The course has given me“ confidence in my work and an interest to pursue a change in career Learner Feedback (DIY,” institute)

I am very happy with the progress I have m“ade and the confidence it has given me in plumbing Learner feed” back (New College Stamford) learner handbook

The ESFA, the organisation that exists to make better skilled and more competitive, is working in partnership with County Council on this initiative. Leading Learning and Skills. contact us Customer Service Centre on 01522 782011 or visit www.2aspire.org.uk for course information.

Find us on Facebook – under learning in Lincolnshire 30.7.2020 Use this page to note down information for your course and other things your welcome Tutor will tell you during your introduction.

and thank you for Course Title

enrolling on one Start Date

of our courses. End Date

Holiday Dates This handbook Start/End Time of Lessons contains information about Adult Skills and Family Learning Service Your Tutor’s Name the Adult Skills and will provide learning opportunities that: Family Learning Service, what you Venue Contact No • Allow you to develop your skills and can expect from us and what we confidence expect from you. Unique Learner Number • Encourage progression to further learning, volunteering and Health & Safety information Adult Skills and Family Learning employment Service staff work hard to provide The main exit from this classroom is: • Improve Employability specialist support should you require additional assistance, and a safe and • Promote the unique character of The alternative route is: supportive learning environment. Lincolnshire • Develop and promote physical and The assembly point is: mental wellbeing and social inclusion We hope you will enjoy your In this class possible hazards are: learning experience with the Adult • Support children’s achievement through the involvement of parents Skills and Family Learning Service The First Aid box is kept: and welcome your feedback. If you're interested in other learning First Aid is available from:

opportunities or fun activities that Adult Skills and Family Learning Service are school curriculum based you can Notes continue your learning experience Lincolnshire County Council,

by visiting the Learning at Home Area Office, Eastgate, Sleaford, NG34 7EB page on our 2aspire website: 01522 782011 www.2aspire.org.uk/learning-at- Customer_services@ home/. If you need this lincolnshire.gov.uk

information in a different format www.2aspire.org.uk please let us know and we will try to provide it quickly.

Community Learning

02 A Learner Support Fund is available for course related costs. Ask your Tutor for more information 03 Contents Section 1 Learner Charter/Code of Conduct In order to ensure you have the very best learning experience possible to develop Section Learner Behaviour Page 5 Section 1 - Learner Charter/Code of Conduct your understand2ing, skills and knowledge We will: Page 6 Section 2 - Learner Behaviour Section 3 Learner Support • Ensure your course is right for you.

Page 8 Section 3 - Learner Support • Provide a full course introduction. • SectiAssesso ynour ow4n learnEqingua neelityds aant thde st Diversitart of the coury se, and let you know how you are getting on during the course. Page 10 Section 4 - Equality and Diversity • SectiIf we coan, we 5will giveSa yofeu guaextra rhedilpn ifg you need it. Page 12 Section 5 - Safeguarding • Treat you with respect at all times and any information you give us will be treated in confidence. • SectiProvidoe snafe , h6ealthyHe anda slupthp oratindve le Saarnifnegt syurroundings. Page 14 Section 6 - Health and Safety • Make checks on the quality of your course. Page 17 Section 7 - Sustainability • SectiGive yooun th e c7hanceS toustai let us knnowab ilitwhayt you found particularly helpful as well as the chance to complain if you are not happy. This is your course and we are always keen to hear any suggestions you may have about how it can be improved. Page 18 Section 8 - General Information Section 8 General Information In order to help you get the most from your learning experience, you are Page 22 Section 9 - Family Learning responsible for: • SectiFollowoingn hea9lth andF samiafety lgyu iLdeliearnesn. ing Page 23 Section 10 - Learner Stories • Providing information about yourselves on the enrolment form (this information Secti is protecteon d und10er thLee Daratan Perrotec Stitorion Acte)s. Page 26 Section 11 - Family Fun in Lincolnshire • Letting us know if you need any help with your course. • Agreeing with your Tutor what you hope to learn from your course. Page 27 Section 12 - Apprenticeships Section 11 Family Fun in Lincolnshire • Completing your Memory Book or Personal Learning Record every session recording the progress you are making on your course. Page 27 Section 13 - Skills for Life • SectiTellingo ynour T1uto2r if Ayoupp hareve na ticesmedicalh cionpsdition that may affect you during your course. Page 32 Section 14 - Children’s Centres • Attending each session on time and telling your Tutor if you are Secti going oton b e a1bs3ent Skills for Life Page 33 Section 15 - Further Learning Opportunities • Respecting others’ differences, and listening to and being kind to your Tutor and fellow learners • SectiCompletionn g ho14me timeCh ailctidvriteiesn, ’wsh Ceere anptprreopsriate. Page 35 Section 16 - Volunteering Opportunities • Telling your Tutor if you have to leave a course before it finishes.

Page 37 Section 17 - Improving Employment Outcomes • SectiTellingo uns if you15 chanFgeu rtyourher ad drLessear or ntelepinghon Oep nupombertur. nities While we • Completing satisfaction surveys about your course. Page 41 Section 18 - National Careers Service make every effort • SectiFollowoinng the1 m6obileV ophonlune tecodeering of con Odupctpo agrrtueed nwiitieth yours Tutor. to make sure that the Page 43 Section 19 - Support Services information in this handbook is We want to hear from you! correct some changes may happen If ySectiou haveo anny commen17 Itms, suggesprovitionsng fo Emr imprpovloeymmentent, compliments Outcom or ecoms plaints please let Page 46 Section 20 - Useful Contacts after printing. We will tell you of us know. Please talk to your Tutor or contact the Customer Service Centre on 01522 782011, any changes that are likely to affect emSectiail Custoomen r_1serv8 iceNatios@linconlnashl irCare.gov.ueersk. Service Page 47 Section 21 - Quiz Answers you as they happen during the year. Section 19 Support Services 04 A Learner Support Fund is available for course related costs. Ask your Tutor for more information 05 Section 20 Useful Contacts Section 1 Learner Charter/Code of Conduct

Section 2 Learner Behaviour

AltShoectiugho wne try to keLeep arnerrules fo rSu leaprnporer conductt to a minimum, it is important Some very serious breaches of the Learner Code of Conduct may result in that you know w3hat we consider to be unacceptable behaviour and what happens immediate disciplinary action - usually you will be asked to leave straight away. when someone behaves unacceptably. These include: WShatecti weo expecn t4 of leaErqneualityrs is se tan oudt in Diversit the followiyng statements in this handbook: • Serious written or verbal abuse, including racist, sexist, ageist, disablist • The Learner Charter/Code of Conduct (see page 5) and homophobic abuse • SEectiqualityon St atem5 entSa (sfeeguae pager 1d0in) g • Serious substance abuse before or during a class. • Safeguarding of Vulnerable Adults Statement (see page 13) • Contravening exam, accreditation or assessment regulations Section 6 Health and Safety • Safeguarding Statement (see page 12) • Inappropriate use of IT equipment When you enrol for a course, you sign the Learner’s Declaration and you may also • Very seriously disrupting the learning of other class members veSrbectially aogrne e to7 locaSustainabil or class rules laitt yinduction. Behaviour on site and in classes • Violence against other learners, staff and volunteers is expected to be of a standard to allow effective learning to take place. Learners You also have the right to appeal at any stage of the disciplinary procedure, onS siectite anodn in cla8sses Garee nexperaectle Idn tfoo ermationsure thatn their behaviour/activity does not using the Complaints Procedure, and have the right to be accompanied by a cause offence, damage or injury to other learners, staff or property. Learners must friend or helper when attending any meetings with Managers. follSowecti anoy nre gul9ationsF amior gulidy aLearnince givenn concerningg use of equipment, smoking arrangements or car parking. As an Adult Skills and Family Learning provider, we If you think that Lincolnshire County Council has broken the Code of Conduct hope that this is sufficient to safeguard all our learners by securing a pleasant please use the Complaints Procedure. leaSrnectiing eonvni ronme10 nt.L Heoarnerwever, Storithere arees some consequences if the rules are You can also use the Complaints Procedure to raise a grievance if you feel broken. that you have been unfairly treated at any stage. Section 11 Family Fun in Lincolnshire Lincolnshire County Council’s values are underpinned by the word respect If you break the Code of Conduct which is for each other, staff and your learning environment. The Adult Skills If ySouectir Tuotonr fe1el2s thaAt yppourenticeshi are not keepingps to the agreed Code, the following and Family Learning Service actively promotes British Values of democracy, will happen: rule of law, individual liberty, mutual respect and acceptance of different 1.S ectiHe oro shn e will13 firstS dkiscusills sf orthe Lmiafetter with you, and agree with you how to faiths and beliefs. tackle the problem. 2. If he/she is not satisfied with the result, they will pass the matter on to their SectiSenioro nM an1a4ger wChilho willdr ednisc’su ssC iten wittrhe yous and see if a resolution is possible and agree further action. 3. SectiIf theoren i s no15 resoFlutionurther or im Learningprovement, orOp youportuniti do not carryes out suggested actions, the Senior Manager may then take disciplinary action. You may Sectibe giovenn in1 th6e foVllowingolunteering order: Opportunities • A verbal warning Secti• A owrnit ten1 7warnImingp. roving Employment Outcomes 4. If there is still no improvement in your conduct, or you do not carry out Sectisuggesonte d 1ac8tionNationas, the Seniol rCare Manageersr will Servic refer thee matter to a member of the Senior Management Team. The Manager will carry out further Sectiinvestoigan tio1n9s andSu discuspports it wiServith youce ands with the Senior Manager. If there is no resolution, the Senior Manager may than issue a letter asking you to leave. Section 20 Useful Contacts 06 A Learner Support Fund is available for course related costs. Ask your Tutor for more information 07 Section 21 Quiz Answers Section 2 Learner Behaviour

Section 3 Learner Support

InformationSection 4 AboutEquality Our anCoursed Diversit y Additional Learning Support We can offer additional support for maths and English. You can work at your We will provide you with free information so that you are aware of: own pace and the Tutor will agree support for you. •S ectiWhaton courses 5 youSa canfegua taker dfirst.ing If you think you need additional support in English or maths to complete your • What courses you can take next. course please speak to your Tutor. •S ectiCourseson run6 by Hotherealth organisations. and Safety Extra support can be offered to help you in class if you have particular needs • Additional learning support. due to a disability, illness or learning difficulty. •S ectiInformationon 7 on Sustainabichildcare support.lity • What qualifications are available on your chosen course Learner Support Fund •S ectiVolunteeringon 8 opportunitiesGeneral I ninf oyourrmatio local arean Financial support may be available for course related costs such as childcare, • Employability provision in your local area if you would like help to look course materials and transport to and from the venue. All requests are Sectifor workon or9 careerFami planningly Learning assessed on an individual basis. Please speak to your Tutor to find out if you are eligible. We can also refer you to partner organisations for in depth guidance if we don’tSecti offeron what10 youLe arearner looking Stori for.es Help with Additional Learning Needs If you have a disability or additional learning needs, we will do all we can to Section 11 Family Fun in Lincolnshire make any necessary adjustments. We want to help you get the most from your learning, and that means removing as many difficulties as we can. Section 12 Apprenticeships What help is on offer? Here are some examples of what we can offer: Section 13 S k ills f or L Iti fheas given me the skills and c“onfidence I need to do my • An assessment to find out exactly what your needs are. Section 14 Chil jobd roleren ’tso C theen tbreests of my ability • Dyslexia assessment. ” • Special equipment, such as braille printers or IT equipment. Feedback from a City of Lincoln Council Apprentice Section 15 Further Learning Opportunities • Extra time for assessments and exams, e.g. for people who have been “ I found the support and training given registered as dyslexic or who speak English as a second language. Section me mVassiolunteeringvely helpful .Op I hpaveortunitie gained sso • Extra help in the classroom, e.g. someone to sign or to act as a scribe. 1 6 much more confidence ” • Help with reading or writing. Section 1 7 I mp Feedrobackving from Em a Cpityl oofym Linceolnnt Outcomes If you think you need any additional support please talk to your Tutor or Council Apprentice another member of the Adult Skills and Family Learning Service.

Section 1 8 Nationa l Careers Service If we need to talk to someone else on your behalf, we will ALWAYS ask your permission first. We will also keep you informed about what is happening, Section 19 Support Services and discuss any follow up action with you.

Section 20 Useful Contacts

Section 21 Quiz Answers 08 A Learner Support Fund is available for course related costs. Ask your Tutor for more information 09 Section 3 Learner Support

Section 4 Equality and Diversity

We are committed to providing the best possible learning opportunities for allS ourecti learners.on 5 Safeguarding ToS achieveection this 6 we will:Health and Safety • Ensure staff and learners avoid acting with bias, prejudice, abuse, Sharassmentection 7or offence.Sustainabi lity • Not tolerate Bullying and Harassment. Lincolnshire County Council has a strict “No Bullying” policy. Section 8 General Information • Ensure teaching materials and resources reflect the diverse society in which we live. • SUseecti positiveon 9imagesFami of allly peopleLearni inn ourg community. • Ensure opportunities exist for all learners to develop their skills and talents. Q4 If you were in a room with 100 Section 10 Learner Stories people how many of them would • Work with learners to remove any barriers to learning and achieving by you expect to have dyslexia? providing specialist resources (subject to availability), support with Sexaminationsection 11 andFamily additional Fun learning in L incosupport.lnshire a) 14 b) 4 • Provide education and training opportunities for all, without discrimination, Equality and Diversity Quiz c) 34 Sandecti treaton learners12 A withpprenticeshi courtesy andp respect.s Q1 What is the largest ethnic minority Q5 What percentage of children in the Make sure the premises we use are accessible, safe, clean and suitable • in Lincolnshire UK have done something ‘risky’ or for purpose. Section 13 Skills for Life a) Indian anti-social online? Listen to what our learners say and recognise that people have different • b) Pakistani and Bangladeshis a) 7% ways of learning. Section 14 Children’s Centres c) Caribbean, African or other b) 57% • Embrace diversity and encourage people to maximise their potential and be black descent c) 77% Svaluedectio nfor the contributionFurther theyLearning make to O ourpportuniti community.es 15 Q6 What percentage of the population • Challenge unsuitable behaviour which offends or discriminates against Q2 What percentage of disabled are lesbian, gay or bisexual? fellow learners and/or staff. people are born with their Section 16 Volunteering Opportunities a) 2% • Make sure our staff are well trained, suitably qualified, appropriately vetted disability? b) 4% and supported so they can provide a high quality service. a) 28% Section 17 Improving Employment Outcomes b) 1% c) 6% • Provide information for learners, written in plain English. Information can c) 8% be requested in large print, Braille, other languages and audio formats. Section 18 National Careers Service Q7 Which of the following is not an aim • Regularly consult with the wider community in order to monitor and Q3 Most disabilities are associated with ? of the government’s PREVENT strategy ? evaluate the quality of our service delivery. Section 19 Support Services a) Sports injuries a) Supporting people who at risk of In accordance with the Race Relations (Amendment) Act 2000 and the b) Age being drawn towards extremism b) Raising awareness of DisabilitySectio Discriminationn 20 Us eActful (as C ontactamendeds by the Special Education Needs and c) Motoring accidents Disability Act 2001 and Equality Act 2010), we will support the various needs radicalisation of our learners to help them achieve their learning goals. Answers on page 47. c) Monitoring the activities of Section 21 Quiz Answers religious and political groups

10 A Learner Support Fund is available for course related costs. Ask your Tutor for more information 11 Section 4 Equality and Diversity

Section 5 Safeguarding

WeS ectiseeko ton provide6 Ha ealthsafe learning and Sa environmentfety by: Safeguarding Vulnerable Groups Valuing learners by listening and respecting them • Anyone who works or has contact with vulnerable groups has a duty of • Adopting safeguarding guidelines through procedures and a code care to report actual or suspected abuse. If you have any concerns please Sofecti conducton for7 staffSustainabi and volunteerslity contact the Customer Service Safeguarding Vulnerable Groups number • Recruiting staff safely 01522 782155. Our Safeguarding arrangements meet with the • SSharingection information 8 Ge nabouteral concerns Informatio with agenciesn who need it requirements of the Protection of Freedom Act 2012. and involving learners and their parents/carers appropriately PREVENT • SHavingection robust 9 AdultFami andly Children’s Learnin Safeguardingg Policies in place to create a safe and secure learning environment that promotes well-being Prevent is part of the national counter-terrorism strategy and aims to stop and security at the venue, essential for all learners and staff. You have the people being drawn into or supporting terrorism. Srightecti oton feel 1 safe0 Lwhereearner you learnStori andes it is the responsibility of all staff and Prevent operates in the pre-criminal space, so it’s about supporting learners to help achieve this. individuals and re-directing them not criminalising them. WeS ectiare committedon 11 toFamily providing Fun a learning in Linco environmentlnshire where all learners feel The Police will work together with Lincolnshire County Council to provide confident that everybody is treated fairly on their chosen learning programme. practical help to prevent people from being drawn into terrorism and violent To achieve this our learners and staff are: extremism and ensure that they are given appropriate advice and support. • SRemindedection to12 respectApp otherrenticeshi people’sp rights to safety and not to hurt or Terrorism and Violent Extremism may be related to any religion or faith or abuse or threaten to hurt or abuse others to political or environmental issues. • STaughtection by appropriately13 Skills vettedfor L iandfe monitored staff and volunteers There is no single route into terrorism and violent extremism, nor is there a • Provided with effective personal care support, where appropriate simple profile of those that may become extremists. • Given guidelines, procedures and information to address harassment, hurt Section Children’s Centres and bullying,14 and how to seek help where necessary Should you have any concerns about somebody you know then please contact • Taught by trained staff, skilled in supporting the various needs of learners Lincolnshire County Council on Sandecti whoon challenge15 Fu inappropriaterther Learning behaviour Op portunitiand languagees 01522 555367 or via email at Safeguarding Statement [email protected] If Syouecti feelo nyou 1have6 notVolunteering been treated fairly,Opp oorrtunitie if you haves been harassed or You may also contact the Police to bullied during your course, please speak to your Tutor or another member discuss your concerns on ofS theecti staffon who 17 will Idealmp rwithoving your Em complaintploym promptlyent Out andcome confidentially.s For advice on Prevent Alternatively, you can speak in confidence to the Customer Service Centre 01522 885350 or via email at on 01522 782011. [email protected] please ring Lincolnshire Section 18 National Careers Service County Council Personal Safety – Hints and tips Full information on Prevent is available on on 01522 555367 • STryecti too avoidn 1 being9 Su outpp andort about Servi andce son your own, particularly after dark the Lincolnshire County Council website: for more information. • Radiate confidence not vulnerability www.lincolnshire.gov.uk (type in Prevent in the search bar) • SAvoidectio takingn 2 0shortcutsUseful along Contact dark alleys,s through parks or wasteland. Keep to the middle of the pavement away from car doors and hedges • SOnlyecti useon well21 lit, Quibusyz roads Answers • Try to avoid waiting at isolated bus stops • Always carry some cash.

12 A Learner Support Fund is available for course related costs. Ask your Tutor for more information 13

Section 1 Learner Charter/Code of Conduct Section 5 Safeguarding

Section 6 Health and Safety

• SMakeectio sunr e yo7u foSustainabillow any Healthlit aynd Safety instructions given to you by Health and Safety Quiz b) Collect belongings and a Tutor or other member of staff. children (where appropriate) • Make sure you comply with safe working practices and use any safety c) Ignore the alarm and wait Q1. Which of the following do you Sdeectiviceson a nd 8proteGcteiven eraequipl mInefnot rmatioprovidedn. for somebody to collect you think is most likely to be the d) Find the fire and try and put • Make sure you know where fire exits are and that you know what to do in victim of a violent attack? Sanecti emerong enc9y (thFis amiwill blye coLearnivered in gthe course induction). it out a) Female over 45 years of age • Report any Health and Safety issues or concerns immediately to your b) Female between 16-24 years Q5. In your home, where should STuectitoro onr a no1t0her mLemarnerber of staStoriff. es c) Male between 16-24 years smoke alarms be installed? If you have been supplied with a Health and Safety book as part of your course a) Only in the kitchen pleSaectise takeon t ime11 to reFamilyad throu ghFun it i nin y oLurinco ownl nshirtime ande if you have any queries Q2. Is it safe to leave your bags b) One on every level of please ask your Tutor in a future session. anywhere around the floor? Section 12 Apprenticeships the house Please take note of the following areas of safety below. When you have read a) Yes c) I don’t need a smoke alarm them your Tutor will discuss the short quiz that follows with the group. b) No Section 13 Skills for Life Q6. How often should you test your 1. Do not leave things lying around unnecessarily; keep working areas and Q3. Which of the following do you smoke alarm batteries? gangways clear. Push bags under the table. Be aware of items such as chair think is most likely to attract a Sectiand taonbl e le1g4s thChilat mady rsteickn’ so uCt.en Clotsree csupboards and drawers to avoid a) Every month mugger? accidents. b) Every six months 2.S ectiCleano upn spill15s immFuedrtheriately, Learningwash hands Oaftpeportunitir using materesials and before a) A ‘hoodie’ who had had a c) Every year handling food. Wear protective clothing when appropriate e.g. oven gloves. few drinks and is strolling down the street listening to 3.S ectiAlwaoysn w a1lk 6whenVo mlunteeringoving around Opthep buortunitiilding. es Q7. What is the single greatest cause their ipod of work-related deaths in the UK 4. Do not lift heavy objects. b) Someone who has their bag a) Asbestos 5.S ectiDon’ot nsta nd1 7on cIhamirsp reotcving, to o bEmtainp itleomyms outent of Oreutachc.omes slung over their shoulder and b) Vehicle accidents is looking at what’s going on 6. Take extra care when handling scissors and knives for example pass them to c) Falls Section National Careers Service around them? others in th1e8 group, do not slide or throw items across the table. d) Electricity 7. Follow the guidelines given by your Tutor when using computer equipment. c) Someone who is striding along with their hands 8.S ectiIf thereon is a1 fir9e aSularm,pp leavorte tSheervi precmiesess immediately. Do not stop to collect swinging by their side and Q8. At what age can a person personal items. Do not collect children from crèche they will be taken out their phone and purse in have access to a Facebook Sectiseparately.on 2 Foll0 owU thsee fulTutor C ontactto the asssembly point. their inside pocket? account? 9. Be aware of where you can access First Aid assistance and note this on page 2. a) 13 10S. ectiPleaseo nin form21 youQuir Tuzto Ansr of awnyer accis dents within the session. Q4. If there is a fire alarm, b) 16 11. Lincolnshire County Council has a “No Smoking” policy. what should you do? c) 18 Have a go at the following Health & Safety quiz to find out how good a) Leave the premises Answers on page 47. your health and safety knowledge is. Talk to your Tutor if you would like immediately with your Tutor any advice.

14 SectiA Learneron Support1 LFundearner is available C forharter course related/Code costs. o Askf C youron Tutorduc fort more information 15

Section 2 Learner Behaviour Section 6 Health and Safety

Health & Well-Being Section 7 Sustainability

There is lots of evidence to WeSecti shouldon try and8 recycleGenera as muchl Info asrmatio possiblen to keep this world clean and suggest that taking part in safe and to protect the environment. Lincolnshire County Council works within new activities can improve a Sustainability Framework ensuring that, wherever possible, it is meeting the your health and well-being. socialSecti andon economic 9 F needsamil ofy Ltheear peoplening of Lincolnshire in a way that does Taking part in learning activities, not seriously impact on future generations. such as the ones promoted in this Section 10 Learner Stories brochure, has the potential to widen Sustainability Quiz social networks, improve employment Q1. What percentage of British Q3. Recycling just two glass bottles prospects and boost self-esteem. It Section 11 Family Fun in Lincolnshire grown produce is rejected saves enough energy to boil water may also improve physical health by supermarkets for its for how many cups of tea? and reduce the risks for developing Take time to relax. Excess stress Section 12 Apprenticeships • cosmetic appearance? a) 1 cup of tea depression. hormones like cortisol can be a) 5 – 10% b) 3 cups of tea The brain is like a muscle – if you harmful to the brain. Schedule Secti b) 15on – 210%3 Skills for Life c) 5 cups of tea don’t give it a regular workout, it regular periods of relaxation into c) 25 – 40% d 7 cups of tea loses tone. your week. Section 14 Children’s Centres Here are some tips to help you • Take up a new hobby. Learning Q2. How many years does it take Q4. If all of the wind around the UK improve your mental fitness. something new gives the ‘grey a single aluminium can coasts could be harnessed for • Exercise for 30 minutes every day. matter’ a workout and builds Secti to deocno mp1ose5 ? Further Learning Openerpogrty,u hnitiow emsuch of our energy Physical exercise delivers oxygen to neural pathways in the brain. Visit a) 20-40 years needs could be met by this source the brain. This can help to improve www.2aspire.org.uk to find out Secti b) 60-8on 0 1ye6ars Volunteering Opportualoneniti?es about courses delivered locally in your memory, reasoning abilities c) 80-100 years a) None of our energy needs Lincolnshire. and reaction times. Secti d) 10on0 -12107 yeaIrms proving Employm entb) A llO outf oucomr energesy needs • Read often and read widely. • Actively manage your health. c) Double our energy needs Keeping an active interest in the Conditions such as diabetes or d) Three times our energy needs world around you will help to heart disease can affect mental Section 18 National Careers Service exercise your brain and improve performance if not diagnosed and Answers on page 47. your mental fitness. Visit your local treated. Have regular check-ups Section 19 Support Services library to browse the wide selection with your doctor to prevent future of books on offer. problems. Section 20 Useful Contacts • Boost your levels of vitamin B. Eat • Engage in stimulating conversations.Talk to friends and plenty of wholegrain cereals, leafy Section 21 Quiz Answers greens and dairy foods. Vitamin B is family about a wide range of topics. essential to brain health. This gives your brain an opportunity to explore, examine and enquire. • Challenge your intellect and memory. Stretch yourself mentally • Exercise your brain with others. by learning a new language, doing Watch, question and answer game the cryptic crossword or playing shows and enjoy the competitive chess. This is important for brain spirit. Involve the family in regular health and good for your social life. games to test their general knowledge.

16 A Learner Support Fund is available for course related costs. Ask your Tutor for more information 17 Section 7 Sustainability

Section 8 General Information

QuaSectility Improvemenon 9 Ftamis ly Learning Compliments, Complaints and Comments We need to check the quality of our courses and your feedback helps us to do If you have any compliments and/or comments you would like to make about this. We may ask you verbally for feedback or ask you to fill in a questionnaire. Section 10 Learner Stories your course please talk to your Tutor or contact the Customer Service Centre on Your Tutor will discuss with you how well you are progressing against the 01522 782011, email [email protected]. targets you set at the beginning of your course. From time to time a member of Section 11 Family Fun in Lincolnshire We aim to provide a good standard of service but sometimes things go wrong. the Adult Skills and Family Learning Team will come into your class to observe We will sort things out quickly and effectively. Please talk to your Tutor or another your Tutor. This person may also want to talk to you and look at work you have member of the Adult Skills and Family Learning Team if you have any problems. prSodectiucedo.n 12 Apprenticeships If you are still unhappy, you can get a leaflet called “How to Complain” RecordSecti Koeenpi ng,13 ConSfikdenillsti faorlity L ainfed Data Protection from Customer Services Centre on 01522 782011, We have to record some information for the Education and Skills Funding email [email protected] or you can log the complaint electronically via our website at www.lincolnshire.gov.uk. AgSeectincy wohon funds oChilur courdrsees,n ’ans dC ween twillre sask you to fill in some forms during your co1ur4se. The Unique Learner Number WSe ectiwill oonnly sh1a5re thFisu infrtherormat Learningion with the EOdupportunitication and Skilles s Funding What is the Unique Learner Number (ULN)? Agency and any other learning provider you enrol with, and will keep data The ULN is a personal 10-digit number, which will remain with you throughout about you confidential from any other party. If you want to find out what your life, like your National Insurance (NI) number. infSoectirmatoionn we1 h6oldV aoboutlunteering you, or wa ntOp apnyo frtunitiurther detaes ils, please see the General Data Protection Regulation (GDPR) section on page 21 The ULN will only be used to pull together educational information and will Section 17 Improving Employment Outcomes enable you to view your record online and ensure it is accurate. It will be used by Attendance Policy for Learners government agencies that have responsibilities for education. PleSaectise tryo tno at1te8nd allNationa sessions la ndCare arriveers on Servic time. e What is the benefit of having a ULN? If you can’t get to a session you should ring the The ULN will link together all of your learning experiences, exam results and contact number given to you on Page 3 to let Section 19 Support Services qualifications into an online learner record. your Tutor know. If you do not attend regularly we will try to contact you. A central record of learning and achievement means you won’t have to fill in If Swectie canonnot sp2e0ak toU you,seful and C doontact not s forms and produce evidence before you move on to another course or job. know why you have not attended, you It will also make it easier for you to get good advice and guidance about willS ectibe withond ra2w1n froQuim thez Ans courwseer s education and training opportunities. after you have been absent for three What information is used? sessions in a row. There is no new information required other than that given on the enrolment Cancellation of Sessions form. The core pieces of information used to get your ULN are your first name, If a session is cancelled we will family name, date of birth and gender. We will obtain your ULN by sending your endeavour to let you know. enrolment information to a central registration point. Before you can receive your Replacement sessions will be arranged. ULN some form of identification verification will be required. YourSecti Tutoron will1 be abLlee taro advnerise Cyoharteru on this./C Tohedree is of sp Cacoe nond upacgte 2 of this handbook to record your ULN when it is known. Section 1 Learner Charter/Code of Conduct Section 2 Learner Behaviour

18 SectiA Learneron Support2 LFundearner is available Behavio for course relatedur costs. Ask your Tutor for more information Section 3 Learner Support 19

Section 3 Learner Support Section 4 Equality and Diversity What will the information be used for? General Data Protection Regulation (GDPR) 2018 The main use we make of every learner’s information is to get funding for Background: Everybody working in the Adult Skills and Family Learning Service your education and to enter you for qualifications and get the results back. is affected by the GDPR which regulates data protection and privacy for all individuals within the European Union. Under this Regulation, Lincolnshire We also use it to see if there are services or opportunities available that may be County Council is the controller of the data you provide. of benefit to you. We already do this. Having a ULN will just make it quicker and easier. In accordance with our Safeguarding Policy, only appropriate Adult Skills and Family Learning Service personnel have access to personal data, and strict Do learners have to give consent? guidelines apply to its processing. A ULN is required to provide government funded education so learners will not be Your personal information is used by the Department for Education (DfE) to able to refuse having a number, but they can opt out of sharing their data with exercise its functions and to meet its statutory responsibilities, including under others if they choose. If learners do opt out of sharing, they may find that they end the Apprenticeships, Skills, Children and Learning Act 2009 and to create and up filling in longer forms again each time they move on to something new, and maintain a unique learner number (ULN) and a personal learning record (PLR). that their achievements and needs are not fully recognised by the Your information will be securely destroyed after it is no longer required for new institution. these purposes. Do I have to have a ULN? The information you provide may be shared with other partner organisations for Learners can opt out of sharing their data by completing the Data Sharing Notice, purposes relating to education or training. please see the Tutor or contact the Learner Record Service Further information about Helpdesk on 0845 6022589. use of and access to your Can other people access my information? personal data, and details Thank you so of organisations with “ mu ch for the lessons. The law already guarantees that every learner’s whom the data is regularly It has changed my life. I am personal details are handled securely and shared are available at: not so scared of the Internet now. sensitively. A learner’s information will only It has made so much difference to us. be passed on to people with a legitimate https://www.gov.uk/help/ I can’t thank you enough. You took reason, such as exam boards, schools or privacy-policy my fears away and I am really colleges that they want to move to and The Adult Skills and Family enjoying using the Internet. Brilliant. ” the government agencies who have Learning Service’s privacy iPADs for the terrified learner feedback responsibilities for education. notice outlining how it applies How do I find out more? data protection principles to Thank you for all your help and processing data is available at “pat ience, you changed my life To find out more about information www.2aspire.org.uk for the better. I have now including how to opt out of data learnt to trust again. sharing, please ask your Tutor. Learner feedback ”

20 A Learner Support Fund is available for course related costs. Ask your Tutor for more information 21 Section 8 General Information Section 9 Family Learning

Section 9 Family Learning Section 10 Learner Stories

FamilySecti Learningon 1 0coursesLearner offer free, Stori fune s HardSecti workon reaps11 Fami successly Fun in Lincolnshire learning for parents, carers and children to learn together. Angela is a very committed and hardworking learner and juggles her own learning Section 11 Family Fun in Lincolnshire alongsideSectio hern family12 lifeApp andre work.ntices Shehip hass 5 children ranging in age from under • All courses are FREE 2 to 20+ including one child with autism. Angela has 100% attendance on her • Wide choice of courses available Family ESOL course and is really dedicated to improving her own skills. She always Section 12 Apprenticeships completesSectio nher homework13 Skill ands f otakesr L ianfe active part in taught sessions, being fully • Helps you support your child with engaged in the lesson and supporting other learners very well. Srectieadinog,n writing aSndk illsthe n faortio nLailf e Section 14 Children’s Centres curriculum 13 Since lockdown in March, Angela has started a new job at a local care home • Opportunity for quality time and has also had to support her children with their school work. Alongside Swiectith yoonur famil14y Children’s Centres thisSecti Angelaon has 1 completed5 Furth aller her Lear weeklynin ESOLg Op tasksport whichuniti eiss an incredible • Builds confidence in you and your child effort considering the huge strain on her from home-schooling her children alongside working in the care home. • SFectiun aondn inf1orm5 ativFeu!rther Learning Opportunities Section 16 Volunteering Opportunities Family Learning courses include: The course has helped Angela to improve her confidence in social and work Section 16 Volunteering Opportunities situations.Section Her 1improved7 Imp confidenceroving Em hasp lenabledoyment her O tout becom successfules at • Family Fun Outdoors gaining employment. Her Tutor commented: • Learning through Play • SLectiet’s Taonlk 17 Improving Employment Outcomes "I amSecti incrediblyon 1 proud8 Natio of Angela!nal Car Sheee worksrs S reallyervic harde and is keen to improve her own English skills so that she can help her children more effectively with • Family Crafts theirSecti schoolon work19 andS uhelppp othemrt S toervi assimilateces into British culture. I am • SFectiamiloy nFu n w18ith FoNationalod Careers Service delighted that her hard work has been successful in gaining employment" • Family Science • SKectieepiongn up1 w9ith thSue ppchilortdren SICeTrvices Re-trainingSection 2as0 a resultUsefu ofl C Covid-19ontacts • Grow Your Own Sue, a bus driver from Louth, was furloughed as a • SListeningection to2 Children0 Useful Contacts resultSecti of oCovid-19n 21 andQui spentz A nssomewer ofs her time • Family ESOL retraining. Sue has provided the following Section 21 Quiz Answers feedback on her online experience with CLIP, one Family Learning in Action of the council's Learning Providers. Our Family Learning tutors are experts at "I haven’t studied in over ten years and found the suggesting activities to do together and have created prospect daunting at first but after the initial chat some short video clips to show you their chosen fun-filled with the team I felt ready for the challenge. When I logged activities. Whether you want to find a fun way to teach maths multiplication or want on to the course for the first time I clicked on everything so as to familiarise myself ideas for outdoor learning in your garden or view some recommended websites, we withSecti the ocontent.n 1 DuringLear myner course Charter I found/C theod eworkbooks of Cond easyuct to read and can help. Please visit our Family Learning in Action page on our 2aspire website to understand and the questions straightforward. My tutor is only a phone call or text view these wonderful resources: https://www.2aspire.org.uk/family-learning-in-action/ Section 1 Learner Charter/Code of Conduct messageSecti oawayn and2 sheLe hasarn helpeder Be whenhavi oI’veur reached a stumbling block. She’s very What our learners say about Family Learning: approachable and easy to talk to. I recommend using CLIP as an online method of learning as I can access my course materials at any time day or night which suits me “ThisSecti courseon has2 madeLearner me realise Behavio how importantur it is to listen to my child Section 3 Learner Support properly. Hearing their needs and feelings gives them confidence, helps with better than classroom based tuition, CLIP is available 24/7 so if I haven’t completed their speech and social life. I have become a more understanding mum to my my course by the time I have to go back to work I can continue when I get home in childrenSectio asn a result3 ofLearner this course” Support theSecti comforton of my4 home"Equality and Diversity

22 SectiA oLearnern Support4 E Fundquality is available an ford course Diversit related costs.y Ask your Tutor for more information Section 5 Safeguarding 23

Section 5 Safeguarding Section 6 Health and Safety 'Getting back into work' Mental Health for men! Julie was claiming Job Seekers Allowance and enrolled Callum was introduced to the centre by a friend during Summer 2019. Through on a Level 1 computerised Book Keeping course attending Riverside Training Centre's regular Coffee Club, he was subsequently delivered by 3 Counties Accounts Training Service introduced to a variety of courses. Callum was feeling a bit down and low in (3CATS). Julie attended this training to see what she could confidence, so the appropriate courses were recommended to him. He has since do in terms of updating and increasing her existing knowledge completed MENtal Health, Body Talk, Find Your Mojo and Boost Your Self Esteem. and skills, especially in relation to SAGE, to enable her to get back into work. Callum’s motivation was that he wanted to learn more about mental health for himself and those closest to him. As a result of attending and completing these Upon completion of the course, and having passed 2 test papers, Julie courses, Callum’s confidence, self-esteem and self-worth gradually began to commented that "after 35 years working in accounts, the course had proved to grow. He also became better able to cope in social settings. Callum has cited her that she did know how to use SAGE!". MENtal Health as having the biggest impact on him. He found it incredibly Having been successful in her studies, Julie then took the opportunity to speak to rewarding to learn more about the experiences of his peer group. The realisation the course tutors and other learners, about interview skills, techniques and the that he was not alone with his struggles and no longer needed to be affected by sort of questions she ought to ask at an interview. the stigma often associated with men experiencing mental health difficulties gave him an immense sense of freedom. The outcome for Julie was very successful. She subsequently got an accounts job at 'Mobility & Lifestyle' where she will be working some days at the office, others During his time at the Centre Callum was initially invited to volunteer at at home which gives her control over her work / life balance. Gainsborough Food Bank. This lead to him becoming involved with, and ultimately volunteering on their Pathways to Wellness programme which supports A very positive outcome! people experiencing mental, emotional and social health difficulties. During this period Callum’s confidence and self-esteem skyrocketed. When an opportunity Going from Strength to Strength arose to apply for an apprenticeship Callum jumped at it. In January 2020, he was Teena has recently moved into the area and has completed several short thrilled to learn that he had successfully got the job! Callum is now thriving in his courses in Positive Motivation and preparing for work at First College to build new role and constantly eager to learn new skills and take on fresh challenges. He up her confidence and meet other people which she did this through First is proving to be a highly valuable member of the team. College's employability team. In Callum’s own words, “Coming to the Centre has made such a Teena completed the Food Safety and Allergen Awareness Courses at First difference to my life! I can do more now than I ever College and enjoyed these so much progressed to the Level 2 Professional could before, both at home and at work. I am Cookery Course. Through hard work and commitment Teena has put financially better off which makes a huge together an excellent portfolio of work and her cooking skills have developed difference. Attending the courses and Without the support I’ve to a high standard. volunteering on both the Food Bank and Pathways helped me to see that ” received through the On the Level 2 Professional Cookery Course Teena was given the opportunity to everyone can struggle at some point in centre I doubt very much do some work experience in First College's school meals kitchen which boosted their life. But, through accessing the that I would have this her confidence, team work and communication skills and looks great on her CV. right support, anyone can overcome job today. Thank you As a result of this Teena was offered employment over the summer season in their personal barriers. Without the Riverside Training. support I’ve received through the centre I . Unfortunately, due to Covid-19 Teena was unable to start her seasonal Learner feedback ” employment but has been successful in transferring the skills learnt at First College doubt very much that I would have this job to a local Retail Employer and has secured employment with a Supermarket today. Thank you Riverside Training " Chain. Teena is delighted with the outcome of her studies at First College.

24 A Learner Support Fund is available for course related costs. Ask your Tutor for more information 25 Section 10 Learner Stories Section 11 Family Fun in Lincolnshire Section 4 Equality and Diversity Section 11 Family Fun in Lincolnshire Section 12 Apprenticeships ApSectiprenticoesnhi ps5 providSae foeppguaortunrdiitinesg to both the Apprentice LincolnSectishireon ha1s 2an aAbundanpprenticeshice of placeps sto go with the family, from country parks and sandy beaches to spectacular halls anSectid the Emplon oye13r andS kiarell isn cfreaorsi Lngifley recognised as the and living museums. goSectild standaron d in6 worHek-baaselthd l eaandrning Sa inf emtany y industries. DSidecti youo knn ow1?3 LincolnSkills Ca fsortle waLifse built by ApSectiprenticoeshn ip1s 4give Cashpiirlidngre pron’sfess Ceionnaltrse thes real William the Conqueror in 1068 and is home to woSectirld experoni enc7e theSy needustai ton geabt ilitthey edge in onSeecti of thoen m o1st4 impChilortandt rheistno’rsical C endocumtresents buSectisiness.on 15 Further Learning Opportunities in the UK – the Magna Carta, which was the Apprentices learn in the workspace, building very first document to set out the Law as we Section 8 General Information Section 15 Further Learning Opportunities upSecti work obasen d1 k6nowVleodlgeu natende srinkills,g g Oainppingortu nities know it today. Recently renovated the qualifications and earning money all at the fantastic Lincoln Castle has plenty to offer saSectime timoe.n M os9t of theFa trmaiinlying L earis ‘onn thineg job’ faSmilieectis lookion n1g 6for aV gorlunteeringeat day out. Opportunities – wSectiorkingo nw ith1 a7 mentorImp toro lvieanrng j oEmb-sppecifiloycm ent Outcomes To find out more visit: www.lincolncastle.com skills at your place of work. Additional skills and Lincoln Castle, Castle Hill, Lincoln, LN1 3AA Section 10 Learner Stories knSectiowledgoen are providNatioed by an caollle Carge oree worrs k-Sbearvicsed e TeSl:ecti 01522on 7820417 0Improving Employment Outcomes 18 leaSectirning otrani nin1g1 provFamiider. ly Fun in Lincolnshire Section 18 National Careers Service ToSecti find ooutn a bou19t AppSruentppicoeshrtip Sservi in Lincceoslnshire please visit: Did you know? Over 2,180 seal pups were born off the Lincolnshire Coast in 2019. Every November and December, the seals give birth to their pups near the wwSectiw.apoprnent 1ic2eshipsApp.orerg.nuticesk hips saSnectid dunoesn: a 1w9ildlifSue spppectortacle Swheichrvi catetrascts visitors from across the UK. For Section 20 Useful Contacts more information on viewing seals at Donna Nook Section 13 Skills for Life Visit:Secti wwown.lincst 20rust.Uorsefulg.uk/na Coturen-rtacteservses/donna-nook/viewing-seals-donna-nook Section 21 Quiz Answers Donna Nook National Nature Reserve, Would you like to improve your letter writing, feel more confident with spelling Section 14 Children’s Centres MarSectish Lane,on 2Do1nnQuia Nooz Answk, Louther, sLN11 7PD Tel: 01507 526667 and completing application forms? Would you feel happy if you could check and manage your money, understand percentages and help your children with their homework? Did you know? Lincolnshire has over 50 miles of Section 15 Further Learning Opportunities coastline, with fantastic family –friendly, Functional Skills qualifications in English sandy beaches, tranquil nature reserves Section 16 Volunteering aOndpp maortuths natiti Leveesls 1 and 2 are available and great seaside resorts from learning providers across the county. Visit: www.visitlincolnshire.com/content/coast Section 17 Improving EmCoursployems aentnd q uaOutlificacomtiones sare free! You’ll Did you know? Scampton, in Lincolnshire receive lots of help while is home to the Red Arrows, you learn. the famous RAF Aerobatic Team Section 18 National Careers Service Visit: www.raf.mod.uk To find out more contact the To find out about other great family things to do in Section 19 Support SNerviationceals Careers Service on: 0800 100 900 Lincolnshire Visit: or visit their website: www.nationalcareersservice.direct.gov.uk www.daysoutwithkids.co.uk/lincolnshire/2 Section 20 Useful Contacts www.visitlincolnshire.com/content/see-do If you think you need additional support in English or maths to complete your course please www.kidsdaysout.co.uk/kids-days-out-england/lincolnshire.html Section 21 Quiz Answers speak to your Tutor. www.lincolnshire.org/5-free-days-lincolnshire

26 A Learner Support Fund is available for course related costs. Ask your Tutor for more information 27 Digital Literacy Maths 4 Us The Internet has become a major part of many people’s lives. As more and We use maths every day, whether at home, at work or at the shops. Help is more businesses and support services move on-line, the need to understand available to improve your skills. how to use the internet has become essential. Digital Literacy, the term used to Learning maths as an adult is different to how you learnt it at schools – maths describe these skills, is now being offered by many learning providers either as a can help you make your money go further, plan for the future, give you the separate course or as part of other courses. confidence to help your children with their homework and strengthen your • Apply for benefits, your car’s tax disc or your TV licence; job or promotion prospects. Improving your maths is infectious: children, • Make telephone or video calls to friends anywhere in the world; grandchildren and friends will learn from you. Order your shopping to be delivered to your door; • An estimated 1 in 4 adults in England do not have the basic maths skills • Share photos, thoughts and ideas with friends or likeminded people; needed for everyday life. If, like thousands of others, you feel your maths skills • Promote yourself, find and apply for jobs; and are holding you back, then there is help available. Maths4Us helps people to • Learn, develop and gain a qualfication. improve their maths skills. For free resources check out A lot of people are put off getting online because www.learningmathsonline.ac.uk they think it will be too complicated or they are VAT the easy way worried about the dangers associated with At the moment VAT is 20%. There are a lot of ways to work this out; here’s it. If you have children it’s useful to talk to one of them. them about their online habits and learn e-safety together. First find 10% You do this by dividing the total by Think carefully about what • 10. (10% is one tenth of 100%) information you share and where; Absolutely fantastic. for example do you put when you’re on Then multiply by 2 “T hi s course did help me holiday on your social networking site, do you share (20% is twice as much as 10%) to make my mind up about Section 1 Learner Charter/Code of Conduct your birthdate with people (who could use it to steal your identity) and do Here’s an example: the starting of a new business. It gave me the confidence that you use the same password for everything? The plumber’s bill I needed. Thank you so much. • SeMakctie sounre yo1u knowLe howarner to a Cccharteress online/C fiodenanc eo (fy ourCon bandukc ort loan comesSecti too n£140 2 beforeLear ner Behaviour ” company) securely, so you don’t accidentally give the details to a website VAT, how much will his Learner feedback (ESH) Seprectitenodinng to2 be yLourearner bank; Behaviour finalSecti billo be?n 3 Learner Suppor t I found this course to be well • Use in-built privacy settings to protect the information you need to “ structured, interactive and very First divide £140 by 10 keep safe; informative. The tutor made sure Section 3 Learner Support to Sectifind 10%on 4 Equality and Diversit wey understood everything did • Ensure your computer security software is up to date; and 140 ÷ 10 = 14 in a fun and interesting • Be aware that some websites or devices may share information Section 4 Equality and Diversity DoubleSecti thison to give5 20%Saf e guarding manner (such as your location) without you realising it. 14 x 2 = 28 Learner feedba”ck (Soteria) Visit www.getsafeonline.org for more advice on staying safe online. Section 5 Safeguarding AddSecti this oonn to give6 youHe thealth final and bill Sa fety Please visit www.2aspire.org.uk/learning-for-digital-skills/ to find out £140 + £28 = £168 aboutSe ctifreeo onlinen digitalHealth skills courses, and Sa orf alternativelyety browse the course Section 7 Sustainability offer to find a digital6 skills course taking place near you.

28 SectiA Learneron Support7 SustainabiFund is available forlit coursey related costs. Ask your Tutor for more information Section 8 General Information 29

Section 8 General Information Section 9 Family Learning Digital Safeguarding Adult Skills and Family Learning Qualifications Computer skills are vital to access employment and are classed as an essential A number of Community Learning as well as Family Learning courses offer skill for life. Internet use for work, home, social and leisure activities is expanding the opportunity to gain a nationally recognised qualification at a level to suit across all sectors of society as is the use of new technologies that enable easier you. These qualifications may be portfolio based and completed throughout communication and sharing of information. All of these have the potential to your course, or exam based with an assessment being taken at the end of your enhance our daily activities but may equally present challenges to us all in terms course. Please ask your Tutor for more details. of keeping ourselves safe. Learners will be encouraged to access various technologies in sessions and in (full version available upon request) some independent research and therefore expected to follow the Lincolnshire Access to Fair Assessment Policy County Council’s (LCC) Acceptable Use Policy (AUP) for learners and staff. The Adult Skills and Family Learning Service provides fair access to assessment for all learners on qualification courses. Assessments will be carried out in Learners’ Responsibilities accordance to the requirements specified by the relevant awarding bodies and We expect Learners who take part in Lincolnshire County Council IT, Digital Skills the Joint Council for Qualifications (JCQ). or Online Learning courses to follow the guidance and their e-safety The LCC Access to Fair Assessment Policy applies to all accreditation courses responsibilities as outlined below: offered by the Community Learning Service, and its Contracted Providers where Learners should fully participate in e-safety activities and report any suspected applicable. misuse of the internet to a member of staff. This policy relates to: • Fair Assessment Learners & Staff are expected to: • Reveal their personal details or • Behave in a safe and responsible passwords • Internal Assessment manner • Visit websites that are offensive in • Arrangements for Candidates with Special Access Requirements • Treat equipment with respect any way • Candidates who may require reasonable adjustment • Use chat rooms or newsgroups • Be polite and not use e-mail, social (unless asked for educational use) media or blogs etc to make negative • Download anything inappropriate or LearnerSectio nAppeals 1 LProcedureearner Charter (full version/Cod availablee of Co nuponduc trequest) comments, bully or insult others install any programs This appeals procedure relates to all accredited courses offered via the Adult • Use the resources only for • Download Apps that are not for Skills and Family Learning Service educational purposes Section 2 Learner Behaviour education purposes. The Adult Learning & Skills Manager is responsible for the management of Learners & Staff must not: • Photograph any other person without apSectipeals aonnd will3 disseminatLearneer inf oSrmatioupporn, tupon request, to all candidates about • Use someone else’s login details or their consent. the appeals procedures. share your own Breaching these Rules may lead to: • Have any inappropriate files ApSectipeals sohnou ld 4be madEqeua in lwityriti anng dw ithiDiversitn 10 woyrking days of receipt of results (e.g.copyrighted or indecent material) • Withdrawal of use of LCC to the Adult Learning & Skills Manager. The letter should contain the details of • Attempt to circumvent or “hack” technologies. the complaint, which qualification it relates to and the reasons for the appeal. any systems • Temporary or permanent prevention TheSecti lettero snh ould5 be Sseanft etogua ther Adultding Learning & Skills Manager • Use inappropriate or unacceptable of access to the relevant pages on at the address provided on page 2 of this handbook. language the Internet Section 6 Health and Safety

If you have any concerns regarding information that you find on the internet you Section 7 Sustainability can report any findings through the following sites: www.ceop.police.uk www.thinkuknow.co.uk www.parentzone.org.uk Section 8 General Information

30 A Learner Support Fund is available for course related costs. Ask your Tutor for more information Section 9 Family Learning 31

Section 10 Learner Stories Section 13 Skills for Life Section 14 Children’s Centres

Section 14 Children’s Centres Section 15 Further Learning Opportunities

LinSecolctinshoirne Children’Fs uCertherntres o Learningffer services and Op activitiesportuniti fore alls families and TheSecti aim ofo nth es1e 6partneVorslhuipsnte is etoring impr oOvep apoccesrtus ton itielearnsing, increase the carers with childr15en from birth to five. number of learners and enrolments and provide high quality, value for money learning opportunities. TheSere ctiareo Childn 1ren’6 s CVenolunteeringtres in most co mmunitiesOpportuniti acrosses Lincolnshire which are Section 17 Improving Employment Outcomes places where families with children aged 0-5 can receive a range of services, Adult Skills and Family Learning Service continues to deliver Family Learning, but all depending on the needs of the community. other courses are offered via commissioned providers. Partners change each Section 17 Improving Employment Outcomes yearSecti and oinncl ud1e 8furthNatioer educnataionl Car collegeerses, scho Seorvicls ande community based Any adult caring for a child can access services at centres. This includes providers. This approach ensures that there is a wide range of learning grandparents, fathers, foster carers and childminders. Section 18 National Careers Service opportunSectioitnies acr19oss tSheu cpopuntorty, gSiverviing moceres choice for our learners. You’re welcome at any children’s centre, they offer a fantastic variety of activities, To find out more about our partners please go to the Adult Skills and Family freSee dctiropo in ses1si9ons, Suandpp heortlpful S seervirvicesce. s LearnSectiing oServn ice2 w0ebsUsite atef wuwwl C.o2aspntactire.osrg.uk and follow the Learning Partners Some centres provide services in one location, while others provide services in link at the bottom of the page. Information is also in the Grow Adult Learning community halls, libraries and other places that are easy to access. broSectichure owhn ich can bQuie obzta inAedns frwomer vasrious community venues from August Section 20 Useful Contacts onwards. Conta2c1t details of our Learning Providers’ are detailed below All centres offer: for your convenience. • Child and family health services Section 21 Quiz Answers To find out more about the courses available in your area • Advice and information for families please call 01522 782011 or go to www.2aspire.org.uk. • Childcare and early education Lincolnshire County Council Learning Providers • Support for parents on a range of issues 1st Care Training First College • Training and employment advice UnitSecti 1 Paxmanon Road,1 King’sLear Lynn,ner PE30 Charter 4NE /CFirsto College,de of C19o Idandu Road,ct Skegness, PE25 2AR • Outreach services to children and families not attending the centre. Tel: 01553 777152 Tel: 0800 0192722 Each centre will offer additional services and activities Website: www.1stcaretraining.org.uk Website: www.firstcollegelincs.co.uk Section 2 Learner Behaviour according to the needs of the community. Abbey Access Training Company Gainsborough Trinity Foundation

These can include: Arboretum Lodge, Monks Road. Lincoln. LN2 5HU Roses Sports Ground, North Warren Road, Section 3 Learner SupportGainsborough, DN21 2TU • parent and toddler groups Tel: 01522 801556 Website: www.abbeyaccesstraining.com Tel: 07342 881774 • baby massage sessions Section 4 Equality and DiversitWebsite:y www.gainsboroughtrinityfoundation.com • messy play sessions Boston College Skirbeck Road, Boston, PE21 6JF College • baby clinics run by health visitors Tel:Secti 01205on 313218 5 Safeguarding 17 The George Shopping Centre, • toy libraries and sensory rooms Website: www.boston.ac.uk Grantham NG31 6LH. Tel: 01476 400274 • lone parent support groups Community Learning in Section 6 Health and Sa fetyWebsite: www.grantham.ac.uk • twins and multiple birth support groups Partnership (CLIP) and many more! All centres involve parents in 8 QueenSecti St,on Market 7 RasenSustai LN8 3EHnability Lincoln Pelican Trust planning their activities, and they give you the chance Tel: 01673 843489 20-22 Crofton Road, Allenby Industrial to make new friends and share experiences. Website: www.cliplearning.com Estate, Lincoln, LN3 4NL Section 8 General InformatioTel:n 01522 513533 To find your nearest Children’s Centre look online at: ESH Consultancy & Training Ltd Linden House, Stainton By Langworth, Website: www.pelicantrust.org www.lincolnshire.gov.uk/parents/family-support/childrens-centres Lincoln,Secti LN3on 5BL Family Learning Or call the Family Information Service on: 0800 195 1635 9 Tel: 01673 861838 Community Website: www.eshconsultancy.co.uk 32 A Learner Support Fund is available for course related costs. Ask your Tutor for more information Section 10 Learner Stories 33

Section 11 Family Fun in Lincolnshire Section 15 Further Learning Opportunities

Section 16 Volunteering Opportunities

Grimsby Institute Soteria Solutions WhySecti volunteer?on 17 Improving Employment Outcomes Heath Road, Skegness, Lincs., PE25 3SY Acacia House, Rainwalls Lane, Sutterton, Do you have time to spare and Tel: 01754 761867 Boston, PE20 2ED Mark is an excellent Website: www.lincsrc.co.uk Tel: 0845 3038635 wouldSecti likeon to 1gain8 newNatio skills?nal Car eers Service “tea cher who explains Maths Website: www.soteriasolutions.co.uk Would you like to meet new people,

Linkage Community Trust

makeSecti greaton friends19 Sandup pmakeort Sa ervices in an interesting way and

Toynton Hall, Toynton All Saints TaylorITEX difference has lots of patience. I have

Spilsby PE23 5AE “ Black Sluice Lock Cottages, 1 South Forty Foot Bank, to others? Tel: 01754 761867 gained a lot of confidence Road, Boston, PE21 7RA Section 20 Useful Contacts Website: www.linkage.org.uk doing this course Tel: 01205 360800 Why not try volunteering? New College Stamford Website: www.tayloritex.co.uk Section 21 Quiz Answers Learner Feedback (CLIP) Drift Road, Stamford PE9 1XA There are as many reasons why Tel: 01780 484300 The EBP people volunteer as there are benefits in Website: www.stamford.ac.uk Welton House, Lime Kiln Way, Lincoln, LN2 4WH volunteering. These range from building Tel: 01522 574100 up your self-confidence and meeting new RHG Consult Limited Website: https://the-ebp.co.uk The Stables, Marston Trussell, people, to trying something new and making a Market Harborough, LE16 9TY Three Counties Accounts Training Service difference to the community you live in. For some, Tel: 0345 6039311 Office 9, Unit 20, Springfield Business Park, volunteering can be a route to employment, or a chance Website: www.rhgconsult.co.uk Caunt Road, Grantham, NG31 7FZ to try something different which may lead to a career change. Tel: 07860 927635 Training and supervision will be given for all volunteering Riverside Training Services Ltd Website: http://3cats.org.uk opportunities Office Unit 2, First Floor, Britannia

House, Marshalls Yard, Beaumont Street, Train4 Gainsborough DN21 2NA Greetwell Place, Lime Kiln Way, Lincoln, LN2 4US ‘Feel valued, gain new skills and have fun!’ Tel: 01427 677277 Tel: 01522 420247 Ask your local library or museum if there are Website: www.riverside-training.org.uk Website: https://train4.me.uk any volunteering opportunities available. Volunteering opportunities Seagull Recycling A wide variety of volunteering The ECO Centre, Off Richmond Drive, opportunities are available from Libraries: Skegness, PE25 3TH helping out in your local school/ Tel: 01754 765746 library/museum, working with 01522 782010 Website: www.seagullrecycling.org.uk children and the environment, Heritage sites: Skegness College working with a local charity and supporting and befriending families. of Vocational Training 01522 782040

2a Wilford Grove, Skegness Lincs, PE25 3EZ How do I find out more?

Tel: 01754 610620 Contact your local Volunteer

Website: www.skegnesscollege.co.uk Centre and they will tell you about Skills 365 volunteering opportunities in your 8 Saxon Close, Lincoln, LN2 3RN area. You can also find out about volunteering opportunities from Tel: 01522 275 033 your learning provider. Website: www.newskills365.com

34 A Learner Support Fund is available for course related costs. Ask your Tutor for more information 35 Section 16 Volunteering Opportunities

Section 17 Improving Employment Outcomes

Volunteer Centres AdultSecti Skillson 1and8 NatioFamilyn aLearningl Careers – workingService to improve employment outcomes Lincolnshire Community TheSecti Adulto nSkills 1 and9 SFamilyupp oLearningrt Servi Serviceces promotes and delivers a wide and Voluntary Service: Volunteer Centre Services: range of learning opportunities to help people who are not in employment, www.lincolnshirecvs.org.uk www.voluntarycentreservices.org.uk educationSectio nor training20 Us toef developul Co thentact skillss to gain employment and become ‘job ready’, supporting the needs of employers and learners in Lincolnshire, Head Office, Boston VCS both now and in the future. The Adult Skills and Family Learning Service also c/o Boston Borough Council Municipal Buildings, 26 Carre Street, Sleaford, NG34 7TR Section 21 Quiz Answers delivers provision which will allow you to develop new skills to support future West Street, Boston, PE21 8QR Tel: 01529 308450 career changes. Tel: 01205 510888 Email: northkesteven@ Our courses will give you opportunity to develop key personal skills, qualities Email: [email protected] voluntarycentreservices.org.uk and attitudes required by employers as well as help you progress on your Lincoln chosen course. c/o South Kesteven District Council, Room 024, c/o City Hall Beaumont Fee Lincoln, These can include: St Peter's Hill, Grantham, NG31 6PZ Lincolnshire, LN1 1DF Tel: 01205 510888 Tel: 01522 551683 • Work and life experience • Organisational skills Email: [email protected] Email: [email protected] • Good work ethic (personal qualities • Ability to solve problems including being dependable and South Holland VCS • Desire to learn new skills Sectipunctualon) 1 Learner Charter/Code of Conduct c/o Tonic Health, 6 Broadgate House, The Guildhall, Marshall’s Yard, Gainsborough, • Good written, verbal, basic maths Room 024, St Peter's Hill, Grantham, NG31 6PZ Lincolnshire, DN21 2NA • Good attitude – conscientious, and computer literacy skills Sectimotivateond , p2ositivLe,e haronesnert Behaviour Tel: 01205 510888 Tel: 01427 613470 • Having a bank account Email: [email protected] • Enthusiasm and commitment Email: westlindsey@ • Understanding the importance of voluntarycentreservices.org.uk • SectiAbilityo ton get3 on withLear collneerag uSeus ppor t time-keeping c/o East Lindsey District Council, Tedder Hall, • Motivation • Being aware of appropriate dress Manby Park, Louth, Lincolnshire, LN11 8UP Section Equality and Diversity • Taking pride4 in work done, • Understanding Health & Safety Tel: 01507 613080 regardless of the level of the task responsibilities Email: [email protected] • SectiBeingo cusn tomer5 focussSafeeguad rding • Taking responsibility for • Good communication skills own actions Secti(particounlarl y 6listeningHe anldth and Safety interpersonal skills) Connect to Support is an online, telephone, email VoiceAbility is an advocacy and involvement and live chat service offering an information and service for people who have; Learning Disabilities, Section 7 Sustainability advice library, community directory and Mental ill health, Dementia, Physical disabilities, Looking for inspiration to help you with your career choices? marketplace for Lincolnshire residents. Sensory Impairments. Greater Lincolnshire has a wealth of exciting job roles within Tel: 0300 303 8789 Section 8 General Information Tel: 0300 303 8789 diverse industries and sectors which can be found on the Website: lincolnshire.connecttosupport.org Website: lincolnshire.connecttosupport.org World of Work website: www.theworldofwork.co.uk Section 9 Family Learning Find out more about volunteering at http://www.2aspire.org.uk/volunteering-2 Section 10 Learner Stories

36 A Learner Support Fund is available for course related costs. Ask your Tutor for more information Section 11 Family Fun in Lincolnshire 37

Section 12 Apprenticeships Applying for vacancies CVs Your application is the first chance you have to impress an employer. Make There are no rules about what you should put in your CV but it’s sure you carefully read the job advert and apply as instructed. If you’re asked usual to include: to complete an application form don’t send a CV! • Personal details – name, address, phone number, email address. • A personal profile – two or three sentences that highlight your strengths Application forms (what you’re good at) Tips for filling in application forms • Education – the names of the schools and colleges you’ve attended (don’t include primary schools). • Make sure you follow all instructions on the form. • Qualifications – include any predicted grades. • Take your time and do it carefully. • Employment and work experience – employer’s names with dates and a • Always practice on a copy of the form. When you’re happy with what you short description of what you did. Include any voluntary work you’ve done want to say fill in the original form. or are doing. • Use black ink – your form may be photocopied • Interests and hobbies – mention two or three of these. • Make sure your writing is neat and clear – if possible word process it. • SectiReferenonces –1 this wouLearld nusuaer llCyharter be an empl/Cooydeer orof p Creovinoudus ecmplt oyer • Complete all sections of the form. If you need more space, continue or someone who knows you well but not a relative. on a separate sheet of paper but remember to put your name on it MSectiost emplonoy ers2 will oLnelyar spneernd 3B0e shecaviondosu loor king at each CV. and the job title. So, it’s important to create a good impression. • Read the job description and mark the key points – try to match your experience and skills to these. TipSectis for wonrit ing3 a CVLearner Support • Always tell the truth - don’t be tempted to make things up. • Gather all your information together before you start to write your CV. Section 4 Equality and Diversity • Find two people who are happy to be given as referees – this would • Keep it short and to the point – no more than two sides of A4. usually be a teacher or tutor and an adult who knows you well. • Always word processes it – you could use the computers at your local Do not use a relative. Section 5 Safeguarding library to do this. • Read through your completed form – make • Use clear headings and the same font throughout. sure you check your spelling. Get someone Section 6 Health and Safety else to read through the form too. • Don’t make up information or leave unexplained gaps. • Print it out on plain A4 paper – don’t use coloured or scented paper! • Take a copy of the form before Section 7 Sustainability you send if off - you’ll need to read • Read through your finished CV – make sure you check your spelling. through it before you go to your • SectiGet soomen one8 elseG toe neraread throughl Informatio it too. n interview. • Remember to save a copy before you send it off. • Make sure you send it off on time – it won’t get looked at if it’s late. Section 9 Family Learning

It can save time to use information from a previous Section 10 Learner Stories application form you’ve filled in. But don’t just copy the information across – make sure it’s relevant for the vacancy you’re interested in. Section 11 Family Fun in Lincolnshire

38 A Learner Support Fund is available for course related costs. Ask your Tutor for more information Section 12 Apprenticeships 39

Section 13 Skills for Life Section 17 Improving Employment Outcomes

Section 18 National Careers Service

Make sure you tailor your CV to the vacancy you’re applying for. Read the job TheSecti Nationalon Careers19 S uServicepport makes Servi itc easyes for everyone description and mark the key points then try to match your experience and skills to find accurate information on learning and work, with to these. You’ll be more successful if you make your CV relevant to what the professional advice to help you make the right choices. employer is looking for. AdviceSecti iso freen of2 0chargeUs efandu lavailable Contact online,s via webchat You will need to keep your CV up to date by adding relevant details and and over the phone. removing information that no longer needs to be included. Section 21 Quiz Answers The National Careers Service can help you: • Understand the job market Covering letters for CVs and application forms • Find out about different careers and what qualifications and skills When you apply for a vacancy you should send a you require covering letter with your CV or application • Look at the skills you already have and how to improve them form. It should: • Develop your CV and improve your interview skills • Have your name, address, phone number and email • Find a learning or training course address on it. • Find out about funding to support your learning • Be neat and well presented Currently the National Careers Service provide 1-to-1 support over the – check your spelling. phone, WhatsApp, Microsoft Teams, Zoom and webchat to anyone. • Say which job you’re Individuals that are age 18+ (on benefits) or over the age of 19 can also applying for and where you access face to face support although at the time print this is being provided saw it advertised. digitally due to COVID 19. • Briefly explain why you want the job. https://nationalcareersservice.direct.gov.uk • Let the employer know that you’ve attaching or call 0800 100 900 your CV or completed application form. Follow us on: Facebook: nationalcareersservice Tips for writing your covering letter Twitter: @nationalcareers • Keep it short and to the point. Never felt rushed • Think carefully about what you want to say – do a rough copy first. (and“ I’m not a fast learner!), • Word processes it unless the employer asks for it to be hand written. thanks to the tutor’s • Use plain white paper and envelopes, it will be easier to read and look considerate style of teaching “During the more professional. Learner feedback (Live and Learn) ” course I had practical • Read through your finished letter and get someone else to check it too. help with my CV and • Remember to keep a copy. accompanying letters … Remember to keep an up-to-date list of the employers you’ve contacted. This has resulted in 100% success in job offers” Grimsby Institute learner feedback

Community Learning

40 A Learner Support Fund is available for course related costs. Ask your Tutor for more information 41 Section 18 National Careers Service

Section 19 Support Services

Help in another language? Section 20 UsefulL Cincolnontactshirse Family Services Directory The National Careers Service provides a free language line service by bilingual is an online guide to services and information on local organisations for parents, practitioners, children, young advisers in eight different languages. The advisers an also act as translators Section 21 Quiz Anspeople,wer psroviders and partners between the caller and a local provider. Tel: 0800 195 1635 • Farsi 0800 093 1116 Website: https://lincolnshire.fsd.org.uk • French 0800 093 1115 Parentline • Gujarati 0800 093 1119 offers advice on any family problems Tel: 0808 800 2222 • Polish 0800 093 1114 Website: www.familylives.org.uk • Punjabi 0800 093 1333 • Somali 0800 093 1555 Section 1 LearnerMen Ctharteral ill hea/Clth ocande a offfe ctC oanyonenduc tat any time. • Sylheti 0800 093 1444 Section 1 Learner Charter/Code of Conduct Lincolnshire Partnership NHS • Urdu 0800 093 1118 Section 2 LearnerFoun Bedahtaviiono Turrust provides specialist health services for people with LinSesecti areo opn en Mo2 ndLaye tarnero Friday ,B 9eamhaviou to 5pmr, (Punjabi and Urdu 9am to 8pm) Section 3 Learnera le aSrninuppg diorsabilit ty, mental health, and drug or alcohol problem. Tel: 01529 222265 Section 3 Learner Support Section 4 EqualityWe bsanite:d www.Diversitlpft.nhs.uy k Further Study websites MIND- for better mental health BBCSecti Skillswiseon 4 Equality and DiversitNationaly Numeracy Challenge Section 5 SafeguaProrvidedin agdvice and support to empower anyone Skillswise is the BBC’s adult literacy and Helping people to improve their experiencing a mental health problem. numeracy website aimed at all adult Section 5 Safeguarding maths skills Section HealthW ae ndcampai Sagnfe toty improve services, raise awareness and learners, their tutors, trainers and advisors Website: www.nnchallenge.org.uk/ 6 promote understanding. to help improve reading, writing and Tel: 0300 123 3393 numberSecti skills.on 6 Health and SafetyCitizen Maths Section 7 SustaiWenabbsilitite: ywww.mind.org.uk Website: www.bbc.co.uk/skillswise Online learning videos to support classro om maths Rethink Lincolnshire Carer Support Website: www.citizenmaths.com HSeadectiwayon On li7ne Sustainabi lity Section 8 General Information Rethink Mental illness work to support everyone affected (Oxford University Press) Duolingo by severe mental health illness. Supports carers (family Practise your English with interactive Section 8 General InformatioLearnn a language Section Familym Lembearer,n friinend,g partner etc.) and people with Mental exercises, puzzles and games 9 Website: www.duolingo.com Health problems or a Carer with Mental heath issues. Website: https://elt.oup.com/student/ Section Family Learning Tel: 01522 536029 headway/ 9 Section 10 LearnerWe bsSite:tori www.es rethink.org Section 10 Learner Stories * disclaimer, LCC is not responsible for the content of external websites Section 11 Family Fun in Lincolnshire Section 11 Family Fun in Lincolnshire Section 12 Apprenticeships

Section 12 Apprenticeships Section Skills for Life 13 Community

A Learner Support Fund is available for course related costs. Ask your Tutor for more information 42 Section 13 Skills for Life Section 14 Children’s Centres 43

Section Children’s Centres Samaritans Jobcentre Plus provides confidential non-judgemental emotional Jobcentre Plus provides a wide range of information support, 24 hours a day for people who are and services, like benefits, loans and grants and help experiencing feelings of distress or despair, including with finding a job. those which could lead to suicide. Website: https://www.gov.uk/contact-jobcentre-plus Website: www.samaritans.org Email: [email protected] Dyslexic Foundation Tel: 116 123 The organisation was set up in 1999 to support Dyslexic people, focusing on those who needed practical support Relate offers advice, relationship counselling, and information in an accessible format. sex therapy, workshops, mediation, consultations and Tel: 0151 707 1525 support face-to-face, by phone and through their website. Website: www.dyslexia-help.org/ Tel: 0300 0030396 Website: www.relate.org.uk Victim Support A national charity giving free and confidential help to Citizens Advice Bureau victims of crime, witnesses, their family, friends and The service provides free, independent, confidential anyone else affected across England and Wales. and impartial advice to everyone on their rights and responsibilities. Tel: 08 08 16 89 111 Website: www.citizensadvice.org.uk Website: www.victimsupport.org.uk Adviceline (England) 03444 111 444 Every-One Money Advice Service Every-One is a Lincolnshire based social enterprise Free, clear, unbiased advice to help you manage and registered charity, that aims to work inclusively your money. with everyone, to ensure that every one carer and Tel: 0800 138 7777 people that are cared for, are at the centre of their own Website: www.moneyadviceservice.org.uk wellbeing. Lincolnshire Credit Union Tel: 01522 811 582 is a great place to save and borrow money from. Website: www.every-one.org.uk/ Tel: 01522 873550 Website: www.lincscreditunion.org.uk

National Careers Service The National Careers Service, for those aged 13 and over, gives high quality advice to those who want to get on in life. It’s never too late to re-train or start a new course. Tel: 0800 100 900 Website: https://nationalcareers.service.gov.uk/

44 A Learner Support Fund is available for course related costs. Ask your Tutor for more information 45 Section 19 Support Services Section 20 Useful Contacts

Section 20 Useful Contacts Section 21 Quiz Answers

CEOSectiP on 21 Quiz Answers Learning and Work Institute Equality and Diversity Quiz Answers Child Exploitation promoting adult learning, through and Protection Centre work with learners, learning providers Answers: 1a, 2c, 3b, 4c, 5b, 6c, 7c provides advice for parents and and funding bodies – please find out about the Prevent strategy on page 13 young people Website: www.learningandwork.org.uk Website: www.thinkuknow.co.uk The Library Service Health and Safety Quiz Answers www.ceop.police.uk Provides a range of library services Answers: Department for Business, Energy including borrowing books and DVDs, 1c, 2b, 3a, 4a, 5b, 6a, 7c, 8a using a computer, photocopying, etc. and Industrial Strategy (BEIS) Tel: 01522 782010 For information about government policy Website: www.lincolnshire.gov.uk/ Sustainability Quiz Answers on skills and the economy libraries-archives/lincolnshire-library-service Answers: 1c, 2c, 3c, 4d W e bs i t e : www.gov.uk/government/or- ganisations/department-for-busi- The World of Work ness-energy-and-industrial-strategy Promoting employment opportunities in Lincolnshire Department of Education Website: www.theworldofwork.co.uk Responsible for infant, prim ary and secondary education and children’s services Lincolnshire Safeguarding Adults I have been given skills Website: www.education.gov.uk The Lincolnshire Safeguarding Adults Board to“ use to have a more (LSAB) promotes the well-being of adults mindful/peaceful life Find course s who have care or support needs Visit the findcourses website for Website: www.lincolnshire.gov.uk/ Learner feedback (New College Stamfo”rd) information on other courses available safeguarding/lsab Website: www.findcourses.co.uk Customer Service Centre: 01522 782155

Ability Net LSCB Support to make the digital world Lincolnshire Safeguarding accessible to all Children Partnership Website: https://abilitynet.org.uk/at-home working towards safeguarding and promoting the welfare of “I have enjoyed Just Lincolnshire children in Lincolnshire the course and it has Promoting Equality and diversity We bsite: www.lincolnshire.gov.uk/ helped me to start to in Lincolnshire safeguarding/lscp/3 get my life back after a Website: www.justlincolnshire.org.uk serious illness and begin to Learn Direct get back into the real world” Over 600,000 distance and online courses. Website: www.learndirect.co.uk New College Stamford learner Tel: 01202 006 464 feedback

* disclaimer, LCC is not responsible for the content of external websites

Community Learning

46 A Learner Support Fund is available for course related costs. Ask your Tutor for more information 47