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Annual Report for 2013/14 Financial Year - Vote 25: Department of Police

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Annual Report for 2013/14 Financial Year - Vote 25: Department of Police ANNUAL REPORT FOR 2013/14 FINANCIAL YEAR - VOTE 25: DEPARTMENT OF POLICE PART B: PERFORMANCE INFORMATION SOUTH AFRICAN POLICE SERVICE 37 ANNUAL REPORT FOR 2013/14 FINANCIAL YEAR - VOTE 25: DEPARTMENT OF POLICE 1. AUDITOR GENERAL’S REPORT: PREDETERMINED OBJECTIVES Refer to page 276 to 280 of the Report of the Auditor-General, published as Part E: Financial Information. 2. OVERVIEW OF DEPARTMENTAL PERFORMANCE 2.1 Service Delivery AND Organisational ENVIRONMENT The SAPS has conceptualised “frontline service delivery” in the context of the Constitutional requirement as per Section 205, the Basic Values and Principles Governing Public Administration as per Section 195 of the Constitution; Outcome 12 of the Medium Term Strategic Framework: An efficient, effective and development-orientated public service: Service delivery focusing on quality and access; and the White Paper on Transforming Public Service Delivery. Furthermore, the Minister of Police had declared 2013/14 “the year of the frontline office”, which provided the catalyst for this conceptualisation. The Minister’s engagement with SAPS management prompted an analysis of service delivery in the context of the four dimensions identified as being fundamental to frontline service delivery, namely the individual as a SAPS employee; the physical touch points from which our services are provided; the quality of the service provided; and the extent to which we engage with and involve our communities in the provision of our policing service. The conceptualisation of frontline service delivery necessitated a clear understating of the primary interface between the SAPS and the beneficiaries of its services, the citizens of this country. The SAPS, like all government departments, comprises two fundamental types of frontline service delivery points, namely the front office and the back office. A front office is defined as any office in the SAPS that interacts directly with the public and is, therefore, a ‘touch point’ of community contact. Front offices include station management, community service centres, victim-friendly rooms (VFRs), detention management facilities, station sectors, exhibit management (e.g. vehicle pounds and SAPS 13 stores), detective service centres and other detective service offices, firearms offices, and the emergency response service provided from all 10111 centres. Back offices are SAPS offices that service front offices and do not have direct contact with service beneficiaries. In terms of the above, the SAPS initiated the multi-year Frontline Service Delivery Project to accelerate efforts to establish an efficient, effective and accountable service delivery capability. The following critical objectives were identified as underpinning the realisation of this purpose: → To ensure SAPS service points are accessible and standardised to adequately support professional policing; → To provide a professional, standard, quality-based and accountable service to the people of South Africa; and 38 SOUTH AFRICAN POLICE SERVICE ANNUAL REPORT FOR 2013/14 FINANCIAL YEAR - VOTE 25: DEPARTMENT OF POLICE → To ensure effective engagement with all our stakeholders in the fight against crime. The initial phase of the project involved piloting the concept in nine methodically identified project sites to cultivate a multi-disciplinary and integrated service delivery model that would be rolled out to the rest of the organisation. 2.2 Service Delivery IMPROVEMENT PLAN Additional to the initiative outlined above, the department completed a service delivery improvement plan. The tables below highlight the service delivery plan and the achievements to date. MAIN services PROVIDED AND standards The focus of the services and service standards in the Service Delivery Improvement Plan (SDIP) is to ensure that SAPS creates an environment in support of its mandate as reflected in Section 205 of the Constitution. Main Services Beneficiaries Desired Standard Actual Achievement of Service Enhancing Individuals, Thorough The SAPS has established a wide range of consultation consultation groups or consultation with arrangements with its customers. Refer to Batho Pele government beneficiaries and arrangements with beneficiaries below. department stakeholders Improving access affected by crime Access to The Access to SAPS Service Points Report has been and violence that SAPS service completed and is currently under discussion. have access to delivery points SAPS service should be within delivery points. established geographic norms A quality policing service provided to beneficiaries Ensuring redress Effective redress Several redress mechanisms have been developed over of complaints time to provide beneficiaries with the means of raising concerns regarding the service delivery of the SAPS. Refer to complaints mechanism below. Providing Provide The SAPS has established several information tools information beneficiaries with to ensure that information is provided as and when full, accurate required by beneficiaries. Refer to service information information tool below. about the SAPS services and the levels of quality they are entitled to receive SOUTH AFRICAN POLICE SERVICE 39 ANNUAL REPORT FOR 2013/14 FINANCIAL YEAR - VOTE 25: DEPARTMENT OF POLICE Main Services Beneficiaries Desired Standard Actual Achievement of Service Ensuring Availability The SAPS has an Access to Information Manual in three openness and of SAPS official languages i.e. English, Afrikaans and isiZulu transparency information in terms of section 14 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) (PAIA) and managed 21 035 PAIA requests of which 19 259 were granted in full. In 2013 the South African Human Rights Commission and the Open Democracy Advice Centre awarded the Golden Key Award for the Best Deputy Information Officer for outstanding and excellent performance of duties to the National Deputy Information Officer of the SAPS for the 4th time since 2008. Providing value The optimal The Service Delivery Improvement Plans implemented for money utilisation of at all divisions, provinces and stations require a specific all resources focus on the effective utilisation of resources towards in providing achieving of objectives and priorities. services to SAPS beneficiaries Improving Individuals Victim friendly By the end of March 2014, a total number of 947 Victim- courtesy affected by SAPS facilities Friendly Rooms (VFRs) were operational at police violent crime service points, including police stations, satellite police stations, contact points and Family Violence, Child Protection and Sexual Offences (FCS) offices. BATHO PELE ARRANGEMENTS WITH BENEFICIARIES (CONSULTATION ACCESS AND CONSULTATION ARRANGEMENTS) The aim of consultation arrangements is to ensure thorough consultation with beneficiaries and access to SAPS service delivery points within established geographic norms and the provisioning of a quality policing service to the public. Current / Actual Arrangements Desired Arrangements Actual Achievements To provide a policing service to all Enable continuous access Increased access to communities members of society, the Community throughout the country to police by building three (3) new police Service Centres at 1 137 police stations by building/upgrading and stations: stations can be accessed throughout improving establishments 1) Letsitele; the country. 2) Tembisa; and 3) Joza. Developing and maintaining of a A comprehensive GIS database of All SAPS service points have been Geographical Information System all SAPS service points verified and were updated on the (GIS) database on SAPS service GIS, inclusive of the three additional points. police stations that came into operation. 895 additional service points were captured on the database. 40 SOUTH AFRICAN POLICE SERVICE ANNUAL REPORT FOR 2013/14 FINANCIAL YEAR - VOTE 25: DEPARTMENT OF POLICE Current / Actual Arrangements Desired Arrangements Actual Achievements Awareness campaigns Engage with all communities through The SAPS conducted awareness effective public education and campaigns at provincial and station awareness programmes to raise level particularly supporting calendar awareness events including youth Month (June), Women’s month (August), and the 16 Days of Activism Campaign on no violence against women and children (Nov 25 to December 10). A total number of 1 671 public education and awareness campaigns (door-to-door campaigns, dialogues, distribution of communication material, round table discussions and outreach programmes) were conducted in all nine (9) provinces addressing gender-based violence. In addition, 19 campaigns of national importance which involve the Minister and/or Deputy Minister and the National Commissioner or a senior officer duly nominated to represent him/her were conducted which include amongst others: the opening of police stations; youth outreach programmes and a youth crime prevention summit (substance abuse, gangsterism, unhealthy initiations of boys and violent crime); school outreach programmes; and the launch of the Mine Crime Combating Forum (MCCF). SOUTH AFRICAN POLICE SERVICE 41 ANNUAL REPORT FOR 2013/14 FINANCIAL YEAR - VOTE 25: DEPARTMENT OF POLICE Current / Actual Arrangements Desired Arrangements Actual Achievements Rural safety To address rural safety to address The SAPS continued with the needs of the entire rural the implementation of the community, including the farming comprehensive Rural Safety community Strategy approved by the Minister of Police and the National Commissioner in 2013, which
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