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Toward Successful Negotiation Strategies in Hostage-Taking Situations

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Toward Successful Negotiation Strategies in Hostage-Taking Situations TOWARD SUCCESSFUL NEGOTIAT ION STRATEGIES IN HOSTAGE SITUATIONS: CASE STUDY APPROACH AND FUTURE RECOMMENDATIONS Suleyman Hancerli, B.A. Thesis Prepared for the Degree of MASTER OF SCIENCE UNIVERSITY OF NORTH TEXAS August 2005 APPROVED: John Liederbach, Major Professor and Chair Eric Fritsch, Committee Member and Graduate Advisor D. Kall Loper, Committee Member Robert W. Taylor, Chair of the Department of Criminal Justice David W. Hartman, Dean of the School of Community Service Sandra L. Terrell, Dean of the Robert B. Toulouse School of Graduate Studies Hancerli, Suleyman, Toward successful negotiation strategies in hostage-taking situations: Case study approach and future recommendations. Master of Science (Criminal Justice), August 2005, 131 pp., 7 tables, 1 illustration, references, and 105 titles. In the last four decades, hostage situations have rapidly increased in the world due to the threat of terrorism and other social problems. The goals of hostage takers are to achieve certain political, criminal, and/or social benefits through hostage situations. It is not only a police problem but also a governmental problem. Police apply either negotiation or tactical intervention in hostage situations to recover hostages without bloodshed or loss of life. Success in this endeavor is based on effective negotiation. The purposes of this study are to analyze the major actors and their roles in hostage situations, to identify effective negotiation strategies and tools, and to provide some future recommendations for governments, police agencies, and researchers for peaceful resolutions in hostage situations. Copyright 2005 by Suleyman Hancerli ii ACKNOWLEDGMENTS I would like to thank the chair of my committee, Dr. John Liederbach, and committee members, Dr. Eric Fritsch and Dr. D. Kall Loper for their great guidance and support of my thesis. In addition, I would like to thank senior negotiator Barney McNeilly for his great help and invaluable discussion. I am grateful to my wife, Canan Hancerli, and my parents, Bayram and Suna Hancerli, for providing their love, patience and encouragement. iii TABLE OF CONTENTS Page ACKNOWLEDGMENTS ……………………………………………………………………... iii LIST OF TABLES ……………………………………………………………………………. vii LIST OF ILLUSTRATIONS ……………………………………...…………………………. viii Chapter 1. INTRODUCTION AND OVERVIEW ……………………………………………. 1 Introduction Purpose and Research Issues Overview of the Following Chapters 2. DEFINITIONS, HISTORY, AND LITERATURE REVIEW OF HOSTAGE SITUATIONS ……………………………………………………………………… 7 Definitions Hostage Negotiator Team Police Tactical Team Incident Commander Mental Health Professional Command Post First Responding Officer Hostage Taker Hostage Suicidal Subject Typical Hostage Situation Kidnapping Terrorism Historical Overview First Generation of Hostage Resolution Police Tactical Team Intervention Second Generation of Hostage Resolution Hostage Negotiation Practice Current Generation of Hostage resolution Negotiation Practice in Crisis iv Major Actors in Hostage Situations Hostage Negotiators Selection and Training of Negotiators Role Playing in Training Course Negotiator Team Structure Some Special Skills and Tools of Negotiators Active Listening Skills Controlling Utilities Using a Situation Board Dealing with Stress for Negotiators Mental Health Professionals and Negotiator Team Special Negotiator Unit of the FBI: Critical Incident Negotiation Team (CINT) Hostage Takers Instrumental and Expressive Behaviors of Hostage Taker General Types of Hostage Takers Mentally Ill Hostage Takers Schizophrenic Depressive Antisocial Inadequate Borderline Suicidal Person and Suicide-by-Cop Emotionally Disturbed Hostage Takers Inmate Hostage Takers Criminal Hostage Takers Terrorist Hostage Takers Negotiating with Terrorists Special Issues with Terrorists Religious Extremists Hostages Stockholm Syndrome London Syndrome Surviving in Hostage Situations 3. METHODOLOGY AND LIMITATIONS ………………………………………… 62 Introduction Research Issues Purpose of the Research Method of the Research Limitations of the Research v 4. ANALYSIS OF SUCCESSFUL NEGOTIATION PROCESS AND DISCUSSION OF THE CASE STUDIES ……………………………………… 70 Introduction Successful Negotiation Process Major Actors in Decision Making Process of Hostage Situations Indicators of Negotiation and Not Negotiation Phase-by-Phase Approach for Negotiators Dealing with Demands and Deadline in Hostage Situations Dealing with the Time Issue in Hostage Situations Managing Media Influence in Hostage Situations Describing and Discussion of the Case Studies Munich Olympic Hostage Taking Situation, 1972 Facts of the Case Hostage Taker Motivation and Demands Government and Command Post Resolutions Evaluation and Summary Balcombe Street Siege, 1975 Facts of the Case Hostage Taker Motivation and Demands Government and Command Post Resolutions Evaluation and Summary Iranian Embassy Siege, 1980 Facts of the Case Hostage Taker Motivation and Demands Government and Command Post Resolutions Evaluation and Summary Branch Davidians Barricade-Standoff, 1993 Facts of the Case Hostage Taker Motivation and Demands Government and Command Post Resolutions Evaluation and Summary Analysis and Comparative Table of the Case Studies 5. CONCLUSION AND FUTURE RECOMMENDATIONS …………………… 113 Introduction and Overview Future Recommendations Recommendations for Governments Recommendations for Police Agencies Recommendations for Researchers The Bottom Line One Week Course Schedule for Negotiators REFERENCE LIST ………………………………………………………………………. 125 vi LIST OF TABLES Table Page 1. Four Case Studies …………………………..……………………….……………….… 86 2. Munich Olympic Games Hostage Situation …………….………………………….… 87 3. Balcombe Street Siege ………….……………………………………………………... 93 4. Iranian Embassy Siege ………………………………………………………………… 99 5. Branch Davidians Barricade-Standoff in Waco, Texas …...................................... 104 6. Comparison Table of Four Case Studies ………………………………………..….. 112 7. One Week Course Schedule Model for Negotiators …………………………….…. 124 vii LIST OF ILLUSTRATIONS Figure Page 1. Command Post Timeline in Hostage Situations for Various Scenarios …………… 79 viii CHAPTER 1 INTRODUCTION AND OVERVIEW Introduction A hostage taking incident is a common type of situation that police are forced to confront. In the past, the police most commonly used tactical operations to end hostage situations, often resulting the loss of lives of hostages, but in the last few decades there has been a change in favor of negotiation in hostage situations. This thesis, titled ‘Toward Successful Negotiation Strategies in Hostage Situations: Case Studies and Future Recommendations,’ will cover successful negotiation strategies that have been developed and are currently employed by modern police agencies. Purpose and Research Issues The main purpose for this study is to make a contribution to police agencies’ negotiation strategies as well as some critical recommendations for government policies in hostage situations and future studies in those situations. Poor police applications in hostage situations are criticized by the media, the public, and the government, especially when the situation ends with deaths and/or injuries to hostages and police officers. Unfortunately, many people lost their lives during the poor police applications to situations in the past. According to Michalowski and his colleagues, the past experiences showed that police tactical team application to hostage situations is not a successful means of saving hostages’ lives. However, there is one way, an effective negotiation strategy, to save people’s lives (Michalowski, Kersten, Koperczak, Matvin, Szpakowicz & Connolly, 1988); as Gettinger mentions, 1 roughly 80% of the people killed in hostage situations lose their lives during police tactical team applications rather than negotiations. This shows that tactical team intervention is the last resort in situations, whereas negotiation is the best option to use in volatile hostage situations (As cited in Michalowski et al., 1988). Effective hostage negotiation techniques are implemented by professional and well-educated hostage negotiator teams in all types of situations, such as hostage, non-hostage-barricaded, hostage-barricaded, suicidal, and kidnapping situations. Fortunately, today police agencies are aware of negotiation strategies’ value and importance in ending the situations without death and/or injury on the part of the major actors in the situations. Accordingly, this researcher examines the major actors and their crucial roles in typical hostage situations, identifying the dynamics of successful negotiation strategies of police negotiators. In addition, the uses of special skills, tools, and central strategies of police negotiators to promote effective resolutions are discussed. Three principal points have been examined by the researcher to make useful recommendations for the future. First, historical analysis was employed to better understand hostage takers’ approaches and police applications to negotiation. This gives a broader understanding of the components of hostage situations, based on a historical background. It has been reviewed carefully to enhance the negotiations of the police in the future. Second, greater cooperation between police and researchers will help improve resolutions and cease situations without losing hostages. Unfortunately, the majority of researchers are not interested in hostage situations. Police lack vital research studies to 2 enhance their negotiating practices. One of the critical aims of this study is to encourage
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