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For Inquiries, Comments and Consultation Tokyo Disney Resort Information Center 0570-00-8632 (9:00 a.m. – 5:00 p.m.) From some mobile phones and IP phones, please call 045-330-5211. From overseas, please call +81-45-330-5211. 1-1 Maihama, Urayasu-shi, Chiba-ken 279-8511, Japan Automated Voice Information Service 0570-00-3932 (available 24 hours / in Japanese only) Tokyo Disney Resort Official Website Inquiry Form https://www.tokyodisneyresort.jp/en/tdr/bfree/info For Information on Driving to the Resort, Area Traffic, and Parking Tokyo Disney Resort Traffic Information Telephone Service 0570-00-3388 (available 24 hours / in Japanese only) The Automated Voice Information Service and Traffic Information Telephone Service are not accessible from mobile phones, IP phones, or international numbers. Note: The inquiry form is for Guests who cannot use a telephone. Tokyo Disney Resort Official Website in English https://www.tokyodisneyresort.jp/en/index.html Also available in Chinese, Indonesian, Japanese, Korean, and Thai As of Nov. 2019 Tokyo Disney Resort Information Tokyo Disney Resort Information The following facilities provide assistance to enhance your enjoyment of the Resort. Welcome to Tokyo Disney Resort®! Tokyo Disneyland® Tokyo DisneySea® Main Street House Guest Relations This Tokyo Disney Resort Information Book provides information on services and facilities available for Guests with disabilities, temporary impairments, or who require extra assistance, as well as expectant mothers and persons of advanced age, to enjoy their Resort visit to the utmost. Please use this information book as a supplement to the Tokyo Disneyland® Guide Map and the Tokyo DisneySea® Guide Map. Disney Ambassador® Hotel Tokyo DisneySea Hotel MiraCosta® Guest Service Counter Bell Desk Table of Contents Tokyo Disney Resort Information ……… 3 Tokyo DisneySea Attractions For Guests with physical disabilities…… 12 When experiencing the attractions ………… 49 For Guests in wheelchairs ………………… 12 Mediterranean Harbor ……………………… 50 For Guests with hearing disabilities ……… 12 American Waterfront ……………………… 52 For Guests with visual disabilities ………… 13 Port Discovery……………………………… 57 Tokyo Disneyland® Hotel Ikspiari® For Guests with special dietary Lost River Delta…………………………… 58 requirements ……………………………… 16 Bell Desk Information Counter (three locations) Arabian Coast……………………………… 61 List of Attractions, Entertainment Mermaid Lagoon…………………………… 63 Venues and Disney Character Greeting Facilities …………………………………… 18 Mysterious Island………………………… 66 Tokyo Disneyland Attractions When experiencing the attractions ………27 World Bazaar ………………………………28 Disney Resort Line Adventureland……………………………… 29 Office at each station Westernland………………………………… 32 Critter Country ……………………………… 35 Fantasyland………………………………… 36 Toontown…………………………………… 41 Tomorrowland……………………………… 45 Content, including attractions terms of service, may change without notice. For details, please visit the Barrier Free page on the Tokyo Disney Resort Offical Website. 2 https://www.tokyodisneyresort.jp/en/tdr/bfree.html 3 Transportation within Tokyo Disney Resort Rental Wheelchairs / Motorized Wheelchairs Tokyo Disney Resort Information Disney Resort Line Wheelchairs can be rented (for a fee) at the Stroller & Wheelchair Rentals counter inside the Parks. - Rentals may not be available depending on weather conditions, etc. This monorail system is convenient for getting around the Resort. For transportation from JR Maihama Station to Tokyo DisneySea or Tokyo DisneySea Hotel MiraCosta, please Wheelchair utilize the Disney Resort Line from Resort Gateway Station. - Children’s wheelchair also available Elevators are available at each station. ◆ Motorized Wheelchair There is a gap of 5 cm and about 3 cm difference in height between the platform and the monorail. ◆ - For Guests ages 18 and over Please see a Cast Member to use a portable slope. ◆ - Subject to availability ◆There are wheelchair spaces available in the 3rd and 4th cars of the monorail. Disney Resort Line monorail trains have Priority Seats. ◆ Battery-Assisted Push Wheelchair - Must be accompanied by a member of the Guest’s party who can operate the wheelchair properly Please note that for safety reasons, restaurants at Tokyo DisneySea does not sell or serve alcoholic beverages to Guests operating a motorized wheelchair inside the Park. Guests Accompanied by Assistance Dogs (excluding trainee dogs) Guest Parking Mobility Service Dogs, Hearing Dogs and Guide Dogs under the Law Concerning Assistance Dogs for the Disabled Parking sections for Guests with disabilities are available at the Tokyo Disney Resort Guest Parking areas. If you are permitted to enter the Parks. Guests must bring their official Assistance Dog identification document and their need parking spaces which are wider or located near the Park entrance, please ask a Cast Member at the Guest dog must wear the proper identifications as required by Japanese law. Before experiencing an attraction, please be Parking toll gate. sure to contact a Cast Member. Please note that you may not leave your Assistance Dog with the Cast Members. To experience an attraction that cannot accommodate Assistance Dogs, please have a member of your party wait with your dog outside of the attraction. Disney Resort Cruiser A convenient, complimentary shuttle bus for getting around Tokyo Disney Resort. Restaurants & Shops For assistance to board the bus using the ramp as shown below, please contact a Cast Member. Guests may enter all merchandise and food facilities with their Assistance Dog. Relief Area for Assistance Dogs Please contact a Cast Member regarding the designated area for the Assistance Dog to relieve itself. 4 5 Multi-function Restroom Tokyo Disney Resort Information Wheelchair-accessible restrooms that have more space and that have facilities for ostomates are located throughout the Parks. Tokyo Disneyland Tokyo DisneySea Multipurpose Automatic Toilet Seat Waste Multipurpose Automatic Toilet Seat Waste Themed Land Restroom Location Type of Handrail Themed Port Restroom Location Type of Handrail Seat Type Door Bidet Flushing Seat Type Door Bidet Flushing Swing-Type Swing-Type Spring-Type Spring-Type Swing-Type Swing-Type Spring-Type Spring-Type Swing-Type Swing-Type on both on both on right side on left side on right side on left side on right side on left side on right side on left side sides sides Ground level of Bon Voyage ● 1 ●●△ Ground level of Tokyo DisneySea Station ● 3 ●×● Beneath Tokyo Disneyland Gateway ● 1 ●●● Outside the Near the Storage Lockers around Tokyo ● 1 ●●● Ground level of Tokyo Disneyland Station ● 1 ●●● Park Entrances DisneySea Bus Terminal North ● ×××× Near Tokyo Disneyland Bus Terminal West ● ●●● Outside the In front of Group Sales 1 Main Entrance Ground level of Parking Structure ● 1 ●●● On the right of Valentina’s Sweets ● 1 ●●● In the Tinker Bell Section of Guest Parking DisneySea ● 1 ●●△ Plaza Area On the left of Fotografica ● 1 ●●● On the left of Guest Relations Window ● 1 ●●● On the left of Central First Aid ● 1 ●●● Near Group Sales Window ● 1 ●●△ Mediterranean On the right of Gondolier Snacks ● 1 ●●● On the left of Stroller & Wheelchair Rentals ● 1 ●●● Harbor World Bazaar On the left of Main Street House ● 1 ●●● Near the entrance to Fortress Explorations ● 1 ●●● On the left of Central First Aid ● 2 ●●● Under the DisneySea Electric Railway station ● 1 ●●● Adventureland On the left of Jungle Cruise: Wildlife Expeditions ● 1 ●●● American On the left of Tower of Terror ● 2 ●●● On the left of Theatre Orleans ● 1 ●●● Waterfront On the right of Plaza Pavilion Restaurant ● 1 ●●△ On the right of Aunt Peg’s Village Store ● 1 ●●● In front of Country Bear Theater ● 1 ●●● Port Discovery On the left of Horizon Bay Restaurant ● 2 ●●● Westernland On the right of Westernland Shootin’ Gallery ● 1 ●●● On the left of Hangar Stage ● 1 ●●● On the left of Camp Woodchuck Kitchen ● 1 ●●△ Lost River Delta On the right of Indiana Jones® Settlers’ Landing at Tom Sawyer Island ● ×●●△ ● 2 ●●● Adventure: Temple of the Crystal Skull Critter Country On the right of Rackety’s Raccoon Saloon ● 2 ●●● On the right of Sindbad’s Storybook Voyage ● 1 ●●● On the left of Queen of Hearts Banquet Hall ● ×●●△ Arabian Coast Fantasyland ● ●●● On the left of Pinocchio’s Daring Journey ● 1 ●●● On the right of Caravan Carousel 2 Toontown On the right of Roger Rabbit’s Cartoon Spin ● 2 ●●● Mermaid Lagoon In front of Kiss de Girl Fashions ● 1 ●●● On the right of Treasure Comet ● 1 ●●● Tomorrowland Mysterious Island On the left of Nautilus Gifts ● 1 ●●● On the left of Cosmic Encounter ● 1 ●●● Multipurpose Seat Type / Dimensions (mm) Multipurpose Seat Type / Dimensions (mm) W: Width of Seat W: Width of Seat D: Depth of Seat D: Depth of Seat H: Height of Seat Surface H: Height of Seat Surface 1. Stored, W: 640 / D: 1,620 / H: 500 2. Stored, W: 1,500 / D: 650 / H: 500 3. Spring Type, W: 738 / D: 1,285 / H: 479 1. Stored, W: 640 / D: 1,620 / H: 500 2. Stored, W: 1,500 / D: 650 / H: 500 3. Spring Type, W: 738 / D: 1,285 / H: 479 Waste Flushing: ●with sink for ostomates Waste Flushing: ●with sink for ostomates △Toilet seat with faucet for cleaning ostomate pouch × Not available × Not available Example of restroom Example of restroom Example of restroom Example of restroom Example of restroom (Spring-Type handrail (Spring-Type handrail (Spring-Type handrail (Spring-Type handrail (Swing-Type handrail on right side) on left side) on right side) on left side) on left side) 6 7 Guests Using a Stroller as a Wheelchair Facilities with an Elevator
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