NICOLE HUMBLES Las Vegas, NV 702.524.9940 [email protected]
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NICOLE HUMBLES Las Vegas, NV 702.524.9940 [email protected] OBJECTIVE To secure a position in the hospitality industry that utilizes my skills and abilities to become an active, contributing team member with long-term growth potential. EXPERIENCE June 2011-Present Excalibur Hotel & Casino - Luxor Hotel & Casino Las Vegas, NV Senior Catering Manager Responsible for maximizing food and beverage revenue Manage client relationships by responding to inquiries and conducting site tours Upsell food and beverage to corporate groups booked by the sales team Negotiate and finalize catering contracts and banquet event orders Work with culinary team to create custom menus for clients Act as a liaison between departments by conducting bi-weekly BEO meetings Handle client details from the time of booking through the end of event Maintain client files and collect payments for catering events Oversee duties assigned to Catering Coordinator Catering & Banquet Coordinator Provide excellent customer service by promptly responding to phone and website inquiries Assist potential clients with property information, site tours, menus, and catering procedures Create and execute event orders for internal events Communicate client details to culinary team and banquet team Create and distribute weekly event order packets Assist Catering Managers in obtaining sales goals Maintain departmental files, procedures, and reports Responsible for department payroll and gratuity procedures November 2008-July 2010 Levy Restaurants at the United Center Chicago, IL Banquet Manager Managed staff for events including Chicago Bulls games, Chicago Blackhawks games, concerts, meetings, and various banquets Executed Banquet Event Orders and designed floor plans for events Assisted chefs and catering team in creating menus for clients Booked events by providing site tours of the United Center Managed backstage catering for concerts including crew meals, dressing room food and beverage, and pre/post show events Conducted team member shift meetings before all events Managed payroll and schedules for all banquet team members Responsible for hiring, training, and evaluating staff November 2007-July 2008 Suncoast Hotel & Casino Las Vegas, NV Catering Coordinator Consulted with and provided personalized service to clients in order to determine objectives and requirements for banquets, meetings, and conferences Executed daily administrative duties including operating switchboard, maintaining records, creating and distributing sales packets, and scheduling client appointments Executed Banquet Event Orders and diagrams Responded to written and telephone requests for property information Successfully managed the catering exhibit booth at bridal shows August 2006- September 2007 Doubletree Hotel and Conference Center Bloomington, IL Reservations Supervisor/Catering Coordinator/Accounts Receivable Responsible for supervising all group and transient reservations Coordinated and finalized group services with sales and catering departments Distributed banquet event orders from catering department to appropriate departments Responsible for Banquet Event Order changes, direct billing and account receivables Guest Services Maintained and booked group and individual reservations Operated switchboard, check-in/check-out guests, balance cash drawer Responsible for guest satisfaction and retention January 2006, 2007 Sundance Film Festival Park City, UT Festival Logistics Coordinated staff technical support Distributed gifts to filmmakers and festival VIP’s Sold festival merchandise and operated cash register August 2005-December 2005 Hawaii International Film Festival Honolulu, HI Special Events Intern Coordinated catering and event set up for press and VIP receptions with host venues Developed and distributed promotional materials for events at the festival Coordinated security and volunteers for events Assistant Producer of festival 2005 Awards Ceremony June 2003-July 2006 Bloomington-Normal Area Convention and Visitors Bureau Bloomington, IL Interim Marketing Assistant/Services Manager Operated switchboard and greeted visitors Tour Guide for Mitsubishi Motors North America Worked registration tables for conventions and sporting events Coordinated visitor guide distribution to area attractions and hotels EDUCATION August 2001-December 2005 Illinois State University Normal, IL Bachelor of Science Degree Commercial Recreation and Park Administration with an emphasis in Tourism TRAINING Daylight, Delphi, ReServe Interactive Catering Software, Evention Gratuity Management, InfoGenesis Meeting Matrix, Stratton Warren, KRONOS, Lotus Notes, Executive Phone System by NEC Microsoft: Excel, PowerPoint, Word, Publisher, Outlook, Filemaker Pro Hilton OnQ, Rate and Inventory Management .