2 015 Annual Report och-lco.ca @och_lco OTTAWA COMMUNITY HOUSING CORPORATION • BUILDING STRONGER COMMUNITIES TOGETHER MISSION As a leader in the delivery of quality, affordable housing, OCH collaborates with others to develop safe and healthy communities. VISION To be a leader in providing safe and affordable homes to enable OCH tenants to fully participate in the socio-economic opportuni- ties of the City. VALUES C OLLABORATION A CCOUNTABILITY R ESPECT E XCELLENCE CONTENTS Message from the Chair and CEO ...............2 Board and Committee Members ...................4 About Ottawa Community Housing ...............6 Our Homes ............................................10 Our Communities ....................................14 Our Service ............................................19 Our Partners ...........................................22 Our Team ..............................................25 Councillor Mathieu Fleury, Chair, OCH Board of Directors to our portfolio at Michele MESSAGE FROM Heights and Hayley Court. Our new methods of construction THE CHAIR AND CEO highlight designs that maximize space, utilize energy efficient technologies and reduce over- It is our pleasure to present Feltmate and Linda Hoad. We financial resources. During all maintenance costs. Ottawa Community Housing’s also welcomed two new Board 2015, OCH continued with 2015 Annual Report. Directors, Cathy Jordan and its annual minimum investment Financial sustainability is vital Nicole St-Louis. of $20M in its Capital Works to our survival and growth We would like to thank the Program to improve the hous- as a social housing provider. City of Ottawa and Council for The development of the ing portfolio. This stable annual We are in a good financial their ongoing support towards OCH Portfolio Management investment has been enabled position and continue to imple- the delivery of quality, safe and Framework has been critical through refinancing and other ment strategies to ensure long affordable housing in Ottawa. in the provision of a blueprint financial strategies such as the term stability. We have raised In 2015, we said goodbye to for the future which will guide $3M tax exemption approved funds through debt financing two very dedicated and val- activities and maximize the by the City in 2014. We also without adding to our annual ued Board Directors, Peggy use of OCH’s physical and added innovative new housing debt servicing costs. In 2015, 2 Stéphane Giguère, Chief Executive Officer as part of our long term finance OCH’s 10-year strategic goals Association of Volunteer Leaders rating for their politeness and strategy, we raised $7.5M for and lists key strategies and and Ottawa Administrators respect. Areas identified for our Capital Works Program indicators of success in reach- Volunteer Resources. improvement are being tar- by working with Infrastructure ing these goals. OCH will geted to enhance delivery of Ontario and the City of undertake annual reporting The launch of the “Tenant our services. Ottawa to extend the amorti- against the plan and its suc- Experience” program in 2014 zation period on some of our cess measures. and the new OCH website in The success of OCH in pro- mortgages and to achieve 2015 renewed OCH’s focus viding safe and healthy homes fixed low interest rates. We will OCH contributes a strong on delivering a client-focused, depends on many factors, key continue to identify and pursue social housing presence among results-oriented service. In among these is tenant involve- opportunities to reduce costs, key stakeholders by sharing 2015 OCH partnered with ment and participation in main- increase revenue streams and our expertise on the Board of Ekos Research Associates to taining safe and healthy living leverage OCH assets. Directors of a number of organi- carry out a satisfaction sur- environments. We will continue zations such as Crime Prevention vey to over 1,000 tenants. to support and encourage ini- Following extensive research Ottawa, Ontario Non-Profit With strong results, including tiatives and partnerships that and consultations, OCH has Housing Association, Canadian an overall 75% satisfaction enhance tenant participation in developed the 2016–2025 Housing and Renewal level, OCH is most proud of making our communities places Strategic Plan. It outlines Association, Professional its staff who received an 87% people are proud to call home. 3 OCH ANNUAL REPORT 2015 • OUR COMMUNITIES (Left to Right Seated) Sarah Kambites; Councillor Mark Taylor; Councillor Catherine McKenney; Councillor Mathieu Fleury, Chair and Carole Ladouceur, Tenant Representative (Left to Right Standing) Claude Lloyd; Anthony Pizarro; Cathy Jordan, Corporate Secretary; Nicole St-Louis; Dan Doré, Vice-Chair and Treasurer; and Stéphane Giguère, CEO. Ñ Mayor Jim Watson, Ex-Officio Director Ô BOARD AND COMMITTEE MEMBERS (Absent) Councillor Jody Mitic 4 OCH ANNUAL REPORT 2015 • BOARD AND COMMITTEE MEMBERS CORPORATE AFFAIRS FINANCE AND AUDIT ASSET MANAGEMENT BOARD GOVERNANCE COMMITTEE COMMITTEE COMMITTEE SUB-COMMITTEE Sarah Kambites, Dan Doré, Anthony Pizarro, Cathy Jordan, Chair Chair Chair Chair Cathy Jordan, Sarah Kambites, Councillor Catherine McKenney, Monika Ferenczy, Director Director Director Community Member Councillor Mark Taylor, Carole Ladouceur, Claude Lloyd, Sandra Pilote, Director Director, Tenant Representative Director Tenant Member Sandra Pilote, Councillor Jody Mitic, Nicole St-Louis, Ben Sorensen, Tenant Member Director Director Community Member Alex Carr, Anthony Pizarro, Derek Watkins, Jenna Sudds, Community Member Director Tenant Member Community Member Monika Ferenczy, Brendan Lawlor, Linda Hoad, Community Member Community Member Community Member Ferenaz Raheem, Edward Rychlik, Fred Smith, Community Member Community Member Community Member Ben Sorensen, Rick Furano, Community Member Community Member 5 OCH ANNUAL REPORT 2015 • ABOUT OCH ABOUT OTTAWA COMMUNITY HOUSING Ottawa Community Housing portfolio, and is the second (OCH) provides approxi- largest in Ontario. mately 15,000 homes to 32,000 tenants, including OCH is a corporation oper- seniors, parents, children, ating at arm’s length from the couples, singles and persons City of Ottawa, its sole share- with special needs, within holder. OCH is governed by a many communities across the Board of Directors, comprised City of Ottawa. OCH houses of the Mayor (Ex-Officio), City a diverse population of vary- Councillors, community repre- ing languages, ethnicity and sentatives, and a tenant rep- cultures. OCH is the largest resentative. OCH collaborates social housing provider in with nearly 100 community and Ottawa, managing two-thirds private sector organizations to Top languages—English,5 French, Arabic, Somali, and Spanish of the City’s social housing serve and support tenants. HOUSEHOLDS 41% 29% 30% Family Single & couple Senior 6 OCH ANNUAL REPORT 2015 • ABOUT OCH 2015 DEMOGRAPHICS HOUSING 32,000 TENANTS IN ABOUT 15,000 HOMES 11,500+ 35 Average age 9,600+ $1,300 Average monthly 6,000+ household income 3,500+ 12% Tenants that qualify for the Ontario Disability Support Program • 6,000+ seniors • 9,600+ children and youth under the age of 18 >5,850+ children and youth live in single parent households 1,697 • 3,500+ young adults (18–24) Households that are move-ins • 11,500+ adults (25–59) and transfers 7 OCH ANNUAL REPORT 2015 • ABOUT OCH OCH PORTFOLIO 2014 The housing portfolio includes apartments in lowrise and highrise 16 MILLION Newest completed building buildings, townhouses and row houses, stacked townhouses, Square feet detached houses and 5 rooming houses. 46 YEARS 1% Average age of OCH building Detached Houses • Room & Bachelor ...... 4% • 1 bedroom ............ 47% • 2 bedroom ............ 19% 150 YEARS • 3 bedroom ............ 24% 36% Oldest building (1865) • 4+ bedroom ............ 6% Townhouses/Row houses $2.7B 63% Replacement value Lowrises and Highrises 8 OCH ANNUAL REPORT 2015 • ABOUT OCH FINANCIALS In 2015, OCH had total revenues of $134.6M including $65M in subsidies, and $65.2M in rent; and $4.4M in non-rental activ- ities such as laundry, parking and rooftop antenna rentals. OCH expenditures totalled 48% $134.6M 48% Percentage of rent revenue which are distributed as shown Percentage of subsidy revenue • Materials and Services* ($55M) .............................. 41% • Mortgages and Debentures ($31.3M) ...................... 23% • Utilities ($23.4M) .................................................. 17% • Capital Reserve ($20.8M) ...................................... 16% • Safer Communities ($3M) ...........................................2% • Property Taxes ($1.1M)..............................................1% *includes staffing, administration, service contracts costs 9 OCH ANNUAL REPORT 2015 • OUR HOMES Before, After 1065 Ramsey Balcony Repairs, Waste Piping and Domestic Water Boilers Replacement— Before/After Repairs and Replacements. Ò ELEVATOR OUR HOMES MODERNIZATION PROGRAM OCH maintains 119 elevators Going forward, OCH will con- In 2015, OCH continued with plumbing, retaining walls, roofs, in 65 apartment buildings. We tinue to invest in improvements its annual minimum investment sanitary pipes, steps, trees, are the second largest elevator to elevators through the Elevator of $20M in over 220 Capital wall assemblies, and windows owner in Ottawa. In addition Modernization Program. The Works Program projects. and doors. Leveraging incen- to its annual preventative and program aims at increasing the Improvements included repairs, tives from