

• Requests – the number of successful requests to stream or download a programme. We only count successful requests, where a stream or a download actually starts, rather than “clicks” which can be repeated if the user does not see an immediate reaction on the website

• Catch-up / on-demand – programmes requested after they have gone out on traditional TV/radio stations and are available on BBC iPlayer

• Live / simulcast – streaming of live TV channels / radio stations on the website, at exactly the same time as broadcast on traditional TV / radio stations

• Unique browsers – A browser is a unique and valid identifier to measure the number of device profiles requesting digital content. Device profiles may include individual browser versions on a PC, mobile phone or internet enabled device. Any single device can use multiple browsers. Extra footnotes for slides 17-18 showing data for time of day • TV data – BARB average audience, live overnights, by hour, all individuals aged 4+, Total TV • Radio data - RAJAR average audience, by hour, all adults 16+, all radio stations • BBC iPlayer - average requests, by hour, all programmes, stream & downloading, live and on-demand, UK only • Nielsen – user numbers, aged 2+ based on internet population estimate of 38 million individuals

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