OVERCOMING OBSTACLES 2014 annual report AT THE FOREFRONT OF SOCIAL SERVICE Whatever challenges Volunteers of America-Greater operates more than 90 social services programs throughout the an individual or five boroughs of , Northern New Jersey, family may face, we Westchester and Long Island. Skilled and dedicated staff and caring volunteers help tens of thousands of help them overcome men, women and children break the dehumanizing obstacles to living cycles of poverty, mental illness, homelessness and safe, healthy and domestic violence. They do so by: productive lives in • Preparing individuals and families who are homeless to secure and retain the community. permanent housing, while attacking the root causes of homelessness We believe that • Helping individuals and families recovering from domestic violence to transition from abusive relationships to safe and independent lives everyone, no matter • Offering veterans a service-rich continuum of care, from homelessness how many times they prevention to permanent supportive housing have fallen, can be • Preparing preschool children with developmental delays for success in kindergarten empowered to regain • Helping adults with intellectual and physical disabilities realize their footing and their full potential make meaningful • Providing a continuum of care for at-risk youth, from temporary, progress. We believe emergency housing to group homes and independent living programs, all with a behavioral health component, to prepare them in them until they for independent adulthood believe in themselves. • Caring for individuals living with HIV/AIDS and other serious illnesses • Supporting older adults who wish to age safely at home, rather than in an institutional setting • Supporting individuals with behavioral health and/or substance use issues so they may live safely in supportive housing in the community

VOLUNTEERS OF AMERICA 2 2014 ANNUAL REPORT DEAR FRIENDS, Volunteers of America-Greater New The number of individuals and families in our York is proud of its history of helping communities with special needs is at an all-time high. individuals and families in need Volunteers of America has been the safety net for these overcome obstacles to living safe, vulnerable men, women and children for 119 years healthy and productive lives in the and with your support, we will continue to be there community, no matter how complex for them. For those of you who are donors – thank their circumstances. This year’s you for your support. Your contributions allow us, annual report serves as testimony to for example, to transform a barebones shelter into a temporary “home’ where children feel safe and cared all those clients who face daunting for and adults can regain their self-respect and set a issues – be they temporary or lifelong course toward health. For those of you who are new to – suffer repeated setbacks, and yet, Volunteers of America-Greater New York, welcome, by dint of sheer will and with expert and let this report be our introduction. help from our staff, succeed in turning their lives around. The challenges our clients face stem from a wide range of issues: from intergenerational poverty to persistent mental illness and dysfunctional family situations. Although their circumstances differ, they have this in common – with our skilled and compassionate staff employing proven therapeutic interventions, we can help them regain their footing, and a sense of hope. Whenever possible we offer a continuum of care that includes a comprehensive range of concrete and counseling services so that we can respond no matter where the person’s or family’s needs lie: if at risk of homelessness, we can keep them housed; if already living on the street, we can persuade them to come in, address their underlying issues and help them achieve housing stability. If they are unable to live safely on their own, we can provide permanent, supportive housing. As you will read, the Creston Avenue Residence, one of our newest and most innovative initiatives, does just that. The supportive Gerard Cunningham Tere Pettitt services provided onsite allow the residents to live as independently as possible, as part of the ‘mainstream’ Chairman of the Board President & Chief Executive Officer rather than on the fringes of society. The clients you will meet on the following pages – Ashley, Lilly, Nina and Kyle – are examples of people whose lives we have helped change, in some instances, literally saved.

VOLUNTEERS OF AMERICA 3 2014 ANNUAL REPORT OVERCOMING DOMESTIC VIOLENCE

four-month internship with the goal of earning a certificate finding in software management and beginning a new career. STARTING OVER The grueling program was five days “I’m not doing Ashley* remembered New Hope a week, so we worked closely with well. She and her mother had spent Ashley to ensure she kept all of her A STABLE HOME time at the shelter after her mother appointments with her Volunteers this just for fled an abusive relationship. of America case managers and therapists, met every obligation and While it was comforting to return myself — I’m never once doubted her ability to to this safe, caring place, Ashley regain control of her life. doing it for my knew she could not be complacent. She had to break the cycle of Ashley left New Hope at the end of domestic violence that had brought the year, with a full-time job and siblings too.” her back here, now as a 19-year high hopes for her future. Her case old woman. Our staff shared manager still keeps in contact and Ashley’s resolve and worked hand admires her perseverance. Recently, in hand with her, so she could Ashley shared that her younger chart a safe, secure future. siblings and the young women in her community told her “she was Within days of her arrival, we becoming their role model.” She helped Ashley enroll in a GED told us how inspired she was by course to finish her last few high their words. We hope Ashley knows school credits. Once completed, we how much she inspires us. helped her apply to an intensive, *Identity changed for privacy

VOLUNTEERS OF AMERICA 4 2014 ANNUAL REPORT OVERCOMING MENTAL ILLNESS

to live successfully outside of the finding hospital setting. Through patient persistence and the consistent application of psychiatric rehabilitation practices and principles, the team was able to assist Lilly in A STABLE HOME managing her fears and regaining control of her life. As she was able “She’s a For more than 30 years, Lilly moved to trust the staff team, she accepted from shelter to boarding home to help to see physicians to address survivor, in the street and back, all the while long-standing medical issues, to struggling to maintain her own see a dentist after decades without safety and find stability. receiving care and to participate in every sense a day treatment program for her Lilly arrived at Theodora House, mental illness. However, support at of the word.” one of our supervised group Theodora House doesn’t end with homes in New Jersey for adults healthcare needs. Lilly now allows That’s how Lilly’s* residence living with mental illness, upon the staff to help her buy new clothes manager describes her, as discharge from a state psychiatric and go to the hairdresser. Most she reflects on how far Lilly hospital. From her first day there, people don’t think much about these has come. Lilly was offered a broad array of everyday activities but, for Lilly, they A lifetime of unmanaged supportive and counseling services are signs of her awakening self- mental illness contributed to a by the staff team. The team was esteem and the beginning of a safe life full of abuse, trauma and determined to get her the physical, and stable life, one that may include chronic homelessness. emotional and psychological her own apartment someday.

support she desperately needed *Identity changed for privacy

VOLUNTEERS OF AMERICA 5 2014 ANNUAL REPORT OVERCOMING DEVELOPMENTAL DELAYS

complete her morning routine and learning to follow simple directions. Nina often rebuilding needed an adult nearby to keep her from running out of the classroom but as time passed, our staff was able to engage Nina for longer periods of time until she was able to COMMUNICATE sit in her chair, independently, and A LIFE focus on the task at hand. “Nina’s teacher Nina* entered her classroom on the first day of school, screaming Once Nina’s behavior no longer and crying. Like many of the posed an obstacle to learning, our told us that she children who attend our Bronx focus changed to helping her build Early Learning Center, one of two her academic skills. Using proven has become schools we operate for children therapeutic teaching approaches, with developmental delays, the our team of teachers and specialists a role model three-year-old was non-verbal and worked closely with Nina, often resorted to problem behaviors in one-to-one, to help the little girl for the other order to get her needs met. When learn. Her skills “have skyrocketed,” Nina’s frustrated parents spoke with in the words of her proud teacher, children.” her teacher, she assured them that and Nina happily takes on any they had come to the right place. challenge that she is given. Today, she is on her way to graduating Nina’s teacher and a team of pre-school and preparing for the all- professionals worked together exciting first day of kindergarten. to help the little girl learn how to communicate using words, *Identity changed for privacy

VOLUNTEERS OF AMERICA 6 2014 ANNUAL REPORT OVERCOMING ADVERSITY

For many, Hurricane Sandy is His case manager, Latesha, rebuilding a distant memory but not for immediately connected him with Kyle Williams. The 2012 storm our Supportive Services for Veteran pummeled the East Coast and Families program to begin the ravaged countless homes, search for stable, affordable housing. including his sister’s, where he Because Kyle was eager to find had been staying. employment, we enrolled him in our Homeless Veterans Reintegration A LIFE A 25-year army veteran, Kyle Program, which helps servicemen had lost his full-time job earlier "Volunteers and women re-enter the workforce. that year, and moved in with his Within a short time, Kyle secured a sister while looking for a new of America full-time job at a large social services one. After Sandy hit, Kyle’s sister agency. The anticipation of a steady was relocated, but he was not so helped me paycheck expanded his housing fortunate. He spent the next year options and a few months later, with weather the ‘couch-surfing’, grateful for the help from the team at Patriot House, generosity of friends. Kyle moved into an apartment of storm." After developing health issues, his own. To ease the transition, we some due to stress, Kyle visited assisted him with a rental allowance, the VA Hospital. It was there he some furnishings for his apartment learned about Patriot House, our and a stipend for transportation to transitional housing for veterans. He and from his job. arrived here with little more than Now that Kyle is working again, he the clothes on his back and a small is diligently saving money, for an suitcase, focused, and eager for the “emergency” fund, he says. And who chance to start anew. knows better how important it is to plan for an emergency.

VOLUNTEERS OF AMERICA 7 2014 ANNUAL REPORT SPECIAL EVENTS

Board Chair Emeritus Herbert Camp with wife, Robyne (left) and Linda Horaist

Our 19th annual gala brought together old friends A NEW YORK and new to celebrate the generosity of spirit that WINTER’S EVE makes our work possible.

Co-chairs Roxann Taylor and Andrew Brandman welcomed more than 350 attendees, who enjoyed a dinner curated by Chef Geoffrey Zakarian, musical performances by Veritas and a rousing live auction conducted by Sotheby’s legend C. Hugh Hildesley. The evening acknowledged the legacy of numerous individuals who have been essential to our work. Herbert Camp, Board Chair Emeritus, was recognized for his quarter century of constant vigilance, sage advice and devotion to the organization. Ted Houghton, whose name is synonymous with affordable housing development in New York City, was also honored. And the room was brought to its feet when fifteen employees were recognized for devoting 25 or more years of service. VOA-GNY President & CEO Tere Pettitt with honoree Ted Houghton

VOLUNTEERS OF AMERICA 8 2014 ANNUAL REPORT “PACK THE STUDIO” WITH KEVIN BACON With the help of actor Kevin Bacon and a host of talented professionals, we created a video to promote Operation Backp ack®.

(left to right) VOA-GNY Board Secretary Andrew Brandman, Board Member Adele Gulfo, Kevin Bacon, Board Member Eric Gies and NYC Dept of Homeless Services Commissioner Gilbert Taylor

The video, entitled “Tough Day”, deftly put into per- After the filming, key supporters gathered at Hudson spective how tough a homeless child’s day is, compared Studios in Chelsea to officially launch Operation Backpack®. to those days the average person may consider “tough.” Kevin Bacon-themed drinks designed and served by “The Cocktail Guru” were a highlight of the evening. We launched our first online fundraising campaign to make it easy for supporters to form teams and engage Many thanks to Dan McCabe, James Lester, Jae Song, their colleagues, families and friends online in helping SixDegrees.org and, of course, Kevin Bacon, for donating to make Operation Backpack® a success. Individuals who their time and talents to make “Tough Day.” They helped raised the most money on Crowdrise were invited, to shed light on the issue of family homelessness and ensure along with other VIPs, to “pack the studio” and appear 18,400 homeless children in New York City would begin the in the videotaping. school year prepared to learn, with new, full backpacks. GLEN CAMPBELL “I’LL BE ME” When music legend Glen Campbell was diagnosed with Alzheimer’s disease in 2011, he and his family set out on a short farewell tour to bring to a close a lauded career. RETRACTABLE BANNERS – 32”W X 80” H As the brief tour became a triumphant 151-city tour, the Campbell family, with videographers in tow, seized the opportunity to elevate the conversation about the disease and the toll it takes on families and their loved ones.

On October 28th, the evening of the documentary’s (left to right) VOA-GNY nationwide release, we welcomed more than 200 attendees Board Member Rob Wolk, President and to a private screening of “I’ll Be Me.” Volunteers of CEO Tere Pettitt, and America is a distribution partner of the movie and we are actress Jane Seymour, whose Open Hearts honored to be a part of this transformative crusade. Foundation helped make the movie As our population ages, we see every day how deeply the possible. disease impacts families across the country. Hundreds of our own clients are “aging in place” and we are preparing ourselves to be responsive to their increasing needs.

VOLUNTEERS OF AMERICA 9 2014 ANNUAL REPORT IN THE COMMUNITY OPERATION BACKPACK® Studios, and many other professionals donated their time and talents and produced the two-minute spot, which Upholding our founders’ legacy, Volunteers of America was deemed worthy of support by the popular website continues to respond where the needs are greatest. Upworthy! Operation Backpack® distributed a record-breaking 18,400 full backpacks to homeless children across the city last Another boost to the campaign’s success was our year. With family homelessness at an all-time high, the inaugural foray into the crowdfunding arena, which 2015 goal will be 20,000. gave us and our supporters a way to exponentially increase funding for Operation Backpack® and gain 1,000 As highlighted on the previous page, we were delighted new donors. to partner with SixDegrees.org, the nonprofit developed by actor Kevin Bacon that harnesses the strength of The Duane Reade Charitable Foundation and HSBC our social networks, to raise awareness and funds for remained invaluable major sponsors with both increasing ® their support. Select Equity, a former in-kind supporter, worthy causes. To help promote Operation Backpack , ® Kevin starred in a video highlighting the challenges signed on as an Operation Backpack financial sponsor, as faced by homeless students. His time, and everything else did Mylan. Orrick and Women in eDiscovery were some involved in producing the video, called “Tough Day,” of the many companies who enthusiastically participated was donated. James Lester Films, Jae Song, Hudson for the first time.

(left to right) NY1 anchor Roger Clark, CBS 2 anchor Cindy Hsu talks NYC Dept of Homeless Services to Justine, who delighted in Commissioner Gilbert Taylor, and selecting and filling her very own Rachel Weinstein Operation Backpack backpack during Sort Week. Founder, during Sort Week.

BRIGHTENING BIRTHDAYS Our Brightening Birthdays program ensures that the children living in our seven homeless and domestic violence shelters can experience an essential part of childhood – a birthday celebration. These monthly parties provide joy and normalcy to the children’s otherwise unsettled lives and an opportunity for parents and siblings to share in the celebration. Through the generosity of many companies, individuals, school groups and families, the children enjoy celebrations complete with presents, goody bags, activities, pizza and cake. We give thanks to a very generous company who funded all seven November birthday parties. The company, which prefers to contribute anonymously, donated an extraordinary 833 filled backpacks to Operation Backpack® 2014 as its inaugural gift.

VOLUNTEERS OF AMERICA 10 2014 ANNUAL REPORT BEFORE

AFTER

THE TODAY SHOW our youth and families was transformed into an inspiring, magical playroom, complete with treehouse, floor-to- VISITS BUSHWICK ceiling murals and plenty of space for imagination. Heartfelt thanks to anchor Willie Geist, who chose child Bushwick Family Residence, our newest shelter for homelessness as the focus of his "Shine a Light" segment. homeless families, was chosen by the NBC Today Show Thanks also to the Today Show crew, Team Depot from to be the recipient of a makeover, courtesy of Bright Home Depot (who came to the rescue!), designer Elaine Horizons Foundation for Children. What began as a Griffin, a host of retailers and teams of volunteers who sparsely-furnished, ordinary-looking recreation room for made this wonderland a dream come true for our kids.

HOLIDAY This year’s Hope & Hearth food CAMPAIGNS voucher program resulted in 1,000 food vouchers being sent After the last backpack was given to individuals and families in out, we turned our attention to the need so they would have more to holidays. Gifts of the Heart ensures spend on food during the holidays. no child, veteran or older adult The Greater New York Hospital in our care is forgotten during Association made an anchor gift, the rush of the holiday season. as it has for over a decade, and This year, through the generosity a generous donation from Circle The Plaza Santa with one of of numerous companies and of Generosity allowed us to offer our last remaining Sidewalk community groups, we distributed more vouchers than ever before. Santa chimneys more than 5,000 gifts – a touching The Plaza Hotel once again gave reminder that so many in the patrons the opportunity to “round community share our belief that up” their bill at several of the everyone should be celebrated hotel’s establishments. during the holiday season. ServiceMaster Restore donated $10,000 worth of capital Some of the stand-out companies improvements and a fully-decorated that fulfilled 668 Secret Santa letters Christmas tree, complete with presents, to one of our group homes included Dechert, NewsAmerica in New Jersey for at-risk youth. Marketing, TCW and Deloitte. Thanks to CBS EcoMedia for brokering this partnership.

VOLUNTEERS OF AMERICA 11 2014 ANNUAL REPORT IN THE COMMUNITY

A book drive conducted by Rutgers Presbyterian Church collected hundreds of books for our veterans program in the Bronx. Eric Alexander, self-appointed librarian, was delighted be able to update the library.

US Veterans Administration Secretary Robert McDonald visited Patriot House, our transitional housing program in the Bronx. He is one of many government officials who have visited our programs, met with our residents and learned about our work in their community. Veterans at our E. 119th St Residence were surprised with lovely Valentine bouquets, courtesy of Fresh Direct.

VOLUNTEERS OF AMERICA 12 2014 ANNUAL REPORT Rutgers Presbyterian Church on 's Upper West Side has quickly become one of our most responsive and creative partners, providing a range of support, both financial and in-kind, to enrich our programs (see opposite page). Here, a child from our Bronx Early Learning Center channels his inner Picasso at the Church's inspiring art room.

Good Morning, Mr. Karch – Please accept this thank you on behalf of the youth in Volunteers of America – Greater New York’s Youth and Family Services Program. We received the delivery of beautiful luggage on Wednesday. The youth have not yet received the items, but I know they will love them. My colleagues and I are heartened by your generosity. Please know that something as simple as a piece of luggage to call one’s own gives our youth a feeling of pride and security. They are with us because of trauma in their lives, often uprooted abruptly from their homes. When they leave our care, they are more hopeful, and encouraged that people like the employeesanda atR are rooting for them. Please extend our thanks to your entire team! Best, Tristie L. Tappin Program Director

VOLUNTEERS OF AMERICA 13 2014 ANNUAL REPORT IN THE COMMUNITY VOLUNTEER SUPPORT

Since our founding in 1896, we have relied on community support to help us expand our services and enrich the lives of our clients. While our programs are staffed by full-time professionals, we are indebted to the more than 1,400 men, women and children who volunteer – individually or as part of family, community or corporate groups. Their commitment to helping those in need is a shining example of how we uphold our founders’ legacy to "go wherever we are needed, and do whatever comes to hand." At Volunteers of America-Greater New York, we ensure A hard-working Girl Scout troop from Queens that volunteering is meaningful to our programs, clients helped wrap gifts for some of our young and the volunteers themselves. celebrants in our Brightening Birthdays program.

Back by overwhelming demand, a team from Deloitte hosted a ‘Penny Social’ for 20 adults with developmental disabilities in our Residential Services Program. This event brings great joy to these Staten Island residents who, as they age, are becoming too frail to access the free community activities they once enjoyed. The residents enjoyed a delicious lunch and had the chance One of our most dedicated to win various “treasures.” volunteers, assembling Mother’s Day presents for the moms in our family and domestic violence shelters.

In addition to HSBC Bank being a major financial Youth from Our Lady of Lourdes Parish in Queens sponsor of Operation Backpack, Team HSBC supplied joined us at Sort Week and prepared backpacks for dozens of pairs of hands during Sort Week. their less fortunate peers.

VOLUNTEERS OF AMERICA 14 2014 ANNUAL REPORT NEW PROGRAMS CRESTON AVENUE RESIDENCE

Helping vulnerable helping to improve health outcomes New Yorkers find for at-risk New Yorkers while reducing state Medicaid costs. housing stability The Creston Avenue Residence The need for affordable housing and features 66 studio, one- and two- supportive services continues to grow, bedroom apartments for high-need and Volunteers of America-Greater Medicaid clients, low-income New York continues to respond. As families and disabled veterans, and one of the city’s largest providers provides supportive social services of services to the homeless, we help onsite for those who require them. thousands of individuals and families The structure was built to reach find housing stability and access LEED Platinum; "green" elements the supportive services they need to include green roofs, a high-efficiency live safely and productively in the boiler, Energy Star windows, a community. rainwater harvesting system and In December, in partnership other water-saving features. with The Housing Collaborative, We are grateful to more than A lobby screen tracks the energy efficiency of the building we opened the Creston Avenue 20 partners across the financial, Residence, the first project funded environmental and governmental by New York State Governor sectors who provided innovative Cuomo’s Medicaid Redesign Team. funding and state-of-the-art expertise, In collaboration with the New York and helped us bring the Creston State Office of Mental Health, Avenue Residence to fruition. the New York City Department of Health and Mental Hygiene The enclosed, landscaped courtyard and the Department provides a lovely community space and safe place in which children can play. of Veterans Affairs, Volunteers of America-Greater New York is

HOMELESS VETERANS REINTEGRATION PROGRAM

Preparing our veterans to re-enter the workforce

In July, Volunteers of America-Greater New York was We provide assistance with resume preparation, interview awarded $300,000 to train veterans to help them succeed skills training, vocational training, housing placement, in civilian careers. Through our Homeless Veterans information workshops and VA benefit counseling to Reintegration Program (HVRP), based at our Patriot homeless veterans and those at risk. In addition, we House residence in the Bronx, we are helping veterans partner with companies who are potential employers to obtain and maintain employment - a key factor in identify the skills our veterans need to compete for the reducing veteran homelessness. jobs and careers in greatest demand.

VOLUNTEERS OF AMERICA 15 2014 ANNUAL REPORT FINANCIALS CONSOLIDATED BALANCE SHEET FOR FISCAL YEAR ENDING JUNE 30

ASSETS 2014 2013 EXPENDITURES Cash and cash equivalents 4,718,785 2,925,175 by service Investments 17,158,140 19,006,089 Grants and contracts receivable, 18,378,951 14,118,742 net of allowance of $1,336,111 and $682,143 in 2014 and 2013 20% Homeless respectively Services Prepaid expenses 90,027 126,028 19% Housing Partnership reserves 3,584,716 3,384,027 Services/ Amounts held in trust by others 1,721,440 1,560,643 Supervised Other assets 11,406,972 10,364,922 Supportive Land, buildings and equipment, 86,121,557 70,761,542 Housing net 17% Behavioral Total assets 143,180,588 122,247,168 Health Services (formerly mental LIABILITIES AND NET ASSETS health) Liabilities: 14% Services for Accounts payable 4,416,997 2,145,723 Children with Accrued expenses 9,158,378 7,015,095 Developmental Other liabilities 12,105,428 10,891,120 Delays Indebtedness 75,840,041 63,071,851 7% Domestic Pension liability 13,193,625 13,979,492 Violence Asset retirement obligation 654,451 654,492 Services Total liabilities 115,368,920 97,757,773 7% HIV/AIDS Commitments and contingencies: Services Net assets: 7% Veterans’ Unrestricted: 16,647,694 18,294,393 Services Net investment in partnerships 711,718 (3,861,165) Net investment in partnerships 8,610,816 7,939,024 6% Services for attributable to noncontrolling Adults with interest Developmental Total unrestricted 25,970,228 22,372,252 Disabilities Temporarily restricted - 436,500 2% Youth Services Permanently restricted 1,841,440 1,680,643 Total net assets 27,811,668 24,489,395 1% Correctional Total liabilities 143,180,588 122,247,168 Services and net assets

VOLUNTEERS OF AMERICA 16 2014 ANNUAL REPORT CONSOLIDATED STATEMENT OF ACTIVITIES FOR FISCAL YEAR ENDING JUNE 30

OPERATING REVENUES 2014 2013 Contributions and bequests 2,756,760 3,385,313 Special events, net of direct benefit costs 321,181 514,668 Total public support 3,077,941 3,899,981 Net assets released from restriction 436,500 – Grants and contracts from governmental agencies 86,279,017 84,923,831 Other revenue: Program service fees 2,159,302 1,923,766 Rental income 8,335,238 7,931,009 Other income 579,012 603,155 Total other revenue 11,073,552 10,457,930 Total operating revenues 100,867,010 99,281,742 OPERATING EXPENSES Program services: Rehabilitation services 786,468 1,839,472 Mental health services 11,614,778 10,544,630 Shelter services 17,142,715 18,560,390 Services for the disabled 5,250,444 6,831,559 Services for children and youth 16,385,897 15,908,931 Housing services 22,612,610 21,189,281 Services for veterans 6,012,056 4,362,699 Services for victims of domestic violence 6,061,776 5,618,663 Total program services 85,866,744 84,855,625 Supporting services: Management & general 14,985,165 14,802,147 Fundraising 1,392,429 860,388 Administrative fees paid to national organization 780,090 738,897 Total supporting services 17,157,684 16,401,432 Total operating expenses 103,024,428 101,257,057

Deficiency of operating revenues (2,157,418) (1,975,315) over operating expenses Non-operating activity Investment income, net 1,583,393 1,364,601 Net appreciation in fair value of investments 1,681,943 960,955 Change in fair value of interest rate swap agreements 335,297 574,784 Capital Contributions 1,120,207 2,474,427 Amount not yet recognized as component of (6,015) 3,448,567 net periodic benefit costs Other 1,040,569 (1,222,734) Increase (decrease) in unrestricted net assets 3,597,976 5,625,285 Changes in temporarily restricted net assets: Contributions (436,500) 436,500 Increase in temporarily restricted net assets (436,500) 436,500 Change in permanently restricted net assets: Change in value of perpetual trust 160,797 80,423 Increase (Decrease) in permanently restricted net assets 160,797 80,423 Change in net assets 3,322,273 6,142,208 Net assets at beginning of year 24,489,395 18,347,187 Net assets at end of year 27,811,668 24,489,395

VOLUNTEERS OF AMERICA 17 2014 ANNUAL REPORT DONORS CORPORATE, FOUNDATION & COMMUNITY PARTNERS

$100,000+ mcgarrybowen National Equity Fund Duane Reade Charitable Northfield Bank Foundation New York City Department of Foundation Union Foundation Education HSBC Bank USA Weil, Gotshal & Manges LLP Orrick, Herrington & Sutcliffe LLP The Home Depot Foundation Red Bull $2,500+ $25,000+ Red Stone Equity Partners, LLC CBA Industries, Inc. Rosenberg & Estis, P.C. Cravath, Swaine & Moore LLP DGA Security Systems, Inc. S & J Entrance & Window Deloitte. John N. Blackman, Sr. Foundation Specialists, Inc. Goldman Sachs Gives Dalton, Greiner, Hartman, Safe Tech USA Robyne and Herbert L. Camp Maher & Co. SDi Laundry Solutions, Inc. Charitable Foundation Kenneth & Rande Greiner Seagal McCambridge Singer & The Antz Foundation Charitable Trust Mahoney, Ltd. The Judith C. White Foundation Mormax Company, Inc ShermanLaw $15,000+ Pine Tree Foundation of New York TD Bank RLM Finsbury The Housing Collaborative, LLC Difference Card The Rockefeller Group The Jones Group, Inc. Greater New York Hospital Association Torch Foundation Theodore Williams Construction U.S. Charitable Gift Trust Company, LLC Mylan U.S. Security Associates, Inc. Russian Tea Room Weeks Lerman Group, LLC Xerox Corporation Venable LLP Rutgers Presbyterian Church Volunteers of America Sandra Atlas Bass & Edythe & $1,000+ Westchester Coalition for the Sol G. Atlas Fund, Inc. Hungry and Homeless, Inc. Select Equity Group, L.P. Adobe Allen & Overy LLP Zeta Pharmaceuticals, LLC $10,000+ B & S Contracting ZS&M Wilf Foundation, Inc. Alliant Employment Benefits Bank of America Charitable Foundation, Inc. $500+ Bond Schoeneck & King PLLC Akerman LLP Capital One Foundation, Inc. Boots Retail U.S.A., Inc. Brookfield Property Partners All Color Business Specialties Citibank, N.A. Bank Leumi USA Butler Woodcrafters, Inc. Coach, Inc. Cirocco and Ozzimo, Inc. Computershare/Prudential Coca-Cola Refreshments Colgate-Palmolive Company Financial Elena Melius Foundation Coty, Inc. Consolidated Technologies, Inc. JP Morgan Chase & Company Experian Doing Small Miracles for Others - Gary & Tamar Tolchin Sisca Northeast, Inc. Dickstein Shapiro LLP Foundation, Inc. Windels Marx Lane & Genesis Flooring Systems, LLC InFaith Community Foundation Mittendorf LLP GM Glass & Mirror Loci Architecture PC $5,000+ Hewlett-Packard LORENZ Life Sciences Marubeni America Corporation A & A Maintenance Enterprises, Inc. Host Committee, Inc. HSBC Philanthropic Programs New York Community Trust American Century Investments OneBeacon Charitable Foundation iHeartMedia Trust Foundation Amherst Foundation Janis & Alan Menken Foundation Random House, Inc. Blackstone Charitable Foundation John J. Flemm Foundation, Inc. Tech-Optics, Inc. Cassidy Turley John Bowne High School The Cozen O’Connor Foundation Circle of Generosity Foundation KPMG LLP The Plaza LEGO Children’s Fund The Richard Foundation Davis, Polk & Wardwell Uniformed Firefighters Association E. J. Grassmann Trust Magnusson Architecture and of Greater New York Planning, PC Ernst & Young Wood Mackenzie Janney Montgomery Scott LLC Morgan Stanley Foundation

VOLUNTEERS OF AMERICA 18 2014 ANNUAL REPORT INDIVIDUALS Lisa Levy Gordon Faith Charles Patrice Gordon Chieh Chung $15,000+ Joseph R. Gromek Jackie Cohen Kira & Andrew Brandman Elsie P. Hall Susan M. Cropper Gerry Cunningham Ken Handy Laura & Adam Dadich KC & Eric Gies Linda Horaist Jill & Sean Dailey Kyung-Ah & Robert Wolk Kelly Hurstak Michael Dalewitz Richard T. Joffe Kirk Deitsch $10,000+ Anne N. Keane Darci Doherty Tricia & Tim Carey Jeffrey Kehl Anthony Esmurria Nelson Chai Beth Kern Barbara Feeney Carmen & Tom Johnson Alan M. Klein Nancy Fullerton Sacha & Patrick McClymont Ven Kocaj Karen Garcia-Marin Ellynne Skove Vivian Kunzler John Gervasi Lisa Tai Kristiane Lambert & Gary Zahakos Chris Gibson Roxann & Roger Taylor Joanne Lyman Kathy Glosik Colleen Magri $5,000+ Nancy & Ronald Goldberg Marguerite Fox Marquardt Adrian Grenier Angela Bae Judith & Jonathan Marshall Paul Haahr Kerry Reinersten-Crabbé & George N. Mattson Emmanuel Crabbé Blake Hallinan Eileen McDermott Paige Davis Marc Hanrahan Christina Minnis Susan & Dieter Luelsdorf Karen & David Heflin Rachel & Harry Moseley Peggy & Edward Marx Jennifer Hersher Blake T. Myers Tere Pettitt Sylvia Horstmann Chiara Nappi & Edward Witten Daina Shobrys & Lawrence Glosten Brian Jenson Paul Nunziato Greg Steele Mary Elaine Johnston Kevin O’Brien Ellen S. Kane $2,500+ Margaret R. O’Connell Richard Kass Mary & Robert Eugene Capaldi Nick Passariello Scott Kleinman Jonathan F. Catherwood Pamela & Thomas Petrosino Andrew Levander Carolyn Diane Gentile Jan Prasens Caroline Malvasio Bonnie & Neil Gibgot Richard Roberts Andres Martin Lynda Roven Adele Gulfo Kevin Monaco Nyssa & Andre P. Salz Cem Inal Vince Montagnino Robert Sanborn Deborah & Peter D. Lamm Edward Moss David Shainok Laurence J. Nath Jeffrey R. Palen Imran Siddiqui Seth Nuland Charles A. Pellicane Joseph Stafiniak Gala Prabhu Ann C. Poll Ernest Steiner Eric Schiele Amos Posner Jennifer & Anthony J. Varvara Joseph Sisca, III Richard C. Ramga Christina and Mike Vespasiano Rachel L. Weinstein Sabena Ramsetty Margaret L. Wells $1,000+ Marty Wolf George E. Reid Jabbar Abdi Patricia J. Relyea Joseph Auld $500+ Karen Sherman John C. Barrett Eric Adams June Sidman James O. Buchanan Cheryl & Lance Alexander Anthony J. Siminson Gezim Capani Claire H. Altman Maurice Slater Aaron Crossley Philip Antman Shepard Smith Jennifer & Robert Dowd Mary Armstrong Carroll B. Stoianoff Carmen Dubroc Brian Bardell Ryan Stroker Liora L. Elghanayan Bob Bennetsen Vincent Tarantola Sharon M. Fantera Carol Bleiweiss Monica Thomas David Fazio Daniel Blumkin Litsa D. Tsitsera Jim Fowler Douglas Bowen Love Vieira Richard Fried Lawrence Brandman Sarah Wagner Ronald Garfunkel Rita S. Brause Catherine Walsh Natasha Gary Patrick A. Burns Ebonya Washington Andrea Green Lloyd Caesar James Weldon Yvonne & Graham Greenwood Laurel Carpenter Margaret L. Wendlandt Ron Globerman M. Patricia Casey John Winkel

VOLUNTEERS OF AMERICA 19 2014 ANNUAL REPORT the

Legacy Society

the

Legacy Society

MYRTLE LEGACY SOCIETY SUSTAINERS CIRCLE Volunteers of America was founded by We give thanks to the loyal members of social reformers Maud and Ballington the Sustainers Circle, which recognizes Booth in 1896. donors who make ongoing monthly or annual contributions. “Myrtle,” a symbol of love and immortality, was ’s pet name for his beloved wife. We Such sustained giving provides a steady and cost-effective honor those donors who include Volunteers of America source of income for which we are most appreciative. in their estate plans by naming them to the Myrtle Lauren Asnis* Bruce Gillam* Legacy Society. Sandra Barrera-Zerouali Darrell Looney* Estate of Saul Shapiro Ginestra Family Trust Linda Bourn Deborah & Norman Estate of Veronica Curran The Amelia M. Buschold Patricia Cabot* Weinstein* Estelle A. Manning & Cecile A. Litterer Victor Chiofolo *Founding Members Residuary Charitable Trust

OPERATION BACKPACK These teams, comprised of corporate colleagues, friends and family, and strangers from as far away as Europe and Asia, collectively raised $100,000 for Operation Backpack. As a result, 18,400 homeless students in New York City went to school with a new backpack full of supplies, same as their classmates. This list represents teams that raised at least $500 and as much as $20,000.

COMPANIES Hawkins International Weeks Lerman Group Anthony Esmurria Public Relations 21st Century Fox Weil’s Backpack Drive Adrienne Friedland HSBC Adobe Wood Mackenzie Stephanie Koithan Instinet Allen & Overy LLP Samantha Koplik Markit INDIVIDUALS Apollo Kristiane Lambert Merkley + Partners Jennifer Abrams Bank Leumi USA Rebecca Nardi New York City Women in Claire Altman Lynn Perez Brookfield eDiscovery Gerrard Blake Shayla Samuel Deloitte. Orrick Cares Kira & Andrew Brandman Allyson Sherman DGA Security Systems Swiss Re Tim Carey Bridget Ski Fidessa Corporation Volunteers of America- Gerry Cunningham Sarah Wagner Fitch Cares Greater New York Paige Davis HarperCollins Publishers Rachel Weinstein

A VERY SPECIAL THANK YOU to Volunteers of America-Greater New York employees who do the work they do with great talent and compassion. In addition, they contributed more than $24,000 in 2014.

VOLUNTEERS OF AMERICA 20 2014 ANNUAL REPORT IN-KIND DONORS (DONATIONS OF $1,000 OR MORE)

21st Century Fox FINRA McGladrey ServiceMaster Restore Adobe First Protocol New York Media Maison Sheraton AKRF, Inc. Fish & Richardson P.C. Mercedes-Benz Financial Sid Paterson Advertising Alicare, Inc. Fox News Services USA LLC Siegel & Gale Allen & Overy LLP Freshfields Bruckhaus Moritt Hock & Simulmedia Hamroff LLP Alliance Bernstein Deringer LLP Sirius America Insurance Murex Amalgamated Family of GAM USA, Inc. Company Companies Gothamist.com National Financial Skinney MedSpa Partners America Works of New Grand Hyatt New York Sovereign Global Advisors Nestlé Pure Water York, Inc. Gund Stuffed Animals Standard Chartered Bank New York City American Century Hand Held Films, Inc. Starrett-Lehigh Tenants Investments Department of Harney & Sons Tea Education George Strange Apollo Management HarperCollins New York City Swiss Re Asset Management US, Department of Inc. (APG) Hawkins International PR Roxann & Roger Taylor Hilton Grand Vacation Education - Office TGI Office Automation Bank Leumi USA of Safety and Youth Bonnier Corp. Hilton New York Development The College Board Midtown Bright Horizons New York City The New York Palace Foundation for Children HRNY Department of The Plaza Hotel Brookfield Properties HSBC Bank USA Education - Students in The Rockefeller Group Temporary Housing Brooklyn Nets Hudson Studios Thomson Reuters New York Observer Bushwick Avenue Instinet, LLC Thornton Tomasetti Block Assn. ITG New York Yankees Time Warner Cable Robyne & Herbert Camp JCC Novotel Titan Chadbourne & Parke LLP JPMorgan NY1 News Todd English Food Hall Champagne Collet JUICE Pharma NYCREW (New York Tridango, Inc. JW Marriott Essex House Commercial Real Estate Citigroup Women) TriNet Coach Kasowitz Benson Torres & Trump International Friedman LLP OLA Consulting Coffee Distributing Corp. Engineers United Healthcare/ KBC Bank Colgate-Palmolive O’Melveny & Myers Optum Health (UHC/ Kenneth Cole Optum) Company OmnicomMediaGroup Kinray Van Gogh Vodka College Board Oxford University Press Conductor, Inc. KnowledgePoint360 Van Wagner Outdoor Paramount Group, Inc Courtyard by Marriott Group, an Ashfield Advertising New York Manhattan/ Company Perkins Coie LLP Vince Midtown East Kusmi Tea Jeff Pogash W.P. Carey Crain Communications, Inc. Ladas & Parry Pottery Barn Wachtell, Lipton, Rosen Gerry Cunningham Lafayette 148 PR Newswire and Katz Dechert LLP Lenox Advisors Radio City Music Hall Waggener Edstrom Deloitte. Linklaters LLP Ralph Lauren Worldwide Delta Airlines Marcum Randa Accessories Waldorf Astoria Duane Reade Markit Real Data Management Wall Street Journal Durst Organization Marriott New York Routledge/Taylor & Weeks Lerman Eastern Effects East Side Francis Group Weil, Gotshal & Manges LLP Etro Marriott New York Rutgers Presbyterian Marquis Church White & Case LLP Experian Marketing Services Marubeni America RXR Realty Kyung-Ah & Rob Wolk Corporation FedEx RXR Realty Tenants Yahoo! McCann Fidessa Select Equity Group YES Network mcgarrybowen Foundation

VOLUNTEERS OF AMERICA 21 2014 ANNUAL REPORT SPIRITUAL SUPPORT On behalf of Congregation B’nai Holy Innocents Church Seventh Day Adventist of the clients we Yisrael Holy Rosary Church White Plains serve, we thank Congregation Emanuel Iglesia de Dios St. Ann & the Holy these religious Congregational Church Pentecostal Trinity Church institutions for of Howells Lamp Ministries St. Augustine Convent Baptist Church the services they Life & Faith Sharing St. Gregory’s The Craigville Bible Church Group Enlightener Armenian provide: Church Family Christ Worship Mount Hope AME of and Praise Center White Plains St. Joseph Armathea 1st AME Church: Bethel Family of Christ Life Mount Olivet Baptist St. Patrick’s Youth Group Advent Lutheran Church Center Church St. Paul’s Church Agape Family Workshop First Church of Mt. Zion Baptist Church St. Stephen’s Church Center Westchester New Beginner’s Church Straight Path Ministries Agape Love Prayer First Reform Church of Christ Strait Gate Church Tabernacle First Seventh Day Oak Tree Presbyterian Temple Sharaay Tefila Allen AME Church Adventist Church Church Temple Tefila Bedford AME Methodist Church Grace Lutheran Church Our Lady of Lourdes Times Square Church Bethel Baptist Church Graymoor Church Peekskill Christian Center Trinity St. Paul’s Bible Church of Christ Greater Allan Cathedral Episcopal Church Reformed Church of Broadway United Greater Refuge Temple Trinity United Church Church of Christ Huguenot Park Greater Tabernacle Full United Methodist Calvary Chapel Gospel Church Rehoboth Christian Center Church Central Synagogue Greenburgh Hebrew Van Nest Assembly of God Center Renaissance Church Christ Cares White Harvest Ministries International Harlem United Church Revival Christian Church Woodlands Community Church of Nazarene Hawthorne Reform Rutgers Presbyterian Church Temple Compassion Ministries Church Hillside Reform Church Second Baptist Church

GOVERNMENT FUNDERS

New Jersey Department New York City New York City Port Authority of New of Children and Family Department of Health Department of Youth York and New Jersey Services and Mental Hygiene and Community US Department of New Jersey Department New York State Office of Development Veteran Affairs of Human Mental Health New York State Office Westchester County, Services, Division New York State AIDS of Alcoholism and Department of of Developmental Institute Substance Abuse Community Mental Disability Services New York City Health New Jersey Department Human Resources New York State Office Westchester County, of Human Services, Administration of Children and Family Department of Health Division of Mental Services New York State Health Services Westchester County, Education Department New York State Department of Social New York City Board of Office for People New York City Services Education with Developmental Department of Aging New York City Disabilities Department of Homeless Services

VOLUNTEERS OF AMERICA 22 2014 ANNUAL REPORT 2014 BOARD OF DIRECTORS & KEY STAFF

BOARD OF DIRECTORS LEADERSHIP STAFF CHAIR Paige Davis Tere Pettitt Gerard Cunningham Actress President and CEO, HIPAA & Deloitte Consulting LLP Eric P. Gies Privacy Officer Bessemer Trust CHAIR EMERITUS Franklin D. Diaz Herbert L. Camp, Esq. Adele Gulfo Executive Vice President & Cravath, Swaine & Moore LLP Mylan, Inc. Chief Operations Officer (acting)

VICE CHAIR Tom Johnson David L. Fazio Elizabeth Wood Abernathy MacGregor Group Executive Vice President & Chief Financial Officer SECRETARY Ida Liu Andrew T. Brandman Citi Private Bank Lynne Plavnick CIT Vice President, Human Resources, Patrick McClymont Chief Compliance Officer TREASURER Sotheby’s Rachel Weinstein Tim Carey Roxann Taylor Vice President/Chief Development and Morgan Stanley Communications Officer PRESIDENT Robert Wolk International Investments Joseph Auld Tere Pettitt Associate Vice President, Design & Volunteers of America-Greater New York Construction

Paul Kress Assistant Vice President, Strategic Initiatives

PRIVACY Avia Rose OFFICER ON Assistant Vice President, Finance HIPAA MATTERS Brian Bardell Assistant Vice President, NYC Specialized Tere Pettitt Volunteers of America promotes President & CEO Housing & Veterans’ Initiatives ethical conduct among all of its (212) 496-4304 Robert Edes employees and lives by its shared Assistant Vice President, Northern New values. We encourage employees COMPLIANCE Jersey Community Support & Behavioral to report violations, behaviors and Health Services practices that could be viewed OFFICER as unethical by contacting their Lynne Plavnick Monica Thomas supervisor, service sector human Vice President, Human Resources Assistant Vice President, NYC Homeless resources department or calling: (646) 685-0202 & Community Support Services EMPLOYEE HOTLINE Noelle Withers Assistant Vice President, 1 (800) 826-6762 | ANONYMOUS, 24-HOUR, TOLL-FREE NYC Housing Services

VOLUNTEERS OF AMERICA 23 2014 ANNUAL REPORT SOME PEOPLE CAN’T IMAGINE DOING WHAT WE DO. WE CAN’T IMAGINE NOT DOING IT.

Volunteers of America values cultural diversity and provides employment opportunities and social services to individuals regardless of race, creed, color, religion, national origin, ancestry, sex, sexual orientation, age, physical condition or disability. Copies of the complete Financial Statement, together with the report of our auditors KPMG Peat Marwick LLP, are available upon request. Volunteers of America-Greater New York is a charitable, nonprofit organization. Gifts and contributions are tax-deductible to the extent provided by law.