THE WORLD OF OILTANKING VOL. 30/2 DECEMBER 2018 connections EDITORIAL CONTENTS

Contents

ASIA PACIFIC 04 Helios’ Innovative Metamorphosis Innovation is EUROPE 07 All set for innovation at Oiltanking! 08 Terminal of the Future 10 Synthetic Kerosene – Utopia or Indispensable Future Reality? 04 14 The ‘Three Clicks’ Principle BULLETS Global competition, volatile market conditions, service quality and experience that we offer our ever-shorter product lifecycles, and changing customers. An Innovative Solution customer demands are just some of the many 18 factors that necessitate flexibility, agility, and Read the “zoom in, zoom out” section of this 19 Divine Intervention innovative solutions in business. Or, as Albert issue to learn more about our innovation mission Einstein put it: “We cannot solve the problem and how we are getting organized to execute the with the same thinking we used when we created many brilliant ideas of our customers, partners, LATIN AMERICA 23 Innovations in its DNA it.” and colleagues in order to respond to and take 26 No Time for Siesta advantage of the challenges and opportunities But what does it take to be an innovative that result from the ever-changing world we 28 Successful First VLCC Transshipment entrepreneur? At Oiltanking, we have always operate in. 34 DoRIS Goes Live in been and still are continuously on the lookout to 28 enter new markets or tap into the potential of Oh – and did you know that reading (and writing) THINK BIG new product or service segments. Our bold is positively and significantly correlated with PEOPLE 06 Caring for Claude decision to enter the Indian market dates back creative thinking? So there’s no telling what We can, we care ... Meet Oiltanking’s 30 years, while our latest “new kid on the block” innovative ideas you might come up with after & PLACES 12 Business Systems Department is Mexico. Oiltanking’s current venture to reading this issue! develop, build, own and operate a multifunctional 16 Cultural Experiences | An App(etite) LNG terminal via the German LNG Terminal Happy reading! for Shanghai GmbH is truly an innovative step for our company. 20 In-house Innovations The terminal could be the first of its kind in . 33 In a nutshell Koen Verniers Daan Vos 38 An Itinerary for Innovation Continuously improving our existing business by Managing Director Managing Director thinking out of the box to optimize our processes, Oiltanking East Oiltanking West 16 systems, or usual way of getting things done is LEISURE & 15 Lexicon | Dashboard SHANGHAI crucial to remaining relevant and improving the ENTERTAINMENT 22 Innovative Inventions 24 Questionnaire Cover: Gumshoeing into Innovative Concepts 30 the Future: Sneakers with 36 Cutting-edge Cities soles made from recycled IMPRINT connections Vol. 30/2/2018 Published by Oiltanking GmbH, Corporate Center, Koreastrasse 7, chewing gum. Read more 20457 , Germany, www.oiltanking.com, Telephone +49-40-37099-7485, Fax +49-40-37099-7499 Number | ∞ 37 about the underlying E-Mail [email protected] Coordinator Gabi Wuestenberg, Manager Communications Editor Renate Eijkholt Reader's Corner concept on the back side. Design raz design, Hamburg Print mediadruckwerk Gruppe GmbH, Hamburg Published Two times a year 39 Copy Deadline vol 31/1 week 3, 2019 40 Last but not least | By Gum! Picture: © Publicis One

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MORE INFORMATION Please use the QR The bullets are each: code to watch a video with details • Mounded • Built in accordance with • 3,200 cbm in capacity NFPA 58 & EMMUA 190 • 67 m long codes plant and a vinyl acetate monomer • 8 m in diameter • SIL (Safety Integrity (VAM) plant. The system will be • shell thickness 37 mm Level) certified capable of supplying the feedstock • 600 MT in weight 24/7, year-round, effectively • Designed to handle functioning as an extension of the pressure of up to 19 bar plant’s manufacturing process.

To make this project possible, the team had to find a creative solution marine crane. The placement of the two 600 MT bullets was to accommodate the bullets on OTHS’ an amazing sight, one that took a great deal of planning already well utilized premises. First, a group and precision. Seeing how close the bullets were positioned of containers was relocated to free up a to the bund wall brought home how innovatively the land small plot. An adjacent bund wall was then was optimized. set back to make way for seven meters high rectangular concrete bunding to house the Another breakthrough is the establishment of a spider- Helios’ bullets. The area of the concrete bunding web pipeline to supply the production plants, whereby the exceeds 1,700 square meters and its product is delivered ‘en route’ by a shared pipeline to foundation is fortified by 321 piles. both plants simultaneously. This eliminated the need for typical point-to-point supply models, which resulted in This July, the bullets were delivered by substantial savings on the pipeline’s materials and barge from neighbouring Batam Island and installation. Having this spider web paves the way for Innovative JOURNEY’S BEGINNING installed using a 3,200-megaton heavy-lift OTHS to supply future off-takers and/or connect with The bullets are loaded in other suppliers with relative Batam, an Indonesian island ease. Metamorphosis about 30 km from The tank pit is currently being filled with about 10,500 cbm of sand and quarry dust to bury the tanks safely. OTHS Thanks to an optimized use of When Oiltanking purchased the Helios fuel oil looks forward to the safe bunkering terminal in 2012, who would have imagined completion and commissioning available space, Oiltanking Helios that it would one day handle chemical products? Fast- of the project, at which point it excels at innovation and will soon forward just a few years and Oiltanking Helios (OTHS) will embark on its journey into morph into an industrial terminal is poised to become an integral part of Jurong Island’s chemical terminaling. petrochemical feedstock supply grid: Come January for handling chemical products. 1, 2019, OTHS is scheduled to commence the storage and pipeline supply of propylene for two production plants.

For its transformation into an industrial terminal, JOURNEY’S END OTHS is installing two 3,200-cbm pressurised tanks, The bullets are installed known as ‘bullets’. They will be equipped with an at the Helios terminal eight-inch jetty line for discharging vessels, and a 10 with the help of a heavy- km long four-inch line that will feed a methionine lift marine crane

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SMILING FACES Staff members and their children witnessed the official adoption ceremony at Mandai Zoo on September 8, 2018 All set for innovation at Oiltanking!

The innovation process Oiltanking induced (see also page 38) is a long- term journey with several phases. How is it put into practice?

The initial crucial steps in Oiltanking’s innovation journey were taken during a first cross-functional workshop in Hamburg in late January. The foundations of the innovation process were developed, led by Yvan Tavernier with the Caring support of Tools of Innovators GmbH (TOI). INNOVATION BY THE BOOK 22 colleagues from With insights gained from around the world worked together to create an Innovation Process Workbook for Oiltanking in-house experience for Claude (Oiltanking ), enhanced with input by If the mindset of the colleagues within an external speakers from organization is not primed for innovation, even the In July 2018, Oiltanking in Singapore became the sponsor of Claude, a male Aldabra Olympus and Airbus, it best process is doomed to fail. And so, to giant tortoise (Geochelone Gigantea), who lives at the Singapore Zoo. The Aldabra giant became clear that there complement the desired behavior, an innovative is room for innovation in mindset was defined, and a set of initiatives tortoise is red-listed as a vulnerable species by the International Union for the Oiltanking’s current developed to instill it. Conservation of Nature (IUCN).* organizational structure. An initial comprehensive In the near future, Oiltanking will test its defined Meet Claude! He weighs around 230 kg and, at over 60 whale that washed up at their own terminal still in their minds, innovation process processes, organization, and mindset on real years of age, is the third-oldest Aldabra giant tortoise the Singapore Oiltankers are all the more committed to giving combining top-down and MUNICH STATE OF MIND One of challenges in the company’s ongoing improvement (Geochelone Gigantea) living at the Singapore Zoo, one of the back to the environment, to conserving and protecting wildlife bottom-up approaches the tasks at the Munich workshop and business development, to confirm that they was to define the mindset needed few places in the world where these reptiles, which are on the not only in their own backyards but around the world as well. was developed at this work. The testing will provide insight about how for innovation and how to instill it International Union for Conservation of Nature (IUCN) red list first workshop. throughout the organization Oiltanking will need to shape its innovation journey of vulnerable species, find shelter. When Oiltanking was As a token of appreciation for their adoption of Claude, Wildlife in the next three to five years. approached earlier this year by the Wildlife Reserve Singapore Reserve Singapore has provided the colleagues at Oiltanking The second meeting, – the organization that manages the zoo – about a sponsorship, Singapore with yearly entry pass to Singapore’s Mandai Zoo. which was held in Munich in May, was attended by 22 people the company was happy to commit to an adoption program, This gives all the staff a chance to regularly visit Claude, as – Oiltankers as well as colleagues from Marquard & Bahls which is renewed yearly. well as to spend quality time with their families while learning with a keen interest in innovation and out-of-the-box more about wildlife and habitat conservation. Aldabra giant thinking. Together, and with the assistance of four workstream The sponsorship funds cover Claude's medical expenses as tortoises, one of the world’s largest species of tortoise, have a leaders (Sjoerd Boer, Leddy Evangelista, Karl Dahl, Rajesh well as daily necessities such as food and maintenance. Any lifespan of between 80 and 120 years, although some Ganesh), they built a detailed workbook covering the leftover monies are allocated to wildlife conservation research, individuals have been found to live for more than 250 years. innovation process, the dedicated organization (including both locally and globally. In the wild, this species is in rapid Given this lifespan, this may well turn into a lasting friendship clearly defined roles) required to pursue it, as well as the decline due to habitat loss and their young being hunted by and commitment. mindset and skillset needed to promote innovation at predators. Moreover, in recent years several marine pollution Oiltanking. Based on this review, the recommendation was incidents, amongst many other factors, have accelerated the * The IUNC is an international organization that made to appoint an Innovation Director to lead this process works in the field of nature conservation and decline. With the haunting images from a species of sperm sustainable use of natural resources and coordinate with the parent company, Marquard & Bahls.

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Terminal of the Future An innovative terminal management software developed at Oiltanking Stolthaven (OTSA) in 2017 – 2018 delivers optimized operations and efficiency, and is generally aimed at establishing OTSA as the “Terminal of the Future.”

COMPLEXITY It is quite common for the Oiltanking Stolthaven Antwerp terminal to handle large numbers of ships, barges, trucks and railcars

The terminal business faces steadily increasing called AXCEL. The slot-booking module optimizes scheduling terminal’s future growth: “Because OTSA is a terminal with operational and regulatory complexity, customers’ in the near future, while the dispatcher function is efficient for a high level of complexity due to the wide variety of expectations are on a constant rise, and planning in the present. The modular architecture of the products and transportation modes, a lot of variables need competition is growing ever fiercer. It is therefore system offers the option of developing additional modules, to be taken into account, and last-minute changes are essential that terminals invest in future-proof such as a simulation tool. “AXCEL reschedules the optimal inevitable. Implementing AXCEL will help us make timely solutions so as to differentiate themselves and solution in just a couple of seconds, taking real-time decisions better and more easily, as the engine can handle gain a competitive edge. Which is why OTSA joined information and terminal assets into account,” says Marc Van even the most complex calculations, and provides insight in forces with its automation solutions partner, de Merlen, General Manager Procurement & Project difficult, unexpected situations.” In addition, AXCEL is Agidens. After defining the necessary requirements Management at Oiltanking GmbH, explaining the benefit. “The integrated into Oiltanking’s enterprise resource system to evolve the site into the “Terminal of the Future,” engine eliminates the need for Excel sheets, and our planners, (ERP), Oscar. This ensures an interactivity that distinguishes the two parties initiated a collaboration with the customer service department, etc. can make better decisions, AXCEL from other, more basic schedulers. It will also be University of Leuven as an academic partner. The faster. This new way of working will result in improved business compatible with the new Newton ERP system. main objective of their joint research project processes and customer service and thus also help us boost EXperT (see also page 38) was to develop an our HSSE performance and achieve our target KPIs more Yvan Tavernier, Director Assets & Operations at Oiltanking SOPHISTICATED The optimization automated, dynamic, real-time terminal efficiently.” Proof-of-concept trials currently being conducted GmbH, sees benefits for implementing AXCEL at several engine AXCEL optimizes the terminal’s optimization scheduling software to enhance the at OTSA by a project team of experts from Oiltanking and Oiltanking Group terminals that have a bottleneck in their scheduling based on real-time data site’s safety and profitability as well as offering Agidens show a potential efficiency improvement of 20 to 30 infrastructure. “Investing in innovative automated solutions about transport unit arrivals as well as customers added value. percent in the turnaround of the various transport units. that offer greater customer service will help gain the asset and resource availability Oiltanking Group a stronger, more competitive position.” The research project was completed at the end of Peter Boers, Managing Director at Oiltanking Stolthaven 2017 and resulted in a modular software product Antwerp, is convinced of AXCEL’s contribution to the

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How to produce Synthetic Kerosene In a nutshell, fuel could be piped from Oiltanking to KLM sustainable jet fuel? synthetic fuel is a at Schiphol Airport. liquid fuel obtained Utopia or Future Reality? from syngas, a mixture of carbon monoxide and One surprising finding from the study was that, given hydrogen, which in turn is derived from the gasification the expected technological improvements, it will not

of solid feedstocks such as or biomass, or by require extreme CO2, oil and electricity prices for reforming natural gas. Using a process called the synthetic jet to be competitive with its fossil fuel “Fischer-Tropsch conversion,” the syngas molecules counterpart. These are exciting developments which can be converted to “regular” hydrocarbons like diesel may offer a glimpse into the services Oiltanking will be or kerosene. The process in itself is not new, but the providing in the future! TAKE-OFF Synthetic methods for obtaining the carbon monoxide and/or kerosene production hydrogen have been getting a lot of attention. could soon be a reality in the One could for instance convert renewably generated solar or wind power into hydrogen through electrolysis – a technique that uses a direct electric current to drive an otherwise non-spontaneous chemical reaction (in this case splitting water into oxygen and hydrogen). In combination with a carbon source, the hydrogen can be used to make syngas and eventually, via Fischer-Tropsch conversion, hydrocarbon molecules. Hence the process is referred to as “power-to-liquid.” E-fuels, power-to-gas, power-to- liquid and synthetic fuels are terms we are hearing more and Sustainable jet The above-mentioned multi- more lately, but what exactly do stakeholder study in fuel in practice THE PROCESS To produce kerosene, which they mean and how do they which Oiltanking Amsterdam is a mixture of hydrocarbon fractions (CxHy), The aviation industry, which is responsible for two to participated examined synthetic kerosene production one needs two building blocks: a source of

relate to Oiltanking? Oiltanking three percent of yearly worldwide CO2 emissions, is based on the above carbon and a source of hydrogen Amsterdam recently joined a expected to grow by four to five percent annually for years process, using hydrogen to come. Although international aviation is not regulated produced with energy large group of stakeholders in a Hydrogen under the various sustainability policies, the industry from North Sea wind Production study on the use of synthetic fuels (IATA) has committed itself to ambitious sustainability farms, and carbon for the aviation industry. targets: captured from waste gases in the industrial CARBON Alcohol Upgrade Œ 1.5 percent improvement in fuel efficiency by 2020 sector as well as directly CAPTURE  CO2-neutral growth from 2020 onwards from ambient air. The KEROSENE Ž 50 percent reduction in CO2 emissions in 2050 vs. production plant could 2005 levels. be built in the port of Carbon Fischer Amsterdam, and the jet Syngas Conversion Tropsch While other transport modes can reduce their CO2 emissions with electrification, e.g., options to decarbonize the aviation industry are still considered limited. Any Hydrogen reductions in CO2 emissions would mostly come from Production sustainably produced jet fuel.

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WE CAN, WE CARE … If you want to go fast,“ go alone. If you this, the Business want to go far, go As the best approach and Systems team helps suggested solutions can terminals lower costs, together. vary greatly from case to improve efficiency, and ” case, the Business increase their capacity African proverb Systems team may for serving customers. support a terminal in improving its processes The second goal: to optimize sophisticated system landscape and systems by helping to install/ collaboration between the is needed to cope with this implement one of Oiltanking’s Oiltanking terminals and the complexity. To date, many core systems such as NEWTON or Central IT department. Business terminals lack such a landscape, INFOR, or by proposing another, Systems helps by “translating” and use heterogeneous and/or more promising course of action the needs and requirements of outdated systems to boost their for the terminal. Oiltanking terminals into “IT efficiency – in terms of both language,” and supports IT in finances and productivity. To help Ideally, the concerted efforts of their quest for harmonization a terminal make the most of its the Business Systems and standardization. Essentially, potential, Business Systems Department, the terminals, and the Business Systems often provides the following Central IT serve to achieve a Department supports and forms of support: harmonized, integrated systems promotes the digitalization of landscape, process efficiency, Meet Oiltanking’s Oiltanking’s business by seeking, ● thorough evaluation of and reduced costs, ultimately deploying, and integrating existing processes and leading to increased innovation ALL GOOD THINGS COME innovative, fit-for-purpose systems and the digitalization of IN THREE (from left) Business Systems processes and systems. ● specification of the terminal’s Oiltanking’s business. Joanna Abram, Stefan demands and requirements Broeckx and Mariya To understand the importance of ● delivery of timely and best Schroer Department the Business Systems fit-for-purpose solutions Department’s remit, it helps to visualize the many complex “There is always room for improvement.” This motto inspires and drives processes that operating a the daily work of “Oiltankers” in general, and of the three who comprise terminal involves: planning, maintenance, operations, order Oiltanking’s Business Systems Department in Hamburg in particular: and inventory management, Joanna Abram, IT Business Partner and Manager, Stefan Broeckx, Business asset management, procurement, Process Coordinator, and Mariya Schroer, Business Analyst. etc. To manage and handle all these processes, terminals have to implement and work with many systems, e.g. field On one side there are the many Oiltanking Hamburg was set up in 2016 to link the two. Their automation, supervisory control terminals around the world, with their various remit consisted of two important, complex goals. and data acquisition (SCADA), specific, local approaches and requirements – and order management etc. A on the other side there is the Central IT department The first goal: to deliver top-quality service to the in Hamburg, with its focus on standardization and regions and terminals in matters of process consistency. The Business Systems Department in management, integration, and innovation. By doing GATEWAY TO THE WORLD Colleagues around the globe foster connections through diverse activities at the head office in Hamburg

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The ‘Three Clicks’ to it – not only the IT department staff, but all the other departments as well. DASH- Principle Initial results have already been achieved since the principle was first introduced seven months ago. Most notable among them are the real-time operations dashboard, which shows the current charts can be exported to status of orders and operations by vessel, and the BOARD Excel with a single click, e.g. if UAB, an online platform where Oiltanking the user requires only plain Amsterdam (and other terminals) exchange figures or needs to further information with barges. Also, a timesheet system process the data. In addition that combines logbook and order information into to regular charts, the a single overview has been introduced. As the Dashboard is a household application also includes a Three Clicks principle is an innovation that can word in our daily lives. It geographic display of the main readily be adopted at other Oiltanking terminals refers to the control panel of a HSSE KPIs on a world map, Earlier this year, Oiltanking as well, it is probably just “three clicks away” from vehicle, which displays facilitating an easy comparison Amsterdam introduced the being implemented elsewhere soon … information that the driver between the performance of ‘Three Clicks’ principle to increase uses to control his operation of arranged on a single screen, various regions or countries. * INFOR: A maintenance management system the car. In a business context, presenting an overview of the overall efficiency when searching the same term is increasingly HSSE performance over time. In the past, statistics were for key business information in applied to a graphical user By selecting filters, the user is provided on a monthly to interface that gives an able to further tailor the quarterly basis, and often this age of digitalization. overview of business-related information displayed – e.g. lacked transparency for the QUICK ACCESS The UAB indicators needed to manage the KPIs for a single region, a reader. This frequently raised online service is a digital and control a business or single terminal, or a specific questions as to which incidents Recent years have seen a rapid evolution in technology notification system for business area. time period. The Dashboard actually impacted the KPIs. inland barges calling on and a data-driven digital transformation across just about overview provides a starting With Dashboard, users can Oiltanking every area. Digitalization is a very important topic at Oiltanking In April 2018, the HSSE point from which the user can drill down to a single incident Amsterdam as at all other Oiltanking terminals. Over time, the Dashboard for Oiltanking was identify trends before looking or easily check which incidents existing programs have been upgraded or replaced, and new IT launched based on the Business at the data in more detail. affect the KPI. Dashboard is systems like INFOR* have been introduced. Intelligence tool QlikView. As a an interactive data continually evolving tool, it is Each KPI can be further visualization tool, so the need Throughout the digitalization process, it is important to bear constantly updated and analyzed within the Dashboard for “static” reporting still in mind that the goal is to increase overall efficiency, to enhanced by Marquard & Bahls' application with the additional remains. Based on the data create more transparency, and to provide better insight HSSE Department. The charts and tables provided; consolidated for the Dashboard and intelligence. To ensure that new initiatives meet application pulls real-time data filters can be used to application, a variety of these criteria, our Dutch IT colleagues have introduced from multiple sources (e.g. the dynamically adjust the data reports is generated for an important guideline: the “Three Clicks” principle. It Digitalization in practice Incident Database, the Annual selection. This empowers regions, networks, and profit stipulates that every stakeholder (i.e. employee, Reporting Database) and users to focus more on centers. Reports are frequently customer) should be able to access the most important Customer Service colleagues and customers no longer consolidates this data to display identified topics of concern, and automatically sent out by information – relevant to her/him and depending on the need to make phone calls to find out the status or flow various HSSE-relevant metrics and to establish appropriate email, and are also available context – within a maximum of three mouse clicks. The rate of a given vessel discharge. Just three clicks on and Key Performance Indicators measures for addressing for download (by authorized context is important, because different information is the computer, and they have the required information. (KPIs). The main KPIs are trends. Data from each of the users) from an online platform. relevant in different situations. A boardroom operator who accesses the operational To make the Three Clicks principle work at Oiltanking order list can find out all about order instructions, DASHBOARD At-a-glance views of HSSE- Amsterdam, everyone involved with introducing a new status, timesheet, and lineup administration etc. with relevant metrics and KPIs IT system needs to know about the principle and adhere just three clicks.

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CULTURAL HUB Just 200 meters THE RIGHT PLACE Emiel, his wife Iris and little from Oiltanking’s office stands one Lou have settled in well and feel comfortable in of Shanghai’s most famous temples, their new surroundings surrounded by modern high-rises

THE RIGHT PICK The Chinese economic powerhouse and cultural epicenter? Welcome to Shanghai!

IN HIGH DEMAND Like in Amsterdam, bicycles are very popular in Shanghai and sometimes give rise to creative parking solutions

restaurants that are open 24/7, projects There is a big expat community in Shanghai and we AN APP(ETITE) run night and day. The world’s largest metro and have a great group of Dutch and international friends. high-speed rail network provides links to virtually any We receive guests from the Netherlands every other place in the country. Mobile phones play a huge role week, so we are becoming pretty seasoned city guides in people’s everyday lives: shopping and payments ourselves. The flow of visitors has only increased In October 2016, are almost exclusively done on smartphones and the since our first child, our daughter Lou, was born in FOR SHANGHAI number of apps available for consumers is March. Emiel Langenhuizen overwhelming. left his native Netherlands to Thanks to Oiltanking, I get to travel enough in take up a new position within Despite the massive technological progress of the to learn that Shanghai is not representative of China city, Shanghai still manages to keep its traditional as a whole. It is on those trips that the “cultural Oiltanking as Corporate Finance & Business Development Manager in Chinese side intact. You see vendors cooking experience” is often maximized: significant language Shanghai. He takes us on an interesting tour of a city where East meets Shanghainese street food on the back of their tricycles barriers; locals taking pictures of that tall dude with West and the past mingles happily with the future. and selling it along traditional lanes. Next to those funny hair; mysterious food and a unique aesthetic lanes, the world’s most expensive cars fill the parking approach to building gigantic cities. lots of enormous skyscrapers. But the diversity and the energy of this city suit my family and me well. Living in Shanghai is very different than we expected Having lived in Beijing for a few months in 2010, I when we embarked on this adventure and the city thought (!) I knew what to expect when the opportunity Local food, including table manners, is as crucial a keeps surprising us – in positive ways! to move to Shanghai for Oiltanking came by in 2016. The part of integration as language. I have to admit that city, nicknamed “Paris of the East” has a very European the food part is going much more appearance due to its 19th century history in which smoothly for me than the language. merchants from France, United Kingdom, Germany and Relationships are key in China and once PORTRAIT Emiel Langenhuizen joined the U.S. carved out sovereign "concessions." Like the those are established, people are very Oiltanking Europe as a Management Trainee streets in Amsterdam, the tree-shaded avenues in loyal and compassionate. The business in January 2013. After stints at Oiltanking Shanghai’s historical center are very bicycle-friendly. culture too, is very different from Amsterdam, Oiltanking Europe and And yet, at the same time as having this cozy, historical Northern Europe: an enormously Oiltanking GmbH, he started as a Financial character, Shanghai is a stunningly modern, fast-paced ambitious, entrepreneurial can-do spirit, Controller at Oiltanking Amsterdam in city with the most impressive skyline I have ever seen. and a bit hectic at times. 2014. In October 2016, Emiel moved to COMPELLING COMPLEXITY The new Shanghai for his new role as Corporate skyline, across the river from old Living in a city whose population exceeds 25 million is an intense Finance & Business Development Manager. town Shanghai © Wonderful experience: the activity never stops. Like the many retailers and

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An Innovative Solution Oil spills are not only dangerous from a safety perspective, but also have a lasting impact on the environment. IOT’s Navghar Terminal has been testing a new enzyme that breaks down oil biologically since 2017. Here’s a look at their findings. COLORFULLY PAINTED BUMPERS A way to ward off Preventing oil spills is a priority per 5,000 cbm of oil-contaminated furnace oil, diesel, lubricants, and evil spirits and ill- for any company that handles water: it works by breaking down the other compounds. wishers products – and Oiltanking molecular structure of the oil to is no exception. Numerous precautions change the chemical and physical A test batch of oily water was treated are in place throughout the group, but properties of the oil slick. Oil treated over 78 days, with the following just in case an oil spill should happen in this way floats more easily and results: Total suspended solids fell nevertheless, scenario-specific allows for oxygen supply to the water. from 4240 mg/l to 18 mg/l. Prior to contingency plans have been The treated oil becomes food for treatment, the water contained zero developed for all sites, and practical aquatic bacteria. And because the dissolved oxygen. By the end of the Divine training and drills are carried out treatment causes the oil to lose its test, the dissolved oxygen regularly. In addition, Oiltanking’s adhesive properties, it no longer sticks concentration had risen to 0.5 mg/l. parent company Marquard & Bahls is a to any surfaces or man-made The heavy sludge at the bottom of the Intervention shareholder in Oil Spill Response structures. sample slick initially contained 76.3 Limited, the wold’s largest oil-spill What is described in complex scientific percent hexane extractable material When it comes to achieving road safety, some believe in discipline, response company, which ensures jargon as the breaking of covalent and (oil and grease and other HEM); on and others feel that prayer works, too. A temple near IOT’s Paradip professional support in the event of ionic bonds simply means that oil is the last day of the test, the HEM major oil spills. In 2017, the IOT broken down into carbon dioxide and concentration stood at 2.4 percent. terminal marries discipline with prayers to the divine. terminal in Navghar began testing a water! Or put another way, the oil is method for speeding up the biological converted from a flammable cocktail Given that protecting the environment The Indian working class is witnessing a number of Motorcycle Helmet Study found that motorcyclists are 26 breakdown of oil. of hydrocarbons into two substances is a cornerstone of our sustainability lifestyle changes. Long commutes and overburdened public times more likely to die in a road accident than drivers of that douse flames. The enzyme is initiatives, we of course strive to transportation systems mean that owning a vehicle, once a passenger cars. Wearing an appropriate helmet improves When IOT learned of an enzyme that reported to be non-toxic to living prevent spills through a strong HSSE luxury, is now becoming a necessity. And with more and more their chances of survival by 42 percent and helps avoid 69 “bio-remedies” spilt oil, the decision beings, does not corrode surfaces, awareness at our terminals. new vehicles on the streets, road safety is a major challenge percent of injuries to was made to test a batch in the and requires no additional protective in India. Statistically speaking, 16 lives in India are lost in riders. terminal’s oil-water-separation clothing for handling. As for versatility, road accidents, every hour (!). system. One liter of the enzyme, it can be used to treat a whole range The campaign seems to SITE OF THE SOLUTION mixed with 50 liters of water, is used of substances including crude oil, The district authorities in Paradip, home to the refinery have worked: road IOT's flagship Navghar Terminal, where the bioremediation terminal built and operated by IOT, have invoked a kind of accidents in the district experiment was carried out divine intervention to improve road safety. How? By getting fell by 14 percent in temples in the district so support the cause. Traditionally, 2016-2017 as compared people take their newly bought vehicles to a temple for a to the previous year. For blessing service. Paradip’s thousand-year-old temple of some, faith moves Goddess Sarala is one popular temple for this. But the priests mountains. For others, at the Sarala temple no longer perform blessing services for faith encourages two-wheelers unless the riders are equipped with helmets. helmets! The temple’s management is acting on the local police’s instructions to implement a “no helmet, no blessing” policy.

Faith is manifested in interesting ways on India’s roads. Some drivers swear by talismans made of lemon and chilies for safe travels. Others paint phrases and blessings on their rear DIVINE MESSAGE bumpers. However, this temple’s uniquely practical approach “No helmet, no to faith sends a strong and effective message. The UN blessing!”

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With a workforce of nearly 3,500 colleagues 3 -2- 1 for

at 76 terminals around the world facing Oiltanking Finland can pride itself on constantly changing market conditions, new having three tank terminals in Kotka and one in Hamina. The takeover of two challenges and ideas, Oiltanking has to deal terminals from three years ago with many external innovations – as well as included two administration buildings and plenty of internal ones. several control rooms. To better integrate these and establish smoother processes, Oiltanking decided to build a new organizational center. In autumn 2018, the new building in Kotka, with a total floorspace INNOVATIONS of 1,195 square meters, was ready for the 80 employees who work there to move in.

A Melodious Address

The works of the Russian-born composer, raising and granting long-term loans. In July pianist and conductor Igor Fyodorovich 2017, the six colleagues who work at O Wishmas Tree, O Wishmas Tree… Stravinsky (1882-1971) are well known in Oiltanking Finance gave up their separate the world of classical music. And his name office in Amsterdam and moved in with their Christmas trees at Christmas are a people in need in Hamburg. Thanks to adds a musical note to Oiltanking Finance’s eleven colleagues who work for Oiltanking time-honored tradition, and today the 5,000 euros raised for the occasion new address in Amsterdam: Strawinskylaan Europe – a new composition that creates a usually come with gifts arranged and the efforts of 146 colleagues who 843. Founded in 2008, the company serves win-win-situation for all! underneath them. Last year, volunteered to buy and wrap them, as a “bank” for Oiltanking subsidiaries, colleagues from Marquard & Bahls and these wishes came true in the form of monitoring their bank accounts as well as its subsidiaries at the Hamburg gifts. Due to its great success and by headquarters gave the festive season popular demand, the Wishmas Tree a new twist. The Christmas tree in the campaign is back this year and is lobby of the office building was already in full swing. decorated in a new and slightly different way: Alongside the usual baubles, the tree sported 24 packages, A SOCIALLY AWARE ADVENT each containing a Christmas wish by CALENDAR Employees give joy to local children, refugees and homeless people in need

Conceptualizing Best Practices

In June 2018, IOT introduced a very innovative way of communicating "Integrity" – it used a classic board game played the world over. "Snakes & Ladders" is an ancient, originally Indian, board game that is played with (analog) dice, but is still popular even in this age of video games. IOT colleagues Yogesh Damle, Communications, and Melwyn Fernandes, Internal Audit, THE FULL ORCHESTRA Colleagues from Oiltanking Europe and Oiltanking are behind the creative realization of a tool that gets the message of integrity across Finance share the same office on thanks to its fantastic recall value for the employees. Let’s play – for Stravinskylaan in Amsterdam the sake of integrity!

20 CONNECTIONS CONNECTIONS 21 LEISURE & ENTERTAINMENT LATIN AMERICA

Innovative Innovations Inventions in its DNA

In 2014, Oiltanking Colombia launched its Innotanking program to tap When you talk about innovation, the colleagues’ creativity for innovative ideas to meet various business challenges. conversation almost inevitably turns to inventions, as the two often have a symbiotic Recent tweaks to the program made it became ever more prolific. relationship. But while invention involves creating something new and original, They say change is the only constant, and companies three Innovation Committees, each with their own innovation is the act of changing something that don’t embrace this reality run the risk of falling functions. This allowed for a better distribution of the that already exists – like a product or behind their competitors. For several years, Colombia workload and avoided the need to allocate additional process – by introducing new ways or ideas has promoted innovation as part of its company culture. resources. The Operating Committee (COI) is for making use of it. Especially in the last In 2013, Medellin in Colombia emerged as the most responsible for promoting the challenges and for decade, “innovation” has become a bit of a innovative city in the world in a competition organized reviewing the submitted ideas. The ones that pass this buzzword – some might say overused – by the non-profit Urban Land Institute*. It prevailed initial review are then forwarded to the Technical over New York in the , and Israel’s Tel Committee (CTI), which evaluates the ideas for aspects Aviv. So Colombians are clearly no strangers to including associated risks, cost-benefit ratio, feasibility innovation. etc. The Management Committee (CGI) looks at RADIOHEAD The idea of a portable With this in mind, Oiltanking the highest-scoring ideas © Nationaal Archief/Collection Spaarnestad/Het Leven radio on a straw hat Colombia (OTCOL) initiated and selects a winning dates back to 1931 an innovation program INNOVADORA IDEA for PROTECTIVE POINTERS Blizzard cones to shield the wearer against called Innotanking. Under each terminal. The stormy winter days (1939) the heading "Your ideas, remaining ideas are our future," a small group “parked” for future of colleagues led by Leddy Evangelista (Managing reference or are classified as improvements and sent to especially in the business world, and a synonym Director at the time of Oiltanking Colombia) got things terminal managers for inclusion in their work plans. for success. started in 2014. For inspiration, they turned first to the Innovation Club of Bogota, a hub for corporate By participating in the program, employees can earn While some inventions are the result of a long innovation in Latin America that unites companies INNOPOINTS for their ideas. Those with the ten highest drawn-out research process, we owe others to a across multiple sectors. Here the group completed scores receive prizes at the year-end celebration – lucky coincidence – the antibiotic Penicillin and some training and studied how others were going about usually household appliances, vouchers from stores, the microwave oven are just two of the latter. mainstreaming innovation. What they learned here travel & tour packages, or family dinners. An Innotanking Other inventions had potential but didn’t break helped them determine the three key elements of app developed in 2017 has made it even easier for through to broader use or were shelved for Innotanking: creativity, knowledge and structure. In its employees to participate. Employees can upload their various reasons. One of them is an utterly first year of promoting creativity among the workforce, ideas online to have them reviewed. The innovation fabulous invention called the “blizzard cone.” A OTCOL received more than a thousand ideas for how to program currently features a new challenge every two beak-shaped mask to shield the wearer’s face meet the defined challenges: cost reduction and months that is promoted to employees. against ice and snow. It was invented in 1939 in operational excellence. Montreal, Canada, where temperatures can dip to minus 30° C and lower. Hat’s off also to the In 2017, OTCOL approached the University of Cartagena ingenious “portable radio straw hat” invented by for support in developing its ideas and modifying the * sponsored by the Wall Street Journal an American visionary who embraced multi- structure of the program. This led to OTCOL setting up and the Citi banking group tasking as long ago as 1931. © Nationaal Archief/Collection Spaarnestad/Het Leven

22 CONNECTIONS CONNECTIONS 23 PEOPLE & PLACES PEOPLE & PLACES

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expectations? 1. How did you receive this issue 3. Do you read connections regularly? of connections magazine: Yes 15. What kind of articles/information would 1 2 3 4 5 6 7 8 9 10 By mail (printed edition) No you like to see, or see more of in the future? It was handed to me personally (printed edition) Comments: Any other ideas for improvement? I just saw it lying around (printed edition) 11. I read connections magazine because: Online (emailed directly to me) It contains important information for my work Online (while browsing the intranet) It gives me a good overview of what is Other: happening across Oiltanking Datenschutz 4. Where do you read connections? I like the mix of business and entertainment Verantwortlich für die Umfrage ist die Oiltanking GmbH. Grundsätzlich At home It gives me insights into new topics Privacyist eine anonyme/ Data Protection Teilnahme an der Umfrage möglich, wobei dann na- Oiltankingtürlich eine GmbH Zusendung is responsible der Belohnung for the survey. nicht möglichIn principle, ist. Imit is Falle possible der At the office (e.g. Numbers, Lexicon). toAngabe participate Ihrer inKontaktdaten, the survey anonymously, werden diese but Daten then offür course die Versendung it won't be Other: possibleder Belohnung to send verwendet any prizes. und If youanschließend do provide noch your zumcontact Zwecke data, einer this informationNachverfolgung will bebei used nicht to erfolgter send the Zustellungreward and zwei will Wochensubsequently gespei be- storedchert. Danachfor two werdenweeks fordie thepersonenbezogenen purpose of tracking Daten in thegelöscht. event Dieof non-Ver- 2. Do you receive every issue of connections? delivery.arbeitung Afterwards erfolgt auf the Grundlage personal von information Art. 6 Abs. will 1be S.1 deleted. lit. f DSGVO. The data Die is (three per year; two per year as of 2018) processedAuswertungen pursuant der Umfrage to Art. 6erfolgen Para. 1 anonymisiert.S.1 lit. f GDPR. Erfolgt The results die Teilnah of the- surveyme an areder anonymizedUmfrage mittels for evaluation. des Onlineformulars, If you participate werden in Ihrethe surveyDaten Yes usingauch vonthe onlineder SurveyMonkey form, your data Europe will also UC, be Dublin processed 4, Irland by SurveyMonkey verarbeitet. No 12. What do you find most interesting EuropeMit dieser UC, haben Dublin wir 4, einen Ireland. Vertrag We have zur Auftragsverarbeitungconcluded a contract nachwith Art.this 5. How many other people in your household 28 DSGVO geschlossen. Im Rahmen dieser Verarbeitung kommt es zur about connections? company for third-party processing in accordance with Art. 28 GDPR. Comments: also read connections? ThisÜbertragung processing von involves Daten inthe die transfer USA. Dieof data Angemessenheit to the U.S. An des adequate Daten- levelschutzniveaus of data protection wurde mittels was ensured Abschluss with von the EU inclusion Standardvertragsklau of standard EU- contractualseln sichergestellt. clauses. Mehr For Informationenfurther information zur Verarbeitung on data processing von Survey by- SurveyMonkey,Monkey finden please Sie untersee https://www.surveymonkey.com/mp/legal/https://www.surveymonkey.de/mp/legal/ privacy-policy/privacy-policy. ForWeitere further Informationen information zumon our Datenschutz, privacy policy, insbesondere in particular Ihren your Rechten, rights, pleasefinden visit sie ourunter website: https://www.oiltanking.com/de/datenschutz.html https://www.oiltanking.com/en/data-protection.html.

24 CONNECTIONS CONNECTIONS 25 LATIN AMERICA LATIN AMERICA

SEVEN NATIONALITIES, ONE GOAL The Oiltanking team in Mexico is fully dedicated to securing the terminals’ success

METROPOLITAN CATHEDRAL Located in the Historic Center of Mexico City, this building No Time is one of the most impressive archaeological structures in the Western Hemisphere for Siesta

In its second attempt at establishing a footprint in Mexico, Oiltanking has already inked crucial contracts. The first project is scheduled for 2019.

Mexico started taking first steps to implement its major Getting started also meant managing all sorts of November 2017, has now become quite full, with Energy Reform in 2014 and 2015. In April 2017, after close bureaucracy, finding a new office, choosing the the EPCM contract requiring the support of several monitoring of the situation and regular trips for purposes of office furniture and equipment and, of course, professionals. business development, Oiltanking decided to (re)open a new hiring new employees. Guillermo Blanco and Ricardo branch in Mexico City. The company had already opened a Diogo managed to bring a freelance, who has Meanwhile, on the personal front, some of the small representation in Mexico in 2003, but in those days, it worked for Oiltanking Mexico as an accountant for colleagues’ family members had to move to Mexico, was a difficult market for private international investors to years, back on board. José Portillo became the first new homes needed to be found, and the new enter, and Oiltanking decided to close its doors in 2010. employee of Oiltanking Mexico in this new phase. environment required some adjustment as well. And, DIRECTORS' CUT Holger Donath (left) and Seven years later, in April 2017, two Oiltanking colleagues Daan Vos during the opening ceremony By September 2017, Oiltanking Mexico had already as Oiltanking’s projects in Mexico grow, the Oiltanking arrived in Mexico City to start it up all over again: Guillermo six colleagues and by June 2018 nearly 30 family grows along with it: On July 5, 2017 Ricardo Blanco in his function as Managing Director, and Ricardo colleagues, representing seven nationalities. So the Diogo’s second daughter, Madalena SK Diogo, was Diogo as Director Business Development. From May 2017, things started happening thick and fast, refurbished office that seemed rather spacious born. Auspicious beginnings all ‘round! recalls Ricardo Diogo – on the business front, but also on a when the first members of the team settled, in private level. “After several months of intense negotiations with our current client, in May 2017 we secured a Memorandum of Understanding (MoU) for an Engineering, Procurement, Construction and Management (EPCM) contract Mexico and an Operations & Maintenance (O&M) contract to build OFFICIAL NAME: United Mexican States and operate Mexico’s main system for importing refined FORM OF GOVERNMENT: Republic of federated states products. By the end of June 2017, this MoU had solidified CAPITAL: Mexico City into a firm signed EPCM contract, and a future O&M contract POPULATION: 124.6 millions (July 2017 est.) to be signed before start of operations, which is scheduled OFFICIAL LANGUAGE: Spanish for 2019.” The project involves the construction of two tank CURRENCY: Peso terminals – one in Tuxpan, Gulf Coast, and another in Tula, AREA: 1,964,375 square kilometres Mexico City valley – to be built in phases and with a combined GDP: $2.406 trillion (2017 est.) maximum capacity of 400,000 cbm. They will be connected MAJOR MOUNTAIN RANGES: Sierra Madre by a future 265 kilometers multi-product pipeline. “Projects MAJOR RIVERS: Rio Grande, Yaqui are always subject to delays, especially in a country where INDUSTRIES: food and beverages, tobacco, chemicals, iron and steel, so much of what is happening is new, but we are quite IT’S OFFICIAL! Guillermo Blanco (left) and petroleum, mining, textiles, clothing, motor vehicles, satisfied with the progress so far, and are of course eager to Ricardo Diogo at the inauguration of the consumer durables, tourism new office in Mexico City in March 2018 see our first project come to fruition,” comments Blanco.

26 CONNECTIONS CONNECTIONS 27 LATIN AMERICA LATIN AMERICA

THINKING BIG The VLCC DHT Redwood with a length of 333 meters and breadth of 60 meters carried two million Portuguese company Petrogal to export two Transshipment operations are carried out in a barrels of crude oil million barrels of crude oil. Due to logistical port area sheltered by a breakwater, enabling client-side particularities at the floating safe and quick operations during all seasons of Successful production storage and offloading (FPSO) the year. The efficiency and cost savings for platform, it took a total of three dynamic customers boost the competitiveness of Brazilian First VLCC Transshipment positioning shuttle tanker (DPST) transshipment crude. The terminal is authorized to handle up to operations to load the VLCC to capacity. Future 1.2 million barrels per day and includes an area operations are expected to require only two DPST that is licensed for future investments in crude oil storage. In the future, Port of Açu will offer a variety of traditional land-based services such as blending, oil treatment, and trading activities Port of Açu – the that will serve to attract other customers “ interested in consolidating their products before largest port in the exporting. Americas, with 17 Port of Açu is the largest port in the Americas, kilometers of quay with 17 kilometers of quay (three kilometers ” already under operation), over 90 square kilometers of land, and a channel depth of 25 meters. Its strategic location in proximity to the transshipment transfers. Such operations are Campos and Santos Basins, which account for executed with one ship docked while the other is more than 80 percent of Brazilian oil production, moored alongside; both are surrounded by makes the port ideal for servicing the oil and gas contention barriers to contain any potential industry. spillages at sea. * Oiltanking Açu Serviços is an Oiltanking GmbH subsidiary acting as the Operations & Maintenance Operator in the Port of Açu for Açu Petróleo – a joint venture between Oiltanking GmbH (20 percent) and Prumo Logística S.A (80 percent)

Oiltanking Açu Serviços* Very Large Crude Carriers (VLCC) are among the largest operating cargo vessels in the world with reached an important a storage capacity of up to two million barrels of milestone with the successful crude oil. Following investments of over 100 million completion of its first Very US $ in 2017, on dredging works that increased the terminal’s nominal depth from 20.5 meters to 25 Large Crude Carrier VLCC meters, the terminal also has the capacity to receive transshipment operation on VLCCs.

June 15, 2018 at the T-Oil On June 15, 2018, the terminal put its new feature to terminal in the Port of Açu, the test and successfully completed its first VLCC . transshipment operation, a significant achievement SUCCESSFUL OPERATION The VLCC DHT Redwood for the facility, Oiltanking Açu Serviços, and Brazil. transshipment operation at the T- VLCC DHT Redwood was commissioned by the

28 CONNECTIONS CONNECTIONS 29 LEISURE & ENTERTAINMENT LEISURE & ENTERTAINMENT

Innovative Tire Talk Flat (bicycle) tires could soon be a thing of the Concepts past thanks to a new technology developed by Bridgestone. The company’s “Air Free Concept” eliminates the need for tires to be inflated with air to support the weight, instead using a unique structure of spokes stretching along the inner sides of tires. In addition, the resins that are used in the spokes and rubber © Bridgestone help realize a more efficient use of Non pneumatic tire resources. The company plans to Bridgestone’s futuristic bicycle adapt the technology for use in tire design is expected to be It seems the word innovation is on everybody’s lips these days – and in various types of tires. introduced in Europe in 2019 connection with every aspect of business and life. Read on for some ideas we thought were pretty innovative and worth keeping track of. Perhaps © Bridgestone they’ll even inspire you to come up with an innovation of your own? Reinventing the wheel The innovative idea of airless tires can be extended to cars as well

A Different Approach WHAT DO FISH LOOK LIKE? Streamlined!? A New, Milky Way You’re stuck with a problem and there’s no solution in sight? The Yellow Box Fish can keep up with its Try approaching the issue in a new, innovative way, more streamlined fellows despite its odd An estimated two million tons of milk are disposed of in cuboid shape, which makes it a great conceptualizing it differently and/or taking a position in relation Germany each year because it can no longer be sold or example for thinking out of the box… to this particular situation in a way you never thought of consumed as food under the law. Now a German before. In other words: think out of the box. Here are ten microbiologist and fashion designer – the founder of suggestions to help you beef up your out-of-the-box skills: QMILK – has found a way to use this raw milk to create a protein fiber that can be spun and woven to make ● Take a class learn a new subject to broaden your mind clothing or other textiles. There is a precedent to her ● Read a novel of a genre you don’t usually read to get invention: In the 1930s, milk proteins were processed new impulses into textiles as substitute for wool. However, this ● Draw a picture to stimulate the right half of your brain involved treating them with various chemicals. QMILK for a creative boost uses only milk and other natural products. The resultant ● Go for a walk Steve Jobs allegedly held walking fiber, which feels like silk or cashmere, can be washed at meetings to brainstorm ideas 60° C and is also antibacterial, ● Change your daily routine flame retardant and temperature ● Get out of your comfort zone regulating. Approximately six ● Be spontaneous, as this will force you to adapt to © QMILK T-shirts can be made from one the moment Got milk? Anke Domaske kilogram of milk fiber (and roughly ● Allow yourself to daydream and give yourself enough has developed a technique 30 liters of milk are needed to time for brainstorming for creating milk fibers using obtain this one kilo of protein). ● Work backwards. Sometimes what you need is to focus waste products from dairies on the solution first, and build backwards from that solution ● Consider the worst-case scenario. Fear is what holds back creativity. Once you identify the fear, you can plan for it

30 CONNECTIONS CONNECTIONS 31 LEISURE & ENTERTAINMENT PEOPLE & PLACES

Plastic, Plastic Everywhere!

plastic) is either organically based and will decompose in 12 weeks, or made of material that is easily recyclable like In a glass or aluminum.

The PlasticRoad concept is another innovative approach to tackling the problem of plastic. This new kind of road is a Nutshell completely circular product made from recycled plastic. A hollow space inside allows for temporarily storing water and channeling the runoff during heavy rainfalls, thereby Belgians love to cycle – and so helping to prevent flooding. The lightweight, modular do many of our colleagues at Oiltanking design of the PlasticRoad makes for faster, simpler, and Stolthaven Antwerp. More and more of them are more efficient construction and maintenance compared to biking to work, and also enjoy cycling in their traditional road structures, and also creates a significantly free time. Recently, some particularly creative smaller carbon footprint. The goal is to use recycled plastic colleagues came up with the idea of revamping wherever possible. PlasticRoad is more efficient than and replacing their old Oiltanking cycling outfits. conventional asphalt roads in every way: faster to build, From various design ideas, the fluorescent one easier to maintain, and with a longer life-span. By the way, was chosen for the new gear, as it best highlights

© Ekoplaza the first PlastikRoad bike path in the world was opened on the importance of safety on the road. While they September 11 in Zwolle, the Netherlands. were at it, the colleagues had another bright idea, namely to combine the funding of the new Each year, about eight million metric tons of plastic gear with support for a charitable organization. rubbish ends up in the ocean, with the result that by 2050 “Kom op Tegen Kanker' ("Come up against there will be more plastic in the water than fish (by weight). cancer") was chosen, and every employee who One way to help reduce this “plastic soup” is to simply wanted a cycling outfit was requested to donate THE ROAD LESS TRAVELLED reduce or renounce the use of plastic. Making plastic bags 40 euros to this charity, which works to fight The PlasticRoad concept is subject to a charge has shown some success in places like an alternative to traditional cancer and promote healing and a better quality Germany, where customers have had to pay for asphalt roads of life for people with cancer, cancer survivors, A BRIGHT IDEA The vibrant new cycling shopping bags since July 2016. A truly new and their family and friends. In the end, a total outfits are clearly visible from a distance, be shopping experience awaits customers in of 71 cycling outfits were ordered – a nice way to enhance the company’s it early morning or late in the evening Amsterdam, the Netherlands. In Europe’s first branding, do something for the employees, and support a worthy charity! plastic-free supermarket they can choose from more than 700 plastic-free products such as meat, rice, yoghurt etc. – all available in one aisle. The packaging (that looks like regular Heads up! At the end of September 2018, our intrepid colleague Stefan Libudda from Oiltanking Germany and his wife Claudia set off in their red speedster to take part in a very special rally: they competed as "Team Chill'n Grill" in the "Off the Beaten Track" rally from Munich to Barcelona. To mark the tenth anniversary of the rally, this year 's route was extended by a considerable distance, all the way to Marrakech. Read more about the team's experiences during this 11-day and more than 5,000-km long race in our next issue!

CONDITIONS FOR PARTICIPATION A lot of adventurousness © PlasticRoad and skill, and a racing car that cost no more than 1,000 euros

32 CONNECTIONS CONNECTIONS 33 LATIN AMERICA LATIN AMERICA

PLAN-DO-CHECK-ACT IN THE FOCUS Colleagues internalized Compliance meets the four steps of the convenience in Peru Deming circle for carrying thanks to DoRIS out changes

international standards: Quality new and modified documents, the other for to- Management System (ISO do's. Another advantage is that each Profit 9001:2015), Environmental Quality Center is independent to update their database System (ISO 14001:2015) and with regard to processes and activities, translations, Occupational Health and Safety and adding and deleting users. This means that they Management System (ISO/IEC no longer have to wait for the Group’s Central IT 18001:2007); these standards include the department to do so, as was the case in the past. quality improvement model known as the Deming Cycle or DoRIS PDCA: plan–do–check–act. So far, DoRIS has been a fruitful experience for Oiltanking in Peru. However, the roll-out doesn’t end with the go-live Oiltanking believes that using DoRIS offers several benefits. of the application: follow-ups and field audits are important Goes Live in Peru It allows for better retrieving, storing and managing to make sure the systems are working in the best possible documents and information thanks to proper search tools. way and providing the expected benefits. “I’m happy to see This improved records-keeping and archiving helps to that we are capitalizing on the experience we have amassed In February 2018, Oiltanking introduced the Document Repository better preserve the company’s knowledge and expertise. over the years to implement a tool with many improvements; Information System, nicknamed DoRIS in Peru. The modern tool The system’s review processes facilitate the interaction it is quickly going to help us considerably improve between position holders, as well as the confirmation from traceability and compliance,” concludes Dario Di Luca, provides solutions for process issues, and a structure for storing, target readers for each new release. Managing Director Oiltanking Peru. modifying, approving and distributing documents. The new system also makes it possible to automatically generate two types of newsletters/notifications: one for In February of this year, Oiltanking Perú, Oiltanking ● The mapping and correlation of processes Andina Services, and Logística de Químicos del Sur finished in OTIMS versus DoRIS the process of migrating their documents from the OTIMS ● The migration and tests of edition cycles, system (Oiltanking Integrated Management System) to the notifications and document approvals, in their recently created DoRIS (Document Repository Information last approved versions Number of documents in DoRIS INFORMATION SHARING More than 500 System). This application is used to manage documents ● Training of users: editors and final users by company documents have been from a process standpoint, and was jointly developed at the ● Document approval processes for each transferred to DoRIS Hamburg headquarters by the IT Department together with process responsible Oiltanking’s Assets & Operations team. ● Test of acknowledgement/confirmation feature for released documents and new versions 88 The Oiltanking Peru team led by Geraldine Diaz worked 191 with the IT colleagues to successfully complete the process Logistica de Quimicos del Sur of setting up the platform for three companies with more than 50 users, and migrating the documents. This process Advantages of DoRIS 228 Oiltanking Andina Services involved: Document management systems must ensure the Oiltanking Perú ● The configuration of DoRIS, validation of work availability of updated, relevant information at all times. processes and workstreams, and appointment Both Oiltanking Andina Services and Logística de Químicos of responsible people del Sur have their operations certified according to

34 CONNECTIONS CONNECTIONS 35 734094545239523082 LEISURE & ENTERTAINMENT LEISURE & ENTERTAINMENT 403479234802340823 Cutting-edge 840238042480524805 Cities 248602486024680246

Rankings exist for just about everything and in all fields. World Cities.” These innovator cities include Austin, , NUMBER One that generally engenders a lot of interest is the list of Boston, Denver, Dublin, Milan, Munich, San Diego, Seattle, which cities around the world are the most expensives ones to Silicon Valley, Stockholm, and Tel Aviv and are outstanding for 802468024473462345 live in. But what about the world’s most innovative cities – the their world-class science and technology capabilities and ones that act as global catalysts for change? A business climates that foster innovation and recent Jones Lang LaSalle (JLL) study entrepreneurship. highlights a group of cities that 784025072358249502 stands out as “innovators” in a HYBRIDS cluster they dub “New Doha Bucharest Budapest EN 935802357023758245 S Milan T R Warsaw ER O Dublin P ∞ T Prague A Santiago Ho Chi R V Tel Aviv IS In mathematics, the symbol O Dubai Minh City E N Austin Silicon Kuala Lumpur R that looks like a number eight lying on its N S I Valley ∞ 823507235087230750 side symbolizes infinity. It was introduced in 1655 by the Denver Seattle Boston Bangalore Taipei English mathematician John Wallis. At Oiltanking, it is used to San Diego STABLISHED E E W M express the fact that the company has infinite regard for the creativity Berlin O Guangzhou Munich R E San Francisco L R and innovative spirit of its employees, and always encourages them to S P Stockholm D Shenzhen G E Hamburg O I C Chengdu submit their suggestions for improvement and innovation. For a modern and I Amsterdam N 582375235976956892 T SEV I W I E T E Vancouver IG N G innovative company that is constantly striving for progress, these fresh ideas B I Hangzhou C L E E Toronto W Y Copenhagen S Xi’an R D provide important new input and impetus from within.

T H L London · New York Suzhou O

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Melbourne Tokyo · Singapore Tianjin D up with all kinds of ideas reflecting their forward-thinking mindset, sense

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Miami Chicago Washington DC S quite a few were put into action and now enhance Barcelona Moscow CO S the wellbeing and working circumstances of NTENDER Sao Paulo Geneva 403479234802340823colleagues and/or clients as well as benefitting the Mexico City Delhi environment. Often, these innovations also save time and money. IN Dallas Johannesburg F Kyoto Bangkok L Atlanta S We’d like to take this opportunity to highlight one measure recently U Jakarta B E Brussels U INNOVATORS implemented at the terminal in Hamburg as an exemplary representative of N H C A One of 10 the many ideas that have been put into practice over the years: the level E Manila G 840238042480524805 R E S Osaka Nagoya M classifications measurement as a flood warning. Hamburg is frequently subject to flooding, due to for global groups its location on the banks of the Elbe River. The water here rises much faster than at the of cities as defined by Jones Lang LaSalle, Oiltanking sites located on the Rhine and Danube. The idea to install a permanent based on their shared gauge measuring the level of the Elbe (similar to the level gauge in a tank) and to © Jones Lang LaSalle; JLL and N 248602486024680246 ATI ES paths, challenges and display it on the screen has considerably improved the situation on site. Colleagues The Business of Cities, January 2018 ONAL G ENGIN ROWTH imperatives are aware of the river’s water level at all times and can perform the flood measures in a timely manner. Another aspect that makes this an exemplary innovation is that it can be applied accordingly at 802468024473462345other Oiltanking terminals. 36 CONNECTIONS 784025072358249502CONNECTIONS 37 ZOOMING IN, ZOOMING OUT READER'S CORNER

... and Action! An Itinerary Try to solve our riddle and don't miss out on the chance to win! Please send your entries to: [email protected], or contact us by post: Oiltanking GmbH, connections Team, Koreastrasse 7, for Innovation 20457 Hamburg, Germany, or by fax: +49 40 370 99-7499. Oiltanking has embarked on a journey to embed Innovation as a CONGRATULATIONS cornerstone of its strategy for the years to come. Quiz Solution By continuously focusing on challenging the status quo, (1) Continuously improve existing core processes in Oiltanking has been looking ahead at developments in the areas like Assets & Operations, which mostly involves This time our congratulations go to the following winners: Tanklager Hamburg, Ekaterina Korobova/Marquard & Bahls industry beyond 2020, with a view to understanding the finding smarter ways to do things in the future. One good Abu Chafidy Rochman, Alwi Munandir, Anggie Alliyasa, AG, Roland Terrasas/Oiltanking Texas City, L.P., Wendy implications of the rapid change around us and making example of this is the EXperT Project at Oiltanking Deswanda Yaumil, Hepri Yanti, Nanang Kosim, Rowzeveld Van Poucke/Oiltanking nv, Romel Perez Huerta, sure we are prepared to take on the challenges and benefit Stolthaven Antwerp (see also page 7). Takaya (Andy), Saktia Yuhendra, Salwa, Samsul Bahri, Yesenia N. Idrogo Cabezas/Terminales del Perú, Ramon from the opportunities arising from those changes. Syafrizal, Taufik Hidayat, Yarmas Ardi, Yuhendri Saputra, Guerra/Oiltanking COASSA S.A.. They receive a well-earned (2) Differentiate and diversify, which means growing Yunar Wahyudi, Yusri/PT Oiltanking Karimun, Sneha Kundu/ surprise gift for knowing exactly the items that didn’t match We see four main trends emerging: the business in and around the core activities by investing IOT Infrastructure & Energy Services Ltd, Gunnar the other words on the same line – or for sending us a • Quickly evolving environment (e.g. energy sector in so called ‘adjacencies’, i.e. business opportunities that Oehnhausen/OIL! Tankstellen GmbH & Co. KG, Wolfgang convincing and correct solution that differed from the one transformation) are somewhat outside of what we typically do but still have Schüttler/Oiltanking Deutschland Gmbh & Co. KG - we had in mind. • Constant introduction of disruptive technology certain common features with our core expertise. Oiltanking • Growing volume of data and democratization Copenhagen’s pursuit of adjacent businesses like the Port Answers: of information Agency business is a case in point. 1. Green. Yellow, red and blue are primary colors, green isn’t. 2. December. The three other months have 30 • The new war for talent days. 3. Cabbage. The three other vegetables grow underground. 4. Shovel. The others have prongs. 5. The (3) Explore new businesses, which would involve letter L. It has no curve. 6. The number 42. Unlike the digits in the other numbers, 4 and 2 do not add up to These trends are dramatically changing how organizations venturing beyond what Oiltanking does today, e.g. into ten. 7. Carbon. The other three are noble gases. 8. Rome. The word contains only four letters, all the others and employees work. One way to manage these changes solar or wind power. The overall goal is to embed innovation contain five. 9. Sugar is the only non-beverage. 10. Cacao isn’t white. and challenges is to adopt new ways of doing the same as an integral part of Oiltanking’s culture, with a view to thing, or to try entirely new and different things – a process increasing our clients’ competitiveness, growing our commonly known as innovation. business, preserving our planet, and fostering the NEW QUIZ leadership skills of our employees. Oiltanking and its mother company Marquard & Bahls are Top notch construction pursuing innovation from the following three angles:

The Pyramids at Giza, constructed roughly between 2550 and 2490 B.C., are 81 one of the most daring and innovative engineering projects in human history. Though scientists have different hypotheses about how they were built, 48 43 27 in the case of our mathematical pyramid, there is fortunately only one The process aimed at surfacing 26 21 correct way to find the missing numbers: each field contains the sum innovative opportunities consists of of the two fields immediately below it. Please make sure we receive 14 the following four phases: the organization. Use different formats to develop, your finished construction by February 9, 2019. Good luck! select and present ideas with a view to obtaining 6 Explore: Keeping the company’s overall strategy in approval to move on to the next phase mind, define and analyze search areas based on research, networking, and collaboration (internal and Experiment: Test the validity of an idea and improve Innovative Images external) the idea itself with a variety of experiments. While the means by which a marriage is sealed is usually still a ring, nowadays people often are Ideate: Translate these (generic) search areas into Deliver: Decide whether the idea will first be piloted quite innovative about how and where they propose. And if and when a baby arrives, there’s no specific challenges that address certain needs within or rolled-out directly. end to the innovation that enters your life – beyond disposable diapers, video baby monitors, spill-proof cups and the like… If you have some “innovative lifestyle moments” from 2018 to share, please send us pictures (e.g.of your wedding and/or newborn) by January 24, 2019.

38 CONNECTIONS CONNECTIONS 39 Picture: © Publicis One LAST BUT NOT LEAST

By Gum!

Greyish-white spots resulting from chewing gum residue are a widespread nuisance on city sidewalks. The London-based company Gumdrop Ltd. has a unique solution to this sticky problem. They are the first in the world to have developed a process for recycling chewing gum into a range of new products that can be used in the rubber and plastics industry. To collect their “feedstock,” they have come up with bright pink bubble-shaped bins designed specifically for the disposal of chewing gum. Once full, the “Gumdrop” is returned to Gumdrop Ltd. where its contents are recycled. The reprocessed chewing gum can be turned into a vast number of things from mobile phone covers, to combs, stationery, and even shoe soles! Gumshoe is a project the company recently realized in collaboration with the advertising agency Publicis One and the City of Amsterdam, where roughly 1.5 million kg of chewing gum end up on the streets each year. While the shoe’s upper is made of leather, the sole is made of a compound called Gum-Tec which contains a minimum of 20 percent recycled gum. Approximately 250 g of scrap chewing gum is needed for one pair of Gumshoes. On sale since June 2018 for about 190 euros/pair, they even smell like bubble gum when you first slip them on!