WARDS: WOLLATON EAST AND LENTON ABBEY, ITEM NO: WOLLATON WEST WOLLATON AND LENTON ABBEY AREA COMMITTEE 9 MARCH 2006 REPORT OF CHIEF RISK OFFICER NOTTINGHAM CITY COUNCIL RESIDENTS SURVEY 2005 - IMPLICATIONS FOR WOLLATON AND LENTON ABBEY AREA COMMITTEE 1.0 SUMMARY 1.1 The report highlights the key Area 7 results of the 2 nd Market and Opinion Research International (MORI) Nottingham Resident Survey undertaken in October/November 2005. It provides robust data that reflects the perceptions of Area 7 residents on key quality of life, anti social behaviour and corporate satisfaction indicators/figures 2.0 RECOMMENDATIONS IT IS RECOMMENDED that the Committee: − Note the Area 7 findings − Note that Council Departments will analyse the data presented by Mori and integrate them into their service planning processes for 2006/2007 − Note that information from the survey is to be used to develop the Community Plan. 3 BACKGROUND INFORMATION 3.1 In October/November 2005 MORI undertook Nottingham’s 2 nd Residents survey. The Council worked in partnership with One Nottingham who wished to engage city residents as part of the safer and stronger communities’ strand of Neighbourhood Renewal, focussing on local communities’ quality of life. In total 2,033 City residents took part of these 207 are Area 7 residents. 3.2 It is worth noting that the survey dealt with residents’ perceptions at the time the survey was conducted rather than facts . Residents’ perceptions, therefore, may not accurately represent the level and quality of services that are currently provided in Area 7 and Nottingham as a whole. One of the challenges will be to link these perceptions with other data that is available, for example, performance indicators or other measurements of service quality. 4 AREA 7 KEY FINDINGS 4.1 The following table provides comparative data for Area 7 on 2004, 2005 and Nottingham as whole (2005) data 2004 2005 +/ - Nottm Signft Whole Chng Satisfaction with the way the Council runs things 36% 49% +13 54% Y % Who are satisfied with their local area as a place to live 71% 80% +9 68% N % Who are not satisfied with their local area as a place to live 12% 11% -1 19% N % Who feel their neighbourhood has got better in the last 2 - 6% - 13% n/a years % Who feel their neighbourhood has got worse in the last 2 - 38% - 36% n/a years % Who are satisfied with Nottingham as whole as a place to 59% 65% +6 70% N live % Who are not satisfied with Nottingham as whole as a place 21% 12% -9 16% Y to live Feel safe in the city centre in the day 76% 91% +15 89% Y Feel safe in the city centre after dark 30% 26% -4 32% N Feel safe in the local neighbourhood in the day 94% 95% +1 90% N Feel safe in the local neighbourhood after dark 60% 60% - 46% n/a Sense of belonging to local neighb ourhood 66% 76% +10 Y Sense of belonging to Nottingham City 72% 70% -2 78% N % Who agree that people from different ethnic backgrounds 72% 77% +5 70% N that get on well together % Who agree that their area is a place where people respect 75% 79% +4 69% N ethnic differences % Who say that by working together local residents can 54% 46% -8 55% N influence decisions affecting their local area % Who agree that they can personally influence decisions 21% 28% +7 52% N affecting their neighbourhood % Who feel noisy neighbours or loud parties are a very/fairly 16% 4% -12 17% Y problem in their local neighbourhood % Who feel teenagers hanging around on the streets are a 37% 25% -12 43% Y very/fairly problem in their local neighbourhood % Who feel vandalism, graffiti and other deliberate damage to 39% 22% -17 42% Y property or vehicles is a very/fairly problem in their local neighbourhood % Who feel people being attacked because of their skin 10% 4% -6 14% Y colour, ethnic origins or religion is a very/fairly problem in their local neighbourhood % Who feel people using or dealing drugs is a very/fairly 17% 11% -6 37% N problem in their local neighbourhood % Who feel people being drunk and rowdy in public places is a 20% 6% -14 28% Y very/fairly problem in their local neighbourhood % Who feel people sleeping rough on the streets or in other 6% 3% -3 11% N public places is a problem in their local neighbourhood % Who feel rubbish and litter lying around is a very/fairly 36% 22% -14 49% Y problem in their local neighbourhood % Who feel abandoned or burnt out cars are a very/fairly 12% 5% -7 18% Y problem in their local neighbourhood % Who feel people are being attacked because of their - 2% - 9% n/a disability is a problem in their local neighbourhood % Who feel people being attacked because of their sexual 4% 2% -2 8% Y orientation is a very/fairly problem in their local neighbourhood 4.2 Positive Aspects of life in Area 7 4.3 Respondents across the City where asked what where the positive aspects about life in Nottingham, the following table provides the top 5 aspects for Area 7 residents: 1 Shops 47% 2 Transport 30% 3= Quiet Area 23% 3= Health Centres 23% 5 Appearance 22% 4.4 Priorities for improving life in Area 7 4.5 Respondents across the City where asked what should the priorities be for improving life in Nottingham, the following table provides the top 5 aspects for Area 7 residents: 1 Safety/Crime 50% 2 Affordable homes 33% 3 Better schools 30% 4 Reducing litter 22% 5 Better Recycling 20% 4.7 When looking at perceived Anti Social Behaviour; Area 7 residents were consistently the lowest Area across the City saying that individual ASB issues were a problem. Crime or anti -social Lowest scoring area (and Highest scoring area (and behaviour % saying is a problem) % saying is a problem) Noisy neighbours or loud Area 7 (4%) Area 8 (26%) parties Teenagers hanging around Area 7 (25%) Area 2 (54%) street Vandalism or graffiti Area 7 (22%) Area 8 (47%) People being attacked for Area 7 (4%) Areas 4 (24%) their skin colour/ethnic origin People using or dealing in Area 7 (11%) Area 6 (53%) drugs People being drunk or Area 7 (6%) Area 8 (47%) rowdy People sleeping rough on Area 7 (3%) Areas 4 (23%) the streets Rubbish or litter lying Area 7 (22%) Area 8 (65%) around Abandoned or burnt out Area 7 (5%) Area 1 (26%) cars People being attacked Area 7 (2%) Area 4 (14%) because of their disability People being attacked Area 7 (2%) Area 8 (13%) because of their sexual orientation 5.0 FINANCIAL IMPLICATIONS None 6.0 LEGAL IMPLICATIONS None. 7 EQUAL OPPORTUNITIES IMPLICATIONS The consideration of residents feed back in the planning and delivering of services will ensure that the council meets the needs of all its residents. 10 List of background papers other than published works or those disclosing confidential or exempt information Area Performance Monitoring file. 11 Published documents referred to in compiling this report None. Tony McGovern Chief Risk Officer The Guildhall South Sherwood Street Nottingham NG1 4BT Telephone number: 0115-915-4225 Email address: [email protected] Contact Officers Shahid Sharif Service Manager Customer & Information Services Telephone number: 9154549 Email address: [email protected] WARDS AFFECTED: ALL OVERVIEW AND SCRUTINY COMMITTEE 16 FEBRUARY 2006 REPORT OF CHIEF RISK OFFICER NOTTINGHAM CITY COUNCIL RESIDENTS SURVEY 2005 1.0 SUMMARY 1.1 The report highlights the key citywide results of the 2 nd Market and Opinion Research International (Mori) Resident Survey undertaken in October/November 2005. It provides robust data down to Area level that reflects the perceptions of city residents on key quality of life, corporate and service satisfaction measures and access to services. 2.0 MATTERS FOR CONSIDERATION 2.1 The committee is asked to: − Receive the Key Findings report − Note the progress made on satisfaction percentage figures across the council − Note that Departments will analyse the data presented by Mori and integrate them into their service planning processes for 2006/2007 − Note that information from the survey is to be used to develop the Community Plan. − Request that area co-ordinators and appropriate council officers take a report of the findings to each Area Committee to consider the issues of concern identified for each Area. 3 BACKGROUND INFORMATION 3.1 Nottingham City Council, like other local authorities has a statutory obligation to undertake a Best Value Performance Indicator (BVPI) General Satisfaction Survey every 3 years; the last survey was undertaken in 2003. To allow for the annual tracking of satisfaction figures and quality of life indicators Mori were commissioned in 2004 to undertake a “Gap Year” Residents surveys 3.2 In October/November 2005 2,033 City residents took part in a “Gap Year” survey. The Council worked in partnership with One Nottingham who wished to engage city residents as part of the safer and stronger communities strand of Neighbourhood Renewal, focussing on local communities quality of life. 3.3 A separate report will be produced by Mori for One Nottingham and made available to Nottingham City Council it will examine the findings in greater detail with respect to the six most deprived wards in the City (i.e. St Anns, Aspley, Bulwell, Arboretum, Bridge and Bestwood), Neighbourhood Renewal Fund (NRF) Super Output Areas and the main Black Minority Ethnic (BME) categories. 3.4 The Office of the Deputy Prime Minister (ODPM) recently published a report ‘Improving Delivery of Mainstream Services in Deprived Areas – the role of community involvement’; this report demonstrated the importance of involving the community in all stages of service provision and improvement.