Second Quarter Report (July-Sep 2019) On Concurrent Evaluation of Implementation of National Food Security Act in

Deoghar & West Singhbhum Department of Food & Public Distribution Jharkhand

Sponsored By

CONDUCTED BY

XAVIER INSTITUTE OF SOCIAL SERVICE Dr. Camil Bulcke Path (Purulia Road) , Jharkhand

October 2019 ACKNOWLEDGMENT

This Concurrent Evaluation team of XISS is duty bound to express gratitude to the people and officials of District & West Singhbhum of Jharkhand for their assistance. First of all, we must thank the Secretary Food, & Public Distribution Mr. Ravikant; Joint Secretary (BP & PD) Mr. Pramod Kr. Tiwari; Deputy Director-General, Evaluation NITI Aayog, Mr. Rakesh Ranjan; AS & FA (Steel) Addl. Charge (Dept. of Food & PD) Ms. Saraswati Prasad and Economic Advisor Mr. Nilambuj Sharan for their guidance's & support. We thank in a special way to Mr. Thomas Dung Dung Joint Secretary, Department of Food & Civil Supplies, Govt. of Jharkhand. Mr. Praveen Kumar Prakash, District Supply Officer, Deoghar & Mr. Jaideep Tigga, District Supply Officer of West Singhbhum. The data that was needed for the monitoring/evaluation was made available by them. The Officials were willing to go out of their way to help. It is but natural to express our gratitude to each and every one we met in Jharkhand with respect to Concurrent Evaluation.

Akash Bhuinya Xavier Institute of Social Service, Dr.Camil Bulcke Path, Ranchi, 834001, Jharkhand

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TABLE OF CONTENTS

Page No.

Acknowledgment i

List of Tables iii

Executive Summary iv-vi

Chapter I - Introduction 1-3

Chapter II - Description of study area 4-5

Chapter III - Beneficiary selection and ration card management 6-9

Chapter IV - Fair Price Shop Management 10-17

Chapter V - Supply Chain Management and door step delivery 18-19

Chapter VI - Access to food grain entitlement and FPS automation 20-23

Chapter VII - Grievance Redressal System 24

Chapter VIII - Vigilance committee and social audit 25

Chapter IX - Digital Payment 26-27

Chapter X - Key Recommendations and Suggestions 28

Annexure I - Checklist for Nodal Officers. 29-30

Annexure II - Fact Sheet - Deoghar 31-36

Annexure-III - Fact Sheet – West Singhbhum 37-42

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List of Tables Page No. 1.1 Quarterly Sample plan 2 2.1 General information about the State and districts 5 2.2 District wise studied villages with sample size 5 3.1 Distance travel for applying, addition/ deletion of member 6-7 3.2 Awareness among beneficiaries 7-8 3.3(a) Aadhar, bank a/c and mobile seeding in ration card 8 3.3(b) Reason for not seeding mobile no. and bank a/c with ration card 9 4.1 FPS dealer ownership 10 4.2 Service delivery 10-11 4.3 Number of opening days of FPS quality of service delivery 11 4.4 Accessibility and cleanliness of FPS 12 4.5 Availability of online data and transportation charge 12 4.6 PDS items received after first week and time gap for receiving 13 commission 4.7 Margin/commission received by FPS dealer per month 14 4.8(a) One-time expenditure incurred by FPS dealer 14 4.8(b) Monthly expenditure incurred 15 4.9(a) Installation and use of e-POS at FPS 15 4.9(b) Quantity of food grains sold last month through e-PoS (in Kg) 16 4.9(c) Alternate option in case of failure, no. of visit and time taken in one 16-17 transaction in e-Pos machine 5.1 Storage capacity and adequacy 19 6.1 Entitlement under NFSA to beneficiaries 20-21 6.2(a) Food grain (rice) consumed by beneficiary HHs (in kg) 21 6.2(b) Preferred share of food grains 22 6.3 Facilities to old and Differently abled people 23 9.1 Reasons for not preferring Cash Subsidy in the Bank Account 26

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Executive Summary 1. Introduction The current study entitled ‘Second Quarter Report on Concurrent Evaluation of the Implementation of National Food Security Act in Jharkhand’ is a part of the ongoing national level Concurrent Evaluation on the Implementation of National Food Security Act, (NFSA) 2013 being conducted by different monitoring institutes. This study took place in two districts of Jharkhand namely Deoghar and West Singhbhum. Five (5) FPS (Fair Price Shops) comprising of Four (4) rural FPS and one (1) urban FPS was visited in the month of October this year. The objective of this study is to assess the systematic implementation of NFSA and benefits received by the targeted beneficiaries. 2. Beneficiary selection and ration card management In both the districts it was observed that beneficiaries lacked the knowledge about the eligibility criteria of availing PHH/AAY cards. There is an online system in place for applying for new ration cards or to modify details in ration cards, but most of the interviewed beneficiaries were unaware of any such facility. The major difficulties faced by the beneficiaries in applying for new ration cards or to modify details were lack of knowledge of online facilities. It was also observed that currently the process of issuance of new ration cards has been stopped temporarily in the state citing to excess issuance of ration cards in the past. The ration card management system in the state has been digitized and the details of each ration cards can be viewed through the online portal of the state. Since there is a lack of knowledge among beneficiaries about the online facilities there should have been campaign for ICE (Information, Communication and Education) for the beneficiaries especially in rural areas but no such campaign has been reported by the beneficiaries. 3. Access to food grain entitlements and FPS automation Among the 150 interviewed beneficiaries none of them expressed disappointment regarding the access and availability of the food grains to them. It was also found that PDS food grains meet almost half the requirements of the households. None of the beneficiaries had any problem with the quality of the food grains provided to them, but since in rural FPS of the state rice is only provide many beneficiaries demanded that wheat should also be given to them in some shares. It was reported that most FPS shops were open for 3 to 3.5 weeks in a month and none of the beneficiaries complained against the days and hours of opening of the FPS. No FPS dealer reported that they received any training and only a small demo was giving to them by the e-Pos distributing company when the machine was initially distributed to them. Since, e-Pos are used in the state for distributing food grains there is a system in place for authenticating the beneficiary using fingerprints, and if there is a authentication problem the OTP is used for verifying the beneficiary. Electronic Weighing machines were found to be used at many FPS and godowns but they are not connected to the e-Pos or online in anyway. voice and printed slip are available but they are not available in the local languages. A printed transaction slip is provided at all FPS but no micro-ATM facility is available for cashless transaction and there is no Banking Correspondent and Common

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Service Centre facility available in these FPS. For security purposes the dealer has to use his/her fingerprint for biometric authentication to get access to e-Pos machines. The dealer ensures that beneficiaries’ finger is clean and correctly placed on the scanner but no best finger detection system was found to be used. It was also observed that there is no formal system in place for home delivery/nomination of other to take food grins for old, infirm and physically challenged beneficiaries but informally people and the dealer help such beneficiaries regularly, so none of the beneficiaries complained of any such instance where they faced difficulty to take food grains. Due to the introduction of e-Pos machines all the transaction is transparently reflected in the state portal in real time. 4. Supply Chain and FPS viability It was found that there was no delay in receiving stock from FCI godown to district godown. The district godown receives their stock by 30th of the month and by the 1st of the next month, godowns receive the SIO (Store Issue Order). However, it was observed that sometimes there was a delay in distributing rations to respective FPS from the godowns due to the problem of transportation which is on contract. The stock is monthly sent to the FPS and it reaches FPS on 10-15 of the month and generally most ration is distributed among the beneficiaries from 20-21 of the month. Beneficiaries do have the freedom to lift their food grains of the previous month. It was observed that the state is seriously suffering from the lack of manpower at crucial supply chain at both Block and District level. In both the districts it was found that at Block level in most of the Block the BDO (Block Development Officer) has been given additional work to look after the Supply Chain. There is no post of Food Inspector in the state which is crucial to ensure the supply chain and maintain transparency. There is no facility reported by the beneficiaries and the FPS dealer where SMS alerts are sent to them for alerting them about arrival of food grains. The release order, gate passes, truck challans, etc are generated online but they are only partially online and there is no strict enforcement of the same. Stock position of the godowns is captured online and the same can be found on the state portal. 5. Grievance redressal system

The grievance redressal mechanism in both the district was very ineffective and dormant. The beneficiaries were totally unaware about it and the monitoring team could hardly feel its active existence. The beneficiaries were unaware of the toll-free or any grievance redressal system and if any beneficiary knew about it, it was due to display of toll-free number behind the back of the ration cards. Beneficiaries in both the districts had a grievance against the performance of e-Pos machines, which created problem due to network and server issues. Even the officials know about this problem but nothing concrete has been done to solve this issue. It was also observed that beneficiaries in both districts were more aware about “Mukhyamantri Jan Samwad” toll free number compared to the Food and Supply Dept.’s toll free number.

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6. Vigilance Committees and Social Audits

District level Vigilance Committees has been formed both at Deoghar and West SInghbhum, but it was found to be dormant and ineffective. No record of meeting was provided and regular meetings do not take place. The major reason for it is the time not given by the Local Elected Representative of the Area. In FPS no vigilance committees have been formed in both the districts.

7. Portability and Digital payment

In both the district there is no facility for portability or digital payment. E-Pos machines have been introduced for the distribution of the food grains therefore introduction of portability should not be a big issue but the major barrier that is stopping portability is stock maintenance of FPS. The facility of digital payment hasn’t been introduced in the state, and beneficiaries too don’t seem to be keen on using such facilities. ICE (Information, Communication, and Education) activities may help to increase in adoption of digital facilities.

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CHAPTER I Introduction

1.1 Introduction National Food Security Act 2013 (NFSA) was passed by the Government of to provide food and nutrition security to the people of India by providing access to food grains at affordable prices. The Act provides for coverage of up to 75% of the rural population and up to 50% of the urban population for receiving subsidized food grains under Targeted Public Distribution System (TPDS), thus covering about two-thirds of the population. The eligible persons are entitled to receive 5 Kg of food grains per person per month at subsidized prices for rice/wheat/coarse grains. The households under existing Antyodaya Anna Yojana (AAY), which covers the poorest of the poor, will continue to receive 35 Kg of food grains per household per month at a highly subsidized price. Since enactment of the NFSA, the progress has been monitored by the concerned ministry mainly through official sources like periodic progress reports, regular meetings, field visits etc. However, to know more deeply the implementation of NFSA at the ground level there was a need of third-party incisive and comprehensive evaluation on regular basis across the country. Therefore, the study entitles “Concurrent evaluation and monitoring of National Food Security Act 2013 in Jharkhand State” was entrusted to Xavier Institute of Social Service, Ranchi by the Ministry of Food, Consumer Affairs and Public Distribution, New Delhi for the year 2018-19. 1.2 Objectives of the Study The main objectives of the concurrent evaluation are to assess the overall progress of implementation of NFSA (2013) in Jharkhand to measure and monitor the change it has brought about, specifically: 1. At a systematic level: Assessment and analysis of the progress of implementation of various aspects of the NFSA 2013. 2. At beneficiary level: Evaluation of the benefits of NFSA on the target groups to achieve the objectives of the NFSA. 1.3 Scope of the Study  The concurrent evaluation will be conducted on a quarterly basis.  Two sample districts will be covered on a quarterly basis.

1.4 Timelines of the Study The concurrent evaluation was conducted for the third quarter as per the norms laid down in the ToR. The evaluation team devoted a minimum of one day per village having a Fair Price Shop.

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1.5 Sampling Methodology The allocation of the total sample in the State was based on the proportion of NSSO agro- climate regions and population size of the State. Further, the sample was allocated from the rural and urban area within the state in proportion to the rural/urban NFSA coverage share in the State. Table 1.1. Quarterly Sample plan

S. State Sample No. of Sample villages No. of Sample NFSA FPS level No. District households Vigilance Rural Urban Total Rural Urban Total Committee 1 Jharkhand 2 8 2 10 120 30 150 10

1.3 Sampling and Data collection  In each quarter one district, each from an NSS region was randomly selected using the equal probability approach as the first stage sample unit.  Village / Urban ward (where FPS is located) formed the second stage units of selection from which sample of households were selected.  Five villages/ urban ward (where FPS is located) from rural/ urban (where FPS is located) from the rural/urban area in each district (based on the urban-rural distribution of NFSA population in the State) were randomly selected.  In each village, 15 sample NFSA beneficiary household (i.e. 10 PHH and 5 AAY) were selected using a systematic random sampling method. Adequate representation of ST/SC, Poor, and the vulnerable population was ensured in the sample.  In each village in addition to 15 NFSA household (10 PHH household and 5 AAY Households), Vigilance Committee and fair price shops were also covered.  At District level, one godown, District level Vigilance Committee, District Grievance Redressal Officer (DGRO) and one District level Food and Civil supplies officer were covered.

1.4 Limitations of the study

Small Sample Size: The state of the whole district was to be analysed through conducting a survey in only 5 villages of the district. If there were more villages covered under the survey, more cases would have come in light and the analysis of evaluation of NFSA would have been more comprehensive. Timeline: For each village, only one day of time was devoted for conducting the survey which included an interview of 15 beneficiaries, one FPS and the Vigilance committee. If there would be more time allotted, more detailed survey would have been conducted.

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1.5 Summary of the findings

 The vigilance committee was not formed in Deoghar and West .  Acute shortage of manpower in the Dept. of Food in Govt. of Jharkhand which causes hindrance in proper functioning of the department in the state. There is acute shortage of Block Supply Officers, Godown Managers, etc.  Low level of awareness among the interviewed beneficiaries.  100% take-off of ration from the beneficiaries.  Beneficiaries were satisfied with the quality of the food grains provided.  No instances of mixing of foreign materials in the food grains.  Beneficiaries were satisfied with the number of days and timing of opening FPS.  Grievance redressal mechanism is not very effective.  Use of e-POS machine in all the FPS.  No transportation cost charged from any of the FPS.  Most of the beneficiaries HHs were unaware about the eligibility criteria of NFSA.  There were no cases found for getting under-weight of ration in all ten surveyed villages.  There were no cases found for overcharged for ration in all ten surveyed villages.  Out of 150 beneficiaries,none of the HHs said they were unaware about DGRO- District Grievance Redressal Officer and SFC- State Food Commission.

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CHAPTER II

Description of Study Area

Jharkhand is a state in eastern India. It was carved out of the southern part of Bihar on 15th November 2000. Jharkhand shares its border with the states of Bihar to the north, Uttar Pradesh and to the west, to the south, and West Bengal to the east. The city of Ranchi is its capital while is the largest and the biggest industrial city in the state. Jharkhand is famous for its rich mineral resources like Uranium, Mica, Bauxite, Granite, Gold, Silver, Graphite, Magnetite, Dolomite, Fireclay, Coal, Iron, Copper, etc. Forests and woodlands occupy more than 29% of the land cover of the state which is one of the highest compared to other states in India.

The state was formed with 18 districts, 18 years ago and presently it has 24 districts. Jharkhand has a total population of 3.29 crores. The population consists of 28% tribal’s, 12% scheduled castes and 60% others (census, 2011). There are 32 tribes in Jharkhand out of which Santhals are the maximum amounting to one-third of the total tribal population. Santhals are followed by Oaron, Munda and Ho community which contributes more than 10% of the tribal population.

PDS plays a very important role in the lives of people in Jharkhand. Since the majority of the population consists of tribal people who do not have a very sustainable source of livelihood. Most of them depend upon agriculture and forest products for their sustenance. In their uncertain and fragile life, NFSA provides them with food and economic security. Under NFSA beneficiary households are entitled of food grains at a symbolic price of Rs.3/2/1 for rice/wheat/millets respectively. However, this rate is further reduced to Rs.1 per kg by the State Government in Jharkhand. Aadhar Based Biometric Authentication (ABBA) on PDS was first introduced in Block of Ranchi. In August 2016, ABBA was made mandatory i.e. no authentication, no food. Gradually ABBA was extended to other districts also covering almost entire state by 2017. But still, some of the areas are still operating in off- line mode.

For the fourth phase of the study “Concurrent Evaluation of Implementation of NFSA” in the state of Jharkhand two districts namely Deoghar and West Singhbhum were selected.

Deoghar District: is one of the twenty-four districts of Jharkhand state in eastern India, and Deoghar town is the administrative headquarters of this district. This district is known for the Baidyanath Jyotirlinga shrine. This district is part of . Deoghar is a Hindi word and the literal meaning of ‘Deoghar’ is abode (‘ghar’) of the Gods and Goddesses (‘dev’). Deoghar is also known as “Baidyanath Dham”, “Baba Dham”, “B. Deoghar”. The district was formed on 1 June 1981 by separating Deoghar sub- division of the erstwhile Santhal Pargana district. Deoghar district is located in the western portion of Santhal paraganas. It is bounded by Banka and Jamui district in north, in east and Jamtara in south and Giridhih in west. : West Singhbhum or Pashchimi Singhbhum is one of the 24 districts of Jharkhand state, India. It came into existence on 16 January 1990, when the old

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Singhbhum District was bifurcated in 1990. With 9 community development blocks the Eastern part became with Jamshedpur as its headquarters and with remaining 23 blocks the larger Western part became West Singhbhum district with as its headquarters. In 2001 West Singhbhum again divided into two parts. With 8 blocks Saraikela-Kharsawan district came into existence. At present West Singhbhum remains with 15 blocks and two administrative sub-divisions. The district is bounded on north by district, on the east by Saraikela-Kharsawan district, on the south by Keonjhar, Mayurbhanj and Sundergarh districts of Odisha and on the west by district of Jharkhand and of Odisha.

Table 2.1: General information about the State and districts Parameters Jharkhand Deoghar West Singhbhum Population 3,29,88,134 14,91,879 15,02,338 Area 79,716 sq km 2,479 sq km 5,351 sq km Literacy Rate 66.41% 66.34% 59.54% Sex Ratio 948 921 1005 Total PHH members 1,96,03,223 11,09,547 9,14,933 Total AAY members 37,37,609 69,841 3,36,221

From each district 5 villages, 4 rural and 1 urban ward were selected for the survey. From each Village 15 beneficiaries, 10 PHH and 5 AAY Card holders were interviewed. Apart from them 5 FPS, Vigilance committee and District godown were also included in the survey. Table 2.2: District wise studied villages with a sample size District Village/ No. of HHs Fair FPS level District District level Town under NFSA Price Vigilance Godown Vigilance Rural Urban Shop Committee Committee Deoghar Bariyarpur 10 5 1 1 1 1 Bhothra 10 5 1 1 Ghorlas 10 5 1 1 Lodhivaram 10 5 1 1 Ward No-29 10 5 1 1 Total 50 25 5 5 1 1 West Asura 10 5 1 1 1 1 Singhbhum Bada Guira 10 5 1 1 Chitimiti 10 5 1 1 Horlor 10 5 1 1 Ward No-25 10 5 1 1 Total 50 25 5 5 1 1

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CHAPTER III

Beneficiary Selection and Ration Card Management

3.1 Instances of eligible but left out beneficiaries

In both the Districts Deoghar and West Singhbhum, efforts were made to locate eligible beneficiaries who were left out under AAY and PHH scheme. FPS dealers were interrogated in presence of villagers and villagers were interrogated in isolation regarding it but none could be located.

3.2 Effectiveness of mechanism to identify eligible/ineligible beneficiaries

Under NFSA, eligible or ineligible beneficiary households are identified using “exclusion approach.” Under this approach, there is a list of simple and transparent exclusion criteria, and then every rural household is eligible by default unless it meets one or more of these criteria. In Jharkhand any household is excluded from the eligibility if it meets the following criteria:

i. Ownership of four-wheeler used as commercial purposes. ii. Ownership of more than five acres of irrigated land or ten acres of any land. iii. Member pays income tax. iv. Regular Government employment and v. Possession of pucca house with more than three rooms.

No such case was found where the interviewed beneficiaries fulfilled any of the above criteria and still eligible under NFSA.

3.3 Ease in applying new ration card or modification Among the 150 interviewed beneficiaries, 1 beneficiary from West Singhbhum replied that they applied for modification in the ration card. Online facility for the same is available through state portal. But it was found that it is general sentiment among the beneficiaries that the addition of members in the ration card or application for new ration card will take forever. The major reason behind this issue is that district administration has already issued their full quota of ration cards and they can only add new members or issue a new ration card when old cards are either surrendered or deleted.

Table 3.1 Distance travel for applying, addition/ deletion of member District Village/ HHs applied for new If yes, distance travel for new ration card Town ration card / addition & / addition & deletion of member/ deletion of member/ duplicate card duplicate card

Yes No

20 kms 20

10 kms

- - At Home/ At Home/ 6 10 Above 20 kms Above through mobile through Less than 5 kms Less than

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Deoghar Bariyarpur - 15 - - - - - Bhothra - 15 - - - - - Ghorlas - 15 - - - - - Lodhivaram - 15 - - - - - Ward No-29 - 15 - - - - - Total - 75 - - - - - West Asura - 15 - - - - - Singhbhum Bada Guira - 15 - - - - - Chitimiti - 15 - - - - - Horlor - 15 - - - - - Ward No-25 1 14 - 1 - - - Total 1 74 - 1 - - -

3.4 Level of awareness of the procedure

It was observed that the level of awareness among the interviewed beneficiaries was very low and most of them were unaware of the various procedures and facilities under NFSA.

 None of the interviewed respondents from both the districts replied that they were aware of the eligibility criteria for availing benefits under NFSA.  Only 2 out of 150 (0.66%) interviewed respondents from both the districts replied that they were aware of the process of applying for new or duplicate ration card. Most of the respondents approach their FPS dealer for the above purpose but they were unaware about the whole process of applying for new or duplicate ration card.  Only 2 out of 150 (1.33%) interviewed respondents were aware of availing various facilities such as online, CSC, Block level facilities etc under NFSA. Table 3.2: Awareness among beneficiaries. District Village/ Awareness Aware of Aware of the following facilities availing Town of the the process the services eligibility of applying criteria for for new or availing duplicate benefits ration card

Yes No Yes No

VLE BLC Not CSC/ aware Online Others Deoghar Bariyarpur - 15 1 14 - 1 - - 10 Bhothra - 15 - 15 - - - - 9 Ghorlas - 15 - 15 - - - - 10 Lodhivaram - 15 - 15 - - - - 12 Ward No-29 - 15 - 15 - - - - 9 Total - 75 1 74 - 1 - - 50 West Asura - 15 - 15 - - - - 10 Singhbhum Bada Guira - 15 - 15 - - - - 11 Chitimiti - 15 - 15 - - - - 12 Horlor - 15 - 15 - - - - 10 Ward No-25 - 15 1 14 1 - - - 9 Total - 75 1 74 1 - - - 52

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3.5 Aadhaar, mobile and bank account seeding

Out of the 150 interviewed households a total of 292 members from Deoghar district and 274 members from West Singhbhum district have seeded their Aadhar number in their ration card.

In case of ration card, 131(87.33%) beneficiaries responded that they have seeded both i.e. bank account number as well as mobile number with ration card while 18(12.67 %) beneficiaries responded that they have seeded only bank account number in their ration card. And no case was found where the beneficiary has seeded neither bank account number nor mobile number to their ration card. Table 3.3(a): Aadhar, Mobile no. and bank a/c seedingwith ration card District Village/ No. of Aadhaar No. Seeded Bank A/c No. & Mobile No. Town members with the following seeded in Ration Card

seeded

Aadhaar No. & No.

in Ration None Mobile Mobile Mobile Mobile Bank A/c Bank A/c Bank A/c Bank

Card A/c & Bank Deoghar Bariyarpur 56 - 15 - - - 15 - Bhothra 73 - 14 1 - 1 14 - Ghorlas 52 7 8 - 7 - 8 - Lodhivaram 60 - 15 - - - 15 - Ward No-29 51 2 13 - 2 1 12 - Total 292 9 65 1 9 2 64 - West Asura 46 2 13 - 2 - 13 - Singhbhum Bada Guira 46 2 13 - 5 1 9 - Chitimiti 58 2 13 - 2 - 13 - Horlor 67 1 14 - 1 2 12 - Ward No-25 57 2 13 - 1 1 13 - Total 274 9 66 - 11 4 60 -

It was observed that 22 (14.67%) interviewed beneficiaries have not seeded their mobile number to their ration card. The prominent reason behind this was that either the beneficiary donot own own a mobile number or they were unaware of the requirement/process to seed their details. 11 beneficiaries responded that they could not seed their mobile number because they do not own any mobile phone. There were 6 such cases also where the beneficiaries were unaware of the requirement / process to seed their mobile number. Table3.3(b): Reason for not seeding mobile no. and bank a/c with ration card District Village/ Town Reason for not seeding mobile number in Ration Card Do not Unaware Submitt Do not Mobile have of the ed but wish to number mobile seeding not seed changed process seeded Deoghar Bariyarpur - - - - - Bhothra - - - - - Ghorlas 5 1 - - 1 Lodhivaram - - - - -

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Ward No-29 2 - - - - Total 7 1 - - 1 West Singhbhum Asura - - 1 - 1 Bada Guira - 4 - - 1 Chitimiti 2 - - - - Horlor - 1 - - 1 Ward No-25 2 - - - - Total 4 5 1 - 3

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CHAPTER IV

Fair Price Shop Management

4.1 Ownership pattern of FPS Dealer

Out of 10 FPS surveyed, all 9 FPS Dealers had Private(License) ownership and 1 FPS were handled by Women SHG. Therefore, there was a diversified proportion of every type of FPS. Table 4.1: FPS dealer ownership District Village/ Town FPS Dealer Name Type of Ownership Deoghar Bariyarpur Ganesh DasGanesh Das Private Bhothra Ram deo Turi Private Ghorlas Miritiunjay Prasad Raj Private Lodhivaram Saheli SHG Women SHG Ward No-29 Naval Kishoe Narane Private West Singhbhum Asura Saluka Sundi Private Bada Guira John Leyangi Private Chitimiti Bhubneswar Biruli Private Horlor Sadhu Charan Banra Private Ward No-25 Takeshwar Sukla Private

4.2 Accessibility – distance traveled to FPS

Out of the 150 interviewed beneficiaries, 136(90.67%) beneficiaries responded that they have to travel less than 1 km to receive their ration from FPS. 9 (6.00%) beneficiaries responded that they have to travel 1 km to 2 km to receive their ration, 1 (0.67%) beneficiaries responded that they have to travel 2 km to 3 km to receive their ration.

In Deoghar district, 61(81.33%) beneficiaries replied that they personally visit the ration shop or the ration dealer infor them about the distribution of the food grains. In West Singhbhum district 38 (50.67%) beneficiaries responded replied that they too receive information about the distribution of food grains personally through visit to ration shop or the ration dealer. They said that their houses are very near to the FPS shops so it causes no trouble for them to visit and get informed about the distribution of the Ration. 20(26.7%) Beneficiaries from West Singhbhum district and 2(2.67%) beneficiaries from Deoghar replied that they get the information through the Drum beating. Table 4.2: Service delivery District Village/ Distance of Information about the distribution of foodgrains Town Fair Price Shop from house

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0-1 0-2 0-3

km km km

dealer dealer Friends & & Friends Personally & & Personally & neighbours Drum beating neighbour and and neighbour the ration shop shop ration the dealer and friends friends and dealer Personally, visiting visiting Personally, Through the ration ration the Through ration the Through ration the Through

Deoghar Bariyarpur 15 ------15 Bhothra 11 ------10 Ghorlas 7 7 1 - 6 1 1 8 Lodhivaram 15 ------15 Ward No-29 13 2 - 1 - 1 1 13 Total 61 9 1 1 6 2 2 61 West Asura 15 - - 1 - 4 - 2 Singhbhum Bada Guira 15 - - 1 - 1 - 11 Chitimiti 15 - - - - 15 - - Horlor 15 - - 1 4 - - 10 Ward No-25 15 ------15 Total 75 - - 3 4 20 - 38

4.3 Adherence to food distribution calendar and quality of service delivery

The number of opening days is fixed for all the Fair Price Shops. In both Deoghar and West Singhbhum respondents replied that the shops are open for around 12-20 days in a month and they don’t have any problem as most shops were private (license) shops and the FPS dealer used to open their shop if the beneficiary arrived for their ration. On further investigation, it was found that the food grains are generally distributed within the first week of allotment of Ration to most of the households. However, if some beneficiaries could not receive their ration because for any reason, they are free to come any time within the month and receive their ration. Generally, within 15-25 days all the beneficiaries receive their rations.

All the responds said that they were satisfied with the number of working days of Fair Price Shops. Table 4.3: Number of opening days of FPS quality of service delivery District Village/ Opening day of ration shop is Satisfaction with the number of Town fixed working days of Ration Shop Yes No If Yes, No. of Yes No opening days Deoghar Bariyarpur 15 - 20 15 - Bhothra 10 - 18 10 - Ghorlas 15 - 25 15 - Lodhivaram 15 - 18 15 - Ward No-29 15 - 18 15 - Total 70 - 20 70 - West Asura 14 - 4 15 - Singhbhum Bada Guira 15 - 13 15 - Chitimiti 15 - 17 15 - Horlor 14 - 4 15 - XISS/RANCHI/Concurrent Evaluation of NFSA- Jharkhand Page 11

Ward No-25 15 - 21 15 - Total 73 - 12 75 -

4.4: Quality of storage facility

On the basis of general observation and discussion with the beneficiaries, it can be said that the service delivery system is satisfactory and no serious complains were received by the evaluating team. All the visited FPS shops were well connected by road. Regarding the cleanliness all FPS shops well maintained. The shops were neat and clean. Table 4.4: Accessibility and cleanliness of FPS District Village/ Accessibility of FPS Status of cleanliness of FPS Town Yes No Well Not so well Needs maintained maintained improvem ent Deoghar Bariyarpur 1 - 1 - - Bhothra 1 - 1 - - Ghorlas 1 - 1 - - Lodhivaram - 1 1 - - Ward No-29 1 - 1 - - Total 4 1 5 - - West Asura 1 - 1 - - Singhbhum Bada Guira 1 - 1 - - Chitimiti 1 - 1 - - Horlor 1 - 1 - - Ward No-25 1 - 1 - - Total 5 - 5 - -

4.5: Availability of online data in POS at FPS and transportation cost charged

In both district of Deoghar and West Singhbhum all 5 FPS were maintaining records online. In case the online system is not working the FPS dealer maintains the record manually. None of the FPS was maintaining records fully manually. None of the FPS was charged by the transporter for the delivery of food grains. Table 4.5: Availability of online data and transportation charge District Village/ Town Charged by transporter How much transportation cost is charged Yes No All records are Partially Fully online online online Deoghar Bariyarpur - 1 1 - - Bhothra - 1 1 - - Ghorlas - 1 1 - - Lodhivaram - 1 1 - - Ward No-29 - 1 1 - - Total - 5 5 - - West Singhbhum Asura - 1 1 - - Bada Guira - 1 1 - - Chitimiti - 1 1 - -

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Horlor - 1 1 - - Ward No-25 -- 1 1 - - Total - 5 5 - -

4.6: Viability of operations

4.6.1: Delay in receiving ration and time gap in receiving the commission

The FPS dealers reported that usually, they didn’t experience any delay in receiving their entitled ration. Since, FPS dealer receive commission directly from the beneficiaries i.e Rs.1/kg there is no time gap in receiving their commission. Table 4.6: PDS items received after the first week and time gap for receiving a commission District Village/ Delay in The time gap between bill submission and payment Town receiving entitled ration

from

3 days - Others 1 problem beneficiaries beneficiaries FPS dealer Within 24 hrs. Within a week Within a Transportation Transportation Within a month Within a Within fortnight FPS dealer collect it from FPS dealer collect it More than a month Delay in payment by by in payment Delay Deoghar Bariyarpur 1 ------Bhothra 1 ------Ghorlas 1 ------Lodhivaram 1 ------Ward No-29 1 ------Total 5 ------West Asura ------Singhbhum Bada Guira - 1 ------Chitimiti - 1 ------Horlor - 1 ------Ward No-25 - 1 ------Total - 4 ------

4.6.2: Commission received by FPS dealer per month

The FPS dealers receive the commission on the sale of various items such as NFSA food grains, NFSA atta, sugar, kerosene, and gunny bags. Out of these items maximum share of the commission is received from the sale of NFSA food grains. The average commission received by FPS dealer through the sale of NFSA food grains in Deoghar District is Rs.8855 whereas in West Singhbhum district it is Rs.10252. The overall commission received through the sale of NFSA food grains for both the district is Rs.9554.

After NFSA food grains the FPS dealers receive a maximum commission through the sale of gunny bags. On an average FPS, dealer earns a commission of Rs.1240 in Deoghar district

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whereas Rs.1142 in West Singhbhum district. Overall for both the district, an FPS dealer earns Rs 1191 as a commission through the sale of gunny bags.

Apart from these items, the FPS dealer also earns an average commission of Rs.73.5, Rs.640 from the sale of Sugar and kerosene respectively. Overall, the monthly commission received by FPS dealer in Deoghar district is Rs.8855 while that of FPS dealer in West Singhbhum district is Rs.10,252. Overall, the average commission received by FPS dealer for both the district is Rs.9554. Table 4.7: Margin/commission received by FPS dealer per month District Village/ Margin (in Rs.) Town NFSA NFSA Sugar Kerosene Gunny Total Foodgrains Atta bag Deoghar Bariyarpur 4925 - - 468 500 5893 Bhothra 7365 - - 474 1300 9139 Ghorlas 14060 - - 1270 2000 17330 Lodhivaram 4875 - 24 496 1200 6595 Ward No-29 3815 - - 304 1200 5319 West Asura 8730 - 225 650 1000 10605 Singhbhum Bada Guira 8730 - 12 1051 1000 10793 Chitimiti 12465 - - 595 2000 14960 Horlor 4860 - - 565 700 6125 Ward No-25 7205 - 33 531 1010 8779

4.6.3: Expenditure incurred by FPS dealer

Basically, two type of expenditure is incurred to the FPS dealer:

A. One-time expenditure: This is the cost incurred by the FPS dealer at the time of establishment of the FPS. This expenditure mainly includes the purchase of Electronic weighing machine and Kanta-Taraju. No such expenses were reported by the FPS dealers in the last one year. Table 4.8(a): One time expenditure incurred by FPS dealer District Village/ Town Expenditure incurred No expenses incurred Deoghar Bariyarpur 1 Bhothra 1 Ghorlas 1 Lodhivaram 1 Ward No-29 1 West Singhbhum Asura 1 Bada Guira 1 Chitimiti 1 Horlor 1 Ward No-25 1

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B. Monthly Expenditure: Recurring expenditure experience by the FPS dealers is mainly on ePos printing paper, shop rent, and salary for labour for distribution of foodgrains. The average monthly cost incurred by the dealer is Rs. 308 and Rs.840 on printing paper shop rent, and salary for labour for distribution of foodgrains. The overall average monthly expenditure incurred to the FPS dealer is Rs.1058.

Table 4.8(b): Monthly expenditure incurred District Village/ Town Monthly expenditure incurred Salary Rent Electricity Internet Paper Total roll Deoghar Bariyarpur - - - - 50 50 Bhothra 2500 - - - 300 2800 Ghorlas 2000 - - - 200 2200 Lodhivaram 700 - - - 50 750 Ward No-29 - - - - 100 100 West Asura 1200 - - - 100 1300 Singhbhum Bada Guira 500 1000 - - - 1500 Chitimiti 1000 - - - 200 1200 Horlor 500 - - - 100 600 Ward No-25 - - - - 75 75

4.7 Issues with Use of e-Pos: E-Pos machines were installed in all the FPS of Deoghar and West Singhbhum district and were operational.

Table 4.9(a): Installation and use of e-POS at FPS District Village/ e-POS installed Use of e-POS at visit Town Yes No Operational Non-operational

Deoghar Bariyarpur 1 - 1 - Bhothra 1 - 1 - Ghorlas 1 - 1 - Lodhivaram 1 - 1 - Ward No-29 1 - 1 - Total 5 - 5 - West Asura 1 - 1 - Singhbhum Bada Guira 1 - 1 - Chitimiti 1 - 1 - Horlor 1 - 1 - Ward No-25 1 - 1 - Total 5 - 5 -

In both districts, all (100%) the food grains were distributed with the help of e-Pos machine. In Deoghar not even a single case was reported where e-pos machine failed to authenticate the beneficiaries. In West Singhbhum district also no case of failed authentication was reported. A total of 35,140 kg of food grains was distributed in Deoghar district and 41,990

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kg of foodgrains was distributed in West Singhbhum district in the last month. Overall 77,375 kg of food grains was distributed in the last month of out of which 77,130 kg were distributed after successful biometric and 190 kg were distributed through OTP authorisation. And 55kg of non-authenticated foodgrain distribution was reported. Table 4.9(b): Quantity of food grains sold last month through e-PoS (in Kg) District Village/ Quality of foodgrains sold last month (in Qtl.) Town Through ePOS After Other form of Non- successful authorisation authenticated bio-metric through ePOS through ePOS Deoghar Bariyarpur 4925 4925 - - Bhothra 7365 7365 - - Ghorlas 14060 - - - Lodhivaram 4975 - - - Ward No-29 3815 - - - West Asura 8730 8730 - 15 Singhbhum Bada Guira 8730 8730 - - Chitimiti 12465 12300 165 40 Horlor 4860 475 5 - Ward No-25 7205 7205 20 -

But it was also observed that e-Pos machines which work online through the use of a cellular network often had connectivity issues to connect to the servers of the state food corporation website. Which therefore lead to denial of service i.e. beneficiaries where not given food grains and NFSA items when they arrived but had to wait for connectivity issue to be resolved. Therefore, it was observed that beneficiaries had to visit multiple times to the FPS shop to get their biometric authenticated because of the network and server issues. But in some cases, FPS dealers gave beneficiaries their rations even without biometric authentication on the pure basis of belief and understanding that the beneficiary would come and give their biometric at a later time. On an average, it took 5-10 minutes per beneficiary to authenticate the biometric on an e-Pos machine. Table4.9(c): Alternate option in case of failure, no. of visit and time took for one transaction ate-Pos machine District Village/ Alternate option, If food grains Time took for one transaction at Town in case failure of are not given ePOS machine (in minute) ePOS machine how many times RC holders need to go

5 7 8 10 12 14 15 2 times receipt 3 times 4 times Grains are given are Grains without a receipt without a With hand written written With hand Food grains not given grains not Food Deoghar Bariyarpur 15 - - 15 - - 4 4 2 1 4 - -

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Bhothra 10 - - 10 - - 5 - - 2 1 - 2 Ghorlas 14 - - 14 - - 4 6 4 1 - - - Lodhivaram 15 - - 15 - - 7 5 - 1 2 - - Ward No-29 8 - - 8 - - 4 - - 4 - - - Total 62 - - 62 29 15 6 9 7 - 2 West Asura 14 - - 12 3 - 15 ------Singhbhum Bada Guira 15 - - 7 8 - 11 - - - - - 4 Chitimiti 15 - - 4 3 8 11 - - - - - 4 Horlor 15 - - 15 - - 10 - - 5 - - - Ward No-25 15 - - 9 6 - 10 - - 4 - 1 - Total 74 - - 47 20 8 57 - - 9 - 1 8

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CHAPTER V Supply Chain Management and Door Step Delivery

5.1 Food Calendar and adherence to it It was found that there was no delay in receiving stock from FCI godown to district godown. The district godown receives their stock by 30th of the last month and by the 1st of the next month, godowns receive the SIO (Store Issue Order). However, it was observed that there was a delay in distributing rations to respective FPS from the godowns. In Deoghar district, the FPS receives the ration by 20th of the month and in West Singhbhum district FPS receives the ration by 15th of the month. The main reason behind this delay is the transportation problem. One district godown has to cover a large number FPS and it generally takes 15-20 days in distributing ration to all the FPS. However, the interviewed beneficiaries responded that they did not find any delay in receiving their ration. It is because they receive their entitled ration within one week once the FPS receives their stock from the godown and starts distribution.

5.2 Working of the online system During the survey, it was observed that 100% online system was not functional. Efforts are being made to operate all functions online. Although in all the FPS e-POS machines are installed and food grains are distributed through online, but in case of any failure, rations are also distributed in off-line mode. Regarding supply chain management, it is yet to be fully online. The Stock position of godown i.e. opening balance, receipt, dispatch, and closing balance are captured online. However, the movement of food grains i.e. delivery orders, release orders, truck challans and gate passes are not captured online. Also, the electronic weighing machines at godown and FPS are not linked to the online system.

5.3 Sharing of information on movement and arrival of food grains For movement of food grains and communication is been managed manually. For transporting of food grains in trucks the shortest route charts are followed strictly and it is also monitored that the trucks do not take a different route to reach the scheduled FPS. This is vital as because route change by the trucks carrying food grains may have chances of pilferage. Special instruction has been given to the transport company in this regard.

5.4 Storage capacity and quantity of storage infrastructure It was found that the district godowns were well maintained and have adequate storage capacity. District godown in Deoghar has a capacity of 700 million tonnes and it distributes ration to 183 FPS.. The capacity of district godown of West Singhbhum district is 200 million tonnes and it distributes ration to 135 FPS. In both the districts the storage was less than the monthly requirement.

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Table 5.1: Storage capacity and adequacy Capacity / Adequacy Deoghar West Singhbhum Storage capacity 700 200 Number of FPS covered 183 135 Monthly requirement of food grains 950 220 for FPS (tons) Adequacy of storage capacity No No

5.5 Linkage between allocation, off-take,and distribution The linkage between the allocation of food grains, it’s off take and distribution is partially online and partially manual. As soon as the food grains are delivered from the godown, it is flashed in the portal. Once the loaded truck comes out from the Godown it is strictly monitored by the officers of the food department manually with the help of phone and other means. The trucks are instructed to follow the shortest pre-determined route to prevent pilferage during transportation. These trucks unload the food grains at the FPS shops and nothing is charged from the Ration shop owner. To inform the beneficiaries regarding the date and time of food grain distribution SMS alert arrangement is not functional in the state. The FPS dealer personally visits and informs the beneficiaries in most of the villages. In some of the villages, the FPS dealer beats the drums during arrival and distribution of food grains. Sometimes mobile phones are also used for families residing at a far distance. Most of the time villagers inform each other and collect their ration according to their convenience.

5.6 Quality control mechanism No such mechanism was found operational to ensure the quality control. No vigilance committee was formed in Deoghar and West Singhbhum districts. However, there were no complaints regarding the quality of the food grains. All the interviewed beneficiaries were satisfied with the quality of the food grains. There was not even a single complaint regarding the mixing of foreign materials in the food grains. The respondents were also satisfied with the timing and number of the days of the opening of FPS.

5.7 Doorstep delivery and transportation cost All the FPS enjoys the facility of doorstep delivery and the truck delivers the food grains to the doorsteps of respective FPS. The transportation is arranged by the district administration and no cost is charged to the dealer for this facility.

5.8 Issues of short supply In all the ten fair price shops surveyed no complain of short supply of grains was observed or noted by the evaluating team. FPS dealer, as well as the beneficiaries, did not complain of any incidence of short supply.

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CHAPTER VI Access to Food Grains Entitlements and FPS Automation

6.1 Timely availability and percentage off-take by household Out of 150 interviewed beneficiaries, all of them responded that they receive their ration timely and very rarely they experience any delay. The timing, as well as the number of opening days of FPS, is fixed and most of the beneficiaries receive their ration within one week of distribution. More or less the beneficiaries receive their entitled ration on time. There is 100% take-off of ration by the beneficiaries. In the past three months, not even a single such case was reported where the beneficiary voluntarily did not purchase food grains from the PDS shop.

6.2 Food Grain entitlement and Price Two types of cardholder were interviewed in the survey i.e. PHH (Priority card holders) and AAY (Antodaya). Priority households are entitled to 5 kilograms (kg) of food-grain per person per month at a price of Rs.1 per kg. Antyodaya households, the poorest of the poor, are entitled to 35 kg per month irrespective of family size. In Jharkhand, food grain consists of rice in rural areas whereas wheat is given in the ratio of 2:3 in the urban areas. Along with food grains, Sugar and kerosene oil is also provided through PDS upon which the beneficiaries enjoy the facility of Direct Benefit Transfer. However, sugar is provided to Antyodaya Card holders only. The price and Quantity of Kerosene oil vary from FPS to FPS. The reason behind this fluctuation in price is because the dealer has to bear the cost of transportation. Thus, distance becomes the determining factor for the price and those FPSs which are farther from the godown comparatively charges more than those FPSs which are nearer to the Godown.

Table 6.1: Entitlement under NFSA to beneficiaries.

District Village/ Town Rice Wheat Sugar Qty. (Kg) Price Qty. (Kg) Price Qty. Price (Rs.)/ (Rs.)/ (Kg) (Rs.)/ Kg Kg Kg Deoghar Bariyarpur PHH 5 kg/mem. 1 - - AAY 35 kg/ RC 1 - - 2 kg/ 23 RC Bhothra PHH 5 kg/mem. 1 - - AAY 35 kg/RC 1 - - 2 kg/ 23 RC Ghorlas PHH 5 kg/mem. 1 - - AAY 35 kg/RC 1 - - 2 kg/ 23 RC Lodhivaram PHH 5 kg/mem. 1 - - AAY 35 kg/RC 1 - - 2 kg/ 23 RC Ward No-29 PHH 3 kg/mem. 1 2 kg/mem. 1 AAY 21 kg/RC 1 14 kg/RC 1 2 kg/ 23 RC

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West Asura PHH 5 kg/mem. 1 - - Singhbhum AAY 35 kg/RC 1 - - 2 kg/ 23 RC Bada Guira PHH 5 kg/mem. 1 - - AAY 35 kg/RC 1 - - 2 kg/ 23 RC Chitimiti PHH 5 kg/mem. 1 - - AAY 35 kg/RC 1 - - 2 kg/ 23 RC Horlor PHH 5 kg/mem. 1 - - AAY 35 kg/RC 1 - - 2 kg/ 23 RC Ward No-25 PHH 3 kg/mem. 1 2 kg/mem. 1 AAY 21 kg/RC 1 14 kg/ RC 1 2 kg/ 23 RC

6.2.1 Underweight, overcharge,and quality of Grains None of the interviewed beneficiaries responded that they receive less ration than their full quota of ration. Not even a single such case was reported in any of the FPS where the entitled beneficiary voluntarily did not come to receive his ration in the last 3 months. All the interviewed beneficiaries were satisfied with the quality of grains provided through FPS and there was no complaints regarding the issue of quality. There was not even a single complain of Foreign material mixed in the food grains.

6.3 Consumption and share of food grains

6.3.1 Consumption of Rice PDS plays a very important role in the fulfilment of food requirement in rural areas. Out of the 150 interviewed beneficiary households, most of them completely depend upon PDS for their food grains requirements. 137(91.33%) households have to purchase foodgrains from the market to meet their monthly requirement, whereas 43(28.67%) households consume foodgrains from their own farm. Food grains provided through PDS contributes a significant share in their monthly consumption. Table 6.2(a): Foodgrain (rice) consumed by beneficiary HHs (in kg) Type of HHs Source No. of beneficiary Average Total HHs consumption per consumption HHs (Kg.) PHH Own Farm 32 11.88 380 (Priority HHs) Market 98 26.80 2587 PDS 99 21.16 2095 Total 229 19.95 5062 AAY (Antyodaya Own Farm 11 13.18 145 Yojna) Market 39 26.00 1014 PDS 51 34.61 1765 Total 101 24.60 2924

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6.3.2 Share of PDS food grains Out of 10 surveyed FPS, five FPS i.e. Bariyarpur, Bhothra, Lodhivaram, and Horlor in Deoghar and Chitimiti and Horlor in Seraikella-Kharsawan district, only rice is provided through PDS. For the remaining five villages rice and wheat is provided through PDS in the proportion of 3:2. Rice is staple food in Jharkhand and is mostly consumed by the people especially in rural areas, people were satisfied with the proportion of Foodgrains provided to them. Table 6.2(b): Preferred share of food grains District Village/ Town Satisfied with the share/proportion of If no, what is wheat/rice preferred share of wheat and rice Yes No 3:2 Deoghar Bariyarpur 13 2 2 Bhothra 15 - - Ghorlas 15 - - Lodhivaram 14 1 1 Ward No-29 15 - - Total 72 3 3 West Asura 15 - - Singhbhum Bada Guira 15 - - Chitimiti 15 - - Horlor 15 - - Ward No-25 15 - - Total 75 - -

6.4 Status of Silent ration cards. There are few cases of silent ration cards that were found during the survey. These ration cards were reported by the FPS dealer to the district authorities for their deletion and the process is going on. Since the FPS dealers only receive Rs.1/kg as commission the unsold food grains is automatically deducted from their allotment for the next month. Therefore, the ePos machine helps to maintain transparency in the system and anyone can view the current status of food grains in the State Food portal.

6.5 Special dispensation for old, infirm and physically challenged persons. Two types of facilities are provided to old and differently abled persons under NFSA. a. Door-step facility: Under this facility, the entitled share of ration will be provided to the beneficiary’s home by the dealer. The person himself does not need to visit the ration shop to receive his/her ration. b. Nominate other: Under this facility, the beneficiary can nominate another person who on behalf of the beneficiary will receive the ration from FPS.

Out of the 150 interviewed beneficiaries, 5 of them were eligible for these facilities. 4 of the beneficiaries nominated others to lift their foodgrains. And 1 beneficiary didn’t receive any of these facilities. Although the respondent that didn’t receive any of the facility, didn’t face any difficulty in lifting ration to his home and it was quite manageable. The reason behind this was that for most of their home is very near to FPS and other people voluntarily help them in XISS/RANCHI/Concurrent Evaluation of NFSA- Jharkhand Page 22

lifting their ration to home. None of the respondents said that he/she faces difficulty in lifting food grains to their home. Table 6.3: Facilities to old and Differently abled people District Village/ Town Facilities to disabled/ members age If no facility to physically group of 65 year and above disabled, then difficulty level Doo-step Nominate None of Difficult Manageable delivery at others to the home lift above Deoghar Bariyarpur - - - - - Bhothra - - - - - Ghorlas - - - - - Lodhivaram - - - - - Ward No-29 - 3 - - - Total - 3 - - - West Asura - - - - - Singhbhum Bada Guira - - - - - Chitimiti - - 1 - 1 Horlor - - - - - Ward No-25 - 1 - - - Total - 1 1 - 1

6.6 Coverage under portability

The facility of portability was not there for any of the villages. Beneficiaries have to receive their entitled ration only from their designated FPS and were not allowed to receive ration apart from that. The introduction of ePos machine has the facility that can allow this feature but currently it was not found being implemented practically anywhere in the state.

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CHAPTER VII

Grievance Redressal System

7.1 Overview of grievance redressal mechanism in the study area

The grievance redressal mechanism in both the district was very ineffective and dormant. The beneficiaries were totally unaware about it and the monitoring team could hardly feel its active existence.

7.2 Beneficiaries grievance related to PDS and awareness about different channels

There was almost no grievance found against the FPS. Out of the 150 interviewed beneficiaries, not even a single respondent has raised any grievance related to functioning of ration shop and Public Distribution System such as Denial of food grains, Lower quality of food grains, over pricing, non-issue or delay in addition/subtraction in ration card, nondisplay of required details in FPS, misbehaviour of FPS dealer, delay in arrival of food grains etc. in last one year. In case of any grievance, none of the following, Gram Panchayat Office, Pradhan/ Sarpanch, Block Officer, District Grievance Redressal Officer, Vigilance Committee, State Food Commission were approached by the beneficiaries to resolve their problem. But in the state of Jharkhand people were well aware about “Mukhyamantri Jansamvad” toll-free number (181) were people could log there any complaint regarding any issue related to the government.

7.3 Utilization and performance of toll-free number and online grievance redressal system.

Toll-free numbers were not known by any of the interviewed beneficiaries barring few as a result nobody ever used it to redress any grievance. Toll-free number was displayed in FPS shops but beneficiaries were not aware of its existence and purpose. Similarly, none of the beneficiaries were aware of the online facilities available to them.

7.4 Working of DGRO

None of the interviewed beneficiaries were aware of District Grievance Redressal Officer and its effective working was not reported. Similar is the case for State Food Commissioner.

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CHAPTER VIII

Vigilance Committees and Social Audits

8.1 Formation, Composition and linkages between Vigilance Committee

Although vigilance committee has been constituted in both the districts – Deoghar and West Singhbhum, it was found that the committee is not fully operational and not at all effective.

8.2 Capacity building and Awareness levels of VC members.

The awareness level among the Vigilance committee members was found very low. The members were not at all aware of their roles and responsibilities and were not practicing the same. It was found that no such programmes were conducted by the administration for the capacity building of the VC members.

8.3 Functioning of the Vigilance Committee

It was found that the Vigilance Committee was not functioning properly. No such records of regular meetings and follow-ups were produced to the monitoring team.

8.4 Instances of Irregular and malpractice reported by VC members.

No cases of malpractices by FPS were reported by the Vigilance Committee. But due to the ineffectiveness of the committee, it is doubted that if ever such irregularities are found nothing while be done by the vigilance committee.

8.5 Awareness about beneficiaries about and their interaction with them

It was found that the Vigilance Committee members were not aware of the beneficiaries and were least interested in the various issues and grievances faced by them. Understanding the various issues and grievances of beneficiaries requires regular interaction with them. No such record of meetings of VC members and beneficiaries were produced to the monitoring team. Even the beneficiaries were not aware of the Vigilance committee. Out of the 150 interviewed beneficiaries, not even a single one was aware of the Vigilance Committee, its members and its role and responsibilities.

8.6 Social Audit- planning, execution and impact

No such social audits were conducted by the Vigilance Committee. It seemed that the Vigilance committee was least concerned about the grievances of the beneficiaries and had no proper plan to resolve the grievances of the beneficiaries in the future.

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CHAPTER IX

Digital Payment

9.1 Use of digital payment facility

No facility of digital payment was found in any of the FPS. The beneficiaries have to pay in cash after receiving their entitled ration. The beneficiaries also prefer to pay in cash, as most of them are not aware and accustomed to the digital payment process.

9.2 Issues with digital payment

No issues were reported, as digital payment is non existant in the surveyed areas.

9.3 Awareness about Digital facility

Consumer Affairs & Public Distribution department of Centre and State government should come up with some ideas for awareness and benefits of digital facilities this may increase the adoption of digital payment system like Nukkad-Natak and Charcha programmes in rural as well as urban areas this will increase the adoption of digital payments.

9.4 Preference to receive Cash Subsidy in the bank accounts

None of the 150 interviewed beneficiary households prefer to receive cash subsidy in their bank account, The major reasons for the same are fear that foodgrains may be priced higher the market and risk of misuse of the cash received on non-food items.

Table 9.1 Reasons for not preferring Cash Subsidy in the Bank accounts

District Village/ Town Foodgrains from Foodgrains from market Risk of misuse market would would be of higher price & of cash for non- be of higher Risk of misuse of cash for food items price non-food items Deoghar Bariyarpur - 15 - Bhothra - 13 2 Ghorlas - 15 - Lodhivaram - 14 1 Ward No-29 - 12 3 Total - 69 6 West Asura - 14 1 Singhbhum Bada Guira - 13 1 Chitimiti 8 6 1 Horlor - 15 - Ward No-25 - 13 - Total 8 61 3

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9.5 Improvement of digital infrastructure

Digital Infrastructure of the surveyed villages also lacked good quality digital infrastructure. This is also a major reason for slow adoption of digital services in those areas. This also causes a major concern for the operation of online e-Pos machines. Therefore, proper planning with Telecom department and Commercial telecom companies may solve this problem.

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CHAPTER X

Key Recommendation

 Vigilance committee at FPS level should be formed in Deoghar and West Singhbhum districts at the earliest.  There should be regular meeting organized on a monthly basis or quarterly basis by the vigilance committee at the FPS and district level.  There should be a periodic training programme for officers and vigilance committee members for the smooth functioning of the NFSA at the district level.  There should be regular periodic meeting and follow-up of the vigilance committee by the officers of the food department  Social audit should be organized by the officers of the food department at least twice in a year at the FPS level.  FPS shops should be well painted and it should display all the basic information such as list of beneficiaries, toll-free number etc. properly. Also, there should be shade for the beneficiaries to wait during rainy and summer seasons.  As suggested by most of the interviewed beneficiaries there should be provision of selling of Non- PDS commodities at PDS shops.  There should be some awareness campaign like audio record play at the PDS shops on regular basis regarding role and responsibilities of the vigilance committee, the process of addition and deletion of members in the ration card, for new ration card, the entitlement of PDS commodities per head, rate, etc.  Improvement of digital and telecom infrastructure in the rural and far off places will increase the reliability of e-Pos machines as well as help to increase the adoption of digital payments in such areas.  It was also found that general sentiments among the beneficiaries that the Online Ration Card Management System being functional is not a great use for them as due to filling of quota the issuance of new Ration Card or even addition of new members in the ration cards is suspended most of the time. Therefore, active inspection is required in the field to weed out such ration cards or members of ration cards which have become defunct.  There is a huge manpower shortage in the Dept. of Food in Govt. of Jharkhand which causes hindrance in proper functioning of the department in the state. There is acute shortage of Block Supply Officers, Godown Managers, etc. It is of prime importance that such vacancies must be filled at the earliest.

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ANNEXURE I CHECK LIST FOR NODAL OFFICERS SECTION-1: Beneficiary selection and ration card management 1. 2,63,224 households and 14,91,879 members have identified under NFSA in Deoghar and 3,02,046 households and 15,02,338 members have identified under NFSA in West Singhbhum districts. The details of each households and member details are available in the state portal online. 2. Online Ration Card management system is functional in the state. a. Online mechanism for receiving application for new/duplicate ration cards is functional. b. The system in place is a workflow-based system. c. The online facilities are available to the beneficiaries in the block level through CSCs and the beneficiaries themselves can also apply using their computers or Smartphone’s. d. No beneficiaries reported that they receive acknowledgment after applying online, but there is a provision for acknowledgment through SMS. e. Details of Ration Card Management System are correctly reported on NFSA dashboard. 3. Aadhaar based deduplication and validation has taken place in both the districts but no record was provided for it. 4. In the strategy to ensure inclusion of only genuine beneficiaries is through field investigation. But the biggest shortcoming in this strategy is the scarcity of manpower to conduct field verifications. SECTION-2: Online Allocation and Supply Chain Automation 1. The distribution cycle for food grains in the state is monthly. 2. The godowns of SFC (State Food Corporation) is not fully automated. At places tablets have been distributed for online capture of data. But it doesn’t strictly follow online procedures. 3. Allocation Orders are not system generated. 4. There is a huge shortage of manpower to handle proper functioning of supply chain management. In both districts the post of District Supply Officer is vacant. Also, in block level at most places Block Development Officer is handling the supply chain. 5. Quality of foodgrains is satisfactory but no strict quality control mechanism was found. 6. Stock position of godowns is visible in the state portal and stock position of FPS is visible online. 7. Delivery Orders, Release Orders, Truck Challans, Gate Passes are partially system generated and not transparently visible on the state portals. 8. No SMS alerts are received by the beneficiaries or FPS before arrivals of food grains as reported by the beneficiaries. 9. The details of allocation, off take and distribution are reported correctly on the NFSA dashboard

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SECTION-3: FAIR PRICE SHOP AUTOMATION 1. In both the districts biometric authentication is used to authenticate the beneficiaries. No case of denial of food grains due to failure of biometric authentication was reported. 2. Online system for such analysis at district level was reported. 3. In case if the e-Pos is unable to read the fingerprint than the beneficiary can take the food grains by authenticating use OTP sent on the beneficiaries’ mobile number. 4. a. There is no facility for e-KYC or fusion finger in the state. b. Beneficiaries can seed their Aadhar/Mobile using the online facilities. c. Electronic weighing machines are not online. d. Voice and print is available in Hindi but not available in the local language. e. Micro-ATM functionality is not available. 5. There is no system in place at district level to assess the Silent Ration Card. Even no record was provided for silent cards. But Ration shop dealer do provide list of such cards when asked for. 6. Portability and Digital payment are not functioning in the state. The major barrier for introducing portability is stock management in FPS. And for Digital payment even the beneficiaries are not very keen for it. SECTION-4: FAIR PRICE SHOPS AND THEIR VIABILITY 1. Average tonnage in both districts is approximately 618 qt per shop and average population covered per shop is 1336. 2. In both the district most visited FPS where of Private License. 3. Commission rate of food grains in the state is Rs.1/kg. 4. a. Sale of Non-PDS item was not found in any visited FPS. b. Sale of MDM was also not reported but food grains for ICDS were being sent by FPS. c. No activities of Business/Banking correspondent or CSC operations was found.

SECTION-5: MONITORING AND GRIEVANCE REDRESSAL 1. Grievance redressal system in the state is flawed as FPS level vigilance committee has not been formed and vigilance committee in district level is dormant and ineffective. 2. No vigilance committee has been formed in FPS level and therefore there is a huge shortcoming. 3. No awareness generation activities were reported in the FPS and village level, though some beneficiaries confirmed that they received monthly call from the dept. telling them about toll-free numbers, etc. 4. No Social audit was reported.

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ANNEXURE II FACT SHEET - DEOGHAR District Factsheet- A. Population B. Number of households C. % of population covered under NFSA 14,91,879 (Census 2011) 2,63,224 85.17%

D. NFSA Coverage details E. Number of Fair price shops F. Godowns (storage points) AAY PHH PHH PoS (Online) PoS (Offline) Manual Numbers Capacity cards cards members (in MTs) 15,457 2,08,735 11,09,547 986 6 0 9 6,000

G. Details of posts at district level H. NFSA food grains allocation and distribution (last three months) (in MTs) Name of the post Sanctioned strength Vacant positions Month Allocation Distribution DSO(District Supply 1 0 May,19 58,941.58 60,764.47 Officer) BSO(Block Supply 10 7 June,19 58,998.58 59,439.44 Officer) July,19 59,000.35 59,511.81

Godown Factsheet A. Location of the Godown B. Details of Godown District name Deoghar Capacity (in MTs) 700 Block name Deoghar Number of FPSs tagged to godown 183 Address Bazar Samiti, Maximum distance from tagged FPS (in kms) 30 km Deoghar. Distance from FCI godown (in kms) (if applicable) 8 km C. Details of person power at godown D.Facilities at godown Name Sanctioned Vacant Facilities Availability Strength positions Asst. 1 1 Internet connectivity Yes Godown Electronic weigh machine/ bridge Yes Manager Computer room for Supply chain management No Computer 1 0 Toilet facility for labour No Operator Accessibility by all-weather road Yes Firefighting equipment No

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Rural Name MIRITIUNJAY PRASAD RAI Name of Village/ ward Ghorlas Age 63 Block/ District Deoghar Gender Male FPS id (as displayed in the portal) 179/85 Ownership Private C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months)(qt.) AAY cards 14 Month Allocation Distribution Closing Balance AAY (members) 63 May,19 142.68 137.10 5.35 PHH (cards) 631 June,19 142.80 157.75 5.35 PHH (members) 2862 July,19 143.35 140.60 4.65 E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH & AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries Yes G. Number of silent rations cards List of names of PHH and AAY beneficiaries Yes No. of AAY cards - Quantity received, distributed & in stock Yes No. of PHH cards 6 Toll free helpline number 1967/ 1800 series Yes No. of PHH members 16 Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances No availed the facility for nomination or Availability of Stock register at FPS No door step delivery Availability of Category of commodity-wise records Yes No. of AAY cards - Availability of Register of beneficiaries Yes No. of PHH cards - Availability of Register of sales Yes

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Rural Name SAHELI SHG Name of Village/ ward Lodhivaram Age - Block/ District Mohanpur Gender - FPS id (as displayed in the portal) 199/2009 Ownership Women SHG C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months)(qt.) AAY cards 22 Month Allocation Distribution Closing Balance AAY (members) 71 May,19 48.20 47.35 0.95 PHH (cards) 180 June,19 48.15 48.45 0.65 PHH (members) 820 July,19 48.30 48.75 0.20 E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH& AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries Yes G. Number of silent rations cards List of names of PHH and AAY beneficiaries No No. of AAY cards 1 Quantity received, distributed & in stock No No. of PHH cards 1 Toll free helpline number 1967/ 1800 series Yes No. of PHH members 2 Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances No availed the facility for nomination or Availability of Stock register at FPS No door step delivery Availability of Category of commodity-wise records Yes No. of AAY cards - Availability of Register of beneficiaries Yes No. of PHH cards - Availability of Register of sales Yes

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Rural Name GANESH DAS Name of Village/ ward Bariyarpur Age 41 Block/ District Devipur Gender Male FPS id (as displayed in the portal) 02/05 Ownership Private C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months) (qt.) AAY cards 168 Month Allocation Distribution Closing Balance AAY (members) 775 May,19 51.90 53.15 4.45 PHH (cards) 48 June,19 52.70 50.60 3.20 PHH (members) 169 July,19 52.85 49.25 3.35 E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH& AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries Yes G. Number of silent rations cards List of names of PHH and AAY beneficiaries No No. of AAY cards - Quantity received, distributed & in stock Yes No. of PHH cards - Toll free helpline number 1967/ 1800 series No No. of PHH members - Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances No availed the facility for nomination or Availability of Stock register at FPS No door step delivery Availability of Category of commodity-wise records No No. of AAY cards - Availability of Register of beneficiaries Yes No. of PHH cards - Availability of Register of sales Yes

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Rural Name RAM DEO TURI Name of Village/ ward Bhothra Age 45 Block/ District Sarwan Gender Male FPS id (as displayed in the portal) 15/99 Ownership Private C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months) (qt.) AAY cards 29 Month Allocation Distribution Closing Balance AAY (members) 127 May,19 75.25 71.00 4.70 PHH (cards) 248 June,19 75.30 79.10 0.90 PHH (members) 1304 July,19 75.30 73.65 2.55 E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity Yes Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH& AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries Yes G. Number of silent rations cards List of names of PHH and AAY beneficiaries Yes No. of AAY cards - Quantity received, distributed & in stock Yes No. of PHH cards - Toll free helpline number 1967/ 1800 series No No. of PHH members - Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances No availed the facility for nomination or Availability of Stock register at FPS Yes door step delivery Availability of Category of commodity-wise records Yes No. of AAY cards - Yes Yes No. of PHH cards - Yes Yes

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Urban Name NAVAL KISHOR NARONE Name of Village/ ward Ward-29 Age 55 Block/ District Deoghar Gender Male FPS id (as displayed in the portal) 282/85 Ownership Private C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months) (qt.) AAY cards 19 Month Allocation Distribution Closing Balance AAY (members) 51 May,19 32.95 37.60 8.70 PHH (cards) 165 June,19 32.95 33.76 7.89 PHH (members) 775 July,19 33.40 38.15 3.14 E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH& AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries No G. Number of silent rations cards List of names of PHH and AAY beneficiaries No No. of AAY cards - Quantity received, distributed & in stock Yes No. of PHH cards - Toll free helpline number 1967/ 1800 series No No. of PHH members - Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances No availed the facility for nomination or Availability of Stock register at FPS No door step delivery Availability of Category of commodity-wise records No No. of AAY cards - Availability of Register of beneficiaries Yes No. of PHH cards - Availability of Register of sales No

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ANNEXURE III FACT SHEET – WEST SINGHBHUM District Factsheet- B. Population B. Number of households C. % of population covered under NFSA 15,02,338 (Census 2011) 3,02,046 83%

D. NFSA Coverage details E. Number of Fair price shops F. Godowns (storage points) AAY PHH PHH PoS (Online) PoS (Offline) Manual Numbers Capacity cards cards members (in MTs) 96,677 2,45,518 9,14,933 689 586 0 18 10,450

G. Details of posts at district level H. NFSA food grains allocation and distribution (last three months) (in MTs) Name of the post Sanctioned strength Vacant positions Month Allocation Distribution DSO(District Supply 1 0 May,19 73,854.01 Officer) BSO(Block Supply 18 17 June,19 79,531.09 Officer) July,19 81,521.35

Godown Factsheet C. Location of the Godown D. Details of Godown District name West Singhbhum Capacity (in MTs) 2000 Block name Jhinkpani Number of FPSs tagged to godown 135 Address Block Office, Maximum distance from tagged FPS (in kms) 30 km Jhinkpani Distance from FCI godown (in kms) (if applicable) 55 km C. Details of person power at godown D.Facilities at godown Name Sanctioned Vacant Facilities Availability Strength positions Asst. 1 1 Internet connectivity Yes Godown Electronic weigh machine/ bridge Yes Manager Computer room for Supply chain management No Computer 1 0 Toilet facility for labour No Operator Accessibility by all-weather road Yes Firefighting equipment No

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Rural Name SALUKA SUNDI Name of Village/ ward Asura Age 41 Block/ District Jhinkpani Gender Male FPS id (as displayed in the portal) 08/2007 Ownership Private C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months) (qt.) AAY cards 93 Month Allocation Distribution Closing Balance AAY (members) 327 May,19 88.35 86.80 8.00 PHH (cards) 347 June,19 88.10 87.95 8.15 PHH (members) 1274 July,19 87.70 87.30 8.55 E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS No Digital payment facility No Monthly entitlement of PHH& AAY category No Banking correspondent No Retail issue price per kg for PHH & AAY category No Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries Yes G. Number of silent rations cards List of names of PHH and AAY beneficiaries Yes No. of AAY cards - Quantity received, distributed & in stock No No. of PHH cards 2 Toll free helpline number 1967/ 1800 series No No. of PHH members - Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances No availed the facility for nomination or Availability of Stock register at FPS No door step delivery Availability of Category of commodity-wise records No No. of AAY cards - Availability of Register of beneficiaries Yes No. of PHH cards - Availability of Register of sales Yes

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Rural Name BHUBNESHWAR BIRULI Name of Village/ ward Chiti-Miti Age 48 Block/ District Tatnagar Gender Male FPS id (as displayed in the portal) 1/99 Ownership Private C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months) (qt.) AAY cards 253 Month Allocation Distribution Closing Balance AAY (members) 937 May,19 121.45 126.25 6.70 PHH (cards) 230 June,19 123.15 123.85 3.20 PHH (members) 919 July,19 123.95 124.65 2.40 E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity Yes Opening and closing times of FPS No Digital payment facility No Monthly entitlement of PHH& AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries Yes G. Number of silent rations cards List of names of PHH and AAY beneficiaries Yes No. of AAY cards 5 Quantity received, distributed & in stock Yes No. of PHH cards 5 Toll free helpline number 1967/ 1800 series No No. of PHH members - Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances No availed the facility for nomination or Availability of Stock register at FPS Yes door step delivery Availability of Category of commodity-wise records Yes No. of AAY cards 1 Availability of Register of beneficiaries Yes No. of PHH cards 2 Availability of Register of sales Yes

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Rural Name JOHN LEYANGI Name of Village/ ward Bada Guira Age - Block/ District Chaibasa Gender Male FPS id (as displayed in the portal) 6/93 Ownership Private C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months) (qt.) AAY cards 75 Month Allocation Distribution Closing Balance AAY (members) 295 May,19 97.10 76.80 10.15 PHH (cards) 450 June,19 97.10 77.70 9.70 PHH (members) 1417 July,19 97.10 77.50 9.80 E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH& AAY category No Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries Yes G. Number of silent rations cards List of names of PHH and AAY beneficiaries Yes No. of AAY cards - Quantity received, distributed & in stock No No. of PHH cards - Toll free helpline number 1967/ 1800 series No No. of PHH members - Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances No availed the facility for nomination or Availability of Stock register at FPS Yes door step delivery Availability of Category of commodity-wise records No No. of AAY cards - Availability of Register of beneficiaries Yes No. of PHH cards - Availability of Register of sales Yes

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Rural Name SADHU CHARAN BANRA Name of Village/ ward Horlor Age 45 Block/ District Khuntpani Gender Male FPS id (as displayed in the portal) 2/97 Ownership Private C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months) (qt.) AAY cards 24 Month Allocation Distribution Closing Balance AAY (members) 135 May,19 53.35 50.55 2.80 PHH (cards) 237 June,19 53.35 49.55 3.80 PHH (members) 899 July,19 48.10 48.60 3.30 E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH& AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries Yes G. Number of silent rations cards List of names of PHH and AAY beneficiaries Yes No. of AAY cards 1 Quantity received, distributed & in stock Yes No. of PHH cards - Toll free helpline number 1967/ 1800 series Yes No. of PHH members - Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances Yes availed the facility for nomination or Availability of Stock register at FPS Yes door step delivery Availability of Category of commodity-wise records Yes No. of AAY cards 1 Yes Yes No. of PHH cards - Yes Yes

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Urban Name TAKESHWAR SUKLA Name of Village/ ward Ward-25 Age 59 Block/ District Chaibasa Gender Male FPS id (as displayed in the portal) 125/85 Ownership Private C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months) (qt.) AAY cards 95 Month Allocation Distribution Closing Balance AAY (members) 209 May,19 71.90 77.40 0.25 PHH (cards) 187 June,19 72.50 69.30 0.05 PHH (members) 779 July,19 72.50 71.50 0.00 E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity Yes Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH& AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries Yes G. Number of silent rations cards List of names of PHH and AAY beneficiaries No No. of AAY cards - Quantity received, distributed & in stock No No. of PHH cards - Toll free helpline number 1967/ 1800 series No No. of PHH members - Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances No availed the facility for nomination or Availability of Stock register at FPS Yes door step delivery Availability of Category of commodity-wise records Yes No. of AAY cards 2 Availability of Register of beneficiaries Yes No. of PHH cards - Availability of Register of sales Yes

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