2015–16 Annual Report © Airservices Australia 2016 This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by any process without prior written permission from Airservices Australia. Requests and inquiries concerning reproduction rights should be addressed to: Communication Services Manager Airservices Australia GPO Box 367 Canberra City ACT 2601 Telephone (02) 6268 4867 Fax (02) 6268 5688
[email protected] www.airservicesaustralia.com ABN 59 698 720 886 Web address of this report: www.airservicesaustralia.com/publications/corporate-publications ISSN 1327-6980 (Print) ISSN 2205-2887 (Online) Produced by Airservices Australia II Airservices 2015–16 Annual Report Contents Letter of transmittal V Chair’s report VI Chief Executive Officer’s report VIII Corporate overview 10 Purpose 11 Strategic direction 12 Corporate governance 13 Our financial performance 18 Annual performance statement 22 Maximising safety performance 24 High performing organisation 28 Core operational and business excellence 32 Financial statements 44 Appendices 90 Appendix 1: Board memberships, meetings and committees 97 Appendix 2: Statement of Expectations and Statement of Intent 98 Appendix 3: Report against performance initiatives 104 Appendix 4: Statutory and administrative information 111 Appendix 5: Staff equity and diversity progress report 118 Appendix 6: Workforce plan progress report 125 Appendix 7: Ecologically sustainable development (ESD) report 128 Appendix 8: Noise complaints and information service data 130 Appendix 9: Aircraft Noise Ombudsman Annual Report 131 Glossary 157 Compliance index 158 Index 160 Airservices 2015–16 Annual Report III IV Airservices 2015–16 Annual Report Letter of transmittal Chair GPO Box 367, Canberra ACT 2601 25 Constitution Avenue, Canberra ACT 2601 t 02 6268 4859 f 02 6268 5686 The Hon.