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Police Station Visitors REGIONAL REPORT Europe 2006 ABOUT Altus Global Alliance

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Police Station Visitors REGIONAL REPORT Europe 2006 ABOUT Altus Global Alliance police station visitors REGIONAL REPORT EUROPE 2006 ABOUT altuS global allianCE FACTS AND FIGURES • 6 Member organizations working across 5 continents • 2 Associate member organizations • 6 Regional Representatives connecting 300 staff • 1 Secretariat with 3 staff members INDEM MISSion of altuS Altus is a global alliance working across continents and from a multicultural perspective to improve public safety and justice. Altus places special emphasis on police accountability and the quality of police oversight, serving as a source of knowledge and innovation for government officials, human rights activists and citizens around the world, concerned about the effective and fair control of policing. “A complaint from a civilian is a free advice to do it better.” (Chief of Police, Weert, The Netherlands, PSVW 2006) REPORT OF RESULTS IN EUROPE PoliCE Station VISitorS WeeK 29 October to 4 November 2006 Contents About Altus Page 0 Contents Page 0 Foreword Page 06 “A complaint from a Section 1. Summary Page 08 Section 2. Why a global event? Page 10 civilian is a free advice Section 3. Which police stations participated? Page 1 Section 4. How approvals from the police were obtained. Page 1 to do it better.” Section 5. How are the scores collected and calculated? Page 16 Section 6. Background information Page 17 (Chief of Police, Weert, The Netherlands, PSVW 2006) • 6.1 Belgium • 6. Germany • 6. Hungary • 6. Latvia • 6. The Netherlands • 6.6 Russia • 6.7 United Kingdom Section 7. Who were the visitors? Page 0 Section 8. Which police stations scored the highest? Page Section 9. What good practices were revealed? Page 8 Foreword The Police Station Visitors Week (PSVW)... ...was organised by Altus Global Alliance for the first time on a global scale in 2006. This unique initiative, which is likely to become an annual event, gave civilians an oppor- tunity to visit local police stations and to assess the services provided by police. Nearly two thousand civilians visited in total over 450 police stations in 23 countries around the world. Besides giving civilians the opportunity to become better acquainted with the police, it gave police insight into how their services are evaluated and how to further improve them. Altus aims to recognise those police stations that visitors rated most highly and share their practices nationally, regionally and globally. This publication covers the per continent, but the basic results of the Police Station principles are similar everywhere. Visitors Week in Europe. Despite the difference, police Nearly 00 civilians visited services are becoming more in total 7 police stations in professional, more effective in Belgium, Germany, Hungary, dealing with crime, and more Latvia, The Netherlands, Russia, respectful in their treatment and the United Kingdom. This of civilians. As part of these report provides information changes, police are becoming about why and how this global more accountable for all three event was organised, which dimensions of their performances: police stations participated, professionalism, effectiveness, who the visitors were, how and respect. In the member the scores have been collected states of the Council of Europe ¹, and calculated, which police police are being held account- stations scored the highest, and able to the state, from which it which ‘good practices’ were derives its policies and powers. revealed in Europe by civilians. Accordingly, there are state In democratic societies, police bodies to monitor and control are responsible for various the police. Considering that activities. The way in which police activities to a large police provide service to the extent are performed in close public varies per country and contact with the public and 6 In February 2007 the PSVW Regional Reports­ The Police Station Visitors Week (PSVW)... on Africa, As­ia, Latin America and North America will be publi­shed on www.altus.org “Considering that police activities to and in April 2007 the a large extent are performed in close Global Report. contact with the public and that police On April 5th, 2007 a efficiency is dependent on public s­pecial Global Award support, police accountability vis-à-vis Ceremony will be held the public is crucial.” in The Hague for the global award winning s­tation. From each region one s­ingle police that police efficiency is Regional Representative at the dependent on public support, INDEM Foundation (Moscow), s­tation that received police accountability vis-à-vis we would like to thank you for the highest­ overall the public is crucial. Therefore, your interest/participation in according to recommendation the Police Station Visitors Week s­core will be pres­ent 6 of the ‘European Code and we hope to count on you and an independent of Police Ethics’ 2 : There are later this year for PSVW 007! several means of rendering jury will make the final the police accountable to the judgement about which public: they can be direct or channelled through bodies police s­tation s­hould representing the public. receive the overall global With the Police Station Visitors Mr. Georgi Satarov Week, Altus aims to strengthen Director, INDEM Foundation award. the accountability of police to the citizens they serve in Europe, but also in other parts of the world. ¹ Including Belgium, Germany, Hungary, Latvia, The Netherlands, Russia and the United Kingdom. On behalf of the Altus team, 2 Recommendation Rec (001)10 and especially Saskia Pubben, Mrs. Femke Hofstee-van der Meulen of the Committee of Ministers to Altus Project Coordinator at the European Director Altus Global member states on the European Altus Secretariat (The Hague) Alliance Code of Police Ethics. Adopted by the Committee of Ministers on and Olga Chigareva, Altus February 2007 19 September 001 at the 76th meeting of the Ministers’ Deputies. 7 Summary “The visit was perceived by most visitors as an opportunity to learn more about the work of the police and ask concrete questions. Some visitors only came out of curiosity to see the detention area.” ( PSVW visitor, Germany ) In a one-week period starting on October 29th 2006, nearly two thousand people visited more than 450 police stations in 23 countries around the globe. This unique global event - the Police Station Visitors Week- was organized to assess the quality of service delivered in the participating police departments, to identify some of the best practices in use by police, and to strengthen the accountability of police to the local citizens whom they serve. Altus truly believes that common the Altus website. Using this kit, citizens’ opinions are important the participants in the Police Sta- for making the police more tion Visitors Week were able to accountable. Since the scores place their individual judgments are based on the visitor’s about the quality of service individual perceptions about at their own police stations in the police stations, the results national, regional, and global Police station in Hungary, PSVW 006, are not a rating of the station’s context. Photographer Bálázs Tóth performance, but are meant The scores and reports from to channel the local citizens’ the police stations which par- opinions in a way that is useful ticipated in Europe - Belgium, to police departments. Germany, Hungary, Latvia, The The visitors used a special Netherlands, Russia, and United Visitor’s kit produced by Altus, Kingdom - are combined and following protocols that were analyzed in this Regional Report. the same around the world. There are also Regional Reports This kit was available in 1 produced for Africa 3, Asia 4, Latin languages. It included a scoring America 5, and North America 6. system that allowed each of the These reports can be used by 3 Africa: Benin, Ghana, Liberia, Niger, visitors to rate the police station police and community residents Nigeria, and South Africa on 0 questions. throughout these countries to 4 Asia: India, Malaysia, South Korea, Immediately after each visit, the discuss the elements of police and Sri Lanka visitors answered the questions service that have most impressed 5 Latin America: Brazil, Chile, Mexico and Peru about what they observed and local visitors. This should help to 6 North America: Canada and USA their answers were collected via spread good practices, improve 8 < Member of Dutch Parliament visits police station Hoefkade, The Hague, PSVW 006 relations between police and (Comité P) and cooperated civilians, and strengthen the in The Netherlands with the Altus Global Alliance used accountability of police to the following community organi- the ratings supplied by the people they serve. zations: Stichting Wel.Kom, visitors to calculate an over- Stichting Punt Welzijn, Stich- all score for each station, as In the European countries ting Rijnstad, Stichting Impuls well as separate scores in that participated in the Police and Stichting Welsaen. In the five categories of service: Station Visitors Week, the United Kingdom the visits were visits were organized by Altus arranged by staff from Penal • Community Orientation Global Alliance in cooperation Reform International, an Altus • Physical Conditions with the police departments. Associate Member in London, • Equal Treatment of the Public In some countries partner and in Cumbria people from • Transparency and Accountability organizations arranged the the University of Central • Detention Conditions visits: in Hungary the visits were Lancashire helped in the arranged by the Hungarian recruitment of visitors. Helsinki Committee. In Latvia the Baltic Anticriminal Antiterrorist Forum and Riga State University assisted in the organization this event. The partner organizations “The visit changed my opinion about the in Russia were: Komi Human Right Organization ‘Memor- work of police positively. Unexpectedly we ial’, South-Siberian Human found out that the equipment is modern, Right Center, Public Organiza- tion ‘Chuvash Republic’, Chita the rooms are spacious. My attitude to Human Right Center, Kazan Human Right Center, the policemen became better in general.” ‘Civil control’, in Saint-Peters- (PSVW visitor, Russia) burg, and ‘Will freedom’, in Moscow.
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