DOCSLIB.ORG

Great Western Franchise: Invitation to Tender

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Great Western Franchise: Invitation to Tender Great Western Franchise – Invitation to Tender Great Western Franchise Invitation to Tender 27 July 2012 Page 1 of 164 Great Western Franchise – Invitation to Tender TABLE OF CONTENTS IMPORTANT NOTICE ...................................................................................................................................................4 SECTION 1: INTRODUCTION AND CONTEXT ............................................................................................6 1.1 PURPOSE OF THIS INVITATION TO TENDER........................................................................................................6 1.2 SCOPE OF THE GREAT WESTERN FRANCHISE....................................................................................................6 1.3 THE DEPARTMENT'S OBJECTIVES FOR THE GREAT WESTERN FRANCHISE ........................................................6 1.4 CLOSING DATE FOR BIDS ..................................................................................................................................7 SECTION 2: INFORMATION AND INSTRUCTIONS TO BIDDERS ..........................................................8 2.1 FRANCHISING TIMETABLE AND PROCESS..........................................................................................................8 2.2 RESTRICTION ON COMMUNICATIONS/PRESS RELEASES ETC DURING FRANCHISE COMPETITION ......................8 2.3 CHANGES IN CIRCUMSTANCES..........................................................................................................................9 2.4 COST OF BIDDING AND MODEL AUDITS............................................................................................................9 2.5 PREPARATION OF BIDS......................................................................................................................................9 2.6 DATA SITE ......................................................................................................................................................10 2.7 QUERY PROCESS.............................................................................................................................................10 2.8 STRUCTURE AND FORMAT OF BIDS.................................................................................................................11 2.9 EXECUTIVE SUMMARY & DELIVERY PLANS ...................................................................................................15 2.10 SPECIFIED PRICED OPTIONS ............................................................................................................................15 2.11 BIDDER INCREMENTAL OPTIONS ....................................................................................................................16 2.12 NON-COMPLIANT BIDS, STATEMENTS, CHANGES IN CIRCUMSTANCE AND SOSRAS ......................................16 2.13 SECRETARY OF STATE'S RISK ASSUMPTIONS (SOSRAS).................................................................................18 2.14 VALIDITY OF BIDS ..........................................................................................................................................18 2.15 INDUSTRY CONSULTATION AND DISCLOSURE OF INFORMATION IN BIDS........................................................18 2.16 EVALUATION OF BIDS.....................................................................................................................................19 2.17 INTERACTION WITH INTERCITY EXPRESS PROGRAMME (IEP) ........................................................................20 2.18 NEGOTIATION AND AWARD ............................................................................................................................20 2.19 DEBRIEF FOR BIDDERS....................................................................................................................................21 2.20 COMPETITION MATTERS .................................................................................................................................21 2.21 TRANSPARENCY AND FREEDOM OF INFORMATION ACT 2000.........................................................................22 2.22 REDACTIONS FROM THE FRANCHISE SIGNATURE DOCUMENTS.......................................................................23 2.23 VARIATIONS TO THE FRANCHISE AGREEMENT................................................................................................24 SECTION 3: THE BID SUBMISSION – REQUIREMENTS FOR DELIVERY PLANS............................26 3.1 INTRODUCTION ...............................................................................................................................................26 3.2 THE DELIVERY PLAN STRUCTURE ..................................................................................................................26 3.3 EVALUATION PROCESS – DELIVERY PLANS 2 – 11..........................................................................................30 3.4 EVALUATION PROCESS – DELIVERY PLAN 1...................................................................................................32 3.5 EVALUATION PROCESS – DELIVERY PLAN 12.................................................................................................33 3.6 SELECTION OF WINNING BID (EVALUATION PROCESS CHARTS 5 & 6) ............................................................33 3.7 VALUE FOR MONEY (VFM) ............................................................................................................................34 SECTION 4: THE FRANCHISE SPECIFICATION AND DELIVERY PLANS .........................................35 4.1 DELIVERY PLAN 1: STARTING THE NEW FRANCHISE SEAMLESSLY.............................................35 4.2 DELIVERY PLAN 2: MANAGING THE FRANCHISE COST EFFECTIVELY & EFFICIENTLY TO DELIVER BETTER VALUE FOR MONEY ................................................................................................40 4.3 DELIVERY PLAN 3: DELIVERING APPROPRIATE SOLUTIONS TO ACCOMMODATE PASSENGER GROWTH......................................................................................................................................................47 4.4 DELIVERY PLAN 4: MANAGEMENT AND DELIVERY OF INFRASTRUCTURE CHANGE..............60 4.5 DELIVERY PLAN 5: MANAGEMENT AND DELIVERY OF ROLLING STOCK CHANGE..................76 4.6 DELIVERY PLAN 6: ACHIEVING RELIABLE & PUNCTUAL TRAIN PERFORMANCE.....................86 4.7 DELIVERY PLAN 7: IMPROVING THE CUSTOMER OFFER AND EXPERIENCE...............................90 4.8 DELIVERY PLAN 8: BETTER STATIONS & ACCESS TO THE NETWORK..........................................97 4.9 DELIVERY PLAN 9: FARES POLICY AND MARKETING ....................................................................104 4.10 DELIVERY PLAN 10: TICKET SALES & REVENUE PROTECTION....................................................107 4.11 DELIVERY PLAN 11: MANAGING STAKEHOLDER RELATIONS & DECENTRALISATION.........111 4.12 DELIVERY PLAN 12: MODELLING CHANGE & PROFIT SHARING..................................................123 Page 2 of 164 Great Western Franchise – Invitation to Tender SECTION 5: THE BID: FINANCIAL ELEMENTS......................................................................................124 5.1 INTRODUCTION .............................................................................................................................................124 5.2 MODEL REQUIREMENTS AND CONSTRAINTS.................................................................................................125 5.3 FINANCIAL MODEL TEMPLATES ...................................................................................................................129 5.4 GENERIC BIDDING ASSUMPTIONS.................................................................................................................132 5.5 RECORD OF ASSUMPTIONS AND OPERATING MANUAL .................................................................................133 5.6 SPECIFIED PRICED OPTIONS, INCREMENTAL OPTIONS AND 'BLANK OPTION'................................................136 5.7 DEROGATIONS ..............................................................................................................................................136 5.8 MODEL SIGN-OFF -T ERMS OF REFERENCE....................................................................................................137 5.9 FINANCIAL STRUCTURE AND FUNDING.........................................................................................................141 5.10 OTHER INFORMATION REQUIRED..................................................................................................................142 5.11 FUNDING AGREEMENT..................................................................................................................................142 SECTION 6: FURTHER INFORMATION ....................................................................................................143 APPENDICES: .......................................................................................................................................................144 APPENDIX 1A: EVALUATION PROCESS CHART 1...............................................................................................145 APPENDIX 1B: EVALUATION PROCESS CHART 2...............................................................................................146 APPENDIX 1C: EVALUATION PROCESS CHART 3...............................................................................................147
Load more

Recommended publications
  • Reisverslag 7 Dagen Devon & Cornwall
    Reisverslag 7 dagen Devon & Cornwall dinsdag 23 t/m maandag 29 juni 2015 reisleiding en verslag: Ger Haaswinders dinsdag 23 juni Uitslapen was er op deze dag niet bij, want alle 18 deelnemers werden om 07.30 uur verwacht in vertrekhal 3 van luchthaven Schiphol. Dit lukte, ondanks een voor sommige treinreizigers niet goed werkende spoorbrug tussen Leiden en Schiphol. Na een snelle incheck en snel een kopje koffie zaten wij al in de lucht in het vliegtuig van FlyBE op weg naar Southampton Airport Parkway. Na de landing was er voldoende gelegenheid om bij te komen van een uur tijdsverschil en hoe om te gaan met de muntstukken van het Britse Pond na aankoop van een drankje en lunchmaaltijd. Hierna ging het met de trein naar Reading voor de overstap op de trein van de First Great Western naar Plymouth. Tijdens deze bijna drie uur rit werd het volop genieten van het prachtige zonnige landschap. Na aankomst in Plymouth werd taxivervoer geregeld naar The Duke of Cornwall hotel, ons verblijf voor de komende zes nachten. Na het inchecken had men tot het diner nog een kleine twee uur om o.a. de directe omgeving te verkennen en hier werd ook gebruik van gemaakt. Plymouth heeft een van de grootste en mooiste natuurlijke havens van de wereld, de Plymouth Sound. Vanuit deze haven vertrok op 16 september 1620 de Mayflower met aan boord onder anderen 40 dissenters. Eveneens in de Plymouth Sound ligt Drake's Island, waarvandaan Sir Francis Drake in 1577 vertrok voor zijn reis rond de wereld. Sinds het begin van de 19e eeuw is er een belangrijke marinebasis gevestigd.
    [Show full text]
  • Waterside Has a Variety of Great Leisure
    WELCOME 1 22 CONTENTS GENERAL INFORMATION SURROUNDING AREAS ESSENTIAL INFORMATION 06 LOCAL ATTRACTIONS 20 Reception Details Culture & History WI-FI Information Family Fun Accessibility Nature Parking Beaches Local Transport RECOMMENDATIONS 30 EMERGENCY INFORMATION 07 LOCAL ACTIVITIES 32 RESORT MAP 08 On the Land In the Water WELCOME ON-SITE ON-SITE FACILITIES 12 LODGE INFORMATION Welcome to Waterside, your luxury escape in the heart of Cornwall. Whether you’re Gym GENERAL INFORMATION 38 looking to get serious about your relaxation, Pool explore the county’s natural beauty or seek HOT TUBS 39 Shop out adventure, all the information you need for your stay with us is right here. Three Lakes Restaurant --- Waterway Cafe FAQ’s 42 ON-SITE ACTIVITIES 14 Boating Club Room Cycling Entertainment Fishing Footgolf Games & Children’s Play Nature Trail Tennis Segway 4 5 ESSENTIAL INFORMATION EMERGENCY INFORMATION ACCESSIBILITY RECEPTION DETAILS EMERGENCY OUT OF HOURS EMERGENCY DENTAL SERVICE Waterside is fully accessible. Should you have any queries during For any out of hours lodge West Country Dental Care Please advise us if you need your stay please visit reception emergencies such as floods, power Tel: 03334 050290 any ramps or assistance. or call: 01208 831 808 to speak to cuts etc. Please contact our out of a member of our team. hours emergency number on: Truro Health Park 07432 584609. Infirmary Hill For any out of hours lodge Truro emergencies such as floods, power TR1 2JA LOCAL TRANSPORT cuts etc. Please contact our out of For any fire and medical hours emergency number on: emergencies please call 999.
    [Show full text]
  • Press Release Embargoed Until 0001 Monday 20 July 2020 a New Rail Upgrade Plan for the South West Has Today Been Submitted to Mi
    Press release Embargoed until 0001 Monday 20 July 2020 A new rail upgrade plan for the South West has today been submitted to ministers, local authorities and the Great South West project as a contribution to their campaign for recognition and funding – to balance what Government is planning for the North and Midlands. For the first time, this package of measures has been costed using the new industry standard, giving new confidence for funders and promoters. The list includes redoubling Exeter-Salisbury and reopening Exeter-Okehampton-Plymouth to provide a second resilient route to the SW and avoid the often weeks of closure due to sea or river flooding. Equally important, these routes and others, including the Tarka line to Barnstable, Bodmin Parkway- Bodmin-Wadebridge-Padstow, Lostwithiel-Fowey and Newquay-St. Austell ‘cutoff’ build on the success of the new half-hour services on the Cornish Main Line and Truro-Falmouth which, along with other lines, has shown dramatic increases in patronage, by students, commuters and holidaymakers, thus reducing car traffic on the roads. This package aims to enable this growth to be replicated across the region and improve access to jobs and help the move towards more zero carbon transport. This is more than ever necessary for Cornwall and the Isles of Scilly, where the regional productivity is reported to be 70% less than in the South East1. These upgrades can be implemented in stages using local and regional contractors to design, obtain permissions and construct, or even operate some smaller lines. The total estimated cost of these projects is under £1.2bn, which is just 1% of the equivalent cost of HS2.
    [Show full text]
  • Lostwithiel Station Footbridge
    Lostwithiel Station Station users: 70,348 Passenger growth since 1997/98: 91.24% Lostwithiel station is on the Cornish Main Line between Bodmin Parkway and Par; at engineers line reference MLN3 277 miles, 34 chains from London Paddington. The station has two platforms for passenger services, with an adjacent disused freight sidings. Lostwithiel is served by approximately 50 services each day, a mixture of long distance and local services from GWR and CrossCountry Trains. On top of this, there are up to an additional 50 services a day that do not stop at the station, split between passenger and freight trains. Previous Station Footbridge The station had a footbridge until the 1980s, when British Rail removed it as it had reached the end of its design life. Since then, access to the station has been via ramps onto the platforms; with the changing of platforms done by using the Grenville Road level crossing. © National Rail Enquiries Cornwall Resignalling Project In 2018, the signalling on the Cornish Main Line was upgraded to enable a doubling in the number of passenger services between Plymouth and Penzance (funded by Cornwall Council, Cornwall and Isles of Scilly Local Enterprise Partnership, European Regional Development Fund and Network Rail). This increase in services meant that the level crossing barriers are now down for a significant amount of time every hour. As a consequence, the prospect of a new footbridge was looked into. Totnes Access for All As part of the Government’s Access for All scheme, a new footbridge with lifts is being built at Totnes station; this left a redundant footbridge which could be reused.
    [Show full text]
  • 132 a Brief Visit to the Rhur in 1961 March 2011 the Railways of Buckinghamshire Pt
    Edition Contents: Farewell to Wrexham & Shropshire 132 A Brief visit to the Rhur in 1961 March 2011 The Railways of Buckinghamshire Pt. 1 The Magazine of the Marlow & District Railway Society President: Sir William McAlpine Bt Chairman: Tim Speechley. 11 Rydal Way, High Wycombe, Bucks., HP12 4NS. Tel.: 01494 638090 email: [email protected] Vice-Chairman Julian Heard. 58 Chalklands, Bourne End, Bucks., SL8 5TJ. Tel.: 01628 527005 email: [email protected] Treasurer: Peter Robins. 95 Broome Hill, Cookham, Berks., SL6 9LJ. Tel.: 01628 527870 email: [email protected] Secretary: Malcolm Margetts. 4 Lodge Close, Marlow, Bucks., SL7 1RB. Tel.: 01628 486433 email: [email protected] Webmaster: Tim Edmonds. 90 Green Hill, High Wycombe, Bucks., HP13 5QE. Tel.: 01494 526346 email: [email protected] Committee: Dave Woodhead. 7 Larkspur Close, Wokingham, Berks., RG41 3NA Tel.: 0118 979 1621 email: [email protected] Outings Organiser: Mike Hyde. 11 Forty Green Drive, Marlow, Bucks., SL7 2JX. Tel.: 01628 485474 email: [email protected] Donkey Editor: Mike Walker, Solgarth, Marlow Road, Little Marlow, Marlow, Bucks., SL7 3RS. Tel.: 01628 483899 email: [email protected] Website: www.mdrs.org.uk The contents of the Marlow Donkey represent the views of the authors and do not necessarily reflect the position of the Society TIMETABLE - Forthcoming meetings Page 2 CHAIRMAN'S NOTES Tim Speechley 2 SOCIETY & LOCAL NEWS 3 FAREWELL TO WREXHAM & SHROPSHIRE Mike Walker 5 A RAILWAY ABC John Sears 7 CHINNOR UPDATE Mike Hyde 11 A BRIEF VISIT TO THE RUHR IN 1961 Mike Page 13 THE RAILWAYS OF BUCKINGHAMSHIRE Part 1 Mike Walker 17 FRONT COVER PHOTOGRAPHS Top: 9466 leads the return working of “train A” just south of Sandplace Halt on the Looe Valley Line.
    [Show full text]
  • Government Response
    From the Minister of State and Minister for London Jo Johnson MP Great Minster House 33 Horseferry Road London SW1P 4DR Cllr Geoff Brown Tel: xxxxxxxxx Chair, Peninsula Rail Task Force E-Mail: xxxxxxxxxx c/o Cornwall Council Web site: www.gov.uk/dft County Hall Treyew Road Truro 28th February 2018 TR1 3AY Dear Cllr Geoff Brown, Congratulations on your recent appointment to the role of Chair of the Peninsula Rail Task Force and thank you for your letter dated 6 February. Like you I look forward to continuing the positive dialogue between our respective organisations. I am grateful to the Task Force for continuing to work so effectively to make the case for investment in the southwest region, particularly in the light of the important role that the region plays in the nation’s economic growth. I recognise and wholeheartedly support the need to ensure that this growth is supported by suitable transport links. This is why the Government’s strategy to create better links in and to the South West involves investment of in excess of £5bn. The Department has recently been asked by southwest MPs and stakeholders for a formal response to the strategic blueprint “Closing the Gap”, therefore I would like to take the opportunity to set out the Government’s position, particularly in the light of recent announcements. Context Making rail journeys on the Great Western Railway the best they can be for passengers is a task I am committed to. Network Rail and the current franchise holder are delivering the most substantial upgrade to the Great Western network in its 175-year history.
    [Show full text]
  • Design and Access
    HARVEY’S FOUNDRY TRUST PHASE 3 Transport Statement 5/10/2012 Quality Management Issue/revision Issue 1 Revision 1 Revision 2 Revision 3 Remarks Date Prepared by L Jones/D Grant Signature Checked by D Grant Signature Authorised by D Grant Signature Project number 50400484 Report number 1 File reference p:\50400484 - harveys foundry\c documents\reports\working\harvey's foundry ts ver 2.docx Project number: 50400484 Dated: 5/10/2012 2 Revised: HARVEY’S FOUNDRY TRUST PHASE 3 Transport Statement 5/10/2012 Client Harvey’s Foundry Trust Consultant Derek Grant Keble House Southernhay Gardens Exeter EX1 1NT United Kingdom Tel: 441392 267500 Fax: 441392 267599 www.wspgroup.co.uk Registered Address WSP UK Ltd 1383511 WSP House, 70 Chancery Lane, London, WC2A 1AF WSP Contacts Derek Grant 3 Table of Contents 1 Introduction ............................................................................... 5 2 Project Background ................................................................... 6 3 Existing Conditions.................................................................... 8 3.1 Site Description ..................................................................... 8 3.2 Road Network ...................................................................... 10 3.3 Traffic................................................................................... 10 3.4 Parking ................................................................................ 10 3.5 Walking ................................................................................ 11
    [Show full text]
  • SCENARIOS Please Note That Although Some of the Scenarios
    SCENARIOS Please note that although some of the scenarios included with Cornish Main Line use default locomotives and rolling stock, some require additional payware items to allow them to run correctly. Locomotives followed by ‘Steam’ in the scenario description can be purchased from the Steam website: • BR Class 50 Loco Add-On • EWS Class 66 v2.0 Loco Add-On • BR Class 40 ‘40145’ Loco Add-On • BR Class 101 DMU Add-On • EWS CEA Covered Hopper Wagon Pack • Settle to Carlisle Route Add-On (PCA wagon used) • Freightliner Class 66 v2.0 Loco Add-On • South Wales Coastal Route Add-On (Class 70 used) • China Clay for Export Route Add-On (CDA wagon used) • EWS & Freightliner Class 08s Loco Add-On • West Coast Main Line Over Shap Route Add-On If you purchased Train Simulator after 20 September 2012, you will require the European Loco & Asset Pack (available to purchase via Steam) to obtain the following locomotives: • Class 47 • HST • Class 37 • Class 166 • Black 5 Steam Locomotive Locomotives followed by ‘JT’ in the scenario description can be purchased from the Just Trains website: • Class 67 Advanced & Car Carriers • Class 153 DMU Advanced • Voyager Advanced • Class 60 Advanced • Digital Traction – Class 40 Locomotives followed by ‘AP’ in the scenario description can be purchased from the Armstrong Powerhouse website: • Class 43 (MTU) / Mk3 Enhancement Pack • Class 150/2 Diesel Multiple Unit Pack • Class 66 Enhancement Pack • Mk2D-F Coach Pack Standard scenarios (Corn) (Default) 1E75 Penzance – Leeds Required stock: HST (Steam) Duration: 120 minutes Today you have been rostered to take a Class 43 on a Penzance to Leeds service as far as Plymouth.
    [Show full text]
  • Minerals Infrastructure
    10 Infrastructure Overall Site Site Name Proposed Area not Reference Mineral considered Safeguarding suitable for Area safeguarding INFRASTRUCTURE I1 Concrete Works, St Austell I2 Lucknow Road, Bodmin I3 Wilson Way, Pool I4 Old Quarry, Creegbrawse I5 Castle-an-Dinas Quarry I6 Burngullow Rail Siding I7 Point Mills, Bissoe I8 Chenoweth Business Park, Ruan High Lanes I9 Chywoon Quarry Concrete Plant I10 Hallaze Blockworks I11 Lucknow, Bugle I12 Dean Quarry Wharf I13 Goonvean Blockworks I14 Cansford Quarry I15 Carne Cross, St Blazey I16 Fowey Docks I17 Fowey Siding I19 Herdbury Quarry I20 Hingston Down Quarry I21 Jabez Concrete I22 Kessel Downs I23 Leswidden Building Supplies I24 Lostwithiel to Fowey Railway I25 Moorswater Depot I26 Par Docks I27 Par Docks to Fowey Docks Haul Road I28 Parkandillack Rail Siding I29 Rocks Siding, Goonbarrow I30 Treviscoe Siding, Drinnick Mill I31 W H Ladds Concrete Products, Pool I32 West of England Wharf I33 Western Blocks, Hayle I34 Burngullow to St Dennis China Clay Railway (including I6, I28, and I29) I35 Melbur Blockworks, Summercourt I36 Wheal Remfry Secondary Aggregate Plant I37 Pigsdon Asphalt Plant Mineral Site Profiles Minerals Safeguarding DPD Evidence Report Submission June 2017 387 388 I1 Concrete Works, St Austell Site name: Blackpool Works, Trewoon Site reference: I1 Grid reference: SW983 529 Infrastructure Concrete works type: Planning Status: Closed Site area: 0.91ha Site Description: Concrete blockworks close to Blackpool china clay pit. Site has now closed and any infrastructure has been removed from the site. Safeguarding May 2014 Site visit - Site closed and demolished. Part of Eco-Town proposals. assessment information: Overall Safeguarding Score: Site/Planning C2/01/00674 retention of ready mixed concrete plant, hopper and other ancillary History: equipment.
    [Show full text]
  • Download Trip Notes
    TRIP OVERVIEW Discover some of England’s most beautiful coastlines and picturesque islands on this liveaboard swimming and sailing holiday in Cornwall and The Isles of Scilly. For the past 14 years we have been coming back to this spectacular part of the world to explore the rugged Cornish coastlines and the white-sand beaches of The Scillies. Throughout the course of the week you will travel in style aboard the gorgeous ‘Lady of Avenel’ tall ship. This 102-foot Brigantine square rigged ship is our home for the duration of the trip and comes complete with our very own on-board chef. We aim to circumnavigate the Isles of Scilly (swimming, of course!) and undertake some epic, hard-to-reach mainland swims along the Cornish coast. The peninsula of Cornwall is one of the most isolated parts of the British Isles, and it's warm climate, fabulous scenery and ancient Celtic heritage make it an exhilarating destination for the adventurous traveller. This trip is a truly unique adventure on the SwimTrek calendar and is an exciting opportunity to enjoy some spectacular adventure swimming and sailing alike. WHO IS THIS TRIP FOR? This trip is made up of a mix of crossings (Isles of Scilly) and coastal swims (Cornish Coast). Conditions will be challenging, yet extremely rewarding. Participants should be experienced open water swimmers who are comfortable in occasionally rough conditions. Due to the nature of this trip, there is a minimum swimming speed of 30 min/km (48 min/mile). No sailing experience is required, however, the ship’s crew are happy for you to assist with on-board duties as much or as little as you like.
    [Show full text]
  • London, Bristol, Exeter and Plymouth to Penzance (Cornish Main Line)
    el at v a * r quieter times T Standard network charges apply. Calls from mobiles may behigher. Callsfrommobilesmay apply. Standard networkcharges More information and news.Registerat specialdeals missoutonourlatest offers, Don’t Buy yourtrainticketsonlineat Earn Nectarpoints train times.Search Download ourapp to purchaseticketsandcheck 03457 000125* [email protected] GWR.com/contact Like us: us: Follow times facebook.com/GWRUK @GWRHelp (open 0600-2300daily) ace f rain GWR ering ear a K1 GWR.com/signup T 16 May to 11 December 2021 ov GWR.com/Safety W c in your App store inyour GWR.com our y ash W hands Penzance Redruth Camborne St Erth Tru ro Bodmin Parkway Bodmin Par Austell St Saltash Liskeard London Paddington London Plymouth Not all stations shown stations all Not Check before you travel, visit Travel with Confidence. Passenger Assist Large print timetables are available for our partially sighted customers. You can arrange help, check station accessibility, buy a ticket and reserve a seat by calling us on Call 03457 000 125* or email [email protected] Freephone 0800 197 1329 or by text relay * Standard network charges apply. Calls from mobiles may be higher. 18001 0800 197 1329 (open 0600 to 2300, 7 days a week, except Christmas Day). Access Ticket offi ce hours Ticket Bike You may book assistance by completing the Station CRS Operator Category Weekdays Saturdays Sundays machine Toilets Car Park Rack online booking form available on our website. Bodmin Parkway BOD GW B 0610 - 2000 0630 - 2000 1035 - 1940 D D O D D Station accessibility
    [Show full text]
  • Why Is Community Rail Important to First Great Western?
    Why is Community Rail important to First Great Western? Dan Okey, Regional Development Manager (West) 1 Overview • Passenger growth • Performance • A line review - Being part of the community - Working together to shape the future • FGW’s funding and commitment 2 • 135 parliamentary constituencies • 2 governments • 90 local authorities • 15 LEP areas • 5 Community Rail Partnerships Passenger growth 4 Passenger growth since 2006 5 Passenger growth in 2013/2014 1 April 2013 to 31 March 2014 (includes impact of winter storms) 6 Result = wider benefits Wider Benefit Project Example Less cars on roads / delivering Truro – Falmouth branch reducing Local Transport Plan aims pressure on A39 Reducing barriers to travel Better environments (e.g. Exeter Central) and access (e.g. Hayle) Access to jobs and services Enhanced service for Paignton Supporting home to school transport Working with Grammer schools in Torquay Promotion of tourism Bodmin and Wenford Railway integrated ticket offer DfT study – every £1 spent delivers £4.60 of wider benefits 7 Performance 8 FGW PPM Results 9 Passenger Charter – last 4 weeks 4 weeks to 16th Punctuality Target Reliability % Target August 2014 % Punctuality Reliability High Speed 87.6 90.0 99.0 99.2 services London - Thames 90.8 92.0 99.1 99.0 Valley services Bristol suburban 88.1 92.0 99.7 99.5 services Devon services 94.0 92.0 99.5 99.5 Plymouth & 96.6 92.0 98.1 99.5 Cornwall services South Wales - South 90.1 92.0 99.2 99.5 Coast services 10 Working with you to improve performance • Timetable development process - meetings with Train Planners • Summer strengthening plan (3 car and 4 car formations through Devon and Cornwall) • Special events planning e.g.
    [Show full text]