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www.autofile.co.nz MAY 2019 THE TRUSTED VOICE OF THE AUTO INDUSTRY FOR MORE THAN 30 YEARS Review of audits on Specialised compliance needed training that’s proven to Automotive industry responds to agency’s investigation to increase profits tackle conflicts of interest across used-imports supply chain he NZTA is being urged but VIA would like to see them to move away from paper arrive unannounced and, for Lowdown on chases to random on-site example, “look at the last 10 cars Trade Me’s Tchecks to ensure entry-certification that have been certified and pull new CEO processes are properly followed. them apart”. The suggestion has been put “That would involve going p11 forward by VIA (the Imported through the whole process and Motor Vehicle Industry Association) having an in-depth look at those 10 during consultation on the vehicles,” says Vinsen. p 16 agency’s operational policy for “If the certifier says, ‘only four managing the integrity of used- of those cars are still here because vehicle certification inspectors and six have gone to dealers’, the NZTA inspection organisations. should visit those traders to check Space technology The review is being carried out them. If the dealer then says three takes off because the NZTA has received have been sold, the agency should feedback it should change its visit the owners and thoroughly approach to assessing conflicts of Used-imports entry certification is under check those as well. Holden NZ NZTA scrutiny interest (COIs). “Then it can be ensured all boss’ rise It believes public confidence compliance systems.” 10 vehicles have been properly to the top may be hit if entry certification He says integrity can best certified with checks done properly. is carried out by those with be ensured by the regulator “That is a strong p26 ownership interests in vehicles implementing a “regimen of recommendation VIA has instead they are certifying and there are random unannounced physical of just the predetermined paper potential safety risks because of output auditing”, while it’s the chase in place at the moment.” the way the system works. NZTA’s responsibility to manage As for the NZTA’s focus on COIs, Bennetts However, VIA’s chief executive actual and perceived COIs. “VIA is straight down the middle on recharges David Vinsen says: “The real upshot Vinsen says officials currently the issue”. tourer of this process is that it provides turn up at inspection locations “Businesses should have the racing the agency with an opportunity at prearranged times to check if right to arrange themselves in an p 29 to improve its auditing of entry- processes are being adhered to, efficient way and enter contracts [continued on page 4] GLOBAL VEHICLE LOGISTICS NZ - JAPAN - AUSTRALIA - UK - EUROPE Tel: +64 9 825 0888 www.jacanna.co.nz Call Steve Owens now on 021 947 752 GUEST EDITORIAL Celebrating three DIRECTORS EDITOR Brian McCutcheon Darren Risby decades in sector [email protected] [email protected] ph. 021 455 775 JOURNALISTS Neil Taylor looks back on his career from joining Darren Wiltshire Sue Brebner-Fox [email protected] [email protected] a team of three after starting up on his own ph. 021 0284 7428 Lucy Pink [email protected] n March from different sources DESIGNER 19, 2019, I throughout the world. Angela Smith MOTORSPORT celebrated 30 I wouldn’t have [email protected] Mark Baker [email protected] Oyears with Autosure. I dreamt all those years certainly have a few more ago that I would see what Autofile magazine is also available online as a readable file or downloadable as a PDF. Subscriptions are available at Autofile Online – www.autofile.co.nz. grey hairs now than when we’re now experiencing Back copies are also available on the website. I started, but what a great with electric and self- Copyright: Published monthly by 4Media Ltd, journey it has been. NEIL TAYLOR driving vehicles. PO Box 6222, Dunedin 9059. I’ve seen many National claims manager In terms of claims, All statements made, although based on information believed Autosure changes in the we’ve seen a marked to be accurate and reliable, cannot be guaranteed, and automotive industry over this increase in repair costs over the no liability can be accepted for any errors or omissions. Reproduction of Autofile in print or digital format in whole or time, but there are some things past five years, particularly. This is part without written permission, whether by copying or any that were challenging then and partially due to the impact of the other means, is strictly forbidden. remain so today. modern vehicle and the All rights reserved. ISSN 0112-3475 (print) ISSN 2350-3181 (online) One that particularly comes effect new technology has had on to mind is the necessity to the industry. expediently deal with claims A good example of this is the to ensure vehicles are repaired challenges that correct diagnosis and back on the road as soon before starting repairs present. as possible. At Autosure, we Only recently, we were involved in Vehicle Inspection NZ have fine-tuned our part in that a replacement engine claim only to role over the years to achieve find that a fuse was at fault. Correct maximum efficiencies. and efficient scanning equipment Back in the 1980s, I set up my is essential. Entry Certification own loss-adjusting company and, One thing that hasn’t changed after a couple of years managing over the years, for us and everyone specialists claims for numerous underwriters, in the industry, is the need to I was invited to join Autosure. So I be 100 per cent committed to hopped into my Fairmont Ghia on customers and this is at the heart March 19, 1989, and began my new of everything we do at Autosure. career with the other three people I’m thankful for the special in the team. and valued relationships that Since then we’ve grown to a have evolved over the years with business of more than 50 staff numerous business partners, and developed a great, positive associates and fellow employees team culture, which is one of across the country. the key reasons I’m still here as These have enabled me to national claims manager three gain in-depth knowledge in decades on. entertainment, game fishing, golf We worked hard during the first and harness racing – long may that 15 years, but also had a great time learning curve continue and thank doing it and enjoying the rewards. you all for your hospitality. • Entry Certification for imported cars • Vehicle Appraisals • Pre-Purchase Inspections • WoF • CoF • Road User Charges The introduction of Japanese I work with a great team of • Registration & relicencing • Exhaust emission testing used imports made the biggest people who will collectively ensure impact that I can recall during the future success of Autosure that era and, of course, we now as a leader in our industry. I’m 0800 GO VINZ VINZ.CO.NZ Tel: +64 9 825 0888 www.jacanna.co.nz import a huge variety of vehicles extremely proud to be part of it. www.autofile.co.nz 3 news [continued from page 1] for their benefit unless there is the avoided to maintain the integrity changes will drive parts of t over-riding effect of diminishing of the system,” it says. “The changes the industry to be much competition,” Vinsen told Autofile. would not prohibit an entry less transparent in business “We don’t want to see a race certifier from importing used arrangements. to the bottom, and it’s up to the vehicles or carrying out border- “The greatest impact will be on regulator to identify and deal with inspection services.” companies already trying to do actual or perceived conflicts of the right thing. These changes will interest.” MAKING VIEWS KNOWN make them less able to compete The NZTA’s approach to VIA – along with the Motor with parts of the industry that have assessing COIs is set out in Industry Association (MIA) and not, would not and will not report operational policy. When it was Motor Trade Association (MTA) – actual conflicts.” created, some integration of the have made formal submissions on used-vehicle supply chain was the suggested entry-certification WORKING WITH INDUSTRY David Vinsen, chief executive of VIA accounted for, “but not to the changes. The MTA says definitions being extent of what has occurred”. The background is covered to satisfactory standards. used by the NZTA in regards The proposed changes in VIA’s submission, which states “Actual and perceived conflicts to COIs may “lead to mistrust include clarifying the definition companies “previously understood are assumed to be harmful to the and the breakdown of working of COI, strengthening controls to be unrelated have created a integrity of entry certification,” says relationships” unless revised, and for appointing entry-certification commercial grouping”. There is Kit Wilkerson, VIA’s policy analyst it raises a warning flag over how inspectors to avoid them, and also a segment of the industry and adviser. changes have been drafted. ensuring they tell the agency about that isn’t part of a grouping that “We submit it’s the regulator’s “Terms used are open to conflicts. has expressed its “perception a role to identify and deal with interpretation,” says Graeme Swan, It all means the NZTA could COI exists”. COIs. This may include requiring the MTA’s sector manager – repair. no longer permit an organisation VIA’s position is businesses applicants to provide sufficient “What one party may think is a to entry certify a vehicle it has should be entitled to enter information on ownership and COI, another may believe it’s not a an ownership interest in or has arrangements for reasons of commercial relationships.