Central Bedfordshire Council
2011-12 Actuals and 2012-13 Estimates
Comparison group:
(r) Cheshire West and Chester (x) Bedford (f) Cheshire East (n) Warrington (m) Stockport (g) Wiltshire (t) South Gloucestershire (d) Solihull (h) Bury (w) Swindon (k) Bath & North East Somerset (z) Medway (u) West Berkshire (e) Milton Keynes (a) Calderdale
Libraries_Profile Page 1 26/02/2013 FOREWORD
I am pleased to be able to present the second edition of the CIPFAstats Comparative Profile for Public Library Services.
These profiles provide a comprehensive analysis of public libraries data covering all the major topics collected in the CIPFAstats Public Libraries collection.
This means that there should be something for everyone interested in the running of public library services. The analysis is simple and non-judgemental. You will not find any quartiles, traffic lights or subjective commentary. Instead the report seeks to visualise the data and to enable readers to draw their own conclusions.
The "Executive Report" acts as a high level summary, but is also designed as an introduction to the whole report. Most readers will find reading through these pages helpful as an introduction to the style and logic of the more detailed pages.
It is pleasing that DCMS have seen fit to commission these profiles for all English library authorities enabling local authorities and the public access to these reports without charge. This will aid everyone interested in public library services to ask informed questions and come up with informed proposals for how the services should be delivered in the future.
We hope you find this report interesting and helpful. If you have any comments, suggestions or queries then CIPFA would be delighted to hear from you (please see appendix 5 for contact details).
Kind regards,
Ian Watson Lancashire County Council Chair of the CIPFA Public Library Statistics Working Party
Libraries_Profile Page 2 26/02/2013 INTRODUCTION
The aim of the profile is to provide management information for decision makers involved in providing the libraries service. Due to the wide range of topics covered, the report will have a broad appeal and should be of interest to members, librarians and officers.
This profile compares your authority's library service figures from the 2012 CIPFAstats collection with the group of authorities specified on the title page.
This is the second year of the profile, CIPFA would greatly appreciate your feedback and suggestions on how we can make the profiles more interesting and useful.
INDEX
Executive Summary Page 4
Section A - Libraries & Library Users Page 7
Section B - Resourcing Page 14
Section C - Workload Page 23
Section D - Stock Page 29
Section E - Performance Page 39
Appendices Page 44
Approach to missing data
• 96% of UK Library Authorities (97% in England) provided data for the 2012 CIPFAstats Public Library Statistics. Authorities who did not provide data are excluded from these comparisions completely.
• In a small number of cases authorities have provided totals (e.g. for costs), but not a complete breakdown. In such cases the breakdown has been estimated by techniques such as apportionment or comparison to previous years' figures.
• In a small number of cases authorities have not provided other pieces of information. Where CIPFA felt this value was important an estimation has been made. In no cases does this estimated data constitute more than 15% of the data used in a comparision.
• Should any authority not be fully happy with estimates provided for their authority we will be very happy to produce a new report for them using new data supplied by that authority.
• If you have any queries about our approach please do not hesitate to contact us: [email protected]
Libraries_Profile Page 3 26/02/2013 EXECUTIVE SUMMARY Comparing Central Bedfordshire with 15 Other Library Authorities
This summary provides an overview of the key indicators from the main report along with a few points of current interest, showing how your authority's library service compares against other authorities. Unless specified otherwise all data relates to 2011-12 Actuals.
A: Libraries and Library Users
• The chart on the left compares the number of 40 Number of Libraries (31/03/12) libraries your authority has with the other 35 authorities in the comparison. Central 30 Bedfordshire has 14 libraries (the bar highlighted in black) compared to an average of 17 libraries 25 (as shown by the horizontal line). Each pale bar 20 represents one of the authorities in the comparator group. 15 10 • Central Bedfordshire has close to the average number of libraries within the group giving an 5 indication of the scale of the library service. 0 grafzmhwtsdunkex For more information about this type of chart please see appendix 1.
500 Population (000's) 450 • Population is an important figure in this report as 400 we use it as a denominator to adjust for the size of the authority (see next chart). 350 300 250 • Central Bedfordshire is the 7th largest of the 16 authorities compared here (in terms of 200 population). 150 100 50 0 gfrmztsewdanhkxu
250 Number of Active Borrowers per 1,000 • The number of active borrowers per 1,000 population population is a key indication of how well the 200 library service engages with the public.
150 • Central Bedfordshire is in the bottom quartile suggesting that the library service does not 100 engage as well with the population when compared to the other authorities. 50 Please see appendix 1 for further details on quartiles. 0 nfdzramgtwuxhsek
Libraries_Profile Page 4 26/02/2013 B: Resourcing
£25,000 Total Revenue Expenditure per 1,000 population • Total revenue expenditure per 1,000 population is a key cost indicator. Figures in the graph £20,000 opposite are 2011-12 actuals.
£15,000 • Central Bedfordshire comes out as being at the lowest end of the comparison, which suggests £10,000 that is is providing a low cost service. It may be worth looking back to the number of active £5,000 borrowers per 1,000 population to check that the service is successfully engaging with the public. £0 dwmafhxrzkuetgns
Total Revenue Expenditure per 1,000 population: Time Series
£18,000
£16,000
£14,000
£12,000
£10,000
£8,000
£6,000
£4,000
£2,000
£0 2008-09 2009-10 2010-11 2011-12 2012-13
Central Bedfordshire Average
• The line chart plots the total revenue expenditure per 1,000 population over the last four years and shows the estimated figure for 2012-13. The population figure used for all years is the mid-year 2011 figure, so the changes in value relate to changes in expenditure only.
• For most authorities a drop can be seen in the 2012-13 estimates.
9.0% Volunteer hours as a % of volunteer hours • One well publicised approach that library 8.0% plus employee hours authorities are taking is using volunteers. 7.0% 6.0%
5.0% • Central Bedfordshire had 2.2% of 'worked hours' 4.0% provided by volunteers in 2011-12 compared to 3.0% an average of 3.2%. 2.0% 1.0% 0.0% gtkeuwhdzasmnxrf
Libraries_Profile Page 5 26/02/2013 C: Workload
7,000 Physical Visits for Library Purposes per 1,000 • The number of visits per 1,000 population is a population strong indicator of workload faced by the 6,000 authority.
5,000 • It is also another measure of engagement and 4,000 offers a more complete picture as it will include other reasons for visiting the library as well as 3,000 borrowing.
2,000
1,000
0 dhnwmfsraexzgtuk
9,000 Total Book Issues per 1,000 population • This chart compares another core library activity, 8,000 providing an indicator for both workload and the 7,000 demand placed on the library book stock. 6,000 5,000 4,000 3,000 2,000 1,000 0 frsxnteumgwhkzad
D: Stock
2,500 Total Book Stock per 1,000 population • This chart compares the overall book stock level 2,000 of the library service.
1,500
1,000
500
0 dxnhrafgkwzmeust
E: Performance
100% Percentage supplied within 7 days 90% • Central Bedfordshire successfully supplied 72% of 80% book requests within 7 days of request. This compares very favourably with the other 70% authorities compared. 60% 50% 40% 30% 20% 10% 0% wxsfmarghdzentku
Libraries_Profile Page 6 26/02/2013 SECTION A: LIBRARIES AND LIBRARY USERS
• This section compares the information on numbers of libraries, opening hours, library users, visits and electronic access.
12 Total Service Points per 100,000 population
10
8
6
4
2
0 ahrgwzudmkfsntxe
(See page 8 for details)
Section Contents
Page 8 A1: Service Points
Number of service points Busiest service points
Page 9 A2: Population Density
Comparisons for static & mobile libraries % authorities without mobile libraries
Page 10 A3: Opening Hours
Distribution of opening hours Opening hours at busiest service points
Page 11 A4: Library Users
Number of active borrows Number of housebound readers Number of visits Electronic counters Visits to website
Page 13 A5: Electronic Workstations
Number of terminals Number of hours available & recorded Public wi-fi access
Libraries_Profile Page 7 26/02/2013 A1: Service Points at 31 March 2012
Number / 100k pop Average Mobile Libraries 1 0.4 0.5 Static Service Points 13 5.1 6.2 Total Service Points 14 5.5 6.7
Authority Average Population 255,600 249,244
40 Total Service Points
35
30
25
20
15
10
5
0 grafzmhwtsdunkex
12 Total Service Points per 100,000 population
10
8
6
4
2
0 ahrgwzudmkfsntxe
Source: CIPFA Public Library Statistics 2012 - Cells 1 to 7, ONS Population Estimates Mid 2011
Busiest Service Points 2011-12 Actuals
Busiest Service Point (Issues): Leighton Buzzard Busiest Service Point (Visits): Leighton Buzzard
Authority Average Authority Average
Issues per annum 277,109 292,536 Visits per annum 224,360 319,369
600,000 Issues per annum 700,000 Visits per annum
500,000 600,000 500,000 400,000 400,000 300,000 300,000 200,000 200,000 100,000 100,000 0 0 efxgwukrdsahtnzm egxadwkfrhusmnzt
Source: CIPFA Public Library Statistics 2012 - Cells 13 & 14 Source: CIPFA Public Library Statistics 2012 - Cells 15 & 16
Libraries_Profile Page 8 26/02/2013 A2: Population Density 2011-12 Actuals
Population Density and Number of Service Points • In urban areas of high population density a small number of service points will be able to provide service to a large population. In rural areas more service points will be required to enable the population to have easy access.
• The scatter plots below compare these two factors. For all UK library authorities it can be seen that as population density increases (on the horizontal axis), the number of libraries per 100,000 population tends to be lower.
• As these charts are strongly effected by outliers, values for population density are capped at 120 and service points per 100,000 population capped at 18.0 and 3.0 for static service points and mobile libraries respectively.
Authority Median Population Density 3.6 5.5
Static Service Points Comparator Group 12.0 Central Bedfordshire 10.0
8.0
6.0
4.0
2.0 100,000 population
Static Service Points per 0.0 0 5 10 15 20 25 Population Density
Mobile Libraries 1.4 Comparator Group
1.2 Central Bedfordshire
1.0
0.8
0.6
0.4
0.2 100,000 population Mobile Libraries per 0.0 0 5 10 15 20 25 Population Density
Mobile Libraries
Number / 100k pop Average 25.0% Mobile Libraries 1 0.4 0.5
Mobile libraries per 100,000 population 1.4 1.2 1.0 0.8 75.0% 0.6 0.4
0.2 % Authorities with no mobile libraries 0.0 % Authorities with mobile libraries xkgrfzawestmunhd
Libraries_Profile Page 9 26/02/2013 A3: Opening Hours 2011-12 Actuals
Service Points / 100,000 population % in Each Band Hours Open Authority Average Authority Average Authority Average All Libraries < 10 0 1 0.0 0.2 0.0% 2.4% Mobile Libraries >10 1 5 0.4 0.6 7.1% 9.4% Static: 10-29 5 6 2.0 2.3 35.7% 32.1% Static: 30-44 5 3 2.0 2.4 35.7% 38.2% Static: 45-59 3 0 1.2 1.2 21.4% 17.2% Static: >60 0 2 0.0 0.1 0.0% 0.8%
Total 14
Percentage of libraries in each opening hours band 45% Central Bedfordshire 40% Comparator Group 35%
30%
25%
20%
15%
10%
5%
0% All Libraries < 10 Mobile Libraries >10 Static: 10-29 Static: 30-44 Static: 45-59 Static: >60 Weekly Opening Hours
Opening Hours - Busiest Service Points
Busiest Service Point (Issues): Leighton Buzzard Busiest Service Point (Visits): Leighton Buzzard
Opening Hours at the Opening Hours at the 60 60 Busiest Service (Issues) Busiest Service (Visits) 50 50
40 40
30 30
20 20
10 10
0 0 whedkmgfutxsrazn whedkmgnfutxsraz
Central Bedfordshire 48.0 Average: 48.6 Central Bedfordshire 48.0 Average: 50.0
Libraries_Profile Page 10 26/02/2013 A4: Library Users 2011-12 Actuals
Number /1,000 pop Average
Active Borrowers 41,758 163 176 Housebound Readers 944 3.7 1.8
250 Number of Active Borrowers 6 Number of Housebound Readers 200 per 1,000 population 5
150 4 3 100 2
50 1 0 0 txsamugwzhkdfren nfdzramgtwuxhsek
Source: CIPFA Public Library Statistics 2012 - Cells 91, 92
Physical Visits for Library Purposes
7,000 Physical Visits for Library Purposes 6,000 5,000 4,000 3,000 2,000 1,000 0 dhnwmfsraexzgtuk
Physical Visits Number per 1,000 pop Average
2007-08 na na 4,688 2008-09 0 0.00 3,190 2009-10 992,714 3,925 4,785 2010-11 1,126,038 4,412 4,676 2011-12 1,247,914 4,882 4,628
Physical Visits per 1,000 population 6,000
5,000
4,000
3,000
2,000
1,000
0 2007-08 2008-09 2009-10 2010-11 2011-12
Central Bedfordshire Average
Source: CIPFA Public Library Statistics 2012 - Cell 93 and equivalent for previous years
Libraries_Profile Page 11 26/02/2013 A4: Library Users (continued) 2011-12 Actuals
Authority Average Number per 1,000 pop Average S.P. with Electronic Counters 86% 57% Visits to Website 417,211 1,632 4,581
Percentage of Service Points with 60,000 Visits to Website per 1,000 population Electronic Counters 100% 50,000 80% 40,000 60% 30,000
40% 20,000
20% 10,000
0% 0 nzmtskedwxghaurf xehskwtuazfrdmng
Source: CIPFA Public Library Statistics 2012 - Cell 96 Source: CIPFA Public Library Statistics 2012 - Cell 97
Website Visits Number per 1,000 pop Average
2007-08 na na 1,762 2008-09 0 0.00 1,380 2009-10 431,918 1,708 5,101 2010-11 474,056 1,858 5,082 2011-12 417,211 1,632 4,581
Website Visits per 1,000 population
6,000
5,000
4,000
3,000
2,000
1,000
0 2007-08 2008-09 2009-10 2010-11 2011-12
Central Bedfordshire Average
Source: CIPFA Public Library Statistics 2012 - Cell 97 and equivalent for previous years
Libraries_Profile Page 12 26/02/2013 A5: Electronic Workstations 2011-12 Actuals
Number per 100,000 pop Average Number per 1,000 pop Average
Terminals 155 60.6 67.8 Hours Available 308,953 1,209 1,236
Number of Terminals per 100,000 Number of Hours Available per 1,000 140 2,500 population population 120 2,000 100 1,500 80
60 1,000 40 500 20
0 0 hawdrnmtszfxukge wahmtdnzsxukgref
Source: CIPFA Public Library Statistics 2012 - Cell 17 Source: CIPFA Public Library Statistics 2012 - Cell 18
per 1,000 pop Average Authority Average
Hrs Recorded 94,841 371 486 Service Points with Wi-Fi Access 50% 14%
Number of Hours Recorded per 1,000 Percentage of Service Points with Public 1,200 population 100% Wi-Fi Access 1,000 90% 80% 800 70% 60% 600 50% 40% 400 30% 200 20% 10% 0 0% wamthxdznsuefgrk sxthedmzunfrwkga
Source: CIPFA Public Library Statistics 2012 - Cell 19 Source: CIPFA Public Library Statistics 2012 - Cell 20
Libraries_Profile Page 13 26/02/2013 SECTION B: RESOURCING
• This section examines levels of expenditure, staffing and the use of volunteers.
£25,000 Revenue ExpenditureTotal Revenueper 1,000 Expenditure population
£20,000
£15,000
£10,000
£5,000
£0 dwmafhxrzkuetgns
(See page 15 for details)
Section Contents
Page 15 B1: Financial Information (Actuals)
Net expenditure, revenue expenditure & income Revenue expenditure breakdown Revenue income breakdown
Page 18 B2: Cost Indicators
Various cost indicators
Page 19 B3: Financial Information (Estimates)
Net expenditure, revenue expenditure & income % expenditure on staff and materials
Page 20 B4: Staffing
Staff per 100k population Professional & other paid staff Staff costs per employee Electronic counters Visits to website
Page 22 B5: Volunteers
Analysis of numbers and hours
Libraries_Profile Page 14 26/02/2013 B1: Financial Information (Actuals)
2011-12 Actuals £ per 1,000 pop Average
Revenue Expenditure 3,135,333 12,267 15,816 Revenue Income (188,614) (738) (1,199)
Net Expenditure 2,946,720 11,529 14,617
graphs shown per 1,000 population £25,000 Total Revenue Expenditure
£20,000
£15,000
£10,000 £25,000 Net Expenditure £5,000 £20,000 £0 dwmafhxrzkuetgns £15,000
£10,000 £2,500 Revenue Income £5,000 £2,000
£0 £1,500 dwmfahxzrkutngse £1,000
£500
£0 erafhwxuzgkdtsmn
Source: CIPFA Public Library Statistics 2012 - Cells 126, 136 & 137
Revenue Expenditure £ per 1,000 pop Average
2008-09 0 0 12,072 2009-10 3,230,834 12,775 16,399 2010-11 3,275,971 12,837 16,348 2011-12 3,135,333 12,267 15,816 2012-13 (Estimates) 2,911,937 11,393 14,963
Revenue Expenditure per 1,000 population: Time Series
£18,000 £16,000 £14,000 £12,000 £10,000 £8,000 £6,000 £4,000 £2,000 £0 2008-09 2009-10 2010-11 2011-12 2012-13
Central Bedfordshire Average
Source: CIPFA Public Library Statistics 2012 - Cell 126 and equivalent for previous years
Libraries_Profile Page 15 26/02/2013 Revenue Expenditure (2011-12 Actuals) £ per 1,000 pop Average
Employees 1,883,614 7,369 8,331 Premises 326,803 1,279 1,950 Total Materials 257,140 1,006 1,492 Computing Costs 53,678 210 490 Other Supplies & Services 123,336 483 613 Transport 20,011 78 162 Third Party Payments 416,632 1,630 445 Support Service Costs 54,119 212 2,333
Total Revenue Expenditure 3,135,333 12,267 15,816 graphs show expenditure per 1,000 population
£12,000 Employees £5,000 Premises £4,500 £10,000 £4,000 £8,000 £3,500 £3,000 £6,000 £2,500 £2,000 £4,000 £1,500 £2,000 £1,000 £500 £0 £0 dhzmrfkxwusetang dwhgkuznmreaftsx
£2,500 Total Materials £1,000 Computing Costs £900 £2,000 £800 £700 £1,500 £600 £500 £1,000 £400 £300 £500 £200 £100 £0 £0 mwxfnruagdkzetsh wtkdrmnauhzsfgex
£2,000 Other Supplies & Services £500 Transport £1,800 £450 £1,600 £400 £1,400 £350 £1,200 £300 £1,000 £250 £800 £200 £600 £150 £400 £100 £200 £50 £0 £0 arkhwuznmsedtfxg krtfmauzxhwgdsne
£2,500 Third Party Payments £6,000 Support Service Costs
£2,000 £5,000 £4,000 £1,500 £3,000 £1,000 £2,000
£500 £1,000
£0 £0 xswnztudkeahrmgf afgmedxwuhrztkns
Source: CIPFA Public Library Statistics 2012 - Cells 100 to 126 Libraries_Profile Page 16 26/02/2013 graphs shown per 1,000 population Revenue Income (2011-12 Actuals) £ per 1,000 pop Average
Overdue Charges (66,249) (259) (216) Hire of Audio & Visual Materials (55,959) (219) (298) Specific Grants 0 0 (78) Receipts from the Public (46,885) (183) (318) Corporate Income 0 0 (90) Other Income (19,521) (76) (199)
Total Revenue Income (188,614) (738) (1,199)
£450 Overdue Charges £1,000 Hire of Audio & Visual Materials £400 £900 £350 £800 £300 £700 £600 £250 £500 £200 £400 £150 £300 £100 £200 £50 £100 £0 £0 exfrswgumdzknhat efrgwzkushtdxman
£600 Specific Grants £900 Receipts from the Public £800 £500 £700 £400 £600 £500 £300 £400 £200 £300 £200 £100 £100 £0 £0 audwgrmkfzxtsnhe hzafwrnuxtgsemkd
£500 Corporate Income £800 Other Income £450 £700 £400 £600 £350 £300 £500 £250 £400 £200 £300 £150 £200 £100 £50 £100 £0 £0 xeahturfwdgzsnmk rekfduatwhmxgszn
Source: CIPFA Public Library Statistics 2012 - Cells 127 to 136
Libraries_Profile Page 17 26/02/2013 B2: Cost Indicators
£ p Average £ p Average
Average Cost per Book £5.32 £7.38 Cost per Visitor £2.51 £3.42
• Average cost per book acquisition. • Revenue expenditure divided by visitor number.
£14 Average Cost per Acquisition (Books) £5 Cost per Visitor £5 £12 £4 £10 £4 £8 £3 £3 £6 £2 £4 £2 £1 £2 £1 £0 £0 ueadkfmnrxzhwgts kuazxwfdmrtgehsn
Source: CIPFA Public Library Statistics 2012 - Source: CIPFA Public Library Statistics 2012 - Sum of Cells 102 to 106 divided by Cell 36 Cell 126 divided by Cell 93
% Average % Average
% Employee Expenditure 60% 53% % Material Expenditure 8% 9%
70% Employee Expenditure as a % of Revenue 16% Material Expenditure as a % of Revenue Expenditure Expenditure 60% 14% 12% 50% 10% 40% 8% 30% 6% 20% 4% 10% 2% 0% 0% hzsrkteumfdnxgwa nmxwgrufkeastzdh
Source: CIPFA Public Library Statistics 2012 - Source: CIPFA Public Library Statistics 2012 - Cell 100 as a percentage of Cell 126 Cell 120 as a percentage of Cell 126
% Average
% Support Services 2% 15%
35% Support Service Costs as a % of Revenue Expenditure 30% 25% 20% 15% 10% 5% 0% agfemxudwhztrkns
Source: CIPFA Public Library Statistics 2012 - Cell 125 as a percentage of Cell 126
Libraries_Profile Page 18 26/02/2013 B3: Financial Information (2012-13 Estimates) graphs shown per 1,000 population
Net Expenditure £ per 1,000 pop Average
Employees 1,773,177 6,937 8,267 Premises 290,850 1,138 1,943 Supplies & Services - Materials 287,200 1,124 1,506 Other Expenditure 560,710 2,194 3,248 Revenue Expenditure 2,911,937 11,393 14,963 Revenue Income (167,090) (654) (1,250)
Net Expenditure 2,744,847 10,739 13,713
£25,000 Total Revenue Expenditure
£20,000
£15,000 £25,000 Net Expenditure £10,000
£20,000 £5,000
£0 £15,000 dmhzfrxwkeuantgs
£10,000 £3,000 Total Revenue Income £5,000 £2,500 £2,000 £0 dmhzfxkwruatnegs £1,500 £1,000 £500 £0 erfhzugwnaxkdtsm
Source: CIPFA Public Library Statistics 2012 - Cell 140 to 144
2012-13 Estimates % Average 2012-13 Estimates % Average % Employee Expenditure 61% 55% % Material Expenditure 10% 10%
70% Employee Expenditure as a % of Revenue 16% Material Expenditure as a % of Revenue Expenditure Expenditure 60% 14% 12% 50% 10% 40% 8% 30% 6% 20% 4% 10% 2% 0% 0% zshrxwtknufemdag emgfwxnursdakhtz
Source: CIPFA Public Library Statistics 2012 - Source: CIPFA Public Library Statistics 2012 - Cell 140 as a percentage of Cell 144 Cell 142 as a percentage of Cell 144
Libraries_Profile Page 19 26/02/2013 B4: Staffing at 31 March 2012
FTE per 100,000 pop Average
Professional Staff 12.5 4.9 6.6 All Other Staff 60.0 23.5 25.7
Total Staff 72.5 28.4 32.3
12 Professional Staff per 100,000 population 10
8
6
45 Total Staff per 100,000 population 4 40 2 35 30 0 25 frmdhnaxewusgztk 20 15 10 40 Other Paid Staff per 100,000 population 5 35 0 30 dhxwrfmazuknestg 25 20 15 10 5 0 dhwxzkraufmsetng
Source: CIPFA Public Library Statistics 2012 - Cells 62 to 64
This tree diagram analyses professional and other staff as a percentage of total staff. Your authority's value is followed by the average value in italics.
Professional Staff 17.2% 20.5%
Total Staff
All Other Paid Staff 82.8% 79.5%
Libraries_Profile Page 20 26/02/2013 B4: Staffing (continued)
£ Average 0.5 Employees per 1,000 population Employee Costs per Employee 25,981 25,831 0.4
0.3
£35,000 Employee Costs per Employee 0.2
£30,000 0.1 £25,000 0.0 £20,000 dhxwrfmazuknestg
£15,000
£10,000 £12,000 Employee Costs per 1,000 population
£5,000 £10,000
£0 £8,000 zktmhufsdregwnxa £6,000
Source: CIPFA Public Library Statistics 2012 - £4,000
Cell 100 divided by Cell 64 £2,000 £0 dhzmrfkxwusetang
All Staff FTE per 1,000 pop Average 2007-08 0.0 na 0.38 2008-09 0.0 0.00 0.22 2009-10 77.1 0.30 0.36 2010-11 75.8 0.30 0.35 2011-12 72.5 0.28 0.32
Staff Numbers per 1,000 population: Time Series
0.45 0.40 0.35 0.30 0.25 0.20 0.15 0.10 0.05 0.00 2007-08 2008-09 2009-10 2010-11 2011-12
Central Bedfordshire Average
Source: CIPFA Public Library Statistics 2012 - Cell 64 and equivalent for previous years
Libraries_Profile Page 21 26/02/2013 B5: Volunteers 2011-12 Actuals Number Average 700 Number of Volunteers 600 Volunteers 179 148 500 Volunteer Hours 2,617 4,202 400 Average Hours per Volunteer 14.6 35.2 300
200 140 Number of Hours per Volunteer 100 120 0 100 gsenwtuhdrfkzmxa 80 60 20,000 Number of Volunteer Hours 40
15,000 20 0 aktzemdhwguxsnrf 10,000
5,000
0 Source: CIPFA Public Library Statistics 2012 - Cells 65 & 66 getkwdhzumsanxrf
• The section below uses 1,625 hours as the annual hours worked by a full-time member of staff. • We use this to compare hours provided by paid staff and volunteers. • The two charts below compare the volunteers to the total of paid staff and volunteers.
FTE Average % Average
% Hours worked by volunteers 2.2% 3.2% Volunteers as % headcount 71.2% 59.3%
Volunteer hours as a % of volunteer hours Number of volunteers as a % of volunteer 9.0% 90% plus employee hours headcount plus employee headcount 8.0% 80% 7.0% 70% 6.0% 60% 5.0% 50% 4.0% 40% 3.0% 30% 2.0% 20% 1.0% 10% 0.0% 0% gtkeuwhdzasmnxrf gunestkwhdxrzfma
Source: CIPFA Public Library Statistics 2012 - Cells 65 & 66 Source: CIPFA Public Library Statistics 2012 - Cells 65 & 66
Number of Volunteers: Time Series Volunteers Number Average 200 2007-08 0 54 180 160 2008-09 0 64 140 2009-10 93 116 120 2010-11 131 119 100 2011-12 179 148 80 60 40 Source: CIPFA Public Library Statistics 2012 - 20 Cell 65 and equivalent for previous years 0 2007-08 2008-09 2009-10 2010-11 2011-12
Central Bedfordshire Average
Libraries_Profile Page 22 26/02/2013 SECTION C: WORKLOAD
• This section examines issues and stock turn for books and other items along with requests, enquiries and loans.
9,000 Book issuesTotal per Book 1,000 Issues population 8,000
7,000
6,000
5,000
4,000
3,000
2,000
1,000
0 frsxnteumgwhkzad
(See page 24 for details)
Section Contents
Page 24 C1: Book Issues
Split by children/adult and fiction/non-fiction
Page 25 C2: Stock Turn
Split by children/adult and fiction/non-fiction
Page 26 C3: Audio, Visual, Electronic & Other Issues
Split by various categories
Page 28 C4: Request Service
Total and online
Page 28 C5: Enquiries
Total and online
Page 28 C6: Inter-Library Loans
Supplied and received
Libraries_Profile Page 23 26/02/2013 C1: Book Issues 2011-12 Actuals
Number /1,000 pop Average 4,000 Adult Fiction Issues
Adult Fiction 620,504 2,428 2,254 3,500 3,000 Adult Non-Fiction 235,836 923 1,053 2,500 Children's Fiction 527,850 2,065 1,728 2,000 Children's Non-Fiction 82,549 323 242 1,500 Total Book Issues 1,466,739 5,738 5,277 1,000 500 graphs shown per 1,000 population 0 frmshtngxawuekzd
1,800 Adult Non-Fiction Issues 1,600 1,400 Total Book Issues 9,000 1,200 8,000 1,000 7,000 800 600 6,000 400 5,000 200 4,000 0 frxnkmgewtsuhazd 3,000 2,000
1,000 3,000 Children's Fiction Issues 0 2,500 frsxnteumgwhkzad 2,000
1,500
1,000
500
Breakdown of issues (percentage). Your authority's 0 fesurtxwngzkmhda value is followed by the average value in italics.
Adult Fiction 400 Children's Non-Fiction Issues 42.3% 42.7% 350 Adult Non-Fiction 300
Book 16.1% 20.0% 250 Issues 200 Children's Fiction 150 36.0% 32.8% 100 Children's Non-Fiction 50 5.6% 4.6% 0 uxszftehngrmkadw Source: CIPFA Public Library Statistics 2012 - Cells 68 to 72
Libraries_Profile Page 24 26/02/2013 C2: Stock Turn 2011-12 Actuals
Number Average
Adult Fiction 7.6 6.2 Adult Non-Fiction 4.1 3.5 Adult Fiction Stock Turn Children's Fiction 7.0 6.1 9.0 8.0 Children's Non-Fiction 3.6 2.8 7.0 Total Book Issues 6.2 5.1 6.0 5.0 • Number of books issued divided by the book stock 4.0 (i.e. the average number of times each book was issued 3.0 during the year). 2.0 1.0 0.0 ftsegmkrxunzawhd
5.0 Adult Non-Fiction Stock Turn 4.5 4.0 3.5 3.0 8.0 Total Book Issue Stock Turn 2.5 7.0 2.0 1.5 6.0 1.0 5.0 0.5 0.0 4.0 ktefsmxgwuranzhd
3.0
2.0 10.0 Children's Fiction Stock Turn 9.0 1.0 8.0 0.0 7.0 tfkesgxmurwnazhd 6.0 5.0 4.0 3.0 2.0 1.0 0.0 txfkegsumwrzanhd
6.0 Children's Non-Fiction Stock Turn
5.0
4.0
3.0
2.0
1.0
0.0 fxtrgsekumnawhzd
Source: CIPFA Public Library Statistics 2012 - Cells 68 to 72 divided by Cells 23 to 27 respectively
Libraries_Profile Page 25 26/02/2013 C3: Audio, Visual, Electronic & Other Issues 2011-12 Actuals
Number /1,000 pop Avg
Sound Recordings Music 12,610 49.3 38.2 Adult Talking Books 35,711 139.7 105.8 Children's Talking Books 8,010 31.3 31.8 Video & DVDs 18,033 70.6 148.4 Multimedia & Open Learning 15 0.1 3.5 CD-ROMs & Software 0 0.0 6.6 Electronic Products eBooks 0 0.0 3.7 eAudio 1,951 7.6 5.6 eAudiovisuals 0 0.0 0.0
Total Audio Visual Issues 76,330 298.6 343.7
graph shown per 1,000 population
800 Total Audio, Visual, Electronic & Other Issues 700 600 500 400 300 200 100 0 uagwfthrxzksmedn
Music 16.5% 11.1% Adult Talking Books 46.8% 30.8% Children's Talking Books 10.5% 9.3% Videos & DVDs
Audio, Visual, 23.6% 43.2% Electronic Multimedia & Open Learning & Other Issues 0.0% 1.0% CD-ROMs & Software 0.0% 1.9% eBooks 0.0% 1.1% eAudio 2.6% 1.6% eAudiovisuals 0.0% 0.0%
Libraries_Profile Page 26 26/02/2013 Source: CIPFA Public Library Statistics 2012 - Cells 73 to 82
C3: Audio, Visual, Electronic & Other Issues (continued) graphs shown per 1,000 population
100 Music Issues 300 Adult Talking Book Issues
80 250 200 60 150 40 100 20 50
0 0 afgrsxetdunkwmhz uxsgkwtamhezdnfr
140 Children's Talking Book Issues 250 Video & DVD Issues 120 200 100 80 150
60 100 40 50 20 0 0 ukwgtxdsahnzmefr haufrzwgmtexksdn
10 Multimedia & Open Learning Pack Issues 30 eBook Issues
8 25 20 6 15 4 10
2 5
0 0 nhmwafgertdkzsxu uzdmkwntgxsrhfea
30 eAudio Issues 0.3 eAudiovisual Issues
25
20
15
10
5
0 0.0 ktushxzmwrngfeda rzxwutsnmkhgfeda
Source: CIPFA Public Library Statistics 2012 - Cells 73 to 82
Libraries_Profile Page 27 26/02/2013 C4: Request Service 2011-12 Actuals Number per 1,000 pop Average Number per 1,000 pop Average
Requests 72,442 283 245 Online Requests 18,602 73 112 graphs shown per 1,000 population
400 Number of Requests for Specific Items 250 Number of Online Requests 350 200 300
250 150 200 150 100 100 50 50 0 0 uhznsmrftgkxwead edukzmfnwtrhgsxa
Source: CIPFA Public Library Statistics 2012 - Cell 83 Source: CIPFA Public Library Statistics 2012 - Cell 84
C5: Enquiries 2011-12 Actuals Number per 1,000 pop Average Number per 1,000 pop Average
Enquiries 60,880 238 583 Online Enquiries na na 31.4 graphs shown per 1,000 population
1,600 Number of Enquiries 180 Number of Online Enquiries 1,400 160 1,200 140 120 1,000 100 800 80 600 60 400 40 200 20 0 0 khzdwarxeftgmnsu tsmkhewunzarxfgd
Source: CIPFA Public Library Statistics 2012 - Cell 88 Source: CIPFA Public Library Statistics 2012 - Cell 89
C6: Inter-Library Loans 2011-12 Actuals Number per 1,000 pop Average Number per 1,000 pop Average
Loans Supplied 238 0.9 16.6 Loans Received 784 3.1 15.8 graphs shown per 1,000 population
140.0 Supplied 140.0 Received 120.0 120.0 100.0 100.0 80.0 80.0 60.0 60.0 40.0 40.0 20.0 20.0 0.0 0.0 ktxhrfgzdmeusanw tkzrxfshgmadewnu
Source: CIPFA Public Library Statistics 2012 - Cell 98 Source: CIPFA Public Library Statistics 2012 - Cell 99
Libraries_Profile Page 28 26/02/2013 SECTION D: STOCK
• This section examines issues and stock turn for books and other items along with requests, enquiries and loans.
Book Stock at 31 March 2012 Adult Fiction (Stock per 1,000 population) 400
300
200
100
Children's Non-Fiction 0 Adult Non-Fiction
Avg
Central Bedfordshire Children's Fiction (See page 30 for details)
Section Contents
Page 30 D1: Book Stock
Split by children/adult and fiction/non-fiction
Page 32 D2: Audio, Visual, Electronic & Other Stock
Split by various categories
Page 35 D3: Book Acquisitions
Split by children/adult and fiction/non-fiction
Page 36 D4: Audio, Visual, Electronic & Other Acquisitions
Split by various categories
Page 37 D5: All Acquisitions (Books & Audio Visual)
Trendline
Page 38 D6: Lending Stock Replenishment Rate
Overall replenishment rate
Libraries_Profile Page 29 26/02/2013 D1: Book Stock
Summary
Book Stock at 31 March 2012
Adult Fiction 400 350 300 250 200 150 100 50 Children's Non-Fiction 0 Adult Non-Fiction
Children's Fiction Avg Central Bedfordshire
• Books per 1,000 population, see next page for detail.
This tree diagram analyses each type of stock as a percentage of total book stock. Your authority's value is followed by the average value in italics.
Reference Books 6.0% 9.6% Adult Fiction 34.5% 35.4%
Adult Non-Fiction 24.1% 28.8% Book Stock Lending Stock 93.9% 79.3% Children's Fiction 31.7% 27.6%
Children's Non-Fiction 9.7% 8.3% Reserve Stock 0.1% 11.0%
Source: CIPFA Public Library Statistics 2012 - Cells 22 to 29
Libraries_Profile Page 30 26/02/2013 D1: Book Stock (continued)
500 Reference Book Stock at 31 March 2012 400 No. /1,000 pop Avg 300 Reference Books 15,028 59 126 200 Lending Stock 100 Adult Fiction 81,486 319 366 Adult Non-Fiction 56,907 223 298 0 knghamedxzfwrsut Children's Fiction 74,888 293 285 Children's Non-Fiction 22,953 90 86 600 Adult Fiction Stock Reserve Stock 311 1 144 500 Total Book Stock 251,573 984 1,305 400 graphs shown per 1,000 population 300 200
100
0 dhrwafnxmuszgtke
2,500 Total Book Stock 450 Children's Fiction Stock 2,000 400 350 1,500 300 250 200 1,000 150 100 500 50 0 0 ndrzhfuwsegmxtak dxnhrafgkwzmeust
500 Adult Non-Fiction Stock
400
300
200
100
0 rdfnhxamwguzkest
180 Children's Non-Fiction Stock 800 Reserve Stock 160 700 140 600 120 100 500 80 400 60 300 40 200 20 100 0 dzuhasnwemxkgrtf 0 xdgeamkzwrnfthsu
Source: CIPFA Public Library Statistics 2012 - Cells 22 to 29
Libraries_Profile Page 31 26/02/2013 D2: Audio, Visual, Electronic & Other Stock
Stock at 31 March 2012
Reference 40
Reserve 35 Music 30 25 20 eAudiovisuals Adult - Talking Books 15 10 5 0
eAudio Children - Talking Books
eBooks Video/DVD
Software Multimedia Avg Central Bedfordshire
• Stock per 1,000 population, see next page for detail.
This tree diagram analyses each type of stock as a percentage of total audio visual stock. Your authority's value is followed by the average value in italics.
For Reference Music 1.2% 0.8% 13.3% 18.8% Adult Talking Books 38.7% 27.9% Children's Talking Books 13.2% 7.3% Videos & DVDs Audio, Visual, 30.0% 38.7% Electronic & Lending Stock Multimedia & Open Learning Packs Other Stock 98.7% 88.2% 1.2% 1.7% CD-ROMs & Software 0.0% 2.0% eBooks 0.0% 2.4% eAudio 3.5% 1.3% eAudiovisuals Reserve Stock 0.0% 0.0% 0.1% 11.0%
Source: CIPFA Public Library Statistics 2012 - Cells 37 to 49
Libraries_Profile Page 32 26/02/2013 D2: Audio, Visual, Electronic & Other Stock (continued)
at 31 March 2012 Number per 1,000 pop Avg
For Reference 194 0.8 0.9 Lending Stock 0.8 0.9 Sound - Music 2,146 8.4 18.6 Sound - Adult Talking Books 6,241 24.4 27.8 Sound - Children's Talking Books 2,127 8.3 7.2 Video & DVDs 4,839 18.9 38.5 Multimedia & Open Learning 199 0.8 1.7 CD-ROMs & Software 0 0.0 2.0 Electronic - eBooks 0 0.0 2.3 Electronic - eAudio 564 2.2 1.3 Electronic - eAudiovisuals 0 0.0 0.0 Reserve Stock 18 0.1 12.4
Total Audio Visual Stock 16,328 63.9 113.6
graph shown per 1,000 population
250 Total Audio Visual Stock
200
150
100
50
0 ghaduxzwtmfkresn
Source: CIPFA Public Library Statistics 2012 - Cells 37 to 49
Libraries_Profile Page 33 26/02/2013 D2: Audio, Visual, Electronic & Other Stock (continued) graphs shown per 1,000 population 8.0 Reference Stock 7.0 6.0 5.0 4.0 3.0 2.0 1.0 0.0 hwnexskmuztrgfda
70 Music Stock 50 Adult Talking Book Stock 60 40 50 40 30 30 20 20 10 10 0 0 agdxfthekrunwmsz hdumwkxgastfrzen
20 Children's Talking Book Stock 120 Video & DVD Stock 100 15 80 10 60 40 5 20 0 0 ukdwtsgxanfmzreh hazgrefwmudtxksn
7 Multimedia & Open Learning Pack 10.0 CD-ROM & Software Stock 6 Stock 8.0 5 4 6.0 3 4.0 2 2.0 1 0 0.0 hgdwmtafrkuezxsn fzrtuhanemgkxwsd
12 eBooks 4 eAudio 4 10 3 8 3 6 2 2 4 1 2 1 0 0 ktuzgdwnmxsrhfea xkhutsmwzrngfeda
1 eAudiovisuals 140 Reserve Stock 120 1 100 1 80 0 60 40 0 20 0 0 zxwutsrnmkhgfeda gxzmhrtnfkwdsuea
Source: CIPFA Public Library Statistics 2012 - Cells 37 to 49
Libraries_Profile Page 34 26/02/2013 D3: Book Acquisitions 2011-12 Actuals graphs shown per 1,000 population
120 Adult Fiction Acquisitions Number per 1,000 pop Average 100 Reference Books 650 2.5 3.8 80 Lending Stock 60 Adult Fiction 16,024 62.7 59.2 40 Adult Non-Fiction 5,771 22.6 24.5 20 Children's Fiction 11,392 44.6 42.8 0 Children's Non-Fiction 3,313 13.0 6.4 wmrxnfsgtzeadkhu
Total Book Acquisitions 37,150 145.3 136.8
50 Adult Non-Fiction Acquisitions
40
30 250 Total Book Acquisitions 20 200 10
150 0 mrgnxfwtsekaduzh 100
50 80 Children's Fiction Acquisitions 70 60 0 wmnrxfsgtezadkuh 50 40 30 20 10 0 wnfxrmseztgkudha 30 Reference Book Acquisitions
25 14 Children's Non-Fiction Acquisitions 20 12 15 10 8 10 6 5 4 0 2 awerzgxsdfumhnkt 0 sxnwmuzerftgdkah
This tree diagram analyses each type of stock as a percentage of total book acquisitions. Your authority's value is followed by the average value in italics.
Reference Books Adult Fiction 1.7% 2.8% 43.9% 44.6% Adult Non-Fiction Book Acquisitions Lending Stock 15.8% 18.4% 98.3% 97.2% Children's Fiction 31.2% 32.2% Children's Non-Fiction 9.1% 4.8% Source: CIPFA Public Library Statistics 2012 - Cells 30 to 36
Libraries_Profile Page 35 26/02/2013 D4: Audio, Visual, Electronic & Other Acquisitions 2011-12 Actuals 0.3 Reference Acquisitions graphs shown per 1,000 population 0.3 0.2 Number per 1,000 pop Avg 0.2 For Reference 0 0.0 0.0 0.1 Lending Stock 0.1 Sound - Music 217 0.8 2.6 0.0 Sound - Adult Talking Books 635 2.5 2.6 mhnwzxutsrkgfeda Sound - Children's Talking Books 169 0.7 0.7 Video & DVDs 542 2.1 8.7 10 Music Acquisitions * CD-ROMs, Software & Multimedia 10 0.0 0.5 8
eBooks 0 0.0 1.9 6 eAudio 0 0.0 1.0 4 eAudiovisuals 0 0.0 0.0 2 Total Audio Visual Acquisitions 1,573 6.2 17.9 0 afgrkxtdwenushzm 35 Total Audio Visual Acquisitions
30 4 Adult Talking Book Acquisitions 25 4 3 20 3 2 15 2 10 1 1 5 0 0 wxkgmufhstanerdz kwaftguzrhmxends 2.0 Children's Talking Book Acquisitions
1.5 12 eBook Acquisitions 10 1.0 8 0.5 6 4 0.0 wuktdxsgznmrfaeh 2 0 Video & DVD Acquisitions ktgwzmunxsrhfeda 20
15 4.0 eAudio & eAudiovisual Acquisitions 3.5 10 3.0 2.5 5 2.0 1.5 0 1.0 wazfrhugmektndxs 0.5 0.0 2.5 CD-ROMs, Software & Multimedia xkhtmuwzrsngfeda Acquisitions* 2.0
1.5
1.0
0.5
0.0 * Includes CD-ROMs & Software, Multimedia & Open Learning zftrmduxagwseknh Source: CIPFA Public Library Statistics 2012 - Cells 50 to 61
Libraries_Profile Page 36 26/02/2013 D4: Audio, Visual, Electronic & Other Acquisitions (continued)
This tree diagram analyses each type of stock as a percentage of total audio visual acquisitions. Your authority's value is followed by the average value in italics.
For Reference Music 0.0% 0.1% 13.8% 14.4% Adult Talking Books 40.4% 14.7% Children's Talking Books 10.7% 3.9% Videos & DVDs Audio, Visual, 34.5% 48.2% Electronic & Lending Stock Multimedia & Open Learning Packs Other Acquisitions 100.0% 100.0% 0.6% 0.4% CD-ROMs & Software 0.0% 2.3% eBooks 0.0% 10.4% eAudio 0.0% 5.6% eAudiovisuals 0.0% 0.1%
Source: CIPFA Public Library Statistics 2012 - Cells 50 to 61
D5: All Acquisitions (Books and Audio Visual)
Acquisitions Number per 1,000 pop Average 2007-08 na na 183 2008-09 0 0 129 2009-10 39,383 156 183 2010-11 41,710 163 168 2011-12 38,723 151 159
Acquisitions per 1,000 population: Time Series
200 180 160 140 120 100 80 60 40 20 0 2007-08 2008-09 2009-10 2010-11 2011-12
Central Bedfordshire Average
Source: CIPFA Public Library Statistics 2012 - Cells 36 & 61
Libraries_Profile Page 37 26/02/2013 D6: Lending Stock Replenishment Rate
Lending Stock Years Average • Time taken in years to replenish the lending stock on
Replenishment Rate 6.6 7.5 open access or available on loan at 2011-12 rate.
25 Lending Stock Replenishment Rate
20
15
10
5
0 hdauzerknsfgtxwm
Source: CIPFA Public Library Statistics 2012 - (Cell 27 + Cell 47) / (Cell 35 + Cell 60)
Libraries_Profile Page 38 26/02/2013 SECTION E: PERFORMANCE
• The CIPFAstats Public Library Statistics primarily collect cost and quantity figures. Here we analyse the performance data included, in particular the results of the lastest PLUS surveys*.
100% Library is 'Very Good' or 'Good' 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% wumedahtrsngfzxk
(See page 39 for details)
Section Contents
Page 40 E1: Requests
% supplied in 7, 15 and 30 days
Page 41 E2: Adults Public Library Users Survey (PLUS)
Satisfaction Measures
Page 42 E2: Childrens Public Library Users Survey (PLUS)
Satisfaction Measures Outcome Measures
*Public Library Users Survey (PLUS)
This PLUS data is the feedback from the individuals who makes use of library services. It contains the views of children, young people and adults from diverse neighbourhoods who have been surveyed on a variety of topics including books, homework and computers. Examples of the way the PLUS data is used includes, for example, demographic profiling to determine demand amongst key groups for services.
If you would like to learn more about PLUS please contact [email protected]
Libraries_Profile Page 39 26/02/2013 E1: Requests 2011-12 Actuals Percentage Supplied Authority Average
within 7 days 72% 60% within 15 days 80% 75% within 30 days 89% 84%
100% Percentage supplied within 7 days 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% wxsfmarghdzentku
100% Percentage supplied within 15 days 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% wagxrfmsthdkzneu
100% Percentage supplied within 30 days 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% wafgrmxtdshknzeu
Source: CIPFA Public Library Statistics 2012 - Cells 85 to 87
Libraries_Profile Page 40 26/02/2013 E2: Public Library User Survey (PLUS) Over 16
Survey Year: 2009-10 Authority Average Proportion who view their library opening hours as 'very good' or 'good' 82% 85% Proportion who find the library easily accessible 99% 97% Proportion who find the choice of books as 'very good' or 'good' 79% 79% Proportion who view their library as 'very good' or 'good' 93% 92%
Library Opening Hours are 'Very Good' or 'Good' 100%
90%
80%
70%
60%
50%
40% wumedahzngfrskxt
Library is easy to get to 100%
90%
80%
70%
60%
50%
40% wutrmedagsfxhnkz
Choice of Books is 'Very Good' or 'Good' 100%
90%
80%
70%
60%
50%
40% wumedathrnfszgxk
Library is 'Very Good' or 'Good' 100%
90%
80%
70%
60%
50%
40% wumedahtrsngfzxk
Source: CIPFA Public Library Statistics 2012 - Cells 155 to 163
Libraries_Profile Page 41 26/02/2013 E3: Public Library User Survey (PLUS) Under 16
Survey Year: ** Authority Average Proportion who view their library to have convenient opening hours na 85% Proportion who find it easy to access the library na 92% Proportion who view the books in their library as 'good' na 83% Proportion who view their library as 'good' na 88%
100% The Library is open when I want to come in
90%
80%
70%
60%
50%
40% utsmedagzhxwfknr
100% Library is easy to get to
90%
80%
70%
60%
50%
40% usmedafwgzrhxknt
100% Books are 'Good'
90%
80%
70%
60%
50%
40% usmedazgfwtxhrnk
100% Library is 'Good'
90%
80%
70%
60%
50%
40% usmedagwtfxzhknr
Source: CIPFA Public Library Statistics 2012 - Cells 155 to 163
Libraries_Profile Page 42 26/02/2013 E3: Public Library User Survey (PLUS) Under 16 (continued)
Proportion who view their library to have helped them: Authority Average Read better na 61% Do better at school na 40% Use computers better na 18%
Make friends na 22% Join in and try new things na 34% Learn and find things out na 60%
90% Using the Library has helped to read better 70% Using the Library has helped to do better at school 80% 60% 70% 50% 60% 50% 40% 40% 30% 30% 20% 20% 10% 10% 0% 0% usmedatrnhfxzgwk usmedathrnwzfxgk
40% Using the Library has helped to use 60% Using the Library has helped to make computers better 35% friends 50% 30% 25% 40% 20% 30% 15% 20% 10% 5% 10%
0% 0% usmedathwnxrzfkg usmedatzhwgrnxfk
80% Using the Library has helped to join in & 90% Using the Library has helped to learn and try new things find things out 70% 80% 60% 70% 60% 50% 50% 40% 40% 30% 30% 20% 20% 10% 10% 0% 0% usmedatzgxhwkrfn usmedatfxrwgkznh
Source: CIPFA Public Library Statistics 2012 - Cells 165 to 170
If there are no figures for your authority in Section E2 & E3, your authority may not have taken part in the PLUS surveys recently. For more information contact [email protected]
Libraries_Profile Page 43 26/02/2013 APPENDICES
• Information to help you get the most out of the report.
APPENDIX 1 - Comparative Bar Charts Page 45
The report makes a great deal of use of one simple type of chart that is used by many organisations including the consultants McKinsey & Co. to display data simpy and effectively. This section provides a detailed overview of the chart and instructions on how to read the charts to get the most out of them.
APPENDIX 2 - Background Information Page 48
This appendix provides comparisons for educational achievement, deprivation, area, population and population density as all these can have in impact on libraries planning.
APPENDIX 3 - Financial Information Page 50
This appendix provides more detailed tables of the financial data analysed in section B.
APPENDIX 4 - Other CIPFA Libraries Services Page 52
Links to other services that CIPFA provides for library authorities.
APPENDIX 5 - Contact Us! Page 52
Let us know what you think and how we can make the profile more useful.
Libraries_Profile Page 44 26/02/2013 APPENDIX 1 - Comparative Bar Charts
Comparative bar charts
This type of chart is the backbone of our report. It enables us to display the data for the entire group efficiently, displays clearly to readers where their authority sits compared to the group and provides key information about the range of values being compared.
While we hope these charts will be intuitive to many readers, some readers will benefit from a little more information. In this appendix we clarify how these charts work and present techniques for getting the most out of the them.
Example 1: Anatomy of a comparative bar chart
This chart displays fictional user satisfaction data for 25 authorities. Each bar represents an individual authority and the bar for the reader's authority highlights in black.
The values for the authorities are displayed in order starting at the highest value at the left of the chart and dropping to the lowest at the right of the chart.
In this example, the black bar highlights on the left of the chart, showing that the authority is performing strongly (has a high value) for this indicator when compared to the other 24 authorities.
The horizontal black line is the average value for the group. In this example it can literally 'be seen' that the authorities user satisfaction is clearly above average as the black bar is taller than the height of the average line.
The y-axis shows the scale and enables readers to judge the values of individual authorities and the average. While readers natually cannot read exact values off the chart, your authority's own value and the group average will be displayed near the chart, often with the associated raw data.
• group average
• comparator authority
• your authority
Example 2: Comparative bar charts for reports with small numbers of authorities
This example displays fictional income data for 12 authorities.
Authorities can request copies of this report using any grouping of authorities that they wish (e.g. small regional groupings, nearest neighbours or family groupings, core cities up to the whole of Britain).
For small groupings of authorities (19 or less) we display letters under the charts and provide a key in the report to enable readers to identify each of their comparator authorities individually.
• letters enable readers to identify specific authorities
Libraries_Profile Page 45 26/02/2013 Example 3: Zero values and unavailable data
Zero values: In some cases the value for any authority might be zero, in this case the value 'displays' as a bar of zero height (i.e. no bar) on the right of the distribution (which follows the pattern of lowest values to the right of the chart).
Unavailable data: In other cases there may not be data available, either because the data were not supplied, or because the data supplied have been rejected. These are displayed by missing bars on the left of the chart.
Averages: Zero values are included in the average as they are genuine values for authorities. The average however excludes unavailable data.
This chart shows fictional agency staff costs for 12 authorities. The four missing bars can potentially cause confusion, however it will quickly become second nature to readers.
In this chart, authorities q, f and a have no spend on agency staff, i.e. they have not used agency staff and therefore their values are genuinely zero. However the use by authority h is unknown and has been excluded from the analysis (represented by the gap on the left of the chart). The chart average is based on only 11 authorities as authority h is excluded.
Example 4: Comparisons with large numbers of authorities
When a large number of authorities are displayed the individual bars get so small that they start to merge. The value for your authority should still be clearly visible as the black bar. While individual bars cannot be seen, this does not detract from the readers ability to compare their value to the group, or learn about overall range of values.
This chart shows fictional overhead costs for 150 authorities. By looking at the shape of the graph and position of the black bar and average line the following information can be observed.
• The black bar authority has a very low figure, being less than a third of the group average. • Data were not available for around 10% of the authorities (gap on left of the chart). • 5% of the authorities report either zero or miniscule costs (gap on right of the chart). • There is great variation in these costs, as the distribution slopes smoothly from left to right showing that there is no 'typical' value for this cost.
Libraries_Profile Page 46 26/02/2013 Examples 5-8: Example distributions and help in interpreting them
The distributions of values shown on the charts can vary greatly. Here we show some examples to help readers understand how the distributions can vary. In each case we will keep the black bar authority's value the same and the group average the same, however the shape of the graph and distribution of the groups values are varied to give quite different pictures of the example authority's costs.
• This chart shows a very common distribution (which a • This chart shows a straight sloping distribution. statistician would appropriately call the 'normal' • There is no consistency between authorities and no such distribution). thing as a typical value. • While there is a wide range of values (20-100) the • In this particular case the highlighted authority is above majority of authorities are in a much tighter range (about average, but not signficantly so. half are between 50 and 70). • In this particular case the highlighted authority has one of the highest costs.
• This chart shows little variation between authorities. • This distribution is quite rare, the chart clearly displays two distinct groupings of authorities. • In this particular case the highlighted authority is clearly the most expensive per 1,000 population. • In this case interpreting the highlighted authorities value is difficult and it is important to investigate the reasons behind this variation.
Quartiles We finish this introduction with a quick note about quartiles. Quartiles are a popular simple way to examine distributions of cost or performance data. Quartiles are produced by splitting the distribution into four quarters, as presented on the right. Mathmatically the word quartile refers to the boundaries between the quarters (called the lower quartile, median and upper quartile). In business & management the word quartile is more often used to refer to the quarters themselves. "Top quartile" is used to desribe the best quarter (e.g. highest performance) while "bottom quartile" refers to the worse (e.g. high cost or low performance). It is common approach to view "being in the top quartile" as a benchmark to be achieved, and "being in the bottom quartile" as a sign of problems. We do not show quartiles in this report, as this approach can be viewed as simplistic, and it does not fit in with the purpose of the report, which is to inform rather than judge. The reader should however compare the top and bottom charts and note how easy it is to quarter the distribution with the mind's eye.
Libraries_Profile Page 47 26/02/2013 APPENDIX 2 - Background Information
Educational Attainment
Average Educational Attainment 58.7% 59.1%
70% Percentage of pupils achieving 5 A*-C grades including English & Maths 60%
50%
40%
30%
20%
10%
0% kfnmhdgurasxztwe
Source: CIPFA Children's Services Actuals Statistics 2010-11 - Column 313
Deprivation
Average Index of Deprivation 10.7 16.0
25 Indices of Deprivation
20
15
10
5
0 ahzmnxrwdefgkstu
• The higher the index, the more deprived the authority is.
Source: CLG Indices of Deprivation 2010
Libraries_Profile Page 48 26/02/2013 Population
Average Population 255,600 249,244
500,000 Population 450,000 400,000 350,000 300,000 250,000 200,000 150,000 100,000 50,000 0 gfrmztsewdanhkxu
Source: ONS Mid 2011 Population Estimates
Area
Average Area 71,567 60,978
350,000 Area
300,000
250,000
200,000
150,000
100,000
50,000
0 gfrsutxakewzndmh
Source: ONS Area 2011
Population Density
Median Population Density 3.6 5.5
25 Population Density
20
15
10
5
0 mhzdnweatkrsxfug
Libraries_Profile Page 49 26/02/2013 APPENDIX 3 - Financial Information For Central Bedfordshire Council Financial Information 2011-12 (Actuals)
Revenue Expenditure £ per 1,000 pop Average Employees 1,883,614 7,369 8,331 Premises 326,803 1,279 1,950 Supplies & Services Books & Pamphlets - Reference 15,562 61 76 - Adult Fiction 79,130 310 444 - Adult Non-Fiction 28,521 112 246 - Children's Fiction 62,299 244 204 - Children's Non-Fiction 12,006 47 39 Newspapers, Periodicals & Magazines 20,170 79 74 1 Sound Recordings 20,220 79 143 2 Videos, DVDs, CD-ROMs, Software & Multimedia 7,055 28 108 3 Electronic & Online Products 5,428 21 117 Other Acquisitions 3,136 12 27 Bookbinding 3,614 14 14 Total Materials 257,140 1,006 1,492 Computing Costs 53,678 210 490 Other Supplies & Services 123,336 483 613 Transport 20,011 78 162 Third Party Payments 416,632 1,630 445 Support Service Costs 54,119 212 2,333 Total Revenue Expenditure 3,135,333 12,267 15,816
Revenue Income £ per 1,000 pop Average Overdue Charges (66,249) (259) (216) Reservation Fees (16,658) (65) (39) Lettings (2,863) (11) (78) Hire of Audio & Visual Materials (55,959) (219) (298) Electronic Revenue 0 0 (43) Specific Grants 0 0 (78) Provision of Library Services to other Local Authorities 0 0 (39) Miscellaneous - receipts from the public (46,885) (183) (318) Miscellaneous - corporate income 0 0 (90) Total Revenue Income (188,614) (738) (1,199)
Net Expenditure (excluding Capital Charges) 2,946,720 11,529 14,617 Capital Charges 571,151 2,235 1,707 Total Net Expenditure (including Capital Charges) 3,517,871 13,763 16,325
Total Capital Expenditure 0 0 906
1 Includes Music, Adult Talking Books and Children's Talking Books (Cells 108 to 110)
2 Includes Video Recordings & DVDs, Multimedia & Open Learning Packs and CD-ROMs & Software (Cells 111 to 113)
3 Includes eBooks, eAudio, eAudiovisual and Online / Electronic Products (Cells 114 to Cell 117)
Libraries_Profile Page 50 26/02/2013 Financial Information 2012-13 (Estimates)
Revenue Expenditure £ per 1,000 pop Average Employees 1,773,177 6,937 8,267 Premises 290,850 1,138 1,943 Supplies & Services - Materials 287,200 1,124 1,506 Other Expenditure 560,710 2,194 3,248 Total Revenue Expenditure 2,911,937 11,393 14,963 Revenue Income (167,090) (654) (1,250) Net Expenditure (excluding Capital Charges) 2,744,847 10,739 13,713 Capital Charges 571,000 2,234 2,024 Total Net Expenditure (including Capital Charges) 3,315,847 12,973 15,737
Libraries_Profile Page 51 26/02/2013 APPENDIX 4 - Other CIPFA Libraries Services
• CIPFA Public Library Statistics
CIPFA are the leading independent source of data about local government services, undertaking more than 30 surveys annually. We have been collecting data relating to public libraries for more than fifty years. The data collected represents the most comprehensive source of information relating to measuring the performance of public library authorities in the UK.
A working group of local authority practitioners and central government representatives meet bi- annually to help shape the direction of the questionnaire and data that is collected to ensure that it is continually adapted to remain relevant in an ever-changing environment.
Datasets provide financial and non-financial information for local government managers engaged in comparative analysis and performance measurement. Subscribers to www.cipfastats.net have access to our historical archive of downloadable data in addition to a range of interactive and visual tools to help with further analysis. www.cipfastats.net/leisure/publiclibrary
• CIPFA Public Library User Survey (PLUS)
CIPFA have been developing and supporting a range of library survey tools, enabling authorities to collect feedback from users of their services, since 1995. This began with the launch of PLUS in 1995, which was followed by Children's PLUS in 1997, ePLUS in 2001 and the Home Delivery Survey in 2005.
Indicators from PLUS were adopted by the Audit Commission and the Department for Transport, Local Government and the Regions (DTLR now DCLG) for the collection of a number of Best Value Performance Indicators (BVPIs). It was also adopted by the Department for Culture, Media and Sport (DCMS) for their Public Library Service Standards (PLSS) and Public Library Impact Measures (PLIMs).
New from July 2012: The 2012 Adult PLUS survey has now been updated and includes new questions on transport, use of computers and living arrangements. The questionnaire and manual of guidance can be accessed by subscribers from www.cipfasocialresearch.net/subscribersarea, which will also include details on how CIPFA can help you to deliver your survey and make best use of the results. www.cipfasocialresearch.net
APPENDIX 5 - Contact Us!
We hope you have found the profile interesting and informative.
This is the second year of the profile and we aim for this to to be a user-led product that improves year-on-year.
Please help us improve the next round by contacting us with your thoughts and suggestions! [email protected]
We will also be happy to answer any queries you have regarding the profiles.
Libraries_Profile Page 52 26/02/2013