Report of the Queensland Ombudsman The Pacific Motorway Report An investigation into the actions of the Department of Main Roads in relation to noise and safety issues concerning the Pacific Motorway. March 2007 Report of the Queensland Ombudsman The Pacific Motorway Report An investigation into the actions of the Department of Main Roads in relation to noise and safety issues concerning the Pacific Motorway March 2007 © Queensland Ombudsman, 2007 Apart from any fair dealing for purposes related to the functions of the Ombudsman or the purpose of private study, research, criticism or review, as permitted under the Copyright Act, no part of this document may be reproduced by any process without permission. Inquiries should be made to the publishers, Queensland Ombudsman. ISBN 978-0-9758442-9-8 Queensland Ombudsman Level 25, 288 Edward Street Brisbane Qld 4000 GPO Box 3314 Brisbane Qld 4001 Tel: (07) 3005 7000 Fax: (07) 3005 7067 Email:
[email protected] Web: www.ombudsman.qld.gov.au 6 March 2007 The Honourable John English MP Acting Speaker of the Legislative Assembly Parliament House George Street BRISBANE QLD 4000 Dear Mr English In accordance with s.52 of the Ombudsman Act 2001, I hereby furnish to you my report, The Pacific Motorway Report: An investigation into the actions of the Department of Main Roads in relation to noise and safety issues concerning the Pacific Motorway. Yours faithfully David Bevan Queensland Ombudsman Enc Foreword Every year my Office receives thousands of complaints from Queenslanders about Queensland public sector agencies. Some complaints go beyond the circumstances of individual complainants and may best be described as ‘systemic’ complaints because the actions of the agency may affect many people.